Hotel - ibis London Thurrock M25
section.presentation.hotel.accorhotels
Ibis Hotel Hotel

ibis London Thurrock M25 Hotel

Weston Avenue  West Thurrock  Essex 
RM20 3JQ  GRAYS
UNITED KINGDOM

617 reviews
TripAdvisor Rating Based on 617 reviews
See rates
Best price guarantee
From
From 45.00 GBP Non member rate
From 42.75 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 9AM

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
See all services

Hotel location

Our rooms

  • 168 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 10 connecting rooms
  • Crib on request
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Crib on request
    • WIFI in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 2,180 reviews

Our guest reviews for ibis London Thurrock M25

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 617 reviews
AccorHotels certified review
M.e, B. Solo - 18/07/2017

Hassle free peaceful room which ended up with client relaxed as they left there key at the reception desk.

AccorHotels certified review
Aidand Couples - 17/07/2017
« Overall OK but restaurant service a detracted. »

Stayed for 5 nights. Room was fine as usual, as was service. However there were a few problems in that the key cards stopped working twice. Also restaurant service was a bit slow and when our mains arrived they were delivered to the wrong table. One of the children on the wrong table touched the food. The main was then taken from the wrong table and left on a counter for a while before being delivered to us. We were tired and hungry so accepted this but really the food should have been prepared again from scratch after being touched and then being left getting cold. Another problem I had was that I booked a 4 night stay but then wanted to add another one night. The website didn't seem to allow this and so I had to create a new booking for one night which didn't provide a breakfast included rate and was more expensive.

AccorHotels certified review
Paul Solo - 17/07/2017
« Mr. Cunane »

Fair. Check-in procedure was excellent, The female staff member on duty ( Saturday 15th approx 3.30pm) was polite and friendly. Breakfast experience the next morning ( Sunday 16 July) was extremely poor !! At 7am most of the tables had been occupied where previous guests had not cleared away their use plates. No ! member of the service staff bother to check on tables, either to clear used items/dirty plates etc away ( or clean/wipe used tables) . I noticed that there are a large group of workmen staying at the Thurock London Ibiss, some of these workmen who return to the hotel after 'night duty' and enjoy early an morning Breakfast . Restaurant staff need to be more aware ! and clean up after them ( Please be advised, these workmen smell !!!! and are dirty after working in a local refused/recycling unit ) Time the management of the Hotel looked into this ! and contacted the Agent/company responsible for this block booking if it is going to be permanent .

AccorHotels certified review
F J. Families - 17/07/2017
« Standard of hotel ok, but staff interaction was very poor »

All facilities were fine and clean, but the front desk staff were generally uninterested and less than helpful. They would not charge add on services to room and insisted on cash payment. i think they were keeping cash for themselves. Therefore I was worried and locked all my valuables out of the room and put into my car instead.

AccorHotels certified review
Eric R. Families - 17/07/2017
« Mr »

Room 24. Tatty curtains, dirty carpet, leak in bathroom. My wife tripped over a metal object n the car park causing grazes and bruises. No manager was available, staff did not know what to do. First aid box was totally inadequate. James, Manager, has since phoned to apologise and to offer any help.

AccorHotels certified review
K C. Friends - 16/07/2017

Very comfortable stay, friendly staff, clean tidy room .

AccorHotels certified review
Jane Couples - 16/07/2017
« Small but perfectly formed  »

Very keen staff in training, but a little too interested in my personal circumstances for comfort. Room clean but as small as ever and not enough towels. No acknowledgement of presence when checking out, staff continued talking to each other and didn't make any attempt to engage and find out how my stay was.

AccorHotels certified review
L P. Business - 16/07/2017
« Done the job  »

Clean hotel. Nice bar area

AccorHotels certified review
S S. Business - 16/07/2017
« Very good »

Very good & helpfull staff , clean rooms & allround good service

AccorHotels certified review
Mr T. Families - 15/07/2017
« Mr »

Very satisfied with my rooms, rooms etc were very clean, comfortable bed.

AccorHotels certified review
Dolly Couples - 14/07/2017
« CLEANER OPENED THE DOOR ON US »

I doubt the hotel front office furnish the domestic staff (cleaners) with the list of guests checking out for the day. We had booked a late check out (5pm) but the hotel cleaning staff knocked on the door and despite the "DO NOT DISTURB" sign we left on the outside and my hubby's response to let her know we were in the room, she opened the door on us. This was greatly embarrassing, though the lady shouted her apologies and left. I am of a strong opinion that the front office should always furnish the domestic staff with the list of rooms that will be vacated each day and the time of check out. Rather than the staff knocking on guests' doors to find out if they're checking out, a phone call to the room would be ideal.

AccorHotels certified review
Noisy M. Business - 14/07/2017
« Budget hotel with 5 star staff »

The staff are always warm & welcoming and really go out of their way to make sure you're happy. Sonia on reception was excellent, a friendly face at the end of a long hard day!

AccorHotels certified review
Paul Couples - 14/07/2017
« Good value, polite staff »

Room good, staff polite, reception polite but sharp.

AccorHotels certified review
Disappointed C. Business - 14/07/2017
« Awful stay at what was expected to be a comfortable hotel »

One of the 2 rooms ordered was approximately 20 feet from the motorway, needless to say if you are going to build hotels next to 24 hours a day motorways then at least put decent double glazing in the rooms. Unfortunately not, I may as well have slept in the layby next to my window as didn't get ANY sleep at all, asked to be moved on the hour every hour but was told not even one room left to move to. So in advance of the 300 mile drive home next day I had zero sleep. Also there was a credit option in order to obtain your meals/drinks, we said £60 would suffice. Next day on check out we noticed there were and additional £10 worth of items (food and drink) added to our account. I complained and was told "these things happen" - well they shouldn't happen. Receptionist went away and came back and just said "oh I'll just remove them then should I?" - well yes of course but why did it happen and how many people wouldn't have noticed it? Overall nearly £275 for 2 rooms for a night wasn't value for money at all and certainly will be choosing a different hotel on our next visit to the area on business.

AccorHotels certified review
Wonka Business - 13/07/2017

Horrible tiny room, very smelly. Single woman traveller given room on ground floor. Whole hotel felt cheap and seedy. Have stayed at Ibis hotels in the past and was always happy, shocked to see decline in facilities and standards.

AccorHotels certified review
Michael M. Business - 13/07/2017
« Not as good as usual »

Stayed here several times. Usually good. This time not so good. Seemed short staffed. came down to breakfast and seating area outside was still littered with the debris of the previous evening. You still seem to have people using the site for drinking.

AccorHotels certified review
Kellner Couples - 12/07/2017
« We like the Restauration in the Lobby, the rooms are a little dirty, the breakfast is boring, nobody greets in the lobby only the manager is very friendly,the voice in the lift nervs »

We booked this Hotel because my Sister live near in Purfleet,so our hole Family booked the Hotel the last 10 years. The Quality get be better,but its not perfect. But i think they are working on it. Its better to clean well and not fast! Breakfast is every day the same,thats boring, on monday no bacon,no friuts,no cheeese,.........the ham is to thick and taste treadful....the room was a little dirty. The bed is fine,aircondition doesnt work correct,the glasdoor in the shower was cracking. The Manager there is very friendly and effort but the salarieds are not friendly when i his not here, except the ladies from poland and rumania who clean the rooms.

AccorHotels certified review
Ian Couples - 12/07/2017
« Ian (Wales) »

We were received with open arms and were quickly directed to our room which was spacious and spotlessly clean. The staff were very obliging and always willing to help. After a good night's quiet sleep, the breakfast we had was excellent. Our stay of two nights was excellent value for money. We would stay here again.

AccorHotels certified review
Vic Couples - 12/07/2017
« Amazing stay »

Greeted by the staff and was able to sort out a parking permit immediately (completely free). Every time I needed something, the reception were at hand to help me out whether it was ice or an extra pillow. On our first night we put the "Do Not Disturb" sign on the door and the cleaners put clean towels, tea, coffee, and milk in a bag for us and hung on the handle to find once we were awake. I would recommend going here with a car as it is quite a remote location but it's literally a 5 minute f=drive from Lakeside Retail Parks and Shopping Centre. Even if you do not have a car though, it's roughly a 10-20 minute walk so it really isn't that bad at all.

AccorHotels certified review
Anonymous Solo - 11/07/2017
« Very comfortable »

I had a very nice stay, nice and quiet.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 45.00 GBP Non member rate
From 42.75 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 13 km Mercure Dartford Brands Hatch Hotel & Spa
Mercure Dartford Brands Hatch Hotel & Spa
From
From 59.00 GBP Non member rate
From 56.05 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 15 km ibis London Barking
ibis London Barking Hotel
From
From 49.00 GBP Non member rate
From 46.55 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 15 km ibis budget London Barking
ibis budget London Barking
From
From 29.00 GBP Non member rate
From 27.55 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 16 km ibis budget London City Airport
ibis budget London City Airport
From
From 35.00 GBP Non member rate
From 33.25 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in GRAYS
See rates