Hotel - ibis London Thurrock M25
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ibis London Thurrock M25 Hotel

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3.5/5 675 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 9AM

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
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Hotel location

Our rooms

  • 168 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 10 connecting rooms
  • Crib on request
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Crib on request
    • WiFi in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 2,601 reviews

Our guest reviews for ibis London Thurrock M25

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 675 reviews
TripAdvisor review
paulabI7409KH Business - 14/01/2018
« Outstanding staff, friendly, efficient and professional »

I have travelled throughout the U.K. Europe, across the USA and as far as Asia, never have I seen staff with such a varied role of duties executed with such grace, kindness and professionalism. I am a regular visitor to this hotel and each time I stay I am impressed by the continuity of work ethic. Thankyou for always making my stay so pleasant...without fail!

TripAdvisor review
Business - 13/01/2018
« Thurrock stay »

All very good alround service and accommodation very clean, staff very helpful restaurant very good Some times a bit tight to park on certain nights, my miss the free morning papers we used to get Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen S, We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suraj Rana Assistant General Manager

AccorHotels certified review
Zed A. Couples - 10/01/2018
« Great service over all and a pleasant stay but we had to move rooms »

The service, staff and overall stay was great. However both with the first room and the second room there was a odd smell, either the cleaning products being used or some causing both rooms to smell either like a strong bleach smell mixed with a bathroom residue smell of some kind. I was only there for one night, everything else was perfect, food ordered was great, staff were incredibly helpful and changed rooms but the issue with the smell of both the rooms could not be resolved. I'm sure they have addressed the issue as I did raise it and the staff and management have always been great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AZIZ Z., Thank you for taking the time to tell us about your e Suraj Rana Assistant General Manager xperience at the ibis London Thurrock M25. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

TripAdvisor review
Business - 10/01/2018
« Comfortable, friendly, great value. »

Always a good night's sleep. Friendly helpful staff and free parking. Despite being basically under the Dartford Bridge, the rooms are nice and quiet. Plenty of choice at breakfast though the dinner menu is a little hit and miss and not the best choice with very little freshly prepared cuisine available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear stevehK3547RN, We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suraj Rana Assistant General Manager

AccorHotels certified review
Fred Couples - 08/01/2018

generally prett good. Staff were excellent, but sleep spoiled by very hard uncomfortable pillows

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fred, We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Suraj Rana Assistant Manager

AccorHotels certified review
Brian J. Couples - 08/01/2018
« Impressd »

Clean tidy and very cheap. A good experience in a good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Suraj Rana Assistant Manager

AccorHotels certified review
Anonymous Couples - 08/01/2018
« Very nice »

A nice and cosy room. Greatly enjoyed. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anjana, We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Suraj Rana Assistant Manager

AccorHotels certified review
Greg A. M. Couples - 07/01/2018
« Best hotel in 2017! »

We realy like to say at this hotel. It’s always clean, beds are confortable so we alway can sleep well, we enjoy tasty breakfast, there is free parking! and we always can feel save. If You want feel like in Home You should choose this hotel! It’s so close to Lakeside Shopping Area and M25, but rooms still are so quiet. Hotel stuff is so friendly, what more we need? Thanks Ibis London Thurrok M25 for giving to us great accomodation in Year 2017, hope that 2018 will be great as previous one or even better! M. and Greg

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg and M., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you will continue your stay with us for the rest of 2018! Yours Sincerely, Suraj Rana Assistant Manager

AccorHotels certified review
Keith Business - 06/01/2018
« Comfortable and friendly »

Excellent customer service from the entire staff, no problem to small, friendly and welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith, We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Suraj Rana Assistant Manager

AccorHotels certified review
C. Business - 06/01/2018
« good room but poor breakfast »

the breakfast is very poor, cold egg and watery mushroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Einstein, Thank you for taking the time to tell us about your experience at the ibis London Thurrock M25. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Suraj Rana Assistant Manager

AccorHotels certified review
Mrniceguy Couples - 05/01/2018

Clean and tidy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry, We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Suraj Rana Assistant Manager

AccorHotels certified review
Anonymous Families - 05/01/2018
« My family were impressed with the hospitality they got from the staff »

It was fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eddie, We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. Thank you again for sharing your family members' experience, and we hope their next visit will be as pleasant as the previous one. Yours Sincerely, Suraj Rana Assistant Manager

AccorHotels certified review
Joy K. Families - 04/01/2018
« Very comfortable. »

We enjoyed our stay. I was disappointed that our party was separated, three families on ground floor and the other family on first floor. But overall we had a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joy, Thank you for taking the time to tell us about your experience at the ibis London Thurrock M25. I am sorry that we have to allocate rooms on the different floor for your group; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Suraj Rana Assistant Manager

TripAdvisor review
Couples - 04/01/2018
« Great Location & Helpful Staff »

I stay at this hotel regularly, this ibis is ideally located near to the M25 & A13. The staff are always welcoming and helpful and the breakfast is always well prepared. Our only let down on this occasion is that the room smelt as if someone had been smoking in there (although smoking is not permitted) and the room could of done with an airing or sanitising!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giovanni, Thank you for taking the time to tell us about your experience at ibis London Thurrock M25. I am sorry that your experience with the room did not meet your expectations, please allow me to express my sincerest apologies. We appreciate your feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, James Ting General Manager

AccorHotels certified review
Jayne Couples - 03/01/2018
« Extremely helpful »

My wife requires oxygen, staff received and stored the bottles for when we required them

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jayne, We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Suraj Rana Assistant Manager

AccorHotels certified review
Aar Couples - 02/01/2018
« In general ok without feeling particularly welcomed »

Room was very tired looking and did not appreciate the room maid twice tapping the door to see if we were checking out yet at 10am when 12noon is the listed time felt like we were being chased from the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you for taking the time to tell us about your experience at the ibis London Thurrock M25. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Suraj Rana Assistant Manager

AccorHotels certified review
Paskaran Couples - 01/01/2018
« Holiday »

Very clean comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KUBEN N., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suraj Rana Assistant General Manager

AccorHotels certified review
Anika D. Couples - 01/01/2018
« Good as per usual, could be better »

Me and my partner always stay at this hotel, we have been coming to this hotel for the past 2 years I believe. We had not had much interaction with the staff but as usual the hotel room is in good condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anika, Thank you for taking the time to tell us about your experience at the ibis London Thurrock M25. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, James Ting General Manager

AccorHotels certified review
Ross C. Friends - 31/12/2017
« Ok »

Hotel was ok and nice but the women member of staff that was working that night did not like me and my friends and made this very clear! Dirty looks and starting everytime we went out to smoke making us feel extremley uncomfortable! Would not let us sit in the lobby, then when we went to our room came banging on the door like a police officer. I would stay here again provided mrs trunchball was not working that night!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROSS c., Thank you for taking the time to tell us about your experience at the ibis London Thurrock M25. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suraj Rana Assistant General Manager

AccorHotels certified review
Stephanie C. Couples - 31/12/2017
« I wont be returning »

I found the hotel room depressing and out of fashion. The heating was broken. There wasn’t a bin. And the staff didn’t acknowledge me upon leaving. I do administration for a team as my job which includes travel booking (through Clarity) - Ibis usually is an option when booking a hotel but I will continue to book slightly better hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHANIE C., Thank you for taking the time to tell us about your experience at the ibis London Thurrock M25. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suraj Rana Assistant General Manager

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