Hotel - Mercure Hotel Koblenz
Mercure Hotel Mercure Hotel

Mercure Hotel Koblenz

4.0/5 991 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 125.00 EUR Non member rate
From 118.75 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:00-22:00
    • Opening hours : Week-end 10:00-22:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Koblenz you can choose between Standard and Privilege Rooms. Rooms are available for guests with reduced mobility, while our room for allergy sufferers is free from allergy-causing substances.continually cleaned and checked accordingly. All 168 rooms are air-conditioned and have free WIFI. Two children aged up to 16 can stay in their parents' room for free. Your pet is welcome (for a charge of EUR 10 per night).

  • 168 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 16 family rooms
  • 12 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,915 reviews

Our guest reviews for Mercure Hotel Koblenz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 991 reviews
Béatrice Solo - 10/08/2018 AccorHotels certified review
« Staff frendly »

Passing through at Koblenz. Need a night rest because of the high temperature....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beatrice M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Richard B. Business - 08/08/2018 AccorHotels certified review
« clean hotel »

stay was OK. Check-out took a while as for printing the invoice the selection of the company address seemed difficult; Aleris Duffel was in there multiple times in different forms. It might make sense to clean-up that customer database and have only one correct address in there: Aleris Aluminum Duffel BVBA A. Stocletlaan 87 2570 Duffel – Belgium BE 04…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience at check out did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note, that we cleaned-up the database. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

Anonymous Families - 06/08/2018 AccorHotels certified review
« Good for a stay in Koblenz »

The stay in the hotel was very good - we were happy with the room and the facilities available - fridge, tea/coffee making etc. The breakfast was also very nice. The location was a lovely walk into town. Only negative feedback would be the bedding - the sheet kept moving due to the plasticy mattress protector and felt uncomfortable. With only one pillow there was no way to prop yourself up comfortably to read a book in bed. The children’s sofa bed was also poorly made with the sheet completely dislodged by morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veronicka S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Eric Business - 05/08/2018 AccorHotels certified review
« Good »

Seemed like people I was traveling with had better amenities in their room like a stocked mini bar and a premium coffee maker.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric R F., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Usa23 Friends - 04/08/2018 AccorHotels certified review
« Nice place, good location »

We enjoyed our stay. The staff was very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Randy L., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Anonymous Business - 03/08/2018 AccorHotels certified review
« coming home »

as always efficient and friendly welcome - clean room with extra-service thanks to the upgrade received via silver card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephan V., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Kellym Families - 03/08/2018 AccorHotels certified review
« Nice hotel - few improvements would make much better »

Overall we had a good experience at the hotel - just a few small things would really improve the stay. First, our curtains were not black-out - critical when traveling with kids in the summer. Maybe you are changing out as our friends had black out but ours were not. Second, towels - time to replace and upgrade. Also, when there are 3 people in the room - three towels are required. I had to call to ask for additional towels 2 of 4 days. Lastly, air conditioning struggled to keep up. It also does not help it if the cleaning people turn air down and crack windows when it is 35 degrees. Lastly, pillows - would be nice to have more than 3 in the room. Two pillows per person is a minimum. Breakfast was amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marriott K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience with the black outs and the a/c did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

Couples - 02/08/2018 TripAdvisor review
« Modern hotel on the Rhine. »

The Koblenz Mercure is a clean , comfortable hotel with modern fittings. It was the most expensive Mercure we stayed in. Staff were friendly and helpful and breakfast had a good variety. 15 minute walk to railway station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Tank you for your feedback - hope to welcome you again for another stay with us. Kind regards!

Business - 29/07/2018 TripAdvisor review
« Great location »

Very good hotel easy to find with private car park and close to old city and river. Beautiful rooms (I was at the executive floor) with view over the river. Very friendly and professional staff. Great food. Would definitely come back for longer stay !

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your kind feedback - hope to see you again for another stay with us. Kind regards!

David S. Couples - 28/07/2018 AccorHotels certified review
« Good staff doing their best in a very tired building. »

Stayed in the Koblenz Mecure for a 3 night visit. Greeted warmly by reception staff, checked in efficiently although the overall feel of the hotel lobby is distinctly 1980’s, as reinforced by the original lift buttons and design, but we didn’t have to wait long for a lift. We stayed on level 9 room 911, exiting the lift we were greeted by a hole in the wall with electrical cables loose inside and a buzzing door closing mechanism as we entered our corridor. We could see the hotel has had a surface facelift at some point, with newer light fittings & paint over original wall paper. Our room was made up, but the coffee machine was not clean, the coffee nor the fridge were stocked up. I went to see reception, the person came up and restocked the coffee, the fridge was stocked the next day and room was cleaned better. It was also nice to see housekeeping senior staff inspecting the rooms following the cleaners. The days in Koblenz were unexpectedly hot, the room air conditioning was barely taking the edge off on its highest fan setting, which was also excessively noisy, again old dials and switches showed the hotels age, and not in a classical way. All 4 bed pillows were a combination of lumpy and absolutely collapsed in the middle. It appeared to us that this hotel was aimed at the business traveler who have more of a need of a city hotel, than the want of a holiday maker. I’m afraid we will not be using the Mercure chain again, nor will we be recommending it to our friends and colleagues.

Pat O. Business - 27/07/2018 AccorHotels certified review
« Rooms did not have ac »

Ac did not work or worked very poorly in both rooms that I paid for. Requested it to be looked at however it was never fixed.

Business - 22/07/2018 TripAdvisor review
« A Pleasant Experience »

My stay at Hotel Mercure in Koblenz was a thoroughly pleasant experience. The staff was competent and friendly, and the room was modern and clean, with all the amenities (air conditioning, fridge, safe, electric kettle, tea & coffee). The location is wonderful, with easy access to the pedestrian zone and bike trail along the Rhine. When I forgot my silk blouse in the room, with only two days left in Germany, the staff sent it on to my hotel in Berlin--I was so grateful! Can recommend warmly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your great feedback - hope to welcome you again for another stay with us - kind regards!

Cheri Families - 21/07/2018 AccorHotels certified review

Rooms were ready, very clean and nicely laid out. Check in was efficient and the family blue d al was wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheri F., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Andrew N. Families - 20/07/2018 AccorHotels certified review
« Did not get rooms requested »

The hotel is in a nice location. However when booking (I called the AccorHotels reservation centre) I asked for 2 rooms next to each other - we have young children. The agent apparently checked with the hotel to see if this was possible and put me on hold while doing so. He told me that this was reserved and we would have 2 adjacent rooms. On arrival at the hotel the reception staff did not know this and gave us 2 rooms which were not next to each other. We returned to reception and asked if we could have 2 rooms together, then waited 45 minutes while they tried to arrange this - without success. I don't know why it took so long for them to work out that they did not have 2 rooms available next to each other. My strong impression is that the booking agent had not in fact contacted the hotel to check availability, or if he did so this information was certainly not passed onto the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew N., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience at check in did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

Michael V. Solo - 17/07/2018 AccorHotels certified review

1. The entrance to the hotel is hard to find when arriving in Koblenz for the first time. Sat Nav took me to Julius Wegeler Str, which is your address, but I didn't see any sign directing me to the driveway leading to the entrance. 2. Hotel WiFi didn't work on my Huawei mobile phone. Your staff say that your WiFi provider knows about the problem, but they still haven't fixed it. 3. Your staff were polite and friendly. 4. The Rhein Terrasse was pleasant for breakfast. It's a business hotel, so understandably it doesn't have much charm. Breakfast was good. As a tourist, I would have liked a hotel a bit closer to the old town. Clean and bright. I was pleased to have a complimentary bottle of mineral water.

Helen Couples - 13/07/2018 AccorHotels certified review
« A very good hotel. »

Would have marked as a 10 if we hadn’t had the daily issue of having to chase up the resupply of bottled water and coffee to the room. Very prompt to rectify once chased.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen A., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

John Couples - 08/07/2018 AccorHotels certified review
« A nice but un-restful experience. »

The room and amenities were fantastic; the staff were friendly and very helpful. We were not prepared for the sounds of construction and renovating going on inside the hotel. The room was extremely hot (the climate control was not functioning properly). With open windows that meant that the constant sound of cars was coming into the room. My wife and I did not sleep well at all that evening. Much like check-in, the check-out process was quick and easy. Overall an okay stay but would not make this hotel my first choice next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience with your room did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also please ask at your next reservation for a room located on the backside. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

Carl Couples - 01/07/2018 AccorHotels certified review
« Mixed experience »

We enjoyed the room and the view of the river. Access to the river walk is awkward having to go through restaurant. In addition the front desk and bar staff were not very friendly or helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience with our front office staff did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

Stephan V. O. Business - 25/06/2018 AccorHotels certified review
« My second home.... »

As I travel a lot , and visit Koblenz at least once per month is it always nice to stay in a hotel I know. Last visit I got a superior room as silver card holder which I can appreciate a lot, and hope this can become a regular service as this makes the difference for me. Also very friendly and professional staff all-over makes my stay as coming home every time....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephan Van O., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Samy M. Business - 24/06/2018 AccorHotels certified review

The WIFI was not working for several days, it is not normal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samy M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience with or WIFI did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, the Telekom could repair the data line after 4 days. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 125.00 EUR Non member rate
From 118.75 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates