Mercure Hotel Koblenz 4 stars

TripAdvisor rating 4.0/5 1,068 reviews
Mercure Hotel Koblenz
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+ 25 Services
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Hotel extras

  • All rooms renovated in 2018

  • Ideal location near the Rhine and the castle

  • Near the cable car and old town

  • Room with a view

  • Conveniently located

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Babysitting on request (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request (Nearby)
  • Other sports activities
Business services
  • 8 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Koblenz

Julius-Wegeler-Str. 6
56068
koblenz
germany

Tel: +4902611360

Fax: (+49)261/1361199

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    FRANKFURT HAHN At 110km / 68.36 miles

  • By plane

    KOELN BONN AIRPORT At 100km / 62.14 miles

  • By car

    A48 EXIT KOBLENZ NORD (B9) At 10km / 6.25 miles

  • By train

    KOBLENZ At 1km / 0.63 miles

GPS :50.353722, 7.600685

Our accommodations

At the 4-star Mercure Hotel Koblenz you can choose between Standard and Privilege Rooms. Rooms are available for guests with reduced mobility, while our room for allergy sufferers is free from allergy-causing substances. continually cleaned and checked accordingly. All 168 rooms are air-conditioned and have free WIFI. Two children aged up to 16 can stay in their parents' room for free. Your pet is welcome (for a charge of EUR 10 per night).

Standard Room with twin beds, air-conditioned

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with double bed, air-conditioned

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with double bed and view of the river

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with twin beds and view of the river

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

FINESSE

Type of cuisine: International

Enjoy international and regional specialties in our contemporary "Finesse" restaurant, open daily between midday and 9pm. During the summer months, you can enjoy your meal on our terrace with a view of the Rhine.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVERSIDE

Photo non contractuelle / Strictly non binding

Come to our "Riverside" bar and enjoy a cocktail with friends or relax over a coffee. Complement your drink with a range of warm and cold snacks. We are open daily from 5pm to 1am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 167 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Hotel Koblenz

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,730 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,068 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Quick and smooth check in and check out

Customer review rating 4.3/5

Lie F. S. Families - 14/07/2019 AccorHotels certified review

It was an easy and quick check-in. Room had been prepared for 3 person sleeping (1 adult n 2 children) Staffs had been hepful to answer all other question, regarding the hotel, parking, as well as getting around Koblenz

Dear Lie Foeng s., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

Excellent service, comfortable room

Customer review rating 4.3/5

James H. Couples - 13/07/2019 AccorHotels certified review

A short city break stay in Koblenz. Our welcome was personal and checkin was swift. Staff were attentive and friendly. Our room had a nice view over the river and was clean and comfortable.

Dear James H., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

Was ok

Customer review rating 4.3/5

Anonymous Families - 13/07/2019 AccorHotels certified review

Rooms were clean, breakfast good. Negative points: Room smelled like cigarettes and windows could be fully opened on 6th floor just above children’s bed (although sign on window indicating that one should contact reception to open window).

Sehr geehrter Herr T., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Koblenz die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen in Bezug Ihres Zimmers Ihren Erwartungen nicht entsprochen hat. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Robert Strohe General Manager

Ok not great

Customer review rating 4.3/5

Marian J. Friends - 10/07/2019 AccorHotels certified review

Not great, checked in Staff rather abrupt when we arrived, advising we were too early, however I had paid for early check in. Nil staff to ask anything about breakfast had to get information from other guests. Room stuffy n hot even when a/c altered by reception staff.

Dear Marian J., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

Great stay

Customer review rating 4.3/5

Mike K. Couples - 07/07/2019 AccorHotels certified review

Stayed here en route to our wedding in Italy. Great hotel centrally located. We drove and parking is 12 euros. Rooms were big and well presented and friendly staff. Would stay again.

Dear Michael K., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Warm air conditioner

Customer review rating 4.3/5

Anonymous Families - 07/07/2019 AccorHotels certified review

In the middle of summer time the air conditioner was not cool at all

Dear Peter T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to a a/c controller fault, the a/c couldn`t repaired until Monday. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

great customer service

Customer review rating 4.3/5

Cathy Families - 07/07/2019 AccorHotels certified review

I booked over the phone with Felix and he was very helpful. Breakfast was lovely.

Dear Cathy B., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Stay overnight during business trip

Customer review rating 4.3/5

Anonymous Business - 05/07/2019 AccorHotels certified review

The Koblenz Mercure is close to the center (walking distance) and an ideal place for me to stay during my work at our sister plant in Koblenz. There is a parking and all facilities are available.

Dear Theo B., We very much appreciate your new comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Exceptional service!!!!

TripAdvisor rating 4.0/5

PauloF3770 Family - 05/07/2019 TripAdvisor review

Our stay couldn’t be greater!! From the moment we stepped in till our check out, Felix was super efficient!! Upgraded us to a Privilege Room with superb views of the river Rhine! Even went personally to open our room windows!! And Noélia from the bar who made us feel like at home every time we went for a drink or eat !! 2 great staff members you should be very grateful!! See you soon :)

Dear Paulo, Thank you for your great feedback - in hope to welcome you soon again for another stay with us - kind regards!

Dissatisfied

Customer review rating 4.3/5

Dissatisfied A. A. Families - 04/07/2019 AccorHotels certified review

First entry to the room I was greeted by a strong blast of sewer smell. I turned on the air conditioning and it only made it circulate the smell without any cooling effect whatsoever. I quickly learned the windows had to be open to keep the smell down. I covered the sewer drains with towels and kept the bathroom door closed. My view was of the city, NOT the river as I had paid for. The internet connection at the hotel worked for a few hours the first evening and nothing after that. Overall the hotel was terrible. Breakfast and dining was completely disorganized.

Dear Heather S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. We am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to a fault at the A/C controller, the air condition could not be repaired until Monday. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

Air conditioning not working

Customer review rating 4.3/5

J C. Couples - 03/07/2019 AccorHotels certified review

The air conditioning issue made the stay not good

Dear Jaime c., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. We am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to a fault of the controller, the air condition could not be repaired until Monday. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

Averagely below average

Customer review rating 4.3/5

Quercus Business - 30/06/2019 AccorHotels certified review

Requests made at booking = totally ignored at check-in. Then told "Sorry, the hotel is fully booked, nothing we can do". Given a "drinks voucher" for the bar as "compensation". At the bar told that it is only valid for non-alcoholic drinks. Some compensation . . . Decoration of common areas hideous, of rooms cold and characterless. Furniture from IKEA?? Breakfast buffet not bad, but not sure it was worth the money. But WHY powdered scrambled eggs??

Customer review rating 4.3/5

Peter P. Business - 28/06/2019 AccorHotels certified review

perfect

Very nice hotel located near the Rhine river.

Customer review rating 4.3/5

Wayne Couples - 23/06/2019 AccorHotels certified review

This hotel was quiet, clean and kept up in excellent condition. It had a nice shower with plenty of hot water. The breakfast buffet had a very large assortment of items that always looked fresh.

Clean and comfortable

Customer review rating 4.3/5

Liz S. Families - 21/06/2019 AccorHotels certified review

Although the hotel property looks a little sad on the outside (weeds where grass should be and dirty, dated lampposts) the hotel was very clean and modern on the inside. Our Privilege room on the 9th floor was very clean and comfortable (room 911). I appreciated that the drinks in the mini-bar were free but we didn't have any. I very much liked having a kettle for tea in the room. The only problem was that our shower leaked terribly, getting the floor (and my dirty clothes) very wet.

top hotel

Customer review rating 4.3/5

Piet Couples - 10/06/2019 AccorHotels certified review

Zoek je een hotel dat je het volledige plaatje covered : een top ontbijt , wellness, grote comfortabele kamers, een fietsverhuur voor 10 euro per dag, op een top locatie gelegen aan de Rijn ....aarzel niet en boek ! Are you looking for a hotel not the cheapest but the best : a top breakfast , large comfortable rooms, large flat screen, renting a bike at 10USD a day, at a top location just near the river RHein ? this is your hotel..just book !

Dear Ewa K., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

Late arrival, early check-out - but I had a good sleep.

Customer review rating 4.3/5

Ekkehard Business - 08/06/2019 AccorHotels certified review

Three small improvements: - well I booked very late, but the check-in and also the check-out took too long - drink voucher only after request (I am a Gold and Business Card guest) - I missed the coffee powder in the room (tee, sugar, milk was available)

Sehr geehrter Herr S., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Koblenz die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen bei Ihrer Anreise Ihren Erwartungen nicht entsprochen hat. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Robert Strohe General Manager

Usual high standard

Customer review rating 4.3/5

D. B. Families - 06/06/2019 AccorHotels certified review

Very comfortable, friendly staff and good location

Dear B. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

Room too warm and bathroom had bad odor

Customer review rating 4.3/5

Jim Business - 06/06/2019 AccorHotels certified review

If the room had air conditioning and the bathroom didn’t have such a bad odor coming up thru the vents and drains it would have been really good. Not able to get a copy of the daily parking receipt also was not good

Dear James M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience with the bathroom did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe General Manager

A disaster

Customer review rating 4.3/5

Matt W. Families - 30/05/2019 AccorHotels certified review

I booked directly on mercure website taking advantage of the family discount 50% second room (family 2 adults 3 children). On checking in at the hotel was told the booking info they had was for 2 single rooms. Once I had emailed my booking reference / confirmation to hotel manager they managed to sort out 2 rooms though not the expected connected rooms which is normal protocol but 1 room on the 8th floor and 1 room on the 2nd floor. The rooms seemed ok however the door key failed for the 2nd floor room. The door could not be fixed until technician available Monday and hotel was full so were not able to be offered alternative room. We had to go to to reception wait for 15 -20 mins each time to get the reception to manually open the door. There was another problem during that day/ night, when other rooms ran water the drain in our bathroom gurgled loudly and there was a bad smell from the floor drain. The following day we were given a new room once one became available. The problem with the booking should not happen when booked directly with the hotel and the room issues were unfortunate but there should have been a room free in case of problems. I will hold off a tripadvisor review until I hear a response.

Dear Matt W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience with the booking and the rooms did not meet your expectations; please allow me to express my sincerest apologies. After careful examination your booking, there was a system error with the number of persons - the price was recorded correctly. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of € 100 will be issued to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe General Manager
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