Hotel - Pullman São Paulo Ibirapuera
Pullman Hotel Pullman Hotel

Pullman São Paulo Ibirapuera Hotel

4.5/5 1,539 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 18 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

  • 348 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 23 connecting rooms
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • DDI - Direct Dialing In
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Minibar
    • Nespresso experience offered
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 6,366 reviews

Our guest reviews for Pullman São Paulo Ibirapuera

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,539 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Argus C. Business - 30/11/2018 AccorHotels certified review
« Perfect »

It is a pleasure to be with you. Makes me feel home when traveling to sao paulo. One key aspect of your ability to receive is your employee "Capitão". He is a great guy to interact with ! Great catch !

Eduardo Business - 29/11/2018 AccorHotels certified review
« Pretty good and comfortable »

Most things were nice. The bathroom sink and space could have been better. There was a leak in the bathroom

Ben Business - 28/11/2018 AccorHotels certified review
« Service could be improved »

no late check out elevators were VERY VERY SLOW!!! about 5 minutes wait to get into an elevator...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ben, Pullman SP Ibirapuera team thanks you for being chosen as your hotel in Sao Paulo. We are sorry for the setbacks faced in your last stay. Let us inform you that due to bad weather, there have been repeated power outages in the hotel area, which has caused damage to the system and some parts of the elevators, damaging service as a whole. We assure that our team immediately and relentlessly contacted the company responsible for maintaining the system, requiring urgent service. We know that this issue is directly linked to the safety of our guests and, for the lifts to be released for use, they must be in perfect working order. Anyway, we guarantee that our team did everything possible to better serve everyone and that our utmost concern will always be your comfort and satisfaction. Managers are working on necessary corrective measures, together with the company responsible, so that situations like this do not recur. We understand that our explanations do not revert to your last experience, but we sincerely hope to have another opportunity to welcome you again, in which we will spare no effort to regain confidence in our hospitality. Sincerely, Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Philippe Business - 26/11/2018 AccorHotels certified review
« In need of improvement »

Bed was fine Internet is good Welcome is not the greatest Director and management were utterly incompetent at managing elevator crisis: this was shameful. The director should be sacked. She/he does not understand the concept of serving guests. Restaurant was good gym is well equipped Services at the spa are not good enough swimming pool is awful Some of the electrics in the room were not working (1279), why can't staff check that all lights have bulbs and switches work? In room fridge was terribly noisy water pressure in shower of room 1279 is not sufficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Philippe, Pullman SP Ibirapuera team thanks you for being chosen as your hotel in Sao Paulo. We are sorry for the setbacks faced in your last stay. Let us inform you that due to bad weather, there have been repeated power outages in the hotel area, which has caused damage to the system and some parts of the elevators, damaging service as a whole. We assure that our team immediately and relentlessly contacted the company responsible for maintaining the elevators, requiring urgent service. We know that this issue is directly linked to the safety of our guests and, for the lifts to be released for use, they must be in perfect working order. Anyway, we guarantee that our team did everything possible to better serve everyone and that our utmost concern will always be your comfort and satisfaction. Managers are working on necessary corrective measures, together with the company responsible, so that situations like this do not recur. Regarding other issues such as the Spa, the pool and your accommodation, we feel sorry for not meeting up to your expectations. Your comments have been forwarded to the respective departments, so the Managers can work on improvements as soon as possible. We understand that our explanations do not revert to your last experience, but we sincerely hope to have another opportunity to welcome you again, in which we will spare no effort to regain confidence in our hospitality services. Sincerely, Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Rafael P. Families - 26/11/2018 AccorHotels certified review
« Sensacional »

Hospedagem perfeita Sou 100% AccorHotels

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Rafael, Agradecemos o tempo dedicado a responder nossa pesquisa de qualidade! Ficamos felizes em saber que sua hospedagem tenha superado as suas expectativas! Temos sempre em foco a satisfação máxima dos hóspedes. Esperamos revê-lo em breve! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Anonymous Families - 26/11/2018 AccorHotels certified review
« Great Stay but elevator issue »

I was positively surprised by my stay, but although the staff tried to minimize the problem as much as they could, the elevator problems caused some annoying issue, like taking too much to go up and down and long lines.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado hóspede, Agradecemos o tempo dedicado a responder nossa pesquisa de qualidade! Ficamos felizes em saber que tenha tido uma hospedagem agradável em nosso hotel. Lamentamos pelos contratempos enfrentados em sua última hospedagem. Permita-nos informar que, devido ao mau tempo, houve repetidas quedas de energia na região do hotel, o que ocasionou em danos ao sistema e a algumas peças dos elevadores, prejudicando o serviço como um todo. Garantimos que nossa equipe contatou imediata e incansavelmente a empresa responsável pela manutenção do sistema, exigindo urgência no atendimento. Sabemos que essa questão está diretamente ligada à segurança dos nossos hóspedes e, para os elevadores serem liberados para uso, devem estar em perfeito estado de funcionamento. De qualquer forma, garantimos que a nossa equipe fez o possível para melhor atender a todos e que a nossa maior preocupação será sempre o seu conforto e satisfação. Os Gerentes estão trabalhando em medidas corretivas necessárias, juntamente da empresa responsável, para que situações como essa não se repitam. Compreendemos que nossas explicações não revertem suas impressões, mas esperamos sinceramente ter a outra oportunidade de acolhê-lo, na qual não mediremos esforços para lhe proporcionar uma experiência ainda melhor. Cordialmente, Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Rob J. Business - 21/11/2018 AccorHotels certified review
« Great service and clean and comfortable rooms. »

Overall I loved the hotel. A very nice and substantial breakfast. The rooms were spacious and well tended too. I ate twice at the restaurant. The lunch I had there was excellent, but the dinner I had where I chose the chicken was disappointing. The chicken dish was so tough that I could not eat more than a couple of mouthfuls. I did however love the gym! Otherwise it was a very satisfying experience and I would recommend others to stay at your hotel

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. J., Pullman is thankful for your review and recommendation! It is gratifying to hear you had an enjoyable stay at our hotel. On the other hand, we feel sorry for not meeting up to all your expectations. Rest assured your comments were transmitted to the Executive Chef who will analise improvement possibilities for the mentioned dish. We appreciate your feedback and hope to see you again soon in São Paulo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Marcos Business - 21/11/2018 AccorHotels certified review
« Nice hotel »

In general the hotel is awesome, got an upgrade on my stay. Nice room with an amazing view to the Ibirapuera park. Just one thing bothered me. During my stay, I waited more than 15minutes to get my car. Only 1 people was taking care of the parking lot and the driver said there was happening an "event". If there was an event, should hire more people to cover and not let customers waiting more than 15 minutes for a paid valet service.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Marcos, Agradecemos o tempo dedicado a responder nossa pesquisa de qualidade! Ficamos felizes em saber que tenha tido uma experiência agradável em nosso hotel. Por outro lado, lamentamos pelos contratempos enfrentados com o serviço de manobrista. Garantimos que suas observações foram encaminhadas para os Gerentes que trataram da questão diretamente com o responsável deste serviço terceirizado. Esperamos sua próxima visita em breve! Até logo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Carol G. Couples - 19/11/2018 AccorHotels certified review
« It’s was great! »

It was great! The first one we meet was Hennrigue (I think) he was the best! But everyone at the hotel was so nice and accommodating !

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. G., Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Your compliments were forwarded to Henrique and the rest of the team, who will be delighted to welcome you back! Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Roberto B. Couples - 17/11/2018 AccorHotels certified review
« Everything was ok »

Comfortable place, nice service. Good food.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. Roberto, Pullman is thankful for your review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback on the Chef's delights and the staff's attention. Let us inform you, the taxi fees depend on the city hall laws so we could not influence the amount charged. But we could help you find less expensive ways of getting around town! And rest assured your observation regarding transportation to F1 races are being analysed for future improvements. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Ana P. Business - 16/11/2018 AccorHotels certified review
« Comfortable »

I was very well received and attended by the personnel. The room was very comfortable and the food was great. I enjoyed the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. Ana P., Pullman is thankful for your great review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Jh Business - 15/11/2018 AccorHotels certified review
« Nice hotel close to Ibirapuera Park »

The hotel room was not ready , when I arrived, but they tried their best and apologized later.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We thank you for taking your time to tell us about your experience with us, as it is much appreciated. It is gratifying to know you had a pleasant stay in our hotel. On the other hand, we feel sorry for the discomforts caused. We had some periods of high occupancy and all teams did their best to deliver apartments as soon as possible. Also, your considerations regarding the floors and the coffee machines at breakfast were transmitted to the managers in charge for improvement analysis and renovations in the near future. We hope to have the opportunity to welcome you back, to reverse some of your impressions. Regards, Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Sam W. Couples - 15/11/2018 AccorHotels certified review
« Very enjoyable »

Employees were courteous, helpful and friendly. Rooms were very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Sam, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. See you again soon in São Paulo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Alfredo Business - 14/11/2018 AccorHotels certified review
« Excellent service »

Excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. Alfredo, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Ernest H. Business - 12/11/2018 AccorHotels certified review
« 10 »

I have traveld the world...this was a wonderfull experience...very proffesio al

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. H., Thank you for taking a moment to share your thoughts and compliments with us! We are very pleased to acknowledge your satisfaction with the experience at Pullman São Paulo Ibirapuera and to be part of remarkable memories in the city! We will be waiting for your next visit. See you soon! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Thomas T. Business - 12/11/2018 AccorHotels certified review

Excellent , staff across the board was fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. T., Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Juan F. C. V. Business - 07/11/2018 AccorHotels certified review
« Awsome! »

The team is awesome. They make me feel at home.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Juan Felipe, Muito obrigada pelo tempo dedicado a nos avaliar tão positivamente! É uma honra receber seus elogios e ficamos felizes em saber que tenha tido uma sublime hospedagem, especialmente devido ao acolhimento da nossa equipe. Os colaboradores visam sempre oferecer uma verdadeira experiência Pullman aos nossos hóspedes e é gratificante ver que alcançamos esse objetivo e tenhamos feito se sentir em casa! Tenha certeza de que encaminharemos seus elogios a conhecimento de todos e que terão o maior prazer em recebê-lo nas próximas visitas! Até breve! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Ivo Business - 06/11/2018 AccorHotels certified review
« very noisy room near the elevator shaft »

i have arrived late from rio, have been placed into a noisy room near elevator shaft, which was "sold" to me as an upgrade. I had to use ear plugs to sleep, consequently missed my alarm clock and came late to a meeting in the hotel where i was a presenter. On the other hand I was allowed to check out late.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Pullman São Paulo Ibirapuera. We feel sorry for the setbacks faced during your stay with us. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please do not hesitate to contact us so we can assist you immediately while with us. Your preferences for quiet rooms have been added to your profile so we can better serve you in the future. We appreciate your sharing your concerns, and it is our hope you will give us the opportunity to welcome you again and revert your impressions. Sincerely, Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Cassio M. Business - 05/11/2018 AccorHotels certified review
« Excelent, except for the room temperature »

I always enjoy very much to stay at the Pullman Ibirapuera, but, unfortunately, despite the number of times I have mentioned, I think it's an absurd the hotel limit the comfort level of the room by obligating the minimum A/C temperature to be set at 19oC. There isn't a single night that I can sleep well. I always wake up in the middle of the night sweating because of the heat. I know it's not an equipment limitation because for a couple of lucky nights I got a room that I could set the A/C below 19oC. So, please, it isn't reasonable to limit the comfort level for a guest in such way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking a moment to share your thoughts with us. We are very sorry to acknowledge your dissatisfaction with the experience at Pullman São Paulo Ibirapuera. We apologize for the setbacks faced during your stay and rest assured your comments were transmitted to the Maintenance Manager for future improvement analysis. We hope to welcome you back soon so we can better accommodate you and revert your impressions. Best regards, Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Attilio O. Business - 05/11/2018 AccorHotels certified review
« very good »

Same as above

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. Attilio, Pullman is thankful for your great review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

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