Hotel - Sofitel Biarritz le Miramar Thalassa sea & spa
Sofitel Hotel Sofitel Hotel

Sofitel Biarritz le Miramar Thalassa sea & spa Hotel

4.0/5 1,453 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 20  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
    • Tanning salon
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Archery (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24H/24H
    • Opening hours : Week-end 24H/24H

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Brunch is served every Sunday from 11am to 3pm, dedicated buffet with entertainment for children

Hotel location

Our rooms

Our 126 peaceful rooms with comfortable "MyBed" beds look out over the magnificent beach and ocean. Treat yourself to a relaxing, unforgettable break.

  • 126 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 70 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Our thalasso and spa offers

Your meetings and events

4.4/5 AccorHotels Rating 8,008 reviews

Our guest reviews for Sofitel Biarritz le Miramar Thalassa sea & spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,453 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Friends - 30/01/2019 AccorHotels certified review
« Everything was great »

Special thanks to the staff. Everybody was very kind and so helpful. The room was comfortable and extremely clean. The restaurant had a very polit staff and extremely kind. The food was beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you very much for sharing your experience following your stay at the Sofitel Biarritz. It is a pleasure to read your positive words which have been communicated to all our Ambassadors who are dedicated to offer you Magnifique moments. Looking forward welcoming you for a next visit on the Basque Coast. Best Regards, Emmanuelle Cabannes-Mahé Communication & Quality Manager

Anonymous Couples - 15/01/2019 AccorHotels certified review
« Strict minimum »

Spa lamentable...

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur, Je suis sincèrement navrée que votre expérience au Sofitel Biarritz n'ait pas été à la hauteur de vos attentes, notamment en ce qui concerne le SPA. J'ai essayé de vous joindre sans succès pour avoir plus de détails. Soyez assuré que votre satisfaction est notre priorité et que tous vos retours sont partagés avec l'ensemble des équipes. Je reste bien évidemment à votre disposition au 05 59 41 35 05 pour en parler avec vous. Dans l'attente du plaisir d'un prochain contact, Très cordialement Emmanuelle Cabannes Mahé Directrice Communication et Expérience Client

Anonymous Families - 13/01/2019 AccorHotels certified review
« Great! »

Excellent location. Comfortable room. Very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for taking the time to give us a feedback following your stay among us. We are glad to read that you enjoyed your stay in Biarritz and in particular the location of the hotel, the comfort of the rooms and our welcoming staff. We hope to see you again very soon. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

D. Couples - 09/01/2019 AccorHotels certified review
« Very nice welcome in a warm atmosphere »

I have asked the concierge to bring petal flowers in the room. They made it on a perfect way, creating hearts. Very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate the time you took to answer our satisfaction survey following your recent stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. We are glad to read that you enjoyed your stay among us and in particular the attentions asked to our concierge. We hope to see you again very soon in Biarritz. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Amaia G. Couples - 07/01/2019 AccorHotels certified review

Bed really confortable. But for the price paid we expected much more from the free access to the spa area included, the pool was quite small and not so nice views to the beach. No many electric plugs in the room, for example next to the bed tables we could not find any to charge our mobiles while in bed or sleeping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guests, Thank you for taking the time to tell us about your experience at the Sofitel Biarritz le Miramar Thalassa sea & spa. I am sorry that your experience did not meet your expectations; We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Anonymous Couples - 24/12/2018 AccorHotels certified review
« Very relaxing »

Very good hotel and management. Professional staff, excellent cleanliness, nice rooms, excellent location and a very good spa

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for taking the time to share your experience following your stay among us. We are glad to read that you enjoyed your stay and particularly the location, the rooms and the welcoming staff. We hope to see you again very soon. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Thomas C. Couples - 11/12/2018 AccorHotels certified review
« Great people, great service »

Great people, great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Feroze B. Solo - 26/11/2018 AccorHotels certified review
« A perfectly adequate experience given the type & location of the hotel »

The hotel is perfectly adequate however spa experience can be improved. Massage therapist perform below international standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate the time you took to answer our satisfaction survey following your recent stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. We are glad to read that you've enjoyed your stay among us. We are sorry that your experience at the SPA did not fully meet your expectations. Be assured that we will share your comments with the management in order to improve the quality of the services you've pointed. We hope that we will have the opportunity to host you during a next travel to French Basque Country. Sincerely, Emmanuelle Cabannes-Mahé Communication & Quality Manager

Joseph Couples - 24/11/2018 AccorHotels certified review
« Wonderful staff and brilliant position by tge ocean »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Anonymous Couples - 20/11/2018 AccorHotels certified review
« Reposant »

Attention et service

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur, Nous vous remercions d'avoir choisi le Sofitel Biarritz le Miramar pour votre séjour au Pays Basque. Nous sommes ravis de voir que vous avez passé un séjour reposant parmi nous. Nos chambres sont garanties à 16h00 et nous sommes navrés d'avoir pu vous garantir l'accès plus tôt dû à l'occupation de l'hôtel. Nous sommes également navrés de ne pas vous avoir contacté lorsque la chambre était prête, nous vous présentons nos plus sincères excuses pour la gêne occasionnée. Nous espérons avoir le plaisir de vous revoir lors d’un prochain séjour sur la Côte Basque. Très Cordialement, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Mr A. G. Couples - 16/11/2018 AccorHotels certified review
« Relaxing and very comfortable »

Great hotel and facilities. Staff extremely helpful. Beautiful location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Laure L. Friends - 16/11/2018 AccorHotels certified review
« love it »

love to stay at theMiramar Biarritz, my only wish the rooms and bathrooms could use more lights Looking forward to coming back in 2019

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate the time you took to answer our satisfaction survey following your recent stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is a pleasure to read that your experience met your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to host you again in 2019. Sincerely, Emmanuelle Cabannes-Mahé Communication & Quality Manager

B. O. Couples - 06/11/2018 AccorHotels certified review
« TRES BEL ENDROIT TRES SATISFAIT »

PERSONNEL SOURIANT AIMABLE ET CHAMBRE SUPERBE LITERIE DE QUALITE

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur, Nous vous remercions d'avoir pris le temps de nous écrire à la suite de votre séjour au Sofitel Biarritz Le Miramar Thalassa sea & spa. Nous sommes ravis de voir que vous avez passé un agréable séjour à Biarritz et que vous avez particulièrement apprécié l'accueil de nos ambassadeurs ainsi que le confort de nos chambres. Nous vous accueillerons avec plaisir lors de votre prochain passage sur la Côte Basque. Cordialement, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

William J. Couples - 01/11/2018 AccorHotels certified review
« Exceptionally pleasant holiday experience. »

We were particularly impressed with the friendliness and helpfulness of your staff. We would like to make special mention of Pauline, who gave us invaluable help and advice, and Gorka who was also most helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate the time you took to answer our satisfaction survey following your recent stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is a pleasure to read your positive words which have been communicated to all our Ambassadors who are dedicated to offer you Magnifique moments. Looking forward welcoming you for a next visit on the Basque Coast. Best Regards, Emmanuelle Cabannes-Mahé Communication & Quality Manager

John G. Families - 30/10/2018 AccorHotels certified review
« A great stay to celebrate a family anniversary. »

The staff were generally very good, the rooms were comfortable and the food was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay among us for a family anniversary. We will share your postive comment with all our staff. We hope to see you again very soon during your next holidays on the Basque Coast. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Anonymous Families - 11/10/2018 AccorHotels certified review
« Satisfactory »

Good

Mary H. Friends - 10/10/2018 AccorHotels certified review
« Lovely hotel with great amenities and very comfortable rooms. »

The hotel offers great views and wonderful rooms. My friend and I enjoyed having wine as we overlooked the pool and ocean. We would have liked to have dined at the restaurant but the seatings were full. We had a lovely hamburger at the bar instead.

Anonymous Solo - 04/10/2018 AccorHotels certified review
« Mrs »

as always... lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you very much for sharing your experience following your stay at the Sofitel Biarritz. It is a pleasure to read your positive words which have been communicated to all our Ambassadors who are dedicated to offer you Magnifique moments. Looking forward welcoming you for a next visit on the Basque Coast. Best Regards, Emmanuelle Cabannes-Mahé Communication & Quality Manager

Jean O. D. Couples - 04/10/2018 AccorHotels certified review
« Very pleasant. »

Snacks and food by the pool very expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you very much for sharing your experience following your stay at the Sofitel Biarritz. We are glad to read that you've enjoyed your stay among us. Be assured that we will share your comments with the food and beverage manager in order to improve the quality of this service. Looking forward welcoming you for a next visit on the Basque Coast. Sincerely, Emmanuelle Cabannes-Mahé Communication & Quality Manager

George W. Couples - 02/10/2018 AccorHotels certified review
« Interesting, generally relaxing but many similar procedures with varying competence of providers. »

The service of the staff was excellent, especially in the restaurant. The food was good, though with staying a week a little variation in the lunch and dinner menu would have been appreciated. The facilities were nice, including the room. In the spa, there were two providers that were especially accomplished and professional that warrant mention: Delphine at Espace Beaute on level -2 and Alex for Deep Tissue Massage on level -3.

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