Hotel - Mercure Sydney Parramatta
Mercure Hotel Mercure Hotel

Mercure Sydney Parramatta

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4.0/5 883 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Jacuzzi
  • Babysitting on request
  • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

The 4 star Mercure Sydney Parramatta offers 164 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet, Minibar, 24 hour room service and European pilliow menu as per your selection.

  • 164 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Manual temperature control
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Pay per view channel(s)
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,513 reviews

Our guest reviews for Mercure Sydney Parramatta

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 883 reviews
AccorHotels certified review
Lynda Business - 13/01/2018
« Room and staff excellent »

It was and always has been a great experience staying at the Mercure at Parramatta. The staff are friendly but not familiar. The room was well above our expectations and both the room and bathroom were clean and tidy, the bed and pillows very comfortable.

AccorHotels certified review
Maddie Couples - 12/01/2018
« Fantastic stay »

Our two night stay at this hotel was very well enjoyed. We were upgraded to the privilege room which was a pleasant surprise. The room was spacious and the bed was very comfortable. Only a slight hiccup where our room did not have bath towels and we had to call down twice to reception before this was addressed and the staff were very apologetic. Otherwise, staff were very welcoming, polite yet professional. Overall, would highly recommend to others and would like to return!

AccorHotels certified review
Brenda Friends - 10/01/2018
« relaxing »

as usual, relaxing and fun. The hotel has fabulous access to public transport and is nice and close to the shopping for the girls and racetrack for the boys.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dean, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you back tomorrow for a big Speedway weekend! Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Claudia Friends - 10/01/2018
« Lovely hotel. The pool was excellent. »

It was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claudia, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. While its great to read that you enjoyed your stay with us I have taken note that there were still a few areas that we could improve , particularly in regards to Wifi. Please rest assured we are working on ensuring that we provide more consistent, high quality access. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Koula Couples - 10/01/2018
« Very comfortable and attentive staff. »

We thoroughly enjoyed our stay on the 03/01/2018. Attentive staff made our stay extremely comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keriaki, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed a your stay with us and I look forward to sharing your comments with the entire team. We aspire to provide friendly and efficient service and its great to hear when our guests experience that. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Ashwin S. Families - 09/01/2018
« Very Good services »

nice and secure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashwin, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Glen B. Solo - 09/01/2018
« No complaints at all happy with everything »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glen, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Diana W. Families - 09/01/2018
« Clean, friendly and nice hotel »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diana, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Ian Families - 07/01/2018
« Really enjoyed the stay. The staff were fantastic and could not have been more helpful. »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed a your stay with us and I look forward to sharing your comments with the entire team. We aspire to provide friendly and efficient service and its great to hear when our guests experience that. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Leanne T. Business - 07/01/2018
« extremely satisfied »

i always have an enjoyable stay at the Mecure with a peaceful sleep on such a comfortable bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leanne, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us. One of the most important parts to staying in a hotel is a good nights sleep, so its great to hear that you found the bed so comfortable. I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Glenis A. Friends - 05/01/2018
« We were very impressed with Hotel & the excellent service from your staff we couldn't fault them. »

We enjoyed our stay and would come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenis, Thank you for taking the time to complete our online guest survey regarding your experience at the Mercure Sydney Parramatta. Your feedback is particularly important in helping us to achieve our goal of continuously and effortlessly providing the excellent service to our guest. Upon reading your completed survey I was pleased to learn that you enjoyed your stay at the hotel. On behalf of our entire team at Mercure Sydney Parramatta we thank you for your support and I hope we can welcome you back to the Mercure Sydney Parramatta in the near future. Kind regards, Albert Sutopo Assistant Manager

AccorHotels certified review
Mark B. Families - 05/01/2018
« Aussie holiday »

The staff we're extremely helpful and made us very welcome,the room and facilities we're excellent and would recommend the hotel to anyone visiting sydney.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for taking the time to complete our online guest survey regarding your experience at the Mercure Sydney Parramatta. Your feedback is particularly important in helping us to achieve our goal of continuously and effortlessly providing the excellent service to our guest. Upon reading your completed survey I was pleased to learn that you enjoyed your stay at the hotel. On behalf of our entire team at Mercure Sydney Parramatta we thank you for your support and I hope we can welcome you back to the Mercure Sydney Parramatta in the near future. Kind regards, Albert Sutopo Assistant Manager

AccorHotels certified review
Rahul T. Couples - 05/01/2018
« Good place to stay, friendly staff and very helpful in solving problems »

The experience started off being average as the room wasn't clean and the second room we moved to had faulty TV situation. The staff was kind enough to resolve our problem by offering us a spa suite for the incovinience caused. This gesture turned the tables from average to a good satisfying stay. Although the hotel house keeping staff needs more attention to details as every room had something missing. Example 1st room had only 1 glass, the 2nd room we moved to had only 1 cup for coffee and the last room we moved to, which is the spa suite, had peanuts packet missing that got charged to my credit card as a mini bar charge of $4.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rahul, Thank you so much for taking the time to respond to our guest survey. Whilst it was great to read that the team did their best to resolve all the issues that occurred, those issues certainly shouldn't have occurred in the first place, and I am sorry that the stay was not faultless. We will be reviewing your feedback tomorrow morning and ensure we action all the items you mentioned. Once again, thank you for sharing your experience with us and helping us to improve. We really appreciate it. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Lena Couples - 05/01/2018

We really enjoyed the cleanliness and the comfort of our room. It was cozy and the bed is very comfortable. Service could be improved. We had to ask for all the information (e.g. Wifi, breakfast time, etc.).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lena, Thank you for taking the time to complete our online guest survey regarding your experience at the Mercure Sydney Parramatta. Your feedback is particularly important in helping us to achieve our goal of continuously and effortlessly providing the excellent service to our guest. Upon reading your completed survey I was pleased to learn that you enjoyed your stay at the hotel. However I was disappointed to learn that our staffs were not being very helpful. At Mercure Sydney Parramatta we pride ourselves on the service we deliver and your experience does not reflect the usual high standards we strive to achieve. Be assured I have discussed the matter with the Front Office Manager and asked that she revisit with the team the importance of having a friendly and helpful attitude at all times to avoid this issue going forward. As comments regarding our staffs are highly regarded, this area will continue to be monitored closely to make certain no future guests are inconvenienced as such. On behalf of our entire team at Mercure Sydney Parramatta we thank you for your support and I hope we can welcome you back to the Mercure Sydney Parramatta in the near future. Kind regards, Albert Sutopo Assistant Manager

AccorHotels certified review
Billy M. Couples - 04/01/2018
« Fabulous time »

Extremely enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Billy, Thank you for taking the time to complete our online guest survey regarding your experience at the Mercure Sydney Parramatta. Your feedback is particularly important in helping us to achieve our goal of continuously and effortlessly providing the excellent service to our guest. Upon reading your completed survey I was pleased to learn that you enjoyed your stay at the hotel. On behalf of our entire team at Mercure Sydney Parramatta we thank you for your support and I hope we can welcome you back to the Mercure Sydney Parramatta in the near future. Kind regards, Albert Sutopo Assistant Manager

AccorHotels certified review
Anonymous Couples - 04/01/2018
« Enjoyable stay »

Enjoyed our short stay at Mercure Parramatta nice location and friendly and helpful staff. We appreciated the upgraded room which was very clean and had all amenities that we required. We also enjoyed breakfast and dinner in the dining room which was of a high standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhonda, Thank you for taking the time to complete our online guest survey regarding your experience at the Mercure Sydney Parramatta. Your feedback is particularly important in helping us to achieve our goal of continuously and effortlessly providing the excellent service to our guest. Upon reading your completed survey I was pleased to learn that you enjoyed your stay at the hotel. On behalf of our entire team at Mercure Sydney Parramatta we thank you for your support and I hope we can welcome you back to the Mercure Sydney Parramatta in the near future. Kind regards, Albert Sutopo Assistant Manager

AccorHotels certified review
V C. Families - 03/01/2018
« Very good, had a very pleasant stay »

Very well, clean, courteous staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veronica, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Jizhaopeng Couples - 03/01/2018
« great »

very kindly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ji, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sara Wilkie Front Office Manager

AccorHotels certified review
Kevin Couples - 03/01/2018
« Okay »

We have been staying here for 30 years (I think it was the Travelodge originally?) and find the location great. The upgraded bathroom was fine and the room clean but the hotel in general looks tired. The carpet on our floor looks as though it was laid over gravel and the lifts need a good spruce up. Admittedly we were there over the December holiday period but we had to ask for the bar to be open twice before it happened (short staffed?) - there was no sign advising when the bar was to open so we also had to ask that as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. I was delighted to read that you have noticed some of our renovations and the improvements we are making, I assure you that carpets are on the renovation schedule. I can't believe we have overlooked something as simple as signage at the bar - I have passed your feedback onto Elise, the Food and Beverage Manager to ensure we have one put up today! Thanks for the suggestion, its this kind of feedback that really helps us improve. Thank you again for sharing your experience, and we hope you will return again soon. Kind regards Sara Wilkie Front Office Manager

AccorHotels certified review
Michael Couples - 02/01/2018
« Great experience for first time visit. »

My first time visting Mercure Parramatta. Hotel looks clean and tidy as you enter and the lobby is also the same. Check in was quick and painless. Staff member was friendly and efficient. The room was larger than I was expecting and had all the conveniences I was expecting. Bathroom was very clean and tidy and the use of the bathrobe and slippers in the Privilege Room was nice. Overall happy from check-in to chec-out. Would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your first stay at Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sara Wilkie Front Office Manager

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