Mercure Strasbourg Centre Gare Hotel 4 stars

TripAdvisor rating 3.5/5 483 reviews
Mercure Strasbourg Centre Gare Hotel
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Hotel extras

  • Opposite the TGV train station, positioned in front of the tram and bus stops

  • Our Mercure hotel welcomes you to the European capital

  • 2 minutes from the picturesque Petite France district

  • The Notre Dame Cathedral and Galeries Lafayette nearby

  • The European Parliament and convention center easily accessible from the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • STRASBOURGPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • PorterPaying
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 2 meeting room(s)

Hotel location

Mercure Strasbourg Centre Gare Hotel

14-15 Place de la gare
67000
strasbourg
france

Tel: +33388157815

Fax: (+33)3/88157816

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS :   2 GARE CENTRALE

  • TRAM :   A GARE CENTRALE

  • TRAM. :   C GARE CENTRALE

  • By plane

    STRASBOURG At 15km / 9.38 miles - Shuttle paying

  • By helicopter

    POLYGONE At 8km / 5 miles

  • By car

    CENTRE VILLE At 2km / 1.25 miles

  • By car

    PLACE DES HALLES At 0.8km / 0.5 miles

  • By car

    PORTE BLANCHE At 2km / 1.24 miles

  • By train

    GARE-GARE TGV 2007 At 0.1km / 0.06 miles

  • By train

    STRASBOURG At 0.5km / 0.31 miles

GPS :48.584997, 7.736245

Our accommodations

From our spacious rooms, choose a double or room with twin beds to suit your needs. Enjoy added comfort and more services with our Privilege Room.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

LE M BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 70

  • Maximum capacity: 30 people

Find out more

Our guest reviews for
Mercure Strasbourg Centre Gare Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,156 reviews

tripadvisor

TripAdvisor Rating 3.5/5

483 reviews

Meets my expectations

Customer review rating 4.2/5

Y. D. L. Q. Couples - 28/09/2019 AccorHotels review

Traveling with 2 pieces of luggage each, we needed a room spacious enough. It was. We also wanted to be near the railroad station, as is the case for your hotel. Beyond this, the hotel offers a pleasant environment and a friendly reception desk.

Dear De La Q. Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Back again

Customer review rating 4.2/5

Aa Business - 27/09/2019 AccorHotels review

As usual, really friendly and competent staff. Please keep the smoking room option - that, and your excellent staff, is the main reason for me staying in this hotel, which otherwise would not be my first choice, considering the location, the price and the "antiquated" style of the accomodation.

Dear Andrea A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Tossi Business - 15/09/2019 AccorHotels review

Ver good hotel. I am satisfied with hospitality of staffs and room cleanliness. However the only one thing to ask is that front door lock-out time should be more late. 17 or 18hr is too early. It was a little bit annoying to ask opening the door each time through inter-phone..

Dear Toshiyoshi K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the front door locked it is for the security of our guests and staff because of the "vigipirat plan" wich is the most important for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very nice

Customer review rating 4.2/5

Damien Couples - 03/09/2019 AccorHotels review

Great location, specially if you are coming by train. The facade is currently in renovation, but it did not bother us at all, we had a nice room with a view on the cathedral ;)

Dear Damien G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

average

Customer review rating 4.2/5

E. Business - 03/09/2019 AccorHotels review

there is a need to improve the attitude of the males staff. was treated rudely twice. once during breakfast when it was crowded and i was alone so i was asked to sit at the bar for breafast where the staff place their unused item. secondly was when i sent my clothing for laundry.

Dear Esther Siqi E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.2/5

L. P. F. Couples - 02/09/2019 AccorHotels review

Good location!

Dear Poh F. L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 4.2/5

Deane Couples - 23/07/2019 AccorHotels review

Opposite the train station and about 20 min walk into Strasbourg centre. Staff were friendly and helpful. Entry was confusing as the doors did not open automatically. There is no sign to direct you to push a button on the left wall and when you do it only speaks to you in French. Better signage would be helpful. Breakfast was good each morning. Housekeeping a little hit and miss. No towels one day and no mini milks left any day. Room was comfortable. Would stay again.

Dear Deane O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Anonymous Business - 20/07/2019 AccorHotels review

Decent hotel, a mix of modern and old fashion styles. Overall stay was pleasant, though rooms might use some refurbishment.

Dear Tanja B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

As usual, very pleasant stay!

Customer review rating 4.2/5

Rene Solo - 29/06/2019 AccorHotels review

Good service, breakfast and clean room!

Dear Rene C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Visit

Customer review rating 4.2/5

Jack T. Solo - 19/06/2019 AccorHotels review

Excellent location in front of the railway station and very close to downtown

Dear Jacques Dominique C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Anonymous Couples - 03/06/2019 AccorHotels review

Pleasant, satisfactory.

Dear Carol A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasant stay

Customer review rating 4.2/5

Debbie Families - 02/06/2019 AccorHotels review

It was all fine. The room was clean, the staff were friendly and the amenities were nice.

Dear Deborah P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good value for money,room excellent except it was too hot with inadequate ventilation available.

Customer review rating 4.2/5

Alan Couples - 13/05/2019 AccorHotels review

See above.

Dear Alan R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Underwhelming

Customer review rating 4.2/5

Anonymous Business - 12/05/2019 AccorHotels review

Very basic, decor was poor, bathroom layout poor, bedding not clear.

Dear Beverley P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. And for apologies, you'll find 2000 extra points on your Leclub Card. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good staff service but hotel does need to be renovated, soon

Customer review rating 4.2/5

Anonymous Business - 15/02/2019 AccorHotels review

Experience was overall ok, staff service compensate for low quality hotel environment not up the status of Mercure

Dear Enrico S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very nice staff, rooms would need a little modernisation

Customer review rating 4.2/5

G. Business - 24/01/2019 AccorHotels review

It is always nice to come to your hotel but with the time I think you should do something about the rooms, especially the bath room (shower etc.) taking into account the price you pay especially during Plenary Sessions. A refrigerator would be welcome.

Dear Verena G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.2/5

A Business - 20/01/2019 AccorHotels review

Very good, as usual

Dear Andrea A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Convenient and comfortable

Customer review rating 4.2/5

Colin Couples - 18/01/2019 AccorHotels review

Hotel is close to the station and comfortable. Quiet room and good night's sleep breakfast good.

Dear Colin S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Warm and friendly staff

Customer review rating 4.2/5

Simon S. Couples - 07/01/2019 AccorHotels review

Staff made the difference. Keep it up!

Dear Simon S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Lee L. Families - 19/12/2018 AccorHotels review

We were greeted warmly upon arrival and was communicated that one of the rooms out of 2 were ready. We were also told that our rooms would be side by side, however, it appeared that when we came back some hours later for the second room, it was not given side by side. Apart from this statement which was not clear, the staff was friendly and helpful in other ways. On Sunday, we notice the front doors will not open. This is a good safety practice and I applaud this for safeguarding the guests. This is much appreciated. On Monday morning, we needed to go for the train quite early and we were at the lobby before 6 am. We think it is great to see at least one staff who could attend to us.

Dear Irine lee L. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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