Hotel - Mercure Queenstown Resort
Mercure Hotel Mercure Hotel

Mercure Queenstown Resort

4.0/5 1,659 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Parasailing (Nearby)
    • Rafting (Nearby)
  • Skiing
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

  • 148 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • WIFI in your room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 5,833 reviews

Our guest reviews for Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,659 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Robin R. Business - 14/03/2019 AccorHotels certified review
« Very very good »

The waiters and waitress for the evening meals they were fantastic,,,totally fantastic.....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin r., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Front Office Manager

Sarah Families - 14/03/2019 AccorHotels certified review
« Outstanding Stay »

Lovely clean well appointed room, comfortable bed, amazing view.

Adrian N. Couples - 14/03/2019 AccorHotels certified review
« Mr n. »

The stay was lovely, the people and service were great. I will return at some time in the future.

John Solo - 13/03/2019 AccorHotels certified review
« My experience was mixed. »

My first room was not so good with extremely loud neighbors. The staff was good in dealing with this quickly but then failed to follow up when the noise started again. The staff was very good in dealing with the situation the next morning by giving me a new room. End of problem. The new room was very good. The service in the restaurant was excellent while the food was not. It was too salty for me. I wanted to use the pool and spa but found the pool too cold and the water in the spas was too murky and covered with bugs to try.

Anonymous Couples - 13/03/2019 AccorHotels certified review
« Convenient »

Our stay was pleasant, nothing too fancy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vivienne, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

Anonymous Families - 12/03/2019 AccorHotels certified review
« It was great! »

Enjoyed the stay, especially the lakeside view was amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anshul S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Assistant Manager

Aaron Families - 12/03/2019 AccorHotels certified review
« Aaron »

Top notch!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron H., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Front Office Manager

C Families - 09/03/2019 AccorHotels certified review
« Quick stay »

We found your staff to all be friendly and helpful. The view was fantastic and the room was nice. The only negative as the good to be honest. We did not feel that the meal we had was good value for the cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlotte, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Whilst we are pleased you found our staff friendly & helpful, we were disappointed to read our meals felt short in ensuring you had a positive memorable stay. Please rest assured that we are currently working with our chef and food and beverage team to animate and upgrade the food experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

Anonymous Couples - 08/03/2019 AccorHotels certified review
« Tired hotel with poor customer service »

We are at the restaurant on our first night and had to send back starters which were Luke warm. After 15 minutes the same food was returned to us warmer but we didn’t expect scallops with a gratin crust to be bunged in the microwave, especially as presented on a bed of cold green salad which was also heated! After two glasses of complimentary wine we still swore not appeased and complained to the duty manager. He was very apologetic and we were not charged for the meal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miguel & Julie O., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Whilst we are pleased you found our front desk team helpful, we were disappointed to read our food and beverage team felt short in ensuring you had a positive memorable stay. The team is known for being extremely customer orientated and hardworking and are often highlighted in guest reviews for their service. We have followed up with the restaurant and bar manager with your feedback so he can commence re-training and performance management with the staff on during your stay. It is important we rectify the issue and maintain quality to ensure every guest is taken care of during their stay. We thank you for providing this feedback as it allows us to address the issue and improve for the future. It is our hope you give us the opportunity to serve you better in the near future. Sincerely, Arush kapoor Assistant Manager

Debbie Friends - 08/03/2019 AccorHotels certified review
« Very disappointing »

Two rooms were booked for the same price but one room was not clean and lacked the same style and view as the other

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aseem Paul Assistant Manager

Kerry V. W. Couples - 08/03/2019 AccorHotels certified review
« Great service.Lovely room.Beautiful location. »

We were extremely happy with this resort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry Van W., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Assistant Manager

Trish M. Couples - 07/03/2019 AccorHotels certified review
« Views to Die For »

The staff at this hotel went out of there way to make our 2 night stay amazing. My platinum status was acknowledged in so many ways. Carparking was free which is a big plus in comparison to other Queenstown hotels. A spacious room with an amazing view made you not want to leave the room at times. An outdoor pool which was a nice touch for the lovely weather we had. I felt this was a great value for money hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trish M., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views from your spacious lake view room. You have noted many positive attributes of the hotel and we always appreciate kind words towards our staff and service as we pride ourselves on our customer service. We truly wish all guests to feel welcome at the Mercure Queenstown Resort. Sincerely, Arush kapoor Assistant Manager

Peter M. Couples - 07/03/2019 AccorHotels certified review
« Wonderful friendly staff »

Staff were incredible. Very helpful & nothing was a problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Ken F. Couples - 06/03/2019 AccorHotels certified review
« Mr Ken F. »

Very pleasant Only criticism was the selection of drinks in the house bar I prefer drinking premium quality wines and spirits

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken F., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you for your comments from your recent stay with us at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback I am sorry to hear you thought our bar lacked variety of spirits . I am pleased to share we have a new bartender who will be making exciting changes to our lounge& bar . We truly hope you enjoy the new selection and options on your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arush kapoor Assistant Manager

Queen C. M. O. C. Families - 06/03/2019 AccorHotels certified review
« AMAZEBALLS »

My family LOVED there stay here from the awesome room in 4th with views to the pool to dinner and breakfast in my sons words it was the bestest weekend he's had so far

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chiquita M., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Front Office Manager

Fleur Y. Couples - 06/03/2019 AccorHotels certified review
« It was fantastic. The views were incredible. »

We did not have a hotel booking but your staff went out of their way to help us. We really appreciated this as we had had a long day of travelling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fleur Y., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I was the one who made your Booking in the hotel and I appreciate that you enjoyed your stay and liked the service offered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Front Office Manager

Saad N. Couples - 06/03/2019 AccorHotels certified review
« Beautiful »

Excellent location, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saad N., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Front Office Manager

Ravi Families - 05/03/2019 AccorHotels certified review
« Best lake view »

Great hotel. Friendly staff and lake view room is awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ravineshwar L., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Front Office Manager

Phil T. Couples - 05/03/2019 AccorHotels certified review
« Everything was perfect. »

From check in to check out we were given first class service. The evening dinner and menu was superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Front Office Manager

Nadia B. Couples - 04/03/2019 AccorHotels certified review
« Great views of lake »

Great position overlooking the beautiful lake and surrounding mountains. Staff were friendly and courteous. Very clean rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadia B., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Front Office Manager

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