ibis Marrakech Centre Gare Hotel 3 stars

TripAdvisor rating 3.5/5 1,231 reviews
ibis Marrakech Centre Gare
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking
  • Pets allowed 100.00 MAD
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Leisure and activities
  • Swimming pool
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Marrakech Centre Gare

AV HASSAN II
PLACE DE LA GARE
40000
marrakech
morocco

Tel: +212524435929

Fax: (+212)524/435936

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    MARRAKECH MENARA At 5km / 3.11 miles

  • By train

    ONCF MARRAKECH At 0.1km / 0.06 miles

GPS :31.62975, -8.018305

Currently, close to our hotel

Marrakech International Film Festival

From 29/11/2019 to 07/12/2019

At 765 m

Oasis Festival

From 13/09/2019 to 15/09/2019

At 2.7 km

Atlas Electronic, festival

From 29/08/2019 to 01/09/2019

At 3.2 km

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Twin -2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Sweet Room by ibis with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Sweet Room by ibis with twin beds

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

Fresh, simple and delicious cuisine with salads you create yourself selecting from a huge range of ingredients and dressings. Spicy, sun-drenched specialties from Morocco for you to enjoy as well.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Our guest reviews for
ibis Marrakech Centre Gare

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

1,956 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,231 reviews

Great

Customer review rating 3.8/5

Yassine Solo - 14/06/2019 AccorHotels certified review

It was a great stay , thank You for your welcoming , thanks for the reception , for every team who is working at that hotel .

Amazing

TripAdvisor rating 3.5/5

814joannej Couples - 12/06/2019 TripAdvisor review

This hotel was absolutely perfect. Location is excellent right next to train station however you use the bus to get to the main town. Staff are incredible, they couldn't do enough for us! Upon arrival we paid extra for a suite room as the other rooms weren't very nice. The pool is lovely too.

room 218 is disaster and they lost our laundry

Customer review rating 3.8/5

Sefer M. S. Couples - 10/06/2019 AccorHotels certified review

we stayed 2 nights in the room 218 it was disaster. ac was not working properly. furniture was broken. room was dirty and door to balcony was not closing properly. we stayed in the room 214 1 night. it was smelling newly painted. i would leave the hotel as soon as see the room if it was not pre paid. also there was not loundry bag in the room so receptionist told us just give the loundry to him, they would count and take care of them. but while we would get back the loundry we had hurry to catch thw train so we could not count them. when we arrived to casablanca, noticed that some loundry were miasing. ( 1 pants and 3 shirts) i called the hotel around 15 times and they could not find it. also several times they told me they would call me back but never called me back. I still can not believe it was an IBIS hotel. I stayed in IBIS hotel more than 15 countries in many cities and never seen an IBIS like that.

Barely adequate

Customer review rating 3.8/5

Gerald Couples - 09/06/2019 AccorHotels certified review

The reception and staff were very pleasant. However the air-conditioning in the room (317, I believe) was not really working and so we had to change rooms to 325 where it did work but only barely enough to be noticeable. Although I understand Marrakesh is a hot place and often somewhat humid, I don't expect to be lying naked on top of the bed sweating and unable to sleep if the air-con is turned up to maximum ( or rather, turned down to maximum cold). This is unacceptable in a modern hotel building, the room is small so it should be easily enough to affect change adequately and I can only conclude there was a technical fault. Usually these things may not be so important but the day before an early start for a long journey - my partner left on a 16 hour flight - we were hoping for decent rest. I'm very sorry to have to tell you this, but we booked the hotel for the SOLE purpose of air-conditioned rest which was hardly the case. I also carefully paid more for a 'suite room' (note the correct spelling: on the website it is written incorrectly as 'sweet') and although I already knew there is barely a difference, that it is only decor, I did so to maximise our comfort, but that was unfortunately not the case. Also, the bedside power socket in the first room didn't appear to be working. Also the bathroom floods when using the shower because the water drips off the door on to the step which needs a ledge or a bevel to stop it running on to the floor of the room. These last two things are minor though compared to the inadequate state of the air-con. In all other respects our stay was fine and as I said the staff seemed attentive and welcoming.

A Pleasant Escape from Brexit Weekend

Customer review rating 3.8/5

Robbie C. Solo - 05/06/2019 AccorHotels certified review

The staff were welcoming and helpful made my 1st Marrakech trip a pleasant one. The location was excellent and although rustic the facilities were clean and comfortable.

Dear ROBERT C., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Another Great Stay at Ibis Marrakech Centre Gare

Customer review rating 3.8/5

Martin W. Friends - 28/05/2019 AccorHotels certified review

Dear Ibis Marrakech Centre Gare, Last year I spent 300 nights in hotels of various groups worldwide for buisness and pleasure. These included Sofitel Hotel Gatwick in London. I used your hotel for over 10 nights in January this year and again 8 nights just gone this May. This hotel has a wonderful caring staff team. The hotel is in a great Location for travelling out of Marrakech by train and bus/coach. Both coach and train station are next door! The garden facilities were beautiful in the evenings. The hotel looks after the grass areas and plant area of the garden and the swimming pool is very nice. I had a Ibis Sweet room which was always kept very clean and simple. I cannot Fault this hotel And will be returning here again later this year.

Dear MARTIN W., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Greit 3-stjernes hotell rett ved stasjonen. Pluss for svømmebasseng. Grei frokost. Harde madrasser.

Customer review rating 3.8/5

Morten R. Solo - 18/05/2019 AccorHotels certified review

great stay, but the mattresses in the rooms are extremely hard and made it diffucult to sleep.

Dear MORTEN R., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Two Days in Marrakech

Customer review rating 3.8/5

Matt H. Business - 15/05/2019 AccorHotels certified review

This was the second time I stayed at this hotel as a guest. It was a pleasant experience. I traveled by train so I appreciated that the hotel was literally steps from the station (especially since the temperature outside was a scorching 42 degrees!) I also appreciated the balcony off of my room which overlooked the main street and pool area. It was a pleasant surprise!

Dear MATT H., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager
Customer review rating 3.8/5

Anonymous Solo - 14/05/2019 AccorHotels certified review

Beautiful

Dear MEHDI E., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR

Comfortable hotel with swimming pool and ibis standards, but outside old city and some small lacks of service

TripAdvisor rating 3.5/5

pevanel Solo travel - 12/05/2019 TripAdvisor review

Comfortable hotel, Ibis brand, but with some imperfections. Irregular quality of breakfast, rooms not 100% cleaned, no bottle of water in room upon arrival, outside of old city center, but good wifi, nice garden en terrace with garden

Typical Ibis quality and value!

Customer review rating 3.8/5

Robert J. Friends - 11/05/2019 AccorHotels certified review

Room was clean, comfortable and quiet. Reception and porterage staff very polite and efficient. Breakfast excellent. Great location.

Dear ROBERT J., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

My trip

Customer review rating 3.8/5

Jamal Couples - 07/05/2019 AccorHotels certified review

It’s was good trip ever thing was good

Dear JAMAL A., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JALILA BENTAHAR

A very helpful staff, the best location, a value for money

TripAdvisor rating 3.5/5

Explorer66815419290 Solo travel - 22/04/2019 TripAdvisor review

It was my first visit to Morocco and Marrakech, because i appreciate an assistance of hotel's staff and the best location; it is very easy to reach any "must have" historical place. You can enjoy a good ibis standart breakfast buffet with some local dishes also; after long walking you can enjoy a nice swimming pool in the garden, as well restaurant or bar (24/7) Highly recommended!

Nice hotel, nice staff, the best location

Customer review rating 3.8/5

Anonymous Solo - 18/04/2019 AccorHotels certified review

Nice hotel with the best location and very helpful staff. Value for money. Ibis Hotel's tipical breakfast, while at the same time some local dishes allowing to feel the local flavor also. It is very easy to reach all "must-have" attractions.

Title

Customer review rating 3.8/5

Noyb Friends - 10/04/2019 AccorHotels certified review

OK

Great

Customer review rating 3.8/5

Khalil K. Solo - 04/04/2019 AccorHotels certified review

Amazing situation near of all & helpful staff. I recommend.

Dear KHALIL K., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Not an "IBIS" hotel

Customer review rating 3.8/5

Yalla S. Friends - 04/04/2019 AccorHotels certified review

Bathroom: dirty with a lot of black mark on the wall, broken door lock, no towel Environment: tiny room and smelly in the lobby; Poor sound isolation (no ear plug provided) Staff: the male staff who wears blue blazer always promise to send us over the towel in a few minutes but it was sent after 3 hours (10pm) after mutiple calls. Moreover, red and black marks on the towel.

Dear HO Y., Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

Ibis Marrakech Centre Gare

TripAdvisor rating 3.5/5

yolie5910 Solo travel - 02/04/2019 TripAdvisor review

Great location but not a pleasant experience for me. My room was not cleaned my 2nd day there. Returned to room at 8 pm to find it the way I left it that morning. Yassin, at the front desk insinuated that maybe I had left a sign outside the door not to clean the room. Not the case at all. I requested to be moved to another room, and his solution was to offer clean towels, which was not acceptable. He insisted there was no availability at all in entire hotel. After insisting on a move, I was offered room 121, which is a complete dump. Room not renovated, soiled carpet, etc. I refused to accept the room, and when I told him that I was going to report this incident, he suddenly found me an upgraded room, similar to the one I had. This experience was totally unavoidable. If a hotel fails in its responsibility to its customer, it is incumbent upon them to make it right. You do not make it right by 1) lying and 2) offering a substandard room as an option. Enough of a bad experience to make me not want to stay at that location again.

Enjoyed my stay at Ibis hotel , good location

Customer review rating 3.8/5

Bruce S. Solo - 01/04/2019 AccorHotels certified review

Hotel location suited me well but rather noisy with continuous traffic through the night .Staff were always on hand and keen to please but we're sometimes overwhelmed at peak times.

Dear Bruce S., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Good location

Customer review rating 3.8/5

Romany Solo - 31/03/2019 AccorHotels certified review

The location was the attraction and suited my needs. Check in and check out quick and easy. The room was comfortable and clean (towels a bit threadbare), with staff friendly and helpful. Breakfast was good with ample selection. Downsides: The evening menu was very poor, with limited dishes and all were very bland. Fish tagine was like shoe leather! The restaurant service appeared reliant upon multi-tasking employees resulting in slow service. Contacted hotel by email in advance of stay with specific special requests, but never received any response.

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