Hotel - Mercure Queenstown Resort
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Queenstown Resort

Sainsbury Road 
9300  QUEENSTOWN
NEW ZEALAND

1,425 reviews
TripAdvisor Rating Based on 1,425 reviews
See rates
Best price guarantee
From
From 169.00 NZD Non member rate
From 169.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Parasailing (Nearby)
    • Rafting (Nearby)
  • Horse riding  (Nearby)
  • Skiing
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

  • 148 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • WIFI in your room
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,770 reviews

Our guest reviews for Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,425 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Families - 18/09/2017
« Great hotel »

Great hotel, well look after,nice view from the restaurant but food was really bad! Waited long for a dry steak with no gravy and food was overly price! I wonder why the restaurant is always empty!No free wi-fi neither for my kids!

AccorHotels certified review
Peter B. Business - 18/09/2017
« Exchange rate for Australia dollars extortionate. »

Rooms were very tired and needing refurbishment. Staff were friendly, however.

AccorHotels certified review
Rm Friends - 18/09/2017
« Good workers »

When I needed some help, they noticed immediately, and are really kind. For me coming from city, the view was pretty. If it was summer, I would enjoy pool.

AccorHotels certified review
Elizabeth R. Couples - 18/09/2017
« Excellent service, helpful staff »

Helpful staff, thoughtful welcome note, excellent breakfast, very happy without stay

AccorHotels certified review
Dr A. M. Business - 18/09/2017
« dr andrew m. »

excellent service great room great view

AccorHotels certified review
Lindsay C. Couples - 18/09/2017

very pleasant, friendly staff with tidy rooms

AccorHotels certified review
Kate Friends - 18/09/2017

Staff and room were great

TripAdvisor review
Couples - 18/09/2017
« Pleasant Stay in Queenstown »

The hotel is a 10-15 min walk from the city center, which for us wasn't a problem. Very nice and helpful staff; great breakfast and incredible view to the lake wakatipu and the mountains. Would return for sure! The only thing that bothered us was the shower: too small bathing area. Could be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RbMoreira, Thank you very much for sharing your comments regarding your stay at Mercure Resort Queenstown. I am delighted to know that you had you enjoyed your time with us and that our breakfast was one of the highlights of your stay. Thank you again for your feedback, we look forward to the opportunity of welcoming you back. Kind regards, Lisa Ireland General Manager

AccorHotels certified review
Helen Families - 17/09/2017

We loved it. But my daughter also stayed here and her room was not to the standard of the one we had..

AccorHotels certified review
Jessie Families - 17/09/2017

Great beds Food was very good

AccorHotels certified review
Bex Friends - 17/09/2017
« Great »

Very pleasant. Lovely warm rooms and staff!

AccorHotels certified review
Sharon Couples - 17/09/2017
« Wonderful »

Loved the Mecure.

AccorHotels certified review
Soong M. C. Couples - 17/09/2017
« Very satisfied »

Great customer service. All the staff were very friendly and helpful. Would definately stay there again. However the limited on site and off site street parking may pose a little inconvenience.

AccorHotels certified review
Daniel Couples - 16/09/2017
« Great views, great stay »

Was perfect, better than what i was expecting

AccorHotels certified review
Vince B. Couples - 16/09/2017
« The staff were friendly and went out of there way at receotion to change our room to a spectacular view of the lake. »

Would highly recommend the resort. Breakfast was ordinary but the evening meal was exceptional. Staff very helpful Thank you for a wondering experience

AccorHotels certified review
Aj Business - 15/09/2017
« comfy bed but room a bit dated »

service was fine. Room good size but dated. bathroom fixtures cheap (shower head falling apart) weird plastic storage place on bathroom wall but no tray for soap on sink. TV too small and reception pretty bad with very small range of changes to choose from. gym small but ok. breakfast range okish but beautiful view - would've been nice to have fresh bread available.

AccorHotels certified review
Heidi M. Couples - 15/09/2017
« Stunning views »

The lake view was the most stunning view to wake up too every morning - 10/10, unbeatable. Very friendly and helpful staff. I would give one suggestion though, the shower was rather small and would recommend underfloor heating or a heater in the bathroom.

AccorHotels certified review
Steph H. Business - 15/09/2017
« Great service »

Bery friendly and clean

AccorHotels certified review
Donna M. Couples - 15/09/2017
« Not very comfortable. »

The bed was very uncomfortable by being very saggy. The pillows very flat and appeared old. The towels were very not fluffy. The room was overall clean, however did not live up to previous stays with Mercure.

AccorHotels certified review
Jacks B. Couples - 14/09/2017

Great beds, poor breakfast food (very cheap and not fresh)

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 169.00 NZD Non member rate
From 169.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 1.4 km Hotel St Moritz Queenstown - MGallery Collection
Hotel St Moritz Queenstown - MGallery Collection
From
From 251.00 NZD Non member rate
From 251.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.8 km Sofitel Queenstown Hotel and Spa
Sofitel Queenstown Hotel and Spa Hotel
From
From 314.10 NZD Non member rate
From 314.10 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.9 km Novotel Queenstown Lakeside
Novotel Queenstown Lakeside Hotel
From
From 209.00 NZD Non member rate
From 209.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in QUEENSTOWN
See rates