ibis Koeln Frechen

Customer review rating (ALL Rating) 4.3/5 779 reviews

ibis Koeln Frechen - Image 1
ibis Koeln Frechen - Image 2
ibis Koeln Frechen - Image 3
ibis Koeln Frechen - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Air-conditioned rooms

  • Train stop "Haus Vorst," 10 min. walk to tram line 7

  • Free large car park

  • No city tax

  • Free WIFI

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

ibis Koeln Frechen

Europaallee 3a
50226 FRECHEN
Germany

GPS:50.917246, 6.837616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Time isn't an issue at our bar: We are open daily around the clock! In addition to beer and refreshing drinks, we also serve delicious snacks. In fine weather, we open the terrace for you. With live sports events on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  779 reviews

TripAdvisor Rating  4.0/5  451 reviews

Customer review rating 1.5/5

Dr. A. A. Families - Confirmed reviews ALL

The beds in 129 and 131 and its cover sheets were dirty with big blood stains and other yellow spots, they were never changed after several visitors and never ironed, Also the shower was roasted and room 131 smells cigarettes smoking, the house keeping was not satisfactory, not adding wc paper and hand soap until we ask for it.

Dear Dr. A., Thank you for taking the time to give us your feedback about your stay. We sincerely apologize for the inconvenience you experienced during your stay in our rooms 129 and 131. Your descriptions regarding the beds, top sheets, shower and smell in room 131 are extremely worrying and not at all representative of the standard we normally provide. We deeply regret that our cleaning services did not meet expectations in this case. It is unacceptable that the beds and top sheets were not cleaned properly and that the shower was not in perfect condition. The same applies to the lack of toilet paper and hand soap, which is absolutely not our standard and we sincerely apologize for this omission. We will immediately discuss your comments with our cleaning staff and ensure that such incidents are avoided in the future. Additionally, we will take measures to ensure that rooms are cleaned regularly and thoroughly. Once again, we sincerely apologize and hope to have the opportunity to welcome you as our guest again in the future. Best regards, Your team from ibis Cologne Frechen

Not good

TripAdvisor rating 2.0/5

ahmad a Families - TripAdvisor review

The Bed sheets and covers were dirty with big blood stain,also some quiry stains on the matress, the shower in room 129 was roasted hand soap snd toilet papers are short of supply in room 129, there was cigarettes smell in room 131

Dear Dr. A., Thank you for taking the time to give us your feedback about your stay. We sincerely apologize for the inconvenience you experienced during your stay in our rooms 129 and 131. Your descriptions regarding the beds, top sheets, shower and smell in room 131 are extremely worrying and not at all representative of the standard we normally provide. We deeply regret that our cleaning services did not meet expectations in this case. It is unacceptable that the beds and top sheets were not cleaned properly and that the shower was not in perfect condition. The same applies to the lack of toilet paper and hand soap, which is absolutely not our standard and we sincerely apologize for this omission. We will immediately discuss your comments with our cleaning staff and ensure that such incidents are avoided in the future. Additionally, we will take measures to ensure that rooms are cleaned regularly and thoroughly. Once again, we sincerely apologize and hope to have the opportunity to welcome you as our guest again in the future. Best regards, Your team from ibis Cologne Frechen

Comfortable

Customer review rating 3.0/5

Ross J. Couples - Confirmed reviews ALL

For a short stay it’s ok. Selection at the bar not very good. Only bottled beer. Breakfast good.

Dear Mr J., Thank you very much for your feedback on your stay. We are pleased to hear that you found the comfort of our hotel adequate for your short stay. We regret that the selection at the bar did not meet your expectations. Your comment regarding limited beverage offerings will be reviewed internally and we will ensure we evaluate opportunities for improvement. It's nice to hear that you were happy with the breakfast. We always strive to offer a diverse selection to meet the different preferences of our guests. We value your honest feedback and hope that on your next visit we will have the opportunity to fully meet your expectations. Thank you again for your review and we look forward to welcoming you back. Best regards, Your team from ibis Cologne Frechen

Great location and friendly staff

Customer review rating 4.5/5

Patric Families - Confirmed reviews ALL

Great location and friendly and helpful staff. Good breakfast and very helpful to have a lift in the building

Dear JEAN PATRIC O., We are very pleased that you were satisfied with our location and our friendly and helpful staff. It is important to us that our guests feel comfortable. We would also like to thank you for the positive feedback about breakfast and the elevator in the building. Your satisfaction is our greatest concern. We hope to welcome you back soon Thank you for your visit and your kind words! Best regards, Your team from ibis Cologne Frechen

Customer review rating 5.0/5

Karim Solo - Confirmed reviews ALL

Many thanks to Hocein, very helpful and professional !! ***** The hotel is clean and quiet.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 278 reviews 8.6/10 Location
  • 583 reviews 6.2/10 Room
  • 528 reviews 9.2/10 Service
  • 13 reviews 8.1/10 WiFi
  • 371 reviews 8.8/10 Breakfast
  • 322 reviews 6.6/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Frechen