Hotel - Mercure Melbourne Treasury Gardens
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Mercure Hotel

Mercure Melbourne Treasury Gardens

13 Spring Street 
3000  MELBOURNE
AUSTRALIA

1,773 reviews
TripAdvisor Rating Based on 1,773 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Public indoor parking
  • 100% non-smoking hotel
  • Air Conditioning
  • TULLAMARINE MEL

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Public indoor parking
  • 100% non-smoking hotel
  • Air Conditioning
  • TULLAMARINE MEL
  • Languages spoken at the hotel
    • Chinese Mandarin
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
See all services

Hotel location

Our rooms

Offering impressive city views or picturesque garden views, guest rooms at Mercure Melbourne Treasury Gardens offer a range of accommodation options for all types of traveller. Guests searching for hotels in Melbourne can find the ideal base for businessor leisure travel, with Privilege and Executive Suite options available. Modern and tastefully appointed, each guest room features air conditioning with manual temperature control, a work desk, cable and Wi-Fi internet access, a TV, a safe and an ensuite.

  • 164 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,945 reviews

Our guest reviews for Mercure Melbourne Treasury Gardens

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,773 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 15/09/2017
« Nice »

Was great as usual.

AccorHotels certified review
Anonymous Couples - 15/09/2017
« Mr »

Location perfect, cleanliness excellent and service too

AccorHotels certified review
Diane Couples - 15/09/2017
« Great location and service. »

We stayed overnight to attend the football and were able to walk to the MCG. Our room had everything we needed. We enjoyed our breakfast before we checked out.

AccorHotels certified review
Brian M. Business - 15/09/2017
« Low stress, staff helpful and polite. »

I find the whole experience form booking to check out to be pleasant and stress free. Thank you all.

AccorHotels certified review
Gail Couples - 15/09/2017
« Overnight stay that was comfortable »

Staff were very friendly. Room comfortable. No compendium with any information. Bathroom was dark - difficult to use mirror for putting on makeup. No fan in the bathroom?

TripAdvisor review
Solo travel - 15/09/2017
« Seemless »

So I arrived and the checkin was seemless. All done waiting and ready. Straight up to room. A minor issue at half past ridiculous o'clock and my room was upgraded and changed immediately. Days, where I was directionally lost and the day reception were happy to help and book anything I needed without question. It was back to the days where hotel customer service was paramount. I would have been lost without the girls on reception. Hotel is so close to all the traveling in town you need and is very pleasant surrounds.

AccorHotels certified review
Cindi Families - 14/09/2017
« clean, convenient, affordable »

Our family stayed as it is close to the MCG. Breakfast was fantastic, the room was small but clean. The bar was convenient for drinks before the game.

AccorHotels certified review
Philippe B. Couples - 14/09/2017
« Great experience and overall excellent customer service »

My wife and I enjoyed staying at the Mercure Treasury Gardens overnight. It was a very pleasant experience. We found a very good restaurant 5mns away and were able to get the room at the right temperature. Our evening was very relaxing and we enjoyed a very filling breakfast! The only issue was that we were told that we had not paid for the breakfast by the breakfast concierge and by the receptionist (The manager) when we had clearly paid for this in advance. (This was our 30th wedding anniversary too...)

AccorHotels certified review
Dave T. Business - 14/09/2017
« Great facilities but really uncomfortable funishings »

The title says it all really. The bedding in particular was extremely uncomfortable while couches in the room were saggy and uncomfortable. Given sleeping is the primary reason for a hotel stay more comfortable bedding should be a priority. Also, the extremely poor wifi signal makes it very unlikely to consider this hotel for future business stays or recommend it to colleagues, given that many business travellers need reliable wifi for work.

AccorHotels certified review
Anonymous Friends - 14/09/2017

a NICE OVER NIGHT STAY LOVELY VIEW AND THE RESTAURANT WAS NICE,

AccorHotels certified review
Anthony Business - 14/09/2017

Food was exceptional. I stayed there because I attended a course (First Rate 5) and the food served during the course was exceptional! The Butter Chicken I had for room service was also exceptional!

AccorHotels certified review
Kylie Families - 14/09/2017
« Friendly, clean, close to attractions »

From the moment we arrived, we were very pleased with the way the staff interacted with us. My 7 year old was treated to a toy. She was spoken to like she was important. Staff were lovely. Room was clean and certainly suited us. The only negative in the room was the way the shower door opened into the shower. I think it should open the other way so that you can turn it on, let the water warm then hop in. The breakfast was wonderful. Nice to head off on our journey with a full tummy. Only negative was that we would've eaten dinner there if there was something appropriate for my daughter. We then had to venture out looking for something after the show. We will be back.

TripAdvisor review
Family - 14/09/2017
« Service above and Beyond »

My daughter and I had to travel to Melbourne for 2 reasons, 1 was a memorial for my late husband and the other was to assist my brother-in-law to transition to aged care. The staff were very sympathetic to our needs and helped us in any way they could. Leaving little surprises in our room such as chocolates and very large towels. Anything we asked for appeared in no time at all. Extra pillows, help with our luggage, extra tea or coffee. Making sure my 2 sisters who came from Western Victoria were in the room opposite. We just wish it had been different circumstances for our visit.

AccorHotels certified review
Tracey S. Couples - 13/09/2017
« Fantastic hotel in a great location with awesome rooms & friendly staff »

Until the day before we flew to Melbourne we had no idea where we were travelling to or where we were staying as we had booked a Virgin Australia Mystery Break.] Neither hubby nor I had been to Melbourne so it was great to find that was our destination. The moment we arrived at our hotel we were greeted with a huge smile from the lovely lady on reception everything about the hotel & our room was explained and we were made to feel super welcome. Our room was simply amazing, the bed was so huge at times I wondered if my hubby was still in there with me! Everyday our room was cleaned up for us & the bed was made yet we never sighted the wonderful housekeeping staff. Most certainly a place we would stay if we were ever to head to Melbourne again. The location is fantastic with the free City Circle Tram only a couple of minutes walk away.

AccorHotels certified review
Bgf Solo - 13/09/2017
« Convenient location, very clean room, and friendly helpful staff. »

Thank you to the hotel for having a room available at my very early check in time after tiring flight from Perth, and made my stay in Melbourne very enjoyable, especially after seeing the Mighty Tigers win!

AccorHotels certified review
Sandi Friends - 13/09/2017
« Had a fantastic time here as always! »

Great location, friendly staff and always made to feel so welcome, felt very spoilt!

AccorHotels certified review
Lisa Friends - 13/09/2017
« it was slightly OK. »

There are some great plus points, like the funky breakfast and bar area, friendly staff, great location. But the negative points are hard to ignore. A terribly uncomfortable bed and tiny bathrooms in desperate need of an upgrade (which I know is a large and expensive project to undertake).

AccorHotels certified review
Lindsay L. Couples - 12/09/2017
« Great stay, very helpful staff, top breakfast, we will be back. »

One of the best hotel stays we have had.

AccorHotels certified review
Karen Couples - 12/09/2017
« Comfortable and good location »

Room was clean and tidy on arrival and made up each day. Staff helpful - both night and day staff

AccorHotels certified review
Karen Couples - 12/09/2017
« Fantastic »

Helpful staff. Appreciated the cold water available at all times at reception.

Our most recent 20 reviews
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