Hotel - Mercure Queenstown Resort
Mercure Hotel Mercure Hotel

Mercure Queenstown Resort

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4.0/5 1,456 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Parasailing (Nearby)
    • Rafting (Nearby)
  • Skiing
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

  • 148 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • WiFi in your room
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,024 reviews

Our guest reviews for Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,456 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Christin Couples - 15/11/2017
« relaxing and enjoyable »

very nice roo great food and excellent attentative staff

AccorHotels certified review
Dickb Couples - 15/11/2017
« Nice view »

great

AccorHotels certified review
Alex Couples - 15/11/2017
« Great views and stay but it's the little things that count »

First we were put in the bottom level room, crap view of a white safety fence obstructing the beautiful landscape. The entire room also smelt bad like an old toilet, damp smelling. We complained obviously, that's not worth $260 a night, maybe $50 a night, smelt like a backpackers room. French lady at reception wasn't the most polite either, a little arrogant and seemed pissed off because she had to change our room, thought we were lying. Put us on the 4th highest floor, great clean room, smelt nice, impeccably beautiful view. We had the dinner deal. It was phenomenal, perfectly cooked, two thumbs up to the chefs. So everything was perfect, the next morning they started putting scaffolding up in front of our window at 10am. We were leaving so it was fine, but seriously get your act together Mecure. It's a very expensive place to stay for what it is so lift your game! Lucky I haven't left a bad review, the dinner and room swap changed my mind. Ps, put the spas next to the sauna maybe, next to the amazing view where the gym is. This would make a lot more sense. Thanks.

AccorHotels certified review
Raylene S. Families - 15/11/2017
« Amazing lake views and clean and comfy rooms »

We only stayed one night but enjoyed the spa and the lake views from our room. Also the breakfast buffet was very good

AccorHotels certified review
Anonymous Couples - 14/11/2017
« Amazing views of the mountains and lake! »

Everyone was very nice and helpful. Room was clean. Outstanding views! Dinner in the restaurant was fair.

TripAdvisor review
Couples - 14/11/2017
« Lovely Hotel room »

A lovely location on a hill side overlooking the lake. We were upgraded because of Accor points membership and were given a brilliant room overlooking the lake with a superb view. About 15 min walk to the town centre down hill, but a steeper walk back. Local local bus service goes to Hotel. Limited menu choice for those with more delicate palates.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate you taking the time to tell us about your experience at the Mercure Queenstown Resort. As an Accor loyalty member you feedback and loyalty is extremely important to us. We are overjoyed our staff were able to surprise and delight you with a complimentary upgrade to a lake-view room. It is truly our pleasure to treat our loyalty members, and what better way then with a fabulous view of the Remarkable Mountains and Lake Wakatipu. Thank you again for sharing your experience, we look forward to welcoming you back to the hotel in the near future. Warm Regards Lisa Ireland General Manager

AccorHotels certified review
Prem Families - 13/11/2017
« Exciting and enjoyable stay »

We had a wonderful and an enjoyable stay. Location is nice and staff members were friendly.

AccorHotels certified review
M. Couples - 13/11/2017
« Pleasant »

relaxing time, The staff were friendly and helpful. However there was no changing room for the spa pool

AccorHotels certified review
Jillian Couples - 13/11/2017
« Beautiful view. Room was a nice size »

It was a really pleasant experience. The room was a nice size and the bed was really comfy.

AccorHotels certified review
Angelina Families - 12/11/2017
« Just loved it so much! »

The view is fantastic!!!!!! Rooms are clean, feels like you're in an expensive hotel. There is a sauna, outdoor swimming pool and jacuzzi. Staff is friendly. Highly recommend!

AccorHotels certified review
John C. Business - 12/11/2017
« OK but nothing special »

Friendly and organized on Reception but quality and condition of room (330) was below par Carpet is very worn and bathroom was old and tied

AccorHotels certified review
Juestin S. Families - 11/11/2017
« great view hotel, with view lake wakatipu »

i happy stay at this hotel. this hotel have great view, you can see lake wakatipu from your room, the restaurant have view to this lake. room was good, dinner excellent, staff nice because up grade my room. and this hotel have swimming pool facing mountain. they have free parking,i really want to come back to this hotel.

AccorHotels certified review
Paul J. Business - 10/11/2017
« Work Trip »

The hotel has some great views, the restaurant is nicely located with great views, the food is nice and the restaurant service was great. Rooms are clean and have everything you need. A good bus service drops you down in to town.

AccorHotels certified review
Dane S. Couples - 10/11/2017
« Underwhelming »

The view we paid extra to have was blocked by scaffolding. The wifi didn’t work. Our bathroom had dirty wet towels in the bathtub. Toilet didn’t flush properly. Was woken by loud noises in the hallway and on the scaffolding each morning.

AccorHotels certified review
Chris Business - 10/11/2017
« Chris L. »

Honestly, it was average. The room didn't look like it had anyone stay in it for a wee while. There were moths of all things all over the place. 10 Channels of TV for a room at this price simply isn't good enough. Every B&B and motel has the normal basic TV and cable package. In addition to tourists, you are advertising to the business clientele. We want the basics we have at home when we're away. It smacks of arrogance I think when you don't provide the same level of service as a basic hotel room at a much cheaper price. The bar is poor and unwelcoming. You have the most wonderful setting and view over the Remarkables Mountain range and you managed to make me not want to sit in there. So in summary. You are resting on your laurels. A great view is not a substitute for a great hotel experience. Thanks for asking though, very much appreciated. Chris

AccorHotels certified review
Anonymous Couples - 08/11/2017
« GOOD »

RELAXING EXPERIENCE

AccorHotels certified review
Anonymous Couples - 08/11/2017
« Stay b4 and after doing the Milford Track »

Thanks for the upgrade, drinks and chocs!

AccorHotels certified review
Anonymous Couples - 08/11/2017
« Okay »

Garden view was a little disappointing, as was the bathroom, great views of the lake from the lobby.

AccorHotels certified review
Gordon Solo - 08/11/2017
« Up the hill from CBD »

The lodgings are high end. It is about 2.2k to the CBD however the hotel sits on top of a steep hill. There is a bus service to the CBD for $7 round trip.

AccorHotels certified review
Grant Families - 07/11/2017
« Great views and staff. »

I booked two rooms for myself and my sisters. Check in was very quick and efficient. We were given rooms on the 4th floor with an amazing view over the lake. We ate dinner and the service and food were top rate. We enjoyed our stay and would happily recommend this hotel to friends.

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