Hotel - Mercure Strasbourg Centre Gare Hotel
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Mercure Hotel

Mercure Strasbourg Centre Gare Hotel

14-15 Place de la gare 
67000  STRASBOURG
FRANCE

375 reviews
TripAdvisor Rating Based on 375 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Boat excursions  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Air Conditioning
  • STRASBOURG
  • Languages spoken at the hotel
    • German
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-22:30
    • Opening hours : Week-end 12:00-22:30

Business services

  • 2 meeting room(s)
See all services

Hotel location

Our rooms

From our spacious rooms, choose a double or room with twin beds to suit your needs. Enjoy added comfort and more services with our Privilege Room.

  • 68 rooms
  • 30 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 546 reviews

Our guest reviews for Mercure Strasbourg Centre Gare Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 375 reviews
AccorHotels certified review
Cathycruises Couples - 13/08/2017
« Great room »

The room was perfect, the surroundings were a bit skanky

AccorHotels certified review
Paul Business - 30/07/2017
« Great breakfast, good room »

The online check in the previous day caused some confusion how the bill should be paid. I didn't get a copy of my invoice and have not yet received one since I emailed the hotel requesting another copy. The room was quite warm and being on a very busy square it was not possible to have the window open. The breakfast made up for the small inconveniences.

AccorHotels certified review
David E. M. Couples - 04/07/2017
« mr »

Overal OK but no dining room for evening dinner

AccorHotels certified review
Anonymous Business - 04/06/2017
« A pleasant and comfortable stay in a very lively area of Strasbourg. »

A very comfortable room and bed, as well as good meals served by efficient staff.

TripAdvisor review
Couples - 26/04/2017
« Great Trip To Strasbourg France! »

Dear Mercure staff at Strasbourg gare Mercure, Thank you for your hospitality and the nice room that you provided for us last weekend! As always, Acco/Mercure hotels made the trip more special for my wife and me.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you for taking the time to leave us your opinion on your stay in our hotel. We are very happy that you have enjoyed your stay so much and thank you very much for your comments and comments on our team and our hotel. It is with great pleasure that we will welcome you once again in our establishment. See you soon. Have a nice day. cordially The Management Team

AccorHotels certified review
Anonymous Solo - 10/04/2017

Nice welcome, lobby area is modern, room could be better

TripAdvisor review
Zoltan L Business - 19/03/2017
« Not a '4 stars' experience. »

In my view Mercure Centre Gare is one of the weakest hotels in the Mercure chain in Strasbourg. The rooms are old, most of them are really small. The service is poor, for example not fridge in the room. Definitely not a 4 stars experience. Please be noted that there is an other Mercure 50 meters from this hotel, it is much better than this one.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you for taking the time to rate our hotel, we have noted your comments. cordially The direction

AccorHotels certified review
Anonymous Business - 03/03/2017

The lobby was good but the room was old and bed was not as comfortable as other mercure hotel.

AccorHotels certified review
Anonymous Business - 20/02/2017

Staff as usual were very polite and efficient. The location of the hotel is perfect for my needs. I also appreciate the fact that you have smoking rooms available.

AccorHotels certified review
Anonymous Business - 18/02/2017

Fairly shabby small room for high price (174.25). View onto untidy roof/ terrace on first floor. No way to open the window just a little bit ( sense of insecurity....could people get in?). No bar fridge in room. Small low wardrobe (trousers on hangars touched the bottom ). General feeling that the room needs refurbishment. Small towels in bathroom ( as always in Mercure hotels). At least there were paper tissues in the bathroom! is this really a Mercure ? Definitely not up to the standard of others although staff is as always friendly and helpful.

AccorHotels certified review
Anonymous Families - 28/12/2016

Staff was very cordial, helpful and well aware of places to recommend visitors. The amenities were more than sufficient.

AccorHotels certified review
Anonymous Business - 19/12/2016

I think that the rooms look old inside.

AccorHotels certified review
Anonymous Business - 17/12/2016

Ras

AccorHotels certified review
Anonymous Families - 14/12/2016

Well greeted by reception staff who provided information on where to eat. The room was satisfactory and although it faced the street, it was quiet.The breakfast was delicious with plenty of choice. All the staff spoke good English. We asked for breakfast to take away on our last morning because we had an early train to catch but it was not ready at the specified time of departure and we had to wait a few minutes otherwise I would have given a 10 marking.

AccorHotels certified review
Anonymous Couples - 05/11/2016

I really wanted to share my low satisfaction staying over last weekend, I refrained myself from doing so, since I needed to leave our luggages for the day after the check out. I was scared you will take my feedback in a negative way. Firstly, the safe at the room was not working, or if it did... it should needed to use a magic trick to use it, I considered leaving my important documents at the room instead of carrying them with me on such a busy day like last weekend in Strassbourg . The toilet unfortunately was quite filthy and I mean not at spot where it would be very easy to see but it was very dirty at a spot that is still in contact with human body. I recognised this when by accident something fall on the floor. Anybody sitting on that toilet without recognising it was dirty, would have get his/her legs contaminated with old human feces. An thirdly which was the worse of all was your central heating, it was beyond hot in there! We tried activating the air conditioner and it was not working! We tried to open the window but in the middle of the night we were scared somebody getting into our room during sleeping since the window only opens fully and it has a direct connection to a terrace. We only stayed one evening and was enough! We had a very bad experience unfortunately, which I have to say has never happened before at any Accor Hotel we ever stayed. I hope you can work on it and make the stay of other guest a more comfortable experience the ours. Thank you (Our hotel room was the 112 if i recall correctly)

AccorHotels certified review
Anonymous Business - 19/10/2016

Un excellent Hotel mercure

AccorHotels certified review
Anonymous Business - 16/10/2016

Conviviale.

AccorHotels certified review
Anonymous Business - 16/09/2016

The hotel was as always, however, I tried the laundry service this time and it was devastating. My dress came back 3 sizes smaller and 15 cm shorter. I informed the reception and got my money back, and a contact of the laundry company. However, the laundry company asked me to send them the bill of the dress, which I did, and I am waiting for a reaction now. I think this laundry service is not run professionally. They are bad at washing laundry and bad at communicating.

AccorHotels certified review
Anonymous Business - 13/09/2016

Nice room refurbished. This is not the case of the other rooms in this hotel

AccorHotels certified review
Anonymous Business - 12/09/2016

The room was perfect and I would have given a 9, but the online check in really doesn't work with accord. During check in the reception was asking for my ID, only after I told her that I entered everything during the check-in she noticed it. Overall this for me is still not a real problem. During check-out the address on the invoice was not correct. The invoice showed my private address instead of my business address. I clearly entered this during the check-in. The reception could not fix the problem at that moment and promised that I would receive the correct invoice by mail. Unfortunately the invoice I received by mail is not correct. I also doesn't show the address and even doesn't show the mandatory VAT number I asked for (which was printed on the invoice with my private address). My company will not reimburse me when I don't deliver the correct invoice, and this is already the third time with an accor hotel that I have the same problem. It is taking to much time and energy to get a correct invoice, therefore I'm considering removing Accor hotels from the approved hotel list which my employees have to follow.

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