Hotel - Mercure Strasbourg Centre Gare Hotel
Mercure Hotel Mercure Hotel

Mercure Strasbourg Centre Gare Hotel

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3.5/5 420 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • STRASBOURG
  • Languages spoken at the hotel
    • German
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-22:30
    • Opening hours : Week-end 12:00-22:30

Business services

  • 2 meeting room(s)
See all services

Hotel location

Our rooms

From our spacious rooms, choose a double or room with twin beds to suit your needs. Enjoy added comfort and more services with our Privilege Room.

  • 68 rooms
  • 30 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 734 reviews

Our guest reviews for Mercure Strasbourg Centre Gare Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 420 reviews
AccorHotels certified review
Fdamtx Business - 28/03/2018
« SATISFAIT »

RAS

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur Danel, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Strasbourg Centre Gare. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

AccorHotels certified review
Meg D. Couples - 27/03/2018
« Convenient and quiet »

The hotel is very close to the station. We had a room facing the station plaza. It had a lovely outlook and was very quiet. Our room was roomy and comfortable but lacked charm and was dated. The bath was very high and difficult to access. It was also stained. The tiles needed a good scrub! The lack of toiletries was a disappointment. The breakfast buffet was good but staff were slow to replenish. I had to chase them a couple of times, which was not easy, as they were out of the room chatting. Reception staff were lovely. We had constant problems with the card system to our door. Despite these small issues we enjoyed our stay and found the hotel suited our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret Downie, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Julia Families - 20/03/2018
« Comfy »

Adorable staff! However, the rooms are too small, not the regular Mercure size. Bad point: restaurant has no kitchen so basically reheated dishes. Also breakfast is a level less than the standard Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

AccorHotels certified review
Am Business - 19/03/2018
« Good »

It was a short stay, so I could not say much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

AccorHotels certified review
Fangwei L. Business - 07/03/2018
« super noisy, air conditioner doesn't work well..and why I was charged 135 euros? »

I reserved a room for 4 march until 7 march. The first night I stayed there, I was woken up by a lot of noise inside the hotel...and also the air conditioner doesn't work...the reception desk said that she couldn't do anything for that... I checked out the 5 march because I spent a very bad night in Mercure. And I paid more than 135 euros and I don't understand why, because the price of the room was announced at 120 euros...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fangwei Li, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund of 2000 points will be issued to your LeClub AccorHotel Card account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Mrs M. Solo - 04/03/2018
« Horrible rooms for a four star hotel and unpolite reception staff »

Very old room for a four star hotel, internet doesnt work very well, reception staffs are very rude, was not able to help me to get the problems sorted. I do recommend that the general manager doesn't look like him doing his job properly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giovanka M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit of 2000 points will be issued to your LeClub AccorHotels card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Anonymous Business - 26/01/2018

Great location, good service but room will need upgrading.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony Ling, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
U. Couples - 04/01/2018
« Hotel is confortable and very well situated »

It was most enjoyable to stay in hotel Mercure in the center of Strasbourg. We got a privilege room, which was very cosy and well equiped (with coffee machine, water cooker and biscuits). After a nice visit of the city and dinner, we spent a relaxing evening in the room and then we slept very well in a king size bed. The breakfast was delicious with an enormous choice of local specialities. The receptionist was very friedly and she even gave us a package of biscuits from Alsace. Thanks a lot to everybody!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grahek Urska, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FORTIN Frédéric

AccorHotels certified review
Rana Friends - 09/12/2017

Bar closes early.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rana E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FORTIN Frédéric

AccorHotels certified review
Anonymous Business - 28/10/2017
« Moderatly well. »

The room was quite small, the window in an unusual place on the wall. I missed a fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lidija S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, FORTIN Frédéric

AccorHotels certified review
Robert Business - 09/10/2017
« Good location and nice room »

Only being there for two nights, the hotel was comfortable and conveniently very close to the train station, clean and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto Gonzalez, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FORTIN Frédéric

AccorHotels certified review
Mariana Couples - 02/10/2017
« Good choice if using TGV »

Great location. Clean. Room a little small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariana M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fortin frédéric

AccorHotels certified review
Derek S. Solo - 19/09/2017
« Good hotel »

Good hotel and very convenient for the railway station and the city centre. Reception was very helpful also. Apparently no-cost upgrade of room - good. However unable to use the computer as it would not log in to emails. Disappointing breakfast experience - already crowded by 0630 (it opens at 0630) - breakfast area not big enough; the one member of staff on duty was unable to cope with the amount of table clearing required. There was a poor choice of fresh fruit. The flasks at the sign marked "eau chaude pour thé" were filled with coffee! Resulted in a wasted tea bag. When the eau chaude was eventually found, it was luke warm - nowhere near hot enough for tea. There was music playing which was far too loud, and irritating. Not what I would expect in a Mercure Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fortin Frédéric

AccorHotels certified review
Norma Couples - 14/08/2017
« Apart from the low beams in our room we were extremely satisfied »

My partner only has sight in one eye and due to the low beams in our room we had to keep a light on all night so as he didn't bang his head when he went to the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norma B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, fortin frederic

AccorHotels certified review
Cathycruises Couples - 13/08/2017
« Great room »

The room was perfect, the surroundings were a bit skanky

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cathy P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, fortin frederic

AccorHotels certified review
Paul Business - 30/07/2017
« Great breakfast, good room »

The online check in the previous day caused some confusion how the bill should be paid. I didn't get a copy of my invoice and have not yet received one since I emailed the hotel requesting another copy. The room was quite warm and being on a very busy square it was not possible to have the window open. The breakfast made up for the small inconveniences.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fortin Frédéric

AccorHotels certified review
David E. M. Couples - 04/07/2017
« mr »

Overal OK but no dining room for evening dinner

AccorHotels certified review
Anonymous Business - 04/06/2017
« A pleasant and comfortable stay in a very lively area of Strasbourg. »

A very comfortable room and bed, as well as good meals served by efficient staff.

TripAdvisor review
Couples - 26/04/2017
« Great Trip To Strasbourg France! »

Dear Mercure staff at Strasbourg gare Mercure, Thank you for your hospitality and the nice room that you provided for us last weekend! As always, Acco/Mercure hotels made the trip more special for my wife and me.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you for taking the time to leave us your opinion on your stay in our hotel. We are very happy that you have enjoyed your stay so much and thank you very much for your comments and comments on our team and our hotel. It is with great pleasure that we will welcome you once again in our establishment. See you soon. Have a nice day. cordially The Management Team

AccorHotels certified review
Anonymous Solo - 10/04/2017

Nice welcome, lobby area is modern, room could be better

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