Mercure Recife Navegantes Hotel 4 stars

TripAdvisor rating 3.5/5 1,017 reviews
Mercure Recife Navegantes Hotel
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+ 18 Services
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Room 1

Number of guests
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • INTL AIRP GUARARAPEPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Recife Navegantes Hotel

Rua dos Navegantes 1706
Boa Viagem
51020010
recife
brazil

Tel: +5581 40091185

Fax: (+55)81 40091185

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :  

  • By plane

    INTL AIRP GUARARAPE At 4km / 2.49 miles - Shuttle paying

  • By car

    BR 101 - SUL At 10km / 6.21 miles

GPS :-8.118104, -34.894619

Our accommodations

Our spacious rooms are available in 3 categories, Classic, Standard and Luxury, with sea views on the upper floors.

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side, Ocean/Sea view, Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Standard Room with a double bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Pool side, City side, Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Superior Room with a double bed

  • Max. number of persons: 2
  • Area: From 45
  • Views: Pool side, City side, Ocean/Sea view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

COFFE SHOP

Type of cuisine: Regional

Start your day with a delicious buffet breakfast, served in our restaurant. We offer several local specialties, enjoy a delicious tropical fruit juice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 75

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
Mercure Recife Navegantes Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

4,060 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,017 reviews

Does it really deserve being part of Mercury Hotels Chain?

TripAdvisor rating 3.5/5

CMauricioBastos Couples - 31/10/2019 TripAdvisor review

My opinion is it does not! I had some issues such as, old toels, bathroom linking and very dark and dirty look, air conditioner out of order and apparently its filter hasn't been cleaned for ages. I'm allergic and got sick because of it. The property has an excelent location but a renovation is urgently needed! The cafeteria is extremely poor and looks dirty. I'll never get back and I'll let all my friends and social media friends know to avoid this hotel.

Customer review rating 4.1/5

Anonymous Business - 18/09/2019 Confirmed reviews AccorHotels

Well located. Need an internal renew. Need to repair some windows as it is very noisy.

Dear David S., Thank you for taking the time to tell us about your experience at the Mercure Recife Navegantes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ighor Conde General Manager

Great experience!

Customer review rating 4.1/5

Anonymous Solo - 03/09/2019 Confirmed reviews AccorHotels

Nice hotel. The room was extremely nice and big. However, the outlets were not placed well. For example, there was no outlet near the bed, so it was inconvenient for me to charge my phone. The breakfast was good however the organization of the breakfast did not have a good flow. The room is a bit too small, and the process of getting plates and food was a bit awkward.

All you see is not what you get

Customer review rating 4.1/5

Samir S. Friends - 27/08/2019 Confirmed reviews AccorHotels

Terrifying, to say the list.

Good stay, but...

Customer review rating 4.1/5

Elio H. Business - 25/08/2019 Confirmed reviews AccorHotels

Hotel entrance is sort of weird. There was a cargo truck parked in front of the main entrance which made it difficult to find the hotel. Lobby is ok, but corridors were very tired, as well as the restaurant. Need urgent renovation.

Normal

Customer review rating 4.1/5

Antonio H. D. M. N. Couples - 07/08/2019 Confirmed reviews AccorHotels

Boa

Hotel is old, room is cold and ugly

Customer review rating 4.1/5

Anonymous Business - 05/08/2019 Confirmed reviews AccorHotels

Everything is old. The room is a bit noisy. The sink, mini-fridge is inside a closet whose doors when open, take half of the living area. TV is terrible, no choice of original audio (English). Shower keeps dripping and it's dark. Toilet paper is horrible, one of those we find in hospitals, why not the roll?? Phone didn't work, I had to go to kitchen to order room service, or to the reception if I had questions; there was no remote control for the TV in the bedroom; lamps didn't work; Neighbor-buildings are so close I couldn't open the shades. It was one of the worst hotels I've ever stayed in.

Nice hotel with view

Customer review rating 4.1/5

David Couples - 20/07/2019 Confirmed reviews AccorHotels

Very nice hotel and service. The staff was especially good. I would appreciate more variety at breakfast as I stayed there several days.

Great! Good size apartment, great for family with kids! Great location!

Customer review rating 4.1/5

Audrey J. Families - 10/07/2019 Confirmed reviews AccorHotels

It was great, the location , staff and cleanliness of the apartment. Breakfast could improve a little and the restaurant structure.

Dear Gabriel Ferreira M., We very much appreciate your comments regarding your stay at the Mercure Recife Navegantes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Francisco Almeida Supervisor de Reservas mercure.com accorhotels.com

cozy and comfortable hotel

Customer review rating 4.1/5

Renato H. Business - 17/06/2019 Confirmed reviews AccorHotels

very good

Boa Tarde Sr. Renato! Muito obrigado por ter compartilhado sua avaliação, fico feliz em saber que o senhor teve uma ótima experiência! Caso o senhor possa compartilhar sua experiência no TripAdvisor (Segue abaixo o link), nos ajudaria muito! Desta forma mais hóspedes conhecerão nosso hotel e poderão usufruir de todos os benefícios e vantagens de ser um cliente Mercure. https://www.tripadvisor.com.br/Hotel_Review-g304560-d299405-Reviews-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Esperamos recebê-lo novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

It was ok. I expected more

Customer review rating 4.1/5

Anonymous Couples - 10/06/2019 Confirmed reviews AccorHotels

For a 4* hotel, I expected more. The room was beatific with a gorgeous view but the bathroom too small, with an old finishing (the tiles reminded me of my grandma’s house). The mattress was “too used”. It has a depression in the middle from usage. I didn’t have the chance too look at the pool and other areas. Breakfast was ok, nothing too “wow”. In the overall, it was ok, but I expected more for a 4* hotel.

Boa Tarde Sra. Renata, Muito obrigado por ter compartilhado sua avaliação, fico feliz em saber que a senhora teve uma boa experiência! Caso a senhora possa compartilhar sua experiência no TripAdvisor (Segue abaixo o link), nos ajudaria muito! Desta forma mais hóspedes conhecerão nosso hotel e poderão usufruir de todos os benefícios e vantagens de ser um cliente Mercure. https://www.tripadvisor.com.br/Hotel_Review-g304560-d299405-Reviews-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Esperamos recebê-la novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

Great attendance

Customer review rating 4.1/5

Augusto P. A. Business - 31/05/2019 Confirmed reviews AccorHotels

I was very well attended when I arrived and all the services were very good. The breakfast was delicious all days.

Boa Tarde Sr. Augusto Muito obrigado por ter compartilhado sua avaliação, fico feliz em saber que o senhor teve uma ótima experiência! Caso o senhor possa compartilhar sua experiência no TripAdvisor (Segue abaixo o link), nos ajudaria muito! Desta forma mais hóspedes conhecerão nosso hotel e poderão usufruir de todos os benefícios e vantagens de ser um cliente Mercure. https://www.tripadvisor.com.br/Hotel_Review-g304560-d299405-Reviews-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Esperamos recebê-lo novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

Very old installations and low maintenance

Customer review rating 4.1/5

Anonymous Business - 20/05/2019 Confirmed reviews AccorHotels

The AC the room was noisy, I could ear the external unit during night. Shower was in poor maintenance. The shower head was old and dirty making it a very conducive medium for the growth of bacteria.

Boa Tarde Sr. Antonio! Primeiramente eu agradeço por ter compartilhado sua avaliação, fico triste em saber que não atendemos à sua expectativa. Caso deseje reservar novamente, peço por gentileza que entre em contato diretamente comigo, vou garantir que tudo corra bem durante sua hospedagem. O meu ramal direto é (8…. E meu e-mail é h2… Sinta-se a vontade para entrar em contato! Gostaria de saber mais detalhes sobre sua experiência para que possamos corrigir nossos erros. Esperamos recebê-lo novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

Excellent

Customer review rating 4.1/5

Romeu W. Business - 05/04/2019 Confirmed reviews AccorHotels

I had a very nice hosting

Ótima

Customer review rating 4.1/5

Anonymous Business - 04/04/2019 Confirmed reviews AccorHotels

Legal

Stressing

Customer review rating 4.1/5

Young G. F. S. P. Business - 21/03/2019 Confirmed reviews AccorHotels

I ordered a meal from Room Service and received a Raw piece of Chicken. Besides that, the power went off during the night (one of my friends got stuck at the elevator). Overall bad experience, worse I've had so far with Mercure.

Awful shower

Customer review rating 4.1/5

Antonio Business - 18/02/2019 Confirmed reviews AccorHotels

The shower was awful. Just take a look and you will see haw bad it is and leaking water during the all night.

It was not a good idea

TripAdvisor rating 3.5/5

Erick S Business - 18/02/2019 TripAdvisor review

Despite the renovation in rooms with new furniture - nice, by the way - services are still poor, with not well trained staff, poor breakfast, horrible car garage (especially downstairs) and with no parking attendant. Sounds funny but as Le Club Gold member I received the famous Welcome Drink, but there is no bar in the hotel!!! First time I saw that. I asked "Well, where can I drink my welcome drink?", and the check-in attendant said "At your room. You can take a water or a soft drink, but not a beer." Really (negative) impressive!

Some steps to Boa Viagem beach

TripAdvisor rating 3.5/5

LuizL10 Business - 16/02/2019 TripAdvisor review

Very close to Boa Viagem beach, next to restaurants and most Recife's touristic sites. I had an issue about my loyalty program and nobody could solve. Except when I talked to manager Igor: he's from Sao Paulo and was the only one who adds professionlism to sympathy. Thanks, Mr. Igor!

Terrible service

Customer review rating 4.1/5

Anonimous Families - 11/02/2019 Confirmed reviews AccorHotels

The service is completely far from what we expect of a Mercure hotel. I made a reservation of a crib in advance and it wasn’t avaiable at the room. I arrived at the hotel late at night with a baby and tired, and this situation was extremely embarrasing and desapointing. It seems that the hotel doesn’t have a manager.

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