Hotel - Novotel Brussels City Centre
Novotel Hotel Novotel Hotel

Novotel Brussels City Centre Hotel

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4.0/5 2,995 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Hammam
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 16 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Combine work and relaxation in complete serenity. Our Superior room mixes modern decor, ergonomic design and high-tech equipment: air conditioning, flat screen tv, WiFi, tea and coffee making facilities and minibar

  • 217 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 75 family rooms
  • 36 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Manual temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 7,045 reviews

Our guest reviews for Novotel Brussels City Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,995 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Daniel Couples - 16/02/2018
« Brussels Centre :) »

My stay at Novotel Brussels City Centre was great. I booked a room for one night for and my partner who were both pleased with our stay. The room I booked was at a good price. Then once I checked in and saw the room I was surprised by how spacious and how nice the room actually was for the price. Staff were very welcoming and nice. The location was a good vibrant part of Brussels with everything, sights, attractions, shops all within a conveinient walking distance. Thank you Novotel :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel E., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Morten O. N. Couples - 16/02/2018
« Very high standard »

The staff was very kind. The breakfast was exceptionally good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Morten Overgaard N., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Nikola Business - 15/02/2018
« Perfect »

Your hotel fulfilled all my expectations and needs. The room was clean and spacious. Breakfast very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikola O., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Andreas Business - 15/02/2018
« No sleep and a wrinkled shirt »

Unfortunately the fan of the a/c and in the bath did not turn of over night. I woke up very often and missed the alarm in the morning as I had to sleep with ear plugs. When I wanted to iron a shirt I didn't succeed because the irons they have at Novotel are totally useless as they work without steam.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas P., Thank you for taking the time to tell us about your experience at the Novotel Brussels City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the problems you have had with air-conditioning. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the head of our housekeeping department will take note about the irons. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Anonymous Business - 14/02/2018
« Excellent stay »

Good staff. Pleasant service. Good food especially room service dinner. Comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth Shovelton, We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Thomas M. Business - 13/02/2018
« Nice hotel, in a central location »

I enjoyed my hotel stay at the Novotel Brussels City Centre location. I thought I was at the Grande Place when making my reservation. However, the location was quite central to much of what I wanted to see.

AccorHotels certified review
Anonymous Couples - 12/02/2018
« Relaxed »

good quality service and good service at the breakfast. Very friendly staff at the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha Brionne, We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Jean P. L. Q. Business - 10/02/2018
« nice pleasant stay for business purposes »

All OK except for the service in the bar/restaurant where the service is slow and not taken seriously. My friends from Kenya ordered steak and never got their potatoes frites!

AccorHotels certified review
Koen Z. Business - 10/02/2018
« Nice hotel, please speed up checkin experience »

I like staying at your hotel. Nice rooms and good WiFi. The only thing that irritates me time after time is the incredibly slow checkin experience here. Even if I do advanced checkin online. It always seems to need to take 10 to 15 minutes for that person in front of me in the queue to get checked in. What irritates me even more is that generally after 10 minutes of useless waiting suddenly one or two employees show up from the office on the left. If there are more on duty, why the heck don't you show up immediately when someone is waiting at the front desk?! Prioritize helping your guests over whatever it is you're doing in that office please. And ensure you don't have to hit 100 keys on your computer and look difficult for over ten minutes to get someone checked in. Take an example from the Citizen M hotel chain. Self service checkin. Takes maybe 2 minutes max and I'm off to my room. Awesome experience.

AccorHotels certified review
Anonymous Business - 09/02/2018

"Problem-less" :-) Smooth check-in, friendly staff, good meeting room facility and snacks. We did however wait a lit too long for our lunch to be delivered - it was however very good when it came.

AccorHotels certified review
Joop D. B. Business - 09/02/2018
« Nice, as may be expected for the price »

Efficient, good and comfortable

AccorHotels certified review
James S. Business - 08/02/2018
« Manager »

Very good - nice hotel and good breakfast. Friendly staff.

AccorHotels certified review
Edwin Business - 07/02/2018
« Nice and clean, good service, good breakfast »

Nice and clean, good service, good breakfast

AccorHotels certified review
Peter L. Business - 07/02/2018
« Professional service , no issues at all »

Very good. Staff were extremely helpful with access to restaurant and late check out

AccorHotels certified review
Petur Friends - 06/02/2018
« Overall satisfied, with some details that can be better »

The basics are solid as always, but I do need to mention some details: - cleanness of the bathroom was less than expected - the AV connection block for the TV didn't work, I found that the HDMI cable that should go into the TV was broken (connector ripped off) - it would be great to make the wifi compatible with devices that cannot log in to a captive portal, for example chromecast. Not for the streaming, but stuff like local cast or local music playback.

AccorHotels certified review
Anonymous Solo - 06/02/2018

As always the hotel was clean and comfortable. The room is spacious and the bed comfortable. My one criticism is that you've changed the pillows to these strange ones which are split down the middle and are very uncomfortable. I found some "normal" ones in the cupboard, thankfully, but the new default ones are not pleasant and hurt my neck.

AccorHotels certified review
Anonymous Business - 06/02/2018
« Excellent »

Nice and clean. Good breakfast.

AccorHotels certified review
Hande Families - 06/02/2018
« family with teenagers »

efficient

AccorHotels certified review
Anonymous Couples - 06/02/2018
« Ok, but expected a little more »

Great staff, good location, but room was in need of refurb. Smell or urine in toilet constantly. Air con rubbish, delicate bed, cleaning staff loud in next rooms very early

AccorHotels certified review
Steve B. Friends - 06/02/2018
« Very nice hotel, friendly staff, our group enjoyed the stay »

Our initial observations of the hotel were that it was modern, clean, and had great facilities. Our rooms were lovely, and had everything we needed. The staff were very friendly and helpful.

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