Hotel - Mercure Queenstown Resort
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Mercure Hotel

Mercure Queenstown Resort

Sainsbury Road 
9300  QUEENSTOWN
NEW ZEALAND

1,386 reviews
TripAdvisor Rating Based on 1,386 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Parasailing (Nearby)
    • Rafting (Nearby)
  • Horse riding  (Nearby)
  • Skiing
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

  • 148 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • WIFI in your room
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,424 reviews

Our guest reviews for Mercure Queenstown Resort

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,386 reviews
Certificate of excellence 2016
AccorHotels certified review
Nigel Business - 15/07/2017
« Nigel »

Comfortable but fairly budget

AccorHotels certified review
Julie M. Families - 15/07/2017
« Beautiful place to stay »

Our stay at The Mercure was perfect. Our room was beautiful, clean and quiet. The views from our room and the restaurants were aamazing.

AccorHotels certified review
Anonymous Friends - 15/07/2017
« Two Night Stay »

Our stay was very pleasant - everyone we dealt with was friendly. The room was clean and spacious enough for us. We ordered room service and had breakfast - both meals were great!

AccorHotels certified review
Debbie G. Families - 14/07/2017
« Nice friendly hotel »

The rooms were nice but the shower was small. The breakfast was boring exactly the same everyday and no choice of eggs just scrambled. We had a couple of meals there 1 lunch 2 dinners and my burger was nice but everthing else over cooked. The staff are lovely and very helpfull.

AccorHotels certified review
Mr R. G. Families - 14/07/2017
« Wonderful »

We loved it especially the friendly staff. Kids loved Bessie!

AccorHotels certified review
Paul M. Friends - 14/07/2017

Nice, but expensive for what it was.

AccorHotels certified review
Yenny Families - 14/07/2017
« Excellent »

The room was good, especially the one with the lakeview. I am really satisfied with the service and my overall stay there.

AccorHotels certified review
Joanne S. Couples - 13/07/2017

Reception staff not very personable, no 'hello' or 'goodbye', 'how are you today' etc, housekeeping staff lovely and chatty, room very clean, not all channels on tv have good reception, cold tap in bathroom very slow and not very cold, bedside light had blown but was provided a lamp by housekeeping staff, noisy neighbours at nights and who also tried to force their way in through the adjoining door.

AccorHotels certified review
Anonymous Business - 13/07/2017
« Great  »

Great People. Great Views...Just overall really good. People (staff) make a place. The staff are great

AccorHotels certified review
M T. Y. Families - 12/07/2017
« Only nice view »

We unhappy about the room we were stayed for first day, was old and dusty. Lamp was rusty and we heard funny and very noisy from the ceiling. Breakfast no taste and ham very salty and black (to cook).

AccorHotels certified review
Mike Business - 12/07/2017
« Average »

Front team very friendly, however restaurant waiting times were terrible. 10 mins to get drinks menu, 15mins later to order drink, 10 mins waiting for drink and well over an hour from ordering food to have the meal. Customers that entered 30 minutes after me were served before I was. I had planned to eat in for the 7 night stay, however did not go back.

AccorHotels certified review
Andy T. Families - 12/07/2017
« Great »

Very Welcome Staff when check in on 4 July 2017 night. Really appreciate it!!!

AccorHotels certified review
Naomh O. Couples - 11/07/2017
« Unforgettable! »

I will never forget my holiday to queenstown due to my amazing experience with the Mercure, to start your staff are absolutely amazing, so well mannered and couldn't do enough for you. Our greeting card when we arrived to our room and the chocolates etc was so thoughtful. Our breakfast is the morning was delicious, as well as our room service also which was served by a man who I spoke to for about 15 minutes I didn't catch his name but he was orgininally from India and used to work in a pub called Dublin it gave us a lot to talk about as I'm Irish. The views from the restaurant was absolutely breathtaking, and also the jacuzzis just made our evenings even better! the buses going into the centre every half an hour was so handy! Use are an amazing hotel and as long as it took me to find a hotel that was suitable for me and my partner it was well worth the wait. Thank you Mercure for making our trip extra special! And I will defiantly recommend you to everyone I know that heads to queenstown!

AccorHotels certified review
Rebecca Couples - 11/07/2017
« Amazing Views  »

The view from our room was magic!

AccorHotels certified review
Makey Families - 11/07/2017
« Clean, friendly and helpful »

Room was clean and presentable Front reception helpful disappointed with Breakfast value Disappointed with parking space for guest Beautiful views :)

AccorHotels certified review
Greta Couples - 11/07/2017
« Comfortable, but overpriced and poor room facilities »

Bedding was comfortable and the room was nice and clean however TV did not work (fuzzy picture) and shower did not maintain a consistent temperature (shifted from boiling hot to freezing cold every 10 seconds approx). We informed reception of our troubles and they arranged maintenance, however the issues were not attended to by maintenance until our last night stay- even then the TV was still a shocking quality and was very disappointing considering what the paid. It therefore felt as if we were paying too much because we did not receive the same quality facilities as other rooms.

AccorHotels certified review
Paul W. C. Families - 11/07/2017
« Very nice but hotel shuttle into town would cap it »

Service was excellent, staff very friendly and helpful. Enjoyed the stay very much, obviously helped by the weather so a walk into town is no problem. A hotel shuttle would be nice.

AccorHotels certified review
Rod Friends - 11/07/2017
« Excellent  »

Great hospitality, friendly staff, stunning location

AccorHotels certified review
Jonathan Couples - 11/07/2017
« Friendly staff & amazing views »

Friendly staff & amazing views of the lake but an aged hotel with some service issues. The cleaning service is not at a good time as we return from skiing between 2-3pm and the room was being cleaned at 3pm each day. During the ski season this doesn't seem to make sense.

AccorHotels certified review
Jennie Families - 10/07/2017
« Great location.. reasonably priced »

The room is clean and spacious. Comfortably fitted our family of 4. Lovely lake view from room, friendly and helpful staffs.

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