Hotel - Mercure Sydney Parramatta
Mercure Hotel Mercure Hotel

Mercure Sydney Parramatta

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4.0/5 871 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Jacuzzi
  • Babysitting on request
  • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

The 4 star Mercure Sydney Parramatta offers 164 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet, Minibar, 24 hour room service and European pilliow menu as per your selection.

  • 164 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Manual temperature control
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Pay per view channel(s)
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,341 reviews

Our guest reviews for Mercure Sydney Parramatta

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 871 reviews
AccorHotels certified review
El Families - 14/11/2017
« Comfortable and convenient. »

Friendly staff, large comfortable room but a few minor things that detracted from overall experience. Room was very large and comfortable but bedding configuration wasn't what was initially booked. Despite this, didn't try to change as it was only for one night and it was still OK for our needs. It may also have been my fault for not checking details carefully when checking in on-line. Also had trouble getting Wi-Fi to work and there was no TV remote to be found in room. Dinner in restaurant was a mixed experience. Couple of dishes very nice, another couple not very pleasant. Also think we were charged for an extra beverage but only realised when in a hurry to check out. Have stayed here many times before and will still come back as it is very comfortable and convenient.

AccorHotels certified review
Nicole A. Families - 14/11/2017
« Nicole »

Arrival staff extremely pleasant and helpful with transport,, Disappointed with not getting the bedding that I requested with booking . com and verbal confirmation with staff on the Friday before booking in to find I was given a king bed and a single after clearly asking for two double beds ..

AccorHotels certified review
Dave Business - 13/11/2017
« Dave »

Overnight, great dinner & breakfast at restaurant. TV reception/picture not so good.

AccorHotels certified review
Libby T. Families - 13/11/2017
« Pleasent »

We were misunderstood as members of a tour group, were left only 2 small soaps in the bathroom in one of our rooms. It was fixed after I talked to the housekeeping. Breakfast was good & plentiful, thanks I like to write about the front desk staffs, Sara was wonderful in checking us in, we were 5 of us (2) rooms. I mentioned that my husband is a sailor & would love to sail in the famous Sydney harbour, she helped me to look for a marina or yacht club, we've tried & still trying on our trip back to Sydney next week before we fly home to USA. Albert helped my husband to call the rental car emergency desk in the middle of the night, because we found out one of the tires was flat & we left early in the morning, talking help they did a splendid job, we travel a lot & happy that they made our stay in Sydney a pleasent one. Thank you.

AccorHotels certified review
Iven Couples - 13/11/2017
« We usually stay in Western Sydney at Mercure Rosehill and have never been disappointed »

Excellent as always!

AccorHotels certified review
Daryl Families - 12/11/2017
« dissappointed in the facilities »

The spa, which is still advertised, was now a palm garden. Was looking forward to relaxing in the spa but was disappointed. Actually made the whole weekend stay feel we should have stayed elsewhere.

AccorHotels certified review
Ronnie Friends - 12/11/2017
« hotel stay was excellent but trying to book online via accor site was frustrating »

Had a fabulous experience. No complaints. The poor girl at reception desk was on her own and dealing with a lot when we arrived. She was not fazed and still provided excellent service.

AccorHotels certified review
Patrick Business - 10/11/2017
« Good value for money »

Room was good and breakfast and dinner nicely done

AccorHotels certified review
Mohammed S. P. Families - 10/11/2017
« Nice & Cozy place for everyone »

Hello, The ambience is very beautiful and the stay was very comfortable and we enjoyed our stay. The staff is very friendly and helpful. Thanks, Mohammed S. P.

AccorHotels certified review
Ea Friends - 10/11/2017

My experience overall was okay! I've never stayed at the Parramatta hotel before, only the city Mercure so I noticed some slight differences between the two. The hotel had amazing front counter service that extended out check out to midday because we were attending a concert late at night, and our room was beautifully made up. The only couple of problems I had was the thinness of the walls as throughout the night and early hours of the morning I kept getting disturbed by other residents on the same floor and construction outside. We were also disturbed at 9am by a worker letting himself into our room, he knocked but opened the door straight away, I could hear him knocking and entering other rooms close to ours as well but considering we hadn't checked out it was quite a shock to have someone just let themselves into our room with no notice. I suggest maybe keeping a list of people who are staying in rooms and their check out times for the workers to keep with them and look at for reference to prevent this from happening again. Other than that we had a lovely experience at the hotel and would come again!

AccorHotels certified review
Stuart R. Business - 10/11/2017
« Always looked after at Mercure Parramatta »

In Sydney for business and stay at the Mercure Parramatta, nothing and issue for the ever friendly and accommodating staff

TripAdvisor review
Business - 10/11/2017
« Mercure Hotel Paramatta »

Overall the hotel was poor. The parking at rear was dirty - dry leaves, rubbish and water on the floor. The breakfast was near warm to cold. The bathroom was was not cleaned and the shower was leaking.

AccorHotels certified review
Lynda Families - 09/11/2017
« We were very satisfied with the stay at the Parramatta Mercure »

From check in to check out we found the staff friendly and very helpful. The room was excellent, we couldn't have asked for more. The bathroom was clean and tidy.

AccorHotels certified review
Ross F. Business - 09/11/2017
« I am one satisfied client, who has always been well taken care of by Jollee, Skye and Michael. »

After staying at the Mercure Parramatta for 6 months as I developed my business, after the growth and success of my business, I go out of my way to stay at the Mercure. When you are running and developing your own business, working long hours and then knowing you have a home away from home, life is not so hard. The Mercure became my family away from home.

AccorHotels certified review
Robert M. Couples - 07/11/2017
« Disappointed with no spa or jacuzzi »

Everything was awesome except no hottub

AccorHotels certified review
Zak Business - 06/11/2017
« Barely acceptable »

Needed to be in Sydbey in a hurry and was told the Mercure was the only place with a vacancy. Location is good for getting places, but noise from the main road is terrible. Starts at around 5 in the morning and goes till after midnight. Heavy trucks with their air brakes, hoons, and the customers attending the Maccas across the road. The hotel looks nice from the outside, but upon entering it is clear it is squarely stuck in the eighties. It only gets worse once you go up to the room. Poor quality renovations are evident in the paintwork, bathrooms, and carpet. The rooms are on the smaller side, but comfortable. The shower is over-bath, so anyone with a bad back or knees may have difficulty getting in or out. There is a fridge, minibar, and kettle in the room and the selection is reasnoble. The staff are friendly, helpful and greet you warmly on arrival. For what you pay to stay at the Mercure, I always prefer to stay elsewhere if at all possible, and get that much more for the company dollar.

AccorHotels certified review
Emma Couples - 06/11/2017
« Great 2 night stay, clean rooms, good breakfast, very comfortable beds. »

We had a great stay at the Mercure, with buffet breakfast which was a plus and very spacious rooms. The one thing that made our stay at the hotel great was the outstanding customer service we received from Sara, she was lovely from the moment we walked in to the moment we walked out. She even made the effort to come and say hello to us at breakfast when she would see us, really made us feel welcome and valued as clients. We will be back again. The only thing that could be improved is the outdoor, pool area. We also had a room with a locked ajoining door to a family with toddlers as I could hear them crying, I would suggest next time perhaps to have couples seperate to family’s

AccorHotels certified review
Anonymous Families - 05/11/2017
« Fun »

As always really friendly, fun, safe and clean. Excellent service

AccorHotels certified review
Andrew J. Couples - 05/11/2017
« Our stay was for one night only, thus given a comment as Satisfied »

Breakfast was good and substantial, some areas of the hotel require uplifting (Carpets, painting etc.) probably age related

AccorHotels certified review
David G. Business - 05/11/2017
« Good nights sleep for the next meeting »

Nice outside seating for a late night drink. Breakfast buffet for $1 is a great promotion - still missing nice bread though. Room is nice, but somewhat dated, shower is in the bathtub and ripped curtains (sun deterioration?) Very nice customer service - forgot my phone charger and they called me about it! Thank you.

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