Hotel - Mercure São Paulo JK Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo JK Hotel

3.5/5 481 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in the communal areas
  • Parking
    • Private indoor parking
    • Valet parking
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundry facilities

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week Serviço 24 horas
    • Opening hours : Week-end Serviço 24 horas

Business services

  • 3 meeting room(s)
See all services

Our rooms

The spacious and comfortable apartments of the Mercure São Paulo JK hotel are simply charming. The apartments are 100% non-smoking and are all equipped with an LCD TV, safe, air conditioning and WIFI.We offer 24-hour room service, laundry services and valet parking.

  • 76 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 3,966 reviews

Our guest reviews for Mercure São Paulo JK Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 481 reviews
Fabiana Business - 13/12/2018 AccorHotels certified review
« not good »

I had an embarrassing situation while having breakfast. The waiter came to me and asked what was my room number. After I said he check his list, stopped in front of me and said: your room number is not in the list and stayed looking at me. I said: well, then you have a problem, go and check with reception. He went there , called them and came back saying: everything is OK, the list was not updated, although I had arrived the night before. Then I said: of course this is OK, do you think I am not a guest??! Then another guest came and he asked the same question and her room number was also not in the list. At least he did not tell her the same thing and decided to check. Mistakes can happen and his list was not updated, but this is not a guest problem. He stopped looking at me expecting what? Me to go there and check with reception??? I felt really upset, I have used this hotel for many times. Another point for improvement is the food. The scrambled eggs is made with milk. So lactose intolerant people cannot eat, like me.

Vougar Business - 27/11/2018 AccorHotels certified review
« IT IS OK »

IT WAS FAIRLY GOOD IT IS AND OLD BUILDING, OLD AND BUSY ELEVATOR BUT OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Romulo Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Erik c Tover General Manager

César B. Business - 19/11/2018 AccorHotels certified review
« great experience. bed room is two smal for the size of bed »

great food. great attention. all clean, except the restaurant which is not ventilated and gets a little bit stinky.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cesar B., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo JK Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erik c Tover General Manager

Trevor Business - 18/11/2018 AccorHotels certified review
« Average but comfortable »

I had a nice stay. The rooms are simple but I liked the apartment set up. The windows are thin and let in a lot of noise but you never hear noise from other rooms. Breakfast was nice and also didn’t cost much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Erik c Tover General Manager

Erduin Business - 11/11/2018 AccorHotels certified review
« Excelent »

Very good, excellent Attention, I feel very well!

Our hotel has responded to the review
Our hotel has responded to the review

Dear P., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo JK Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erik c Tover General Manager

Thiago R. Couples - 06/11/2018 AccorHotels certified review
« Frustrated »

Terrible. Stayed 18 hours without energy in the hotel. It is unacceptable to a hotel like this to not have a decent generator. Energy not available in room due to weather condition. In the check out asked the reception about it and the answer was: "We are all victims!". Unacceptable! Sorry, Hotel must have a decent generator to provide minimum conditions in the room during any disaster.

Marcos Business - 02/11/2018 AccorHotels certified review
« NO USB connection in the room / Internet very poor »

It was almost impossible to connect internet in the room - very poor connection. There is no USB available in the apartment.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Marcos S., Agradeço seu feedback e aproveito para informá-lo que estamos verificando com nossa área de TI o ocorrido com o roteador para solucionar com urgência este problema. É importante ter o feedback dos nossos clientes para melhorarmos os detalhes do atendimento da equipe. Espero ter futuramente a oportunidade de recebê-lo em nosso hotel para tirarmos esta imagem que ficou desta última hospedagem. Atenciosamente, Erik c Tover General Manager

Maria Friends - 31/10/2018 AccorHotels certified review
« Good. »

The room is very small.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Luciano, agradeço por dispor do seu tempo para nos dar um feedback. A opinião dos nossos clientes é muito valiosa para aprimorarmos o nosso atendimento. Aproveito para convidar a acessar as nossas redes sociais para compartilhar sua experiência com outros clientes, em nossa página no Tripadvisor – link: https://www.tripadvisor.com/Hotel_Review-g303631-d300820-Reviews-Mercure_Sao_Paulo_JK-Sao_Paulo_Stateof_Sao_Paulo.html. Caso queira acompanhe as novidades do nosso hotel em redes sócias: @mercurespjk Em nome de toda a equipe, agradeço a confiança! Erik Tover Gerente Geral

Jairo Business - 17/10/2018 AccorHotels certified review
« nice »

was fine, the best thing is the location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jairo Demian M., We very much appreciate your comments regarding your stay at the Mercure São Paulo JK Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erik c Tover General Manager

Anonymous Business - 14/10/2018 AccorHotels certified review
« Cool and confortable »

:)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erik c Tover General Manager

Steferson Business - 05/10/2018 AccorHotels certified review
« Business Trip »

Satisfatório

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr Steferson Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Erik c Tover General Manager

Stevie K. Business - 01/10/2018 AccorHotels certified review
« I am happy with the services »

The receptionist is helpful and the waiter was polite in the restaurant. Room is clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stevie Ion Man k., We very much appreciate your comments regarding your stay at the Mercure São Paulo JK Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erik c Tover General Manager

Marcelo C. Business - 25/09/2018 AccorHotels certified review

It was good, the service was really nice. The only drawback is that for longer stays the lack of even a microwave at the rooms is important. THat could be an important upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcelo Cesar B., We very much appreciate your comments regarding your stay at the Mercure São Paulo JK Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We also have apartment whit microwave. In your next stay ask for the apartments with kitchen suppliers and facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erik c Tover General Manager

Anonymous Business - 25/09/2018 AccorHotels certified review
« It was good, but not great »

The only thing that I have to point out was the poorly bathroom clean and the noisy flush

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cynara Thank you for taking the time to share your feedback. While I wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will do our best to give you the great hotel experience int the next stay in our hotel. Sincerely, Erik c Tover General Manager

Cassio M. Solo - 24/09/2018 AccorHotels certified review
« Very good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr.Cassio Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Erik c Tover General Manager

Fernando C. Business - 16/09/2018 AccorHotels certified review
« Good stay »

Very good room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Erik c Tover General Manager

Rafael Couples - 10/09/2018 AccorHotels certified review
« Excellent stay at Mercure São Paulo JK »

I stayed at Mercure for 3 nights at the end of my holidays with my wife and we were very satisfied with the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafael Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Erik c Tover General Manager

Leonardo S. Business - 08/09/2018 AccorHotels certified review
« Good hotel, poor Wi-Fi »

I usually stay once a month in that hotel because of the proximity to the company I work for. However, I always complain about the poor WiFi connection, and this time was no different. I stayed at the room# 27, and the WiFi only worked in the living room, and there was no coverage at the bedroom. For my trip next week, I already booked a different hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonardo Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short because of the internet connection. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Erik c Tover General Manager

Keith S. Friends - 05/09/2018 AccorHotels certified review
« Comfortable »

Nice English was spoken everyone very kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith S., We very much appreciate your comments regarding your stay at the Mercure São Paulo JK Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erik c Tover General Manager

Monica Business - 03/09/2018 AccorHotels certified review
« The room was comfortable but the facilities were not like I expected »

I arrived and had clearly said that I was going to arrive early (6am) and they kept me waiting until 9am because they had no room. The room was ok, however the building is ver old and the elevators were too slow and small. The gym is very small and has almost no equipment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monica Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Erik c Tover General Manager

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