Mercure Recife Navegantes Hotel 4 stars

TripAdvisor rating 3.5/5 1,005 reviews
Mercure Recife Navegantes Hotel
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+ 17 Services
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Room 1

Number of guests
Children's age
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • INTL AIRP GUARARAPE
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Recife Navegantes Hotel

Rua dos Navegantes 1706
Boa Viagem
51020010
recife
brazil

Tel: +5581 40091185

Fax: (+55)81 40091185

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :  

  • By plane

    INTL AIRP GUARARAPE At 4km / 2.49 miles - Shuttle paying

  • By car

    BR 101 - SUL At 10km / 6.21 miles

GPS :-8.118104, -34.894619

Our accommodations

Our spacious rooms are available in 3 categories, Classic, Standard and Luxury, with sea views on the upper floors.

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Standard Room with a double bed

  • Max. number of persons: 2
  • Area: A partir de 36
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Superior Room with a double bed

  • Max. number of persons: 2
  • Area: A partir de 45
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

COFFE SHOP

Type of cuisine: Regional

Start your day with a delicious buffet breakfast, served in our restaurant. We offer several local specialties, enjoy a delicious tropical fruit juice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 75

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
Mercure Recife Navegantes Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

3,873 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,005 reviews

Normal

Customer review rating 4.1/5

Antonio H. D. M. N. Couples - 07/08/2019 AccorHotels review

Boa

Hotel is old, room is cold and ugly

Customer review rating 4.1/5

Anonymous Business - 05/08/2019 AccorHotels review

Everything is old. The room is a bit noisy. The sink, mini-fridge is inside a closet whose doors when open, take half of the living area. TV is terrible, no choice of original audio (English). Shower keeps dripping and it's dark. Toilet paper is horrible, one of those we find in hospitals, why not the roll?? Phone didn't work, I had to go to kitchen to order room service, or to the reception if I had questions; there was no remote control for the TV in the bedroom; lamps didn't work; Neighbor-buildings are so close I couldn't open the shades. It was one of the worst hotels I've ever stayed in.

Nice hotel with view

Customer review rating 4.1/5

David Couples - 20/07/2019 AccorHotels review

Very nice hotel and service. The staff was especially good. I would appreciate more variety at breakfast as I stayed there several days.

Great! Good size apartment, great for family with kids! Great location!

Customer review rating 4.1/5

Audrey J. Families - 10/07/2019 AccorHotels review

It was great, the location , staff and cleanliness of the apartment. Breakfast could improve a little and the restaurant structure.

Dear Gabriel Ferreira M., We very much appreciate your comments regarding your stay at the Mercure Recife Navegantes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Francisco Almeida Supervisor de Reservas mercure.com accorhotels.com

cozy and comfortable hotel

Customer review rating 4.1/5

Renato H. Business - 17/06/2019 AccorHotels review

very good

Boa Tarde Sr. Renato! Muito obrigado por ter compartilhado sua avaliação, fico feliz em saber que o senhor teve uma ótima experiência! Caso o senhor possa compartilhar sua experiência no TripAdvisor (Segue abaixo o link), nos ajudaria muito! Desta forma mais hóspedes conhecerão nosso hotel e poderão usufruir de todos os benefícios e vantagens de ser um cliente Mercure. https://www.tripadvisor.com.br/Hotel_Review-g304560-d299405-Reviews-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Esperamos recebê-lo novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

It was ok. I expected more

Customer review rating 4.1/5

Anonymous Couples - 10/06/2019 AccorHotels review

For a 4* hotel, I expected more. The room was beatific with a gorgeous view but the bathroom too small, with an old finishing (the tiles reminded me of my grandma’s house). The mattress was “too used”. It has a depression in the middle from usage. I didn’t have the chance too look at the pool and other areas. Breakfast was ok, nothing too “wow”. In the overall, it was ok, but I expected more for a 4* hotel.

Boa Tarde Sra. Renata, Muito obrigado por ter compartilhado sua avaliação, fico feliz em saber que a senhora teve uma boa experiência! Caso a senhora possa compartilhar sua experiência no TripAdvisor (Segue abaixo o link), nos ajudaria muito! Desta forma mais hóspedes conhecerão nosso hotel e poderão usufruir de todos os benefícios e vantagens de ser um cliente Mercure. https://www.tripadvisor.com.br/Hotel_Review-g304560-d299405-Reviews-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Esperamos recebê-la novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

Great attendance

Customer review rating 4.1/5

Augusto P. A. Business - 31/05/2019 AccorHotels review

I was very well attended when I arrived and all the services were very good. The breakfast was delicious all days.

Boa Tarde Sr. Augusto Muito obrigado por ter compartilhado sua avaliação, fico feliz em saber que o senhor teve uma ótima experiência! Caso o senhor possa compartilhar sua experiência no TripAdvisor (Segue abaixo o link), nos ajudaria muito! Desta forma mais hóspedes conhecerão nosso hotel e poderão usufruir de todos os benefícios e vantagens de ser um cliente Mercure. https://www.tripadvisor.com.br/Hotel_Review-g304560-d299405-Reviews-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Esperamos recebê-lo novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

Very old installations and low maintenance

Customer review rating 4.1/5

Anonymous Business - 20/05/2019 AccorHotels review

The AC the room was noisy, I could ear the external unit during night. Shower was in poor maintenance. The shower head was old and dirty making it a very conducive medium for the growth of bacteria.

Boa Tarde Sr. Antonio! Primeiramente eu agradeço por ter compartilhado sua avaliação, fico triste em saber que não atendemos à sua expectativa. Caso deseje reservar novamente, peço por gentileza que entre em contato diretamente comigo, vou garantir que tudo corra bem durante sua hospedagem. O meu ramal direto é (8…. E meu e-mail é h2… Sinta-se a vontade para entrar em contato! Gostaria de saber mais detalhes sobre sua experiência para que possamos corrigir nossos erros. Esperamos recebê-lo novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

Excellent

Customer review rating 4.1/5

Romeu W. Business - 05/04/2019 AccorHotels review

I had a very nice hosting

Ótima

Customer review rating 4.1/5

Anonymous Business - 04/04/2019 AccorHotels review

Legal

Stressing

Customer review rating 4.1/5

Young G. F. S. P. Business - 21/03/2019 AccorHotels review

I ordered a meal from Room Service and received a Raw piece of Chicken. Besides that, the power went off during the night (one of my friends got stuck at the elevator). Overall bad experience, worse I've had so far with Mercure.

Awful shower

Customer review rating 4.1/5

Antonio Business - 18/02/2019 AccorHotels review

The shower was awful. Just take a look and you will see haw bad it is and leaking water during the all night.

It was not a good idea

TripAdvisor rating 3.5/5

Erick S Business - 18/02/2019 TripAdvisor review

Despite the renovation in rooms with new furniture - nice, by the way - services are still poor, with not well trained staff, poor breakfast, horrible car garage (especially downstairs) and with no parking attendant. Sounds funny but as Le Club Gold member I received the famous Welcome Drink, but there is no bar in the hotel!!! First time I saw that. I asked "Well, where can I drink my welcome drink?", and the check-in attendant said "At your room. You can take a water or a soft drink, but not a beer." Really (negative) impressive!

Some steps to Boa Viagem beach

TripAdvisor rating 3.5/5

LuizL10 Business - 16/02/2019 TripAdvisor review

Very close to Boa Viagem beach, next to restaurants and most Recife's touristic sites. I had an issue about my loyalty program and nobody could solve. Except when I talked to manager Igor: he's from Sao Paulo and was the only one who adds professionlism to sympathy. Thanks, Mr. Igor!

Terrible service

Customer review rating 4.1/5

Anonimous Families - 11/02/2019 AccorHotels review

The service is completely far from what we expect of a Mercure hotel. I made a reservation of a crib in advance and it wasn’t avaiable at the room. I arrived at the hotel late at night with a baby and tired, and this situation was extremely embarrasing and desapointing. It seems that the hotel doesn’t have a manager.

grande vista

Customer review rating 4.1/5

Anderson X. Families - 26/01/2019 AccorHotels review

Quarto pequeno mas vista legal

Prezado Sr. Anderson, Agradecemos os seus comentários sobre sua hospedagem no Mercure Recife Navegantes Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe em nosso mural interno. A satisfação de nossos hóspedes é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar um serviço irrepreensível. Gostaria de pedir se possível que compartilhasse sua opinião no Trip Advisor para que outros visitantes possam conhecer melhor nossa unidade, e também para motivação de nossas equipes que ficam muito empolgadas quando recebem um elogio neste site que é aberto. Caso concorde o link direto é: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d299405-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Na expectativa de lhe acolher novamente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Ighor Conde Gerente Geral.

its ok, but too little for the price

Customer review rating 4.1/5

C.w. Couples - 04/01/2019 AccorHotels review

To be honest I was a bit disappointed. Im of course aware that the standards differ in different regions of the world. I booked the largest room (superior) but would have expected as a Gold member to be on a better floor than the second. The room was ok, the bathrooms are a bit old and small. I liked the air condition which are good and quite. Unfortunately the windows are thin, so there is a lot of noise from the street, which of course is the same with many hotels in Recife. There was no coffee maker in the room, no cutlery or plates in the kitchenette and no safe in the room. The fridge is behind the sliding door, which will block the room if you leave them open, this is a bit annoying. The TV by the sofa had some issue and could not be switched on in 3 out of 4 attempts. A TV where the original audio channel (English) of the movies could be selected would have been nice. The Wifi connection was sometimes good and sometimes not working. The location of the hotel is great and I felt safe. A gym and a bar would be nice. I didn’t try the restaurant as it was closed when I would have used it, but I saw that there is room service which is a good idea. The breakfast selection is nice. Unfortunately the pool/sauna is under construction and therefore not usable. Other sites still listed it as having a pool. When I booked directly at Accor I didn’t check again (my fault). Since it was prepaid rate, there is apparently no chance of re-locating to the other Mecure hotel. Yes I could use the pool there, but that’s not the same. The staff at reception was nice and helpful. So it was ok, but I would not book it again for that price.

Cockroach, poor and dirty room service, bad customer service, terrible management

Customer review rating 4.1/5

Vincent (. B. Friends - 26/11/2018 AccorHotels review

I killed a cockroach in my room when I walked in (I have pictures), I got room service order on a very dirty tray (I have pictures), I ordered asparagus, I got some other vegetable that I don't like, the salad was old, staff is not skilled to handle customer complaints, NO manager ever called me or emailed me as I asked and as employees said they would.

Dear Vincent, Thank you for taking the time to tell us about your experience at the Mercure Recife Navegantes Hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Recife Navegantes mercure.com accorhotels.com

Bellow average cost-benefit

Customer review rating 4.1/5

Sarah Business - 24/11/2018 AccorHotels review

Poor room service and housekeeping No gym Pool under maintenance Breakfast ok Good room

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Recife Navegantes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, team Mercure Recife Navegantes mercure.com accorhotels.com

Excellent hotel

Customer review rating 4.1/5

Patrick-axel Couples - 29/10/2018 AccorHotels review

Very friendly staff and totally clean! I’ll come again!

Dear Patrick, We very much appreciate your comments regarding your stay at the Mercure Recife Navegantes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Mercure Recife Navegantes mercure.com accorhotels.com
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