Hotel - Mercure Hotel Koblenz
Mercure Hotel Mercure Hotel

Mercure Hotel Koblenz

4.0/5 1,039 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request  (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:00-22:00
    • Opening hours : Week-end 10:00-22:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Koblenz you can choose between Standard and Privilege Rooms. Rooms are available for guests with reduced mobility, while our room for allergy sufferers is free from allergy-causing substances.continually cleaned and checked accordingly. All 168 rooms are air-conditioned and have free WIFI. Two children aged up to 16 can stay in their parents' room for free. Your pet is welcome (for a charge of EUR 10 per night).

  • 168 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 16 family rooms
  • 12 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,382 reviews

Our guest reviews for Mercure Hotel Koblenz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,039 reviews
Z. Couples - 11/03/2019 AccorHotels certified review
« New design not to our liking »

Bar service very good from two delightful young ladies, well trained and knowledgable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manfred Z., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Anonymous Business - 07/03/2019 AccorHotels certified review
« Good but room to improve »

Friendly reception by your personnel. Gave me a good feeling, provided room as good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert B., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

eliezerp495 Business - 25/02/2019 TripAdvisor review
« no courtesy, poor customer service »

Arrived early rooms were ready and first time i was charged for early check in although being a member of Accor membership The person at the reception was very unpolite and even was not ready to listen as I said first time I am facing such a reference at Accor hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; due to a fully booked hotel and your arrival in the morning, we charged the early check in. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards!

Anonymous Business - 22/02/2019 AccorHotels certified review
« I was over charged for drinks at the bar and because i signed for them without checking every item i had to pay for drinks i never had »

very nice , except for being over charged for drinks i never had

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience with our bar service did not meet your expectations; please allow me to express my sincerest apologies. After check our restaurant manager refund the money to your credit card. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

David K. Business - 17/02/2019 AccorHotels certified review
« Noisey du to construction and mini golf in the hallways »

Dinner Monday and Tuesday we were very noisy with construction work going on in the bar area. Power tools were used throughout the evening. Also Friday night there was an event at the hotel that included mini golf throughout the hotel including guest hallways. Again noisy and disruptive (I had to wait in the elevator area on my floor so players could finish.) Hotel under construction, but your rates did not reflect this (down).

Our hotel has responded to the review
Our hotel has responded to the review

Dear David K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

Mc Business - 02/02/2019 AccorHotels certified review
« Efficient hotel with certain comfort but lacking certain services. »

Bar is under construction so I could not get a drink. Also tried to exchange currency at the front desk and could not. Also couldn't have the bill charged in my home currency (USD).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

Anonymous Business - 14/01/2019 AccorHotels certified review
« Stay overnight during business trip »

Efficient stay overnight in the center of Koblenz

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theo B., We very much appreciate your comments regarding your last stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Danielle Couples - 12/01/2019 AccorHotels certified review
« great experience »

Great location, very nice staff, cozy room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Couples - 12/01/2019 TripAdvisor review
« I will be back »

This time just a quick overnight stay at the brilliantly located Mercure.Lovely views over the Rhine from our room. Had our dog in tow and appreciated the direct access to the riverside park and lovely walk along father Rhine to the Deutsche Eck .Lovely Christmas atmosphere in townHotel and staff very good and helpful KP

Our hotel has responded to the review
Our hotel has responded to the review

Dear Passenger, Thank you very much for your great feedback - hope to welcome you soon again - kind regards!

Anonymous Business - 11/01/2019 AccorHotels certified review
« Room ok (this time it did not smell) service at desk is never given willingly »

Not informed HRS bookings are no good for leclub despite question that last stay was not listed.

G. Families - 26/12/2018 AccorHotels certified review
« very satisfied, will definitely recommend the hotel »

we were very happy with the service we have received, the staff was friendly and helpful, the room was a clean and spacious one, very good bathroom too. The breakfast menu had variety. And the price was reasonable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Galin G., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Family - 26/12/2018 TripAdvisor review
« great location, adequate price, friendly staff »

we were very pleased with the accommodation, location, staff and price. We have occupied a family room, the rooms were spacious, clean and the staff was very helpful. The breakfast menu had variety. We would most definitely recommend the hotel and if a possibility, we will stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Daer Ninnskii, Thank you for your kind feedback - hope to welcome you soon again for another stay with us - kind regards and happy New Year!

Helga Business - 10/12/2018 AccorHotels certified review
« very good service »

I was extremely comfortable and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edvard M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Es Business - 08/12/2018 AccorHotels certified review
« NICE HOTEL »

The stay was OK. The room was big enough, although the toilets was quite small with corners that made going in and closing the door uncomfortable. Major construction work was going on which made a lot of noise during the afternoon we were there. Breakfast selection was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear E S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience did not meet your expectations exactly; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

Anonymous Business - 02/12/2018 AccorHotels certified review
« Poor - Not a good hotel for business travelers »

The hotel is nice and the food is good. However, the guest rooms are very dark. The lighting in the rooms must been improved. It is impossible to work in the room or read a book

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marlon Viliotti B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience with the lightning in your did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

Manfred Z. Couples - 01/12/2018 AccorHotels certified review
« Was in line with expectation »

Good, Room a shade to warm and Breakfast struggled on Egg Counter

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manfred Z., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Billy B. I. Business - 29/11/2018 AccorHotels certified review
« Good location, service, room and food. »

Good location, service, room and food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David E., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Ingrid V. W. Business - 20/11/2018 AccorHotels certified review
« ok for just 1 night; upper floors are ok, lower floors (front) are noisy »

Although I am a regular customer, checking in takes always quite long

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ingrid Van W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koblenz. I am sorry that your experience at check in did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Strohe

S. Business - 16/11/2018 AccorHotels certified review
« Great place to stay and great value »

The rooms are very clean and the staff are very pleasant. For the price, I thought is was a great value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

Gregory D. Families - 11/11/2018 AccorHotels certified review
« High Standard! »

Caring and professional staff. Relaxing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregory D., We very much appreciate your comments regarding your stay at the Mercure Hotel Koblenz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Strohe

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