Hotel - Novotel Brussels City Centre
Novotel Hotel Novotel Hotel

Novotel Brussels City Centre Hotel

4.0/5 3,199 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Hammam

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Congress center
  • Web Corner on a Mac
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Hotel location

Our rooms

Combine work and relaxation in complete serenity. Our Superior room mixes modern decor, ergonomic design and high-tech equipment: air conditioning, flat screen tv, WiFi, tea and coffee making facilities and minibar

  • 217 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 75 family rooms
  • 36 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 8,749 reviews

Our guest reviews for Novotel Brussels City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,199 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Alberto Couples - 14/10/2018 AccorHotels certified review
« Nice and comfy »

Just a night, nice room, realtà clean as it should be. Pleasing

Jb Business - 12/10/2018 AccorHotels certified review
« Average hotel »

The check in and check out was nice and quick as we had pre booked. The hotel was clean and tidy and centrally located but I did feel that it was expensive in comparison to other hotels. The bar area is on the small side with not many places to sit comfortably, maybe the reception area could be reduced to give more space around the bar

Ismael Couples - 12/10/2018 AccorHotels certified review

I didn’t received my welcome drink this time. The receptionist was not professional and the room not well isolated. Overall everything was great The drinks at the bar and atmosphere itself. Good shower and bed also great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ismael Z., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will also share your comments with our front office manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Xxhenxxx Business - 12/10/2018 AccorHotels certified review
« Busines conference »

The rooms are great. Meeting rooms needs an update Abosuluty the worst hotelfood in the world

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henning C., Thank you for taking the time to tell us about your experience at the Novotel Brussels City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabelle Secretary Guest Relations

Isa F. Business - 09/10/2018 AccorHotels certified review
« Nice seminar in Brussels »

We had organised an offsite in this hotel. The logistics is really great: nice meeting room well equipped, coffee breaks well organised by giving access to an open bar. I would definitively recomment this hotel for such purpose

Anonymous Business - 08/10/2018 AccorHotels certified review
« Good »

Very convenient location

Niall H. Business - 08/10/2018 AccorHotels certified review
« Great service in a well-maintained hotel! »

Good room layout, I enjoyed the breakfasts and the cleaning was impeccable. I enjoy the location and the proximity to shopping, attractions and the metro.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Niall Hugh H., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Noemie K. Couples - 07/10/2018 AccorHotels certified review
« Perfect location »

Very nice hotel with a perfect location. Everything is nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noemie D., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Jithendra Business - 07/10/2018 AccorHotels certified review
« Absolutely good »

The service, food and facilities were b very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jithendra R., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Bettina L. Business - 05/10/2018 AccorHotels certified review
« A Place to feel very well »

Big room with a chaise-longue, very nice. Washroom/Toilet clean and separated. For breakfast a lot of tasty things are available. The employees at the reception are very smart and helpful. In summary: very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bettina L., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Anonymous Business - 05/10/2018 AccorHotels certified review
« Great »

This was not my first time here and similar to previous times I had a great experience. The entire staff (front desk, breakfast buffet, cleaning) is always friendly and helpful, the food is good, and the entire hotel is clean. The hotel always is accommodating. I recommend this hotel to my coworkers who also travel to Brussels for business or personal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Corie E., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Garry Solo - 04/10/2018 AccorHotels certified review
« Very good »

Very friendly very central hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Garry M., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Charlesw Business - 04/10/2018 AccorHotels certified review
« I like this hotel but there were a few issues »

I have stayed at this hotel quite a few times before and always like it. The rooms are nice and the location is good with a metro station nearby. However, this time there were a few issues: 1 In my online check in I asked for a room facing St Katherine. I did not want a room facing the demolition site on the other side of the hotel. I was given a room facing the demolition site, which did not impress me. 2 The air-conditioning in my room was switched off when I can in the room. I switched it on and it made a buzzing noise. I thought I was going to have to use ear plugs but eventually the noise stopped. 3 My room had no conditioner in it. When I asked for some the reception explained that conditioner was only for executive rooms (but he gave me some). This is a minor issue but I regard conditioner as part of my daily grooming.

Marek T. Business - 04/10/2018 AccorHotels certified review
« Kind of ok, but will rather go elsewhere next time »

When i cam to the room, there was smell of urine in the bath room and there was a toilet paper labeled on the wall... ok, i said to myself.. but when this remained there for 2day, it’s something wrong... then someone came to clean the room, didn’t replace towels and lining per my request, cleaned the bathroom well and even thanked me for requesting to preserve the environment... At the recipiention, i paid for my colleague and the invoice was supposed to be under my mail... nothing and had to spend all the waiting again, with telling the address... Overall, i didn’t really feel that customer to be put the first. Service is unstable and stuff trying but not bein trained well.

Dino V. Couples - 03/10/2018 AccorHotels certified review
« Look further »

The hotel has nice rooms but outdated, although fairly priced. Unfortunately, the restaurant is the worst: the menu has nothing to do with local cuisine, the highlight of the offer is spaghetti, Caesar salad comes with ice cold chicken breasts, large bottle of water is 6 EUR, etc... The pool and sauna are accessible for all guests but you will need to book Executive room if you want necessary and common stuff like bathrobe and slippers. For Superior rooms, you have to buy them for 30 EUR and return them, but in my case I could not even buy them as I was not allowed to. So, while in Superior room, it is my understanding you have to walk naked through hotel to get to sauna. Also breakfast is fundamentally bad: while in Belgium, there are no offers of French or local cheeses, dried meat and similar, no fruit but bananas, you have to squeeze your own orange juice, scrambled eggs taste artificial, industrial croissants and the highlight is baked beans like they offer in London. This is no 4 star hotel, this a 3 star at best. Look further...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maja R., Thank you for taking the time to tell us about your experience at the Novotel Brussels City Centre. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabelle Secretary Guest Relations

Jb N. Business - 02/10/2018 AccorHotels certified review
« clean room, kindly service, but some noise at early morning »

I feel so good in hotel during businesstrip. but, I always wake up early morning becase of near construction site.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeongbeom N., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Dhl Business - 02/10/2018 AccorHotels certified review
« very nice stay »

nice room, celan, unpleasant smell on first night, bad view from window -- construction site very nice staff, good service, good check-in/out, free water bottle in room was a nice touch very good location but a construction site next door

Anonymous Friends - 02/10/2018 AccorHotels certified review
« Great hotel »

A great hotel and a nice welcoming surprise, will definitely come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yenny Elizabeth V., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Rudi Business - 02/10/2018 AccorHotels certified review
« Perfect stay »

staff is very friendly, room are a great value, big and nice, perfect location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rudi B., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Tom Business - 02/10/2018 AccorHotels certified review
« Pleasant and comfortable stay. »

Good quality standard of the room with helpful staff and decent amenities in the room. Breakfast good, although I was missing waffles :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomasz B., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

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