Hotel - Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel

4.5/5 861 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 249.00 EUR Non member rate
From 236.55 EUR Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 30  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Paying, Nearby)
    • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying)
    • Sauna (Paying, Nearby)
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports
    • Boat excursions
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Water skiing (Nearby)
  • Squash court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7J / 7
    • Opening hours : Week-end 24H / 24H

Business services

  • 3 meeting room(s)
See all services

Hotel location

Our rooms

The ultimate in contemporary design, inspired by the heritage of the great Maisons de Couture: dark, elegant wood, sleek lines, fabrics in delicate tones and geometric patterns.An homage to the camellias and mirrors of Coco Chanel, whose unique spirit still inspires the hotel's rooms and suites.

  • 65 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Fax machine
    • Minibar
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.7/5 AccorHotels Rating 3,770 reviews

Our guest reviews for Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 861 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Beverley E. Couples - 13/07/2018 AccorHotels certified review
« Very friendly and efficient staff lovely room very comfortable with great bathroom amenities »

Very good had drinks and food in the bar area which were served with a friendly attitude and both good and drink of a high standard

Thierry W. Couples - 13/07/2018 AccorHotels certified review
« Beautiful environment and excellent service. »

From the moment we arrived and were greeted by the charming receptionist at the front desk, we were pleased with our choice of hotel. Our room was lovely, and we totally enjoyed our five nights' stay, including delicious meals at the hotel restaurant. The location overlooking Biarritz and next to the nearby picturesque lighthouse was fantastic too. Thank you for a wonderful experience!

Anonymous Couples - 12/07/2018 AccorHotels certified review
« Trip to Biarritz »

We loved the location and serve!

Cr Couples - 10/07/2018 AccorHotels certified review
« fabulous! »

we had a wonderful time at the Regina. The pool and spa were perfect for when the weather was iffy, and the restaurant was really good for a dinner al fresco when the weather was nicer. Short walk to the beach and to town. Lovely staff.

fredandana Family - 10/07/2018 TripAdvisor review
« Nice vacation in Biarritz »

Nice hotel with easy access to the beaches and to downtown. Comfortable and clean room with sea-view. Breakfast is is fine and serves local products. Personal is very helpful and nice. Swimming pool could be larger but the beaches are not far away. I would recommend this hotel for relaxing holidays in Biarritz.

Our hotel has responded to the review
Our hotel has responded to the review

Dear fredandana, It was a pleasure for us to welcome you. We are delighted you liked Le Régina Biarritz Hôtel & Spa and we thank you for your kind recommendation. We look forward to seeing you again on your next trip to Biarritz! Best regards,

Mpjm Couples - 09/07/2018 AccorHotels certified review
« Excellent »

Excellent

Thili A. Couples - 09/07/2018 AccorHotels certified review
« Relaxing and beautiful hotel »

We stayed here as part of our European honeymoon trip. It was a great experience and truly relaxing. We enjoyed the kind and attentive service at all times and also want to note that the dinner at the restaurant was absolutely delicious!

Manu R. Families - 08/07/2018 AccorHotels certified review
« Good but room for improvement »

It was very short stay since we came from Portugal and were on our way to Belgium. The room was very ok, shame though that the tv could not be directed towards the bed. The overall luxury feeling was ok. Shame there is no porter. When we arrived there was no real spot to unload the luggage. So we drove to the parking and carried our suitcases ourselves. I however was upset with your staff when we arrived and could not get a table in the restaurant. We had been driving for 10 hours so i did not feel like going out for dinner. The excuse was that there were not enough tables.... I can not accept this comment, not for a 4,5 starr hotel. While we were getting ready to have a bite in town, a staff member came to tell us that a table was available in the inhouse restaurant. Funny enough, there were a few more tables available.... Food in the restaurant was perfect. Some of the staff was not so well trained and did not know that there is a red wine from the ‘graves region’. So although having ordered a red wine she brought a white one. After she had a look into the wine menu she realised. So room for improvement: certainly, but those without major costs. Just good management that makes the staff focus more on details. Kind regards

Shima Families - 05/07/2018 AccorHotels certified review
« Beautiful location »

Amazing views,helpful staff and comfortable bed.

Peter D. Couples - 04/07/2018 AccorHotels certified review
« Long weekend in Biarritz »

We had a great room on the ground floor with a terrace. The room was well planned and decorated. The food was great and staff very helpful. A great stay.

Juan Couples - 03/07/2018 AccorHotels certified review
« Great hotel and location »

The staff was extremely helpful and attentive to our needs.

Jan Couples - 01/07/2018 AccorHotels certified review
« RUDE AND ARROGANT STAFF WITH LIMITED KNOWLEDGE OF ENGLISH »

ARROGANT CHECK-IN STAFF TRYING TO SELL US FOR "A SPECIAL RATE" OF 85 EUR A SEA VIEW ROOM WHICH IN ANY OTHER HOTEL WOULD BE GRANTED FOR THE ACCOR STATUS. WHAT'S MORE, SHE TRIED TO CONVINCE US USING SOME TURKISH BAZAAR TRICKS - LIKE "WOULD YOU LIKE TO SEE THE ROOM?". ALSO THE CALCULATION SHE MADE WAS VERY SUSPICIOUS - THE OFFICIAL RATE DIFFERENCE BETWEEN THE ROOM BOOKED AND GRANTED WAS JUST 50 EUR (I ASSUME THAT HAVING BOOKED A SECOND FLOOR ROOM WOULD GIVE US A SEA VIEW ROOM). PLEASE NOTE THAT THE BOOKING WAS ORIGINALLY MADE ON A PLATINUM CARD OF MR JACEK WASIK (THEN WE CHANGED THE PROFILE) - RIDICULOUS UPGRADE FROM A GROUND FLOOR ROOM TO A SECOND FLOOR ROOM. THE CHECK-OUT STAFF NOT MUCH BETTER. ALSO, OTHER STAFF (ROOM SERVICE, BAR) VERY LIMITED KNOWLEDGE OF ENGLISH. THE HOTEL MANAGER MUST BE AS ARROGANT AS OTHER STAFF, ASSUMING THAT FOREIGN GUESTS SPEAK FRENCH AND LEAVING A WELCOME NOTE IN THE ROOM WRITTEN ONLY IN FRENCH. IN THIS CONTEXT THE BASQUE PROVERB ABOUT GIVING "BONHEUR" ARE JUST EMPTY WORDS. A REAL PITY AS THE HOTEL ITSELF IS A GEM!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for taking the time to tell us about your experience at the Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel. We are sorry that your experience did not meet your expectations. With your Accor membership, you received an upgrade on check-in. Please note that the Accor upgrade is an upgrade of one category only. Our official price difference between the category you reserved and the ocean view room is more than 130€. We regret that the special offer made by our reception team did not manage to satisfy you. Thank you for your feedback, it will help us to improve. We hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Antonio M. Couples - 28/06/2018 AccorHotels certified review
« The staff helped make our stay very delightful »

My wife and I found the Hotel to be very luxurious and very comfortable for a Hotel of that size. The staff was always available to help with anything we needed.

Anonymous Families - 26/06/2018 AccorHotels certified review
« It was a pleasant stay - we enjoyed. »

Overall the hotel was very good - an excellent restaurant with healthy breakfast and great lunch & dinner and friendly staff. The only reason that I did not give the number 10, was a fitness room - it was tiny, however there could have been more weights and other machines (no or less cardio machines)

Alexis M. Couples - 25/06/2018 AccorHotels certified review
« Great experience »

Great experience with your staff. Very understanding to our request. Good food at breakfast. Only thing would be the parking lot view from our room... perhaps try to make the parking lot "greener" with more trees or something :)

Anonymous Couples - 23/06/2018 AccorHotels certified review
« Disappointed. Not the experience I typically enjoy at Accor hotels. »

Renovation of the hotel is good looking. Anyhow, isolation against wind is poor and the hotel is very noisy when wind is blowing, which is very common on the sea side, especially in this area. I also had an argument with the reception desk lady upon my departure. This was too much for me :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre C., Thank you for taking the time to tell us about your experience at the Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Melanie G. Couples - 21/06/2018 AccorHotels certified review
« Beautifully relaxed. Attentive and friendly staff »

Great hotel, good attention to detail in the room. A lovely haven, peaceful and spotlessly clean. We will book again

Anonymous Couples - 19/06/2018 AccorHotels certified review
« Great service, great offer - exceeded expectations »

Enjoyable and better han anticipated

Anonymous Couples - 18/06/2018 AccorHotels certified review
« Yes it was ok a bit noisy »

Quit good

Couples - 18/06/2018 TripAdvisor review
« Another great stay »

From reception to restaurant from cleaners to concierge the hotel excels. We have stayed here overnight 3 or 4 times travelling from Malaga to UK and it simply revives you and relaxes you. The rooms are excellent the food always good if a little expensive. We will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter W, Thank you very much for your kind words! We are really delighted that you appreciated Le Regina Biarritz! We are glad that you want to come back, and it will be a pleasure to welcome you again for a next stay! Kind regards,

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