ibis Fes Hotel 3 stars

TripAdvisor rating 3.5/5 934 reviews
ibis Fes
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+ 15 Services
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Room 1

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking
  • Pets allowed
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Currency exchange
  • Concierge
Leisure and activities
  • Outdoor unheated pool
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

ibis Fes

Avenue des Almohades
Place de la Gare
30000
fes
morocco

Tel: +212535651902

Fax: (+212)535/651909

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CASABLANCA MOHAMED V At 300km / 187.5 miles

  • By plane

    RABAT SALE At 200km / 125 miles

  • By plane

    SAIS At 15km / 9.38 miles

  • By car

    RABAT MEKNES At 6km / 3.75 miles

  • By train

    GARE DE FES At 0.1km / 0.06 miles

GPS :34.046528, -5.004305

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 12
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

LA TABLE

Type of cuisine: International

Fresh, simple and tasty cuisine with salads you can create yourself with a wide selection of ingredients and dressings to choose from. You can also sample Moroccan specialties flavored with spices and sunshine.

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 165 m²

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 38 people

Find out more

Our guest reviews for
ibis Fes

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

1,091 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

934 reviews

Customer review rating 3.9/5

Laila Families - 03/07/2019 AccorHotels certified review

Un excellent hôtel

Dear AMINE B., We very much appreciate your comments regarding your stay at the ibis Fes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.9/5

Mouchrif Couples - 18/06/2019 AccorHotels certified review

Un excellent hôtel

Dear LARBI A., We very much appreciate your comments regarding your stay at the ibis Fes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.9/5

Ghtasse Families - 18/06/2019 AccorHotels certified review

Incroyable

Dear MAHER B., We very much appreciate your comments regarding your stay at the ibis Fes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location but needs maintenance

Customer review rating 3.9/5

Tori Solo - 30/05/2019 AccorHotels certified review

The location is great as it is right next to the train station. The staff is friendly but they speak limited English and are not too knowledgeable about the area. It would be great if they know a little more as that would help tourists. The room is decent and the bed is comfortable. But the elevator didn’t work for one day and climbing up the fire escape was not easy for everyone. It was doable for me but I cannot imagine people with physical challenges. Overall, it is conveniently located and my stay was fine.

Dear VOONCHIN P., We very much appreciate your comments regarding your stay at the ibis Fes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very enjoyable.

Customer review rating 3.9/5

Lester H. Friends - 21/05/2019 AccorHotels certified review

Nice rooms, friendly staff and in a good location.

Dear LESTER H., We very much appreciate your comments regarding your stay at the ibis Fes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

dirty hotel and chaotic I do not recommend

Customer review rating 3.9/5

M. M. Business - 17/05/2019 AccorHotels certified review

it really fu** hotel fu** restaurant fu** meals and the prices it was expensive compared to the quality

Dear M. M., Thank you for taking the time to tell us about your experience at the ibis Fes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.9/5

Anonymous Business - 10/05/2019 AccorHotels certified review

Standards are the same

Dear ALI J., We very much appreciate your comments regarding your stay at the ibis Fes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location and settings, badly need uptating and renovation. No sound proofing

Customer review rating 3.9/5

Toni Solo - 27/04/2019 AccorHotels certified review

Great location and nice garden and swimming pool. The rooms are noisy, you hear conversation and television from next rooms and the one below and above and everything from the corridors. The rooms need a compled remodelling, the carpets are stained, the painting is peeling, the matress is poor. The painting and coucking in the bathroom, just pathetic.The staff at the desk was professinal and knowleadgeable but they should learn how to smile occasionally. The staff at the bar...just terrible. Overall not much to recommend

Dear ANTONIO S., Thank you for taking the time to tell us about your experience at the ibis Fes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

very kind staff

Customer review rating 3.9/5

Kader Families - 01/02/2019 AccorHotels certified review

enjoyed my stay at ibis Fez and intend to use IBIS hotels in Morocco again...I would like to thank the staff of IBIS Fez for making me so welcome ....They made me feel very important.

Dear A B., We very much appreciate your comments regarding your stay at the ibis Fes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gut

Customer review rating 3.9/5

Jürgen Solo - 27/01/2019 AccorHotels certified review

Gut

Dear JRGEN S., We very much appreciate your comments regarding your stay at the ibis Fes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel was fine, but city not

Customer review rating 3.9/5

Tomas Friends - 23/01/2019 AccorHotels certified review

Hotel stuff refused to order me taxi, when i called them during heavy rain, they told me that they do not have any number to any taxi service, nor any car. They so forget to gave me Welcome drink, i need to ask next day.

Dear TOMAS A., Thank you for taking the time to tell us about your experience at the ibis Fes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location, right outside of the train station

Customer review rating 3.9/5

Dava D. Families - 16/01/2019 AccorHotels certified review

it was ok there was a mix up with the reservation. My family and I missed the check in as we weren't aware there wasn't an overnight train to Fes from Marrakech. we go there a day late and instead of honouring our late check in, we were charged for another day! any other establishment would have honored the one day check in.. .... but hey its Morocco not USA!

Dear DAVA D., We very much appreciate your comments regarding your stay at the ibis Fes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Next to train station, good breakfast, good WiFi

Customer review rating 3.9/5

Derrick Solo - 04/01/2019 AccorHotels certified review

The shower gel keep running out and I have to ask for more every day during my 3 nights stay. The pillow is too soft for my liking. Everything else are fine.

Dear YEE HWA Q., We very much appreciate your comments regarding your stay at the ibis Fes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Second Rate Staff, Unsociable and Poor Customer Service

Customer review rating 3.9/5

Mr I. Couples - 01/01/2019 AccorHotels certified review

The first person whom I made conversation with at the front desk (tall, light skinned and wearing glasses) was the rudest person ive met. He felt that having personal conversations on his mobile phone were more important than checking in guests. Little did he know i understand and speak darija perfectly. My wife who is Moroccan also understood and was disappointed at his behaviour. Later on we went tonsit poolside and it was a little cold and I wanted tea to warm me up. I waited 45 mins for the servung staff to approach me and ask if i wanted anything but they did not come. I went into the serving area or bar and it looked like the serving staff had been drinking and i ordered tea off him. I took it out and drank it he didnt return after 30 mins so then i came back in to pay for the tea as he was sitting holding his head. The bed was ok, i asked for more towels which didnt arrive. The staff were unsocial and didnt have a customer service bone in their body. Brilliant location next to the train station, shame about the lazy and unprofessional staff.

Dear WASIM I., Thank you for taking the time to tell us about your experience at the ibis Fes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mr John P.

Customer review rating 3.9/5

John P. Couples - 31/12/2018 AccorHotels certified review

We had a good stay and happy with the service we recieved.

Dear JOHN P., We very much appreciate your comments regarding your stay at the ibis Fes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Stay

Customer review rating 3.9/5

Adam Friends - 13/12/2018 AccorHotels certified review

Went for a budget holiday to Fes and the Hotel was nice. Room was as expected. Needed the basics to help us get through our stay in Fes. The beds were a bit on the hard side but manageable. Heard lots of noise one night of doors opening and closing constantly on our floor but not the hotels fault. Front desk was great and very helpful. The garden terrace was great. Very easy to get a cab from hotel to the blue gate or airport. The obvious update would help the hotel even more but I think it is a good 3 star hotel.

Dear ADAM B., We very much appreciate your comments regarding your stay at the ibis Fes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

One night in Fez - 11 2018

TripAdvisor rating 3.5/5

Richard D Couples - 27/11/2018 TripAdvisor review

Right in the centre of Fez - A standard Ibis hotel, you know what you are going to get. It was clean and warm and the bed was very comfortable. The rooms are small but fine for a few nights. Price was OK. Private parking ( small charge) - Will stay again.

Thank you for your feedback following your stay at ibis Fes. It is with great pleasure that we receive your compliments. Also, we will certainly share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Waiting to welcome you again, we pray you to believe, Madam / Sir, the expression of our feelings the best..

A safe ,clean hotel in a good location for all transport.

Customer review rating 3.9/5

Margaret W. Couples - 26/11/2018 AccorHotels certified review

We found the hotel staff helpful and friendly,the room was small but clean but we expect this from an Ibis. The hotel is situated in a lovely garden and although it was November we could sit out on an evening with a drink.Taxis , tours and trains were very close.The breakfast was adequate but we would have liked a little more fresh fruit. The room at the front of the hotel was noisy during the night from noise in the street. On our morning of leaving the desk staff offered to make us a coffee at 4:30 .

Dear MARGARET W., We very much appreciate your comments regarding your stay at the ibis Fes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor condition of hotel and disingenuous pricing policy

Customer review rating 3.9/5

Maz Families - 21/11/2018 AccorHotels certified review

Shabby condition of rooms and paid more than expected.

Dear MAZHAR K., Thank you for taking the time to tell us about your experience at the ibis Fes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location

Customer review rating 3.9/5

Yh Families - 05/11/2018 AccorHotels certified review

Great location - next to Fes train station. Small room - minimal walking space after opening 2 medium size luggage. Furniture needs some upgrade - for example, the hangers are broken. Draining system in shower - always flooded till ankle when bathing.

Dear YING HUI Y., We very much appreciate your comments regarding your stay at the ibis Fes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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