Mercure Queenstown Resort 4 stars

TripAdvisor rating 4.0/5 1,751 reviews
Mercure Queenstown Resort
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+ 26 Services
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Room 1

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Hotel extras

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Rooms outlook - either picturesque Lake or relaxing Garden views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Contact email

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :   HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :   HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Our accommodations

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 24
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Garden View room with King-size bed

  • Max. number of persons: 3
  • Area: From 24
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Views: Lake side, Bay view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Garden View Room with King-size bed - Newly Refurbished

  • Max. number of persons: 2
  • Area: From 24
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathroom products
  • Direct dial telephone
  • Bathrobe

Deluxe Lake View Room with King-size bed - Newly Refurbished

  • Max. number of persons: 2
  • Area: From 28

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 129

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,785 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,751 reviews

Customer review rating 4.3/5

Khoa T. Families - 07/11/2019 Confirmed reviews AccorHotels

The view was spectacular. The service was good. The safe in our room wasn't working. It was locked with someone else's pin, and we couldn't close it. Someone should have checked that. We ended up using the safe in our parents' room next door. It wasn't a big deal, but it could be done better.

Amazing

Customer review rating 4.3/5

Rae T. Friends - 07/11/2019 Confirmed reviews AccorHotels

My friend and I stayed for 2 nights we would like to say that Danny in the Restaurant was absolutely superb!!he was attentive , thoughtful and an asset to your hotel.. we will be back because of him. !!

Dear Raeleen T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Professional and Caring

Customer review rating 4.3/5

Leah Solo - 06/11/2019 Confirmed reviews AccorHotels

Staff paid attention to details.

Dear Leah G., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Not very impressed with the hotel. Quite dated. The views were stunningly

Customer review rating 4.3/5

C M. Couples - 05/11/2019 Confirmed reviews AccorHotels

It was okay.

Fabulous views from the hotel

Customer review rating 4.3/5

Elaine F. Couples - 05/11/2019 Confirmed reviews AccorHotels

Good service, good meals, very clean. Staff very good. Great bedrooms and fabulous views from the hotel . The hotel has the best views in Queens Town.

Dear Elaine F., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Good not great

Customer review rating 4.3/5

Di Couples - 05/11/2019 Confirmed reviews AccorHotels

Pleasant welcome. Welcome note, water and chocolate nice to get. A room with a lake view was looking between trees with a very limited view, tress grow will soon be a garden view. We were on floor zero. Not very inviting being told that. If we were 1 floor up would have had a better view. Curtains were frayed with a big tear. Room only had one chair, there were two of us. Was just a room.

Good but can still improve.

Customer review rating 4.3/5

Rica Families - 04/11/2019 Confirmed reviews AccorHotels

Overall our stay is relaxing and had efficient booking transaction. The room is clean and complete but are old. The staff personnels are kind but not that welcoming.

Dear Rica Maria A., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Stunning views, room clean, bed very comfortable.

Customer review rating 4.3/5

Anonymous Business - 04/11/2019 Confirmed reviews AccorHotels

Very pleasant stay, room had a stunning view and was cleaned to a good standard. The staff were friendly and helpful. the hotel overall is tidy but an older style and could do with a more modern upgrade in appearance.

Dear Peter C S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Very clean and comfortable room and quite

Customer review rating 4.3/5

Chris Couples - 04/11/2019 Confirmed reviews AccorHotels

Staff were very friendly and helpful. We enjoyed our stay.

Dear Christopher & Janice T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

It was comfortable and easy

Customer review rating 4.3/5

Ss Solo - 03/11/2019 Confirmed reviews AccorHotels

The overall experience was really good. Nice helpful staff, good food, etc. I was a tad bit disappointed that my room didn’t have a bath but that’s about it.

Comfort with a great view!

Customer review rating 4.3/5

Annette Couples - 03/11/2019 Confirmed reviews AccorHotels

Room was comfortable and clean and staff were very helpful. We particularly liked eating in the restaurant where a lovely young waitress, Maddison, was very kind, polite and helpful. She made us feel very welcome.

Dear Annette W., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Comfortable, efficient stay with everything we needed

TripAdvisor rating 4.0/5

samanthaelston Couples - 02/11/2019 TripAdvisor review

Mecure provided a comfortable place to stay that provided all the services we needed to never really leave. The views from the rooms and restaurant were fantastic and on a rainy day we lingered in the resort and we had access to food, coffee, bar as well as gym, pool and laundry without having to leave

Dear samathelston, thank you so much for your great review score and positive feedback. We do hope you return to us soon! Warm regards, Lisa Ireland, General Manager, Mercure Queenstown

Helpfulness is top priority

Customer review rating 4.3/5

Kb Friends - 31/10/2019 Confirmed reviews AccorHotels

All of the staff seemed to genuinely care about you and the experience you had at the hotel. Hayley went above and beyond and should be rewarded for her service. Very nice hotel with stunning views.

Dear Kathryn B., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Assistant Manager
Customer review rating 4.3/5

Pete S. Couples - 30/10/2019 Confirmed reviews AccorHotels

Every one very helpful

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager
Customer review rating 4.3/5

Fiona Couples - 30/10/2019 Confirmed reviews AccorHotels

Room, hallway were cold. Elevators were extremely slow, food service was awful.

Dear Paul & Fiona Bain G., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Front Office Manager

Very ok, not memorable.

Customer review rating 4.3/5

Max S. O. Couples - 30/10/2019 Confirmed reviews AccorHotels

I enjoyed the customer service and they were always helpful. However, for a hotel of that calibre, in such a nice place, I was a bit shocked to find out your TV reception was horrible. You barely had channels and most of it was sports. For a person that doesn't like sports, it was not great. Even the smallest hotel on the side of the road has cable. Clearly you can upgrade that for all your customers. The lifts were incredibly old and noisy, not what I would expect from you, as the hairdryer, which seemed to wake up the whole neighbourhood. You are a nice hotel, you should have nice things. More importantly, I missed out on getting my points for the LeClub because my partner booked for us. When I emailed about that, I thought you could just easily change the reservation to my name, but that was also difficult. So, it was just a bed in a nice place. Not memorable and not what I was expecting from you.

Dear Casey, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for taking the time to note how friendly the staff were during your stay. Kind words like yours help to encourage our team to maintain this high level of service. It was our pleasure to take care of you during your stay. We have several refurbishments and upgrades planned for 2020 in which address your areas of concerns, we are positive you will enjoy the additions and changes on your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Front Office Manager

Great snow viewx

Customer review rating 4.3/5

Rhonda Couples - 29/10/2019 Confirmed reviews AccorHotels

Loved the hotel. Check in was exceptional. Only thing lacking was there was no table or chairs to watch tv or eat a meal. We had to do this all from the bed which was disappointing.

Dear Rhonda P., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are really sorry for the inconvenience caused and we will pass on the comments to our management team to make your future stay more comfortable . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Assistant Manager

Amazing Stay

Customer review rating 4.3/5

Claire M. Families - 29/10/2019 Confirmed reviews AccorHotels

Right from the start we had amazing service from staff in all areas, our room was just what I had ordered and the view was fabulous.

Dear Claire M., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Assistant Manager

Friendly staff and amazing views

Customer review rating 4.3/5

Kerry Families - 28/10/2019 Confirmed reviews AccorHotels

From start to finish the staff were so friendly and helpful. The views were amazing from everywhere in the hotel. It was the little things that made the difference for us such as the hand written welcome note from the manager, a room upgrade and the fun kids activity. Loved our stay.

Dear Kerry T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Wonderful Getaway

Customer review rating 4.3/5

Christine Couples - 28/10/2019 Confirmed reviews AccorHotels

We thoroughly enjoyed our time at the Mercure. Facilities were clean and comfortable. We appreciated the convenience of having a wonderful dining experience within the hotel - and the restaurant had a spectacular view of the area!

Dear Gary Earl & jessica Christine B., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Assistant Manager
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