Mercure Queenstown Resort 4 stars

TripAdvisor rating 4.0/5 1,751 reviews
Mercure Queenstown Resort
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+ 26 Services
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Hotel extras

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Rooms outlook - either picturesque Lake or relaxing Garden views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Contact email

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :   HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :   HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Our accommodations

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Garden View room with King-size bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Garden View Room with King-size bed - Newly Refurbished

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Bathroom products
  • Direct dial telephone
  • Bathrobe

Deluxe Lake View Room with King-size bed - Newly Refurbished

  • Max. number of persons: 2
  • Area: From 28

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 129

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,785 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,751 reviews

Pleasent

Customer review rating 4.3/5

Warren Business - 08/11/2019 Confirmed reviews AccorHotels

Only stayed the one night .. All staff very friendly and accommodating with a couple of requests I had.

Dear Warren G., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Assistant Manager

Very welcoming staff, great views, very comfortable bed and good location

Customer review rating 4.3/5

Graham Couples - 08/11/2019 Confirmed reviews AccorHotels

The staff were very friendly and helpful. Our room was very comfortable as was the bed. The views were very good and the location was very handy to town. We used the spa but were a little disappointed the swimming pool was not heated.

Dear Graham T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are really sorry to hear about the disappointment and i will pass your Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Lovely room and great staff

Customer review rating 4.3/5

Iain M. Business - 08/11/2019 Confirmed reviews AccorHotels

Friendly and welcoming

Dear Iain M., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Another great visit

Customer review rating 4.3/5

Heather B. Families - 08/11/2019 Confirmed reviews AccorHotels

The reason was to celebrate a birthday, as well as to catch up with honorary family - and was, once again, a fun, relaxing, comfortable break.

Dear Heather B., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Fantastic view of the lake

Customer review rating 4.3/5

Graham M. Couples - 07/11/2019 Confirmed reviews AccorHotels

Overall we really enjoyed our stay. The room was fantastic, with a stunning view of the lake. A lake view room is a must at this hotel. We were lucky with parking, being able to park in the relatively small car park (for the size of the hotel) every time. The hotel is a bit out of town and it takes about 25 / 30 minutes to walk to the centre. Very steep hill coming back, so you need to be relatively fit to walk, although the public bus (no 1) runs every 15 minutes right near the hotel. The hotel restaurant wasn’t over priced either.

Dear Graham M., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Good Short Stay !!!

Customer review rating 4.3/5

Mani K. V. Friends - 07/11/2019 Confirmed reviews AccorHotels

Overall a good stay at Mercure Queenstown Resort with rooms fairly large and decent Lake view to feast the eyes.

Dear Mani Krishnan V., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager
Customer review rating 4.3/5

Khoa T. Families - 07/11/2019 Confirmed reviews AccorHotels

The view was spectacular. The service was good. The safe in our room wasn't working. It was locked with someone else's pin, and we couldn't close it. Someone should have checked that. We ended up using the safe in our parents' room next door. It wasn't a big deal, but it could be done better.

Dear Khoa T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

A very pleasant stay.

Customer review rating 4.3/5

Peter E. Couples - 07/11/2019 Confirmed reviews AccorHotels

We debated whether we would stay here as we normally frequent the Sofitel brand. We chose the Mecure because of the wonderful views and we are glad we did. Not only were the views great but the very friendly and helpful staff made our stay even more enjoyable. It is not a luxury hotel and is dated in many ways but that was minor in our eyes. Special mention to Arush who organised our many day trips and also Hayley, Maddison, Danesh, Bessie and Fou - all were outstanding.

Amazing

Customer review rating 4.3/5

Rae T. Friends - 07/11/2019 Confirmed reviews AccorHotels

My friend and I stayed for 2 nights we would like to say that Danny in the Restaurant was absolutely superb!!he was attentive , thoughtful and an asset to your hotel.. we will be back because of him. !!

Dear Raeleen T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Satisfied but

Customer review rating 4.3/5

Roy B. Couples - 07/11/2019 Confirmed reviews AccorHotels

Lovely room and great view. Disappointed with restaurant, . Breakfast bacon and fried eggs very over cooked, more or less uneatable. Dinner waited over an hour for food to arrive at table. It was cold when it arrived and had obviously been sat waiting for server to deliver. Being an Accor member we have dined at numerous hotel restaurants and this is the most disappointing one to date.

Dear Roy B., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Whilst we are pleased you found our front desk team helpful, we were disappointed to read our food and beverage team felt short in ensuring you had a positive memorable stay. The team is known for being extremely customer orientated and hardworking and are often highlighted in guest reviews for their service. We have followed up with the restaurant and bar manager with your feedback so he can commence re-training and performance management with the staff on during your stay. It is important we rectify the issue and maintain quality to ensure every guest is taken care of during their stay. We thank you for providing this feedback as it allows us to address the issue and improve for the future. It is our hope you give us the opportunity to serve you better in the near future. Sincerely, Arush Kapoor Assistant Manager

Professional and Caring

Customer review rating 4.3/5

Leah Solo - 06/11/2019 Confirmed reviews AccorHotels

Staff paid attention to details.

Dear Leah G., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Not very impressed with the hotel. Quite dated. The views were stunningly

Customer review rating 4.3/5

C M. Couples - 05/11/2019 Confirmed reviews AccorHotels

It was okay.

Dear Caroline M., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arush Kapoor Assistant Manager

Fabulous views from the hotel

Customer review rating 4.3/5

Elaine F. Couples - 05/11/2019 Confirmed reviews AccorHotels

Good service, good meals, very clean. Staff very good. Great bedrooms and fabulous views from the hotel . The hotel has the best views in Queens Town.

Dear Elaine F., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Good not great

Customer review rating 4.3/5

Di Couples - 05/11/2019 Confirmed reviews AccorHotels

Pleasant welcome. Welcome note, water and chocolate nice to get. A room with a lake view was looking between trees with a very limited view, tress grow will soon be a garden view. We were on floor zero. Not very inviting being told that. If we were 1 floor up would have had a better view. Curtains were frayed with a big tear. Room only had one chair, there were two of us. Was just a room.

Dear Diane B., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. The guest experience is of utmost concern to us and it was our pleasure to take care of you during your time in Queenstown. We have several refurbishments and upgrades planned for 2019 in which address your areas of concerns, we are positive you will enjoy the additions and changes on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Good but can still improve.

Customer review rating 4.3/5

Rica Families - 04/11/2019 Confirmed reviews AccorHotels

Overall our stay is relaxing and had efficient booking transaction. The room is clean and complete but are old. The staff personnels are kind but not that welcoming.

Dear Rica Maria A., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Stunning views, room clean, bed very comfortable.

Customer review rating 4.3/5

Anonymous Business - 04/11/2019 Confirmed reviews AccorHotels

Very pleasant stay, room had a stunning view and was cleaned to a good standard. The staff were friendly and helpful. the hotel overall is tidy but an older style and could do with a more modern upgrade in appearance.

Dear Peter C S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Very clean and comfortable room and quite

Customer review rating 4.3/5

Chris Couples - 04/11/2019 Confirmed reviews AccorHotels

Staff were very friendly and helpful. We enjoyed our stay.

Dear Christopher & Janice T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

It was comfortable and easy

Customer review rating 4.3/5

Ss Solo - 03/11/2019 Confirmed reviews AccorHotels

The overall experience was really good. Nice helpful staff, good food, etc. I was a tad bit disappointed that my room didn’t have a bath but that’s about it.

Dear Sneha S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are really sorry that we couldn't meet the requirements this time and would try to make you future stay a better one . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Comfort with a great view!

Customer review rating 4.3/5

Annette Couples - 03/11/2019 Confirmed reviews AccorHotels

Room was comfortable and clean and staff were very helpful. We particularly liked eating in the restaurant where a lovely young waitress, Maddison, was very kind, polite and helpful. She made us feel very welcome.

Dear Annette W., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Comfortable, efficient stay with everything we needed

TripAdvisor rating 4.0/5

samanthaelston Couples - 02/11/2019 TripAdvisor review

Mecure provided a comfortable place to stay that provided all the services we needed to never really leave. The views from the rooms and restaurant were fantastic and on a rainy day we lingered in the resort and we had access to food, coffee, bar as well as gym, pool and laundry without having to leave

Dear samathelston, thank you so much for your great review score and positive feedback. We do hope you return to us soon! Warm regards, Lisa Ireland, General Manager, Mercure Queenstown
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