Hotel - Sofitel Biarritz le Miramar Thalassa sea & spa
Sofitel Hotel Sofitel Hotel

Sofitel Biarritz le Miramar Thalassa sea & spa Hotel

4.0/5 1,333 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 20  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
    • Tanning salon
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Archery (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24H/24H
    • Opening hours : Week-end 24H/24H

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Brunch is served every Sunday from 11am to 3pm, dedicated buffet with entertainment for children

Hotel location

Our rooms

Our 126 peaceful rooms with comfortable "MyBed" beds look out over the magnificent beach and ocean. Treat yourself to a relaxing, unforgettable break.

  • 126 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 70 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Our thalasso and spa offers

Your meetings and events

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4.4/5 AccorHotels Rating 6,907 reviews

Our guest reviews for Sofitel Biarritz le Miramar Thalassa sea & spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,333 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Families - 17/07/2018 AccorHotels certified review
« Wonderful staff, beautiful location »

Your staff was very friendly and helpful. The accommodations very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your experience after your stay at the Sofitel Biarritz le Miramar Thalassa sea & spa. We are glad to read that you enjoyed your stay among us and particularly our staff and accomodations. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Best, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Dlevenson Families - 17/07/2018 AccorHotels certified review
« Beautiful location and very good service. »

We very much enjoyed our room and biaritz which was magnificent. thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Sofitel Biarritz le Miramar Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Mitty G. Couples - 13/07/2018 AccorHotels certified review
« Great location, excellent facilities, charming staff, Sofitel have made the best of the problems the architecture has given them »

Really enjoyed our stay. Rooms were well equipped, spotless and comfort of the bed second to none. Yes the building throws up problems with dark rooms, low ceilings and strange terraces, but the best has been made of things. I noticed that the cost of food and drink breakfast etc was very high and that few people were ordering. Perhaps if prices were lower more people would and margins maybe lower but volume would make up for it. Would definitely return and have already recommended to friends as location perfect and a very comfortable well run hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate the time you took to answer our satisfaction survey following your recent stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is a pleasure to read that your experience met your expectations. Thank you the constructive review of our hotel, be assured we will share your remarks with the concerned services. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again very soon, Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Happy Couples - 06/07/2018 AccorHotels certified review
« Great care taken by everyone at this hotel. »

Relaxing, stress-free. Hotel staff very helpful with information about Biarritz as well as about the amenities at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Sofitel Biarritz le Miramar Thalassa sea & spa. We are glad to read that you enjoyed your stay among us and particularly our staff. Be sure that we will share your positive comment with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

A. Couples - 04/07/2018 AccorHotels certified review
« High quality service »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Tatyana Families - 03/07/2018 AccorHotels certified review

Overall it was not too bad, but when you book 5 star hotel you expect lo live in one. Hotel is way too old, rooms smells very badly, everything should be reconstructed. There is no shower when you are coming from the beach, no place where you can sit after sauna. Doors in the rooms are very heavy and it is impossible to close it quietly. AC in the room was not working well it was very hot and moisturized.

Anonymous Solo - 03/07/2018 AccorHotels certified review
« Relaxing »

The hotel was a perfect place for me to start off my trip. I love the location and was excited after a long flight to get upgraded to a room with an ocean view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay at Sofitel Biarritz and specially the view from your room. We wish you a great trip and hope to see you again very soon. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Stuart Couples - 28/06/2018 AccorHotels certified review
« June 18 Stay »

Overall experience was good. Very late check in was straightforward. An immediate problem with the air conditioning was dealt with quickly (fuse blown). Needed to ask more than once for iron and ironing board to be delivered. A later check out (2pm) would have been useful but was not possible. Only negative really was that the property is tired and in need of a refresh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Biarritz le Miramar Thalassa Sea & Spa. We are happy to read that your experience was good and have well noted your remarks. We are sorry to read that we couldn't meet your request about last check out because the hotel was complete on this date. Be assured that we will undertake the necessary measures for your other comments. We hope that we will have the opportunity to host you during a next travel to French Basque Country. Sincerely, Emmanuelle Cabannes-Mahé Communication & Quality Manager

Anonymous Couples - 27/06/2018 AccorHotels certified review
« Beautiful seaside resort »

The room was very spacious with a beautiful view of the ocean and lighthouse. The outdoor pool and dining area was beautiful and peaceful. Breakfast was not included and should have been.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay in Biarritz and particularly the room and the view. We hope to see you again very soon and that your next visit will be as pleasant as this one. Best regards, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Ed D. Couples - 26/06/2018 AccorHotels certified review
« Mr »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

G. M. Business - 26/06/2018 AccorHotels certified review
« great »

it was a really nice experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Sofitel Biarritz le Miramar Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Anonymous Couples - 25/06/2018 AccorHotels certified review
« Excellent service »

Excellent service and really comfortable beds. We arrived late and the reception and room service staff were exceptional in making us welcome and providing dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Sofitel Biarritz le Miramar Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

K.a.m. Business - 25/06/2018 AccorHotels certified review
« Disappointing »

Despite specifying we wanted to check in at 14h on the advanced check-in form, AND phoning in advance to request this, we were told our room was not ready on arrival. This was very disappointing as we wanted to change and freshen up to prepare for a business meeting. The room was very pleasant, as was the view, but, for the price, we would have expected a dedicated shower unit not just an arrangement above the bath - which my husband and I both found difficult to operate. We had not appreciated that the "thalassotherapy" element was such an important feature of this hotel and were frankly shocked to find people wandering about the lobby and turning up for breakfast in hotel bathrobes! There was no-one to show us to a table at breakfast and the staff were more interested in getting our name and room no. for the purposes of billing us (though breakfast was included) than in serving us tea and coffee, which arrived only just before we'd finished our meal. Frankly, the hotel struck us as wildly over-priced and we would not stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn M., Thank you for taking the time to tell us about your experience at the Sofitel Biarritz le Miramar Thalassa sea & spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, particularly about breakfasts and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

S. Solo - 25/06/2018 AccorHotels certified review
« One week for me at MIramar »

Very nice stay at Miramar, welcoming and nice staff in all areas of service (from cleaning ladies to concierge, to restaurant and Thalasso). I had a superior room, with a huge and comfortable bed, very spacious. I was a bit disappointed by the view, which was supposed not to be on sea. I thought it would be more overlooking the ocean and the terrasse was never sunny. The diet menu is very good and sophisticated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate the time you took to answer our satisfaction survey following your recent stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. We are glad to read that you enjoyed your room and the restaurant. It is a pleasure to read your positive words which have been communicated to all our Ambassadors who are dedicated to offer you Magnifique moments. We hope we will have the pleasure to welcome you during a future trip in the Basque Country. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Jack W. Couples - 25/06/2018 AccorHotels certified review
« Luxury hotel and spa very close to town »

Lovely. The hotel was clean and quiet and had many features like gym and pool. Lunch was expensive but good gourmet value. the Concierge helped us enormously when booking restaurants in town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Sofitel Biarritz le Miramar Thalassa sea & spa. We are glad to read that you enjoyed our hotel and particularly the concierge service. It is always a pleasure to receive positive feedback, that is why I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Cary M. Couples - 22/06/2018 AccorHotels certified review
« A gem on the coast »

It started from the moment we arrived. The staff are so welcoming and friendly. Even with horrible weather for our whole stay the staff made up for it. First time to the area but plan on coming back again and for sure staying Sofitel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Sofitel Biarritz le Miramar Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Valentin Couples - 19/06/2018 AccorHotels certified review
« Nice hotel, but renovation needed »

The room is nice, but easy to see that it’s not new, actually it’s a general feeling about the hotel. Breakfast is not a 5 stars. Location is great. Service as well!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate the time you took to answer our satisfaction survey following your recent stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is a pleasure to read that your experience met your expectations and we have well noted your remarks about the hotel. We hope we will have the pleasure to welcome you again during your next visit on the Bask Coast. Sincerely, Emmanuelle Cabannes-Mahé Communication & Quality Manager

Laurent B. Business - 18/06/2018 AccorHotels certified review
« Awesome »

Awesome

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur, Nous vous remercions d'avoir pris le temps de nous faire part de vos impressions à la suite de votre séjour au Sofitel Biarritz Le Miramar Thalassa sea & spa. C’est avec grand plaisir que nous lisons que votre séjour s'est déroulé à la hauteur de vos attentes. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau pour votre prochain séjour au Pays Basque, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Très Cordialement, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

La P. F. Q. J. S. T. D. D. P. D. S. E. T. Friends - 12/06/2018 AccorHotels certified review

2008/2010/2012/2013/2018

Anonymous Couples - 11/06/2018 AccorHotels certified review
« beautiful hotel »

everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate the time you took to answer our satisfaction survey following your recent stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. We hope we will have the pleasure to welcome you during a future trip in the Basque Country. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

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