Hotel - Mercure Lyon Centre Saxe Lafayette Hotel
Mercure Hotel Mercure Hotel

Mercure Lyon Centre Saxe Lafayette Hotel

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4.0/5 1,337 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 106.00 EUR Non member rate
From 100.70 EUR Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 12  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 12  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you are traveling alone, as a couple or with your family, you will love our peaceful and spacious rooms, all with double or twin beds. If you require additional facilities and extra comfort, opt for our Privilege Rooms.

  • 156 rooms
  • 98 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 12 connecting rooms
    • Pulse air
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • Radio in bathroom
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,325 reviews

Our guest reviews for Mercure Lyon Centre Saxe Lafayette Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,337 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mike Friends - 15/11/2017
« Very comfortable experience »

Helpful desk staff. Comfortable room. Convenient location.

AccorHotels certified review
Michel Solo - 14/11/2017
« A very nice and comfortable hotel at 20 minutes walking time of the Vieux Lyon. »

I came to Lyon to discover this fascinating city. The room was nice with a quality king size bed, enough space and a rain shower. Very clean and well equipped. Little bit of noise from the main street. Not far from the main railway station Part Dieu. Very good breakfast with a lot of choice: fruit, cheese, bread, jam, eggs, .... The Garage restaurant is an excellent location for taking the breakfast. Nice bar and sitting room.

AccorHotels certified review
William A. Families - 10/11/2017
« Mr »

Room very comfortable , housekeeping very good , reception helpful friendly, swimming pool was usable four days , was freezing three days indoor pool has to be 28 to 30 at least reported it 3 times no action taken ? Restaurant staff not really helpful or happy a bit snobbish for some reason , food not great the night we tried , breakfast good .

AccorHotels certified review
Christian S. Business - 06/11/2017
« Relaxing and high standard »

High quality accomodation at an acceptable price. Bathroom a little worn out (shower leaks). Very good restaurant.

AccorHotels certified review
J C. Solo - 04/11/2017
« Greta location »

Hotel well located, walking distance from the main train station and city centre . Big privilege room with modern decor and all amenities you need.

AccorHotels certified review
Dave E. Couples - 04/11/2017
« Comfortable hotel with great staff »

Friendly welcome with good information provided. Room large and very clean. Beds very comfortable. Paper cups for coffee meant that you could only really have one cup until the cleaners replenished the next day. Cleaners knocking on doors at 9am each day was a bit of a nuisance. Breakfast experience was fine though on 2 days there were no spoons, bowls or plates. Staff were very friendly and helpful at all times. Hotel easy 15 mins walk from station and very well placed for the rivers and Old Town. We really enjoyed our stay.

AccorHotels certified review
Rgoer Business - 27/10/2017
« Great place to stay »

Excellent hotel, warm, genuine welcome at check in, very clean, comfortable room, well appointed. Didn't use restaurant but the bar and petit dejeuner were perfect, lots of choice and again, friendly helpful staff. All in all a fine place to stay for business.

AccorHotels certified review
Ad Families - 09/10/2017
« You get what you pay »

Bad customer service overall, invoice was clearly out of order and still hasn't been fixed since then. Waiting for my refund. Plus we booked a bottle of champagne for our arrival that wasn't there.

AccorHotels certified review
Des G. Business - 04/10/2017
« Just what we wanted »

We had to be at the Prefecture de Rhone at 08.30 and this Mercure is just 5 minutes walk away so we went the night before. Cars in the rush hour in Lyon are a waste of time. This hotel is also very well situated in general for Lyon being walking distance to the Main railway station and the business district and it was clearly being well used for meetings. The refurbished room was perfect for us as older people with need for good space, twin beds and a walk in shower. The two double beds were very comfortable. The flexible room rate of 160 EUR with two breakfasts is excellent value for Lyon. It's a bit cheaper if you're prepared to pay a non-refundable rate but I don't see the point at this level. The concierge took the car off to the private car park which cost us 24 EUR for the night. The breakfast was excellent. We didn't use the sports facilities. The only slight downside was a non-smiling girl on reception at arrival at around 15.00. We all have bad days but this is not good and I must say unusal for the Mercure chain in my experience. However we never saw her again and the rest of the staff in reception, in the bar and in the restaurant were helpful in every way.

AccorHotels certified review
Juliette Friends - 28/09/2017
« Not Good »

The breakfast was awful. I drink Mint Tea and these were unavailable in the breakfast room but available in our room and at Reception. The hot food was very poorly presented and differently two out of the four mornings of our stay no one touched the hot food whilst we were in the breakfast room. The selection was very poor I have had better in an Ibis 3star hotel. Our room lacked in storage space we had to live out of our suit cases which I have never experienced in a 4star hotel before.

AccorHotels certified review
Jacqui L. Business - 14/09/2017
« Disappointing for a 'privilege' room »

Having upgraded to a privilege room one expects certain privileges on a daily basis - the benefit of a Nespresso machine, for example, is of no value if the coffee pods are not topped up each day, nor the water in the fridge. The room smelled badly of smoke and we had to have a filter in the room for 24 hours to help with this - it was improved but still not a good odour. The bed was quite comfortable but on a bizarre base (I expect for moving it up and down for changing and cleaning??) but creaked and groaned through the night making for a disturbed sleep. The shower fitting was broken so that we could only have the shower head fixed at the lowest position - not at all suitable for someone over 6 feet tall trying to take a shower. I asked twice about having it fixed - it wasn't, and nobody said that it couldn't be done or offered us another room (we were there for 4 nights). The standard of cleaning in the bathroom was especially poor - lots of dust on the towel radiator and in the corners. In the bar, the music was so loud it made conversation almost impossible. We ask for it to be turned down a few times but it always increased again. Business people use your hotel for networking and don't want to compete with loud, obtrusive music. We also asked for crisps or nuts with our drinks - not unreasonble you would think - but were told there were only olives. Someone else asked and was presented with a bowl of vegetable chips, so clearly there were some available. To be honest I expected better from this hotel where we held a conference for almost 90 delegates, a valuable booking for Accor. On a more positive note, the conference manager, Jimmy, was very professional and helped organise everything extremely well. Would I use Accor again or recommend them to colleagues? Not sure that I would to be perfectly honest.

TripAdvisor review
Business - 13/09/2017
« conference and personal stay »

Conference facilities and support excellent. Jimmy, from the commercial office was superb in his support, both pre- and during conference. Quality of meals poor - the risotto was very stodgy, and left unfinished by many. Bar staff very casual and inattentive; music in bar was far too loud despite requests to turn it down, even when bar empty but for two of us. Room very clean throughout; but occasion omissions from skimty toiletry pack.

AccorHotels certified review
Mike Business - 11/09/2017
« Good place suffering badly from road construction »

I have been to the hotel several times. In all cases the hotel was good. However, I will not return to this hotel until the road construction is completed as it made the commute during rush hour a nightmare.

AccorHotels certified review
Campbell M. Business - 11/09/2017
« Conference facilities & support great; catering poor; bar poor. »

I organised a conference with local company Pimas. Our preparatory meeting in March with Jimmy, form Customer services, was excellent, and the planning process went well. Jimmy also delivered on the conference day, and was very attentive. The lunch catering for the conference delegates was very poor. I've never had such a bad risotto - sticky and badly cooked. Breakfasts OK. The bar was consistency playing very loud music, despite repeated requests to turn it down or off. The bar staff seemed poorly trained and more interested in talking to each other than attending to customers. Their manager consistently cut across them dealing with customers to listen to him. desk and reception staff were perfectly competent.

AccorHotels certified review
Gerry Business - 10/09/2017
« Mercure Lafayette, Lyon »

Overall experience was good. Staff very friendly and efficient, reception well managed, bar staff good and areas very clean. I didn't eat in the hotel except for breakfast on three days, always enough and wide ranging in tastes.

TripAdvisor review
Couples - 06/09/2017
« Rude Reception and unpleasant Parking Service »

The female Receptionist debited immediately my CreditCard during check out. Invoice only was passed to me afterwards upon my request. I was charged 40 Euros too much. I asked for her Supervisor. Young girl appeared. Claire. Neither comments nor excuses from her site. Guests should be careful. Cars are taken by hotel staff to garage. Steering wheel, seat, aircon and some technical devices were changed upon return. Car was put in the middle of the street, blocking a lane.

AccorHotels certified review
A. Families - 05/09/2017
« Was great, but disapointed the pool was cold (24deg), with limited appologies from the hotel »

We love the hotel. This is the 3rd time we are coming. However we had a bad surprise with the pool as the heater was not functioning. We decided to come to this particular hotel for the pool (as there are so many alternative options in Lyon) as the kids love it. We had baerely some apologies from the hotel for this discomfort and the disapointment of the kids. Not sure we'll come back in those circumstances

AccorHotels certified review
Mel Families - 01/09/2017
« Mrs C. »

The hotel itself was fine but I wasn't happy that only two towels were left each time when there were four of us. It has happened on each occasion we stay. I was also not happy that we could not drive car to the car park and the staff forgot to get our car for us causing us a half an hour delay. They also didn't tell us it was free to park on the street

AccorHotels certified review
Md Couples - 20/08/2017
« In the centre of Lyon »

It is a comfortable hotel located in the city center, yet close enough to the older parts of Lyon. Rooms are spacious, though there is no particular view from the rooms (we just had windows of the building across the narrow road). Breakfasts are self-service type, with sufficient choice. What we didn't like is that parking is valet-type, so you actually have no access to the car while staying in the hotel. Also, towels were not replenished by the room service (just wet ones taken). Teas are of high quality both in the rooms and in the restaurant.

AccorHotels certified review
Jim Business - 20/08/2017
« OK »

Everything was fine except having to use an iron to iron a shirt in a conference room. For this level of hotel, you should be able to request an iron and have it brought to the room.

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