Hotel - Mercure São Paulo JK
Mercure Hotel Mercure Hotel

Mercure São Paulo JK

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3.5/5 441 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
  • Private indoor parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-24:00
    • Opening hours : Week-end 07:00-24:00

Business services

  • 3 meeting room(s)
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Hotel location

Our rooms

There is only one word to describe the comfortable and spacious apartments at Mercure São Paulo Funchal - charming. They are all equipped with air conditioning, kitchen, minibar, LCD TV, safe, desk and Internet access.We have non-smoking apartments, room service, laundry service and valet parking.

  • 79 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Crib on request
    • Computer
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,004 reviews

Our guest reviews for Mercure São Paulo JK

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 441 reviews
AccorHotels certified review
Felipe F. Business - 10/01/2018
« Good but no amazing »

The last time i went to Mercure, they used to have an oven and an ironing board at the rooms. This time for some reason they took off both, and when i asked about the ironing board and machine, they gave me at the reception. They didnt even took it to my apartament, i had to carry them to my apartment. The room was as clean as always, thats a good thing.

AccorHotels certified review
Vanesa Business - 05/12/2017
« good »

I had a problem with the shower and it took the receptionist 30 min to send me someone, I lost a very important meeting for that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caterina Anzorena, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo JK. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henrique Pena General Manager Mercure São Paulo JK

AccorHotels certified review
João L. Business - 04/12/2017
« João L. »

Very nice experience, excellent customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Joao Leite, bom dia. Apreciamos imensamente seus comentários referentes á sua hospedagem no Mercure São Paulo JK . Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Aproveito para convida-lo a compartilhar sua experiência com outros hospedes, em nossa página no Tripadvisor. Segue abaixo link direto. https://www.tripadvisor.com/Hotel_Review-g303631-d300820-Reviews-Mercure_Sao_Paulo_JK-Sao_Paulo_State_of_Sao_Paulo.html. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br

AccorHotels certified review
Rogerio D. S. Couples - 28/11/2017
« Vera good ambient »

It was the first time that I stayed in this hotel. I was very satisfied with the service provided.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Rogerio, boa tarde. Agradecemos por nos contar sobre sua experiência no Mercure São Paulo JK. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br

AccorHotels certified review
Miria R. Solo - 09/11/2017
« Medium »

The service is good, but I had problems to sleep due to the noise from the street and some construction near by, that went along until very late in the night.

AccorHotels certified review
Otavio Business - 05/10/2017
« Very comfortable accommodation »

Hotel is amazing, they attended my request to stay in a high floor. Room were recently refurbished. Check-in and check-out even faster than I could imagine. After making online arrangements, just show my ID and sign a paper. Just perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Otavio, boa tarde. Apreciamos imensamente seus comentários referentes á sua hospedagem no Mercure São Paulo JK . Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Aproveito para convida-lo a compartilhar sua experiência com outros hospedes, em nossa página no Tripadvisor. Segue abaixo link direto. https://www.tripadvisor.com/Hotel_Review-g303631-d300820-Reviews-Mercure_Sao_Paulo_JK-Sao_Paulo_State_of_Sao_Paulo.html. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br

AccorHotels certified review
Fernanda Solo - 04/10/2017
« Always a great choice »

Comfortable and clean rooms, great staff and location. Definitely one of my favorite hotels in SP.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Fernanda, boa tarde. Apreciamos imensamente seus comentários referentes á sua hospedagem no Mercure São Paulo JK . Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Aproveito para convida-la a compartilhar sua experiência com outros hospedes, em nossa página no Tripadvisor. Segue abaixo link direto. https://www.tripadvisor.com/Hotel_Review-g303631-d300820-Reviews-Mercure_Sao_Paulo_JK-Sao_Paulo_State_of_Sao_Paulo.html. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-la em breve. Atenciosamente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br

AccorHotels certified review
Facundo M. Business - 28/09/2017
« A good overall experience that can easily be improved. »

Good points: - Hotel is very well located. - Personnel was friendly and professional - Room service was quick and the Menu was suitable enough. - Mini Bar and bathroom amenities are very good. - Breakfast is very good - Room is well decorated and very confortable. Things to improve: - TV is not Smart and very old. Lack of quality or HD channels. - The solution to turn the TV from the living to the bedroom was causing the antenna to fail. - The channel's offer is awful. With no SAP option for non-Portuguese speaking guests. - No Iron nor Table in the rooms, makes difficult for business guests to prepare for work or business trips.

AccorHotels certified review
Ramila Families - 11/09/2017
« Adoramos! »

Adoramos!

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Ramila, boa tarde. Apreciamos imensamente seus comentários referentes á sua hospedagem no Mercure São Paulo JK . Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Aproveito para convida-la a compartilhar sua experiência com outros hospedes, em nossa página no Tripadvisor. Segue abaixo link direto. https://www.tripadvisor.com/Hotel_Review-g303631-d300820-Reviews-Mercure_Sao_Paulo_JK-Sao_Paulo_State_of_Sao_Paulo.html. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-la em breve. Atenciosamente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br

AccorHotels certified review
Hector C. Business - 20/08/2017
« First Time was satisfying »

Positive: great location, excellent front desk service Negative: smellly bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Henrique Pena General Manager Mercure São Paulo JK

AccorHotels certified review
Anonymous Business - 19/08/2017
« Disappointing experience »

I was disappointed with the hotel and will not return for a future stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brandon K., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo JK. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henrique Pena General Manager Mercure São Paulo JK

AccorHotels certified review
Daniel Business - 19/08/2017
« Cozy »

Very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Daniel, boa tarde. Apreciamos imensamente seus comentários referentes á sua hospedagem no Mercure São Paulo JK . Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Aproveito para convida-lo a compartilhar sua experiência com outros hospedes, em nossa página no Tripadvisor. Segue abaixo link direto. https://www.tripadvisor.com/Hotel_Review-g303631-d300820-Reviews-Mercure_Sao_Paulo_JK-Sao_Paulo_State_of_Sao_Paulo.html. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br

AccorHotels certified review
Felipe Business - 04/08/2017
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. felipe, boa tarde. Agradecemos por nos contar sobre sua experiência no Mercure São Paulo JK. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br

AccorHotels certified review
Anonymous Business - 04/08/2017
« Good installations, neighborhood a little noisy. »

Staff very helpful, good installations, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Wilson, boa tarde. Agradecemos por nos contar sobre sua experiência no Mercure São Paulo JK. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br

AccorHotels certified review
Sim Friends - 27/07/2017
« Sympatic hotel »

Personnel in the restaurant don't speak English, so impossible to ask them someting in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo JK Hotel. I am sorry that your experience did not so good; please allow me to express my sincerest apologies. I am increase your comment for our time. Sincerely, Henrique Pena

AccorHotels certified review
Ro… Business - 16/07/2017
« room without electricity and wifi »

The first room that I had assigned went out two times of electricity. I had to change of room and the other one had a stranger aroma. The internet connection was very very bad, the Thursday the internet was not even working and my entire stay the connection was very slow. In addition, during breakfast all days the toaster needed to be fixed because it was not working properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rocio R., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo JK. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henrique Pena General Manager

AccorHotels certified review
Anonymous Business - 11/07/2017
« Otima »

Tranquila e confortavel

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Adriana, boa tarde. Apreciamos imensamente seus comentários referentes á sua hospedagem no Mercure São Paulo JK . Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Aproveito para convida-la a compartilhar sua experiência com outros hospedes, em nossa página no Tripadvisor. Segue abaixo link direto. https://www.tripadvisor.com/Hotel_Review-g303631-d300820-Reviews-Mercure_Sao_Paulo_JK-Sao_Paulo_State_of_Sao_Paulo.html. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-la em breve. Atenciosamente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br

AccorHotels certified review
Anonymous Solo - 10/07/2017
« Terrible »

First, the elevator was broken making us wait too long. Second, at 08:30 AM began a reform on an apartament close. It was impossible to sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Bruno, boa tarde. Agradecemos ter-nos dedicado o seu tempo para nos contar sobre sua experiência no Mercure São Paulo JK. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Agradecemos que tenha nos contado sobre sua estada e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Cordialmente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br

AccorHotels certified review
Daniel Business - 09/07/2017
« Amazing »

Had a great time, everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Daniel, boa tarde. Apreciamos imensamente seus comentários referentes á sua hospedagem no Mercure São Paulo JK . Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Aproveito para convida-lo a compartilhar sua experiência com outros hospedes, em nossa página no Tripadvisor. Segue abaixo link direto. https://www.tripadvisor.com/Hotel_Review-g303631-d300820-Reviews-Mercure_Sao_Paulo_JK-Sao_Paulo_State_of_Sao_Paulo.html. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br

AccorHotels certified review
Anonymous Business - 19/06/2017
« Not pleased! »

Services like wifi or electricity in the room failed. It took close to 18 hours to fix the wifi. Rooms were not comfortable. Breakfast was poor and service and attention to the client was even poorer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Ana Monforte W., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo JK Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately the restaurant and the swimming pool were closed for a few weeks, but the renovation ended up. Thank you again for sharing your experience. Sincerely, Henrique Pena Mercure SP JK

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