Hotel - Pullman Sao Paulo Ibirapuera
Pullman Hotel Pullman Hotel

Pullman Sao Paulo Ibirapuera Hotel

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4.5/5 1,420 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Ironing room
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Solarium

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 18 meeting room(s)
  • Business center with support staff
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Hotel location

Our rooms

  • 348 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 23 connecting rooms
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Remote control TV
    • WiFi in your room
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Nespresso experience offered
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 5,160 reviews

Our guest reviews for Pullman Sao Paulo Ibirapuera

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 1,420 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Campbely Business - 12/02/2018
« Pullman Sao Paulo Visit »

My experience in general was good. The one criticism and huge inconvenience I experienced was with trying to obtain an iron an ironing board. The night of my arrival I requested an iron and ironing board which never came. The following morning I again called and requested the same. It took nearly an hour for the iron to arrive and then it did not function properly. This caused me to be late for departure to my meetings. If the hotel is going to host business guest, providing an iron and ironing board is essential. I would recommend that they be in each room but it this is not possible you need to ensure a very timely delivery of these items to your guest and ensure they are in proper working order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Campbely, Thank you for sharing your experience about your last stay with us. We are happy to hear, that even beyond the mentioned setback, you had a comfortable and pleasant stay in our hotel. Our sincerest apologies for the inconvenience caused by the delivery of iron and ironing board. This is not the quality of service we are looking for to provide to our guests. Be sure, that we forwarded your comments to the supervisor of the department to reinforce the training with the team and to implement improvements on delivery time of items upon request, especially iron and ironing board. Pullman SP Ibirapuera team would like to welcome back on your next stay in São Paulo, to show the best of our hospitality! #Feelwelcome Simona Romero Customer Experience

AccorHotels certified review
Anonymous Business - 11/02/2018
« Great service! »

The hotel staff are very helpful and warm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Pullman is thankful for your time taken to share you experience. We are happy to hear that you had a pleasant and comfortable stay with us, and that our staff´s attention made you feel Welcome! Be sure, that we will share your compliments with our team! It would be our pleasure to welcome you again on your next stay in São Paulo! #FeelWelcome Simona Romero Customer Experience

AccorHotels certified review
Weliton R. S. Business - 09/02/2018
« Good but lacked an expresso machine which is important for me »

I stay on business for short periods, love the breakfast, room is up to par but needs to have a Nespresso machine. Requested at reservation but they did not have available rooms. Something to put as standard in all rooms, period.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Weliton, Obrigada por dedicar parte de seu tempo a compartilhar sua experiência conosco. Estamos contentes que tenha aproveitado sua estada conosco e que tenha gostado do nosso café da manhã! O nosso trabalho é verdadeiramente voltado à alta qualidade em todos os detalhes, sempre zelando pelo atendimento personalizado a cada hóspede. Permita-nos explicar, que a máquina de café Nespresso é disponível na categoria dos apartamentos executivos, que no momento devido ao retrofit que estamos passando com remodelação dos apartamentos e áreas sócias, não estão disponíveis para venda. De qualquer forma, deixamos as informações da sua preferência no seu histórico para suas futuras hospedagens. O Pullman espera poder acolhê-lo novamente em breve! #Feelwelcome Simona Romero Customer Experience

AccorHotels certified review
Gl Business - 08/02/2018
« Excellent customer service, although wi-fi was out one night »

The staff at the Pullman were outstanding. Check-in and out were a breeze, and the staff readily agreed to charge me for half a day's rate when my travel plans changed and I had to leave early. Staff at breakfast area were extremely polite and welcoming. The wi-fi went out one evening after a power outage, and did not come back on until the next morning. That aside, my stay was pretty much perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GL, Pullman SP Ibirapuera hotel appreciates for taking the time to evaluate your experience. We are glad to hear that your stay with us was pleasant and welcoming! Our team appreciates your acknowledgment, because exactly this kind of feedback from our guests shows us that we are on the right path to reveal the best of our hospitality! We apologize for the issues with Wi-Fi, this is not the service we are looking for to provide. Be sure, that we forwarded your comments to the responsible to investigate the technical issues and analyze possible improvements. It would be our pleasure to welcome you back! #FeelWelcome Simona Romero Customer Experience

AccorHotels certified review
Anonymous Business - 07/02/2018

The hotel staff is very friendly and efficient. The restaurant staff is excellent, however the food is not what it should be. The hotel was under construction, but no mention was made of that when we made a reservation, or at check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for positive feedback about your stay with us! We are happy to hear, that you had a comfortable stay and that our staff was attentive and made you feel welcome! We also feel sorry, for not completely fulfilling your expectations. We verified the confirmation of your reservation, and the information about the renovation was stated at the end of the letter, and our staff is also aware to inform during the check-in. Nevertheless, the responsible for the Welcome Desk is currently reviewing the procedures and training with the team to present this information more accurately upon arrival. As for your comments about the food, be sure that we will forward to our Chef, to analyze as an opportunity of improvement. Pullman SP Ibirapuera team would be delighted to welcome you back on your next stay in São Paulo! #FeelWelcome Simona Romeor Customer Experience

AccorHotels certified review
Kurt Business - 05/02/2018

As usual, the stay was good and staff was very friendly and welcoming. The only point I would like to highlight is that the hotel and rooms needs an upgrade/renewal compared to other hotels in the same price range.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kurt, Pullman is thankful for your time taken to share you experience. We are happy to hear that you had a good and comfortable stay with us, and that our staff´s attention made you feel welcome! We would like to use this opportunity to inform you, that currently we are undergoing a reformation of our rooms, lobby and restaurant, to better meet the needs of our guests. Our team would like to welcome you again on your next stay in São Paulo! #Feel Welcome Simona Romero Customer Experience

AccorHotels certified review
Anonymous Business - 02/02/2018
« Very good experience and personalized service »

Excellent personalized service

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur, Merci de partager votre expérience Pullman. Nous sommes heureux de savoir que vous avez passé un excellent séjour avec nous et que l'attention de notre personnel a contribué à votre satisfaction! Nous avons remarqué que vous avez évalué une note inférieur référant le programme Le Club. Nous souhaitons si possible recevoir de vous des commentaires supplémentaires pour mieux vous assister. Espérons vous revoir aussitô!. #FeelWelcome Simona Romero Customer Experience

AccorHotels certified review
Anonymous Families - 24/01/2018
« Mrs »

Pictures in brochures advertising your hotel does not reflect your hotel. Upgrade rooms!!!! Glad u had a kettle in room. Breakfast can do better it is catering for french only was very disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your time to fill in our evaluation form. We are sorry for not meeting your expectations during last stay. Permit us to inform, that we are verifying with our lodging partners the information about the hotel, also the photographs of advertising. For future consultations, we recommend the website of the hotel and our online travel agencies partners for updated information. Also we would like to use this opportunity to share with you, that we are currently renovating our rooms and also the social area. Be sure, that we forwarded your comments about breakfast to our Chef, as a suggestion to evaluate future improvements. Pullman SP Ibirapuera team hopes to have an opportunity to welcome you back on your next stay in São Paulo, to revert your impressions and show the best of our hospitality services! Sincerely, Simona Romero Customer Experience

AccorHotels certified review
Cristiane Business - 10/01/2018
« Fast and simple, from arrival to bed »

Great to have the possibility to do the checkin upfront, on the web, because it makes very simple the check in process. Room was available and ready for me when I arrived - chocolates and special note, that made me feel welcomed. Same at checkout process.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sra. Cristiane, A equipe Pullman SP Ibirapuera agradece sua avaliação. Estamos contentes que tenha aproveitado sua estada conosco e que o atendimento da nossa equipe tenha contribuído para a sua satisfação. É gratificante saber, que a nossa hospitalidade e o acolhimento são percebidos através dos pequenos detalhes, que preparamos com tanto carrinho! Esperamos recebê-la novamente em outras oportunidades! #FeelWelcome Simona Romero Customer Experience

AccorHotels certified review
Andile M. Couples - 10/01/2018
« Mr »

It was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andile, Pullman SP Ibirapuera hotel appreciates for taking the time to fill in our evaluation form. We are glad to hear that you had an excellent stay with us! Our team hopes to welcome you back on your next trip to São Paulo! #FeelWelcome Simona Romero Customer Experience

AccorHotels certified review
Juan M. A. Business - 08/01/2018
« Great Stay »

The collaborators at the stay make a big difference

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Señor A., Muchas gracias por rellenar nuestra encuesta de calidad. Estamos encantados con su retorno positivo y por saber que ha tenido una buena experiencia en nuestro hotel. ¡Esperamos su visita en otras oportunidades! #Feel Welcome Simona Romero Customer Experience

AccorHotels certified review
Bill M. Business - 02/01/2018
« Mr. »

My experience was great except for one incident. I am not sure if I like the idea of a keyed elevator system. I had to wait in the hallway for another guest since my key didn't work and I could not get to the front desk for service. Other that, I would love to visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mckoy, We would like to thank you for sharing your Pullman experience! Our team is happy to hear that you had a pleasant stay with us! Let us assure that the keyed elevator system is for security of our guests and employees. The key can demagnetize if close to electronic devices. Also, permit us to explain, that the lobby floor is enabled to be accessed without the keys. We look forward to welcome you again on your next visit to São Paulo! #FeelWelcome Simona Romero Customer Experience

AccorHotels certified review
Xiaolu Solo - 29/12/2017
« Great location and great staff~ »

This Pullman is located in the best neighborhood in São Paulo, convenient to go anywhere and easy access to a lot of restaurants nearby. But the staff team truly impress me. They are very friendly and helpful. One guy ( sorry forget to ask his name) can speak four languages including my native Chinese. He is super nice and help to find a cab on Chrismas eve for me to get to the airport ( you know how hard it was to find any taxi at that specific night!) The hotel itself is new and mordern and comfortable. So I would recommend it without reservation!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zhou, Pullman appreciates for taking the time to evaluate your experience. We are happy to hear that you like our location and the staf´s attention! Be sure that we will forward your compliments to Hervé, who helped you with the taxi. Our team is looking forward to welcoming you back during your next stay in São Paulo! #FeelWelcome Simona Romero Customer Experience

AccorHotels certified review
Luiz S. Business - 20/12/2017
« Correct »

Long stay 9 days . Only issue is everytime I arrived earlier than 6:30 PM , very noisy as a work being done on lower floor . Really annoying .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Luiz, Pullman SP Ibirapuera is thankful for your evaluation! We are sorry for not meeting your expectations during your last stay with us. Permit us to inform, that there is a building construction beside the hotel, which caused loud noise during some period over this month and could be heard in our property. We assure you, that we are taking all the possible actions to reduce the discomfort of our guests. Our team is looking forward to welcoming you back during your next stay in São Paulo to show the best of our services! #FeelWelcome Simona Romero Customer Experience

AccorHotels certified review
Fabio C. Business - 20/12/2017
« Great User Experience »

The hotel provide a great user experience, the staff are cordial, the accommodation are new and totally clean. I great place to stay at business or leisure.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Fabio, Obrigada por compartilhar seus comentários sobre a experiência Pullman! Ficamos felizes em saber que tenha gostado das nossas acomodações e que o atendimento da nossa equipe tenha contribuído para a sua satisfação. Esperamos sua visita em outras oportunidades! #FeelWelcome Simona Romero Customer Experience

AccorHotels certified review
Eduardo Couples - 20/12/2017
« Comfortable and serviceable hotel »

Comfortable and serviceable hotel. Rooms are well kept but a little on the small size. Recreation could be upgraded for a more demanding traveling experience.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Eduardo, O Pullman agradece sua gentileza pelo preenchimento da avaliação de qualidade. Lamentamos pelo tempo em responder! Estamos contentes que tenha aproveitado sua estada conosco! Agradecemos também, por ter compartilhado suas impressões sobre a área de lazer e estaremos repassando suas sugestões a serem analisados como oportunidade de melhoria. Esperamos recebê-lo novamente em outras oportunidades! #FeelWelcome Simona Romero Customer Experience

AccorHotels certified review
Eduardo K. Business - 18/12/2017
« Corteous, simple, clean. »

Quick check-in/out. Excellent breakfast. Well kept room.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Eduardo, O Pullman agradece sua gentileza pelo preenchimento da avaliação de qualidade. Lamentamos pelo tempo em responder! Ficamos felizes com o seu retorno positivo e em saber que tenha tido uma boa experiência em nosso Hotel. Tenha certeza de que encaminharemos seus elogios ao nosso Chef referente ao café da manhã! Esperamos sua visita em outras oportunidades! Até breve! Simona Romero Customer Experience

AccorHotels certified review
Mary S. Business - 18/12/2017
« Great! »

everything was great! and I really appreciated the flexibility you offered. I arrived at 7am and check-in wasn't until 3pm - and I was still able to shower and change in the fitness room. That was very nice of you!

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Señora Mary Sol, Muchas gracias por rellenar nuestra encuesta de calidad. ¡Lo sentimos por el tiempo en responder! Estamos encantados con su retorno positivo y por saber que ha tenido una buena experiencia en nuestro hotel. ¡Esperamos su visita en otras oportunidades! Feel Welcome. Simona Romero Customer Experience

AccorHotels certified review
Medeiros Business - 14/12/2017
« almost perfect »

every thing was great except the surprise when I arrived...there was a condom in my room...Used!!!! but the team was very attentive and solved the inconvenience. at most...every thing was great...

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Ivanor, Gostaríamos de agradecer sua gentileza pelo preenchimento da nossa avaliação de qualidade. Lamentamos pelo tempo em responder! Ficamos felizes em saber que tenha tido uma estada a contento, porém muito preocupados com a situação mencionada. Pedimos desculpas e tenha certeza de que seguimos rígidos padrões e procedimentos de limpeza e inspeção dos apartamentos, e que a responsável pelas camareiras já advertiu a equipe e reforçou treinamento com todos. Esperamos sua visita em outras oportunidades, para que possamos lhe proporcionar uma experiência ainda melhor! Até breve! Bianca Tavano Area Customer Experience Manager

AccorHotels certified review
Marcelo S. Business - 11/12/2017
« SO 04 a 08 12 2017 »

VERY GOOD

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Marcelo, Gostaríamos de agradecer sua gentileza pelo preenchimento da nossa avaliação de qualidade. Lamentamos pelo tempo em responder! É gratificante receber um retorno tão positivo e saber que tenha tido uma boa experiência em nosso Hotel. Esperamos sua visita em outras oportunidades! Até breve! #FeelWelcome Bianca Tavano Area Customer Experience Manager

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