Hotel - Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel

4.5/5 906 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf lessons (Nearby)
  • Beach and water sports
    • Boat excursions
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Water skiing (Nearby)
  • Squash court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7J / 7
    • Opening hours : Week-end 24H / 24H

Business services

  • 3 meeting room(s)
See all services

Hotel location

Our rooms

The ultimate in contemporary design, inspired by the heritage of the great Maisons de Couture: dark, elegant wood, sleek lines, fabrics in delicate tones and geometric patterns.An homage to the camellias and mirrors of Coco Chanel, whose unique spirit still inspires the hotel's rooms and suites.

  • 65 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Fax machine
    • Minibar
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 3,938 reviews

Our guest reviews for Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 906 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Darren W. Families - 21/09/2018 AccorHotels certified review

Very pleasant. Staff were a delight. Rooms and decor were very stunning and comfortable.

A D. Couples - 21/09/2018 AccorHotels certified review
« Excellent hotel, we will stay here again »

Really enjoyed our stay. Location was perfect, quiet and relaxed yet walking distance to beach and centre of town. Lovely restaurants & amenities closer to hotel. Good sized rooms & good quality toiletries. Reception staff very helpful.

Kari Friends - 20/09/2018 AccorHotels certified review
« Excellent hotel having good location in Biarritz, ocean view, next to Le Phare golf course, short walk to City centre »

We had a spacy junior suite with view towards the ocean and the Phare, a lot of storage space, large bathroom, excellent products for baths. We are not fans of textile carpets but they were clean. Beautiful Hotel, good restaurant (except kitchen had some personnel problems one night and the whole menu was not available). Excellent breakfast and nice people working there. Concierge and reception services very polite. Our visit to San Sebastian turned to be a disappointment as Michelin restaurants were not available and two of us got stomach disease destroying next night and day. We found very good restaurants both at golf courses and Biarritz City center.

Andy W. Couples - 19/09/2018 AccorHotels certified review
« Overnight in Biarritz »

Very welcoming and polite staff on booking in. Helpful with local places to see. Facilities good throughout. Would recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister w., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. DIGEON, Directrice.

Alan L. Couples - 19/09/2018 AccorHotels certified review
« Disappointing »

1. Our patio and patio furniture had bird droppings over them. 2. The young lady attendant in the dining room wore a shoe that was disturbingly loud and distracting for a dinner setting. 3. The overall quality of your food was marginal. 4. On a positive note your facility was beautiful, the front desk receptionist were extremely helpful and the bartenders knew what they were doing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., Thank you for taking the time to tell us about your experience at the Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Digeon, directrice

Conor Couples - 18/09/2018 AccorHotels certified review
« Very nice stay »

The Hotel is really nice, the foyer is beautiful, the pool is good, location is very close to the beach and the lighthouse is close by. The staff were friendly and the room was very comfortable and attended to regularly.

Jgkwhite Couples - 17/09/2018 AccorHotels certified review

Very comfortable with attentive staff which enhanced our stay wiyh you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister W., We duly thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. DIGEON, Directrice.

Pascal Families - 15/09/2018 AccorHotels certified review
« Never again »

I forgot my belt in room 229. Calling the front dekt and talking to housekeeping, they took my address and told me they would send it to me. Later, another call followed when they told me no belt was found. Have fun with my Gucci belt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., Thank you for taking the time to tell us about your experience at the Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. After checking carefully many times, we can confirm that unfortunately we did not find your belt in room #229. Please be assured that we understand your concern and are that we feel very sorry about this. We appreciate your sharing your opinion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Digeon, General manager

Family - 13/09/2018 TripAdvisor review
« Lovely boutique hotel »

The hotel is located in a very beautiful antique small palace, in classical style, beautifully decorated small but cozy rooms with comfortable beds, good breakfast.Pleasant staff and management of the hotel, special thanks to General Manager Madame Stéphanie DIGEON for attention, upgrade and kind assistance!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serge K, Thank you for your lovely review on TripAdvisor following your stay in Le Régina Biarritz Hôtel & Spa! We are very happy you enjoyed your stay with us and we look forward to the pleasure of welcoming you back soon. Kindest regards,

Rn Couples - 11/09/2018 AccorHotels certified review
« A wonderful experience »

We stayed for 7 nights and it was a fantastic sejours. The service was beyond reproach, the hotel a veritable gem and the location is superb. My heartfelt thanks for everything.

Anonymous Couples - 10/09/2018 AccorHotels certified review
« Relaxing luxury »

Very comfortable hotel with Excellent staff. Room Is comfortable and luxurious . Pool Is nice amenity

Rebecca Families - 08/09/2018 AccorHotels certified review
« Mrs Rebecca J. »

Service from staff was excellent, the hotel very beautiful, room always very clean, food at breakfast and dinner was excellent. BUT please STOP USING PLASTIC. There is no need for 6 bottles of free water in rooms in plastic, 2 large glass bottles of still sparking will be just fine. The amenities range is excessive and will just end up in landfill, 5* hotels such as yours and now providing full size bottles which is much less wasteful, these can be attached to the wall so no fear of guest tampering with contents. The bar is still using plastic straws with cocktails - this is completely excessive, use paper straws or use none at all.

James R. Couples - 04/09/2018 AccorHotels certified review
« First class service in an unusual hotel. »

My forst impression was of a well thought out use of the central atrium, which was cleverly furnished. The restaurant offered a range of dining experiences and was flexible. The staff were all excellent.

Anonymous Solo - 01/09/2018 AccorHotels certified review
« i was very satisfied about the level of service you offered me. »

you look after your customers with diligence and tact. Personnel is very friendly and helpul. I don't have any complaint about my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giorgio L., We very much appreciate your comments regarding your stay at the Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Digeon, Directrice

Anonymous Families - 25/08/2018 AccorHotels certified review

Beautiful, peaceful, and relaxing!

Dave L. -. U. Solo - 24/08/2018 AccorHotels certified review
« one of the most beautiful hotels I have ever seen »

When you walk into the hotel it opens up and you can see all of the rooms, huge ceiling, it is very impressive. I took pictures and posted them on instagram with the words "Baller hotel" . The room was very nice, bed was comfortable and the shower was amazing. The food was very good.

Stephanie Families - 15/08/2018 AccorHotels certified review
« Perfect holidays »

Very nice hotel, restaurant and location. Staff is incredibly helpful and always smiling. We stayed with our baby and they accommodated the room with everything we could need. I would go back anytime!

R. Couples - 14/08/2018 AccorHotels certified review
« below expectations »

Having frequented Accor group hotels year round due to work requirements, I have come to expect a certain level of quality and prestige. I was very much disappointed with the overall experience; I found the service did not meet the standards expected from such an establishment: not offering to carry our luggage upon arrival, or general lack of sincerity and pleasantness. I can't help but question the competence of the young valet who carelessly parked our car across the sidewalk, damaging the underside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for taking the time to tell us about your experience at the Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Digeon, Directrice

Jackie T. Families - 05/08/2018 AccorHotels certified review
« Comfortable hotel, friendly staff, great location »

All of the staff were extremely helpful and friendly, and the hotel was very comfortable. We were happily surprised by an upgrade to a suite upon our arrival and it was a lovely room with an ocean view. The air conditioning worked extremely well and we were able to cool our room off to a very comfortable temperature. The staff helped us with dinner reservations and general information about getting around.

Anonymous Families - 31/07/2018 AccorHotels certified review
« Welcoming, clean and comfortable - a super hotel. »

The welcome when we arrived was great and we received an upgrade which was a pleasant surprise. The room was very clean and comfortable and the food in the bar area extremely tasty with superb service. We have stayed here a few times and is always our hotel of choice when passing through Biarritz. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam S., We very much appreciate your comments regarding your stay at the Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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