Hotel - Mercure Queenstown Resort
Mercure Hotel Mercure Hotel

Mercure Queenstown Resort

4.0/5 1,650 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Parasailing (Nearby)
    • Rafting (Nearby)
  • Skiing
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Our rooms

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

  • 148 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • WIFI in your room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 5,726 reviews

Our guest reviews for Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,650 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Colin Couples - 14/02/2019 AccorHotels certified review
« Secluded but no shuttle »

Secluded out of town location with good amenities and friendly staff. The walk to town is ok but steep on the return. Surprised a shuttle is not available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas such as shuttle service we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

Meg &. P. Couples - 13/02/2019 AccorHotels certified review
« Good on the whole »

Just a rude waitress in the restaurant spoiled our stay slightly. Everything else was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meg R., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Whilst we are pleased you found our front desk team helpful, we were disappointed to read our food and beverage team felt short in ensuring you had a positive memorable stay. The team is known for being extremely customer orientated and hardworking and are often highlighted in guest reviews for their service. We have followed up with the restaurant and bar manager with your feedback so he can commence re-training and performance management with the staff on during your stay. It is important we rectify the issue and maintain quality to ensure every guest is taken care of during their stay. We thank you for providing this feedback as it allows us to address the issue and improve for the future. It is our hope you give us the opportunity to serve you better in the near future. Sincerely, Arush Kapoor Assistant Manager

Don Couples - 13/02/2019 AccorHotels certified review
« Beautiful view from the room to match the experience »

Only a short stay but well worth every minute.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Don A., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Assistant Manager

Henry F. Couples - 13/02/2019 AccorHotels certified review
« Value for money »

1. Bath room quality should be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry F., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arush kapoor Assistant Manager

T. Couples - 13/02/2019 AccorHotels certified review
« Brian T. »

Very good. Staff excellent. Very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Assistant Manager

Robert F. W. Couples - 12/02/2019 AccorHotels certified review
« Very nice very courteous. »

Very nice thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert W., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Akhilesh M. Couples - 11/02/2019 AccorHotels certified review
« Could be better »

The stay in terms of the room, location and amenities were excellent. I was however disappointed with the service levels at Mercure. I mostly stay ar Accor hotel properties like novotel and sofitel and have never had a reason to complain of the service quality. Duting my stay in Queenstown my wife and I had gone for breakfast and my wife was unwell woth a cold and sore throat. She needed a bit of lime and hot water. While we sourced hot water ourself from the buffet, the staff was unavailable to get lime for us. I was curtly told that there was no lemon/lime on the buffet inspite of conveying that my wife needed it as she was unwell. I am sorry but lime is available in the kitchen or the bar. Quite frankly the staff service levels and behaviour were bordeline indifferent. Another incident when we requested for something as simple as salted butter during breakfast. We had gotten it the previous day but the next day i was told it was not unavailable. Again, the staff seemed to be least bothered about the guests requirements. These small things matter and make the biggest difference and unfortunately Mercure Queenstown scored quite poorly in this regard. My parents are about to travel to NZ and Queenstown. They had planned to stay at Mercure but I have advised them to shift their stay to Novotel instead. I should hope such incidents are not repeated with other guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Akhilesh M., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Whilst we are pleased you found our front desk team helpful, we were disappointed to read our food and beverage team felt short in ensuring you had a positive memorable stay. The team is known for being extremely customer orientated and hardworking and are often highlighted in guest reviews for their service. We have followed up with the restaurant and bar manager with your feedback so he can commence re-training and performance management with the staff on during your stay. It is important we rectify the issue and maintain quality to ensure every guest is taken care of during their stay. We thank you for providing this feedback as it allows us to address the issue and improve for the future. It is our hope you give us the opportunity to serve you better in the near future. Sincerely, Arush kapoor Assistant Manager

Susan S. Couples - 11/02/2019 AccorHotels certified review
« Delighted with our accommodations, magnificent views of the lake, and breakfast of the Mercure Queenstowne Resort »

We loved your hotel and felt welcome as soon as we checked in. Your staff at the front desk was so helpful with accommodating us with information about Queenstowne and in making dinner reservations for us. We also got very good service from your staff at the bar and restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

B Couples - 09/02/2019 AccorHotels certified review

The room was large. Great view. Old style property. Needs a heated pool. Staff were great. Need proper showers, a shower over bath is dangerous and cheap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. I am pleased to hear that you found the room to be large and were able to enjoy the amazing view. Thank you for your comments regarding improvements you wish to see at hotel. We have several upgrades and refurbishments planned for 2019 which address your areas of concern. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Tegan Martin Front Office Manager

Rachel N. Families - 08/02/2019 AccorHotels certified review
« Very friendly helpful staff, clean hotel »

A nice weekend, beautiful views, good food served by helpful friendly staff. Our children enjoyed using the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

Chris .. Couples - 08/02/2019 AccorHotels certified review
« Good place to stay ...great position »

All good ...reception ,bar staff all very helpful and friendly .The assistant manager (from Delhi)was particularly welcoming and helpful .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

Susie Couples - 08/02/2019 AccorHotels certified review
« Awesome »

Awesome view......great location, friendly staff very reasonable restaurant prices

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susie, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

Reid Families - 08/02/2019 AccorHotels certified review
« Easy, comfortable, staff very helpful »

Good service overall. Fantastic room with view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reid, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

Angela W. Couples - 07/02/2019 AccorHotels certified review
« Only stayed for 2 nights but found staff very friendly and helpful. »

The room was a good size , bathroom and shower good . Supplied hairdryer, iron and ironing board, coffee making facilities and free safe and Internet. Lovely swimming pool with towels supplied but water was very cold . We didn't eat at hotel so can't review food. The hotel was up a steep hill but we took the car down to the esplanade and then walked into the town centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

Mychi Families - 07/02/2019 AccorHotels certified review

very happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mychi, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

Melissa Couples - 07/02/2019 AccorHotels certified review
« Stunning spot for a hotel location »

Relaxing stay, amazing view from bar/restaurant. Refreshing swim in lovely pool area. Comfy bed and cooling aircon in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

Harry M. Couples - 07/02/2019 AccorHotels certified review
« Amazing view; excellent service »

Great restaurant, pool and hot tubs were perfect; even the guest laundry was clean and functional. And the view....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harry, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

Manuela Friends - 06/02/2019 AccorHotels certified review
« Beautiful view! »

It was great staying at this hotel. We booked a seaview room and did not regret it! The view was amazing! Breakfast was good, but not outstanding though. Parking is free, which is good, since it is not in queenstown itself. Would definitely book this hotel again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuela, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

Anonymous Friends - 06/02/2019 AccorHotels certified review
« Terrific view »

All our rooms had views of the lake. It’s a bit far to walk from the CBD . Rooms were comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

Power M. Couples - 05/02/2019 AccorHotels certified review

Great spot; Loyalty Members looked after extra we’ll and made to feel special

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

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