Mercure Hotel Koblenz 4 stars

TripAdvisor rating 4.0/5 1,041 reviews
Mercure Hotel Koblenz
See on a map
+ 25 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • All rooms renovated in 2018

  • Ideal location near the Rhine and the castle

  • Near the cable car and old town

  • Room with a view

  • Conveniently located

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request (Nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request (Nearby)
  • Other sports activities
Business services
  • 8 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Koblenz

Julius-Wegeler-Str. 6
56068
koblenz
germany

Tel: +4902611360

Fax: (+49)261/1361199

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    FRANKFURT HAHN At 110km / 68.36 miles

  • By plane

    KOELN BONN AIRPORT At 100km / 62.14 miles

  • By car

    A48 EXIT KOBLENZ NORD (B9) At 10km / 6.25 miles

  • By train

    KOBLENZ At 1km / 0.63 miles

GPS :50.353722, 7.600685

Our accommodations

At the 4-star Mercure Hotel Koblenz you can choose between Standard and Privilege Rooms. Rooms are available for guests with reduced mobility, while our room for allergy sufferers is free from allergy-causing substances. continually cleaned and checked accordingly. All 168 rooms are air-conditioned and have free WIFI. Two children aged up to 16 can stay in their parents' room for free. Your pet is welcome (for a charge of EUR 10 per night).

Standard Room with twin beds, air-conditioned

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with double bed, air-conditioned

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with double bed and view of the river

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with twin beds and view of the river

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

FINESSE

Type of cuisine: International

Enjoy international and regional specialties in our contemporary "Finesse" restaurant, open daily between midday and 9pm. During the summer months, you can enjoy your meal on our terrace with a view of the Rhine.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVERSIDE

Photo non contractuelle / Strictly non binding

Come to our "Riverside" bar and enjoy a cocktail with friends or relax over a coffee. Complement your drink with a range of warm and cold snacks. We are open daily from 5pm to 1am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 167

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Hotel Koblenz

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,983 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,041 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

We always return to this hotel as the standard is very good and the view of the Rhine from the executive rooms is superb.

Customer review rating 4.3/5

Anonymous Couples - 04/10/2019 AccorHotels review

Room was lovely, though as we were in a corner room the space in the bathroom was compromised by a column. We travelled with our bicycles this year so the store room in the car park was very useful. Staff were as usual pleasant and efficient and always helpful.

Dear Ian r., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also you can share your comments on google or tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

Nice accomodation for business stay

Customer review rating 4.3/5

Anonymous Business - 25/09/2019 AccorHotels review

Quite professional and perfect handling for a business stay. he Hotel itself is a little aged and has therefore some small deficiencies. Breakfast is outstanding

Dear Erich S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

OK, but not very helpful staff

Customer review rating 4.3/5

Anonymous Business - 23/09/2019 AccorHotels review

I found the person at check-in when I arrived late at night quite rude. When I phoned down the next day to ask for an iron I was told that I must use the ironing room, which I found to contain one iron/ironing board for a hotel of several hundred rooms, so there were several people already waiting - I had to go out in un-ironed cloths. No what you expect in a Mercure!

Dear David M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe General Manager
Customer review rating 4.3/5

Wr Couples - 23/09/2019 AccorHotels review

great hotel near the centre of Koblenz

Dear Wilfred R., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also you can share your comments on google or tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

Very comfortable hotel welcoming staff

Customer review rating 4.3/5

David B. Couples - 08/09/2019 AccorHotels review

The room was very comfortable and clean. We arrived early and were able to store our luggage and the given excellent advice on where to visit and what to do. The breakfast offered a wide choice.

Dear David b., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also you can share your comments on tripadvisor or google. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

Shocking surprise

TripAdvisor rating 4.0/5

K K Family - 06/09/2019 TripAdvisor review

Had 2 Privilege River View Rooms for 5 nights that included free mini bar with 1 beer, 2 sodas and 2 water daily. View from room was great. Housekeeping needs improvements. For a 4 star hotel, we expect towels in better conditions than some torn ones. 2 spiders on ceiling in one of the rooms during the stay plus had to request missing replacement towels and amenities for the first 2 nights. We arranged to exchange the daily supply of beer and sodas for bottled water for one of the rooms. It worked until Sept 1 9:30pm when Melina B and Noelia V were on duty. The shocking rude attitude in treating guests like criminals were unbecoming. With much reluctance, the bottled water were finally brought to the room for exchange instead of having us took the drinks to the reception. To add insult to injury, we were charged on Sept 2 check out for a hotel bar bill of 7 beers and a cocktail drink that were supposed to be incurred on Aug 29. The fact is that we do not use alcohol. Mercure could not provide the “signed bill” to substantiate the charges. It took the staff quite a bit of time to have the charges removed but not before they had me signed a statement. I do not know German. For clarity and to avoid any future dispute, I added my explanations in English to the hotel statement that was hand written in German. With the unexpected delay, we were grateful that we did not miss our train to our next destination. Our trip along the Rhine River would have been perfect without these incidents.

Dear KK, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.In hope that you will give us the opportunity to better serve you in the near future - kind regards!

Great Place - Great Location

Customer review rating 4.3/5

Paul Business - 05/09/2019 AccorHotels review

The Mercure is a great place to stay, due to friendly service, quiet A/C Rooms, friendly staff and great location to walk into the city. Even though on the pricy side, the breakfast buffet offers a great selection of different foods and flavors. The upgrade of the lobby area is also duly noticed

Dear Markus F., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also you can share your comments on google or tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

One night at Mercure Hotel in Koblenz

Customer review rating 4.3/5

Roger R. Couples - 04/09/2019 AccorHotels review

Disappointing attitude at check-in by female staff member Room on 10th floor obtained after formal request to Front Desk Mgr. Hotel overcrowded by Bus tourists, specially at Breakfast Rhein river view only partly

Dear Roger R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience did not meet your expectations exactly; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe General Manager

GOOD AS USUAL

Customer review rating 4.3/5

Anonymous Business - 04/09/2019 AccorHotels review

GOOD AS USUAL

Dear Siegfried R., We very much appreciate your comments regarding your last stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also you can share your comments on google or tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

Perfect as expected

Customer review rating 4.3/5

Anonymous Solo - 01/09/2019 AccorHotels review

Ok

Dear Torben J., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

Good stay but not give point to me

Customer review rating 4.3/5

T Business - 27/08/2019 AccorHotels review

The hotel is the best in the Koblenz. The air condition need be cleaned.

Dear Yuwei T., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

Oaky

Customer review rating 4.3/5

Fredrik Business - 26/08/2019 AccorHotels review

Okay visit and everything was as expected.

Dear Fredrik H., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also you can share your comments on google or tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

4 nights stay

TripAdvisor rating 4.0/5

mccdms Couples - 22/08/2019 TripAdvisor review

The hotel location is just great with Rhine views. Rooms are very clean and handy. Breakfast proposes a large choice of food. Parking is located just underneath the hotel with a direct access and special hotel rates.

Dear guest, Thanks for your feedback - hope to welcome you again and wish you a nice time until your next stay in our hotel. Kind regards!
Customer review rating 4.3/5

Leman T. Business - 19/08/2019 AccorHotels review

We were not satisfied about staying. Arriving to the hotel we had a downgrade about our reserved room with a bonus of 20€. The room was good but not the reserved. The Minibar was totally empty. At the check out our Credit Card was not accepted we had to pay with our personal card ( it was a business trip ). The same not accepted card worked instead on the Parking by which we paid the Parking. Hope that the service will be better in the next time

Business trip

Customer review rating 4.3/5

Yuwei Business - 18/08/2019 AccorHotels review

The reception lady upgrade my room to premium with free. I felt amazed and quite happy. Thanks for her kindness.

Dear Yuwei T., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also you can share your comments on google or tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

Good breakfast and clean room.

Customer review rating 4.3/5

Anonymous Friends - 11/08/2019 AccorHotels review

This very 1970's hotel is typical of the Mercure chain: comfortable, but cheaply done. It's best feature is maybe the breakfast. If you wish to walk places in Koblence you have at least 15 minutes' walk. The architecture smells of the 70's. Rooms are cheaply furnished, but clean. Staff at the front desk as in many Mercures seems trainees, but tries to help. If I were going to Koblence again, I might try to stay closer to sites and the old town.

Dear Thomas B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience did not meet your expectations exactly. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe General Manager

Fantastic view and great location

TripAdvisor rating 4.0/5

RosaMaria8888 Couples - 11/08/2019 TripAdvisor review

This hotel is close to the river and the room that we got had a great view of the Rhine River. It's our preference to stay not so close to the center of the city but a short walk from it and this hotel was in the right location for us. The staff were all friendly and helpful. The hotel is very clean and smells good.

Dear Rosa Maria, Thanks for your 5-star rating. In hope to welcome you soon again for another stay with us in Koblenz ! Kind regards.

Nice room and breakfast, Frindly and prof staf.

Customer review rating 4.3/5

Anonymous Business - 08/08/2019 AccorHotels review

We had a nice staying at your hotel.

Dear Jan M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

welcome was unfriendly

Customer review rating 4.3/5

Ulrich K. Business - 06/08/2019 AccorHotels review

I arrived later as 6 pm, my room was given to an other guest, in spite of I had a room guarantee. The welcome on the reception was unfriendly . Nevertheless they found a solution for me. This was good!!

Sehr geehrter Herr K., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Koblenz die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen bei check -in Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Robert Strohe General Manager

Great location, beautiful view of the Rhine River

Customer review rating 4.3/5

Marie Couples - 06/08/2019 AccorHotels review

We had a wonderful experience in Koblenz. Our room had an amazing view of the Rhine River. It’s so clean, smells good all the time. The staff were all friendly and helpful. All our requests were met.

Dear Rosemarie S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in koblenz