Hotel - Novotel Brussels City Centre
Novotel Hotel Novotel Hotel

Novotel Brussels City Centre Hotel

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4.0/5 3,036 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Hammam
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 16 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Combine work and relaxation in complete serenity. Our Superior room mixes modern decor, ergonomic design and high-tech equipment: air conditioning, flat screen tv, WiFi, tea and coffee making facilities and minibar

  • 217 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 75 family rooms
  • 36 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Manual temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 7,581 reviews

Our guest reviews for Novotel Brussels City Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,036 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kevin W. Business - 14/04/2018
« Rude staff and awful room »

The lady on reception at check in was especially rude for no reason. My room was like an oven as the air con was faulty and when I reported it another lady couldn’t have been less interested! When I returned in the evening having been at work all day the solution was a fan!! I complained and I was given another room which was fine. Your staff need a lesson in customer service. And I’m a loyalty member too!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin W., Thank you for taking the time to tell us about your experience at the Novotel Brussels City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the behavior of our staff. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our front office manager is taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Laurie C. Business - 13/04/2018
« Great hotel facilities, helpful staff and spacious room »

Very positive experience - I stayed for two nights for a training session held in the hotel. The training facilities were good. The room was fantastic - lovely and spacious and the reception staff were helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurie C., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
H. Couples - 11/04/2018
« Short pleasant stay »

We stayed for one-night location and cleanses was what we were looking for and it was fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Althobyane H., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Eoin D. Couples - 10/04/2018
« very happy with stay »

good location, very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eoin D., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Julie W. Couples - 10/04/2018
« almost perfect, except Breakfast was disappointing. »

Very welcoming staff. Nice touch to help us with a celebration, complementary drink, and sweets on the bed in the shape of a love heart. Breakfast was ok, nothing exciting nor particularly tasty.

AccorHotels certified review
Rinat Families - 10/04/2018

It was great. Nice stuff. Nice swimming pool and pacilitis

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rinat Y., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Ghislain N. Couples - 10/04/2018
« Convenient »

Good experience, comfortable

AccorHotels certified review
Katherine Families - 09/04/2018
« Lovel hotel; very convenient to what we need overall. »

Nothing to fault. Everything’s perfect from room, amenities, and services. We enjoyed the swimming pool, spa, and gym after the tiring day,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine A., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
M E. Families - 09/04/2018
« it was ok, alot of police around the area, wife felt uncomfortable busy area »

it was good for me, but we didnt enjoy brussels, room service could be better, every thing we asked for such as toiletries, we have been asked to come and collect from reception ourselves which doesnt happen at other 4 star hotels,

AccorHotels certified review
Steviecee Families - 09/04/2018
« Very good staff, but far too noisy at night-time »

Kevin at Reception was outstanding, very helpful and patient. However, the room was not ready when I arrived with my son, which was irritating. The rooms themselves are looking a bit shabby and are showing their age, no doubt through heave use during the years. However, although my room overlooked a building that was being demolished (so I thought it would be quiet), at night it was really, really noisy outside (shouting, horns from cars in the street 7 floors below) and I hardly got any sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen c., Thank you for taking the time to tell us about your experience at the Novotel Brussels City Centre. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and we regret that your stay was deranged by street noise. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Aleksandar Friends - 07/04/2018
« Very good city hotel »

Nice hotel, close to the city center, and within walking distance to two railway stations (Central and North). The front desk staff was helpful and quickly answered to all our inquires. The bar is good to have a drink before bed. Also, the gym has basic amenities and it is sufficient to have some workout if you stay for few days. The pool is small and with few people becomes crowded. I would recommend this hotel as the base for sightseeing of Bruxelles and/or Belgium using rail.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aleksandar Antonic, We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Julie Families - 06/04/2018
« Great stay in Brussels »

The room was spacious and our kids enjoyed the pool. The staff was friendly and accomodating. The breakfast was fantastic! The hotel is in a good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie S., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Anonymous Business - 06/04/2018
« Someone had been smoking »

As a gold member I expected a better grade of room however the room seemed to be standard (on 3rd floor). One of my colleagues who is also a gold member was given a 7th floor room. Also I could tell that some previous occupant had been smoking in the room. They even covered the smoke detector with a sanitary bag! I noticed this when I arrived and removed it. Although the cleaners did not discover this. Not really the standard I was expecting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward G., Thank you for taking the time to tell us about your experience at the Novotel Brussels City Centre. I am sorry that your experience did not meet your expectations; At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We kindly suggest you to report issues during your next visit so that things can be solved on the spot. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Small B. R. Families - 06/04/2018
« Great Location »

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek T., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Mj Families - 05/04/2018
« Wonderful »

Staff were helpful, breakfast was excellent, place clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary Joy N., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Adi C. Business - 05/04/2018
« Very good »

Nice and comfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian C., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Peter C. Solo - 05/04/2018
« Rooms »

The overall presentation of the rooms was to my satisfaction. Linen was clean, bathroom clean. The only thing that compromised the whole experience was the retention of a used bath towel from day one into day two. Towel was left on the bed.

AccorHotels certified review
Aziz Business - 05/04/2018
« Comfortable Stay »

Enjoyable and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aziz B., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Rathiskanth S. Families - 05/04/2018
« Unhappy stay »

Not a happy stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rathiskanth S., Thank you for taking the time to tell us about your experience at the Novotel Brussels City Centre. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabelle Secretary Guest Relations

AccorHotels certified review
Kimberly M. Families - 03/04/2018
« Clean and quiet stay »

upon arrival we were greeted and our rooms were ready! Nice rooms and enjoyed the location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimberly M., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

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