Hotel - Sofitel Biarritz le Miramar Thalassa Sea & Spa
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Sofitel Biarritz le Miramar Thalassa Sea & Spa Hotel

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4.0/5 1,191 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 16h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 20  EUR
  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 20  EUR
  • Babysitting on request
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying)
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Solarium
    • Tanning salon
  • Babysitting on request
  • Golf
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Parasailing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Rafting (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities (Paying, Nearby)
    • Athletics stadium (Paying, Nearby)
    • Basketball facilities (Paying, Nearby)
    • Football (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Paying, Nearby)
    • Quad bikes (Paying, Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24H/24H
    • Opening hours : Week-end 24H/24H

Business services

  • 4 meeting room(s)
See all services

From October 22 to November 3, 2017 inclusive, free club every afternoon for children aged 3 to 11 years, registration required

Hotel location

Our rooms

Our 126 peaceful rooms with comfortable "MyBed" beds look out over the magnificent beach and ocean. Treat yourself to a relaxing, unforgettable break.

  • 126 rooms
  • 126 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 70 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our thalasso and spa offers

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 5,419 reviews

Our guest reviews for Sofitel Biarritz le Miramar Thalassa Sea & Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,191 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Rikki S. Solo - 13/10/2017
« I did enjoy my stay very much »

For me the Thalassa treatments were very important and those were very good and the organization in the Spa excellent. The massages outstanding.

AccorHotels certified review
Robyn Families - 09/10/2017
« Robyn »

I stayed at the hotel with my mother and baby to celebrate my mother's birthday. From the moment we arrived we were very well looked after by the extremely friendly and kind staff. Our room was lovely and baby friendly and we loved everything the hotel had to offer. We would have liked to stay another night but unfortunately the hotel was fully booked. We had a fantastic time and look forward to returning.

AccorHotels certified review
Doug F. Couples - 08/10/2017
« Excellent »

Nothing too much trouble for the staff

AccorHotels certified review
Martine Couples - 05/10/2017
« Perfect »

Was precies wat we verwachten

AccorHotels certified review
Cathynice Couples - 28/09/2017
« Nice break out of time »

feel like at home discreet and helpful people , nice amenities , kind presents with card member accor

AccorHotels certified review
Anonymous Couples - 27/09/2017
« Good location but hotel needs urgent renovation »

Good impression of stay overall, fantastic service and staff, but really old bulging and in need of renovation. If I didn't have a special rate, I would be very upset. Still I don't understand why everything Is so old: cracks in walls, missing paint, especially in balconies and in pool area. Location is excellent but you have to invest in hotel over time. Now it looks like 20 years has passed without any repairs.

AccorHotels certified review
Nick Business - 26/09/2017
« Great service »

Amazing helpful staff and great venue

AccorHotels certified review
Irina Families - 25/09/2017
« wonderful place and hotel »

it is not my first time in Sofitel le Miramar, and hope not the last...) every year i return again and again - Biarritz is really wonderful and Sofitel is the best - not only because of its location and ocean views, cusine and talasso, but very helpful staff. the atmosphere itself is relaxing and doesn't matter if you travel on your own or with kids - you will be surrounded with care and kind attention as i'm travaling with a child - i need a very high standart of everything - breakfast, room service, views, room and so on.. i'd like the thank you again and again (Cathrene in reservation and recepthion department, Fabienne and reservation department, Phillipe for the nice evening room service with exelent dinner for adults and some special food for my child, Sergei, girls from Talasso and Spa - i whould like to mention everybody!

AccorHotels certified review
Anonymous Couples - 19/09/2017
« Sofitel Biarritz delivered »

The Sofitel Biarritz delivered exceptionally well with customer service at check-in, cleanliness of the room, and location. The areas of opportunity were scheduling of Spa Services as everything was booked out upon arrival. the check out process was long and with only one valet worker who doubled as bell hop too it was a very long and drawn out check out process that left us without a smile

AccorHotels certified review
Sandra Couples - 17/09/2017
« Perfect location »

We were allocated a beautiful room with a partial sea room. The staff were, without exception, friendly and efficient. We thought the food very expensive but Biarritz is an expensive place anyway.

AccorHotels certified review
Francesco Solo - 10/09/2017

I spent a wonderful week at Sofitel Biarritz Le Miramar. The hotel is perfectly located in front of the beach and a few steps away from the seaside promenade going to the city center. The outside pool and solarium allow to enjoy the sun and the sea water without the need to go to beach, although the latter is easily accessible from the hotel. The room was modern and had everything. It was possible to hear the waves from the bed and the terrace facing the sea is a plus. Staff is professional and helpful, as in Sofitel's tradition.

AccorHotels certified review
M. S. Couples - 10/09/2017
« We found the hotel to be very comfortable. »

Hotel. Very comfortable. Breakfast was well managed. My wife thought the selection of breakfast muesli - only Kellogg's brand - could easily be improved upon. We both felt the dinner menu somewhat limited for a five star hotel. Staff. We both found the Claude the head concierge to be professional and very helpful. The client relations manager, Emma, was also very helpful. Room. Very comfortable and serviced well.

AccorHotels certified review
Teresa Solo - 09/09/2017
« in general my experience was very satisfactory. »

Room was well appointed and well furnished, however would have benefited form more lighting as it could be quite gloomy in the evening. Staff very friendly and helpful however on a couple of occasions there were lapses in the domestic service (room cleaning)- staff left cleaning products in the room (detergent spray) and on one occasion failed to leave a full set of toiletries.

AccorHotels certified review
Marian Couples - 09/09/2017
« Fabulous - we had last stayed at the Sofitel Miramar 13 years ago when still living in Europe and decided to return for a week-long break from Manhattan. »

We had recalled very fondly the wonderful ambiance of Biarritz in general and the location of the hotel on the beach with our room looking out at the sea, listening to the waves at night and enjoying the constantly changing sky. All this remained as we remembered and we were glad we returned. Tthe thalassemo treatments and professionalism of the technicians were all excellent and the planning personnel invariably helpful if we wanted to make a change in our program. The outdoor pool was great for swimming laps. We also enjoyed very much the cuisine in Cote B, with the well prepared options between the menu du marche and de-light menu, both of which were delicious. Our only complaint was that on evenings when the restaurant was very full, the service was slow and more waitstaff should have been added.

AccorHotels certified review
Adrien Families - 06/09/2017
« Ok but not 5 star, poor customer experience »

Great location right on the beach, good amenities and nice attentions (hermes soap, chocolate etc.) However very poor customer service at reception: - arrived after 7 hours of flight, with a pregnant wife and a 2 year old toddler. Put baby to bed and simply asked for a soup from room service to be served in the bar downstair as baby was sleeping in room, restuarant was closed and bar had no food to offer. - this was refused for no explanation. After insisting 3 times (!!!) I was told this could not happen because too many people at the bar. There was literally 3 people at the bar, it was late. I insisted again, having no other option, and eventually was told "someone asked earlier and was refused ". This felt ridiculous as felt our context was not taken into account and no solution was offered. - ended up eating in the room in the dark, very very frustrating - asked to meet manager next day no one followed up, no one cared Overall i would not return and would prefer other places next time

AccorHotels certified review
Anonymous Business - 01/09/2017

Very nice experience- nice room, foord and view!

AccorHotels certified review
Nasreen Solo - 31/08/2017
« pretty good »

great location, hotel needs refurbishing, great staff and onsite service!

AccorHotels certified review
Daria T. Friends - 26/08/2017
« quality of service significantly decreased over time »

I have been going to the Miramar for years, this time it was much worse than the other years. In my room there was a leak, the toilets were smelling bad as if the cleaning wasn’t done properly, or like we could smell the leak form the pipes. The food at the restaurant was disgusting, the price being very high. The burgers and pasta on the menu are one of the worst I had ever tasted before. My friends and I decided to never again eat in the hotel, aside from the evening menu, which has lost its quality as well. The quantity of the food decreased, the service is much longer, and the people are not as nice as before. The breakfast food is a nightmare. For the same price we can have a magnificent brunch at Le Surfing, Casino, Baigneuses, etc. I was coming to this hotel for the quality, and now I do not see the point to come anymore. We complained several times about our food and they did not replace our meals, did not apologise or try to make up to this. The other day I ordered a risotto with seafood and the portion was so small we can call it a starter. But this was a plate for 23 euros approximately. We complained about the quantity and the waitress gave us a plate of risotto nature badly prepared, literally 20 minutes later. At the moment we paid, the same waitress said “I did not count the extra portion”. Thank God you did not!! It is a 5 star hotel (that is about to lose its stars). The restaurant is not worth it. They also never mentioned the fact that every extra evian bottle is not free: for a room of 200-400 euros/night I expect the water to be free and otherwise, for the reception to mention the price so we do not get a surprise at the end of the stay. The boys working at the swimming pool just kept staring at me and my girl friends like we were some meat. This is not a place where I expect to be looked at this way. Change the personnel. So many other things to say but I have been wasting my time already too much over this.

AccorHotels certified review
Amerimni G. Families - 24/08/2017
« pampering »

as always the service is very professional, the treatments relaxing and detoxing, the place magnificent.

AccorHotels certified review
Keith B. Couples - 24/08/2017
« Very disappointed »

Most staff were unwilling to help with issues, offering no flexibility for checkin or checkout. We arrived to checkin at 12:30 and were told that housekeeping knew we were waiting. 2 hours later the room was still not ready - which would indicate that housekeeping didn't care that we were waiting. Upon requesting a late checkout, there was absolutely no flexibility at all. Just get out of your room at 12pm. There was no offer of even 30 minutes. Very very poor room layout. The balcony was overlooked by many houses and steps on the promenade outside. Standing out on the balcony made you a public viewpoint - most passers-by would stare at you as they walked past. In the early morning noisy groups of people would wake you up and you would lie, wondering if they would attempt to climb onto the balcony. There was absolutely nowhere to plug in a phone/tablet/laptop without crawling on your knees looking for a lamp to unplug. Even the most basic hotel provides bedside plugs, but not this one. The TV had 3 English language channels. All news. No entertainment without spending another 20 Euros per day to watch films that we had already watched. When questioned, reception said that all channels could be selected with English subtitles - which 2 "experts" could not do when called to the room. As a side note, to get anybody to come to the room took more than one call and almost one hour. This is totally unacceptable for a hotel of this supposed standard. We were so utterly disappointed with this hotel experience that we will not come back. At checkout we expressed our anger and our breakfasts were given free, however this was all too late. If a customer arrives early and their room is not ready then make all efforts to either give them another room or get their room prepared immediately. There was not even the offer of a complimentary drink at the bar until I "suggested" it. Complete lack of customer care when it mattered most.

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