Hotel - ibis Fes
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Ibis Hotel Hotel

ibis Fes Hotel

Avenue des Almohades  Place de la Gare 
30000  FES
MOROCCO

741 reviews
TripAdvisor Rating Based on 741 reviews
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5.00P
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Public outdoor parking
  • Pet allowed
  • Outdoor unheated pool
  • Languages spoken at the hotel
    • French

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Public outdoor parking
  • Pet allowed
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Outdoor unheated pool

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 123 rooms
  • 36 non-smoking rooms
  • 5 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Computer
    • Fax machine
    • Toilets
    • Hair dryer at reception
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 627 reviews

Our guest reviews for ibis Fes

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 741 reviews
AccorHotels certified review
Aziz H. Families - 06/09/2017
« It needs to be more welcoming »

The staff need to be more prompt. Focus on the customer's need especially the local market Moroccan guests

AccorHotels certified review
Mr A. L. Families - 25/07/2017
« extremley dissatisfied »

The issue that I have experienced was: I would like to inform you that i made a reservation online via accorhotels . The Hotel i made a reservation for was for the Ibis Hotel in Fes Avenue des Almohades, Place de la Gare, Fes 30000, Morocco. I made a reservation for the 22nd of July for £73.14, However when i filled in my card details and completed my booking the website timed out. I then checked to see if the payment went through, which it did, the reservation was booked for the 23rd and not the 22nd. i called and spoke to a representative named Alex who informed me to contact the hotel directly. I contacted the hotel who informed me that they did not receive my booking reservation. i then re-contacted the representative who informed me that there was nothing that he could do. I then re-contacted the hotel and gave them my reservation and booking reference, who then confirmed my reservation for the 23rd of July and not the 22nd. I informed them that this was not my fault and explained the situation. My dad then arrived at the hotel and repeated back the same information to the receptionist, who was very rude and aggressive towards my dad. I understand that is Ibis’s company policy that they cannot refund or modify bookings; however the internet timed out and confirmed the incorrect date of my reservation. I booked the hotel for my parents who were due to arrive today and I couldn’t modify the booking for the 22nd. Therefore, I have now had to pay again but for £130.00 for a mistake that was not my fault. I am extremely dissatisfied by the level of service I have received with the lack of help and support. I have always booked with Ibis but never have I experienced such hurt, disappointment and the rudeness towards my dad. I would therefore like to plead and request that I am fully refunded for the booking that I made. It occurred on: July 22nd, 2017 I would therefore like to plead and request that I am fully refunded for the booking that I made I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account. Yours faithfully, Ash L. My details

AccorHotels certified review
Richard Couples - 18/07/2017
« I was pleased. »

Easy and would recommend.

AccorHotels certified review
Michael Families - 17/07/2017
« Good stay in Fes »

Conveniently located, with nice garden, clean and friendly staff.

AccorHotels certified review
Maarten Couples - 01/07/2017
« good situated; nice people; good breakfast; the dinnermenu without fantasy and every evening same suggastion »

the hotel was okay , also the room. The swimmingpool also okay but the changing rooms of the swimmingpool was in a very bad condition!!!!. The restaurant had one good gerant we met on theusday and Wednesday, the gerant on Thursday was bad. the "menu of the day" is every day the same !! not a good idea !!

AccorHotels certified review
Abrar A. Business - 09/06/2017

My stay have always been good in this hotel . Nice clean rooms clean and dry bathrooms always excite me except for one thing ..... I found one fly and a mosquito ( which I had to kill myself ) in my room ... please next time make sure you don't have any next time . I do understand it's summer time and one expect such things but being Ibis you can't ignore this. Keep it up.

AccorHotels certified review
Aouabed Solo - 09/06/2017
« Aucun surprise. Correct. »

Bien.

AccorHotels certified review
Eva L. Solo - 15/05/2017
« Could be better »

When I arrived, at the desk the customer service was not good, comparing to the one I had about two years ago. After almost two days, it was okay for the 9 days left.

AccorHotels certified review
Anonymous Friends - 13/04/2017

Nice hotel and friendly staff. But the room was not clean! We had to exchange our towels because black hair fell out when we opened one of them. There was black hair on the floor, in the shower, and floor under the bed had not been cleaned in some time as there was trash there. We stayed on the 9th with booking.com and had a great stay. Booked again on the 10th on Ibis site, and had a bad experience.

AccorHotels certified review
Anonymous Couples - 11/04/2017

Our check in was very smooth, efficient and pleasant. We found the grounds to be beautiful and sat outside for a drink. We were pleased to see a pool but did not have time to go in. We had dinner n the dining room which was good. We also ate breakfast there which was also good. Hotel a great location as we arrived by train. We will recommend this hotel.

TripAdvisor review
saadat786 Business - 02/04/2017
« Terrible »

Stay was terrible and staff behavior including rooms were awful.bedding was already used before allocation of room.No cleaning staff available to change bedding.I was very disappointed by reception staff because of their non cooperative behavior.i checked out one day early but refund was refused by reception staff when asked why their behaviur was very rude.

Our hotel has responded to the review
Our hotel has responded to the review

It is with particular attention that we are aware of feedback following your stay at ibis Fes.Nous present you our apologies for the inconvenience encountered and we thank you for taking the time to write to us, we are very keen to offer quality services to our customers, to improve feedback we are very valuable. The hotel management was informed immediately of your remarks. She alerted the whole of his team in order to avoid recurrence of the situation. Despite this incident, we hope to keep your confidence and remain at your disposal. Waiting to welcome you soon in an Ibis hotel, please believe,Sir, the expression of our feelings the best

TripAdvisor review
Couples - 01/04/2017
« Ibis in Fes »

From the outside it did not look like a typical Ibis which was good. The receptionists were helpful and friendly. The pool was set in nice surroundings but as it's not heated it's too cold to go in for a swim

Our hotel has responded to the review
Our hotel has responded to the review

Dear M Janice Thank you for your feedback following your stay at ibis Fes. It is with great pleasure that we receive your compliments. Also, we will certainly share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Waiting to welcome you again, we pray you to believe, Madam / Sir, the expression of our feelings the best

AccorHotels certified review
Anonymous Couples - 31/03/2017

I have never had any bad experience in my life staying in this kind of hotel

AccorHotels certified review
Anonymous Couples - 26/03/2017

Stayed here on several occasions always very friendly and helpful staff. Very clean and comfortable, breakfast room very bright and good choice. pool area very clean, gardens beautiful. Overall very good value for money. See you next year.

AccorHotels certified review
Anonymous Couples - 14/03/2017

We stayed for a total of five nights. It was very pleasant, clean and comfortable. The staff was helpful, especially IMAD, who helped us with our plane tickets and anything else we needed. The English was good, too (since my French isn't very good). The Wifi worked really well and the location is great.

AccorHotels certified review
Anonymous Solo - 10/03/2017

Perfect location if your catching a early train the next day. Room was nice and clean even though I'd only booked a single it had a balcony looking over to the station and double bed.

AccorHotels certified review
Anonymous Couples - 04/03/2017

Spot on as usual. Imad at front desk with good English skills had been extremely helpful throughout our stay. Highly recommended.

AccorHotels certified review
Anonymous Friends - 23/02/2017

Really cool place, very comfortable and clean. Good location. Considerig the price, Breakfast should be included.

AccorHotels certified review
Anonymous Families - 23/02/2017

Its a good place to stay, close for everything.

AccorHotels certified review
Anonymous Solo - 20/02/2017

Nice

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