Mercure Queenstown Resort 4 stars

TripAdvisor rating 4.0/5 1,736 reviews
Mercure Queenstown Resort
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+ 26 Services
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Hotel extras

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Rooms outlook - either picturesque Lake or relaxing Garden views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Contact email

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :   HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :   HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Our accommodations

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Garden View room with King-size bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 129

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,654 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,736 reviews

Customer review rating 4.3/5

Philip W. Families - 09/10/2019 AccorHotels review

Effortless and seamless customer services, highly recommended and will definitely stay again, excellent breakfast.

Not thrilled with stay

Customer review rating 4.3/5

Tanya Couples - 09/10/2019 AccorHotels review

Staff at the bar and front desk weren’t overly friendly like most hotels. Didn’t make us feel warm and fuzzy or very welcome. The hotel is very outdated and the only benefit is the wonderful views from the hotel.

Perfect family holiday destination

Customer review rating 4.3/5

Melissa Families - 08/10/2019 AccorHotels review

Friendly staff. Nicely presented, clean room. Great facilities - loved the spa! Highly recommend the breakfast. Awesome selection of food

Dear Melissa C., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Clean and tidy premises that is run by friendly and welcoming staff.

Customer review rating 4.3/5

Mary D. Business - 08/10/2019 AccorHotels review

Very impressed with the overall experience. Clean and tidy rooms, fantastic friendly and welcoming staff as well as incredible views

Lakeside Stay

Customer review rating 4.3/5

Hoha Families - 08/10/2019 AccorHotels review

Nice lobby area Provided good options , well accommodating for last minute booking. Nice lake view room Nice pool and spa area Quick room service, very efficient and helpful staff Nice gym Outdated rooms Pool not heated Best to eat out, can be pricey (dinner options aren't too bad, can take a doggy bag for leftovers) Rooms are tight for space (twin double bedroom) No balcony Bad tv reception only a few channels available and the ones that were available were statically. Have to pay for internet unless you sign up as a member Toilet doesn't have the best flush Far from shops but you have the option of catching the bus or uber

Dear keri H., Thank you for taking the time to fill out our guest feedback survey. As an Accor Plus/Le Club loyalty member your feedback is extremely important to us. Thank you for highlighting the areas you wish to see improvement from the hotel. The hotel does currently have plans in place for refurbishments and upgrades. We are excited for the direction and believe you will be happy with the changes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Stunning views

Customer review rating 4.3/5

Herman P. Families - 08/10/2019 AccorHotels review

Our stay at Mercure Queenstown Resort was fantastic. The staff is friendly and the service was excellent. Probably one of the best views I have seen over the lake with the snow capped mountains in the back ground. Good value for money.

Dear Herman P., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Assistant Manager

Nice hotel for family

Customer review rating 4.3/5

Ling Families - 07/10/2019 AccorHotels review

Great location for family traveler

Dear Qiling L., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager
Customer review rating 4.3/5

Jessica Families - 07/10/2019 AccorHotels review

It was pleasant, the staff were friendly. I found it to be expensive compared to other hotels. The facilities were a little run down. We enjoyed the breakfast each morning. I found the hotel to be very accommodating to our young family.

Dear Jessica S., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. The guest experience is of utmost concern to us and it was our pleasure to take care of you during your time in Queenstown. We have several refurbishments and upgrades planned for 2019 in which address your areas of concerns, we are positive you will enjoy the additions and changes on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Super helpful staff

Customer review rating 4.3/5

Laura Business - 07/10/2019 AccorHotels review

The rooms were clean and suitable, just as described, and the view was fantastic! I arrived late to check-in and Ajay was incredibly helpful, helping me to park my car and escorting me back inside, showing me to my room and even taking my room service order. Incredibly helpful and exceeded my expectations. 5 star service :)

Dear Laura B., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Only there for one night.

Customer review rating 4.3/5

Anonymous Families - 07/10/2019 AccorHotels review

It had everything we needed

Dear Paul Y., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Everything went very well

Customer review rating 4.3/5

Jenny Families - 07/10/2019 AccorHotels review

Room great view and size,clean. Parking great. Had a dinner and breakfast which where good,love the view from the dining room.

Dear Jeanette T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

I was well looked after at the Mercure and the stunning lake views out of my room window made the trip even more worthwhile!

Customer review rating 4.3/5

Kathleen L. Families - 07/10/2019 AccorHotels review

Well-maintained and clean rooms with beautiful views overlooking the lake- Absolute value for money! The staff were friendly and helpful; they regularly ordered taxis for us and answered any questions we had. It was nice to not have our requests undermined or ignored. The only suggestion I would give is that we would have liked some basic cutlery, plates and toaster in our room. We couldn't afford to have breakfast or order hotel food every day, so it made it difficult to eat the food we had bought in our room. We didn't enquire to see if the hotel would have provided us with these but it would be better to have them already in the rooms.

Dear Kathleen Erica L., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will put you suggestion through and you could give us a call from the room and we can deliver the items to the rooms as well . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Good

Customer review rating 4.3/5

Emma Couples - 07/10/2019 AccorHotels review

Clean and comfortable. Good happy hour prices and friendly staff. Pain it’s up such a steep hill, would be great if the hotel had a shuttle bus of its own. Food was amazing.

Dear Emma Claire D., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will pass your suggestions and comments to our team . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Pleasant and smooth.

Customer review rating 4.3/5

Abdul Couples - 06/10/2019 AccorHotels review

We had pleasant stay and room has a really nice mountain view. We were welcomed with a really nice pastries as it was our honeymoon trip. However the lighting in the room was a bit off as the use white light by the window which brought the ambiance and feel in the room felt a bit dull which we eventually switched off and had to depend on the desk lamp and back light from the TV. Parking is easily accessible.

Dear Abdul Muiz H., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and your suggestions , and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Satisfactory

Customer review rating 4.3/5

Al Families - 06/10/2019 AccorHotels review

We enjoyed the views in our lake view room, the beds were comfortable and free parking was great. There were a few things that could have made our stay better but overall it was satisfactory. Our room was not made up two days in a row, reception said it was very busy, which I’m sure it was but we ended up running out of towels and had to ask for new ones. The tv channels are very limited. Need a channel for younger children. Please pre slice your artisan bread at breakfast. I found it disgusting that numerous people would hold the bread with their bare hands to slice the bread even though a cloth was provided. The coffee at breakfast is terrible. The people in the next room were being quite noisy late one night, and i did not like the sliding door to the bathroom

Dear Annie S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently working with our chef and food and beverage team to animate and upgrade the breakfast experience. We thank you for providing constructive feedback as it allows us to focus on improvements in line with the expectations and requirements of our guests. The hotel is also excited with further refurbishments and upgrades planned for 2018. Rest assured these refurbishments address the concerns in your review and we encourage you to give us the opportunity to serve you better as we are positive you will enjoy the new features. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arush kapoor Assistant Manager

Great mini break

TripAdvisor rating 4.0/5

jeanettet325 Family - 06/10/2019 TripAdvisor review

Excellent staff in all departments of hotel. Room was good size a cold day and heater was on which was nice. Great views from room and dining room of lake. Had dinner and breakfast both very good. Good parking

Dear jeanettet325 Thank you for your review. It was a pleasure to have you stay with us and I am thrilled to hear that you had a great mini break away. Thank you for highlighting the excellent staff at the hotel. I am pleased that you enjoyed the dining outlets, I will pass on your feedback to out Food and Beverage Manager and Executive Chef. We look forward to your next visit to Queenstown Kind Regards Lisa Ireland General Manager

Great thank-you!

Customer review rating 4.3/5

Tamara P. Solo - 05/10/2019 AccorHotels review

Lovely comfortable room, friendly helpful staff and food was nice.

Dear Tamara P., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Great location, easy access to the city, ammenities were all good.

Customer review rating 4.3/5

Kelvin Families - 05/10/2019 AccorHotels review

Hotel was centrally located, and overlooking the lake, beautiful. Restaurant had good food and atmosphere.

Dear Kelvin B., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Superb location and view and excellent service

Customer review rating 4.3/5

Natalie Couples - 04/10/2019 AccorHotels review

We were delighted to get a room upgrade on accorplus and had a fantastic stay. Loved the spa pool and complimentary parking. The meals were big and really good value. Would stay here again.

Dear Natalie S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Mrs.

Customer review rating 4.3/5

Nora S. Couples - 04/10/2019 AccorHotels review

Very clean and bed comfortable.

Dear Nora S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager
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