Novotel Brussels City Centre Hotel 4 stars

TripAdvisor rating 4.0/5 3,468 reviews
Novotel Brussels City Centre
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+ 22 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • City center location

  • Direct access to metro De Brouckère

  • Free WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

  • Fitness, jet-stream pool, relax area, infra-red showers

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Hammam
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000
brussels
belgium

Tel: +3226200428

Fax: (+32)2/5055000

Contact email

Check-in from 15h00

Check out up to 11h00

  • 47 :   47 BOURSE/BROUCKERE

  • 60 :   60 BOURSE/BROUCKERE

  • 81 :   81 BOURSE/BROUCKERE

  • 1A :   1 SAINTE CATHERINE

  • 1B :   5 DE BROUCKERE

  • ANVERS-BRUSSELS :   GARE CENTRALE

  • BRUGGES-BRUSELLS :   GARE CENTRALE

  • By plane

    ANTWERPEN DEURNE At 40km / 25 miles

  • By plane

    BRUSSELS SOUTH At 60km / 0 miles

  • By plane

    BRUXELLES NATIONAL At 12km / 7.46 miles

  • By plane

    OSTEND At 120km / 75 miles

  • By boat

    OOSTENDE At 120km / 75 miles

  • By car

    BRUSSEL At 0.1km / 0.06 miles

  • By car

    BRUSSEL KOEKELBERG At 5km / 3.11 miles

  • By train

    CENTRAL station At 0.8km / 0.5 miles

  • By train

    GARE DU MIDI At 2.5km / 1.55 miles

  • By train

    NOORD station At 1km / 0 miles

GPS :50.850937, 4.350372

Our accommodations

Combine work and relaxation in complete serenity. Our Superior room mixes modern decor, ergonomic design and high-tech equipment: air conditioning, flat screen tv, WiFi, tea and coffee making facilities and minibar

Superior Room with a double bed.

  • Max. number of persons: 2
  • Area: From 25
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Superior Room with 1 double bed and 2 sofa beds

  • Max. number of persons: 4
  • Area: From 25
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Executive Room with a double bed

  • Max. number of persons: 2
  • Area: From 28
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Multimedia hub(...)

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Our trendy Bar & Brasserie offers you a wide range of tasty meals and various famous Belgian beers. Also for the children we have special attention. Free WiFi available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 215

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Brussels City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

11,095 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,468 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Attention to detail was excellent

Customer review rating 4.5/5

Stephen C. Couples - 08/10/2019 AccorHotels review

I was so impressed with the welcome and hand written card and balloons for our anniversary, everything clean and fresh and the team on reception so helpful when in need of help printing a boarding pass and looking after our luggage with a late flight enabling us to enjoy the final day. This was a personal trip but i travel a lot with work and this is high up on my best experiences. Thank you Steve

Dear Steve c., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Good

Customer review rating 4.5/5

Eduard O. B. Business - 08/10/2019 AccorHotels review

Overall great experience exept the situation: I ask at reception a bottle opener, they send to the bar, in bar was nobody ( at 7 pm) and when I comeback to reception the person left behind without any answer. Compare with previvios stay when housekeeper put himsellf a botle opener in ky room ( she/he saw a botle in the refrigerator)

Dear Eduardovidiu b., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations
Customer review rating 4.5/5

Anonymous Solo - 08/10/2019 AccorHotels review

No issues. Perfectly fine.

Dear Gancanapol V., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

good lcation just off the main drag

Customer review rating 4.5/5

David C. Business - 08/10/2019 AccorHotels review

everything in the hotel is as you would expect from this brand although some of the bar staff need to remember that they are there for the guests and not shut up shop early

Brussels in a hurry

TripAdvisor rating 4.0/5

Z1410QQgregc Couples - 08/10/2019 TripAdvisor review

Novotel City Centre is well located and fitted out. We knew what to expect, not wanting enormous foyers nor 5 star accommodation and 3 hat dining experiences. Rather, the layout and offerings were functional and accessible with a very helpful staff assisting us in getting about in our first visit to Brussels. Recommended and will readily stay here again when we next visit this historic city.

Dear guest, Thank you for sharing this good review. We are glad to know your stay with us was a great experience, it encourages us to continue to uphold our high standards and quality service. It's rewarding to learn you appreciated our unique location and staff. We all look forward to the pleasure of welcoming you back on many more occasions. Kind regards,

So c.

Customer review rating 4.5/5

So C. Business - 07/10/2019 AccorHotels review

Check-in, rooms, in-room amenities, breakfast all good. The bar/restaurant is sadly just badly run, delivers slow, poor service and did so whether very full on Monday, or utterly empty on Tuesday.

Excellent location and friendly staff.

Customer review rating 4.5/5

Bolívar A. Couples - 07/10/2019 AccorHotels review

I really try to find a good location to stay on vacations. Near city center and touristic places and this hotel comply with this. You have a 5 minute walk to city center and far enough from noisy activities.

Dear Bolivar A., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Friendly home

Customer review rating 4.5/5

Patrick L. G. Business - 06/10/2019 AccorHotels review

Despite the alternance if rain and sun outside, the inside has a constant: smiling mood!

Dear Patrick Le G., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Disappointed Gold Card Holder --- Dining experience poor

Customer review rating 4.5/5

John S. Business - 04/10/2019 AccorHotels review

Due to the weather we decided to eat in the restaurant. Nothing on the Chef Specials were available Only 2 of the starters were available Whatever I tried to order from the mains was not available and the dessert menu was the same experience. The service was very slow albeit friendly. I complained the following day at reception during check out but was not furnished with an explanation. In future we will risk the rain and eat at the Grimbergen Cafe over the road. Accommodation was of the usual very high standard

Customer review rating 4.5/5

Mona Couples - 02/10/2019 AccorHotels review

Room was clean, people at desk were helpful, but the service to get ice to our room was not good, my husband tripped and had a cut on his forehead, because when we asked for ice to be delivered .to our Room we were denied...

Dear Mona M., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Good hotel, terrible pillows

Customer review rating 4.5/5

Sebastian M. Business - 02/10/2019 AccorHotels review

The hotel, room, staff, and breakfast were good. However the pillows were awful abs I really struggled to get to sleep. My colleague who was also staying thought likewise. Not appropriate given the price of the room.

Dear Sebastian M., Thank you for taking the time to tell us about your experience at the Novotel Brussels City Centre. I am sorry that the pillows did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. Yours truly, Annabelle Secretary Guest Relations

Good but something I don’t understand

Customer review rating 4.5/5

Philippe C. Business - 01/10/2019 AccorHotels review

Good overall, However I booked and payed 3 rooms with one credit card and I got the reward points on my platinum card for only one room. Could you please confirm ? Kind Regards, Philippe C..

Great location and quality hotel, but had trouble with the swimming pool

Customer review rating 4.5/5

Daniel Couples - 01/10/2019 AccorHotels review

The hotel was easy to find, and was definitely a quality hotel with great communal areas and bedrooms. I chose this hotel over others costing less because it had a swimming pool and a gym. We used this in the morning before breakfast but the swimming pool (which has a jet that you swim against) didn't work. There was nobody to ask for help in the pool area, and no instructions. I mentioned it on check out, but the receptionist didn't seem to care.

Slower receptionists; dirty carpet in the room

Customer review rating 4.5/5

Max Solo - 01/10/2019 AccorHotels review

Slower receptionists; dirty carpet in the room; also construction in front of the hotel and there is no any notification about it on the website

Dear Natalia G., Thank you for taking the time to tell us about your experience at the Novotel Brussels City Centre. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabelle Secretary Guest Relations

Not the best one

TripAdvisor rating 4.0/5

NatalieG2103 Solo travel - 01/10/2019 TripAdvisor review

Spacious rooms, however, dirty carpet and not the best hotel. Only one, sometime two receptionists were working, you have to wait long time as they were slower and not super welcomed. I have been to the many network hotels and this one is definitely not the best one. Also, there is a big construction just in front of the entrance, so the photos do not correspond the reality. The only good thing is location of the hotel.

Dear guest, Thank you for providing us with your feedback. Unfortunately, it seems that we did not meet all your expectations. We do appreciate your feedback about our receptions team, as you know it is only through continuous response from our guests that we can continuously strive to meet and improve our guest expectations. Please be assured that we are very keen on making it right for our guests. We would be really happy if you would give us another chance. Yours truly,

Great hotel with excellent breakfast located in one of the upcoming areas of Brussels

Customer review rating 4.5/5

Christine N. Friends - 30/09/2019 AccorHotels review

Online check-in and out saved a lot of time. Room was clean with a nice view over Brussels. Staff relatively friendly, though one negative was the bar man who was closing up on the Saturday night, and only upon insistence, reluctantly provided some ice cubes, which was all that I needed. Breakfast was good, though asking Euro 5 extra for a simple omelette (instead of the soggy and cold scrambled eggs that were available) is rather unreasonable.

Dear Christine W., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

A nice return

Customer review rating 4.5/5

S.c. D. Families - 30/09/2019 AccorHotels review

We had stayed at this hotel in December and loved the location. We enjoyed it a second time. The rooms were nice with good views and the restaurants was tasty. We were curious about the old city wall tower (?) on the hotel property but nobody knew what it was. Some knowledge of local history is not necessary but would be interesting.

Dear Sean D., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Loved the hotel itself, little glitches

TripAdvisor rating 4.0/5

V8659QA Family - 29/09/2019 TripAdvisor review

The hotel was very clean, and very welcoming. Bed was comfortable. Shower was great. Breakfast was huge - options for everyone, and it included fresh squeezed orange juice. (You put the oranges in the juicer yourself, so very fresh.) Two glitches - one of the staff assured us that he had called for a cab for us. However, he didn't follow up to make sure there was a confirmation. We waited for a cab that never came, and missed our train. If you're going to offer to call for a cab, you should make sure that a cab is really coming. Second, the hotel does take Discover card, and it ran through their credit card machine with no problem. However, their website and their internal systems won't accept the card, because they know it as Diner's Club (Discover bought Diner's Club years ago) and the number of digits does not match that of a diner's club card. The hotel staff was excellent in adjusting for this, but I would suggest that corporate update their systems to allow both cards in order to avoid this problem in the future.

Dear guest, Thank you very much for your positive feedback and suggestions. We are very glad to hear that and loved our hotel. Best wishes,

Happy stay and good location

Customer review rating 4.5/5

Celine Business - 27/09/2019 AccorHotels review

I am generally satisfied with the whole stat experience. My room was however, too near to the streets as it was at level 1 and so I could hear the noises. There’s no laundry pick up from the room and we would have to bring it to the reception, which is uncommon for me.

Good and well situated

Customer review rating 4.5/5

Olle H. Business - 27/09/2019 AccorHotels review

As it should be

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