Hotel - Sofitel Biarritz le Miramar Thalassa sea & spa
Sofitel Hotel Sofitel Hotel

Sofitel Biarritz le Miramar Thalassa sea & spa Hotel

4.0/5 1,431 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 20  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
    • Tanning salon
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Archery (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24H/24H
    • Opening hours : Week-end 24H/24H

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Brunch is served every Sunday from 11am to 3pm, dedicated buffet with entertainment for children

Hotel location

Our rooms

Our 126 peaceful rooms with comfortable "MyBed" beds look out over the magnificent beach and ocean. Treat yourself to a relaxing, unforgettable break.

  • 126 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 70 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Our thalasso and spa offers

Your meetings and events

4.4/5 AccorHotels Rating 7,708 reviews

Our guest reviews for Sofitel Biarritz le Miramar Thalassa sea & spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,431 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Feroze B. Solo - 26/11/2018 AccorHotels certified review
« A perfectly adequate experience given the type & location of the hotel »

The hotel is perfectly adequate however spa experience can be improved. Massage therapist perform below international standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate the time you took to answer our satisfaction survey following your recent stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. We are glad to read that you've enjoyed your stay among us. We are sorry that your experience at the SPA did not fully meet your expectations. Be assured that we will share your comments with the management in order to improve the quality of the services you've pointed. We hope that we will have the opportunity to host you during a next travel to French Basque Country. Sincerely, Emmanuelle Cabannes-Mahé Communication & Quality Manager

Joseph Couples - 24/11/2018 AccorHotels certified review
« Wonderful staff and brilliant position by tge ocean »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Anonymous Couples - 20/11/2018 AccorHotels certified review
« Reposant »

Attention et service

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur, Nous vous remercions d'avoir choisi le Sofitel Biarritz le Miramar pour votre séjour au Pays Basque. Nous sommes ravis de voir que vous avez passé un séjour reposant parmi nous. Nos chambres sont garanties à 16h00 et nous sommes navrés d'avoir pu vous garantir l'accès plus tôt dû à l'occupation de l'hôtel. Nous sommes également navrés de ne pas vous avoir contacté lorsque la chambre était prête, nous vous présentons nos plus sincères excuses pour la gêne occasionnée. Nous espérons avoir le plaisir de vous revoir lors d’un prochain séjour sur la Côte Basque. Très Cordialement, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Mr A. G. Couples - 16/11/2018 AccorHotels certified review
« Relaxing and very comfortable »

Great hotel and facilities. Staff extremely helpful. Beautiful location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Laure L. Friends - 16/11/2018 AccorHotels certified review
« love it »

love to stay at theMiramar Biarritz, my only wish the rooms and bathrooms could use more lights Looking forward to coming back in 2019

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate the time you took to answer our satisfaction survey following your recent stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is a pleasure to read that your experience met your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to host you again in 2019. Sincerely, Emmanuelle Cabannes-Mahé Communication & Quality Manager

B. O. Couples - 06/11/2018 AccorHotels certified review
« TRES BEL ENDROIT TRES SATISFAIT »

PERSONNEL SOURIANT AIMABLE ET CHAMBRE SUPERBE LITERIE DE QUALITE

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur, Nous vous remercions d'avoir pris le temps de nous écrire à la suite de votre séjour au Sofitel Biarritz Le Miramar Thalassa sea & spa. Nous sommes ravis de voir que vous avez passé un agréable séjour à Biarritz et que vous avez particulièrement apprécié l'accueil de nos ambassadeurs ainsi que le confort de nos chambres. Nous vous accueillerons avec plaisir lors de votre prochain passage sur la Côte Basque. Cordialement, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

William J. Couples - 01/11/2018 AccorHotels certified review
« Exceptionally pleasant holiday experience. »

We were particularly impressed with the friendliness and helpfulness of your staff. We would like to make special mention of Pauline, who gave us invaluable help and advice, and Gorka who was also most helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate the time you took to answer our satisfaction survey following your recent stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is a pleasure to read your positive words which have been communicated to all our Ambassadors who are dedicated to offer you Magnifique moments. Looking forward welcoming you for a next visit on the Basque Coast. Best Regards, Emmanuelle Cabannes-Mahé Communication & Quality Manager

John G. Families - 30/10/2018 AccorHotels certified review
« A great stay to celebrate a family anniversary. »

The staff were generally very good, the rooms were comfortable and the food was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay among us for a family anniversary. We will share your postive comment with all our staff. We hope to see you again very soon during your next holidays on the Basque Coast. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Anonymous Families - 11/10/2018 AccorHotels certified review
« Satisfactory »

Good

Mary H. Friends - 10/10/2018 AccorHotels certified review
« Lovely hotel with great amenities and very comfortable rooms. »

The hotel offers great views and wonderful rooms. My friend and I enjoyed having wine as we overlooked the pool and ocean. We would have liked to have dined at the restaurant but the seatings were full. We had a lovely hamburger at the bar instead.

Anonymous Solo - 04/10/2018 AccorHotels certified review
« Mrs »

as always... lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you very much for sharing your experience following your stay at the Sofitel Biarritz. It is a pleasure to read your positive words which have been communicated to all our Ambassadors who are dedicated to offer you Magnifique moments. Looking forward welcoming you for a next visit on the Basque Coast. Best Regards, Emmanuelle Cabannes-Mahé Communication & Quality Manager

Jean O. D. Couples - 04/10/2018 AccorHotels certified review
« Very pleasant. »

Snacks and food by the pool very expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you very much for sharing your experience following your stay at the Sofitel Biarritz. We are glad to read that you've enjoyed your stay among us. Be assured that we will share your comments with the food and beverage manager in order to improve the quality of this service. Looking forward welcoming you for a next visit on the Basque Coast. Sincerely, Emmanuelle Cabannes-Mahé Communication & Quality Manager

George W. Couples - 02/10/2018 AccorHotels certified review
« Interesting, generally relaxing but many similar procedures with varying competence of providers. »

The service of the staff was excellent, especially in the restaurant. The food was good, though with staying a week a little variation in the lunch and dinner menu would have been appreciated. The facilities were nice, including the room. In the spa, there were two providers that were especially accomplished and professional that warrant mention: Delphine at Espace Beaute on level -2 and Alex for Deep Tissue Massage on level -3.

Anonymous Couples - 01/10/2018 AccorHotels certified review

Location is great. Price point is good. Room size was good and friendly staff. Exterior is dated, needs to be cleaned and painted, tiles on balcony cracked. Overall a dated look and feel. Gym equipment is average, gets very hot in gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you very much for sharing your experience following your stay at the Sofitel Biarritz. We are glad to read that you've had a good time in Biarritz. Be sure that we are taking your remarks in consideration and will share your comment with the management in order to improve the different points you've detailed. We hope we will have the pleasure to welcome you during a future trip in the Basque Country. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Jackie Couples - 27/09/2018 AccorHotels certified review
« Not worthy of 5* »

Although we had a very enjoyable stay at the hotel, and the staff were helpful and pleasant, we thought the hotel was shabby and tired and needs updating. The bathroom should have had a separate shower. The poolside beds were very basic and therefore not particularly comfortable. We only had breakfast which was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for taking the time to tell us about your experience at the Sofitel Biarritz le Miramar Thalassa sea & spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Be assured that I'll share your comment with the management in order to improve the quality service of the points you've detailed. However we are glad you enjoyed the breakfast and will share your compliments with the staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Couples - 25/09/2018 TripAdvisor review
« Tony & Pauline’s Biarritz Holiday »

A truly luxury experience without being over the top. Perfect location with lovely views from our room.Excellent service overall, despite having to wait 5 hours after the promised check in time before being fully able to use our room. Drinks very expensive both in bar and at poolside. Our bed was not very comfortable this time, whereas on previous vi to same hotel our bed was exceptionally comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony, Thank you for taking the time to share your experience on Trip Advisor following your stay in Biarritz for your birthday. We are glad to read that you've enjoyed your stay among us and that you particularly liked the location, the view on the ocean and the service. Be assured that we have well noted your remarks and will share them with the management in order to improve the quality of the services you've pointed. We hope we will have the pleasure to welcome you again during your next holidays in the Basque Country. Best regards, Emmanuelle C. Communication & guest experience manager

S. J. &. C. Friends - 23/09/2018 AccorHotels certified review
« Almost everything was perfect. »

We enjoyed very much our stay, the food was very good, liked our room and the great view, the best was the treatments. We also did appreciate the kindness and the professionnalisme of all the team, especially the team working in the Thalassotherapy section.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Sofitel Biarritz le Miramar Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Brett H. Families - 23/09/2018 AccorHotels certified review
« break on the sea »

Great location, food, staff and comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for sharing your experience following your stay at the Sofitel Biarritz. It is a pleasure to read your positive words which have been communicated to all our Ambassadors who are dedicated to offer you Magnifique moments. Looking forward welcoming you for a next visit on the Basque Coast. Best Regards, Emmanuelle Cabannes-Mahé Communication & Quality Manager

Walter J. M. Couples - 21/09/2018 AccorHotels certified review
« Restful visit in beautiful surroundings with superb facilities and agreeable staff »

This is a super hotel. Our one gripe is that the restaurant does not match the elegance of its surroundings and the variety and sometimes quality of the food is found wanting . For a stay of more than a few days the menu, which is changed only monthly offers too few choices. The presentation is mostly excellent but the consistency is not what should be expected in a hotel of this class. Several of our meals lacked expertise and finesse. We have stayed at least twice before when the dining room and the food both deserved Michelin recognition so we were rather disappointed. The room servicing, though good, seemed some days to be overwhelmed in that the room was not done until late afternoon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Biarritz le Miramar Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to read that the restaurant did not fully meet your expectations ; be assured that your remarks have been shared with the management in order to improve the quality of this service. Thank you again for sharing your experience, and we hope we will have the pleasure to welcome you again for your next stop on the Basque Coast. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Q. Couples - 18/09/2018 AccorHotels certified review
« GENIAL ! »

SUPERBE EXPERIENCE

Our hotel has responded to the review
Our hotel has responded to the review

Chère Madame, Nous vous remercions d'avoir pris le temps de nous écrire à la suite de votre séjour au Sofitel Biarritz Le Miramar Thalassa sea & spa. C’est avec grand plaisir que nous lisons vos compliments. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous serons ravis de vous accueillir à l'occasion d'un prochain séjour sur la Côte Basque. Cordialement, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Client

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