Hotel - Mercure São Paulo JK Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo JK Hotel

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3.5/5 451 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
  • Private indoor parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Laundry facilities

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week Serviço 24 horas
    • Opening hours : Week-end Serviço 24 horas

Business services

  • 3 meeting room(s)
See all services

Hotel location

Our rooms

The spacious and comfortable apartments of the Mercure São Paulo JK hotel are simply charming. The apartments are 100% non-smoking and are all equipped with an LCD TV, safe, air conditioning and WIFI.We offer 24-hour room service, laundry services and valet parking.

  • 79 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Crib on request
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,268 reviews

Our guest reviews for Mercure São Paulo JK Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 451 reviews
AccorHotels certified review
Justine Business - 13/04/2018
« Pleasant stay in a convenient location for my work trip »

The room was nice and comfortable. The staff on the reception desk were friendly and helpful. The breakfast was nice and had lots of choice. Room service was quick and on time. The wake up calls were on time and reliable. The hotel was close to some nice eateries. The room lacked only a few things, such as an iron and ironing board. Perhaps these could be store in the bathroom as there was a cavity behind the door, or in the bedroom cupboards. The hotel had some electrical issues when I was trying to charge my iphone (including the hotel's phone system going down for a few hours, lights flickering on/off, lift jolting to a stop), and it resulted in my iphone dying which I was most unhappy about. I assume there was an electrical surge of some sort. The food I ate (other than breakfast) wasn't that great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justine, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Henrique Pena General Manager Mercure SP JK

AccorHotels certified review
Alexandre A. Business - 05/04/2018
« Comfortable »

It was a good experience, I loved the room layout and the breakfast. I had some problems with the internet wifi which has affected my work. The internet was extremely slow and going down a lot of times.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Alexandre, bom dia. Agradecemos por nos contar sobre sua experiência no Mercure São Paulo JK. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br

AccorHotels certified review
David F. Business - 26/03/2018
« An excellent experience »

The staff was polite and helpful, the rooms were clean and well appointed, and the breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Henrique Pena General Manager Mercure São Paulo JK

AccorHotels certified review
Anonymous Business - 26/03/2018

good experience, fiendly staff, received upgrade

Our hotel has responded to the review
Our hotel has responded to the review

Dear R., Good Morning, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Henrique Pena General Manager Mercure SP JK

AccorHotels certified review
Carlo B. Business - 26/03/2018
« Complaint Service/Bill and No Given Solution »

I stay at the Mercure hotel from Sunday 18th till today; and I´m very unsatisfied about the service of the restaurant and the hotel. I have dinner 3 times in the restaurant of the hotel, and I found a very bad services. On Sunday 19th I have to look for the waiter since no body was on the restaurant, on Monday 20th the waiters were talking about soccer in the bar and does not pay attention to the clients, I have to wait 40 minutes for a plate of spaghetti and when I finish I call them (waiters) several times but as they were in their interesting chat, nobody comes to the table to give me the bill, so I left the restaurant with no sign the bill. On Tuesday 21th same situation, waiters were talking in the bar very bad service and the waiter ask me to sign two bills, Monday and Tuesday. Today the receptionist give me the final bill when I check-out, it comes with 2 dinners with effective date 20th of March and 3 Room Services which I never order since I went to the restaurant. I´m very disappointment about this hotel, since you change the concepts and effective dates of the service without my authorization, and when I ask to the receptionist to fix it, she told me that was not possible because if she do it all the services will be set with effective date as today. I kindly as you an explanation about this situation in order to escalate the issue in my office and does not have any problems with my expenses. I sent an email to the manager but I did not get a reply.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlo Arciniegas B., Dear Mr. B., I am sorry that your experience did not meet your expectations. We had received your reclamation about the service of the restaurant, how the waiter was service and posting the bill charge. On Friday, we was checking how it would be possible to correct your bill. Today our assistant administrative got to do the posting the bill charge. You will receive by email. I would like to inform that our general manager had talked with owner’s restaurant about the bad services of the waiters. We do not allowed these attitudes in our hotel. We would like to invite to return to Mercure São Paulo JK. We are sending to you a rate courtesy by email. I take this opportunity to inform that our manager did not receive your email for this reason he did not get a reply. Please allow me to express my sincerest apologies. Sincerely yours, Deputy Manager

AccorHotels certified review
Elizabeth Families - 17/03/2018
« Very good location, very good hospitality »

I was very pleased with my overall experience.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Elizabeth, boa tarde. Apreciamos imensamente seus comentários referentes á sua hospedagem no Mercure São Paulo JK . Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Aproveito para convida-la a compartilhar sua experiência com outros hospedes, em nossa página no Tripadvisor. Segue abaixo link direto. https://www.tripadvisor.com/Hotel_Review-g303631-d300820-Reviews-Mercure_Sao_Paulo_JK-Sao_Paulo_State_of_Sao_Paulo.html. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-la em breve. Atenciosamente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br Curta nossas paginas no Facebook e Instagram!

AccorHotels certified review
Anonymous Business - 13/03/2018
« Global Head of HR »

Hotel was nice, drinks and food were nice. Only thing that could have improved my stay was a clothing iron. I had to keep checking with the front desk each morning to try and borrow an iron. Maybe buy more irons or make them available in guest rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Drew Joseph Paulson, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo JK Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Henrique Pena General Manager Mercure SP JK

AccorHotels certified review
Anonymous Families - 12/03/2018

Aprendi a valorizar as coisas

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Jose, boa tarde. Agradecemos por nos contar sobre sua experiência no Mercure São Paulo JK. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br

AccorHotels certified review
Facundo Business - 28/02/2018
« Good balance (price/quality) »

I'm staying regularly at the Mercure JK (once per month). I keep answering this survey hoping that one day you'll hear my pray and update your TVs systems... It's really very poor (TV and Cable channels available). Basically everything is in Portuguese y the image is analogue!

AccorHotels certified review
Anonymous Business - 22/02/2018
« Very nice staff! »

Short stay but very nice and helpfull staff. made me feel really confortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Henrique Pena General Manager Mercure SP JK

AccorHotels certified review
Luiz Business - 06/02/2018
« normal »

normal

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Luiz Coelho, Agradeço por dispor do seu tempo nos dando o feedback, sobre a sua estada em nosso hotel. É satisfatório obter a opinião dos nossos hóspedes para melhorarmos ainda mais o nosso atendimento. Já alertei a responsável pela restaurante para manterem a equipe mais atenta. Esperamos ter a oportunidade de recebê-lo novamente. Atenciosamente, Henrique Pena

AccorHotels certified review
Anonymous Business - 05/02/2018
« a comfortable and conviently located hotel »

I enjoyed the service and was please with the hotel. The front desk staff was very helpful and provided good service. It waould be nice to have both eleveator working, as to eliminate the wait time for the guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chau Thanh Nguyen, We appreciate your comments regarding your stay at the Mercure Sao Paulo JK. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Henrique Pena General Manager

AccorHotels certified review
Fabricio Business - 02/02/2018
« good location - poor service - room not cousy »

last time stayed at Estamplaza and now you but I like more the other hotel...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabricio A., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo JK. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henrique Pena General Manager Mercure SP JK

AccorHotels certified review
S. Business - 23/01/2018
« Convenient, great location, free upgrade! »

Good experience overall, it definitely was a great choice reserving through Accorhotels app.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Henrique Pena General Manager

AccorHotels certified review
Valdir T. J. Business - 15/01/2018
« PRIVILEGE! »

Excelente! Surpreendentemente positiva, superando as expectativas; como sempre!

Our hotel has responded to the review
Our hotel has responded to the review

Boa tarde! Sr. Valdir, A equipe do Mercure São Paulo JK agradece por sua hospedagem e por ter nos dado um feedback. É importante ter o feedback dos nossos clientes para melhorarmos os detalhes do atendimento da equipe. Espero ter futuramente a oportunidade de recebê-lo em nosso hotel. Atenciosamente, Henrique Pena Mercure SP JK

AccorHotels certified review
Felipe F. Business - 10/01/2018
« Good but no amazing »

The last time i went to Mercure, they used to have an oven and an ironing board at the rooms. This time for some reason they took off both, and when i asked about the ironing board and machine, they gave me at the reception. They didnt even took it to my apartament, i had to carry them to my apartment. The room was as clean as always, thats a good thing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Felipe Farah, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo JK. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Henrique Pena Mercure São Paulo JK

AccorHotels certified review
Vanesa Business - 05/12/2017
« good »

I had a problem with the shower and it took the receptionist 30 min to send me someone, I lost a very important meeting for that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caterina Anzorena, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo JK. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henrique Pena General Manager Mercure São Paulo JK

AccorHotels certified review
João L. Business - 04/12/2017
« João L. »

Very nice experience, excellent customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Joao Leite, bom dia. Apreciamos imensamente seus comentários referentes á sua hospedagem no Mercure São Paulo JK . Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Aproveito para convida-lo a compartilhar sua experiência com outros hospedes, em nossa página no Tripadvisor. Segue abaixo link direto. https://www.tripadvisor.com/Hotel_Review-g303631-d300820-Reviews-Mercure_Sao_Paulo_JK-Sao_Paulo_State_of_Sao_Paulo.html. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br

AccorHotels certified review
Rogerio D. S. Couples - 28/11/2017
« Vera good ambient »

It was the first time that I stayed in this hotel. I was very satisfied with the service provided.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Rogerio, boa tarde. Agradecemos por nos contar sobre sua experiência no Mercure São Paulo JK. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Henrique Pena Gerente Geral Mercure São Paulo JK www.mercure.com.br

AccorHotels certified review
Miria R. Solo - 09/11/2017
« Medium »

The service is good, but I had problems to sleep due to the noise from the street and some construction near by, that went along until very late in the night.

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