Mercure Recife Navegantes Hotel 4 stars

TripAdvisor rating 3.5/5 989 reviews
Mercure Recife Navegantes Hotel
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Room 1

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • INTL AIRP GUARARAPE
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Recife Navegantes Hotel

Rua dos Navegantes 1706
Boa Viagem
51020010
recife
brazil

Tel: +5581 40091185

Fax: (+55)81 40091185

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :  

  • By plane

    INTL AIRP GUARARAPE At 4km / 2.49 miles - Shuttle paying

  • By car

    BR 101 - SUL At 10km / 6.21 miles

GPS :-8.118104, -34.894619

Our accommodations

Our spacious rooms are available in 3 categories, Classic, Standard and Luxury, with sea views on the upper floors.

Classic Room with twin beds

  • Max. number of persons: x2
  • Area: From 25
  • Views: City side, Ocean/Sea view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Standard Room with a double bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: Pool side, City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Superior Room with a double bed

  • Max. number of persons: x2
  • Area: From 45
  • Views: Pool side, City side, Ocean/Sea view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

COFFE SHOP

Type of cuisine: Regional

Start your day with a delicious buffet breakfast, served in our restaurant. We offer several local specialties, enjoy a delicious tropical fruit juice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 75 m²

  • Maximum capacity: 70 people

Find out more
Mercure Recife Navegantes Hotel Meeting Room

Our guest reviews for
Mercure Recife Navegantes Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

3,628 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

989 reviews

Excellent

Customer review rating 4.1/5

Romeu W. Business - 05/04/2019 AccorHotels certified review

I had a very nice hosting

Ótima

Customer review rating 4.1/5

Anonymous Business - 04/04/2019 AccorHotels certified review

Legal

Stressing

Customer review rating 4.1/5

Young G. F. S. P. Business - 21/03/2019 AccorHotels certified review

I ordered a meal from Room Service and received a Raw piece of Chicken. Besides that, the power went off during the night (one of my friends got stuck at the elevator). Overall bad experience, worse I've had so far with Mercure.

Awful shower

Customer review rating 4.1/5

Antonio Business - 18/02/2019 AccorHotels certified review

The shower was awful. Just take a look and you will see haw bad it is and leaking water during the all night.

It was not a good idea

TripAdvisor rating 3.5/5

Erick S Business - 18/02/2019 TripAdvisor review

Despite the renovation in rooms with new furniture - nice, by the way - services are still poor, with not well trained staff, poor breakfast, horrible car garage (especially downstairs) and with no parking attendant. Sounds funny but as Le Club Gold member I received the famous Welcome Drink, but there is no bar in the hotel!!! First time I saw that. I asked "Well, where can I drink my welcome drink?", and the check-in attendant said "At your room. You can take a water or a soft drink, but not a beer." Really (negative) impressive!

Some steps to Boa Viagem beach

TripAdvisor rating 3.5/5

LuizL10 Business - 16/02/2019 TripAdvisor review

Very close to Boa Viagem beach, next to restaurants and most Recife's touristic sites. I had an issue about my loyalty program and nobody could solve. Except when I talked to manager Igor: he's from Sao Paulo and was the only one who adds professionlism to sympathy. Thanks, Mr. Igor!

Terrible service

Customer review rating 4.1/5

Anonimous Families - 11/02/2019 AccorHotels certified review

The service is completely far from what we expect of a Mercure hotel. I made a reservation of a crib in advance and it wasn’t avaiable at the room. I arrived at the hotel late at night with a baby and tired, and this situation was extremely embarrasing and desapointing. It seems that the hotel doesn’t have a manager.

grande vista

Customer review rating 4.1/5

Anderson X. Families - 26/01/2019 AccorHotels certified review

Quarto pequeno mas vista legal

Prezado Sr. Anderson, Agradecemos os seus comentários sobre sua hospedagem no Mercure Recife Navegantes Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe em nosso mural interno. A satisfação de nossos hóspedes é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar um serviço irrepreensível. Gostaria de pedir se possível que compartilhasse sua opinião no Trip Advisor para que outros visitantes possam conhecer melhor nossa unidade, e também para motivação de nossas equipes que ficam muito empolgadas quando recebem um elogio neste site que é aberto. Caso concorde o link direto é: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d299405-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Na expectativa de lhe acolher novamente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Ighor Conde Gerente Geral.

its ok, but too little for the price

Customer review rating 4.1/5

C.w. Couples - 04/01/2019 AccorHotels certified review

To be honest I was a bit disappointed. Im of course aware that the standards differ in different regions of the world. I booked the largest room (superior) but would have expected as a Gold member to be on a better floor than the second. The room was ok, the bathrooms are a bit old and small. I liked the air condition which are good and quite. Unfortunately the windows are thin, so there is a lot of noise from the street, which of course is the same with many hotels in Recife. There was no coffee maker in the room, no cutlery or plates in the kitchenette and no safe in the room. The fridge is behind the sliding door, which will block the room if you leave them open, this is a bit annoying. The TV by the sofa had some issue and could not be switched on in 3 out of 4 attempts. A TV where the original audio channel (English) of the movies could be selected would have been nice. The Wifi connection was sometimes good and sometimes not working. The location of the hotel is great and I felt safe. A gym and a bar would be nice. I didn’t try the restaurant as it was closed when I would have used it, but I saw that there is room service which is a good idea. The breakfast selection is nice. Unfortunately the pool/sauna is under construction and therefore not usable. Other sites still listed it as having a pool. When I booked directly at Accor I didn’t check again (my fault). Since it was prepaid rate, there is apparently no chance of re-locating to the other Mecure hotel. Yes I could use the pool there, but that’s not the same. The staff at reception was nice and helpful. So it was ok, but I would not book it again for that price.

Cockroach, poor and dirty room service, bad customer service, terrible management

Customer review rating 4.1/5

Vincent (. B. Friends - 26/11/2018 AccorHotels certified review

I killed a cockroach in my room when I walked in (I have pictures), I got room service order on a very dirty tray (I have pictures), I ordered asparagus, I got some other vegetable that I don't like, the salad was old, staff is not skilled to handle customer complaints, NO manager ever called me or emailed me as I asked and as employees said they would.

Dear Vincent, Thank you for taking the time to tell us about your experience at the Mercure Recife Navegantes Hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Recife Navegantes mercure.com accorhotels.com

Bellow average cost-benefit

Customer review rating 4.1/5

Sarah Business - 24/11/2018 AccorHotels certified review

Poor room service and housekeeping No gym Pool under maintenance Breakfast ok Good room

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Recife Navegantes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, team Mercure Recife Navegantes mercure.com accorhotels.com

Excellent hotel

Customer review rating 4.1/5

Patrick-axel Couples - 29/10/2018 AccorHotels certified review

Very friendly staff and totally clean! I’ll come again!

Dear Patrick, We very much appreciate your comments regarding your stay at the Mercure Recife Navegantes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Mercure Recife Navegantes mercure.com accorhotels.com

No breakfast

TripAdvisor rating 3.5/5

Schonpilot Friends getaway - 18/10/2018 TripAdvisor review

Duringmy reservation it was not explained it does not have breakfast. When I confirmed it i did not see any request to do a breakfast reservation. when I arrived I asked for breakfasrt shedule and was inoformedmy reservation did not have it included,,,,As it was apromotion I think it was not explained it dos not have breakfast included...I explained but they showed me small letters information at general reservation conditions link ...I asked for some discount and did not have it ...No swimming pool available due to some repairs outside the hotel, but at webpage information I did not see information about it ...just to think about

excelente hotel

Customer review rating 4.1/5

Glauco Business - 21/09/2018 AccorHotels certified review

atendeu as espectativas

Prezado Sr. Glauco, Agradecemos imensamente pelos seus comentários e ficamos honrados de saber que sua estada foi satisfatória. Verificamos que sua avaliação sobre o momento do check-out foi, de certa forma, negativa, se comparada ao restante da sua experiência no hotel. Gostaríamos de ter conhecimento se houve algum fato que o desagradou para que possamos realizar os ajustes necessários juntamente à nossa equipe de colaboradores. Esperamos que sua próxima hospedagem seja tão agradável quanto esta. Obrigada! Equipe Mercure Recife Navegantes mercure.com accorhotels.com

Very good

Customer review rating 4.1/5

Antonio Business - 07/09/2018 AccorHotels certified review

Overall very good

Old Hotel

Customer review rating 4.1/5

Anonymous Business - 03/09/2018 AccorHotels certified review

The Hotel/rooms were old, the windows did not close all the way.

I felt comfortable and attended to, so I coud relax.

Customer review rating 4.1/5

Elaine G. Business - 11/08/2018 AccorHotels certified review

Things were smooth, cared for, great breakfast, good Internet..I could work & relax.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Recife Navegantes mercure.com accorhotels.com

Confortable

Customer review rating 4.1/5

Igor A. Business - 29/07/2018 AccorHotels certified review

I felt at my place!

Prezado Sr. Igor, Agradecemos sua avaliação referente ao Mercure Recife Navegantes. Foi um prazer recebermos seus comentários. Não deixaremos de partilhá-los com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um bom serviço. Ficamos muito felizes que tenha sentido-se em casa, este é sempre o nosso maior objetivo! Esperamos ter a oportunidade de recebe-lo novamente em breve. Equipe Mercure Recife Navegantes mercure.com accorhotels.com

Boa estadia

Customer review rating 4.1/5

Dayson A. Business - 02/07/2018 AccorHotels certified review

Bom hotel. Atende as expectativas.

Prezado Sr. Dayson, Agradecemos imensamente pelos seus comentários e ficamos honrados de saber que sua estada foi satisfatória. Caso queira nos contar o que faltou para considerar sua hospedagem 100 estou à disposição. Esperamos que sua próxima hospedagem seja tão agradável quanto esta. Ludmilla Monteiro Gerente Geral mercure.com accorhotels.com

Satisfed to stay at Mercure Recife

Customer review rating 4.1/5

Marcos C. Business - 25/06/2018 AccorHotels certified review

One day business travel, without any special comments. A little bit difference Mercure Recife and others Mercure , for instance, coating of door apartment needs better care. Special breakfast at 6:00 am, everything was ready.

Prezado Sr. Marco, Agradecemos sua avaliação referente ao Mercure Recife Navegantes. Foi um prazer recebermos seus comentários. Não deixaremos de partilhá-los com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um bom serviço. Esperamos ter a oportunidade de recebe-lo novamente em breve. Ludmilla Monteiro Gerente Geral mercure.com accorhotels.com
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