Mercure Queenstown Resort 4 stars

TripAdvisor rating 4.0/5 1,715 reviews
Mercure Queenstown Resort
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Hotel extras

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Rooms outlook - either picturesque Lake or relaxing Garden views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Contact email

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :   HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :   HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Our accommodations

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Garden View room with King-size bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 129

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,380 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,715 reviews

Very comfortable with great views.

Customer review rating 4.3/5

Gerard W. Friends - 15/08/2019 AccorHotels review

The hotel staff were friendly and helpful and the views astonishing. We had a good breakfast and the rooms were well cleaned daily. The location is a little walk from the centre but not too far.

Dear Gerard, Thank you again for sharing your experience at the Mercure Queenstown Resort. We are thrilled you enjoyed the beauty of Queenstown and idyllic setting of our hotel. It was truly our pleasure to take care of you during your stay and we look forward to welcoming you back in the near future Sincerely, Helene Joly Front Office Assistant Manager

Comfortable, Great Views, Easy Parking, Friendly Staff

Customer review rating 4.3/5

Aaron L. Families - 15/08/2019 AccorHotels review

We choose a room with SUPERIOR LAKE VIEW ROOM, so the view was great! Room was spacious with 2 queen bed. Staff were friendly and willing to help. Was a comfortable stay. Improvements: Bed and linens show signs of age Fridge was louder than expected to easily fall asleep Noise from hallway can be easily heard from inside the room - more noise proving? Water from shower can come out and wet bathroom floor (even with the shower door fully closed) Having lights that is able to be dimmed will help kids sleep.

Dear Aaron, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Pleasant if a little chilly

Customer review rating 4.3/5

Alice Business - 14/08/2019 AccorHotels review

The hotel was reasonable and staff were friendly however I found many areas of the hotel quite cold. Corridors were very cold and it took a long time to get the room up to temperature. I was quite surprised to see single glazing through the hotel, not the best for energy efficiency in the cold Queenstown climate.

Dear Alice, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Also, I would like to thank you for sharing your experience as it is allowing us to identify the areas to improve. We hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Ski trip

Customer review rating 4.3/5

Paul M. Friends - 14/08/2019 AccorHotels review

Everything was great. Room was lovely and staff were all friendly and very helpful

Dear Paul, Thank you for your kind words toward our Staff members and Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience at Mercure Queenstown Resort , and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Very welcoming, comfortable and enjoyable!

Customer review rating 4.3/5

Andrew D. Business - 14/08/2019 AccorHotels review

I was made very welcome, many of the staff remembered me from my previous visits, which was a very nice touch. All went very well until checkout, I chose to upgrade me room to one with a lakeview, this was handled superbly, the new room was exactly what I need, the food was sensational. At checkout though, was the only blight on things, when Head Office booked my stay, they made it clear that my meals and beverages were to be billed to the credit card provided, the person checking my out, claimed this was not the case, despite my showing her evidence to the contrary, I ended up paying the amount in question, which was quite annoying. I need to stress all else was lovely and I shall return

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and as feedback to pass on to all new staff members on training, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Won't be back

Customer review rating 4.3/5

Krystal Couples - 14/08/2019 AccorHotels review

Room 302. Our room was near the elevator and the noise kept us awake during the night. Also it sounded like a mouse or something was in the ceiling making noise all night. Breakfast was average. Food looked like it had been sitting too long. Overpriced for what it was so only had it once. After seeing other guests have uber eats delivered we asked reception if we could do that and sit with some guests from another room and eat together in the lobby near the fire. She advised that we could. The next day the bar staff advised we were actually not allowed to do that and that he had received a warning from management. Reception advised that we could do that and it was an uncomfortable conversation to have with the bar staff. It was not our problem that the receptionists didn't know the rules. When we were checking out the receptionist almost overcharged us for a heap of food that we never ordered or received. She did find that it was for another room so we didnt have to pay it luckily. We won't be returning.

Dear Krystal C., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As I can see some miscommunication happened, please allow me to reconfirm that ordering food from outside the hotel is allowed at Mercure, only not at the Restaurant our Bar area. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helene Joly Front Office Assistant Manager

Ok.

Customer review rating 4.3/5

Mr S. Families - 13/08/2019 AccorHotels review

It was ok. Complete lack of car parking for visitors. Hedges outside of room window needs trimming so as not to spoil the view.

Dear Angela S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thnak you for pointing out the areas of improvement so we have a better chance to focus on them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again in the near future. Sincerely, Helene Joly Front Office Assistant Manager

Fairly standard hotel experience.

Customer review rating 4.3/5

Anonymous Business - 13/08/2019 AccorHotels review

Fairly standard hotel experience.

Dear Mark J., Thank you for taking the time to leave a comment and sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Okay

Customer review rating 4.3/5

Anonymous Couples - 13/08/2019 AccorHotels review

It was okay. Expired body wash though

Dear Danielle C., We appreciate your comment regarding your stay at the Mercure Queenstown Resort. I am sorry to hear about your experience with the bathroom amenities placed in your room. Thank you for your feedback as I am sure it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Asisstant Manager

Relaxing and welcoming

Customer review rating 4.3/5

Wayne Friends - 12/08/2019 AccorHotels review

Very good

Dear Wayne B., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Pleasant Stay - Great views from the elevated position

Customer review rating 4.3/5

Americo D. S. Business - 11/08/2019 AccorHotels review

Stayed only for one night so did not get a chance to sample all the Hotel's amenities.

Dear Americo Dos S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Excellent, we will return

Customer review rating 4.3/5

Greg A. W. P. Couples - 11/08/2019 AccorHotels review

Great room, great staff & a view so stunning. Food was fabulous and we were extremely comfortable.

Dear Gregory P., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Assistant Manager

Good - once the room was swapped for one away from the decrepit noisy lift.

Customer review rating 4.3/5

Jim Business - 11/08/2019 AccorHotels review

Hotel was clean and comfortable and food okay. The room I was originally assigned was right next to the ancient lift which creaks and groans and would have been certain to eliminate any chance of sleep. Luckily the hotel staff were able to assign me another nice quiet room when I asked to have another room. The lift is frankly a shocker and the rooms adjacent to it should not be let until its overhauled and quietened down.

Dear Robert Mr S., Thank you for taking the time to write such kind words regarding your experience at the Mercure Queenstown Resort. We are thrilled you enjoyed the beauty of Queenstown and idyllic setting of our hotel. It was truly our pleasure to take care of you during your stay and we look forward to welcoming you back in the near future. Sincerely, Arush kapoor Assistant Manager

Worth the money

Customer review rating 4.3/5

H. Families - 10/08/2019 AccorHotels review

Clean but very tired hotel. Service mostly good.

Dear Kerryn H., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Assistant Manager

Wish we had stayed longer

Customer review rating 4.3/5

Kylie Families - 10/08/2019 AccorHotels review

We loved everything about the Mercure Queenstown. Gorgeous location, friendly staff, comfy beds, great food and the view.... the highlight of our NZ trip was waking up to the lake and mountains for 5 mornings.

Dear Kylie R., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant manager Assistant Manager

Business

TripAdvisor rating 4.0/5

bhaskars121 Business - 10/08/2019 TripAdvisor review

Great location, friendly staff, excellent views of the lake mountains and surronding residential areas - All round good, however as a business traveler no table and chair in room - disappointing - when asked staff said thats how it is Nothing on the Accor website about this also

Dear bhaskars121, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown with unparalleled views of Lake Wakatipu and the Remarkable Mountains. You have noted many positive attributes of the hotel and we always appreciate kind words towards our staff and service as we pride ourselves on our customer service. Thank you for mentionning the areas to adress and giving us an opportunity to improve our Guests service performance. It would be our pleasure to welcome you back to the hotel in the near future. Kind regards, Lisa Ireland General Manager

Okay

Customer review rating 4.3/5

Teisha Couples - 09/08/2019 AccorHotels review

Room was fine, was served raw chicken for dinner so that was a bit of a sad point. Also no microwave to use

Dear Teisha I., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is important we rectify the issue and maintain quality to ensure every guest is taken care of during their stay. We thank you for providing this feedback as it allows us to address the issue and improve for the future. It is our hope you give us the opportunity to serve you better in the near future. Sincerely, Arush kapoor Assistant Manager

Wasn't up to normal expectation

Customer review rating 4.3/5

Anonymous Business - 09/08/2019 AccorHotels review

Normally while staying at the Mercure I am treated as a VIP, considering I stay quite a bit for work. However on this occasion I wasn't.

Dear Rochelle Ms C., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and we will try to make our best in your future visit. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ankush koshal Assistant Manager

A short but comfortable stay.

Customer review rating 4.3/5

Alec M. Families - 07/08/2019 AccorHotels review

We were travelling back to Christchurch from a work related time in Dunedin, we decided to detour for one night only to spend a day in the snow in Queenstown. Our welcome from the management team was warm and competent. The reception staff went the extra mile to change our reserved room to accommodate our son who had decided to travel with us at the last minute. The food was excellent, our room was comfortable, and the general warmth of the hotel in mid-winter was appreciated.

Dear Alec, We very much appreciate your lovely comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Great staff and facilities!

Customer review rating 4.3/5

Craig C. Business - 07/08/2019 AccorHotels review

From check in to check out, the staff at Mercure were attentive and friendly. Fantastic views from our room too.

Dear Craig , We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort and our staff members. It is always a pleasure to receive positive feedback. We thank you for noting the unique location of the hotel. Being a few minutes outside the CBD up Fernhill allows us to maintain our tranquil atmosphere while offering our guests the most stunning views of Lake Wakatipu and The Remarkable Mountains. We hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager
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