ibis London Thurrock M25 Hotel 2 stars

TripAdvisor rating 3.5/5 798 reviews
ibis London Thurrock M25
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Hotel extras

  • Just one mile away from Lakeside shopping centre

  • Located just by the A282, with easy-access to central London

  • Ebbsfleet International Station is a 15 minute drive away

  • Free on-site parking for all hotel guests

  • Hotel Restaurant Fogg's serves a delicious choice of global cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI at the hotel
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 GBP
  • 100% non-smoking hotel
  • Early check-in/Late check-out
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Hotel location

ibis London Thurrock M25

Weston Avenue
West Thurrock
Essex
RM20 3JQ
grays
united kingdom

Tel: +441708686000

Fax: (+44)1708680525

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    GATWICK AIRPORT At 64.37km / 40 miles

  • By plane

    HEATHROW AIRPORT At 101.38km / 63 miles

  • By plane

    LONDON CITY APT At 48km / 30 miles

  • By car

    M25 JUNCTION 30-31 At 1.61km / 1 miles

  • By train

    CHAFFORD HUNDRED TRAIN STATION At 3.22km / 2 miles

  • By train

    PURFLEET TRAIN STATION At 3.22km / 2 miles

GPS :51.477455, 0.268539

Currently, close to our hotel

Greenwich+Docklands International Festival

From 21/06/2019 to 07/07/2019

At 19 km

London Diamond League, athletics

From 20/07/2019 to 21/07/2019

At 21 km

Cricket World Cup

From 30/05/2019 to 14/07/2019

At 26 km

One year One, New designers

From 27/06/2019 to 06/07/2019

At 27 km

Masterpiece London 2019

From 27/06/2019 to 03/07/2019

At 30 km

The Championships Wimbledon, tennis

From 01/07/2019 to 14/07/2019

At 32 km

Notting Hill Carnival

From 25/08/2019 to 26/08/2019

At 33 km

100% Design London

From 18/09/2019 to 21/09/2019

At 33 km

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 33 km

Hampton Court Palace Flower Show

From 02/07/2019 to 07/07/2019

At 43 km

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: ‌2
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Twin room with 2 beds

  • Max. number of persons: ‌2
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Family room with 1 double bed + 1 extra bed

  • Max. number of persons: ‌3
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London Thurrock M25

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,643 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

798 reviews

Old worldly and noisy

Customer review rating 4.2/5

Guest Business - 20/06/2019 AccorHotels certified review

Room was dirty, corridors dirty, room smelt of dust sneezed al night

Worrying and disturbed

Customer review rating 4.2/5

Kevin J. Business - 20/06/2019 AccorHotels certified review

Organised criminals breaking into vans. Constantly worried about being targeted. Had to change rooms on my first night as an alarm kept sounding every 30 minutes and it WAS NOT acknowledged.

Hassle free.

Customer review rating 4.2/5

Paul B. Business - 19/06/2019 AccorHotels certified review

Very comfortable and with drama

Dear Mr B., Thank you very much for your review. I was delighted to read that your stay with us was amazing!. Your feedback has been shared with our team and has worked as a shot of confidence for all staff as they strive to provide great service to all of our guests. I hope that we will have the opportunity to welcome you back in the near future for another amazing stay. Kind regards, Renata Ujvari General Manager

Excellent

Customer review rating 4.2/5

Alane Families - 19/06/2019 AccorHotels certified review

My wife, myself and our dog had a great stay. The staff were all very welcoming, friendly and helpful. The breakfast was excellent. The room was clean and tidy. The only minor point concerned the shower door, which did not keep all of the water in the shower, resulting in the bathroom floor becoming very wet. (We stayed in room 26 if the management wishes to check the shower door.) Overall our stay represented excellent value-for-money.

Customer review rating 4.2/5

G. E. Solo - 19/06/2019 AccorHotels certified review

Unfortunately my car was involved in a hit & run by another guest at the hotel which spoilt what was otherwise a great stay

Always clean and welcoming

Customer review rating 4.2/5

Charlot Couples - 17/06/2019 AccorHotels certified review

The staff are always friendly and the place is always clean and the beds are very comfortable

Dear Charlotte, Thank you very much for your review. I was delighted to read that your stay with us was amazing!. Your feedback has been shared with our team and has worked as a shot of confidence for all staff as they strive to provide great service to all of our guests. I hope that we will have the opportunity to welcome you back in the near future for another amazing stay. Kind regards, Renata Ujvari General Manager

Mr

Customer review rating 4.2/5

Dennis Families - 17/06/2019 AccorHotels certified review

it was an enjoyable experience even though i am no a new customer here. I have previously stayed here and always look forward to the amazing breakfast.

Dear Dennis, Thank you very much for your review. I was delighted to read that your stay with us was amazing!. Your feedback has been shared with our team and has worked as a shot of confidence for all staff as they strive to provide great service to all of our guests. I hope that we will have the opportunity to welcome you back in the near future for another amazing stay. Kind regards, Renata Ujvari General Manager

Business Trip Thurrock

TripAdvisor rating 3.5/5

Discover42792362708 Business - 17/06/2019 TripAdvisor review

Another good stay at the Ibis at Thurrock. Friendly welcome and good facilities. Excellent service from David at the breakfast restaurant. Very friendly and accommodating. Would recommend staying here.

Dear Discover42792362708, Thank you very much for your kind words. I have mentioned to David your feedback and he was absolutely delighted. We look forward to welcoming you back shortly. Kind regards, Renata Ujvari General Manager

Miss

Customer review rating 4.2/5

Sadia B. Couples - 16/06/2019 AccorHotels certified review

I paid extra for early check in, when I arrived after 11am, they had no rooms ready so I had to wait. I thought this was unfair as I paid extra as I knew I would be arriving early, and it stated that I could check In after 9/9.30. Room was very basic, however the wash room was satisfactory.

Dear Ms b., Thank you for taking the time to tell us about your experience at the ibis London Thurrock M25. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Renata Ujvari General Manager

Adequate room, all the bear essentials

Customer review rating 4.2/5

Andy D. Couples - 16/06/2019 AccorHotels certified review

Good location Beds a bit too hard and bed linen looked a bit Grey maybe a bit old

Dear Mr Grey, Thank you very much for your review. I noted from the scores that you have overall enjoyed your stay with us. I thank you for the feedback regarding the bed and the linen. I will make sure to take necessary steps to rectify this issue. I hope that we will have the opportunity to welcome you back in the near future for another amazing stay. Kind regards, Renata Ujvari General Manager

Bas

Customer review rating 4.2/5

M.d. Couples - 16/06/2019 AccorHotels certified review

Terrible. Room was minute - size of a cell in a prison. Tv remote didn’t work.

Dear Ms D., Thank you for taking the time to tell us about your experience at the ibis London Thurrock M25. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Renata Ujvari General Manager

Disappointing

Customer review rating 4.2/5

Michael P. Solo - 16/06/2019 AccorHotels certified review

I arrived at almost midnight. There was a large group of children checking in in front of me. There was only one member of staff dealing with the group. I was barely acknowledged by the member of staff, and rather than taking a very brief break from the group to check me in, I had to wait. This was the wrong thing to do. Unfortunately the staff member did not agree with me, and she became very sullen and withdrawn when I pointed out what the right thing to do would have been.

Dear Mr P., Thank you for taking the time to tell us about your experience at the ibis London Thurrock M25. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Retraining has been conducted for the team member in question to ensure similar instances will not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Renata Ujvari General Manager

Good location, great customer service!

TripAdvisor rating 3.5/5

406jeanetteh Business - 15/06/2019 TripAdvisor review

I have been a regular guest at the Ibis London M25 over the past 4 years but sadly had to say goodbye on Thursday as my work contract has come to an end. The hotel staff were always very friendly and helpful with no request too much trouble. Tthe hotel itself is conveniently located just off the M25, a short drive away from London and Bluewater for shoppers who don’t find what they want in Lakeside, or just to sightsee and take in a show. I will miss being there!

Dear 406jeanetteh, It has been our pleasure to have you over the last 4 years. We feel honored that you chose us to be your 'home away from home'. Thank you for sharing your kind words. I will pass on your feedback to all the team who made your stays enjoyable over the last few years. Kind regards, Renata Ujvari General Manager

Typical Ibis rooms. Clean and comfortable.

Customer review rating 4.2/5

David H. Couples - 14/06/2019 AccorHotels certified review

We arrived very late so the carpark was very full but the staff were quick to welcome us and get our room key. (Pre check in didn't mean it was ready) Room was clean and comfortable. Pity the windows can't be opened fully though. Slept well. Buffet breakfast good. Free parking a bonus.

Dear Mr H., Thank you very much for your review. I was delighted to read that your stay with us was amazing!. Your feedback has been shared with our team and has worked as a shot of confidence for all staff as they strive to provide great service to all of our guests. I hope that we will have the opportunity to welcome you back in the near future for another amazing stay. Kind regards, Renata Ujvari General Manager

Pleasant stay and fantastic staffs

Customer review rating 4.2/5

Ram Couples - 14/06/2019 AccorHotels certified review

Had a wonderful 5 nights stay in Thurrock from 7th June to 13th June . Mr David among all was the best. May it be a Pizza or a cuppa he knows how to have a conversation to make the customer feel welcome and make the waiting time to be easy. From day 1 to day 6. House keeping 5* Check in/out -5*. Overall 5*s for everything. Thank you guys keep it going hope to see u all soon. Chao

Dear Ram, Thank you very much for your review. I was delighted to read that your stay with us was amazing!. Your feedback has been shared with our team, especially David. It has worked as a shot of confidence for all staff as they strive to provide great service to all of our guests. I hope that we will have the opportunity to welcome you back in the near future for another amazing stay. Kind regards, Renata Ujvari General Manager

Good Value stay away for work - very nice staff

Customer review rating 4.2/5

Anonymous Business - 13/06/2019 AccorHotels certified review

We had a 2 night stay at the hotel for work - the location was perfect next to the motorway, Rooms were nice, although compact and the front of house staff / night manager were really what made the stay for us. Ruta was particularly friendly and helpful which was a big plus. Breakfast was great value for money including hot items which was good for a buffet. The only reason i havent rated the stay 9 out of 10 is because despite putting the ticket on the door to ask the cleaners not to come in and clean (even after showing the one the ticket), they did in both of our rooms, which obviously left a bad taste - its a bit of an invasion of privacy which just took the shine off what would have been an exceptional stay at a hotel.

Dear guest, Thank you for taking the time to tell us about your experience at the ibis London Thurrock M25. I was delighted to read that you have overall enjoyed your stay with us. I am sorry to hear about the inconvenience caused by the shortfall in housekeeping service. I have addressed the matter to the team and retraining has been conducted. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Renata Ujvari General Manager

Mr

Customer review rating 4.2/5

Barry S. Families - 13/06/2019 AccorHotels certified review

As usual up to standard

Dear Mr S., Thank you for your kind review. I am happy to read that you are well looked after during your stays with us. Do let us know if there is anything else we could do to make your stays more memorable. Kind regards, Renata Ujvari General Manager

noisy and discomforting hard pillow

Customer review rating 4.2/5

Leese Business - 12/06/2019 AccorHotels certified review

After driving 3 hours, one would expect to sleep in a quiet room away from roadside when requested during booking process and check-in. However, I was very disappointed to enter a room with a view facing the M25 motorway , despite its double glaze window it's not 100% sound proof. Adding to the miserable sleep is Ibis hard pillow, and I don't think I'm the only person who's complained about Ibis's uncomfortable hard pillow.

Dear Leese, Thank you for taking the time to tell us about your experience at the ibis London Thurrock M25. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was sorry to hear about the noise as you said; we have double glazing on all our rooms; and very rarely we have any complaints about the noise. Quite the opposite, most of our guests are surprised how quiet our rooms are despite our location next to a busy motorway. I am sorry this was not the case for your stay. I hope we will have the opportunity to regain your trust and we will be able to welcome you back in the near future. Kind regards, Renata Ujvari General Manager

Very good service quiet and nice location

Customer review rating 4.2/5

Vicky Business - 11/06/2019 AccorHotels certified review

As above

Dear Vicky, Thank you very much for your review. I was delighted to read that your stay with us was amazing!. Your feedback has been shared with our team and has worked as a shot of confidence for all staff as they strive to provide great service to all of our guests. I hope that we will have the opportunity to welcome you back in the near future for another amazing stay. Kind regards, Renata Ujvari General Manager

Excellent as always!

Customer review rating 4.2/5

P. Solo - 10/06/2019 AccorHotels certified review

Always a pleasure ! 4th time at this hotel and never had a problem. Very Friendly staff, always clean and excellent value for money. Will definitely stay again!

Dear Mr Drinkwater, Thank you very much for your review. I was delighted to read that your stay with us was amazing!. Your feedback has been shared with our team and has worked as a shot of confidence for all staff as they strive to provide great service to all of our guests. I look forward to welcoming you back shortly. Kind regards, Renata Ujvari General Manager
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