Hotel - Novotel Brussels City Centre
Novotel Hotel Novotel Hotel

Novotel Brussels City Centre Hotel

4.0/5 3,100 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Hammam
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 16 meeting room(s)
  • Congress center
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Combine work and relaxation in complete serenity. Our Superior room mixes modern decor, ergonomic design and high-tech equipment: air conditioning, flat screen tv, WiFi, tea and coffee making facilities and minibar

  • 217 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 75 family rooms
  • 36 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 8,189 reviews

Our guest reviews for Novotel Brussels City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,100 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 11/07/2018 AccorHotels certified review
« Nice hotel in a good location. »

Overall what I would expect from this level of hotel. Room was clean and spacious. Only concern was inconsistent reloading of room supplies each day (coffee, soap, etc.).

Rajiv Business - 11/07/2018 AccorHotels certified review
« Good location, courteous service »

Stayed first time at this property while have been staying at other Novotel properties in the last. Very good location. Good service.

P. N. Families - 09/07/2018 AccorHotels certified review
« very good »

kind people

Solene Business - 09/07/2018 AccorHotels certified review
« Great experience »

Overall good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Solene H., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Sam Families - 09/07/2018 AccorHotels certified review
« Very good »

Brilliant. Very happy with all staff and the hotel generally!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sam Boustead S., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Client Solo - 09/07/2018 AccorHotels certified review
« Unprofessional, impolite and inadequate front desk staff / accor complaint service staff slow and ineffective »

Unprofessional, impolite and inadequate front desk staff / accor complaint service staff slow and ineffective -badly threaten by the front desk staff - Not allowed to recover a personal item left in the room - sent a complaint to the Accor service that took me around: very slow in answering (the only answered after several reminders, by mail and by phone).. finally they answered in a very standard way (like using template answers) underestimating the issue (Maybe Accor Hotels do not consider they are living thanks to the clients’ money ..)

Dr A. G. Couples - 09/07/2018 AccorHotels certified review
« It was a Ave. »

The facilities in the room were very basic. Breakfast needs to have a few things for asian taste. Room service was not up to the mark and need some improvement.

Anonymous Families - 08/07/2018 AccorHotels certified review
« Nice Hotel »

We had a nice experience at this hotel. It is centrally locates, and it was clean. We liked the extras like the gym facility, the pool, the game area and the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Remi S., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Josephine C. Families - 08/07/2018 AccorHotels certified review
« Good central hotel »

Staff were friendly and helpful. Room was spacious with a fab shower. Breakfast excellent buffet with plenty of choice. Great location

Cl Families - 07/07/2018 AccorHotels certified review
« Disappointing but at least inexpensive »

Short family city break. The hotel was ok, but the pool was disappointing. Area was full of dusty construction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher L., Thank you for taking the time to tell us about your experience at the Novotel Brussels City Centre. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. Sincerely, Annabelle Secretary Guest Relations

Anonymous Business - 07/07/2018 AccorHotels certified review
« No special treatment for Le Club Accor Platinum customers »

No welcome gift, while check-in took quite long. A bit disappointing.

Christiane Business - 05/07/2018 AccorHotels certified review
« Clean and conevenient »

Very good location, convenient to reach reastaurants and stores in city centre. All clean and in good condition.

Anonymous Business - 05/07/2018 AccorHotels certified review
« Functional »

All ok nothing outstanding shame the gym closes at 10pm and does not open early enough

Pip Business - 04/07/2018 AccorHotels certified review

Friendly staff, clean and spacious room and OK breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillip D., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

John M. Couples - 04/07/2018 AccorHotels certified review
« Satisfied »

Practical and efficient

Guy C. Business - 04/07/2018 AccorHotels certified review
« the service was amazing »

the service team was so great. immediately help to solve any problem. i am defiantly going to come back. thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guy C., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Anonymous Couples - 03/07/2018 AccorHotels certified review
« Solid stay »

Pleasant one. Good location and quiet stay, as we got the room towards the direction we wanted. VEy pleasant room, except the Novotel style of separationg toilet from the bath room. A good byt crowded breakfast. Some stuff ran out (orange juice on first morning, yoghurt on last), but guality was good and staff worked hard. Put the small spoons ready for the table next time around - also they were in short supply.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matti K., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Vincent P. Couples - 03/07/2018 AccorHotels certified review
« unforgettable memory »

Conveniently located in the very center of the city, nicely designed and very functional, this hotel is also run by team of smiling, helpful and friendly people who truly provide with an unforgettable memory. Special marks for the italian shower, the extensive and quality toiletries, the comfortable bedding and the amazing breakfast buffet. The synthetic pillows are as painful to the neck as they are uncomfortably hot to the head though, so be warned: bring your own pillow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent p., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Mohamed A. Families - 30/06/2018 AccorHotels certified review
« Excellent Hotel »

I Stayed for two nights , the Hotel is very nice , the staff are very friendly and helpful , Very good swimming pool , and the room was very comfort and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed Fekry A., We very much appreciate your comments regarding your stay at the Novotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Secretary Guest Relations

Steve M. Business - 26/06/2018 AccorHotels certified review
« First time in Brussels - this hotel is in the perfect location. »

Nice hotel, clean, friendly well informed staff. Good restaurant and a pleasant bar for enjoying a cold beer.

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