Mercure Queenstown Resort 4 stars

TripAdvisor rating 4.0/5 1,714 reviews
Mercure Queenstown Resort
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+ 26 Services
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Hotel extras

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Rooms outlook - either picturesque Lake or relaxing Garden views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Contact email

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :   HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :   HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Our accommodations

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Garden View room with King-size bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 129

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,361 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,714 reviews

Business

TripAdvisor rating 4.0/5

bhaskars121 Business - 10/08/2019 TripAdvisor review

Great location, friendly staff, excellent views of the lake mountains and surronding residential areas - All round good, however as a business traveler no table and chair in room - disappointing - when asked staff said thats how it is Nothing on the Accor website about this also

Okay

Customer review rating 4.3/5

Teisha Couples - 09/08/2019 AccorHotels review

Room was fine, was served raw chicken for dinner so that was a bit of a sad point. Also no microwave to use

Dear Teisha I., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is important we rectify the issue and maintain quality to ensure every guest is taken care of during their stay. We thank you for providing this feedback as it allows us to address the issue and improve for the future. It is our hope you give us the opportunity to serve you better in the near future. Sincerely, Arush kapoor Assistant Manager

Wasn't up to normal expectation

Customer review rating 4.3/5

Anonymous Business - 09/08/2019 AccorHotels review

Normally while staying at the Mercure I am treated as a VIP, considering I stay quite a bit for work. However on this occasion I wasn't.

Dear Rochelle Ms C., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and we will try to make our best in your future visit. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ankush koshal Assistant Manager

A short but comfortable stay.

Customer review rating 4.3/5

Alec M. Families - 07/08/2019 AccorHotels review

We were travelling back to Christchurch from a work related time in Dunedin, we decided to detour for one night only to spend a day in the snow in Queenstown. Our welcome from the management team was warm and competent. The reception staff went the extra mile to change our reserved room to accommodate our son who had decided to travel with us at the last minute. The food was excellent, our room was comfortable, and the general warmth of the hotel in mid-winter was appreciated.

Dear Alec, We very much appreciate your lovely comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Great staff and facilities!

Customer review rating 4.3/5

Craig C. Business - 07/08/2019 AccorHotels review

From check in to check out, the staff at Mercure were attentive and friendly. Fantastic views from our room too.

Dear Craig , We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort and our staff members. It is always a pleasure to receive positive feedback. We thank you for noting the unique location of the hotel. Being a few minutes outside the CBD up Fernhill allows us to maintain our tranquil atmosphere while offering our guests the most stunning views of Lake Wakatipu and The Remarkable Mountains. We hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Happy staying at Mercure Queenstown Resort

Customer review rating 4.3/5

Jaqueline H. Couples - 06/08/2019 AccorHotels review

The Hotel is well located, Hotel staffs were very kind, nice breakfast and a wonderful view! The only thing that would like to say as constructive criticism ... I think the room could have a renovation. In my opinion, the bathroom and the room was a little bit old and they could have a fresh and modern renovation.

Dear Jaqueline H., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team.Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gurjant Singh Assistant Front Office Manager

Stayover

Customer review rating 4.3/5

Floorsnake Families - 06/08/2019 AccorHotels review

Good service especially with my son Room & Breakfast were fine Happy overall each time I've stayed Very frustrating stay not credited to my account however, emailed hotel twice no response

Dear Simon M., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. Thank you for your kind words. However I am sorry to hear about the difficulty you encountered. At Mercure, we strive to provide a superior service experience for every customer. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helene Joly Front Office Assistant Manager

Great resort on the heights

Customer review rating 4.3/5

Iain G. Solo - 06/08/2019 AccorHotels review

Friendly reception and large room with expansive views of Lake Wakatipu

Dear Iain G., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback, thank you for your kind words and for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Front Office Manager

Poor location and lack of assistance with transport

Customer review rating 4.3/5

Kirsty Couples - 06/08/2019 AccorHotels review

The stay itself and the room was comfortable however the fact that the hotel is out of town and the only public transport available is the bus - the hotel being in a poor location from bus stops, would expect the hotel to offer some sort of town transfers etc given the cost of accommodation!

Dear Kirsten , Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations. Kindly note that Mercure Queenstown Resort is one of the only Hotels in Queenstown to offer parking and tho do so free of cost. However I would like to apologize for the lack of assistance that you are mentioning. At Mercure, we strive to provide a superior service experience for every customer and we are always happy to try to go the extra mile and try to find solutions adapted to each of our Guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helene Joly Front Office Assistant Manager

Very similar to last year stay

Customer review rating 4.3/5

Orenski Families - 06/08/2019 AccorHotels review

I stayed with this hotel last year for the same duration at the same time of year. The experience was very similar. The hotel is comfortable, the staff is nice, rooms are clean. Similar to last year areas that could improve: 1. Breakfasts (variety and quality) 2. Spa Area (maybe an area that is under cover near the spa to place your belongings and towels when its raining). spas were filthy couple of the days with hair and bits floating on the surface 3. Gym needs more treadmills. Often guests are disappointed with queue to use the single treadmill (especially as it is the most popular machine and it was raining outside)

Dear Oren U., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback.Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake including pool area. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gurjant Singh Assistant Front Office Manager

Enjoyable stay with quality services and cheerful staff

Customer review rating 4.3/5

Ka Couples - 05/08/2019 AccorHotels review

The environment of the hotel is quiet and nice. The reception staff are always with smile and delightful. We booked a lake view room and the view is second to none. It is definitely the highlight of our stay. All staff in the hotel were so cheerful and polite. We met a male staff doing the room service. His attention to details and respect to privacy showed the high standard of the services. One downside was the restaurants as the choices were not that much compared to those in the city.

Dear Ka Kit C., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Front Office Manager

We had a fantastic stay.

Customer review rating 4.3/5

Richard Business - 05/08/2019 AccorHotels review

From our arrival through to our departure we received exceptional service. Also the added touches which included a designated car park for the duration of our stay, chocolates and cheese platter to enjoy on arrival and all beverages at happy hour prices was above and beyond our expectation. The room was spacious with the most amazing views. We dined in for dinner each night and both the bar and wait staff were friendly and helpful. The food quality was good with only a small gripe they forgot to add the bacon bits to my carbonara but it was still a nice dish and the staff quickly offered a free dessert which was nice. Overall

Dear Richard Clint K., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Front Office Manager

Great staff

Customer review rating 4.3/5

Anonymous Business - 04/08/2019 AccorHotels review

Food orders take way too long in the restaurant

Dear Michael L., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Accept my apologies for the delayed service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Front Office Assistant Manager

Very enjoyable

Customer review rating 4.3/5

Judy W. Couples - 04/08/2019 AccorHotels review

Room, restaurant, service all very good

Dear Judy W., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Assistant Manager
Customer review rating 4.3/5

Irene L. Couples - 04/08/2019 AccorHotels review

Just felt the standards had slipped a bit overall since our last visit. I know it is winter but the gardens outside our room could have fone with a tidy up. Everything was fine .

Dear Irene L., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ankush koshal Front Office Assistant Manager

Lovely hotel

Customer review rating 4.3/5

Paula A. Families - 03/08/2019 AccorHotels review

Great room. Unbelievable views. Staff were friendly and helpful.

Dear Paula A., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Assistant Manager
Customer review rating 4.3/5

Anonymous Couples - 02/08/2019 AccorHotels review

It was okay would have liked a spoon to make coffee with and a fan in the bathroom

Dear Andrea, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Thank you for your feedback concerning the bathroom area. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helene Joly Front Office Assistant Manager
Customer review rating 4.3/5

Sue M. Couples - 02/08/2019 AccorHotels review

Everything was great except there was no parking.

Dear Suzanne M., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback. The Mercure Queenstown Resort is one of the only hotels offering complimentary parking. Guests are also able to park complimentary on the street outside our hotel. We are currently investigating with the Queenstown District council to see if we can extend our guest car park. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager
Customer review rating 4.3/5

Xxx Business - 01/08/2019 AccorHotels review

Dirty

Dear William Y., Thank you for taking the time to Answer the survey. I am sorry that your experience did not meet your expectations; I would like to sincerely apologies as the score you gave us seems to translate quite a bad experience. We would have loved hearing about your concerns as we strive to provide a superior service experience for every customer. Guests feedback allows us to identify the areas of concern and to take the appropriate measures to address the problem. Kindly note it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helene Joly Front Office Assistant Manager

It was quite confortable

Customer review rating 4.3/5

Sheila B. Families - 01/08/2019 AccorHotels review

The room was confortable, but I was expecting more from the views as saw in the booking option that I did, but instead it was in lower floor so the window was higher. Besides that, there was some leak at bathroom floor beteewn shower and toilet . The Gym was a nice surprise, the staff services were great, especilially at the dinner in restaurant ( very Kind). The breakfast seemed quite expensive comparing to options on the city at same level of quality.

Dear sheila B., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager
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