Hotel - Mercure Hotel Koblenz
Mercure Hotel Mercure Hotel

Mercure Hotel Koblenz

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4.0/5 940 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Services for children  (Nearby)
    • Babysitting on request (Paying, Nearby)
    • Outdoor playground for children (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre
  • Services for children  (Nearby)
    • Babysitting on request (Paying, Nearby)
    • Outdoor playground for children (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:00-22:00
    • Opening hours : Week-end 10:00-22:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

At the 4-star Mercure Hotel Koblenz you can choose between Standard and Privilege Rooms. Rooms are available for guests with reduced mobility, while our room for allergy sufferers is free from allergy-causing substances.continually cleaned and checked accordingly. All 168 rooms are air-conditioned and have free WIFI. Two children aged up to 16 can stay in their parents' room for free. Your pet is welcome (for a charge of EUR 10 per night).

  • 168 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 16 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,607 reviews

Our guest reviews for Mercure Hotel Koblenz

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 940 reviews
AccorHotels certified review
Kevin W. Solo - 19/02/2018
« Good »

Overall, the hotel was very nice. My room was just ok as it didn’t feel very fresh. Also the tv remote would not work.

AccorHotels certified review
Suhas J. Business - 06/02/2018
« on expected lines. nothing great. 1 point for the excellent breakfast. »

This was my 2nd stay in this hotel. the room is generally ok. decent shower area, would have loved to have a tub. great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suhas J., We very much appreciate your comments regarding your stay at our hotel. Please note, that we are renovating all our rooms until end of March. It is always a pleasure to receive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

AccorHotels certified review
Ursula B. Families - 26/01/2018
« Satisfactory »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ursula B., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

AccorHotels certified review
Bk Business - 03/01/2018
« poor communication between hotel employees. »

A hotel employee at front confirmed me late check-out without extra charge but when check-out I was requested to pay for the late check-out by other hotel employees at front. (Free late check-out was written in the welcome card in my room with my name.) Although I requested hotel front to check their communication, it was refused with the reason of off-duty of the respoinsible person. What I wanted is canceling the wrong charge and paying without late check-out cost for clean invoice for my company submission but it was not possible. I had to pay extra charge once for the late check-out and could get refund it after some confrontation with hotel front. In addition to above mentioned uncomfortable situation, not-polite attitude of the hotel employee at front gave me negative impression on your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Byeongjin K., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience with our front office staff did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe General Manager

TripAdvisor review
Couples - 18/12/2017
« Great hotel »

The hotel is great, the staff is helpful and kind. The room is big and the bathroom has a good size. The room was recently refurbished, queen size bed was good, and has a minibar and a safety box. The only negative point was the shower area. The shower area only had a closed part and after the bath the bathroom floor was all wet. The breakfast was amazing, and had a food station where a chef prepared a fresh omelette. The hotel is not so close from the touristic area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maisfanckin, Thank you for your feedback - hope to welcome you in our new renovated rooms again for another stay with us. Kind Regards!

AccorHotels certified review
Steve Business - 13/12/2017
« Downward trend continues »

Parking tight but plentiful. You have to go to a machine in the garage to process your ticket. They said they were unable to so at reception. Never sure if breakfast is included in the rate. I've asked and they've been wrong in the past and I've been double charged. They refused to correct the double charge so I avoid the expensive breakfast when I stay here. I try to avoid the Mercure. There are better options nearby. I used them again for the easy walk to the Christmas Market. Not worth it. Rooms and overall décor is very dated. Looks like a nice hotel from the late 70's early 80's. Room would not heat up above 20 degrees regardless of the setting. Shower water varied probably +/- 4 degrees during shower making it too hot for a couple seconds, then eventually too cold for a couple seconds. I'll continue to try to avoid the Mercure occasionally giving them a chance to redeem themselves.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven J M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience with the reception staff and your room did not meet your expectations; please allow me to express my sincerest apologies. Kindly note, that all our rooms and floors will be renovated in the next two month. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe General Manager

TripAdvisor review
Solo travel - 29/11/2017
« winter stopover »

The location is stunning and the services and staff excellent. I found the bedroom comfortable but did not have a chance to enjoy a meal there other than breakfast which was ideal and far better than some I had experienced on this trip. I shall be staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jpetern, We very much appreciate your comments regarding your stay at our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again for another journey with us. Kind regards!

AccorHotels certified review
Kevin W. Business - 26/11/2017
« Very good »

Very modern, good amenities, and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter W., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

AccorHotels certified review
Susan K. Couples - 26/11/2017
« Lovely stay in a beautiful location »

GreT service , great location , friendly professional staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan M., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

AccorHotels certified review
John O. Friends - 18/11/2017
« Short Break »

Well greeted at check in which was speedy and efficient. The Hotel is in a nice location close to the Rhine and not to far from the city centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John O., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

AccorHotels certified review
Anonymous Couples - 08/11/2017
« Overpriced »

Lobby run down. room gimmicky. Bathroom small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole P., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations. Please note that the renovation of all rooms will be starting next month. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe General Manager

AccorHotels certified review
Anonymous Families - 06/11/2017

Unfortunately your staff is usually not very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Baris G., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience with our staff did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe General Manager

AccorHotels certified review
Anonymous Business - 23/10/2017
« Breakfast too expensive room was only ok »

Room had a bit of a strange smell. Sometimes the room service forgot to bring new towels but took the old ones. Breakfast is way too expensive for the quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominik B., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience with our housekeeping did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe General Manager

AccorHotels certified review
Anonymous Families - 17/10/2017
« birthday treat »

Breakfast especially was really nice - made a birthday very special indeed. Though they were a little rushed off their feet as it was busy. Many items lacking at breakfast which was a pity; yet staff was still very nice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chantal V., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

AccorHotels certified review
Anonymous Couples - 16/10/2017
« Poor bedding, improper temperature control »

Bedding was very poor, the pillows were simply awful and it was impossible to get a good night sleep. Temperature was always too hot, even opened the windows but that barely helped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mathieu T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience with our bedding did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe General Manager

AccorHotels certified review
Alex V. M. Families - 15/10/2017
« Perfectly fine »

Pleasant stay, good service, good food, good breakfast, centrally located in the center of Koblenz. Parking sufficient and closeby

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex V., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

AccorHotels certified review
Paul R. Business - 15/10/2017
« Friendly staff »

Good facilities and helpful staff. Replaced the contents of the mini bar to non alcoholic drinks on request.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul R., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

AccorHotels certified review
Phil Business - 10/10/2017
« Nice Hotel, good view »

Had a very relaxing stay,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philipp F., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

TripAdvisor review
BJ_for_Tripad Couples - 08/10/2017
« Excellent modern hotel near the Rhine »

Excellent modern hotel near the footpath along the Rhine bank towards the centre of Koblenz. Convenient for exploring the city. Breakfasts were excellent and we also had a good dinner in the hotel restaurant. Our room was spacious and quiet with tea and coffee-making facilities. Plenty of space in the (expensive) hotel car park.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tripad, We very much appreciate your comments regarding your stay at our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Kind Regards, Robert Strohe

AccorHotels certified review
Claire F. Couples - 06/10/2017
« Lovely hotel with amazing views »

Lovely hotel - welcomed through out the hotel by each member of staff we passed which made a lovely atmosphere. When we got to our room we discovered an amazing view looking out onto the river - room was immaculate and had lovely treats in mini bar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire Farley, We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe General Manager

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