Hotel - ibis Brisbane
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Ibis Hotel Hotel

ibis Brisbane Hotel

27-35 Turbot Street 
4000  BRISBANE
AUSTRALIA

1,555 reviews
TripAdvisor Rating Based on 1,555 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 2 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Ibis room is truly a place for living, perfect for all your needs.ppointed ensuite, air conditioning, a large work space with desk and chair, and an LCD TV. Guests can also benefit from the hotel's 15 minute satisfaction guarantee, to fix any breakfast or room related problem within 15 minutes.

  • 218 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 38 connecting rooms
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for ibis Brisbane

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,555 reviews
TripAdvisor review
WSYWSY Family - 08/08/2017
« OK »

Location is good and closes to river and South Bank. Housekeeping may improve as I booked a room for 3 persons (paid extra charge for the 3rd person) but only 2 sets of towels, glass, cup, etc available. When asking for the missed set, I was told to collect them from reception.

TripAdvisor review
rachaelc313 Friends getaway - 21/07/2017
« Okay rooms, no parking »

Rooms were okay, a bit musty and bathroom could do with a revamp. No on-site parking, have to park a block away and walk as well as pay $36 per day which should be advised prior to booking. Rooms were cleaned daily and linen changed so hats off to cleaning staff.

TripAdvisor review
Solo travel - 20/06/2017
« great location but that's about it »

It's located very conveniently to anything in the CBD and cultural venues in South Bank but that's about it. Very dated inside, the TV positioned on an angle so you have to be a contortionist to watch it. Strong tobacco smoke smell on my non-smoking floor. The bar was deserted at 8 pm while it closes (supposedly) at 9 pm. Wouldn't stay there again

Our hotel has responded to the review
Our hotel has responded to the review

Hi, great to hear that your stay was an enjoyable one and you enjoyed the wonderful location also. I am sorry the room was not up to your expectations. As for the ibi Kitchen and Bar we are reworking the space to make it a more welcoming and entertaining experience also. Many thanks for the review

TripAdvisor review
Family - 06/06/2017
« Brisbane Experience »

Rooms fine ,Bar service pathetic, Meals Ok , No Bar or Restuarant over weekend unacceptable. The location was very good and the housekeeper was brillant,and the breakfast service was quite ok but the hotel was below par compared to other Ibis hotels stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Hi, Thank you for your review and great to hear that your stay was an enjoyable one and you enjoyed the wonderful location and our housekeeping service. The ibis Kitchen and Bar have recently had a soft makeover we are reworking the space to make it a more welcoming and entertaining experience also. We are also about to open Saturday nights moving forward also. Many thanks for the review

TripAdvisor review
Business - 24/05/2017
« Motel Getting Tired »

I have stayed at this motel once or twice a year for the past 5 or 6 years. It has always been convenient and reasonably cheap. The staff have always been nice. This year I arrived at 8:30pm on a Sunday and was looking for food. They advertised a Burger+ Chips meal 24/7 but when I rang they only had takeaway and one salad sandwich left. There seemed to be one lift always out of action and the far lift didn't always stop level with the door which meant when you exit it you could trip which I did a couple of times. the other issue I had was that on the Tuesday night, approx. 11:00pm we had to evacuated the building. people went down the stairs and then onto the footpath. Some people went back into the building to find out what was going on. No staff members (Wardens) controlled the situation. I would estimate approx. 40-50 guests evacuated which would not have been the entire guest list. When I exited the building at the bottom of the fire stairs I had to push hard to get out as there was rubbish against it. We had no explanation of what had happened that night. I am a trained auditor and I found this most inadequate.

TripAdvisor review
edmE6275EU Business - 22/05/2017
« Ibis Brisbane »

A good location and a good choice for a short business stay. Room was good size, facilities a little tired. Restaurant definitely needs a facelift as there literally dozens of options within a 5 min walk

TripAdvisor review
Solo travel - 05/04/2017
« Cheap night, poor room facilities »

I have stayed at this hotel once before, some years ago and had a great stay. I chose to stay here again based on my previous experience. This stay however, was not as good. Unfortunately I was placed in room #219 which has a rather loud water pipe running right next to it, next to the bed to be precise. It sounds awful. Together with the usual sound of running water, there were clunks and other noises that made it sound like someone else was in the room. There are actually 2 access panels on the wall, so I assume the hotel are aware of this pipe, but have chosen to ignore the noise issue. The fridge is also in close proximity to the bed and once again, unfortunately is very loud when it wurres to life. Perhaps newer fridges will be quieter. #219 is also right next to the elevator. After being woken 3 times by the running water pipe and squeaky elevator cables, I called reception at 0130 and requested a room change. Initially, there was no answer. I googled the hotel and read that there was 24 hour hotel reception, so I called back a couple of minutes later and spoke to a kind gentleman who moved me to room #226. This room was a vast improvement on the last. Granted, it was a twin room with 2 queen sized beds and I had come from a room with only 1 queen sized bed, but I was a lot more comfortable with more space, no water pipe next to my head as I slept and a lack of squeaky elevator cables made for a less broken nights sleep. I say less broken simply as the pillows in each room I slept in were absolutely dreadful. Perhaps a little money should be spent on the rooms, but I guess when I pay $107, that's what I deserve. Next time I'm in Brisbane, I'll expand my google search. If you wanna spend $100 a night, want a clean room and a comfy mattress, this is the place for you. If, however, you'd like to sleep through the night on a comfy pillow, without water pipe, elevator or fridge noise, look elsewhere. I will. An upgrade to the rooms by way of pillows, carpet and fridge can't be too far away if Ibis Brisbane wish to continue in the fine vein of the Accor Hotel Group.

Our hotel has responded to the review
Our hotel has responded to the review

Luce47 Many thanks for letting us know about your stay. We're sorry to hear about the multiple issues in your room. I will be discussing these noise issues with me engineering team today and I will have the pillows change over also. Regardless of the price we need to ensure we get the basics right. I am glad to read that our front desk team did try and assist you with a room move. We'll definitely discuss your comments with my team and we hope you will return on a future occasion to experience our true level of hospitality. Thanks once again for your review. Regards Brett.

TripAdvisor review
694peggyw Couples - 27/03/2017
« First trip to Brisbane »

We selected the hotel because of its position in the city, which enabled us to walk to wherever we wanted,also to be able to use the water taxis on the river. We found the staff to be very helpful, with any questions we had and nothing was to much trouble.

TripAdvisor review
Couples - 07/03/2017
« Home from home »

We love the Ibis. Love the location. Easy walk to trains, bus, city mall and Southbank. We also love the size of the rooms. We have never found an hotel that provides two queen size beds in the room. The meals are great too and the staff friendly.

TripAdvisor review
Gordon K Family - 13/02/2017
« Short stay »

Room was clean and comfortable, close to Queen Street mall. Staff were friendly. Room was good value for money but the restaurant was overpriced. However the meals were nice. I would recommend this for a cheap place to stay!

TripAdvisor review
Family - 12/02/2017
« convenient and well priced »

A comfortable hotel close to CBD and train station. Beds are wonderful, very quiet rooms. Air con cold. Don't go for the view as there is only walls of office buildings, and don't go for the pool, it's a long trek next door to Mercure for a swim. Breakfast is great, although not for those with dietary needs. There never seems to be enough people on checkin/checkout, and a couple of staff there really need to learn to crack a smile. Most are lovely though. If you are looking for a comfortable and quiet place, close to CBD, at a good price, then this is the hotel for you. TIP: take a power board if you have a few electricals to plug in, there's not a lot of power points.

TripAdvisor review
Business - 12/02/2017
« Overnight in Brisbane »

Flew up from Melbourne in transit. Shuttle bus dropped us fifty metres away. Very courteous staff. Clean, comfortable and very reasonable tariff. Good breakfast. Partying young women coming in late woke us up, but they were just enjoying a night out. Returning there on my way back through.

TripAdvisor review
richardsiakheec Family - 28/01/2017
« Satisfied with accommodation; value for money »

Check in was quick and efficient; we were given a room on the top floor. No complaint about the room - it was big, most of all it was clean and quiet. The view was good but soon the river view will be blocked by the high rise next door. Nevertheless we had a very comfortable and quiet stay. Location was excellent. Doesnt matter there is not much to be had from F & B; there are plenty of cafes and eateries around. Good choice for budget travellers, for couples and young families. Staff were friendly and helpful. Good value for money. Will certainly go back if I have another chance to travel to Brisbane.

TripAdvisor review
Family - 22/01/2017
« Comfy Night Sleep »

Stayed in the Ibis Brisbane with my son for a holiday excursion. The beds were extremely comfy and the room was quiet. The location is very convenient for the South Bank as well as the main shopping area. Would stay there again.

TripAdvisor review
durrington1 Couples - 21/01/2017
« Ibis Hotel Brisbane »

This hotel needs updating badly - it is looking old and tired. The shower is over the bath and is not ideal for anybody. It has not changed in the 15 years we have been staying there. We will not be returning.

Our hotel has responded to the review
Our hotel has responded to the review

Durrington1, Appreciate the time you took to review the Ibis Brisbane. As a long time loyal guest its always nice to receive feedback. I understand your concern with our bath/shower options. As you mentioned the age of the product. we do try our best to keep it clean, light and in good condition. If you like the staff , location please contact me or book our sister property Mercure Brisbane a an alternative. Warm regards Brett

TripAdvisor review
Michelle C Family - 04/01/2017
« Good location. Nice rooms. »

The staff were friendly & helpful. The beds and pillows were really comfortable. The room was very roomy. The price was good. Breakfast was quite good. The only drawback was the cost of parking - very expensive.

TripAdvisor review
Friends getaway - 01/01/2017
« brisbane visit »

good hotel centre of brisbane good breakfast good service good room not good view faced construction site could hear people walking above our room great for sightseeing good breakfast found hotel to be clean and room was spacious would stay again if in brisbane if need arises

TripAdvisor review
Family - 01/01/2017
« Left something behind. Forgert it, housekeeping will never ring you back!!! »

Good location, spacious clean modern comfortable room and a bath. Lacking on the service front though. A mini bar would be a welcome addition. Didn't want alcohol but a packet of chips would have been a welcome sight. There is a 7/11 across the road, good idea to stop there first! Big downfall though was my daughter left her phone charger behind. Called the next day, after a long period waiting for the phone to be answered I was transferred to housekeeping where I got a message service to leave contact details and someone will get back to me. I was working in Brisbane that week and could have picked it up any day after work. However after myself and my daughter went through the same waste of time calling and leaving a message for someone who will never ring us back we gave up. Three weeks later neither of us have received a phone call. We have given up, and thankfully it was only a phone charger and not a valuable / important possession. In short, nice room, terrible service!

TripAdvisor review
Business - 29/12/2016
« A Welcomed Return »

The Ibis Brisbane has again lived up to its excellent reputation. From the day before my arrival right through to the end of my stay the hotel staff were excellent and friendly. It is such a change to walk into a hotel where you are really treated like a VIP There is no other place to stay in Brisbane for the budget rates where you receive top quality value

Our hotel has responded to the review
Our hotel has responded to the review

Dear John P, We so pleased that we were able to deliver a memorable experience at ibis Brisbane. We are delighted you enjoyed all aspects of your stay, and your feedback will be passed onto the team. We look forward to welcoming you back again. Sincerely, Brett Hutson Operations Manager Mercure and ibis Brisbane

TripAdvisor review
denisegT1324YZ Couples - 23/12/2016
« In Room Information »

It was a great place to stay very close to everything and beautiful rooms. Breakfast was lovely. The only thing that was missing was an information booklet in the room eg facilities, service etc. Everything else was great the staff very friendly .

Our hotel has responded to the review
Our hotel has responded to the review

Dear denisegT1324YZ, Thank you for taking the time to share your experience at ibis Brisbane and it is fantastic to hear you enjoyed your stay. We appreciate you feedback in regards to our facilities and service. We hope to see you again soon. Kind Regards, Brett Hutson Operations Manager Mercure and ibis Brisbane

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