Novotel Brussels City Centre Hotel 4 stars

TripAdvisor rating 4.0/5 3,362 reviews
Novotel Brussels City Centre
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+ 21 Services
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Room 1

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Hotel extras

  • City center location

  • Direct access to metro De Brouckère

  • Free WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

  • Fitness, jet-stream pool, hammam, relax area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Hammam
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Congress center
  • Web Corner on a Mac

Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000
brussels
belgium

Tel: +3226200428

Fax: (+32)2/5055000

Contact email

Check-in from 14h00

Check out up to 12h00

  • 47 :   47 BOURSE/BROUCKERE

  • 60 :   60 BOURSE/BROUCKERE

  • 81 :   81 BOURSE/BROUCKERE

  • 1A :   1 SAINTE CATHERINE

  • 1B :   5 DE BROUCKERE

  • ANVERS-BRUSSELS :   GARE CENTRALE

  • BRUGGES-BRUSELLS :   GARE CENTRALE

  • By plane

    ANTWERPEN DEURNE At 40km / 25 miles

  • By plane

    BRUSSELS SOUTH At 60km / 0 miles

  • By plane

    BRUXELLES NATIONAL At 12km / 7.46 miles

  • By plane

    OSTEND At 120km / 75 miles

  • By boat

    OOSTENDE At 120km / 75 miles

  • By car

    BRUSSEL At 0.1km / 0.06 miles

  • By car

    BRUSSEL KOEKELBERG At 5km / 3.11 miles

  • By train

    CENTRAL station At 0.8km / 0.5 miles

  • By train

    GARE DU MIDI At 2.5km / 1.55 miles

  • By train

    NOORD station At 1km / 0 miles

GPS :50.850937, 4.350372

Our accommodations

Combine work and relaxation in complete serenity. Our Superior room mixes modern decor, ergonomic design and high-tech equipment: air conditioning, flat screen tv, WiFi, tea and coffee making facilities and minibar

Superior Room with a double bed.

  • Max. number of persons: x2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 double bed and 2 sofa beds

  • Max. number of persons: x4
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with a double bed

  • Max. number of persons: x2
  • Area: From 28
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Our trendy Bar & Brasserie offers you a wide range of tasty meals and various famous Belgian beers. Also for the children we have special attention. Free WiFi available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 215 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more
Novotel Brussels City Centre Meeting Room

Our guest reviews for
Novotel Brussels City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

10,043 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,362 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Poor checkin, rest of visit fine

Customer review rating 4.5/5

Anonymous Business - 19/04/2019 AccorHotels certified review

My checking experience with a trainee was poor and took much longer than usual. I can usually checkin online but this was not offered. The room was comfortable and quiet.

Excellent hotel and location

Customer review rating 4.5/5

Farouq H. Business - 19/04/2019 AccorHotels certified review

It was comfortable and enjoyable stay

Dear Farouq h., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Amazing rooms, great location!

Customer review rating 4.5/5

Sherry Families - 18/04/2019 AccorHotels certified review

We had a great experience- the rooms were big and clean. Very good bathrooms and the location was very central and convenient for us. Very friendly staff.

Dear Sherry S., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

VERY PLEASED

Customer review rating 4.5/5

Niki Business - 18/04/2019 AccorHotels certified review

FRIENDLY WELCOMING, VERY HELPFUL AND FRIENDLY STAFF, THE LOCATION OF THE HOTEL PERFECT, VERY EASILY ACCESSIBLE, CLOSE TO METRO STATION 3' and BRUSSELS CENTRAL 8' WALKING, CLOSE TO GRAND PLACE 10' WALKING.CLOSE TO SHOPS AND RESTAURANTS. COMFORTABLE ROOM, CLEAN. THE BREAKFAST WAS EXCELLENT. I WOULD DEFINITELY RECOMMEND IT.

Dear Niki G., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Enjoyable.

Customer review rating 4.5/5

Sirpa Couples - 18/04/2019 AccorHotels certified review

The room was spacious and bright, the staff was very friendly and the breakfast versatile and tasty.

Dear Sirpa L., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Nice and close to sights

Customer review rating 4.5/5

Ann S. Couples - 17/04/2019 AccorHotels certified review

Very nice stay at Novotel City Centre

Dear Ann S. A., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations
Customer review rating 4.5/5

Julie M. Couples - 17/04/2019 AccorHotels certified review

Very nice clean Hotel great customer services

Dear Julie m., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Inconsistent standards across the Accorhotels group

Customer review rating 4.5/5

Joseph Couples - 17/04/2019 AccorHotels certified review

While the hotel and room conditions were satisfactory, I specifically added a comment to my online booking explaining that I paid for the reservation using a virtual card system (MBWay/MBNet) that is commonly used in Portugal and never gave me any problems in any hotel in Portugal affiliated with Accorhotels. Suddenly, in this hotel, the same payment method is apparently unacceptable and we have to pay again for the same reservation using a different card. A refund was supposedly sent, but I have not received it yet and may never receive it anymore because just this week, my physical card was lost and had to be cancelled, which, while not the hotel's fault, just adds to the frustration. If this Portuguese payment system was a problem, I expected it to be communicated to me as soon as the booking went through with my message, but I never received any message in advance informing me of this incompatibility and allowing us to plan ahead. Therefore, the check-in process was disappointing. I assumed that Accorhotels held the same standards of service across the group, but if what applies to a number of hotels doesn't apply to others, that needs to be made clear well in advance and it wasn't. At the very least, special comments upon booking should not be automatically ignored.

Dear Joseph-Lambert N., Thank you for taking the time to tell us about your experience at the Novotel Brussels City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our front office manager is taking the appropriate measures to address the problem and prevent future occurrence. At the same time we would like to inform you that the refund for you was ordered on your virtual card by us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabelle Secretary Guest Relations

Nothing special, very well in total

Customer review rating 4.5/5

Anonymous Business - 16/04/2019 AccorHotels certified review

Good reception service, very slow service in restaurant as it was full and the staff was extremly busy.

Great value for money

Customer review rating 4.5/5

Romaind Couples - 16/04/2019 AccorHotels certified review

Great experience mostly thanks to the free room upgrade. Spa was great, breakfast was great, hosts were great, huge and clean room. Too bad there wasn't a bathtub as the room was big enough.

Dear Romain D., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Too pricey for services offered

Customer review rating 4.5/5

Adrian P. Business - 15/04/2019 AccorHotels certified review

Room was painted in dull colours, had a terrible view towards a big hole outside and a constant noise during the day. Definitely not worthing 175 EUR/night. Invoiced 35 EUR for a borrowed item returned before check-out. The so called Spa consist of a tiny swimming pool and two smelly "hammams", nothing resembling actually the real hammam.

Great amenities, close to city centre, spacious room

Customer review rating 4.5/5

A C. Couples - 15/04/2019 AccorHotels certified review

Great amenities (gym and room service) Close to city centre but away from too much street noise Spacious room and comfy bed

Dear Ashlyn Brooke C., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Great place to stay in central Brussels!

Customer review rating 4.5/5

Remainer T. Couples - 14/04/2019 AccorHotels certified review

Staff very friendly and helpful, room clean and relaxing. Location - couldn't be better for central (old town / t.) Brussels! Breakfast and other food all very good, although breakfast cost was a little high.

Dear Geoff D., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Space and Time

Customer review rating 4.5/5

Phil B. Business - 07/04/2019 AccorHotels certified review

I always feel welcome at this hotel and it gives me a good base from busy working days.

Dear Philip James B., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Good accomodation

Customer review rating 4.5/5

Bully Business - 07/04/2019 AccorHotels certified review

Good welcome at reception Very nice breakfast Comfortable rooms Nice restaurant in the hotel Very close to grand palace and nice restaurants The only missing private garage but there is a few nearby and I heard jus in front of the hotel one underground park is under construction Thanks for everything

The toielet which was seperate from bath & too small pool

Customer review rating 4.5/5

Atousa N. Families - 07/04/2019 AccorHotels certified review

Locatoin was exellent , e were nearly satisfy

Extremely satisfied

Customer review rating 4.5/5

Jesper J. Business - 05/04/2019 AccorHotels certified review

Unfortunately, I did not experience the breakfast. Very good standard; clean and friendly service!

Dear Jesper J., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Good room, all fine

Customer review rating 4.5/5

Bert J. O. Business - 05/04/2019 AccorHotels certified review

Friendly and competent reception staff. room good. The refugees and homeless people in Brussels are a big problem. I suggest the hotel to take action towards the city to solve the devastating situation of the people on the street.

Dear Bertjan O., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Great one night trip to Brussels

Customer review rating 4.5/5

Shri R. Families - 05/04/2019 AccorHotels certified review

We were 2 families of 2 adults and 2 kids staying unfortunately for only 1 night at Novotel. Location was very central to all main tourist attractions, the service at the hotel was impeccable and the breakfast services was very good. Also kids zone downstairs served as great distraction. Rooms were spacious with exellent toilet and bathroom facilities. Overall really good hotel property

Dear Shridar R., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Comfortable stay with a good breakfast.

Customer review rating 4.5/5

Public S. Business - 04/04/2019 AccorHotels certified review

I have stayed at the hotel several times. It's generally comfortable, well-located for the metro and restaurants and has good facilities including tea/coffee making in the room. The air conditioning was a little noisy during my last stay but otherwise everything was good - bed, bathroom, breakfast, etc.

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