Mercure Queenstown Resort 4 stars

TripAdvisor rating 4.0/5 1,715 reviews
Mercure Queenstown Resort
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+ 26 Services
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Room 1

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Hotel extras

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Rooms outlook - either picturesque Lake or relaxing Garden views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Contact email

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :   HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :   HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Our accommodations

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Garden View room with King-size bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 129

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,387 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,715 reviews

Very pleasant, welcoming and enjoyable.

Customer review rating 4.3/5

A F. Business - 17/08/2019 AccorHotels review

I enjoyed my stay at the Mercure Queenstown. The undoubted highlight of the experience was the staff, without exception they were friendly, attentive and gave the impression they really cared that my experience was as good as they could possibly make it. (This applies to staff at all levels from the Manager to those servicing the rooms). As a long term guest I was able to forge a more lasting relationship with the staff and was made to feel special and welcome The one reservation I had regarding my stay was the hotel menu. It is always a problem when you are a long term guest as the menu becomes familiar, however notwithstanding this I felt the diner menu could have been more adventurous and would benefit from being modernised and expanded to cater for a broader range of dietary requirements and tastes.

Dear Andy F. (Spare Room, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Fantastic

Customer review rating 4.3/5

Kathy D. Families - 17/08/2019 AccorHotels review

Comfortable great food lovely staff

Dear Kathy D., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Assistant Manager

Average

Customer review rating 4.3/5

Anonymous Families - 16/08/2019 AccorHotels review

The hotel was clean and tidy and staff were very nice. Breakfast buffet wasn’t the best .

Dear Ashika S., Thank you for your comments from your recent stay with us at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback I am sorry to hear you thought our breakfast buffet lacked variety. I am pleased to share we have a new executive chef who will be making exciting changes to our breakfast restaurant. We truly hope you enjoy the new selection and options on your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arush Kapoor Assistant Manager

Separated

Customer review rating 4.3/5

Brian B. (. T. U. Families - 16/08/2019 AccorHotels review

We reserved 2 rooms, and upon arrival the rooms assigned were on opposite ends of the hotel and 3 floors apart. Not very family friendly. Plus, the hotel was not convenient to town. Everything we wanted to do was in town so we had to take taxis back and forth.

Dear Brian & Michelle, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer and we always take special care on all Guests requests. Would you have mentionned to have the 2 rooms next to each other at the time of the booking it would have been a pleasure to allocate you with adjacent or interconnecting rooms. However I understand your disapointment. Also our location is usually highly appreciated from Nature lovers or any Guests looking for a little bit of rest and quiet and gorgeous views, just a couple minutes away drive from the CBD. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helene Joly Front Office Assistant Manager

Excellent location

Customer review rating 4.3/5

S E. Friends - 16/08/2019 AccorHotels review

Very comfortable rooms and friendly and helpful staff. The only issue we had was when requesting a gluten free meal in the restaurant a non gluten free bun was served. This could have made me very ill if I hadn’t noticed and doubles checked with the dining room staff.

Dear Sarah E., Thank you for taking the time to fill out our guest feedback survey. As an Accor Plus/Le Club loyalty member your feedback is extremely important to us. Thank you for highlighting the areas you wish to see improvement from the hotel. The hotel does currently have plans in place for refurbishments and upgrades. We are excited for the direction and believe you will be happy with the changes. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel in the near future Sincerely, Arush Kapoor Assistant Manager

Mr W.

Customer review rating 4.3/5

David Families - 16/08/2019 AccorHotels review

was promise room upgrade and then it wasnt available. worst of all. we were put in a room far away and had to go down 3 floor...and then walk along walk way. the keys didnt work. we were so far away from reception with our lugguage. I wonder why they gave us the keys and it wont open the room door. waited 15 minutes before i could find someone to get help.

Dear Kwok Wai W., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arush kapoor Assistant Manager

Very comfortable with great views.

Customer review rating 4.3/5

Gerard W. Friends - 15/08/2019 AccorHotels review

The hotel staff were friendly and helpful and the views astonishing. We had a good breakfast and the rooms were well cleaned daily. The location is a little walk from the centre but not too far.

Dear Gerard, Thank you again for sharing your experience at the Mercure Queenstown Resort. We are thrilled you enjoyed the beauty of Queenstown and idyllic setting of our hotel. It was truly our pleasure to take care of you during your stay and we look forward to welcoming you back in the near future Sincerely, Helene Joly Front Office Assistant Manager

Comfortable, Great Views, Easy Parking, Friendly Staff

Customer review rating 4.3/5

Aaron L. Families - 15/08/2019 AccorHotels review

We choose a room with SUPERIOR LAKE VIEW ROOM, so the view was great! Room was spacious with 2 queen bed. Staff were friendly and willing to help. Was a comfortable stay. Improvements: Bed and linens show signs of age Fridge was louder than expected to easily fall asleep Noise from hallway can be easily heard from inside the room - more noise proving? Water from shower can come out and wet bathroom floor (even with the shower door fully closed) Having lights that is able to be dimmed will help kids sleep.

Dear Aaron, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Pleasant if a little chilly

Customer review rating 4.3/5

Alice Business - 14/08/2019 AccorHotels review

The hotel was reasonable and staff were friendly however I found many areas of the hotel quite cold. Corridors were very cold and it took a long time to get the room up to temperature. I was quite surprised to see single glazing through the hotel, not the best for energy efficiency in the cold Queenstown climate.

Dear Alice, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Also, I would like to thank you for sharing your experience as it is allowing us to identify the areas to improve. We hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Ski trip

Customer review rating 4.3/5

Paul M. Friends - 14/08/2019 AccorHotels review

Everything was great. Room was lovely and staff were all friendly and very helpful

Dear Paul, Thank you for your kind words toward our Staff members and Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience at Mercure Queenstown Resort , and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Very welcoming, comfortable and enjoyable!

Customer review rating 4.3/5

Andrew D. Business - 14/08/2019 AccorHotels review

I was made very welcome, many of the staff remembered me from my previous visits, which was a very nice touch. All went very well until checkout, I chose to upgrade me room to one with a lakeview, this was handled superbly, the new room was exactly what I need, the food was sensational. At checkout though, was the only blight on things, when Head Office booked my stay, they made it clear that my meals and beverages were to be billed to the credit card provided, the person checking my out, claimed this was not the case, despite my showing her evidence to the contrary, I ended up paying the amount in question, which was quite annoying. I need to stress all else was lovely and I shall return

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and as feedback to pass on to all new staff members on training, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Won't be back

Customer review rating 4.3/5

Krystal Couples - 14/08/2019 AccorHotels review

Room 302. Our room was near the elevator and the noise kept us awake during the night. Also it sounded like a mouse or something was in the ceiling making noise all night. Breakfast was average. Food looked like it had been sitting too long. Overpriced for what it was so only had it once. After seeing other guests have uber eats delivered we asked reception if we could do that and sit with some guests from another room and eat together in the lobby near the fire. She advised that we could. The next day the bar staff advised we were actually not allowed to do that and that he had received a warning from management. Reception advised that we could do that and it was an uncomfortable conversation to have with the bar staff. It was not our problem that the receptionists didn't know the rules. When we were checking out the receptionist almost overcharged us for a heap of food that we never ordered or received. She did find that it was for another room so we didnt have to pay it luckily. We won't be returning.

Dear Krystal C., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As I can see some miscommunication happened, please allow me to reconfirm that ordering food from outside the hotel is allowed at Mercure, only not at the Restaurant our Bar area. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helene Joly Front Office Assistant Manager

Ok.

Customer review rating 4.3/5

Mr S. Families - 13/08/2019 AccorHotels review

It was ok. Complete lack of car parking for visitors. Hedges outside of room window needs trimming so as not to spoil the view.

Dear Angela S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thnak you for pointing out the areas of improvement so we have a better chance to focus on them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again in the near future. Sincerely, Helene Joly Front Office Assistant Manager

Fairly standard hotel experience.

Customer review rating 4.3/5

Anonymous Business - 13/08/2019 AccorHotels review

Fairly standard hotel experience.

Dear Mark J., Thank you for taking the time to leave a comment and sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Okay

Customer review rating 4.3/5

Anonymous Couples - 13/08/2019 AccorHotels review

It was okay. Expired body wash though

Dear Danielle C., We appreciate your comment regarding your stay at the Mercure Queenstown Resort. I am sorry to hear about your experience with the bathroom amenities placed in your room. Thank you for your feedback as I am sure it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Asisstant Manager

Relaxing and welcoming

Customer review rating 4.3/5

Wayne Friends - 12/08/2019 AccorHotels review

Very good

Dear Wayne B., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Pleasant Stay - Great views from the elevated position

Customer review rating 4.3/5

Americo D. S. Business - 11/08/2019 AccorHotels review

Stayed only for one night so did not get a chance to sample all the Hotel's amenities.

Dear Americo Dos S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Excellent, we will return

Customer review rating 4.3/5

Greg A. W. P. Couples - 11/08/2019 AccorHotels review

Great room, great staff & a view so stunning. Food was fabulous and we were extremely comfortable.

Dear Gregory P., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Assistant Manager

Good - once the room was swapped for one away from the decrepit noisy lift.

Customer review rating 4.3/5

Jim Business - 11/08/2019 AccorHotels review

Hotel was clean and comfortable and food okay. The room I was originally assigned was right next to the ancient lift which creaks and groans and would have been certain to eliminate any chance of sleep. Luckily the hotel staff were able to assign me another nice quiet room when I asked to have another room. The lift is frankly a shocker and the rooms adjacent to it should not be let until its overhauled and quietened down.

Dear Robert Mr S., Thank you for taking the time to write such kind words regarding your experience at the Mercure Queenstown Resort. We are thrilled you enjoyed the beauty of Queenstown and idyllic setting of our hotel. It was truly our pleasure to take care of you during your stay and we look forward to welcoming you back in the near future. Sincerely, Arush kapoor Assistant Manager

Worth the money

Customer review rating 4.3/5

H. Families - 10/08/2019 AccorHotels review

Clean but very tired hotel. Service mostly good.

Dear Kerryn H., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Assistant Manager
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