Hotel - Novotel Brussels City Centre
Novotel Hotel Novotel Hotel

Novotel Brussels City Centre Hotel

4.0/5 3,328 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Hammam

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 16 meeting room(s)
  • Congress center
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Combine work and relaxation in complete serenity. Our Superior room mixes modern decor, ergonomic design and high-tech equipment: air conditioning, flat screen tv, WiFi, tea and coffee making facilities and minibar

  • 217 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 75 family rooms
  • 36 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 9,837 reviews

Our guest reviews for Novotel Brussels City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,328 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 14/03/2019 AccorHotels certified review
« Good »

I had a very good stay

Promise I. A. Business - 14/03/2019 AccorHotels certified review
« Remember who the customer is »

Check in was efficient, but I had two mem bers of staff telling me that I would have to pay for my breakfast separately. One member of staff was muttering under his breath. The pool was out of action due to high chlorine levels. The facilities should have been available from 7am but I was not able to use the Haman because the technicians did not have the facility ready until 8.30. Breakfast. I know your staff need to check that all customers have paid for breakfast, but the intensity of checking you are who you say you are and getting the customer to sign the sheet seems excessive.

Diego Friends - 14/03/2019 AccorHotels certified review
« Really nice and recommendable first time »

It was my first time in Brussels and I found the Novotel Brussels City Centre as a pleasant place to stay. Very good location. Specially I appreciate the effort they did to fulfil my request: I had a great room with nice views facing the church. I really liked it!

Eddi R. A. Business - 14/03/2019 AccorHotels certified review

Everything was good overall. With regards to the whole "environmentally friendly reuse your towel" thing you might wish to consider a policy where towels on the floor get replaced while towels on racks stay. That way people can still get their rooms cleaned without having their towels replaced. In stead of having to choose between no cleaning or cleaning and towel replacement. (To be honest I didn't care about my room getting cleaned, but I really liked the candies)

Matt Business - 13/03/2019 AccorHotels certified review
« A nice welcome, a large room and bed »

Slept well.

Business - 13/03/2019 TripAdvisor review
« Nice and well located ! »

I spent a very nice moment at this hotel. You can do everything by walking Will certainly choose it again for stay in Brussels. It is clean and the rooms are nice. All is convenient to feel comfortable.

Patrick Couples - 12/03/2019 AccorHotels certified review
« Top »

Top

Raymond Couples - 12/03/2019 AccorHotels certified review
« Just good »

Well...this is not first time when we book this hotel...but this time ...not so impressed ...as we was waiting for our room to be ready about 1.5 hour.../not clean/

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond p., Thank you for taking the time to tell us about your experience at the Novotel Brussels City Centre. I am sorry that you had to wait for your room to be ready; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabelle Secretary Guest Relations

Anonymous Couples - 12/03/2019 AccorHotels certified review
« Good »

The worst part was when we arrived in the room, one towel was wet on the floor of the shower.. And there was some dirt on the sheets of the bed... We were kind of disappointed the first night and it was late so we did not bother talk about it at first. The rest of the experience was better.

Laura Business - 11/03/2019 AccorHotels certified review
« Excellence »

We have organized a scientific seminar in Novotel and it was a perfect choice in terms of location, F&B, customer service and onsite assistance

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura L., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Friends getaway - 11/03/2019 TripAdvisor review
« Stay at Novotel Brussels City Centre Hotel »

Average Hotel. Cheaper than most of the other similar hotels, but then of course, the value you get is cheap as well. Would not recommend for staying more than a single night. Location is 10-15 min walking distance from the Central Station

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for sharing your impressions. While I wish you had a better experience, it is feedback like this that helps us to improve. Best regards,

Friends getaway - 11/03/2019 TripAdvisor review
« Poor quality & service. »

Poor quality & service. Only a single queen sized bed is available for twin sharing & reception staff was rude asking about it. Pool is like a glorified bathtub & only 2 treadmills in gym. Only good thing about this is good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, First of all we would like to thank you that you took the time to communicate your dissatisfaction about your room and attitude of our staff. We find the remarks of our clients very important and regret that our services did not come up to your expectations. Please note that we do not have any real twin rooms and that we provide rooms with a queen bed and a sofa which can be converted into a single bed. Yours truly,

Anonymous Business - 10/03/2019 AccorHotels certified review
« Very nice room, spacious good bathroom / facilities »

Pleasant helpful reception team

Nabil A. Business - 10/03/2019 AccorHotels certified review
« SATISFACTORY »

BED WAS COMFORTABLE, BREAKFAST IS REASONABLE. DID NOT EXPERIENCE ANY PROBLEMS

Anonymous Business - 09/03/2019 AccorHotels certified review
« Good »

Airco did not work, waiting line for buffet was too long, breakfast buffet was not complete eg bread missing.

M F. A. Business - 08/03/2019 AccorHotels certified review
« Business stay in Brussels »

Spacious & clean room, convenient location. The only negative about the room is that it did not contain a nespresso machine (but I knew that when I booked it)

Raphaël Couples - 07/03/2019 AccorHotels certified review
« Nice hotel with a friendly staff and close to The Grand Place »

The staff was really friendly and helpful. Hotel was nice and questions we had were perfectly answered. We only stayed 3 nights and tried the breakfast once since we felt it was a bit expensive. Continental breakfast, english breakfast. I noticed a gluten free type of industrial bread. We are not gluten intolerant but it's nice to know there's a few options for those who are. The room we stayed in was clean and the extra pillows/blanket were dust free too. Hotel was close to the subway and a few buses + the machine to buy the tickets for public transport was really close too. Overall really nice experience for an extended week end.

Our hotel has responded to the review
Our hotel has responded to the review

Dear You-Seen R., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Pierre H. Couples - 07/03/2019 AccorHotels certified review
« Excellent staying in well located hotel »

Pleasant and easy check in and check out. Top located hotel in centre of the city, in the vicinity of historical monuments. Also restaurants, cafés and bars are just a few meters away. Same for public transports. When the near construction site will be over, it will be excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre H., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Niamh Couples - 07/03/2019 AccorHotels certified review
« Brilliant »

Great Hotel Great staff Great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Niamh H., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Francisco B. Couples - 06/03/2019 AccorHotels certified review
« Gran esperencia »

Positiva

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francisco B. Urbano, We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

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