Hotel - Mercure Melbourne Treasury Gardens
Mercure Hotel Mercure Hotel

Mercure Melbourne Treasury Gardens

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4.0/5 1,875 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Public indoor parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE MEL
  • Languages spoken at the hotel
    • Chinese Mandarin
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
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Hotel location

Our rooms

Offering impressive city views or picturesque garden views, guest rooms at Mercure Melbourne Treasury Gardens offer a range of accommodation options for all types of traveller. Guests searching for hotels in Melbourne can find the ideal base for businessor leisure travel, with Privilege and Executive Suite options available. Modern and tastefully appointed, each guest room features air conditioning with manual temperature control, a work desk, cable and Wi-Fi internet access, a TV, a safe and an ensuite.

  • 164 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 8,361 reviews

Our guest reviews for Mercure Melbourne Treasury Gardens

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,875 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Rodney N. Solo - 21/04/2018
« One night stay »

The hotel was well presented, the staff efficient,restaurant and breakfast was good value and the rooms were large and comfy. Good value and would stay again.

AccorHotels certified review
Anonymous Families - 21/04/2018

I had a great time staying at your hotel since it is just walking distance to all the places i wanted to visit. I am surely be staying at your hotel if ever i happen to visit Melbourne again.

AccorHotels certified review
Michael Couples - 20/04/2018
« Friendly staff, great service, great bedding, breakfast and location made this an excellent stay »

The staff were all very friendly. They were professional but not cold. Always being greeted when I came and went was a little thing but it really made a difference - I felt cared about. The room was good. A bit smaller than expected. Really pleased to get room service delivered promptly. Everything in the room worked. Bedding was great. Pillow menu was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. I was so pleased to read that you enjoyed your stay and that our team made you feel so welcome and that the room was so comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Addison Assistant Manager

AccorHotels certified review
Anonymous Families - 20/04/2018
« GREAT, ONLY DISAPPOINTMENT WAS PARKING »

HOTEL ITS SELF WAS GREAT, VERY DISSAPPOINTED IS THE LACK OF PARKING & WHERE WE HAD TO PARK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It was pleasing to read that you enjoyed your stay, I have added notes to your profile to provide you with on site parking on all your future stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Addison Assistant Manager

AccorHotels certified review
Anonymous Families - 20/04/2018
« Great »

Easy check in rooms comfortable and quieter

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glen, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. I was very pleased to read that you enjoyed your stay and were so impressed with your check in, I will share your feedback with Don and the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Addison Assistant Manager

AccorHotels certified review
Anonymous Business - 20/04/2018
« Very comfortable and affordable and service is excellent »

My Husband stayed 2 nights and David was on Reception. David was very accommodating and remembered Paul the next day. When I arrived with my Mother and Daughter the next day, he was extremely helpful and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. Thank you so much for your kind words, I am so pleased your family enjoyed there stay and look forward to welcoming you back next time your in Melbourne. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Addison Assistant Manager

TripAdvisor review
Couples - 20/04/2018
« 3 night stay »

Great location, walking distances to various attractions and right near tram stops. Stayed in room with balcony overlooking the gardens, view of MCG & Rod Laver Arena. Good size room, the bathroom was small but adequate with a variety of bathroom amenities. All the employees of the hotel were very friendly and helpful. The buffet breakfast was fantastic, great selection of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear charliebenji, Thanks for the great rating and positive feedback it is appreciated. Greta to see you enjoyed our location and buffet breakfast. It was pleasing to read that you had an enjoyable stay and our team made you feel better. We hope to welcome you back again in the near future. Sincerely Guy Marinucci General Manager Mercure Melbourne Treasury Gardens PH: 03 9205 9966 MOBILE: 0409 099 351 EMAIL: guy.marinucci@ accor.com

AccorHotels certified review
Anonymous Couples - 19/04/2018
« One of my favourite hotels. »

Comfortable and friendly - all I expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff K., We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. Thank you for your continued Loyalty to Mercure Melbourne Treasury Gardens, we look forward to welcoming you back soon.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Addison Assistant Manager

AccorHotels certified review
Jo Business - 19/04/2018
« Great location. Quiet and comfortable. »

Friendly service from reception to cleaning to restaurant. Great location, comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It was so pleasing to read that you enjoyed your stay and that the whole team made you feel so welcome. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Addison Assistant Manager

AccorHotels certified review
Spang Business - 19/04/2018
« good »

Good service at front desk

AccorHotels certified review
Cheryl Couples - 19/04/2018
« Comfort and great location »

The staff at reception and in the restaurant were very friendly and helpful. Room was spacious and a comfortable bed. Bathroom was a little compact, however a variety of amenities and a great shower. Enjoyed the view overlooking the park and the location of hotel.

AccorHotels certified review
L D. Business - 19/04/2018
« Disappointed »

1st- I was given the wrong room. When I walked into the room, the poor woman, who was in bed was petrified. 2nd - room service. I had to wait well over an hour for a basic meal (fish and chips). I also ordered a drink which also took over an hour even though you state 10 mins. Worst of all was the attitude of the person on room service line - suggest she gets some training on how to deal with customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynden, Thank you for taking the time to provide us with your feedback following your recent stay with us here at Mercure Melbourne Treasury Gardens. I did just try contacting you via telephone however was unfortunately unable to reach you. I would like to take the opportunity to extend my most sincere apologies for the mix-up that occurred upon your arrival. Please rest assured that this incident has been addressed with the Guest Service Agent involved who felt absolutely terrible about what had happened. I was also very sorry to hear about your experience with Room Service during your stay and have shared this feedback with our Food & Beverage Manager so that he can address this with his team. Once again, I'm truly sorry that your stay didn't meet your expectations on this occasion and I do hope that we will have the opportunity to welcome you back to the hotel in future for a more enjoyable stay. Kind regards, Kelly Hughes Front Office Manager

AccorHotels certified review
Ross P. Business - 19/04/2018
« Business Trip »

I found the team at the hotel very courteous and supportive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ross, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. I was so pleased to read that our team made your stay so easy, we look forward to welcoming you back the next time you are in Melbourne. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Addison Assistant Manager

AccorHotels certified review
Anonymous Business - 19/04/2018
« convenient »

quick effecient check in/out Good sized room. great outlook.

AccorHotels certified review
Neil F. Business - 18/04/2018
« Mercure Treasury Gardens, definitely par excellence! »

My business related stay was for two week nights. Room was clean and tidy, maybe approaching upgrade point. Restaurant on-site very good. No problems, and both food and service high quality. Reception and management staff simply outstanding. I had a couple of issues with some late arrivals of goods arriving via courier, pursuant to my business trip. I don't think I have experienced better service anywhere, ever, from a hotel. These people were pro-active, actually used initiative way beyond what you expect from a hotel. I could not recommend them high enough. Have made a point of telling my network about the great service at Mercure Treasury gardens.

AccorHotels certified review
Judy B. Families - 18/04/2018
« Excellent Accommodation »

We stay at the Mercure Treasury Gardens every year, as it is comfortable, convenient to all locations, and we get looked after very well. Look forward to the next visit. We love the bar and restaurant, and the outlook over the gardens.

AccorHotels certified review
Jess N. Business - 18/04/2018
« Easy and comfortable stay »

No fuss- room was clean and the pillow menu was a welcome bonus.

AccorHotels certified review
Peter A. Solo - 18/04/2018
« Great location and nice little hotel »

Very good - bathroom shower leaked in corner of glass wall.

AccorHotels certified review
Geoff Solo - 17/04/2018
« Great Stay »

Check in was easy and quick, however they only have steps at the entrance which made it a little hard to get 30kgs of luggage, hand case etc. up. The room was spacious and well appointed making it a nice place to relax. Breakfast was good with a wide selection of hot and cold foods to suit everyone. Most of the staff very friendly but a few looked like they didn't enjoy their jobs. Special mention to Sidoway, Don, Kelly and Christian on reception who were always smiling and happy and gave me good advice on lovely to talk to. Also to Peter in the restaurant. A very big thank you to Christina who cleaned my room most of the time, I had some enjoyable chats with her while she cleaned and I always knew when she had cleaned the room as she had attention to detail which it seems some of the other didn't (missing amenities etc. when it wasn't Christina). The internet was good however if you are staying more than 1 day you need to reconnect every 24 hours so it just disconnects you so for longer stay guests it would be nice if it looked at your check out date and disconnected then as I had many times people tried to contact me on web apps but I was disconnected. Overall a great stay and will be back

AccorHotels certified review
Gg Couples - 17/04/2018
« Weekend in Melbourne »

It was excellent.... until we checked out. After being misinformed about car parking we we were charged $70 for 2 days parking in a very ordinary car park. We could have just returned the hire car as we didn't use it as Melbourne was the end of our road trip. Instead we were told there was no charge on arrival and $70 on departure. Thanks Mecure and your arrogant counter person when we checked out, it really tarnished what was otherwise a great stay and great service from the rest of your staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn, Thank you for taking the time to provide us with your feedback following your recent stay with us here at Mercure Melbourne Treasury Gardens. I did try reaching you earlier via telephone however was unfortunately unable to get through to you. I was terribly sorry to hear about the issue you experienced regarding the lack of explanation regarding the costs associated with parking at the hotel. Please rest assured that this feedback will be shared with the entire Front Office Team to demonstrate the importance of attention to detail during the arrival process. We certainly hope to have the opportunity to welcome you back to the hotel again in future so that we can demonstrate that this experience was an exception to the usual level of service that we pride ourselves on here at the hotel. Kind regards, Kelly Hughes Front Office Manager

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