Hotel - Mercure Queenstown Resort
Mercure Hotel Mercure Hotel

Mercure Queenstown Resort

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4.0/5 1,520 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Parasailing (Nearby)
    • Rafting (Nearby)
  • Skiing
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

  • 148 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • WiFi in your room
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,479 reviews

Our guest reviews for Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,520 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kathy Families - 15/04/2018
« Great view, friendly staff, nice breakfast »

Enjoyed our stay! Lovely view and really great staff throughout the hotel- everyone was friendly and eager to assist. Breakfast was great, though started to close down early (coffee out nearly a half hour before close, jams taken while a few of us were still toasting our bread, etc). The only things that would improve the stay would be a freshening of the room carpet and a shuttle into town!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathy, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. We were thrilled to read you enjoyed the view, staff, and breakfast offered at the hotel. We thank you further for your suggestions of replacing carpet and adding a hotel shuttle. We agree both ideas would be an excellent addition to the hotel and will look to implement with upcoming changes already underway for 2018. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Catriona M. Families - 15/04/2018
« Comfortable, spacious room. Friendly helpful staff. »

Very comfortable room with lovely view over lake. Great to have laundry facilities but slightly more expensive than other places we stayed. Staff friendly and helpful. Dinner was good and a large choice for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David & Catriona, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Le Club Classic Member your loyalty and feedback is very important to us. It was a pleasure to read you enjoyed your comfortable and spacious room and thought our staff were very friendly. Our staff at the hotel truly enjoy taking care of each guest and ensuring everyone has a memorable experience in Queenstown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Michael L. Business - 15/04/2018
« Very average overall but liked the hotel »

Felt that you need to offer a shuttle to town; no working desk in the rooms so that was awkward; no heating was put on in the hallways so they felt cold; spa lids were continually open even when not in use so they were always on the cold side

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for your constructive feedback regarding the hotel requiring a hotel shuttle. We agree that it would be an excellent addition to the facilities offered at the hotel and something we will look to implement with further changes already underway for 2018. In the mean time guests are able to use the local bus that stops on the main street outside the hotel. This is a convenient and cost effective method for guests to explore Queenstown and the surrounding areas. We understand your concern with the spa pool lids being left open. Our maintenance and front office team have several security checks throughout the day to maintain the pool temperature and cleanliness. Rest assured we close the lids over night and any period that would affect temperature. We apologize the room you booked did not have a desk in the room. We do have the ability to place desks in a guest room upon request and we do have rooms with desks in the room already. I will place your preference of having a desk in the room on your profile to ensure we allocate you to a more suitable room for your needs on your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
James Couples - 15/04/2018
« Silver membership benefits not provided »

Check in wasn’t great were given the wrong room keys. No drink vouchers as expected due to my membership status

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured we are following up with the individuals responsible for your check in. Performance management and retraining will be provided to ensure every loyalty member is made to feel welcome immediately as they enter the hotel, and all benefits and perks are provided. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Susan H. Friends - 14/04/2018
« Excellent »

Your staff are excellent - friendly and efficient. We all enjoyed our dinner in the restaurant. The room was comfortable and we loved the view. L

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views from your spacious lake view room. Our new executive chef has been working tirelessly with the food and beverage team to enhance all dining venues at the hotel. We look forward to further upgrades and ideas he will be introducing during 2018. I am glad you enjoyed your evening in the restaurant and I will pass on your feedback to the Restaurant and Kitchen team. Thank you for taking the time to note how friendly the staff were during your stay. Kind words like yours help to encourage our team to maintain this high level of service.It was our pleasure to take care of you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Assistant Manager

AccorHotels certified review
Mark F. A. Couples - 14/04/2018
« Hotel was very clean, room spacious & staff very good »

Nice large room and great view of lake. check in was very pleasant and quick. Breakfast very good and varied to suit other nationalities. Original room was near lift that had noise problem. Reception kindly located us to a room on same floor but further away. Overall a very pleasant stay and out of town but close enough if wanting to walk to town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views from your spacious lake view room. You have noted many positive attributes of the hotel and we always appreciate kind words towards our staff and service as we pride ourselves on our customer service. We truly wish all guests to feel welcome at the Mercure Queenstown Resort. It would be our pleasure to welcome you back to the hotel in the near future. Sincerely, Tegan Martin Assistant Manager

AccorHotels certified review
Sarah M. Business - 14/04/2018

The people at the front counter were great and very helpful - even though the computer was down and check in took a little while. The room was great and the views were amazing. My meal in the restaurant was very slow in coming out for a restaurant that wasn't busy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, We very much appreciate you taking the time to comment about your stay at the Mercure Queenstown Resort. Thank you for your highlighting the staff at the Front desk and the beautiful location of the hotel. I am sorry that your experience in our restaurant didn't meet your expectations. As an Accor Plus Silver member, your feedback is extremely important to us and we are going to follow-up with our Food and Beverage team to improve the speed of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elodie Beaugillet, Assistant Manager

AccorHotels certified review
D L. Couples - 14/04/2018
« Two night stay »

We had a very pleasant stay the the Mercure Resort. Staff were very approachable and friendly, the room was comfortable and clean and the views across the lake at breakfast time were spectacular!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deanna, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad you were able to enjoy the wonderful views the hotel has to offer. It is always a pleasure to read a guest had a pleasant time at our hotel. We truly wish all guests to feel welcome at the hotel and have a wonderful time in Queenstown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Assistant Manager

AccorHotels certified review
Anonymous Couples - 13/04/2018

Hotel was in a good location but due to large number of guests more staff needed in lounge bar and breakfast restaurant would enhance the service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, We very much appreciate you taking the time to fill out our guest feedback survey. As an Accor Plus member your feedback is really important to us Thank you for highlighting the location of the hotel. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. Your recommendation regarding our staff level will be addressed to our Food & Beverage team to prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you back to our hotel very soon! Kind regards, Elodie Beaugillet, Assistant Manager

AccorHotels certified review
Mel Couples - 12/04/2018
« Amazing »

Incredible services, rooms are lovely and clean and the red wine - sensational! Oh and I can’t forget the view, amazing. Thankyou

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melanie, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Le Club Classic Member your loyalty and feedback is very important to us. It was a pleasure to read about your amazing stay at our hotel. The guest experience is of utmost concern to our team here so it was a pleasure to read you enjoyed the services, room, and views. It is truly our pleasure to share the beauty of Queenstown with our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Karen Friends - 12/04/2018
« great stay »

nice stay, view outside the room was just amazing! will definitely be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Le Club Classic Member your loyalty and feedback is very important to us. We are pleased you had an overall great stay and enjoyed the views from our hotel. We are lucky to be located in such a beautiful town and to be able to share this scenery with our guests. It is always wonderful to read a guest is looking forward to returning to the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Gilles Couples - 10/04/2018
« Bad »

- Expensive - Poor insulation between rooms (we could hear our neighbors conversations t’ill late at night) - Shower layout felt like a backpacker

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gilles, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. With future updates and changes in the plans we will investigate into if further insulation or sound proofing measures can be put into place. This will also give us the opportunity to consider our shower layout and determine the best configuration for the comfort of our guests. As we continuously strive for improvement your feedback directs us in the areas most important for our guests satisfaction so we thank you for your constructive words. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Paul N. Families - 10/04/2018
« A perfect place to stay in Queenstown »

If you want great views, comfortable rooms, attentive staff, easy access to the centre of Queenstown the Mercure Resort is the place to stay. A special mention to Laura the friendly lounge bar attendant who went out of our way to make our stay special. In fact all the staff were tremendous from the Managers down all eager to please and to make our stay special.To the Management team you are indeed fortunate to have such a wonderful team working with you to ensure the brand name Mercure is at the pinnacle of the Hospitality Industry

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. We were absolutely thrilled to read you feel the hotel is the perfect place to stay in Queenstown. Thank you for taking the time to specifically highlight Laura who attended you in the lounge bar. I will pass on your feedback to Laura and the team as I am positive it will serve as encouragement for everyone to maintain this high level of customer service. We truly do enjoy taking care of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Marie Solo - 10/04/2018
« Very friendly staff »

Very clean and cosy room. The staff was very helpful and friendly. Especially the staff at breakfast were super friendly and kept smiling although some guests were very rude with them!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie G., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. We are pleased you enjoyed your clean and cosy room. We thank you for highlighting the excellent service you received from our staff at the hotel, in particular the staff in the breakfast restaurant. Kind words always serve as encouragement for our team to maintain this high level of customer service. I will pass on your feedback and give praise to those staff who served you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Mike Couples - 10/04/2018
« Comfortable and convenient. »

A really good experience. Customer service was top notch. The only thing that may have marred the experience is the lack of parking when the hotel is fairly full.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Le Club Classic member your loyalty and feedback is very important to us. It is always a pleasure to receive positive feedback from our loyalty members. We were thrilled to read you had a comfortable stay and thought our property is a convenient location for your stay in Queenstown. The Mercure Queenstown is one of the only hotels in Queenstown to have complimentary parking. Whilst we do have limited capacity we are lucky to be located on a street that offer further complimentary parking for our guests. We apologize if this second option was not communicated to you upon check in. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Lindy Families - 10/04/2018
« Satisfactory but not great »

The people at the front desk were lovely, the hotel is old and rundown, dingy, with paper thin walls so the sound of people in the hallway and in the room above was ridiculously loud. The breakfast buffet was appalling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lindy, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Whilst we are pleased you found our staff to be lovely and specifically highlighted the front desk team, we apologize you found your room to be noisy and your time at the breakfast restaurant was not enjoyable. Our executive chef is currently working on a new breakfast concept in which we have been rolling out this past week. With a new selection of food, layout, and presentation we believe the new feel will resonate with our guests providing a more comfortable experience. Noise disturbing guests is not a common issue within the hotel and we apologize again that you could hear people in your room. We have several security walks in place to ensure noise complaints do not occur, however we will increase the number of checks to ensure the comfort of our guests. We will also look into further insulation as we are continuously looking to make changes and additions to the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Grahame S. Couples - 10/04/2018
« Noise from other rooms »

We had two nights in room 415 which were very enjoyable and quiet. We then moved into room 219 as we had two separate bookings. This room was very noisey with banging of furniture and children running around and doors being slammed shut. We also had a meal in the Restaurant and had to wait 50 minutes for our entrée which I pointed out to the acting manager the following day that we were not happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grahame, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Positive and constructive feedback allows the hotel to focus on areas we can improve to ensure we create the best possible guest experience. We apologize you were disturbed by children in your second room. We have security walks set in place to ensure we eliminate noise complaints so we apologize this was not picked up by our staff. Rest assured we will increase the number of these walks to ensure the comfort of our guests. Our executive chef has put extensive effort into creating a new dinner menu and restaurant concept. We apologize this experience was let done due to a wait for food. This slip in service should have been proactively rectified by our food and beverage team immediately. We will investigate into why you experienced such a wait on the evening you dined to devise how we can better prepare and ensure proper staffing in the future. It is important for every guest to have an exceptional dining experience and we will continue to strive for this atmosphere and presentation. Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Anonymous Couples - 09/04/2018

We were pleased with the upgrade of our room. We were abit disappointed that when came back 6 hours after leaving the room it had not been cleaned this happened everyday that we were there. Also you may want to check room 307 as it has a smell that left all of outr things smelly and everything including bags needed a wash

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Le Club Silver Member your loyalty and feedback is very important to us. We are thrilled you enjoyed the upgrade to a lake view room, the beautiful sights of Lake Wakatipu and the Remarkable Mountains truly are one of a kind. We apologize your room was not serviced until later in the day. Our housekeeping team works tirelessly to maintain every check out and stay over room and we apologize we fell short of your expectations on this occasion. We will share your feedback with the executive housekeeper in order for our team to go over manning during exceptionally busy periods of the year to ensure rooms are cleaned earlier in the day. We will also investigate into your comments regarding smell and immediately rectify. We thank you for bringing this to our attention as it allows us to address the problem and resolve for future guests. Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Rodney H. Couples - 09/04/2018
« Fern Hill R&R »

Overall, pretty good. A few smallish things let the place down. People, restaurant, bar and room are great however the condition bathroom was not. It is dated, dusty, looks like the plumber left his fingerprints everywhere, especially all over the back of door, the tile grout looks like its had untold repair work, all of which looks like it has not been professionally done, The extractor vent is caked in dust as is the skirting board behind the door, I attempted to dust off the toilet roll holders, the toilet seat doesn't fit the pan and so it goes on. Really need to upgrade the bathroom in room 107 and please fix the groaning lift. The rest of team and stay are great, checkout was an experience to behold, perhaps installing a swipe card facility at the bar and restaurant for Club members would be helpful, saves the staff having to write the numbers down all the time and use calculators to figure out the discounts, the Novatel's have this system which is great. And yes, we will stay with you guys again as the people made the difference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodney, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As an Accor Plus Silver member your loyalty and feedback is extremely important to us. It is always a pleasure to receive positive and constructive feedback. We a truly grateful for your kind words and appreciation towards the staff at the hotel. Our team truly enjoy ensuring every guest feels welcome at the hotel and we are glad our staff were able to make your experience at the hotel. We truly apologize for the issues you experienced in your bathroom and small details you mentioned in your review that can easily be rectified by our team members. We endeavour to ensure every room is presented in its best form and we again apologize we fell short on this occasion, it is unacceptable and essential we look over our supervisory checks to ensure these details are picked up and fixed prior to check in. Rest assured your review will be brought up to management to commence re-training and performance management to the individuals involved. We will also look into your suggestion regarding our Accor discount procedures within the hotel. Thank you again for sharing your experience, and we look forward to serving you better in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
O. K. C. Friends - 08/04/2018
« Magnificent view of the lake. »

Very comfy bed and nice homely atmosphere with great view situated on a hilltop.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As an Accor Plus Silver member your loyalty and feedback is extremely important to us. At the Mercure Queenstown Resort we endeavour to ensure every guest feels welcome during their time at the hotel, therefore it was wonderful to read you had a great stay and found the atmosphere to be very homely. It was truly our pleasure to take care of you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

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