Mercure Queenstown Resort 4 stars

TripAdvisor rating 4.0/5 1,726 reviews
Mercure Queenstown Resort
See on a map
+ 26 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Rooms outlook - either picturesque Lake or relaxing Garden views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Contact email

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :   HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :   HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Our accommodations

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Garden View room with King-size bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 129

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,518 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,726 reviews

Customer review rating 4.3/5

Lee Couples - 11/09/2019 AccorHotels review

Was ok, room was noisy as right by lift. Also got asked to leave balcony area as were eating our own food there, was no-one arond and we asked before we went out there, but clearly it upset someone. There were no signs or anythink we were just trying to enjoy the spring weather. Maybe instead of making people feel stupid put up a sign saying cant eat own food here.

Dear Lee s., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I do apologise for the inconsistencies regarding the communication of eating food on the balcony. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence and thank you for your suggestions regarding the signage. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Front Office Manager

Very welcoming

Customer review rating 4.3/5

Anonymous Solo - 11/09/2019 AccorHotels review

I stayed with you for 9 nights as part of gay ski week. I found all of your staff welcoming, any problems were addressed immediately, and I was impressed with your hotel

Dear Alex R., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Ankush koshal Assistant Manager

Thank you

Customer review rating 4.3/5

Tony H. Families - 11/09/2019 AccorHotels review

Had a fantastic stay

Dear Tony, Thank you again for sharing your experience! It is a pleasure to read that you anjoyed your stay with us. We hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

Good

Customer review rating 4.3/5

Anonymous Solo - 11/09/2019 AccorHotels review

Good

Dear Francesco, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Lovely resort, great customer service

Customer review rating 4.3/5

Cindy P. Families - 10/09/2019 AccorHotels review

Lovely clean rooms No children’s facilities so not overly family friendly Pool was out of action Spa’s were not very hot and had hair and plasters floating in them

Dear Cindy, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helene Joly Assistant Manager

Just ok

Customer review rating 4.3/5

Rochelle R. Couples - 10/09/2019 AccorHotels review

Check in staff were friendly and efficient but the rooms are tired even though an attempt to renovate had been made. The bathrooms are not great. Bed was comfy but the bottom sheet wasn't fitted and kept coming off. Views are stunning however which was why we chose this hotel. Overall just ok

Dear Rochelle, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. The guest experience is of utmost concern to us and it was our pleasure to take care of you during your time in Queenstown. We have several refurbishments and upgrades planned for 20… in which address your areas of concerns, we are positive you will enjoy the additions and changes on your next visit. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Wonderful Stay

Customer review rating 4.3/5

Stephen Families - 10/09/2019 AccorHotels review

The checkin and Checkout process was great. Got an upgrade room as a Platinum member.

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to welcome an Accor member and it has been a pleasure to take care of you. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

I preferred to stay at the hotel bar than go out into the city.

Customer review rating 4.3/5

Lauren Business - 10/09/2019 AccorHotels review

It felt like a home away from home especially being there so long. The staff got to know our names and faces and drink orders!

Dear Lauren, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you for taking the time to note how friendly and professional the staff were during your stay. Kind words like yours help to encourage our team to maintain this high level of service. It was our pleasure to take care of you during your stay and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

it was romantic

Customer review rating 4.3/5

Dr. P. A. R. Couples - 10/09/2019 AccorHotels review

We loved the view and the staff was friendly

Dear Petra, We very much appreciate your kindcomments regarding your stay at the Mercure Queenstown Resort and our staff members. It is always a pleasure to receive positive feedback and I will share your comments with our team as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Home away from home!

Customer review rating 4.3/5

Jay Business - 10/09/2019 AccorHotels review

I stayed here for almost 2 months and I loved every second of it. I was working night shifts and the housekeepers did their absolute best to work around my annoying sleep schedule. The entire staff we so lovely and welcoming and treated me and my work crew so well. I really appreciate it!

Dear Jay, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It has been a pleasure to take care of you during your long stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Comfortable beds great service friendly staff, thankyou

Customer review rating 4.3/5

Dee M. Couples - 10/09/2019 AccorHotels review

Our stay was relaxing and restful the service was great, we look forward to staying in the future, thankyou Dee M.

Dear Dereli, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed your stay with us! You have noted many positive attributes of the hotel and we always appreciate kind words towards our staff and service as we pride ourselves on our customer service. We truly wish all guests to feel welcome at the Mercure Queenstown Resort. It would be our pleasure to welcome you back to the hotel in the near future. Sincerely, Helene Joly Front Office Assistant Manager

Fantastic service. A great improvement on previous stays

Customer review rating 4.3/5

Glenn C. Friends - 10/09/2019 AccorHotels review

I always stay at Mercure when I travel down for Winterpride. The hotel is relaxed and suits all of my needs. There has been a significant improvement in the level of customer service offered by the hotel. Both my travel partner and I have had previously expressed our concerns about the customer service and both of us felt there has been a big improvement. We will both continue to stay at Mercure Queenstown.

Dear Glenn, Thank you for taking the time to write such kind words regarding your experience at the Mercure Queenstown Resort. We are thrilled you enjoyed your stay with us. It was truly our pleasure to take care of you during your stay and we look forward to welcoming you back in the near future. Sincerely, Helene Joly Assistant Manager

I expected better

Customer review rating 4.3/5

Anonymous Business - 10/09/2019 AccorHotels review

Service wasnt so good, breakfast very basic and problems with laundry service, damage jeans and smelling clothes. The view was awesome, but that was all.

Dear Renata, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helene Joly Front Office Assistant Manager

Staff and location.

TripAdvisor rating 4.0/5

Malcolm S Couples - 10/09/2019 TripAdvisor review

Outstanding service from the staff, especially the bar/restaurant crew. Bathroom in our room was little 'old school', but all in all a great hotel. Book a lakeside view room, it's worth paying extra for...

Dear Malcolm S, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort.Thank you for taking the time to note how friendly the staff were during your stay. Kind words like yours help to encourage our team to maintain this high level of service.It was our pleasure to take care of you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Ireland General Manager

Great Value

Customer review rating 4.3/5

Jayden Families - 09/09/2019 AccorHotels review

As an Accor Plus member it was great value for money.

Dear Jayden M., We very much appreciate you taking the time to fill out our guest feedback survey. As a Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gurjant Singh Assistant Manager

My second home!

Customer review rating 4.3/5

M N. Business - 09/09/2019 AccorHotels review

My stay was brilliant at the Mercure. I was lucky enough to be there for a long period of time for work and it became my second home. The staff are amazing. They are so welcoming and friendly. I am very much going to miss my breakfast good mornings & a wine poured without asking!

Dear Mitch, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. Please note that it has been a real pleasure to take care of you during your long stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

Service was excellent, I could not fault this hotel

Customer review rating 4.3/5

Darryl Business - 09/09/2019 AccorHotels review

I stayed here whilst working for 3 months over winter and from the moment I arrived till the time I left the hotel staff were nothing but excellent. From front of house to back of house, bar restaurant reception room service I used them all and I can't fault one of them, if you are looking for an extremely tidy well run well price hotel in Queenstown then the Mercure is the one for you.

Dear Darryl, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It was an absolute joy to read your kinds words towards the staff and facilities at the hotel. Our team is truly passionate about the guest experience and it was our pleasure to take care of you during your stay. We are glad you found our hotel good value for money and you had a memorable experience in Queenstown. It is our hopes you allow us to renew this service to you in the near future. Sincerely, Helene Joly Assistant Manager

Beautiful views and friendly staff

Customer review rating 4.3/5

Juanita Families - 09/09/2019 AccorHotels review

Everyone was extremely accommodating, from front desk to breakfast restaurant!!!! Such a peaceful hotel with a lovely pool area. Our room was cleaned every day, always plenty of towels and everything topped up. Great breakfast options with helpful and friendly staff.

Dear Juanita, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. You have noted many positive attributes of the hotel and we always appreciate kind words towards our staff and service as we pride ourselves on our customer service. We truly wish all guests to feel welcome at the Mercure Queenstown Resort. It would be our pleasure to welcome you back to the hotel in the near future. Sincerely, Helene Joly Front Office Assistant Manager

Fantastic location, wonderful staff.

Customer review rating 4.3/5

Malc Couples - 09/09/2019 AccorHotels review

A warm welcome from the staff. Restaurant and bar staff were especially helpful. Great views from the room.

Dear Malcolm S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gurjant Singh Assistant Manager

Gorgeous views

Customer review rating 4.3/5

Karen Couples - 09/09/2019 AccorHotels review

We stayed in the Superior Lake View Room. It had an outstanding view of Lake Wakatipu and the Remarkable Mountains both in the evening and on sunrise in the morning. Our service was very good, we got two complimentary drinks vouchers and some chocolate upon arrival. Staff were friendly and helpful.

Dear Karen, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views from your spacious lake view room. You have noted many positive attributes of the hotel and we always appreciate kind words towards our staff and service as we pride ourselves on our customer service. We truly wish all guests to feel welcome at the Mercure Queenstown Resort. It would be our pleasure to welcome you back to the hotel in the near future. Sincerely, Helene Joly Assistant Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in queenstown