Hotel - ibis Sydney World Square
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Sydney World Square Hotel

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3.5/5 1,939 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SYDNEY KINGSFORD SMITH
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Tastefully appointed and recently updated, guest rooms at ibis Sydney World Square provide everything needed for a comfortable stay. Each of the hotel's 166 guest rooms features contemporary décor and stylish design, with the new ibis SweetBed, new bedding and new towels. Guests staying at this impressive Sydney hotel can enjoy a great range of amenities, including high-speed broadband access, a flat-screen LCD TV with in-house movies, air-conditioning, a mini fridge, and a modern ensuite with hairdryer.

  • 166 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 60 family rooms
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • WiFi in your room
    • Direct dial telephone
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 5,210 reviews

Our guest reviews for ibis Sydney World Square

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,939 reviews
AccorHotels certified review
Harry E. Families - 20/04/2018
« Was good except one of the 2 lifts was not working the entire stay meaning long waits or walking 14 floors up or down »

When we arrived the both lifts were not working and we had to carry our bags up 14 flights of stairs. for the rest of the stay only 1 lift was working and we often waited 5 to 10 minutes to get back up to our room. As I do work in the building services industry it seemed very strange that 1 lift could be out of action for so long. Other than that the rest of the stay in the hotel was good. Gabriella was great to deal with as usual.

AccorHotels certified review
Kim T. Couples - 19/04/2018
« Welcoming, clean & Fresh »

Our experience was cut short and we did check out on sat evening. Our home is situated in area impacted by the recent bushfires and we had to get back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim T., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

AccorHotels certified review
Panit A. Friends - 19/04/2018
« Everything was great except the renovation noise. »

The location is very good. When I first got at the hotel around 12pm of the 16th April 2018, our check-in staff was very nice and helpful. We got the room 1609. At first this room has air conditioner problem. I reported to staff the problem was fix. We got back to the hotel around 2pm on that day. There was a drilling and knocking sound of renovation, but we still fine about it because it a day time. We decided to go for walk around the town. We came back at late night around 9pm. We had a really good sleep until in an early morning of 17th April 2018. I think it was around 7.30am, the renovation team had arrived but they didn't drill yet. They were making some kind of cutting, hammering, and dropping things. I was so mad, it an early morning. I called to reception 2 times around 8am, but no one answer. I tried to call by press "Manager" Button on the phone, same thing no one answer the call. We have tolerated until 9am, they started to drill and knock. We pack and leave around 10am to Sofitel Darling Harbour. I have already complaint about this situation at the reception, that I had called and no one answered. The lady at the reception said she was sorry and no one would answer because it too early. I understand that renovation process need to be going, but it should be start around 10am when most guests has check out. That is all about my experience this time. I hope it could help for a better service at your hotel. I'm looking forward to stay with you again with a good experience. Panit A.

AccorHotels certified review
I Couples - 19/04/2018
« Awesome »

Location is great. Staff were amazing. Clean room. Overall good accommodation in a budget friendly hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yolanda Irene Sevilla S., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan Front Office Manager Ibis Sydney World Square

AccorHotels certified review
Tion R. S. Couples - 18/04/2018
« Amazing »

Warm greetings and very comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tion Rangga S., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

AccorHotels certified review
Anonymous Business - 18/04/2018
« exceeded customer expectations »

courteous and quiet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael T., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

AccorHotels certified review
Marie C. Business - 18/04/2018
« The room was comfortable »

It was inconvenient not to be able to plug my lap top power cord into the power point near the desk I had to use the one near the bed. The one near the desk/table was too close to the table and my power cord couldn't be inserted into the power point.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie C., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

AccorHotels certified review
Graham Couples - 18/04/2018
« Good »

An enjoyable stay. Good location. Disappointed restaurant not open weekend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham T., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

TripAdvisor review
Mike S Couples - 18/04/2018
« Lost Property Issue Unresolved »

You get what you pay for at an Ibis. It's relatively cheap, but basic for a bed only stay over. Staff were OK, but don't go the extra mile you'd get in more up-market hotels. We left a hand mirror behind in the bathroom, phone up later to ask them to locate and hold. It has miraculously disappeared ! Not to be found. Very disappointing indeed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Skinner, Thank you for taking the time to tell us about your experience at the ibis Sydney World Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am following up with housekeeping in regards to your mirror. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Rob Solo - 17/04/2018
« Good value »

Satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert D., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

AccorHotels certified review
Ken E. Solo - 17/04/2018
« A disastrous Experience. »

The worst experience I have had anywhere in the world. I arrived at the breakfast room after being previously advised not to arrive too early. I arrived at 9.46 and was told that the kitchen was closed. After stating that my booking said 10.00 the waitress ungraciously plonked some eggs etc on the counter. After finishing my abbreviated 'breakfast' I then asked for some toast only to be told that it had all been put away. On my way up to my room, the lifts didn't work. I walked up the 12 fllors to find that the door to the vestibule was locked I heard noises on 14 floor and walked up to find an elderly lady with her large travel suitcase about to attempt a descent. I carried her bag down for her. There was confusion as new arrivals wanted to go and departing guests were stranded. By this time the poor receptionist, under great pressure, managed to get the cleaners to unlock the doors . I then had to walk up 12 more flights of stairs to pack and descend the stairs. I climbed 416 stairs up and 416 down carrying luggage. At 74 yrs of age and recovering from a broken back, neck knee, sternum and ribs this was a most uncomfortable experience. on a lesser issue I was given a free 'wecome' (thanks) but the receptionist opened it before I could say to keep the lid on as I did not want another beer at this stage and was looking forward to savouring it later. Thus I didn't drink it (waste). As you can imagine I will not return, and will recommend my friends and colleagues do the same!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken E., Thank you for taking the time to tell us about your experience at the ibis Sydney World Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Lochlan Solo - 17/04/2018
« Comfortable »

It was the best hotel that I have stayed in and I'm so telling all my friends and family about ibis hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lochlan H., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

AccorHotels certified review
Gayle Families - 17/04/2018
« The room and amenities were good however the customer service and breakfast experience was below what I expected. »

My experience was that the facilities were fine but the breakfast and customer service were below expectations. On arrival the front desk attendant had very poor eye contact so was not at all welcoming and it was not busy at the time. We attended for breakfast at 9:30am which I understand is late but the choice was very limited- very few vegetarian options but I am not sure if this was because these had run out. Would expect mushrooms and tomatoes at a minimum given the current preferences of today's customers. The lifts stopped working at some point in the morning and we had to discover this for ourselves by pushing buttons, waiting and then going back to ask the breakfast attendant. She told us the lifts weren't working and I don't understand why she wasn't asked to advise everyone at breakfast. Also I don't understand why no effort was made to alert us to this fact by calling our room or at least putting signs on the lifts immediately. I am assuming the lifts being out was beyond your control but advising patrons was not. When checking out I asked why weren't people told the lifts were out and I was asked "what people". When I told the reception attendant "well me for example" she told me they had only been out for about 15 minutes and someone was just going up to put a sign on the lifts. This was clearly a lie as we finished breakfast at 10am and checked out at 11am meaning the lifts had been out for at least an hour and there were no signs. As my daughter and I are able bodied and had light luggage walking up 5 flights and down 7 was not too much of an issue but I hope those with heavy luggage etc. were offered assistance but we were not. Also, when we went to breakfast we were told someone else had used our room number which made me feel uncomfortable. The attendant was gracious and didn't stop us from dining which was admirable but perhaps some better system needs to be employed so legitimate paid up customers aren't made to feel awkward.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gayle N., Thank you for taking the time to review your experience at the ibis Sydney World Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have left a message for you on your mobile and will be available to speak to you at a time that is suitable to yourself if you wish. At Ibis, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like for you to give us the opportunity to demonstrate our high quality standards; kindly accept a complementary nights accommodation including breakfast for 2 people. You will be able to redeem at a future stay with us within the next 6 months, subject to availability. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Please contact me directly and I will make your reservation for you. Warm Regards, Michelle Taylor General Manager

AccorHotels certified review
Nicole W. Solo - 17/04/2018
« Pity about the lift »

I enjoyed my time staff was lovely although lifts not working came to be a major inconvenience especially with luggage

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole W., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The heat from bushfires in Sydney South had impacted TransGrid’s high voltage lines feeding into Ausgrid’s network, causing voltage dips across the network. This caused short interruptions to power supply due to voltage dips. A number of hotel lifts and elevators stopped working in the city area Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

AccorHotels certified review
Janelle Couples - 17/04/2018
« Picked by location for a quick trip »

Stayed at this hotel a number of time now, location is good & often has cheaper rates for members. However this time I was pleased I wasn't going to be spending much time in the room. The room, was near the elevator clean but shabby, the ironing board was up against a wall & there was a open chocolate wrap sitting on the coffee mugs & the water pressure in the shower was really ordinary! Early check in was made available, the reception team were friendly but this is a hotel that never gives an upgrade - I'm glad we didn't pay full price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janelle A., Thank you for taking the time to tell us about your experience at the ibis Sydney World Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am happy to advise you that our refurb started on Monday. Please let me know next time you are staying and I will allocate a new room for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Taylor

AccorHotels certified review
Sakon Families - 17/04/2018
« Great location »

Good location, staff leave too early for cleaning. Said will be no cleaning after 1pm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sakon M., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

AccorHotels certified review
David P. Families - 16/04/2018
« Good Stay Two Nights »

The hotel is basic, but good value for money. Great location and good to see lift number two has been fixed. Welcome drink was good and it would be nice if you got one for your second guest too. Accor Plus also allowed me to get a late check out (an extra three hours) which really came in handy and it was the first time in many stays that I required it. I think I actually spoke with the Manager that organised this. (desc blonde lady, very nice and polite)

Our hotel has responded to the review
Our hotel has responded to the review

Dear David P., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

AccorHotels certified review
Anthony Friends - 16/04/2018
« 15th Floor: no lift »

On Sunday morning 15 April, neither lift was operating. More than an hour after the lifts broke down the staff of the hotel had still not been to each floor to leave open the fire escape door so that those who wished to leave the hotel could return to their rooms. The lifts were stationary on floor 17 and, by their own admission, no staff member had climbed the stairs to see whether they could be restarted. As you may imagine the result was chaotic. Please don't send me an apology.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony O., Thank you for taking the time to tell us about your experience at the ibis Sydney World Square. The heat from bushfires in Sydney South had impacted TransGrid’s high voltage lines feeding into Ausgrid’s network, causing voltage dips across the network. This caused short interruptions to power supply due to voltage dips. A number of hotel lifts and elevators stopped working in the city area. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Taylor General Manager

AccorHotels certified review
Anonymous Solo - 16/04/2018
« Not good »

Need to improve/repair hotel infrastructure especially elevator and room key system which won’t work well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thanapol P., Thank you for taking the time to tell us about your experience at the ibis Sydney World Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The heat from bushfires in Sydney South had impacted TransGrid’s high voltage lines feeding into Ausgrid’s network, causing voltage dips across the network. This caused short interruptions to power supply due to voltage dips. A number of hotel lifts and elevators stopped working in the city area We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Taylor

AccorHotels certified review
Jam Couples - 15/04/2018
« Overall stay is great. »

We spent 2 days and the room is nice and the location is very convenient. Nana who was there when we checked in, was very friendly and accommodating to us. However when we checked out the lady named Suvrita I remember was not very accommodating/helpful and didn’t even greet us good bye after we paid our bills. She just gave back my card and did not say anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamaika D., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will meet with Survita, I am very sorry for her service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

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