Mercure Strasbourg Centre Gare Hotel 4 stars

TripAdvisor rating 3.5/5 470 reviews
Mercure Strasbourg Centre Gare Hotel
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Hotel extras

  • Opposite the TGV train station, positioned in front of the tram and bus stops

  • Our Mercure hotel welcomes you to the European capital

  • 2 minutes from the picturesque Petite France district

  • The Notre Dame Cathedral and Galeries Lafayette nearby

  • The European Parliament and convention center easily accessible from the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 9.00 EUR
  • Air conditioned
  • STRASBOURG
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 2 meeting room(s)

Hotel location

Mercure Strasbourg Centre Gare Hotel

14-15 Place de la gare
67000
strasbourg
france

Tel: +33388157815

Fax: (+33)3/88157816

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS :   2 GARE CENTRALE

  • TRAM :   A GARE CENTRALE

  • TRAM. :   C GARE CENTRALE

  • By plane

    STRASBOURG At 15km / 9.38 miles - Shuttle paying

  • By helicopter

    POLYGONE At 8km / 5 miles

  • By car

    CENTRE VILLE At 2km / 1.25 miles

  • By car

    PLACE DES HALLES At 0.8km / 0.5 miles

  • By car

    PORTE BLANCHE At 2km / 1.24 miles

  • By train

    GARE-GARE TGV 2007 At 0.1km / 0.06 miles

  • By train

    STRASBOURG At 0.5km / 0.31 miles

GPS :48.584997, 7.736245

Our accommodations

From our spacious rooms, choose a double or room with twin beds to suit your needs. Enjoy added comfort and more services with our Privilege Room.

Classic Room with 1 double bed

  • Max. number of persons: ‌2
  • Views: City side, Courtyard side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: ‌2
  • Views: Courtyard side, City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

LE M BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 70 m²

  • Maximum capacity: 30 people

Find out more

Our guest reviews for
Mercure Strasbourg Centre Gare Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,096 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

470 reviews

As usual, very pleasant stay!

Customer review rating 4.2/5

Rene Solo - 29/06/2019 AccorHotels certified review

Good service, breakfast and clean room!

Dear Rene C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Visit

Customer review rating 4.2/5

Jack T. Solo - 19/06/2019 AccorHotels certified review

Excellent location in front of the railway station and very close to downtown

Dear Jacques Dominique C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Anonymous Couples - 03/06/2019 AccorHotels certified review

Pleasant, satisfactory.

Dear Carol A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasant stay

Customer review rating 4.2/5

Debbie Families - 02/06/2019 AccorHotels certified review

It was all fine. The room was clean, the staff were friendly and the amenities were nice.

Dear Deborah P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good value for money,room excellent except it was too hot with inadequate ventilation available.

Customer review rating 4.2/5

Alan Couples - 13/05/2019 AccorHotels certified review

See above.

Dear Alan R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Underwhelming

Customer review rating 4.2/5

Anonymous Business - 12/05/2019 AccorHotels certified review

Very basic, decor was poor, bathroom layout poor, bedding not clear.

Dear Beverley P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. And for apologies, you'll find 2000 extra points on your Leclub Card. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good staff service but hotel does need to be renovated, soon

Customer review rating 4.2/5

Anonymous Business - 15/02/2019 AccorHotels certified review

Experience was overall ok, staff service compensate for low quality hotel environment not up the status of Mercure

Dear Enrico S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very nice staff, rooms would need a little modernisation

Customer review rating 4.2/5

G. Business - 24/01/2019 AccorHotels certified review

It is always nice to come to your hotel but with the time I think you should do something about the rooms, especially the bath room (shower etc.) taking into account the price you pay especially during Plenary Sessions. A refrigerator would be welcome.

Dear Verena G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.2/5

A Business - 20/01/2019 AccorHotels certified review

Very good, as usual

Dear Andrea A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Convenient and comfortable

Customer review rating 4.2/5

Colin Couples - 18/01/2019 AccorHotels certified review

Hotel is close to the station and comfortable. Quiet room and good night's sleep breakfast good.

Dear Colin S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Warm and friendly staff

Customer review rating 4.2/5

Simon S. Couples - 07/01/2019 AccorHotels certified review

Staff made the difference. Keep it up!

Dear Simon S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Lee L. Families - 19/12/2018 AccorHotels certified review

We were greeted warmly upon arrival and was communicated that one of the rooms out of 2 were ready. We were also told that our rooms would be side by side, however, it appeared that when we came back some hours later for the second room, it was not given side by side. Apart from this statement which was not clear, the staff was friendly and helpful in other ways. On Sunday, we notice the front doors will not open. This is a good safety practice and I applaud this for safeguarding the guests. This is much appreciated. On Monday morning, we needed to go for the train quite early and we were at the lobby before 6 am. We think it is great to see at least one staff who could attend to us.

Dear Irine lee L. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

As expected

Customer review rating 4.2/5

Paul B. Couples - 17/12/2018 AccorHotels certified review

It was fine and met our requirements

Dear Paul B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very good

Customer review rating 4.2/5

Alvyda N. Business - 16/12/2018 AccorHotels certified review

Convenient room, coffee / tea amenities, excellent breakfast with broad variety of food, helpful personnel

Dear Alvyda N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good

Customer review rating 4.2/5

Andy Business - 17/11/2018 AccorHotels certified review

Really friendly and competent staff - central location - rooms could need an upgrade though

Dear Andrea A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Piers Business - 09/11/2018 AccorHotels certified review

Helpful pleasant staff. Room are clean and tidy. Rooms are too hot, and opening the window makes them too noisy.

Dear Piers C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great but very hot temperature in the room

Customer review rating 4.2/5

Ersin A. Business - 09/11/2018 AccorHotels certified review

Everything was ok, but the room was too hot at night. Air con didn’t make any difference!

Dear Ersin A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.2/5

Aa Business - 07/10/2018 AccorHotels certified review

Good experience

convenient

Customer review rating 4.2/5

Anonymous Business - 05/10/2018 AccorHotels certified review

convenient to the station. polite and nice staff. no restaurant for dinner.

Nice stay, bathroom and heat/air need improvements.

Customer review rating 4.2/5

Klm Couples - 04/10/2018 AccorHotels certified review

Our stay was very nice. We had room 506, the privilege room. Nice and spacious, amenities for the room were lovely. The bed was nice and comfortable. Our complaints relate to the heat and air system and the shower. The unit by the door for heat and air didn’t work properly. All it did was blow lukewarm air when we wanted the room cooler so we couldn’t use it at all. Also the shower is in desperate need of attention. It leaks all over the floor and at first of course we didn’t know this so when I stepped out I slipped and almost fell. It was a large puddle on the floor. To me this is a huge liability issue. What if someone slips and cracks their head on the tile? It’s a lot of water that leaks out.

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