Hotel - Mercure Queenstown Resort
Mercure Hotel Mercure Hotel

Mercure Queenstown Resort

4.0/5 1,640 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Parasailing (Nearby)
    • Rafting (Nearby)
  • Skiing
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Our rooms

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

  • 148 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • WIFI in your room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 5,580 reviews

Our guest reviews for Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,640 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
D. C. Couples - 11/01/2019 AccorHotels certified review
« Friendly and accommodating staff. Property and dining needs improvement. »

The hotel staff were all friendly and accommodating. The rooms and grounds are worn down and could use some work. Our room was not clean upon arrival which is always disappointing. The dining was not good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle C., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arush kapoor Assistant Manager

Anonymous Couples - 10/01/2019 AccorHotels certified review

Great experience all the staff were very friendly & helpful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Athenagoras, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It was a pleasure to have you stay with us and I am thrilled to hear that you had a great experience at the hotel and found the staff to be friendly and helpful during your stay. Thank you again for sharing your experience and I hope to welcome you back to the hotel in the near future.. Sincerely, Tegan Martin Front Office Manager

Anonymous Families - 09/01/2019 AccorHotels certified review
« we had a good time »

the lake view is awesome. the duty manager is amazingly helpful. the rest of the staff also get a 10/10. we will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ranjan, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views from your spacious lake view room. You have noted many positive attributes of the hotel and we always appreciate kind words towards our staff and service as we pride ourselves on our customer service. We truly wish all guests to feel welcome at the Mercure Queenstown Resort. It would be our pleasure to welcome you back to the hotel in the near future. Sincerely, Tegan Martin Front Office Manager

Kim Families - 09/01/2019 AccorHotels certified review
« Fantastic, very relaxing and beautiful scenery »

The hotel was great. Staff was very friendly and accommodating. Great location. More choice of dinner selection would be great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim V., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments regarding the menu, I will pass it onto our Food and Beverage Supervisor to review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Robyn Families - 09/01/2019 AccorHotels certified review
« Expensive shabby room with inedible breakfast »

The hotel is in a quiet location with good views from the restaurant. However, our ‘lake view’ room looked mainly over suburban housing with the lake to the side. The carpet and bath were stained, and the curtain ripped and wouldn’t close properly. The beds were comfortable. The buffet breakfast looked and tasted unappetising with dried up potatoes and mushrooms, cheap bread and leathery eggs all stuck together. Lakeside tables were reserved for elite guests which makes you feel like an underclass visitor. When we tried to cancel our breakfast for the following day, the manager was unapologetic and said we could not cancel breakfast, although he relented later. A very disappointing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robyn, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased that you enjoyed the location of the hotel, the views and the comfortable beds. I am disappointed to hear that your room was not up to Hotel standards and that this did not meet your expectations. I have passed on your comments regarding the Breakfast Buffet to our Executive Chef to investigate and look into what may have lead this to occur. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Front Office Manager

Jon Couples - 09/01/2019 AccorHotels certified review
« Confortable, good location, but old and unattended installations - Not value for money »

Despite the time/day, we booked our room, it was not value for money. From our stay, I would highlight the following points: Good: -Location and the views are perfect -Beds are very comfortable -Cleaning of the room was good -Price of the drinks in the bar -Customer Service is Ok but could improve much more Not that good: -Old Installations and unattended: The pool wasn't as cleaned as expected, actually the vacuum was in inside of the pool, doing nothing, for two days, just annoying. -TV not working properly, NOT LCD TV, it was a Plasma TV with just 6 channels, probably 15/20-year-old television. -In our way to our room or to the street during the day and night, we found the 95% of the times a lot of room-service-trays in the floor next to the door of their eaters, which is very unpleasant and full of smell all the corridor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jon, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for highlighting the aspects you enjoyed regarding your stay. I am disappointed to hear that you did not find the hotel to be good value for money and that it did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence and have several plans and upgrades in place for 2019 which address areas of concern outlined in your review. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Front Office Manager

Anonymous Families - 08/01/2019 AccorHotels certified review
« Excellent location and service and staff great! »

Service was great. The menu needs to be upgraded. Limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Camille, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you for you comments, I am pleased that you found the location to be excellent and that you found the staff to be great. I will pass on your comments regarding the menu for our Executive Chef to review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Jeffrey P. Families - 08/01/2019 AccorHotels certified review
« A great experience. »

Great restaurant with a breathtaking view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is great to hear that you found the restaurant and enjoyed the breathtaking views that we have to offer. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Tegan Martin Front Office Manager

Kaleta Families - 08/01/2019 AccorHotels certified review
« Disappointed »

First of all manager couldnt b found.told id b called back.hour later i rung back got threw. Explained what kind of room i was after and hung up with the impression i had a seperate room for my children. Arrived and was dissatisfied as i had to share the same room and my two kids had to share the same bed!!! Everything was booked out so i couldnt find anything better and was forced to deal with the situation. There was marks in the carpet which i photographed and put on the fb page.. build up of dust around the skirting the sink was leaking in the bathroom and just to make it that extra bit better the tv was not working. Two days in one little room with two kids and no tv...my first trip to queenstown and what a disappointment. U asked what i thought upon checkout i told u the tv didnt work to which i got the response that u knew..yet failed to mention this . I would never recommend this hotel to anyone planning a visit. U only got a 2 because it was ur staff ( not reception staff) who were kind and helpful . As an ex hotel manager that was appalling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am disappointed to read your review and to hear that this was what you experienced during your stay. I apologise for the miscommunication regarding the bedding configuration.Please rest assured that we are taking the appropriate measures to address the problems bought to our attention and prevent future occurrence as this is not acceptable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Tegan Martin Front Office Manager

Jeroen B. -. A. R. F. A. Families - 08/01/2019 AccorHotels certified review
« The stay was amazing. The only negative point is that it is not relfected in my A. Gold member overview »

Loved it! Good food and great service. I did check in with my gold member card and the stay is not yet reflected in my statement. I would really appreciate if you could link this stay to my account, with number: 30…42106 Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniela, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. I am pleased that you had an amazing stay and enjoyed the food and the great service. Unfortunately as you booked through a third part website you are not eligible for points for this stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Rui X. Couples - 08/01/2019 AccorHotels certified review
« The feedback of living in Mercure Queenstown Resort »

First of all, the hotel is located on the mountain, it is easy for us to enjoy the beautiful view of Lake Wakatipu. However, it is not very convenient for us to reach the central town without cars because of steep hillside. Another question is when we check in at the lobby, the receptionist gives us the wrong room which does not correspond to the room we booked online. Therefore, I think it is essential that the hotel management should be enhanced in terms of customers needs'.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rui, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I am pleased that you were able to enjoy the beautiful views whilst here at the Mercure Queenstown Resort. I am sorry that there was some confusion at the time of check in with the room type that you booked. I can confirm you booked a Standard Garden View room with 1 King bed and this was the room you were assigned for your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

John Families - 07/01/2019 AccorHotels certified review
« Pleasant stay »

Our experience was that the hotel was comfortable and met our needs. We appreciated the WiFi without additional charge (initial information provided indicated that WiFi would be at an extra fee).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott , We vappreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to read a guest had a comfortable time at our hotel. We truly wish all guests to feel welcome at the hotel and have a wonderful time in Queenstown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Anna A. Families - 07/01/2019 AccorHotels certified review
« Ideal stay at a perfect destination »

Clean comfy room, staff very helpful and breakfast satisfying. Overall can’t fault our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Prasanth S. Couples - 07/01/2019 AccorHotels certified review
« Overpriced »

I paid 365$ for a standard room , garden view. The Toilet looks like the toilet of a hospital, there is no view, the buffet breakfast is not great and the hotel is far from the city. Again, my comments are due to my high expectations considering the price I have paid. I want to believe that the other rooms with lake view are better, but you cannot ask to pay 365$ for the room I got. This is not fair, even in high season.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valeria P., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The hotel has undergone a refurbishment of our superior lake-view rooms and is looking to extend this to our garden-view rooms. Of particular importance is the upgrade of our garden-view bathrooms. We look forward to the upcoming changes that will occur in 2019. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Front Office Manager

Anonymous Families - 07/01/2019 AccorHotels certified review
« Average »

Fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marty, We very much appreciate you taking the time to fill out our guest feedback survey. Your feedback is essential in the hotel being able to grow and learn from its guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Ted A. Families - 07/01/2019 AccorHotels certified review
« Kind staffs and cleaned room »

Quiet and clean rooms. Nice room service with quality food. But swimming pool should be heated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tae Hyoun A., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I am pleased that you found the rooms to be quiet and clean. Thank you for sharing your thoughts regarding your dining experience. It would be our pleasure to welcome you back to the hotel in the near future. Sincerely, Tegan Martin Front Office Manager

Anonymous Families - 07/01/2019 AccorHotels certified review
« Excellent staff, tired room »

Check-in and check-out staff were friendly, knowledgeable and efficient. We were disappointed with the room. For 4 people it was small with small beds. The bathroom was tired with numerous maintenance/upkeep issues. It looked old and tired. For the money - this was very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rychelle, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer.Thank you for taking the time to note how friendly, knowledgeable and efficient the reception staff were during your stay. Kind words like yours help to encourage our team to maintain this high level of service. It was our pleasure to take care of you during your stay. Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Front Office Manager

Hu Families - 07/01/2019 AccorHotels certified review
« Below expectation for money »

Bed was good. Many dusts in the room especially bath room. Glasses and plates are not clean enough both in the room and restaurant. Menu of breakfast is the same for entire stay, and no fresh vegetables. Limited car park capacity, forced to park along the street far from the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hiroyuki, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem of the cleanliness of the glasses and plates and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Front Office Manager

Sharatn Families - 06/01/2019 AccorHotels certified review
« Good stay »

The room was big and nice.. views were good. Even though it was a bit away from the city centre, it was a good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharath, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you for taking the time to write such kind words regarding your experience at the Mercure Queenstown Resort. We are thrilled you enjoyed the beauty and the size of the rooms. It was truly our pleasure to take care of you during your stay and we look forward to welcoming you back in the near future. Sincerely, Tegan Martin Front Office Manager

Brian B. Families - 05/01/2019 AccorHotels certified review
« Family Holiday - Dec 22 - 29 »

Great location would highly recommend and will certainly stay at the Mercure in Queenstown again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, Thank you for taking the time to write such kind words regarding your experience at the Mercure Queenstown Resort. We are thrilled you enjoyed the beauty of Queenstown and location of our hotel. It was truly our pleasure to take care of you during your stay and we look forward to welcoming you back in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

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