Hotel - Mercure Strasbourg Centre Gare Hotel
Mercure Hotel Mercure Hotel

Mercure Strasbourg Centre Gare Hotel

3.5/5 433 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 9  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • STRASBOURG
  • Languages spoken at the hotel
    • German
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Billiards/Snooker (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-22:30
    • Opening hours : Week-end 12:00-22:30

Business services

  • 2 meeting room(s)
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Hotel location

Our rooms

From our spacious rooms, choose a double or room with twin beds to suit your needs. Enjoy added comfort and more services with our Privilege Room.

  • 68 rooms
  • 30 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.1/5 AccorHotels Rating 786 reviews

Our guest reviews for Mercure Strasbourg Centre Gare Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 433 reviews
Andrea Business - 08/07/2018 AccorHotels certified review
« Good »

Extremely Good and friendly service, even though the premises are somewhat dated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 04/07/2018 AccorHotels certified review
« Staff very friendl6 and helpful »

Quite relaxing and made very welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear ginny d., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Antonio E. H. Solo - 02/07/2018 AccorHotels certified review
« It was perfect »

All your hotels are very confortable , the staff is very nice , it s a pleasure staying there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonio H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Paul Couples - 13/06/2018 AccorHotels certified review
« Good Position and rooms but hotel services lacking »

The hotel is in a good location just a short walk to the old city and across the road from trains, trams and buses. Room (212) was clean and adequate however the towels were beyond their use by date and breakfast was good. We found getting a drink at the bar difficult. Had to request service at reception twice and left on another occasion without getting served.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. You will find additional points on your loyalty card LECLUB, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fortin Fréderic

Vetinari Business - 20/04/2018 AccorHotels certified review

Good - as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fdamtx Business - 28/03/2018 AccorHotels certified review
« SATISFAIT »

RAS

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Strasbourg Centre Gare. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Meg D. Couples - 27/03/2018 AccorHotels certified review
« Convenient and quiet »

The hotel is very close to the station. We had a room facing the station plaza. It had a lovely outlook and was very quiet. Our room was roomy and comfortable but lacked charm and was dated. The bath was very high and difficult to access. It was also stained. The tiles needed a good scrub! The lack of toiletries was a disappointment. The breakfast buffet was good but staff were slow to replenish. I had to chase them a couple of times, which was not easy, as they were out of the room chatting. Reception staff were lovely. We had constant problems with the card system to our door. Despite these small issues we enjoyed our stay and found the hotel suited our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Julia Families - 20/03/2018 AccorHotels certified review
« Comfy »

Adorable staff! However, the rooms are too small, not the regular Mercure size. Bad point: restaurant has no kitchen so basically reheated dishes. Also breakfast is a level less than the standard Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Am Business - 19/03/2018 AccorHotels certified review
« Good »

It was a short stay, so I could not say much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Fangwei L. Business - 07/03/2018 AccorHotels certified review
« super noisy, air conditioner doesn't work well..and why I was charged 135 euros? »

I reserved a room for 4 march until 7 march. The first night I stayed there, I was woken up by a lot of noise inside the hotel...and also the air conditioner doesn't work...the reception desk said that she couldn't do anything for that... I checked out the 5 march because I spent a very bad night in Mercure. And I paid more than 135 euros and I don't understand why, because the price of the room was announced at 120 euros...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fangwei L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund of 2000 points will be issued to your LeClub AccorHotel Card account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mrs M. Solo - 04/03/2018 AccorHotels certified review
« Horrible rooms for a four star hotel and unpolite reception staff »

Very old room for a four star hotel, internet doesnt work very well, reception staffs are very rude, was not able to help me to get the problems sorted. I do recommend that the general manager doesn't look like him doing his job properly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giovanka M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit of 2000 points will be issued to your LeClub AccorHotels card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 26/01/2018 AccorHotels certified review

Great location, good service but room will need upgrading.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

U. Couples - 04/01/2018 AccorHotels certified review
« Hotel is confortable and very well situated »

It was most enjoyable to stay in hotel Mercure in the center of Strasbourg. We got a privilege room, which was very cosy and well equiped (with coffee machine, water cooker and biscuits). After a nice visit of the city and dinner, we spent a relaxing evening in the room and then we slept very well in a king size bed. The breakfast was delicious with an enormous choice of local specialities. The receptionist was very friedly and she even gave us a package of biscuits from Alsace. Thanks a lot to everybody!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grahek U., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FORTIN Frédéric

Rana Friends - 09/12/2017 AccorHotels certified review

Bar closes early.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rana E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FORTIN Frédéric

Anonymous Business - 28/10/2017 AccorHotels certified review
« Moderatly well. »

The room was quite small, the window in an unusual place on the wall. I missed a fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lidija S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, FORTIN Frédéric

Robert Business - 09/10/2017 AccorHotels certified review
« Good location and nice room »

Only being there for two nights, the hotel was comfortable and conveniently very close to the train station, clean and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FORTIN Frédéric

Mariana Couples - 02/10/2017 AccorHotels certified review
« Good choice if using TGV »

Great location. Clean. Room a little small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariana M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fortin frédéric

Derek S. Solo - 19/09/2017 AccorHotels certified review
« Good hotel »

Good hotel and very convenient for the railway station and the city centre. Reception was very helpful also. Apparently no-cost upgrade of room - good. However unable to use the computer as it would not log in to emails. Disappointing breakfast experience - already crowded by 0630 (it opens at 0630) - breakfast area not big enough; the one member of staff on duty was unable to cope with the amount of table clearing required. There was a poor choice of fresh fruit. The flasks at the sign marked "eau chaude pour thé" were filled with coffee! Resulted in a wasted tea bag. When the eau chaude was eventually found, it was luke warm - nowhere near hot enough for tea. There was music playing which was far too loud, and irritating. Not what I would expect in a Mercure Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fortin Frédéric

Norma Couples - 14/08/2017 AccorHotels certified review
« Apart from the low beams in our room we were extremely satisfied »

My partner only has sight in one eye and due to the low beams in our room we had to keep a light on all night so as he didn't bang his head when he went to the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norma B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, fortin frederic

Cathycruises Couples - 13/08/2017 AccorHotels certified review
« Great room »

The room was perfect, the surroundings were a bit skanky

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cathy P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, fortin frederic

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