Hotel - Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel

4.5/5 930 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 152.95 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 30  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf lessons (Nearby)
  • Beach and water sports
    • Boat excursions
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Water skiing (Nearby)
  • Squash court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7J / 7
    • Opening hours : Week-end 24H / 24H

Business services

  • 3 meeting room(s)
See all services

Hotel location

Our rooms

The ultimate in contemporary design, inspired by the heritage of the great Maisons de Couture: dark, elegant wood, sleek lines, fabrics in delicate tones and geometric patterns.An homage to the camellias and mirrors of Coco Chanel, whose unique spirit still inspires the hotel's rooms and suites.

  • 65 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Fax machine
    • Minibar
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 4,070 reviews

Our guest reviews for Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 930 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Peter H. Couples - 09/11/2018 AccorHotels certified review
« An excellent first visit »

For us, the Regina is the place to stay in Biarritz. From the moment we arrived, the staff were friendly, helpful and made our 3days à most enjoyable experience. We loved the ambience of the hotel, and the decor. The meal we had at the restaurant was of an excellent standard, and the choice on the Bar menu offered a very good selection for a lighter meal, which could be taken in the Atrium or in your room. Our suite was well appointed and allowed us to relax and make the most of our stay. The only criticism we could make is that the towels were of an inferior quality and not comparable to those in other Sofitels. Our dog was with us on our stay, and I would say a big thank you to all the staff for making her so welcome, we felt 30€ per night was a little high, and perhaps 20€ would have been more applicable for responsible dog owners.

Victoria Solo - 01/11/2018 AccorHotels certified review
« fabulous »

warm enthusiastic reception, cozy room with amazing view of ocean and lighthouse, close proximity to restaurants/boutiques/farmer's market and walks along the beach, nice amenities in my room, friendly hotel staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs E., We very much appreciate your comments regarding your stay at the Le Regina Biarritz Hotel & Spa by MGallery Collection. It is always a pleasure to receive positive feedback; your comments will be shared with our team. Furthermore, you can write a review on Trip Advisor to contribute to our ranking amongst the best hotels in Biarritz. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. DIGEON, directrice

Mossab A. Friends - 30/10/2018 AccorHotels certified review
« Good hotel to stay in. »

Good experience. Reception and concierge were very helpful. Rooms are of good size and are well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister A., We duly thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. DIGEON, Directrice.

Family - 29/10/2018 TripAdvisor review
« Not a five-stars hotel »

The overall experience and mainly the quality of service was not what can be expected from a 5* hotel.The staff is young and unexperienced, sometimes not even polite. Rooms are small and marketing is somehow misleading.Classic Rooms "facing the city" (according to the website) are actually looking down on the omnipresent parking lots.Superior Rooms with "Ocean views" are facing the road with its flow of coaches bringing tourists to the nearby light house.The pool is surrounded by parking lots and a road. The spa is underground with no natural light nor view and is limited to 1 hammam and not rest area.Last but not least, the hotel management contemns the ACCOR loyalty program, treating members in a very rude manner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eg0trip, Thank you for sharing your opinion following to your stay in Le Régina Biarritz Hôtel & Spa. We would have preferred your experience to be more enjoyable, your feedback and impressions are very important to us as they help us constantly improve our service. For this reason, I wished we met during your stay. Unfortunately we did not have the opportunity and no measure could be taken on site to improve the quality of services mentioned. Please be assured that our teams do not make unfounded decisions. They are eager to offer you the best quality of service and it is also a real pleasure for us to give our members the Accor benefits, if we have the possibility and according to availability. Best regards, S. Digeon, General Manager

Mr D. J. Couples - 28/10/2018 AccorHotels certified review
« Wonderful hotel »

From the moment we arrived we were warmly greeted by the friendly and warm reception staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister J., We very much appreciate your comments regarding your stay at the Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. DIGEON, Directrice.

Alex M. Solo - 20/10/2018 AccorHotels certified review
« Quality at a price »

Nicely renovated older style hotel just outside the centre of Biarritz with friendly, efficient staff and comfortable rooms. Excellent restaurant and bar. However food and drinks are not cheap, although that perhaps reflects Biarritz in general. It's quite an upmarket sort of town.

David B. Couples - 06/10/2018 AccorHotels certified review
« We liked the friendliness of the reception staff and service staff »

We had a nice stay at the hitel

W. Couples - 05/10/2018 AccorHotels certified review
« super »

super

Sandra M. Friends - 05/10/2018 AccorHotels certified review
« Fabulous »

Fantastic looking hotel Professional but friendly staff High class but relaxed environment Great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr m., We very much appreciate your comments regarding your stay at the Le Regina Biarritz Hotel & Spa by MGallery Collection. It is always a pleasure to receive positive feedback; your comments will be shared with our team. Furthermore, you can write a review on Trip Advisor to contribute to our ranking amongst the best hotels in Biarritz. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. DIGEON, directrice

David Couples - 02/10/2018 AccorHotels certified review
« Very attractive hotel »

We found the hotel to be very attractive. The room was very comfortable with a large shower stall, as requested. We had a beautiful view from our window. The staff was friendly and helpful. Even though it was off season, we found that the price was quite high. Free parking was provided on site.

Malcolm E. Couples - 02/10/2018 AccorHotels certified review
« This hotel fully lived up to our high expectations »

We were very happy with our 2 week stay in the MGallery Regina Hotel. The public areas were superb. Food in the restaurant was excellent, as was the service. Bar and pool areas also excellent with very helpful staff on call when needed.

Laura A. P. P. Couples - 27/09/2018 AccorHotels certified review
« Gem of a hotel! »

It was our first time in Biarritz so we didn’t know what to expect. We were in awe when we saw the hotel and our beautiful room. Thank you for a lovely and memorable stay.

Irene K. Friends - 26/09/2018 AccorHotels certified review
« Our Biarritz visit »

We really enjoyed staying at our hotel! We loved Biarritz and the hotel was big part of our enjoyment!!!! Beautiful, comfortable and great customer service!

K. B. Families - 24/09/2018 AccorHotels certified review
« My Stay at Le Régina Biarritz Hôtel & Spa »

Great homey experience, thank you all for making it so warm and welcoming. Great hotel location, amazing staff, awesomely comfortable suite, beautiful hotel. In short it was “our home away from home” Thank you all again

Andreas Families - 24/09/2018 AccorHotels certified review
« Nice but with a F&B that does not meet 5 star »

Lovely room, nice check in and very friendly reception staff. Poor service in bar with bartender gone missing a couple of times. Breakfast first morning very poor with lots of items out and not replaced. Very poor. Much better next day with less guests. Undercooked chicken gave my wife salmonella which she is still fighting

Darren W. Families - 21/09/2018 AccorHotels certified review

Very pleasant. Staff were a delight. Rooms and decor were very stunning and comfortable.

A D. Couples - 21/09/2018 AccorHotels certified review
« Excellent hotel, we will stay here again »

Really enjoyed our stay. Location was perfect, quiet and relaxed yet walking distance to beach and centre of town. Lovely restaurants & amenities closer to hotel. Good sized rooms & good quality toiletries. Reception staff very helpful.

Kari Friends - 20/09/2018 AccorHotels certified review
« Excellent hotel having good location in Biarritz, ocean view, next to Le Phare golf course, short walk to City centre »

We had a spacy junior suite with view towards the ocean and the Phare, a lot of storage space, large bathroom, excellent products for baths. We are not fans of textile carpets but they were clean. Beautiful Hotel, good restaurant (except kitchen had some personnel problems one night and the whole menu was not available). Excellent breakfast and nice people working there. Concierge and reception services very polite. Our visit to San Sebastian turned to be a disappointment as Michelin restaurants were not available and two of us got stomach disease destroying next night and day. We found very good restaurants both at golf courses and Biarritz City center.

Andy W. Couples - 19/09/2018 AccorHotels certified review
« Overnight in Biarritz »

Very welcoming and polite staff on booking in. Helpful with local places to see. Facilities good throughout. Would recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister w., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. DIGEON, Directrice.

Alan L. Couples - 19/09/2018 AccorHotels certified review
« Disappointing »

1. Our patio and patio furniture had bird droppings over them. 2. The young lady attendant in the dining room wore a shoe that was disturbingly loud and distracting for a dinner setting. 3. The overall quality of your food was marginal. 4. On a positive note your facility was beautiful, the front desk receptionist were extremely helpful and the bartenders knew what they were doing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., Thank you for taking the time to tell us about your experience at the Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Digeon, directrice

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