Hotel - Novotel Brussels City Centre
Novotel Hotel Novotel Hotel

Novotel Brussels City Centre Hotel

4.0/5 3,279 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Hammam

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Congress center
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Combine work and relaxation in complete serenity. Our Superior room mixes modern decor, ergonomic design and high-tech equipment: air conditioning, flat screen tv, WiFi, tea and coffee making facilities and minibar

  • 217 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 75 family rooms
  • 36 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 9,371 reviews

Our guest reviews for Novotel Brussels City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,279 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Tadzio Families - 09/01/2019 AccorHotels certified review
« Excellent hotel for business and leisure in the city centre! »

- friendly service - rich breakfast - nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tadzio S., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Rosi Couples - 08/01/2019 AccorHotels certified review
« Lovely Stay »

Lovely hotel located in Brussels city centre. Staff is very helpful and polite. Our room was big and spacious with an extra sofa.

Gs Couples - 08/01/2019 AccorHotels certified review
« Good stay with friendly staff »

Nice room with a lot of space. It is nice to find a nespresso machine in the room and minibar included. The extra goodies and drink as gold member are also always nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gert S., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Theodoros Business - 07/01/2019 AccorHotels certified review
« A promising new expereince with Novotel »

It was the first time for me at Novotel hotel and i feel justified for my option.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theodoros B., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Anonymous Couples - 03/01/2019 AccorHotels certified review
« very comfortable »

clean rooms decent size good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear James B., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Peter Couples - 02/01/2019 AccorHotels certified review
« Modern but lacking a bit »

The hotel has a very modern and sleek design, which I like. However, some details are lacking a bit. For example, in my room there were some plugs on the desk (HDMI, USB, etc.). I thought the USB one would be useful for charging, but it didn't work. The room was also still a bit dirty from the previous guests when we checked in (dried out beer stains on the desk). Instead of going through the hassle of moving all our luggage we just cleaned it ourselves. The TV would not turn on by remote, only by pushing the physical button on the TV itself. The coffee/tea supplies were not replenished. Any one of these things would be fine and totally understandable, but all together it made the stay feel lacklustre, especially for a place that looks nice on the surface.

Andreas Business - 02/01/2019 AccorHotels certified review
« Perfect location in the city centre of Brussels »

Business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas H., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Efraim D. Couples - 02/01/2019 AccorHotels certified review
« Satisfactory »

Good service, helpful staff

Charis M. Couples - 30/12/2018 AccorHotels certified review
« Excellent stay at Christmas time »

We really enjoyed our stay at this hotel. The rooms are a good size, and were very comfortable. The hotel itself was clean and welcoming, and the staff were very helpful. After checking out, I realised that I had left behind an electric toothbrush in my room. I emailed on 24 December (I wasn’t expecting a fast response as it was Christmas), and by 27 December the toothbrush had arrived at my home. I really appreciated the staffs prompt action in making sure my goods were returned to me!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charis M., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Ronald V. B. Solo - 29/12/2018 AccorHotels certified review
« Amazing »

Your hotel is very beautiful and the staff is very nice and polite. It’s also very close to the city centre so very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald Vargas B., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Anonymous Couples - 29/12/2018 AccorHotels certified review
« Friendly staff throughout, clean room with extremely comfortable bed and pillows, sub-par breakfast. »

Your staff was professional and represented your corporation very well. The room was always clean and well prepared which is a great reflection on the cleaning staff. The breakfast however, has a great room for improvement. For all five days we had breakfast, the meats and cheeses were dried out and appeared to be there from the day before. There was no attempt to cover them to keep them from drying out or to keep the flies off of them. I caught food poisoning during my stay and would bet money that's where I caught it...although I have no way of proving it. I strongly recommend you start covering the food while it sits out for hours waiting to be eaten.

Ingrid P. Solo - 28/12/2018 AccorHotels certified review
« A lovely relaxing stay with great service. »

The reception staff and bar/restaurant staff were delightful - happy and helpful. The room was clean, modern and had everything you could need. The only hiccup was when the fire door closed on my level, separating me from the lift and I had to use the emergency stairs exit. It would have helped if the reception desk had called my room to let me know what was happening before I left the room and received the big shock! A little adventure, but hopefully not one I want to have again. But your hotel and staff are great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ingrid P., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Bertrand T. Business - 28/12/2018 AccorHotels certified review
« Very unique situation in Brussels »

Clean, friendly, nicely located Novotel. Good Breakfast.

Tommy Couples - 28/12/2018 AccorHotels certified review
« Had a great stay! »

Stayed for 4 nights. Very good breakfast, friendly staff, nice rooms and a great location! Would definitely recommend this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tommy J., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Adam Friends - 28/12/2018 AccorHotels certified review
« Nice hotel, great location »

Nice, comfortable and big rooms. Staff were helpful. Room service was very quick. Location was great, we walked all throughout the city from the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam K., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Tom Business - 27/12/2018 AccorHotels certified review
« Great stay in an ideal central location »

Staff were very friendly and helpful. Room was spacious, clean and well maintained. Breakfast had a good selection of continental and warm foods and a variety of fruit juices and hot drink options. We did not eat in the burger bar in the evening but the drinks and staff service was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas M., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Olivier Couples - 27/12/2018 AccorHotels certified review
« Overall very good experience »

Very happy to have received a room upgrade thanks to my platinum status, Room was spotless, Nice staff, Good location. The room sound isolation could slightly improved but still had a very pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivier Y., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Keith V. Couples - 27/12/2018 AccorHotels certified review
« Excellent layout and very well presented. »

Excellent except for the initial check-in. Your staff member was extremely unhelpful and TOLD us to "go away and find a reference to the booking by Eurostar". It was stated by your staff that "we do not like dealing with Eurostar because they never give a written reference". That was a surprise and a disappointment because we had been travelling all day. Your business will be better without that female staff member.

Wilko Business - 27/12/2018 AccorHotels certified review
« As always very Good! And now with some very nice christmas dinners on the menu »

see above remark

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wilko E., Thank you again for your lovely feedback. We are all looking forward to welcome you again. Best wishes ! Annabelle Secretary Guest Relations

A. Couples - 25/12/2018 AccorHotels certified review
« Great experience at a new city »

The checkin and checkout was smooth. The room and services were great. Moreover there was free mulled wine everyday. It was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ayush A., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

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