Hotel - Mercure Jakarta Kota
Mercure Hotel Mercure Hotel

Mercure Jakarta Kota

4.0/5 611 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
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Hotel location

Our rooms

Mercure Jakarta Kota provides various typse of rooms from Superior, Deluxe, and Executive. Perfect for business and leisure travelers.

  • 243 rooms
  • 100 non-smoking rooms
  • 28 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Make-up/magnifying mirror
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.1/5 AccorHotels Rating 1,424 reviews

Our guest reviews for Mercure Jakarta Kota

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 611 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Desy O. P. Families - 11/07/2018 AccorHotels certified review
« Nice »

overall OK but main courses areflat

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Desy Octa P, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad - General Manager

Alexander R. Families - 10/07/2018 AccorHotels certified review
« Hotel at West Jakarta Culinary center »

This Mercure hotel has been around for a while in West Jakarta, close to the most visited culinary place of the people of jakarta that is Mangga Besar and its surroundings, you will very easy to find good culinary around this hotel, the hotel is located strategically close to the entertainment venue Jakarta, can be spacious room with a very nice view, unfortunately the completeness of the room and bathroom is incomplete, the pool is quite nice there is a pool of warm water, unfortunately not renovated and beautified again ..., breakfast is good enough just need to add variety. in general the hotel is suitable for small family holidays and who want to find culinary around the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alexander R., We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely Yours, Jamal Muhamad - General Manager

Phil S. Friends - 10/07/2018 AccorHotels certified review
« Usual great weekend »

I noticed the wireless router in my room (1105) was recently covered to try to cut down the blue light coming from it. Despite this cover, when the room is dark, the light is still bothersome, so I need to disconnect it to get a good sleep. This is a dumb design on the part of the manufacturer. Blue light at night disturbs sleep and it should be avoided. I can't think of any other solutions other than to change the brand of the router to one that has no silly lights flashing like a spaceship landing. Thanks for the alternate fitness room. I actually enjoy it more than the gym since it is cool and quiet and I can get a great workout without disturbance from other guests fooling around on the bike. It looks like the renovation will take some time, but my exercise routine has not been affected! Lintang continues to provide 6 star customer service!

Vincentius A. Couples - 10/07/2018 AccorHotels certified review
« Room was good, waiting time for the room to be ready also quick. Minus points for the parking (difficulty to go drom basement to hotel) »

Need a short wait for my room Checkin was Good, the reception very thoughtful to keep our room away from renovation work being done. Room was OK clean. Would appreciate an extra towel. Bathroom is quite clean, bathtub needs more scrubbing. Coffee machine not working (or maybe i cant operate it) Amount of tee in room is lacking but not a problem. TV channel needs to be more varied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vincentius A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely Yours, Jamal Muhamad - General Manager

Sally G. Friends - 05/07/2018 AccorHotels certified review
« my stay in Mercure Kota Jakarta »

Me and my friend Stella, we were staying at Hotel Mercure Kota Jakarta for a short escape during Eid Mubarak holiday last month. We arrived at 1 PM, and we the front office was nice. The lady (I forgot the name but she's wearing glasses) welcoming us with warm welcome also she helped me with some informations. We went up to our room which is located at 18th floor, and once we opened the door, the smell of the room itself was Horrible. Indeed we requested a smoking room, but we never experienced such a very very strong smell before. Even though it's a smoking room, the hotel should have an action to minimize this matter. But we let it go, since we're understand your hotel quite old already. The view during the day and night was Perfect! we like it : ) We had Dimsum brunch on the second day of our stay, the food was nice. especially the Lamien! we like it. Overall, our stay was nice since we weren't stay at the hotel the whole day everyday. Just the smell of the smoking bedroom, I hope you can work on it. Thanks Mercure : )

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sally g., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Kota. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I took note of smell of the room during your stay and please rest assure that we are taking it seriously and find ways to improve it. Your feedback is highly appreciated as this will help us improve the level of service to our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercurely Yours, Jamal Muhamad - General Manager

Dimas T. Families - 04/07/2018 AccorHotels certified review
« our second home at Jakarta »

always love to stay here and come back for more, just little request, please add more choice of brakfast menu on holidays

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dimas, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely Yours, Jamal Muhamad - General Manager

Sarwan A. Solo - 04/07/2018 AccorHotels certified review

Great place, not far from the cities atttactions as well. Friendly staff, overall a pleasant stay,will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sarwan A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely Yours, Jamal Muhamad - General Manager

Anna Families - 04/07/2018 AccorHotels certified review
« good greetings »

good for welcoming to guest, thank for lisel who helping to us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Anna, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. Your positive praises towards our team ( Lisel ), has been shared accordingly with the team as this is one of the tools to always motivate the team to continuously provide great service to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely Yours, Jamal Muhamad - General Manager

Vince C. Business - 02/07/2018 AccorHotels certified review
« Big room but old »

Room is big, but the room instrument control technology, furniture and etc are old.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vince C., We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely Yours, Jamal Muhamad - General Manager

Purnomo Families - 30/06/2018 AccorHotels certified review
« satisfaction »

old style good maintenance

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Purnomo, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad - General Manager

Ria A. Families - 29/06/2018 AccorHotels certified review
« Comfort »

You ask me to fill survey for my stay on 10th June, 2018. I would like to tell that i'm satisfied with your service and your room on 9-10 June. But sadly, i checked in again on 16-19 June and receive bad service. For 3 nights, your staff didn't change my towel, didn't change or give me the new soap or shampoo that i used, even didn't give me any mineral water that i think every room deserve 2 mineral water.. and that kept going for 3 night of my stay.. really bad service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Ria A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. I appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. Please accept my sincere apologies for the inconvenience this have caused you. Rest assured that your comment regarding your second stay on 16-19 June and receive bad service has been coordinated with the respective department. We all look forward to the pleasure of having you back with us at Mercure Jakarta Kota and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jamal Muhamad - General Manager

Isprihastuty D. T. Couples - 25/06/2018 AccorHotels certified review
« awesome »

awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Isprihastuty D T, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely Yours, Jamal Muhamad - General Manager

Erick Families - 24/06/2018 AccorHotels certified review
« Family Vacation in Heart of Jakarta »

Strategic location hotel, friendly staff, spacious room, nice facilities Helpfull receptionist especially thank you for Ms. Vivian

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Erick, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad - General Manager

Yuswa Families - 23/06/2018 AccorHotels certified review
« Neither »

Hard to find table at breakfast...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yuswa Slamet, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Kota. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jamal Muhamad - General Manager

Rizal G. Business - 20/06/2018 AccorHotels certified review
« Excellent »

Very satisfied, love to stay in your hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rizal, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad - General Manager

Arief Families - 19/06/2018 AccorHotels certified review
« Good »

Friendly staff. The room was clean, and sweet smelling

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Arief P, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad - General Manager

Emmile Families - 18/06/2018 AccorHotels certified review
« Great Experience Stay at Mercure Kota »

Good hospitality! You probably want to improve the food taste. I ate chicken porridge, nasi uduk and some food when breakfast but the taste was standard for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Emmile, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I take a noted about food taste need to be improve. Your feedback is highly appreciated as this will help us improve the level of service to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad - General Manager

St… Friends - 18/06/2018 AccorHotels certified review
« This hotel is nice and amazing »

Had a 2 night stay for short gateway in Mercure Jakarta Kota. Check in process was smooth, warmly welcomed by Lisel (or Lisal, kinda forget her name) all the FO staffs are amazing as well! The room is spacious. Brunch is nice and all the restaurant staff were so friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Stella Clarissa, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. Your positive praises towards Dimsum Brunch and all the restaurant staff, also our Front Office team (Lisel) has been shared accordingly with the team as this is one of the tools to always motivate the team to continuously provide great service to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad - General Manager

The C. K. Families - 18/06/2018 AccorHotels certified review
« Simple means great »

The hotel is at good location. The room was simple but it was very comfortable... and not forget to mention they have great services from the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. The Cin K., We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad - General Manager

Solo travel - 17/06/2018 TripAdvisor review
« Surprisingy nice hotel stay »

I decided to visit Jakarta on a whim since I had never been there before and received a good rate by the Mercure Jakarta Kota which included a really nice breakfast. The hotel was right in front of an MRT stop which was very handy as the traffic is terrible and the MRT has it's own lane. The staff at the hotel made me very comfortable and I especially liked interfacing with the front desk personnel. I am an elderly solo female traveler and am very grateful to the hotel for all the assistance they gave me while visiting a complicated, crowded city. There are several Mercure Hotels in Jakarta. Mine was not particularly new but everything worked and was very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Dawn S, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. I am happy to hear that you enjoyed and comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely Yours, Jamal Muhamad - General Manager

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