Hotel - Pullman São Paulo Ibirapuera
Pullman Hotel Pullman Hotel

Pullman São Paulo Ibirapuera Hotel

4.5/5 1,553 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 18 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

  • 348 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 23 connecting rooms
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • DDI - Direct Dialing In
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Minibar
    • Nespresso experience offered
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 6,519 reviews

Our guest reviews for Pullman São Paulo Ibirapuera

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,553 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Luiz Families - 08/01/2019 AccorHotels certified review
« Above expectations »

Pullman Ibirapuera is my go-to hotel when visiting Sao Paulo and despite having a good experience every time I stay there, this time everyone went above and beyond. I really appreciate it.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. Luiz, Pullman is thankful for your excellent review! It is so gratifying to hear you had a memorable stay at our hotel, mostly thanks to the attentive staff. We appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. https://www.tripadvisor.com/Hotel_Review-g303631-d299401-Reviews-Pullman_Sao_Paulo_Ibirapuera-Sao_Paulo_State_of_Sao_Paulo.html

Malu R. Families - 03/01/2019 AccorHotels certified review
« Very COnfortable »

Very comfortable. Clean and great staff.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. R., Pullman is thankful for your excellent review! It is gratifying to hear you had a comfortable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Solo travel - 21/12/2018 TripAdvisor review
« Short trip »

Good location. Friendly and professional staff. Nice breakfast and lunch.Good happy hour. Easy transportation access. Confortable bed and good pillows.Free wi-fi, good signal.Near restaurants, malls.

Our hotel has responded to the review
Our hotel has responded to the review

Hello L5269FWpauloc, Thank you for taking the time to evaluate and share your comments about your stay with us. We are happy to hear you enjoyed it due to our attentive staff, the Chef’s delights and our location. Be sure we will forward your compliments to the whole team and they will be delighted to welcome you back! See you soon! Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

Bart Business - 17/12/2018 AccorHotels certified review
« Very good »

Overall very satisfied, my recommendation is to the additional elevators there in service. Durning my 16days of stay, a few days there was only 1 elevator in service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bart, Pullman SP Ibirapuera team thanks you for being chosen as your hotel in Sao Paulo for this long stay! We are sorry for the setbacks faced during your time with us. Let us inform you that due to bad weather, there had been repeated power outages in the hotel area, which had caused damage to the system and some parts of the elevators, impairing service as a whole. We assure that our team immediately and relentlessly contacted the company responsible for maintaining the system, requiring urgent service. We know that this issue is directly linked to the safety of our guests and, for the lifts to be released for use, they must be in perfect working order. Anyway, we guarantee that our team did everything possible to better serve everyone and that our utmost concern will always be your comfort and satisfaction. Managers are working on necessary corrective measures, so that we do not allow third-party services to affect our excellence in service in the future. We hope to have another opportunity to welcome you again to provide you an even better experience. Sincerely, Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

E. M. Solo - 17/12/2018 AccorHotels certified review
« Wonderful, unique, very personal »

I felt very welcomed and the staff was exceptionally helpful throughout my stay. I felt like a priority and enjoyed my time spent at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. M., Pullman is thankful for your excellent review! That is the best feedback you could give us! Your comfort and satisfaction will always be our priority and it is gratifying to hear we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Phil Business - 16/12/2018 AccorHotels certified review
« Some small quirks as always but in general someOf the staff make this hotel! »

Check in was not good having to wait over an hour as the towels and sheets supplier was late to make their delivery I was told 15 minutes and I had to approach two times TK remind the check in staff I was waiting still No welcome drink vouchers until I asked. Some of the check in staff are great but others....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Phil, Pullman SP Ibirapuera team thanks you for being chosen as your hotel. We are sorry for the setbacks faced in your last stay. As informed by the Front Desk, we have been having issues with the linen supplier but we assure you we are working on corrective measures so that we do not allow third-party services to affect our excellence in service in the future. It is gratifying to hear Herve and Jair made you stay more enjoyable! We hope to welcome you on your next visit to revert your current impressions. Best wishes, Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

William J. H. Business - 11/12/2018 AccorHotels certified review
« Great Hotel and staff, poor food, poor elavator wait times »

The hotel facilities and the staff are great!!!!!!!! Ruana at the bar provided excellent service and made me feel very welcome! All staff were very helpful. However the food was very below expectations. Example, was unable to eat the salad as the flavor was just not good, first time ever I sent a salad back. Ordered a Filet Mignon and ordered it Med rare, was served extra, extra well-done. At breakfast the eggs were like soup, and the bacon was just crumbles of pieces.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Pullman SP Ibirapuera team thanks you for being chosen as your hotel in Sao Paulo. We are happy to know Ruana made you feel welcome! On the other hand, we are sorry for the setbacks faced in your last stay. Please allow us to inform you we had some maintenance issues with the elevators in the past few weeks due to bad weather and power outages in the hotel area. We assure you our team has contacted the company responsible frequently for maintaining the system, requiring urgent service. Regarding the situations mentioned in the restaurants, we feel sorry for not completely fulfilling your expectations. Rest assured your observations were forwarded to the managers so they can work on improvements in the near future. Nevertheless, do not hesitate to call any of our staff's member so we can help you promptly! We understand that our explanations do not revert to your last experience, but we sincerely hope to have another opportunity to welcome you again to provide you an even better stay. Sincerely, Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Leonardo Couples - 09/12/2018 AccorHotels certified review
« Good staff »

Elevators in maintance, took ages to get to the room from the main floor. The room was very clean and tidy and support team were attentive and receptive. Due to a high number of aircraft companies crew the hotel was too crowded and breakfast could not be replaced as it was consumed

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Leonardo, A equipe Pullman SP Ibirapuera agradece por ter sido escolhido como seu hotel em São Paulo. Lamentamos pelos contratempos enfrentados conosco. Permita-nos informar que, durante a sua hospedagem, houve repetidas quedas de energia na região do hotel, o que ocasionou em danos ao sistema e a algumas peças dos elevadores, prejudicando o serviço como um todo. Garantimos que nossa equipe contatou imediata e incansavelmente a empresa responsável pela manutenção do sistema, exigindo urgência no atendimento. Além disso, o Gerente do restaurante também está ciente das suas observações e reforçou os procedimentos com sua equipe de café da manhã. Compreendemos que nossas explicações não revertem sua ultima experiência, mas esperamos sinceramente ter outra oportunidade de acolhê-lo. Cordialmente, Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Lindsey Solo - 08/12/2018 AccorHotels certified review
« Amazing hotel »

The staff is the best. They are so friendly and nice. The room is clean ans quiet. I really enjoyed my stay over there.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. Lindsey, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Anonymous Solo - 08/12/2018 AccorHotels certified review
« Friendly Stay »

Lives up to a good reputation

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Anonymous Business - 07/12/2018 AccorHotels certified review

Nice hotel, friendly staff, good restaurant. the only challenge I had was long wait times due to broken elevators.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay with us. It is gratifying to hear you had an enjoyable experience due to the attentive staff and Chef's delights! On the other hand, we are sorry for the setbacks. Let us inform you that due to bad weather, there have been repeated power outages in the hotel area, which has caused damage to the system and some parts of the elevators, damaging service as a whole. We assure that our team immediately and relentlessly contacted the company responsible for maintaining the system, requiring urgent service. We know that this issue is directly linked to the safety of our guests and, for the lifts to be released for use, they must be in perfect working order. Anyway, we guarantee that our team did everything possible to better serve everyone and that our utmost concern will always be your comfort and satisfaction. Managers are working on necessary corrective measures, together with the company responsible, so that situations like this do not recur. We understand that our explanations do not revert to your last experience, but we sincerely hope to have another opportunity to welcome you again to provide you an even better stay. Sincerely, Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

M. Business - 07/12/2018 AccorHotels certified review
« No tolerance with guests »

I arrived after 22h and had to work till late in the bedroom. The following day, I requested some tolerance for a 2 hours late check out, that was refused under the justification of full occupancy. Not the best experience.

Our hotel has responded to the review
Our hotel has responded to the review

Caro Sr. M., Obrigado por avaliar e compartilhar seus comentários sobre sua última estadia conosco. Lamentamos não atender a todas as suas expectativas. Permita-nos informar que durante a sua hospedagem estávamos passando por um período de alta ocupação, não havendo disponibilidade para realizar um late check-out. É necessário um tempo hábil para realizar o serviço de limpeza e poder ceder o apartamento ao próximo hóspede. Gostaríamos de acrescentar que temos outros tipos de quartos com diferentes decorações e instalações que podem agradá-lo mais! Dê uma olhada no nosso site para mais informações e não hesite em nos contatar. Esperamos por sua próxima visita! Até breve! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Uri. Business - 07/12/2018 AccorHotels certified review
« Good »

Nice, always a good welcome and fast check in and out.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Uri, Muito obrigada pelo tempo dedicado em preencher a nossa avaliação de qualidade e por seu retorno tão positivo! É gratificante saber que tenhamos lhe proporcionado uma ótima hospedagem em nosso hotel graças ao acolhimento e à eficiência da equipe. Esperamos ter a oportunidade de acolhê-lo novamente em breve! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Anonymous Business - 07/12/2018 AccorHotels certified review
« Bed and room were very comfortable but room lacked good towels. »

Arrived before check-in time so room was not yet available. Asked to have a text sent to me when room was available but never received and had to go back up to desk to check. Room was quiet and bed was very comfortable. Room only had two towels and both looked like bath mats. The fitness center is very nice and I grabbed a towel from there to use for showering. Breakfast was very good also. Staff were very friendly and check-out was easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to evaluate and share your comments about your last stay with us. We are sorry for not completely fulfilling your expectations. Please, let us inform you during your stay, the hotel was going through high occupation, which resulted in great mobility of all operational staff to accommodate the guests as soon as possible. Also, rest assured your comments regarding the linen were transmitted to the Housekeeping Manager for improvement and replacement analysis in the near future. On the other hand, we are grateful to know you enjoyed the gym, the accommodations and the breakfast buffet, and the attentive staff contributed to your satisfaction. Please, do not hesitate to contact us during your stay so we can serve you promptly. We understand our explanations do not revert your impressions upon your arrival, but we hope to have another opportunity to welcome you and provide you with an even better experience soon. Cordially, Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Leonid S. Solo - 06/12/2018 AccorHotels certified review
« Extremely well stay »

Everything was working great and the accommodation of the hotel are wonderful. No need much to improve but some tweaks could help.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. s., Pullman is thankful for your great review! It is gratifying to hear you had an enjoyable stay at our hotel and we would really appreciate your feedback on what we could improve so we can fulfill your expectations in the next visit! Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Martin C. Business - 06/12/2018 AccorHotels certified review
« Business in São Paulo? Look no further »

Great hotel: good facilities, good location, very good restaurant and breakfast, very helpful and polite staff, from the people at the door (O capitaõ), to reception desk (Artur and others) to the restaurant (Cassio)

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. Martin, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations with the location, restaurant and breakfast buffet and specially Capitão, Arthur and Cassio's treatment! Rest assured your compliments were passed on to them and the whole team, and we will more than happy to welcome you again. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Jorgen B. Business - 05/12/2018 AccorHotels certified review
« Satisfief »

Elevators did not work One day only 1 out of 3 was in operation. Other days just 2 out of 3 ie. long waiting time. Door card did not work proper. Had to change card Could not open room door several times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Pullman SP Ibirapuera team thanks you for being chosen as your hotel in Sao Paulo. We are sorry for the setbacks faced in your last stay. Let us inform you that due to bad weather, there have been repeated power outages in the hotel area, which has caused damage to the system and some parts of the elevators, damaging service as a whole. We assure that our team immediately and relentlessly contacted the company responsible for maintaining the system, requiring urgent service. We know that this issue is directly linked to the safety of our guests and, for the lifts to be released for use, they must be in perfect working order. Anyway, we guarantee that our team did everything possible to better serve everyone and that our utmost concern will always be your comfort and satisfaction. Managers are working on necessary corrective measures, together with the company responsible, so that situations like this do not recur. Also, we apologize for the setbacks faced with the key card and room door. Rest assured your observations were transmitted to the Maintenance Manager for improvement analysis in the near future. We understand that our explanations do not revert to your last experience, but we sincerely hope to have another opportunity to welcome you again so we can provide you an even better stay. Sincerely, Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Vinicius S. Business - 05/12/2018 AccorHotels certified review
« Good localization and awesome breakfast. »

Staff is extremely cordial.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Vinicius, Muito obrigada pelo tempo dedicado em preencher a nossa avaliação de qualidade e por seu retorno positivo! É gratificante saber que tenhamos lhe proporcionado uma ótima hospedagem em nosso hotel devido ao acolhimento da equipe, à localização e ao café da manhã. Referente aos preços do restaurante, apesar de estarem de acordo com o mercado da região, tenha certeza de que seus comentários foram encaminhados para os Gerentes responsáveis para análise de melhorias no futuro próximo. Esperamos ter a oportunidade de acolhê-lo novamente em breve! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

Anonymous Business - 03/12/2018 AccorHotels certified review

Very good hotel with confortable room and well equipped gym. Good breakfast and food. Expensive items on minibar and restaurant in general, it seems to be above the average. One of the elevators was broken what generates a long time of waiting.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado hóspede, A equipe Pullman SP Ibirapuera agradece pelo tempo dedicado a responder nossa pesquisa de qualidade. É gratificante saber que nossas acomodações, academia e café da manhã tenham contribuído para sua satisfação. Referente aos valores de frigobar e restaurante, apesar de estarem de acordo com o mercado da região, garantimos que seus comentários foram repassados para os Gerentes dos departamentos para análise de melhorias no futuro. Sobre os elevadores, lamentamos pelos contratempos enfrentados. Permita-nos informar que, devido ao mau tempo, houve repetidas quedas de energia na região do hotel, o que ocasionou em danos ao sistema e a algumas peças dos elevadores, prejudicando o serviço como um todo. Garantimos que nossa equipe contatou imediata e incansavelmente a empresa responsável pela manutenção do sistema, exigindo urgência no atendimento. Sabemos que essa questão está diretamente ligada à segurança dos nossos hóspedes e, para os elevadores serem liberados para uso, devem estar em perfeito estado de funcionamento. De qualquer forma, garantimos que a nossa equipe fez o possível para melhor atender a todos e que a nossa maior preocupação será sempre o seu conforto e satisfação. Os Gerentes estão trabalhando em medidas corretivas necessárias, juntamente da empresa responsável, para que situações como essa não se repitam. Compreendemos que nossas explicações não revertem sua ultima experiência, mas esperamos sinceramente ter outra oportunidade de acolhê-lo, para lhe proporcionar uma estadia ainda melhor. Cordialmente, Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

Julie Business - 03/12/2018 AccorHotels certified review
« Really Good! »

The hotel amenities are great! The employees are very kind and helful!

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. Julie, Pullman is thankful for your great review! It is gratifying to hear you had an enjoyable stay at our hotel. At the same time, we feel sorry for not completely fulfilling your expectations. Please, let us inform you that during your stay we were experiencing a period of high occupancy, which triggered delays for check-in. Our biggest concern was your comfort while with us and we did our best to serve you while waiting for your apartment. Also your suggestion was delivered to the Executive Chef for future improvements on the breakfast buffet. Hope to see you again soon in São Paulo! Best regards, Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera

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