Hotel - Novotel Brussels Centre Tour Noire
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Novotel Hotel

Novotel Brussels Centre Tour Noire Hotel

Rue de la Vierge Noire 32 
1000  BRUSSELS
BELGIUM

2,830 reviews
TripAdvisor Rating Based on 2,830 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Hammam
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Croquet

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 16 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 217 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 75 family rooms
  • 36 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Manual temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Brussels Centre Tour Noire

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,830 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 07/08/2017
« Old but still ok »

Spacious rooms which require refurbishment (stains all over the carpet and floors). housmaids should be more attentive, as courteous visitor may find some unpleasant surprises left by previous visiotrs (nothing frightening though) Overall based on the location and other factors the property is decent and is adequate for Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for the recent stay and feedback. I am thankful for you pointing out where we can improve further and have shared your information on cleaning with our head of the housekeeping department. Thanks again for the help. We hope to see you again soon! Best regards, Annabelle Secretary Guest Relations

TripAdvisor review
Business - 06/08/2017
« brussels »

Slow service at check in & check out with uninterested staff, all the over staff at hotel very helpful and attentive. Room spacious and comfortable but with only a single bottle of water between 2 people

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for the recent stay and feedback. We are pleased to hear you enjoyed the comfort and size of the room. We hope to welcome you again soon! Best regards, Annabelle Secretary Guest Relations

TripAdvisor review
Couples - 17/06/2017
« Birthday Trip around Belgium »

We always stay at this hotel when in Brussels. Large car park opposite and lovely St Catherine's area with nice bars and restaurants at the rear. Short walk into the center. Staff pleasant. Breakfast not included in price so cannot comment although it was always good in the past.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your feedback about your recent stay. We were very pleased to read you always stay in our hotel when you are in Brussels. We hope you will visit us again soon! Kind regards, Annabelle Secretary Guest Relations

TripAdvisor review
Family - 16/06/2017
« last weekend in brussels »

We stayed in a family room in the novotel at st catherine's, everything was as expected , friendly staff , efficient check in.The location is superb next the seafood restaurants and bars and just a short stroll to the grand place.We will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for this positive feedback! It is a pleasure for the whole team to enchant all of our guests and I am truly happy to hear that you have had a great experience with us. On behalf of our team, thank you for your review of Novotel Brussels Centre – Tour Noire. Annabelle Secretary Guest Relations

TripAdvisor review
pafell17 Couples - 15/06/2017
« Enjoyed »

Spent 3 nights here with my wife - was happy with our stay. Though the Belgian keyboard on the hotels computers for guests, was different and therefore at times is difficult to use. Was warned by google that the wifi was not safe to us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to write a review. I am grateful for your feedback about your stay and are glad you have enjoyed your stay with us. I look forward to seeing you again. Kind regards, Annabelle Secretary Guest Relations

TripAdvisor review
Couples - 25/05/2017
« Perfect and smooth »

Online check-in and fast check-up are very useful in saving time. Good and professional reception, clean, nice and big (bath)room. Nice personnel. Very good breakfast, almost a brunch. Enjoyed this very short stay/lay-over. Will recommend this hotel to foreign friends when visiting Brussels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, I am very happy to read your review, and am glad that we could contribute to making your trip to the Brussels a great experience. We hope to welcome you in our hotel again in the near future. Kindest Regards, Annabelle Secretary Guest Relations

TripAdvisor review
Family - 13/05/2017
« Good location price and service »

Very good location in the city center. Family room is large enough for two adults and two children. Very good service. I would recommend hotel for families, because children have free stay and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed the location and service in our hotel. I hope that you will give us the opportunity to welcome you back in the near future. Kind Regards, Annabelle Secretary Guest Relations

TripAdvisor review
PINELights Couples - 04/05/2017
« Reasonable Novotel - well located »

Yet another stay at this hotel, a different room and a better experince this time. All in all standard is similar, but room layout may vary. This time layout was good and very comfortable. Still paper cups for your tea/ coffe in Your room here!:) Reception was fairly standard and this time somewhat better experience than last time. All in all our stay was as we expected it to be which also is one of the reasons why we chose this property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your recent stay and the feedback, which we have shared with the team. We were very pleased to read you are a regular guest of our hotel. We look forward to welcoming you again soon ! Best regards, Annabelle Secretary Guest Relations

TripAdvisor review
Business - 31/03/2017
« The best hotel in Brussels »

Really amazing hotel. Really comfy and clean rooms. Polite and helpful staff. It feels like home. And a five minute walk from Grande Place...Due to my work i visit Brussels a lot....this is my favorite hotel. I will always book here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for the recent stay and stunning feedback! I am very pleased to hear you find us the best hotel in Brussels. We hope to see you again soon ! Annabelle Secretary Guest Relations

TripAdvisor review
Business - 03/03/2017
« Nice »

Although not y to reach by car you have a parking in front. Area very nice and full of restaurants which is good à hotel restaurant is simple food eventhough products nice. Nice bar and Nice hotel. Feel wellcome and served. Recommandé

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for the recent stay and "nice" review. It is great to hear you enjoyed the friendliness of our staff, the bar and the hotel itself and we truly hope to be able to welcome you back some other time. Best regards, Annabelle Secretary Guest Relations

TripAdvisor review
Family - 01/03/2017
« Brussels adventure »

The hotel is very convenient for exploring old town Brussels and has very convenient car parking just across the road. The weekend is obviously popular with families and consequently the restaurant at breakfast was a bit of a zoo. If you are travelling by car, make sure you have up to date maps or SatNav as loads of streets are now pedestrianised or one way and the hotel can be very difficult to find.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for the recent stay and nice feedback. We are pleased to hear you find our hotel very convenient for exploring the city of Brussels. Thank again for the feedback. We hope to welcome you again soon! Best regards, Annabelle Secretary Guest Relations

TripAdvisor review
Magnus G Couples - 23/02/2017
« Perfectly decent hotel, great location »

The hotel is on a quiet side street to Rue Ansbach, within easy walking to the Grand Place and all the major tourist sites. The rooms are modern, standardized Novotel-rooms, nothing special, though really comfortable beds! Really nice breakfast with both hot and cold options and many types of excellent bread. The staff is a bit grumpy, though, probably because they seem a bit under-staffed, we arrived Friday night and then only one person worked to take care of all the arriving weekend-guests, which felt a bit odd. In all a good hotel, though do not choose the hotel because of the swimming pool; it is tiny and it is gets camped really quickly, basically just a large bathtub with people standing around the sides for a while and then getting up again. Not worth the bother.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for the recent stay and sharing your experiences online. We are very pleased to hear you find our hotel perfectly decent and that you liked our location. Kind regards, Annabelle Secretary Guest Relations

TripAdvisor review
Couples - 29/12/2016
« Brussels birthday trip »

Relaxed hotel, everything we needed! Bar/restaurant great to chill and food was great... great birthday hotel for our first stay in Brussels, always happy with Novotel, this hotel has done them proud - will use them again!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for the recent stay and feedback. We are pleased to hear you have had a good birthday trip. Thanks again ! Kind regards, Annabelle Secretary Guest Relations

TripAdvisor review
SivHarriet Business - 06/12/2016
« Some good service amidst exceptionally rude personnel »

I was asked to check-in online in order to save time. Upon check-in at the hotel I still had to queue twice. I am wondering how many times I would have if I hadn't checked-in online as well. And I was greeting by rude personnel each of the times. The only high-light was the professional treatment of an unexpected entry to my room (which obviously should not have happened in the first place). And the burger at the restaurant, it was good. But that is not enough to run a hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, I am sorry that on this occasion you were disappointed with your stay at Novotel Brussels Centre - Tour Noire. I appreciate your feedback, and I hope that you will give us the opportunity to welcome you back in the near future and provide you with a correct service. I can assure you the matter is being looked into. Kind Regards, Annabelle Secretary Guest Relations

TripAdvisor review
Couples - 23/11/2016
« Somewhat average hotel »

Our second stay here. This time the view from our 7th floor room was very pleasant, but the room itself was smaller than during our previous stay. Not really space for several suitcases. Toilet is separate from bathroom and with door opening inward it may pose a challenge for other than regular European sized person. Other than that so-so reception - whatever your Accor status you are treated in the same, somewhat reserved manner and priority desk seems to be there only for decoration. Swimming pool is more like a large bathtub, so not really a highlight. The 'icing of the cake' was probably the paper cups provided for tea and coffee. Is Novotel aspiring for lower standard than no star establishments? Location is still good if you look away from some sketchy elements of the neighbourhood.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write a review on Tripadvisor.com. We herewith would like to inform you that as we participant to the "Planet 21 program" (environmental program) we put in our rooms recycled paper cups on the free coffee & tea facilities. Taking care of the environment is one of the engagements by Novotel. Nevertheless we thank you for your reaction. Best regards, Annabelle Secretary Guest Relations

TripAdvisor review
Business - 23/10/2016
« Draft produced constant noisy door »

I stayed in a room on the 1st floor. My room and the ones next to it were located along a hallway and at the end of the hallway was a door to the main lobby. This produced a problem in air pressure, meaning that whenever someone opened the door to the lobby from the hallway, the door to my room made a loud clicking noise - very annoying. The door to the bath could not close properly (I had to shut it 5-6 times to make it stay closed) and there was a lightbulb out, which they had not bothered to replace.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, I am sorry that on this occasion you were disappointed with your stay at Novotel Brussels Centre - Tour Noire. When we were informed during your stay that a draft caused you problems, we could have taken the appropriate measures as the convenience of our guests is our priority. I apologize for the feeling caused and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope that you will give us the opportunity to welcome you back in the near future and provide you with a genuine hassle-free experience Kind Regards, Annabelle Secretary Guest Relations

TripAdvisor review
Couples - 19/10/2016
« Great Stay »

We had a weekend away in Brussels and were lucky enough to book this hotel. The location is great just on the edge of the main central square district it was a short walk to everything we wanted to see. The room was very spacious but I would of preferred a walk in shower. The staff were warm and welcoming and we did not get to try the pool which was a shame. Above all I would recommend this hotel for your next stay in Brussels

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for the recent stay and feedback. We are pleased to hear you had a great stay and felt our rooms were nice and that the staff was warm and welcoming. Thanks again ! Kind regards, Annabelle Secretary Guest Relations

TripAdvisor review
Business - 19/09/2016
« Business trip Brussels »

I visited Brussels for Business together with a colleague. We enjoyed our stay very much, excellent service, excellent breakfast, excellent location. The parking space is across the road from the Hotel, this is in a public parking, and is maybe the only disadvantage, it would be nice if in the parking lot dedicated Novotel spaces would be available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for the recent stay and nice and feedback. We are pleased to hear you enjoyed the breakfast and our service throughout the hotel. Thank again for the feedback. We hope to welcome you again soon! Best regards, Annabelle Secretary Guest Relations

TripAdvisor review
Couples - 27/05/2016
« Perfect from every aspect! »

This hotel is an excellent choice for Brussels, especially for touristic purposes. It is very neat, with a very warm and welcoming lobby and very friendly staff. The location is very central, with Grand Place within walking distance (10 minutes walk), and an underground station just around the corner. EU offices are easily accessible by the underground. The room was fairly spacious, fully featured and pretty clean. We were given a corner room with windows on two walls, which made it well lit. The furnishings and bathroom fittings are the standard one can expect from Novotel, while the bed offered good quality sleep. One may find somewhat awkward that the WC and shower room are separate, but it is by no means a problem. Breakfast was very good, we liked the offered variety and we were satisfied by the quality. As a final note, this booking was a rescheduled trip to Brussels, with the original dates being just two days after the horrible events back in April. We asked for a rebook and while the booking was non-refundable one, the hotel offered a full refund, owing to our status (we hold a platinum loyalty card). To us this customer care at its best and whenever we visit Brussels again, this hotel is going to be our hotel of choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your gracious compliments. I guess every hotel wishes to receive such a positive review ! Your kind words are truly appreciated and I will make sure they will be shared with everyone involved. Yours truly, Annabelle Secretary Guest Relations

TripAdvisor review
Family - 25/05/2016
« ACCOR STYLE »

We went to Brussels last week. We were staying al Novotel Tour Noire. Splendid situation near La Place de la Bourse. In general all the staf are very kind and helpful. On arriving we have a warm welcome. Room is comfortable and it has Tea and coffee set to use. Breakfast is complete and in the lobby bar you can have a sort of beers and spirits. We highly recommend this hotel in Brussels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your gracious compliments. I guess every hotel wishes to receive such a positive review ! Your kind words are truly appreciated and I will make sure they will be shared with everyone involved. Kindest Regards, Annabelle Secretary Guest Relations

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