Novotel Brussels City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,403 reviews

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Novotel Brussels City Centre - Image 1
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Rue de la Vierge Noire 32, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • City center location

  • 'Green Key' certified

  • Direct access to metro De Brouckère

  • Free highspeed WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

Our accommodation(s)

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Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUSSELS
Belgium

GPS:50.850937, 4.350372

Telephone
Fax +32 2 505 50 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,403 reviews

TripAdvisor Rating  4.0/5  3,741 reviews

Regular Stay

Customer review rating 2.5/5

Andreia V. Solo - Confirmed reviews ALL

The most positive thing related to this hotel is the front-desk team, specially Aaron. Cleaning is very poor, the bed is terrible and cause me huge pain in my back. In general the room decoration is very impersonal, cold and sad. Breakfast presentation is not good.

Dear Andreia, We would like to thank you for this review about your recent experience in our hotel. It is heartening to hear that you appreciated the efforts of our front-desk team, and we are especially pleased that Aaron stood out as a special contributor to your satisfaction. We regret to hear that several aspects of your stay did not meet your expectations. While we are proud of our modern and minimalist design, we understand that personal tastes in decor vary, and we're sorry to hear that you found the room atmosphere not to your liking. Our commitment to cleanliness is unwavering, and we assure you that housekeeping is carried out daily to provide a clean and comfortable environment. We take pride in the variety and quality of food and beverages we provide, maintaining high standards across our services. The positive remarks regarding our staff are greatly appreciated and serve as encouragement to continue striving for excellence in guest satisfaction. We remain dedicated to improving our guests' experiences and take all feedback seriously as we work towards this goal. We hope to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

Front desk staff could be a little more customer service oriented

Customer review rating 3.0/5

Curt H. Friends - Confirmed reviews ALL

The stay was fine. There was a LOT of construction around the hotel and so our pick up cars couldn’t find where we were sometimes. I think you could put a note on your site that when booking there is a lot of construction and closed streets around the hotel. The hotel was clean and room was fine. The front desk staff almost seemed like we were bothering them when asking questions. We stayed at several other Accor hotels in Belgium and London and we had amazing customer service. And it wasn’t just one of them. There were several that just didn’t seem to want to help or make suggestions or provide information to us. It was the most unfriendly Accor hotel we have experienced. I honestly wouldn’t recommend your property. I am sorry but your front desk staff is critical to a good customer experience. I worked in the travel industry for 20 years so I know what is expected. Please encourage your front desk to be customer service minded and helpful to your guests. It will make all the difference.

Dear Curt, Thank you for taking the time to review your stay. We are delighted to hear that you appreciate our efforts in maintaining a clean environment and our sustainable development initiatives, as well as your positive view on our loyalty program. We regret to hear about your experience with our front desk staff. While we strive to provide exceptional service, it appears we did not meet your expectations in this instance. We also understand that the construction around the hotel posed challenges during your stay. Please rest assured that we are considering ways to better communicate any external factors that may impact our guests' arrival and navigation around the property. We are heartened to know that you would recommend our loyalty program, and we thank you for your high rating of our cleanliness. These aspects are a testament to our commitment to providing a pleasant experience at our properties. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Very centralized location with access to all historic attractions by a short walk. The nearest station is just 2-3mins away so overall very well located

Customer review rating 5.0/5

Sadiqa K. Solo - Confirmed reviews ALL

Very spacious, modern and super cozy room. I also opted for the breakfast buffet and it was well worth it with the variety of choices they offer. Very centralized location with access to all historic attractions by a short walk. The nearest station is just 2-3mins away so overall very well located.

Dear Sadiqa K., Thank you for such a positive review. We are delighted to learn that your stay at Novotel Brussels City Centre met your expectations, particularly appreciating our prime, central location that eased your exploration of Brussels' historical treasures and convenient access to public transportation. It's wonderful to note that the comfort and modernity of our rooms added a cozy touch to your experience. Your positive remarks on the breadth and quality of our breakfast buffet are most gratifying. At Novotel, we strive to present a diverse range of dining options to please our guests' varied tastes and preferences. It's pleasing to see our efforts in cleanliness and sustainable practices have not gone unnoticed. We understand the importance of maintaining high standards, not only for guest satisfaction but also for the well-being of our planet. Lastly, your endorsement of the ALL – Accor Live Limitless loyalty programme is much appreciated. We hope to continue providing you with the exceptional service and benefits that come with your Silver status. It would be our pleasure to have you return on another occasion. Very best wishes, Marc UYTTERHOEVEN, General Manager

Impeccable

Customer review rating 5.0/5

V. Couples - Confirmed reviews ALL

Parfait

Chers Hôtes, Merci d'avoir pris le temps de nous faire part de votre expérience chez nous. Nous sommes ravis de constater que votre expérience parmi nous a été à la hauteur de vos attentes et que vous avez particulièrement apprécié la propreté de notre établissement. Nous sommes fiers de constater que votre séjour a été impeccable et parfait, reflétant notre engagement envers l'excellence et le confort de nos hôtes. Merci pour votre confiance et votre précieux retour. Au plaisir de vous accueillir à nouveau, Marc UYTTERHOEVEN, General Manager

Well located, huge room, comfortable bed

Customer review rating 4.5/5

Andreea Solo - Confirmed reviews ALL

I really enjoyed the stay, I arrived early in the morning, but my room was ready so I could immediately leave my luggage and go out exploring . I did not have breakfast in the hotel, so can’t rate that, but the bed was great, also the gym facility which I used. One downside, in case you mind some night noise, from Sat to Sun, as my room was located at 1st floor, I was awakened by some party people as well as ambulance/fire fighters a few times during this night. No noise on Sun to Mon though and perfect sleep.

Dear Andreea, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear that our hotel's prime location contributed positively to your exploration of Brussels, and that you found the spaciousness of your room and the comfort of our beds to your liking. It's also gratifying to know our gym facilities met your expectations, enhancing your overall experience. However, we regret any inconvenience caused by the noise disruptions during your Saturday night stay. We understand the importance of a good night's sleep and strive to provide a peaceful environment for all our guests. While we do have double-glazed windows to minimize city noise, and typically recommend rooms on higher floors for quieter stays, we apologize if this caused any disturbance to your rest. We're particularly pleased that you could benefit from our early check-in service, allowing you to settle in and start your day in Brussels without delay. Your recognition as an ALL member is something we take seriously, and we're delighted that you felt valued during your time with us. We hope to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 1,943 reviews 9.4/10 Location
  • 2,042 reviews 7.3/10 Room
  • 1,791 reviews 8.5/10 Service
  • 31 reviews 8.8/10 WiFi
  • 1,132 reviews 8.4/10 Breakfast
  • 783 reviews 7.1/10 Cleanliness
  • 260 reviews 6.9/10 Wellness Area
  • 7 reviews 5/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.