Hotel - Mercure Sydney Parramatta
Mercure Hotel Mercure Hotel

Mercure Sydney Parramatta

Our hotels AccorHotels
4.0/5 895 reviews
All hotels in Sydney
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 169.00 AUD Non member rate
From 169.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Jacuzzi
  • Babysitting on request
  • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

The 4 star Mercure Sydney Parramatta offers 164 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet, Minibar, 24 hour room service and European pilliow menu as per your selection.

  • 165 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Manual temperature control
    • Crib on request
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Pay per view channel(s)
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,841 reviews

Our guest reviews for Mercure Sydney Parramatta

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 895 reviews
AccorHotels certified review
Peter W. Families - 16/04/2018
« Room was clean and ready. »

Staff are helpful, friendly and welcoming. Room was exactly what we requested. Will definitely return.

AccorHotels certified review
Graham Families - 16/04/2018
« Everything good. Free upgrade. »

Smooth efficient friendly.

AccorHotels certified review
Maria R. Families - 16/04/2018
« great »

it was good it was just a simple stay for we headed off early the next day and got in late the nigh before but the staff organised it to all just work out great

AccorHotels certified review
Jodie Families - 15/04/2018
« Great staff. Great location. »

Staff were lovely. Great sized rooms. I would sack whoever paints your rooms. They did a terrible job. The biggest disappointment was no mention of parking fees when you book. It's an unexpected expense and makes your rooms quite expensive.

AccorHotels certified review
Dean R. Business - 15/04/2018
« Pleasant »

I arrived on Sunday night and one other person was checking in. One of your staff member (I didn’t catch her name long black hair) went out of her way as she was clearly doing something else to come and check me in. Your team provides fantastic service and that’s why I chose to come back. Well done.

AccorHotels certified review
Trent N. Business - 15/04/2018
« Great staff, very accommodating, absolutely horrible food. »

Staff were beyond brilliant(besides chef). The most friendly, helpful, accommodating and joyous staff that I have seen for years. Room was decent for am older built hotel. Beverages selection impressed. BUT the food was horrible, honestly beyond disgusting. Had dinner twice, second time was to see if maybe the chef was having an off night... seemingly not! Parmiagana summed up: undercooked, dry, flavorless, 1.5/10. Following morning bowels were beyond unwell. 2 nights further into my stay i ordered the caesar salad(incorrectly labelled) there was no bacon, white sardines instead of anchovies, drowning in cheese and sauce, and worst of all no chicken or salmon variants available. Please please please if you are going to charge $18+8 for chicken, don't mess with a SIMPLE but yet thoroughly satisfying restaurant staple... sourdough toasted for oil and balsamic is a strange combination, this simply screamed "how to repurpose breakfasts over flow of sourdough". The worst part aside from the food was that the napkin i had in my lap for majority of meal, upon opening to wipe my mouth after meal, discovered it was rife with mould along every single crease screaming it was folded and pressed whilst still wet... my compensation was ridiculous charges almost 100 dollars for 3 course almost inedible dinner and i was offered a complimentary coffee following morning... not impressed. Commendations to tash at the front desk and the bar/food manager for their efforts go assist with my lack of direction in sydney

AccorHotels certified review
Mitzi Business - 15/04/2018

Great staff & excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Misha, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed a your stay with us and I look forward to sharing your comments with the entire team. We aspire to provide friendly and efficient service and its great to hear when our guests experience that. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Murtaza H. Business - 15/04/2018
« Warm and welcoming »

Warm and welcoming stay.

AccorHotels certified review
Vahid Business - 15/04/2018

except the first night which I waited 55 min for dinner, the rest was ok.

AccorHotels certified review
W. Business - 15/04/2018
« Mr Leon W. »

Very good. I arrived late and left early the next morning. polite staff Nice, quiet rooms. I expect that parking should be free for guests.

TripAdvisor review
Family - 15/04/2018
« Parramatta delight »

Hotel is pretty good with family. Has a pool for the kids and the breakfast Buffet is good. Wish there is more variety of food to choice. Fried rice aka Indian style fried rice it's alright if you like the curry taste. Overall ok.

AccorHotels certified review
Brad T. Business - 14/04/2018
« Underwhelming »

Average.

AccorHotels certified review
Dion Business - 13/04/2018
« Won't stay again. »

Check in was pleasant everything went down from there. TV didn't work on the first night. Little care. Room didn't seem to be serviced properly. Dimly lit room. Old decor. Restaurant under staffed and expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dion, Thank you so much for taking the time to respond to our guest survey. Whilst it was great to read that you received a warm welcome, I am so very sorry to read that things weren't so great after that. I am happy to say that we are in the midst of a refurbishment and once complete our rooms and hotel should feel much fresher. Thank you also for letting us know about the issues in the restaurant, your feedback has been shared with the Executive Chef and Food and Beverage Manager for them to review. We are always looking to improve and responses such as yours are the best tool for us to target and prioritise. Once again, thank you for sharing your experience with us and helping us to improve. We really appreciate it. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Anthony Business - 13/04/2018
« Ok hotel in Parramatta »

Not too bad. Comfortable Accomodation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, Thank you so much for taking the time to respond to our guest survey. Whilst it was great to read that you found the hotel to be comfortable, I noted that there was some areas we could improve, particularly in regards to our offering at breakfast. I have passed this feedback to our Food and Beverage Manager so that she is aware. We are always looking to improve and responses such as yours are the best tool for us to target and prioritise. Once again, thank you for sharing your experience with us and helping us to improve. We really appreciate it. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Anonymous Business - 13/04/2018
« Very good »

My stay was very good, room good very clean, very comfy bed, food great and very fresh. Made feel very welcome, Staff great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed a your stay with us and I look forward to sharing your comments with the entire team. We aspire to provide friendly and efficient service and its great to hear when our guests experience that. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Celine N. Business - 12/04/2018
« Not recommended »

1. The restaurant is the most disppointing part. The amount of the food doesn't value the money paid. Waiting time is so long. Breakfast doesn't have much choice. 2. The request from the booking wasn't got passed to the reception. But the reception girl is nice. 3. Bed is comfortable however the bathroom facility is aging not clean enough. 4. Overall, will not recommend to others and won't return again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Qing, Let me start by apologising for the unusual experience you had during your stay. I understand that Elise our Food and Beverage Manager has been in touch with you to discuss your concerns. Once again, thank you for your time and we are sorry that we did not meet your expectations on your recent stay. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Dale C. Business - 12/04/2018
« Great staff,restaurant and rooms »

I look forward to staying with Mercure because there are never any problems

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dale, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Tony B. Solo - 11/04/2018
« Comfortable, but the internet is a pain as it kept dropping out »

Comfortable and welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. I am so sorry to hear about the wifi dropping out, how frustrating. I am investigating further with our wifi provider, as we invested heavily not too long ago to ensure that wifi would not be a problem, so thanks for letting us know. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Marina Friends - 11/04/2018
« Clean room, good facilities, reliable internet connection »

The room was very clean which is always my concern. The Nespresso machine in room was a big plus. Parking on site for extra $15. A supermarket across the road. Will stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marina, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you found the room to be comfortable, but our friendly service is what we pride ourselves on and I am so sorry that you did not receive our usual friendly welcome. Once again, thank you for sharing your experience with us and I trust that next time you stay you will have a much warmer welcome. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Manbir S. Families - 11/04/2018
« The best deal »

Had a great experience. Really loved it. The duty manager Sushma was great. We would love to have her service again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manbir, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed a your stay with us and I look forward to sharing your comments with Sushma who will be really delighted to receive your kind words. We aspire to provide friendly and efficient service and its great to hear when our guests experience that. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sara Wilkie Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 169.00 AUD Non member rate
From 169.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 1.8 km Novotel Sydney Parramatta
Novotel Sydney Parramatta Hotel
From
From 169.00 AUD Non member rate
From 169.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 5 km ibis budget Sydney Olympic Park
ibis budget Sydney Olympic Park
From
From 98.00 AUD Non member rate
From 98.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 5.3 km ibis budget Wentworthville
ibis budget Wentworthville
From
From 79.00 AUD Non member rate
From 79.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 5.4 km ibis Sydney Olympic Park
ibis Sydney Olympic Park Hotel
From
From 206.00 AUD Non member rate
From 206.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in SYDNEY
See rates