Hotel - Pullman São Paulo Ibirapuera
Pullman Hotel Pullman Hotel

Pullman São Paulo Ibirapuera Hotel

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4.5/5 1,439 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Solarium

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 18 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 348 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 23 connecting rooms
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Remote control TV
    • WiFi in your room
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Nespresso experience offered
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 5,382 reviews

Our guest reviews for Pullman São Paulo Ibirapuera

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,439 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Solo - 14/04/2018
« Nice hotel »

This hotel is nice. I like the modern look in my hotel room. The room was also clean. The only complaint I have is the TV in my room did not work. I had to call reception, and they sent a maintenance person to my room to fix the tv. After about 10 minutes, he got it to work. The next morning when I tried turning on the tv, it did not work again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to evaluate your last stay with us. We are happy to hear that you had a comfortable stay with us and we appreciate your feedback about the TV. Allow us to inform, that our Maintenance is already working on repairing the TV and improvements to prevent the malfunctioning in the future. Pullman SP Ibirapuera team hopes to welcome you back again on your next stay in São Paulo, to provide you an even better hospitality experience! #Feelwelcome Simona Romero Customer Experience

AccorHotels certified review
Ana P. Business - 14/04/2018

Renovated room was ok, but smelling solvent because of wood recently installed. It bothered me and my family as well. Food was not good. Fish and chips - quality of fish (smelling to strong) and not well defrost. Hamburger was with much salt/sodium. What made it different was the welcome of Anilton in the entrance and good and smiling people interacting with us in personal or by phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ana Paula, We appreciate your feedback about your stay and we feel sorry for not completely fulfilling your expectations. This is not the experience we are looking to provide to our guests. Referring to the smell of solvent in room, allow us to inform, that our Maintenance team is already working together with the Housekeeping department to guarantee a comfortable stay to our guests and prevent this type of situations in the future. As for your feedback about the food, we have forwarded your comments to our Executive Chef, who is personally going to verify that the preparation of mentioned items are according to the quality standard, and if required, take any necessary actions of correction. We also understand that there is an opportunity of betterment in problem solution, which we are going to work by reinforcing the training of the Front Desk team. Even though the mentioned through backs, our team hopes to have another opportunity to welcome you back! Sincerely, Simona Romero Customer Experience

AccorHotels certified review
John R. Solo - 14/04/2018

Very personal seevice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John, We appreciate your time taken to fill in our questionnaire. Pullman SP Ibirapuera team is happy to receive your great feedback! It would be our pleasure to welcome you back soon! #FeelWelcome Simona Romero Customer Experience

AccorHotels certified review
Hugo Business - 05/04/2018
« Great everything except room service »

People extremely friendly, i love that

Our hotel has responded to the review
Our hotel has responded to the review

Hola Sr. Hugo, Agradecemos por rellenar nuestra encuesta de calidad. ¡Estamos encantados con su retorno y por saber que ha tenido una buena experiencia en nuestro hotel! Muchas gracias por los elogios a nuestro equipo! Estaríamos agradecidos por cualquier comentario adicional acerca del Room Service, para que podamos a trabajar en las mejoras. ¡Esperamos su visita en otras oportunidades, para que podamos proporcionar una experiencia aún mejor! #Feelwelcome Simona Romero Customer Experience

AccorHotels certified review
Anonymous Business - 02/04/2018

good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Pullman is thankful for your time taken to share you experience. We are happy to know, that you had a pleasant and comfortable stay with us. At the same time, we feel sorry for not completely fulfilling your expectations.We would appreciate any additional comments, that could help us improve and provide an excellent future experience. Our team would like to welcome you back on your next stay in São Paulo, to show the best of our hospitality services! #Feel Welcome Simona Romero Customer Experience

AccorHotels certified review
Mike D. Business - 30/03/2018
« It was good .... but »

Overall the experience was good. However, one of the people from my team had a very difficult time with the front desk. Both of us reserved the exact same room from our company (IBM) travel site. When we went to have breakfast, I was told my breakfast was included, but my team mate was told his reservation did not include breakfast. The front desk staff was not very accommodating to him, and in fact it took over an hour to get this resolved. When I have experienced a similar problem at other hotels, the front desk staff would apologize and just take care of the problem. This did not reflect well on your staff and the Pullman hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mike, Thank you for sharing your comments about your last stay with us. We are happy to know that you had a comfortable and pleasant stay with us! As for the inconvenience regarding your colleague, please allow us to assure you, that this is not the experience we are looking for to provide to our customers. The Head of Front Office is already taking action in training the team and also reinforcing the procedure of verifying conditions of rates, especially - IBM. Our team hopes to welcome you back soon on your next trip to São Paulo! #Feelwelcome Simona Romero Customer Experience

AccorHotels certified review
Anonymous Business - 29/03/2018
« Good experience »

Nice as usual however my door did not lock up when I closed it. Took some time to restore, but once done, it was ok. I really enjoyed the chocolate and the personal message left to me along the room upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for sharing your comments about your last stay with us! We are delighted to hear that you liked our Hotel and had a comfortable and welcoming stay! At the same time, we feel sorry for not completely fulfilling your expectations. Our sincerest apologies for discomfort caused by lock of the door. We assure you, that the Maintenance Coordinator is already verifying the related problem to prevent from happening again. We very much appreciate your feedback! Pullman SP Ibirapuera team would be delighted to welcome you back on your next stay in São Paulo! #Feelwelcome Simona Romero Customer Experience

AccorHotels certified review
Jon H. Business - 27/03/2018
« Friendly staff, comfortable room »

Good - got everything I needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jon, Pullman SP Ibirapuera hotel appreciates for taking the time to evaluate your last stay. It is gratifying to hear that you had comfortable and welcoming stay with us! We are looking forward to welcoming you back during your next stay in São Paulo! #Feelwelcome Simona Romero Customer Experience

AccorHotels certified review
Gus R. Business - 26/03/2018
« Excellent stay, as usual »

As usual, excellent stay. Everything as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gus, Pullman SP Ibirapuera hotel appreciates for taking the time to evaluate your last stay. It is gratifying to hear that you had an excellent stay with us! We are looking forward to welcoming you back during your next stay in São Paulo! #Feelwelcome Simona Romero Customer Experience

AccorHotels certified review
Peter Business - 18/03/2018
« Wonderful hotel »

Wonderful hotel in Sao Paulo, great clean room, friendly staff and excellent breakfast. Too bad nothing really is within walking distance so with São Paulo it took forever to get to places.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Peter, Pullman SP Ibirapuera hotel appreciates for taking the time to evaluate your last stay. It is gratifying to hear that you had comfortable and welcoming stay with us! Your compliments to our team are the motivation that keeps us on the right track to reach for the excellence in hospitality! Our team is looking forward to welcoming you back during your next stay in São Paulo! #Feelwelcome Simona Romero Customer Experience

AccorHotels certified review
Andre H. M. N. Business - 16/03/2018
« Good first impressions »

I had a great time there. It was too short to give an overall feedback, but in general was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andre, Thank you for positive feedback about your experience in our hotel.! We are happy to hear, that you had a comfortable and welcoming stay with us! Pullman SP Ibirapuera team would be delighted to welcome you back on your next stay in São Paulo! #Feelwelcome Simona Romero Customer Experience

AccorHotels certified review
Alex Business - 15/03/2018
« Overall experience good »

some internet issues due to low sign or speed

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Alex, Obrigada por compartilhar seus comentários sobre a experiência no Pullman SP Ibirapuera! Ficamos felizes com o seu retorno positivo e em saber que tenha tido uma boa experiência em nosso Hotel! Quanto ao internet, permita-nos informar que encaminhamos seus apontamentos para o responsável, que já está atuando nas devidas correções e implementado melhorias. Esperamos sua visita em outras oportunidades! #Feelwelcome Simona Romero Customer Experience

AccorHotels certified review
Harry V. Business - 15/03/2018
« Room change and 2 hours of confusion »

Room change due to the lock not having battery, which resulted in the door not locking while possessions inside. Management should have moved my room straight away, instead I had to wait around for people to fix, then told I should move.. Was not offered anything for my 2 hours of hassle. Rooms were also very dirty in places. Disapointed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for taking the time to evaluate your experience. We would like to offer our sincerest apologies for not meeting your expectations on your last stay with us. This is definitely not the experience we are looking for to provide. Please allow us to inform, that sometimes the door lock can be simply resolved by changing the batteries, which unfortunately was not the case and it took longer than expected. We appreciate your feedback and pointing out an opportunity of improvement. The Heads of involved departments are already taking actions by reinforcing the cleaning procedures and intensifying the training with the teams to offer prompt solutions in problematic situations. We understand, that our explanations cannot revert your current impression about your last stay, nevertheless Pullman SP Ibirapuera team sincerely hopes to have an opportunity to welcome you back again on your next stay in São Paulo! Kindest regards, Simona Romero Customer Experience

AccorHotels certified review
Franco A. Solo - 14/03/2018
« Decent place. »

I thought it was okay. Fell a little short of my expectations, but overall still satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Pullman SP Ibirapuera team appreciates your time taken to fill in our questionnaire. We are happy to hear, that you had comfortable stay with us, and at the same time, we feel sorry for not completely fulfilling your expectations. We very much value members of Le Club and we understand that on your last stay we didn´t welcome you in the right way. Be sure, that the Supervisor of the Welcome Desk is already revising the training with the team to develop better ways of acknowledging the members of Le Club. Also, we noticed that you have given lower evaluation grades for Wi-Fi services. We forwarded your observations to our IT Manager, to verify and solve the possible issues regarding internet connection. We would be delighted to welcome you back on your next stay in São Paulo and have an opportunity to provide you a memorable hospitality experience! #Feelwelcome Simona Romero Customer Experience Pullman São Paulo Ibirapuera

AccorHotels certified review
Pieter Business - 12/03/2018
« Stay Pullman Ibirapera March 5-8 »

Good stay in perfect hotel. I enjoyed the renovated room, very nice shower and good bed. WIFI impeccable. Good service at restaurant, and I like a lot the friendliness of all personnel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pieter, Thank you for sharing your great experience in our Hotel! We are happy to hear, that you liked our accommodations and that our staff was attentive and made you feel welcome! Pullman SP Ibirapuera team would be delighted to welcome you back on your next stay in São Paulo! #FeelWelcome Simona Romero Customer Experience

AccorHotels certified review
Cassio M. Business - 07/03/2018
« Wow »

I am a regular customer, real fan of Pullman Ibirapuera. The staffing, restaurants and accommodations are outstanding. This time I was a guest for only a few hours of sleep for I had to leave the hotel at 05:30 am (after getting there at 11 pm). I was the only guest in the restaurant, when the tables were being fixed for the next morning breakfast. Nevertheless, I was served with precision and care. The room as a superior one than the my regular previous stays and I scheduled a break fast for 05:20 am, which was at my door at the exactly time. Thank you for the usual and warm welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cassio, Thank you for sharing your Pullman experience! We are very happy to hear, that you had a comfortable stay at our hotel, and that our staff was attentive and made you feel welcome! We are constantly seeking for improvements to provide unique experiences, and there is nothing more gratifying than to receive a great feedback from our guests! Pullman SP Ibirapuera team would be delighted to welcome you back soon! #Feelwelcome Simona Romero Customer Experience

AccorHotels certified review
Analia C. Business - 05/03/2018
« Excellent service »

The team at Pullman Hotel Ibirapuera has been great with me. I stayed at the hotel for a month, and felt like home thanks to all of them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Analia, Thank you for positive feedback about your stay with us! We are very happy to hear, that you had a comfortable stay and that our staff was attentive and made you feel welcome! We have also identified that you have evaluated with lower grades the Wi-Fi service, and we forwarded your observations to our IT manager to verify the accessibility and the speed of internet connection provided, to seek for the improvements. Pullman SP Ibirapuera team would be delighted to welcome you back on your next stay in São Paulo! #FeelWelcome Simona Romero Customer Experience

AccorHotels certified review
Cassiano C. Business - 05/03/2018
« Quick stay »

Stayed only for 4 hrs, but expected to see something different.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Cassiano, Obrigada por dedicar parte de seu tempo a compartilhar sua experiência conosco! Que bom que tenha tido uma estadia confortável! Ao mesmo lamentamos por não atender todas suas expetativas. Para nós é muito importante identificarmos as percepções dos nossos clientes e pedimos que, por gentileza, compartilha conosco mais a respeito de sua última estada, para que podemos buscar melhorias para proporcionar lhe uma experiência agradável e memorável. Tenha certeza de que os hóspedes Platinum são de extrema importância e reconhecimento para todos os hotéis da rede Accor. Permita-nos assegurar que os benefícios, como upgrade, são sempre concedidos quando temos disponibilidade, o que durante sua estada não conseguimos providenciar devido ao retrofit. A nossa equipe espera recebê-lo novamente em outras oportunidades! #Feelwelcome Simona Romero Customer Experience

AccorHotels certified review
Daniel Families - 27/02/2018
« Good!! »

Very well.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Daniel, A equipe Pullman SP Ibirapuera agradece sua avaliação. Ficamos muito felizes em saber que tenha tido uma experiência agradável! O nosso trabalho é verdadeiramente voltado à alta qualidade em todos os detalhes, para deixar sua estadia ainda mais confortável. Será um prazer recebê-lo novamente em outras oportunidades! #Feelwelcome Simona Romero Customer Experience

AccorHotels certified review
Campbely Business - 12/02/2018
« Pullman Sao Paulo Visit »

My experience in general was good. The one criticism and huge inconvenience I experienced was with trying to obtain an iron an ironing board. The night of my arrival I requested an iron and ironing board which never came. The following morning I again called and requested the same. It took nearly an hour for the iron to arrive and then it did not function properly. This caused me to be late for departure to my meetings. If the hotel is going to host business guest, providing an iron and ironing board is essential. I would recommend that they be in each room but it this is not possible you need to ensure a very timely delivery of these items to your guest and ensure they are in proper working order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Campbely, Thank you for sharing your experience about your last stay with us. We are happy to hear, that even beyond the mentioned setback, you had a comfortable and pleasant stay in our hotel. Our sincerest apologies for the inconvenience caused by the delivery of iron and ironing board. This is not the quality of service we are looking for to provide to our guests. Be sure, that we forwarded your comments to the supervisor of the department to reinforce the training with the team and to implement improvements on delivery time of items upon request, especially iron and ironing board. Pullman SP Ibirapuera team would like to welcome back on your next stay in São Paulo, to show the best of our hospitality! #Feelwelcome Simona Romero Customer Experience

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