ibis Marrakech Centre Gare Hotel 3 stars

TripAdvisor rating 3.5/5 1,263 reviews
ibis Marrakech Centre Gare
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Room 1

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parkingPaying
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Leisure and activities
  • Swimming pool
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Marrakech Centre Gare

AV HASSAN II
PLACE DE LA GARE
40000
marrakech
morocco

Tel: +212524435929

Fax: (+212)524/435936

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    MARRAKECH MENARA At 5km / 3.11 miles

  • By train

    ONCF MARRAKECH At 0.1km / 0.06 miles

GPS :31.62975, -8.018305

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: A partir de 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Twin -2 Single Beds

  • Max. number of persons: 2
  • Area: A partir de 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Sweet Room by ibis with 1 double bed

  • Max. number of persons: 2
  • Area: A partir de 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Sweet Room by ibis with twin beds

  • Max. number of persons: 2
  • Area: A partir de 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

Fresh, simple and delicious cuisine with salads you create yourself selecting from a huge range of ingredients and dressings. Spicy, sun-drenched specialties from Morocco for you to enjoy as well.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Our guest reviews for
ibis Marrakech Centre Gare

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

2,065 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,263 reviews

Avoid it... very bad... hotel rooms very dirty.. bad service..

TripAdvisor rating 3.5/5

993ruig Family - 13/10/2019 TripAdvisor review

Since arriving everything was terrible.. Staff not attentive at all.. Accor status not recognised.. Rooms very dirty.. Trying to overcharge at check-out.. Avoid it.. when we book an Ibis we expect a simple but clean room .. not here.. if you can avoid it..

Customer review rating 3.8/5

Anonymous Couples - 07/10/2019 AccorHotels review

Generally a nice hotel, but a bit disappointing, no attention to detail.

Good stay. A little worn

Customer review rating 3.8/5

Jack D. Families - 03/10/2019 AccorHotels review

The hotel was clean and the facilities excellent for the money. Breakfast was ok but needed things like napkins.

Customer review rating 3.8/5

Excellent Friends - 01/10/2019 AccorHotels review

Excellente

Was OK

Customer review rating 3.8/5

Satish V. Solo - 29/09/2019 AccorHotels review

Rooms were very small and found to be basic which is not as same as regular ibis standards

Quiet,clean and comfortable walking distance from train station.

Customer review rating 3.8/5

Anonymous Couples - 21/09/2019 AccorHotels review

We stayed at this Hotel on two separate occasions within 4 days. On both occasions the room was clean and tidy and we experienced minimal noise. On our second stay we had a double bed, not a twin as booked and the room was less tidy, it did not have a desk or table. After a full day travelling and feeling unwell we did not have the energy to discus. The hotel is perfectly situated next to the train station for ease of travellers.

Dear COOKE L., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jalila BENTAHAR General Manager

Very bad customer service

Customer review rating 3.8/5

Ilya Families - 21/09/2019 AccorHotels review

We were travelling with a 3-month old baby. Upon checking in we were given a key card to our room, but when we got to our room we noticed that the door was closed. We went inside and it smelled of cigarette. We went back down to the reception and was given a key card to another room. We went to that room to find that the room was not the room that we paid for (we paid for the sweet bed room), and the condition of the room was bad - no mirror in the bathroom, stains on the wall, dirt mark in the shower. We went back down only to be told that our original room was the last one of the sweet bed, and that if we want another room we had to wait until the next morning. We were also told that we had to wait for that room to be cleaned for tonight. We had been travelling from Rabat and were all very tired especially with a baby. So we had no choice but to wait. In the end we got to our room, they did everything they could including opening the window but the smell was still there. The next morning, we went to breakfast at 10 and found the spread to be very poor. This was not the first time we stayed in Ibis, and especially in Morocco so we had an idea of the standard and what to expect. The bread were not covered so they became dry. There was no refill of scramble eggs, pancake and harcha. But we just ate whatever we could find. After this experience, we’re starting to think twice about staying in Ibis Morocco. And oh my god, almost forgot one more thing, there was no baby cot available for our baby at the time! Because the one available was being used by another customer!

Dear ILYA I., Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

Worst experience with Accor stays

Customer review rating 3.8/5

Isabelle Couples - 19/09/2019 AccorHotels review

The only good thing about this place was its location that is near the medina and airport. Everything else, was simply poor. Lift and phone was not working. Room was old and dusty (i stayed at other riads throughout my moroccan trip and it remains the worst), only 1 cup for use in the entire room (had to borrow from kitchen ourselves as lift and phone was not working, and return the next day as it is meant for breakfast usage) . Staff was not experienced (asked us to pay the wrong price, until we checked our reservation, told us we didnt have breakfast when it is indicated on reservation).

Dear Mrs ISABELLE, Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

good, but not excellent

Customer review rating 3.8/5

Anonymous Solo - 19/09/2019 AccorHotels review

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Dear MICHAEL V., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jalila BENTAHAR General Manager

Becoming tired

Customer review rating 3.8/5

Doug Couples - 17/09/2019 AccorHotels review

While in many ways up to the reliable standard of an Ibis, this particular hotel's interior is much on need of refresment: worn and stained carpet, fading paint, chipped plaster, visible repair caulking, broken fixtures. Service was spotty and too much socializing between staff and between staff and others, while clients wait for attention.

Dear JOSEPH S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jalila BENTAHAR General Manager

Good location and nice pool

Customer review rating 3.8/5

Hicham Solo - 09/09/2019 AccorHotels review

Very central and clean rooms

Dear HICHAM Y., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager
Customer review rating 3.8/5

Myangel Families - 26/08/2019 AccorHotels review

Its certainly not a luxury hotel by any standard, more of a low budget backpackers type of hotel. Clean but not my type. The impression l got on line was way different from what was real.

Dear Madam, Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

The staff do an excellent job, they are good team. They make things easy for the guests.

Customer review rating 3.8/5

Intissar Couples - 21/08/2019 AccorHotels review

It was my first time in Marrakesh , and it was amazing,I couldn't ask for more, everything was nice, the hotel is very clean with the whole facilities that you need for your stay. indeed, the staff are very friendly, thing that causes comfort.

Dear INTISSAR E., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

It Was Great

TripAdvisor rating 3.5/5

gostepahead Solo travel - 14/08/2019 TripAdvisor review

It was Great Staying At this Beautiful Location , Friendly Stuff , Clean & Comfortable Bed , Good Reputation , Nice Breakfast , I Use to Stay at this Hotel everytime i come To Marrakech , Because of its location and because The Price also , I 100 % Recommend This Hotel To Everyone .

It was a Great Weekend

Customer review rating 3.8/5

B. Solo - 13/08/2019 AccorHotels review

Beds were really comfortable, bathroom clean and inside the room. It's in the city centre , Good Location , Great Stuff , It's The First Time i Tried The Breakfast , It's Was Great .

Dear YASSINE B., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Short stay nice break

Customer review rating 3.8/5

Mohamed C. Families - 07/08/2019 AccorHotels review

The location was great. The facilities were really nice The staff at reception and the bar were very helpful

Front desk staff need training on customer service.

Customer review rating 3.8/5

Michael Business - 04/08/2019 AccorHotels review

I booked one night with the intention of extending my stay for another 2 days. I used my mobile phone to book my stay and some how selected the wrong date, when I received the confirmation email I immediately called (12 hours later) to inform the hotel that I had selected the Monday however I was coming on the Friday. I was told that my booking was non modifiable. Your website however states no cancelations. The gentleman said I should come through and they will help me. When getting to check in I was told again that my booking was non modifiable, I explained that I had called the hotel to inform them of the change. I was then told by the front dest that "you should really be more careful when selecting your dates in future". Needless to say I checked out the next morning and went to a different hotel. I stayed at Ibis in Casablanca the following weekend and the service was fantastic.

We always stay in this Ibis while taking flight to or from Marrakech

Customer review rating 3.8/5

Zuzana E. P. Families - 03/08/2019 AccorHotels review

Nice clean room, good view (pool view), helpful staff, convenient bar, comfortable bed, perfect location, nice garden to spend the day and ok breakfast everything 100%. Great value for money

Dear ZUZANA ELMOUKHLES P., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Conveniently located, with parking

Customer review rating 3.8/5

Suzie Couples - 20/07/2019 AccorHotels review

Transit night in a central location, parking and quick check-in. A bit noisy in the area.

Chère Madame L., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Marrakech Centre Gare. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Cordialement Jalila BENTAHAR Directeur

Stay for one night

Customer review rating 3.8/5

Asmae Friends - 14/07/2019 AccorHotels review

Actually, all was good except that i booked the room with my friend but in the room we had only one soap, one shampoo and one towel for hands which was really annoying for both of us

Dear ASMAE F., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jalila BENTAHAR General Manager
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