Hotel - Mercure Sydney
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Mercure Hotel

Mercure Sydney

818-820 George Street  NSW 
2000  SYDNEY
AUSTRALIA

4,829 reviews
TripAdvisor Rating Based on 4,829 reviews
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From 174.00 AUD Non member rate
From 174.00 AUD Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • AIRPORT SYDNEY INTERNATIONAL
  • Languages spoken at the hotel
    • German
    • Spanish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Wind surfing facilities
  • Ski hire facilities

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24-hours
    • Opening hours : Week-end 24-hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Featuring 517 beautifully appointed guest rooms, Mercure Sydney provides a wide variety of room configurations, which include Superior, Privilege and Deluxe options. Each room is spacious and contemporary, providing the ideal setting for rest and relaxation. Guests staying at this impressive Sydney hotel can enjoy a range of in-room facilities, including a flat screen LCD TV with pay-per-view, cable and WIFI Internet access, a work desk, air conditioning, a European pillow menu and a modern ensuite.

  • 517 rooms
  • 437 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 51 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Web TV
    • WIFI in your room
    • Pay per view channel(s)
    • RJ 11 outlet
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

4.4/5 AccorHotels Rating Based on 12,779 reviews

Our guest reviews for Mercure Sydney

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,829 reviews
TripAdvisor certified review
Matilda36 Family - 19/07/2017
« Mercure, Sydney. Great location, great service, look no further! »

I have stayed several times at this Mercure in Sydney, with children who were very young when we first stayed. Very conveniently located to all kinds of transport and easy to get around. The Hotel itself is very nice and comfortable, but the one thing that keeps me coming back is their Concierge's. Each time we have stayed, there has been something happening with one of my children, and the Concierge on Duty has been fantastic. Last week, they were able to point me in the direction of the nearest GP, show me from the street where it was, and give me all kinds of useful, additional information. They really are wonderful, and I would never stay anywhere else.

AccorHotels certified review
Nat Couples - 18/07/2017
« Last minute getaway »

Great for a last minute getaway. Close to everything and an awesome breakfast. I booked 2 rooms for myself and our friends. They received added extras in their room at no extra charge that would of been nice for a standard guest.

AccorHotels certified review
Dr S. S. Families - 17/07/2017
« Good. Again »

Always good. Breakfast lost the class of last time. Coffee reasonably bad. And took forever. Room terrific. Thanks. Service great. And dinner very nice

AccorHotels certified review
Rachael L. Solo - 17/07/2017
« Expectations met »

It is lovely to be greeted with a welcome back and a special treat to make the stay even more enjoyable.

AccorHotels certified review
Darrel Families - 17/07/2017
« Very disappointing. »

The bed size (both in length and width) was absolutely ridiculous. One of the worst nights ever experienced and this was supposed to be an upgrade! The toilet flush buttons kept staying stuck on and the glass shower screen was so small in width that every shower ended up with the floor and vanity being completely soaked, unless you could curl up in the corner and direct the water that way! There was no bag rack as well!

AccorHotels certified review
Vesna Couples - 17/07/2017
« Excellent »

Every staff member was very friendly and extremely helpful, rooms very clean and quite comfortable. Would definitely stay again and recommend to everyone.

AccorHotels certified review
Kelly Friends - 17/07/2017
« We survived. »

Overall it was fine. The staff are your saving grace! We were pretty dissatisfied with the hotel side of things though. But the fact your staff were so amazing was enough to make us stay. The entire thing was jumbled from the get go. Our room had 1 light. 1. And a lamp. We we're offered a smoking room but then not given one. We tried to order room service from the night owl menu and were told we couldnt. So we then had to venture out to the city at 1am to find food. Only to return to the hotel and be told that suddenly they had food available. Not impressed. Then an alarm went off at 6.45. Yes the alarm clock in the room. We didn't set it. And we definitely didn't want to wake up at 6.45. I was extremely pissed off about this. Maybe you guys should remove the alarm clocks so idiots like whoever stayed in my room previously can't pull that on the next unsuspecting guest. The other guests were rude and pushy. We won't be staying again, sorry.

AccorHotels certified review
Kristie S. Families - 17/07/2017
« Convenient »

My only gripe was there was no Spare pillows in the hotel as it was very full. Otherwise the hotel as per usual was very good.

AccorHotels certified review
Kylie R. Families - 17/07/2017
« Satisfied  »

Pleasant, quick check in. Breakfast delicious

AccorHotels certified review
Kasia B. Families - 17/07/2017
« my invoice was incorrect »

The staff were nice, breakfast was good, the room was spacious, however, when I received my invoice I got a shock. I supposedly tipped someone (room service? reception?) $744. A deposit of $100 was also added to the invoice. The invoice amounted to over $1000. I got the money back but I wonder how the enormous tip was and the deposit that I was promised to get back were added to the invoice in the first place?

AccorHotels certified review
Gvp Couples - 17/07/2017
« Satisfactory »

Satisfactory apart from the coffee machines - they do not create an acceptable brew. Your staff then did but they are not experienced enough to make a good cup

AccorHotels certified review
Hei A. Families - 17/07/2017
« Not recommended  »

It was mediocre. Felt as though we had to follow rules more than the hotel tried to accommodate the guests.

AccorHotels certified review
Dianne C. Couples - 17/07/2017
« Home away from home! »

Great staff, we are always made to feel special!

AccorHotels certified review
Ian Q. Couples - 17/07/2017
« Sydney experience & other things! »

Completely satisfied with the reception, professionalism of staff, the ability of staff to recognise if you needed assistance or looked a trifle lost, I had just undergone Opthalmic surgery that morning so I was disoriented, the staff were wonderful in the assistance I received. A huge thanks to all!

AccorHotels certified review
Stella M. Business - 17/07/2017
« Outstanding  »

I had a horrible flight and My room was upgraded. They recommend a very good massage centre, offered late check out. I felt well looked after. I even got some free drinks. Staff nice and smiley. Very nice experience.

AccorHotels certified review
Albert Couples - 17/07/2017
« Generally good with a few issues »

I stayed for 3 days at the Mercure Sydney. Room was clean and well laid out. Shower was clean and staff were helpful. Swimming pool was supposed to be 24 - 27 degrees but was much colder. The room next to us ordered room service and the tray remained on the floor until the next night when they ordered room service again (more than 24hrs later) which was not a pretty sight. considering that all rooms had been cleaned in between it would have been great if the trays with food in them still had been taken away.

AccorHotels certified review
R G. Families - 17/07/2017

Our stay at Mercure Central was very pleasant, the staff were very helpful, we were upgraded to the "Privilege" floor, as Accor members and were treated very nicely by all the staff

AccorHotels certified review
Sheila A. A. C. S. Couples - 17/07/2017
« Mrs »

We were offered an upgrade after booking. However when we tried to check in we were informed that our room was not available and that it was being cleaned and would be available in approximately 20 minutes. Three hours later and despite trying to check in again and again we were eventually able to check into our room If we had been informed at the outset of delays we could have made some alternative arrangement to check in later. We have previously been ACCOR Club Members and were going to use this opportunity to decide if we joined again but this experience was less than satisfactory. Also I have a feather allergy and despite the receptionist contacting the cleaning staff to remove the feather pillows they were still on the bed when we got to our room. Despite paying for an upgrade the only benefit was an outside balcony. We understand that hotels are busy but some simple explanations would have been beneficial. However the staff in the dining room were extremely helpful, courteous and efficient, so a big thank you to them.......... We are still deciding whether to re-join as members. We had arranged to meet with family and this event did not go ahead as planned. Thank you Sheila Ayshford and Charles Smith

AccorHotels certified review
Beryl F. Couples - 17/07/2017
« mrs Beryl Franzese »

great experience. Staff fantastic and helpful. Room comfortable. Breakfast very good. wish we had time to stay longer

AccorHotels certified review
Chris Couples - 17/07/2017
« Excellent choice of hotel in Sydney »

We were blown away by the view from our room on the 14th floor, beautiful. Lovely room, the only criticism would be the lighting in the bathroom when trying to apply makeup, but this seems to be a common fault in most hotels Ive noticed.

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