Mercure Queenstown Resort 4 stars

TripAdvisor rating 4.0/5 1,703 reviews
Mercure Queenstown Resort
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Hotel extras

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Rooms outlook - either picturesque Lake or relaxing Garden views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Contact email

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :   HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :   HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Currently, close to our hotel

Skyline Gondola Queenstown

From 01/01/2019 to 31/12/2019

At 1.7 km

Audi quattro Winter Games NZ

From 23/08/2020 to 07/09/2020

At 1.8 km

Ecotour of the fjord at Milford Sound, visit

From 01/01/2019 to 31/12/2019

At 19 km

Milford Track, hike

From 01/01/2019 to 31/12/2019

At 19 km

Our accommodations

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: ‌4
  • Area: From 24
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Garden View room with King-size bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Lake View Room with 2 Queen-size beds

  • Max. number of persons: ‌4
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Lake View Room with King-size bed

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: ‌4
  • Area: From 28
  • Views: Lake side, Bay view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Lake View Room with King-size bed

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe(...)

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 129 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,265 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,703 reviews

Great Family Two-Night Vacay

TripAdvisor rating 4.0/5

Kimberley F Family - 14/07/2019 TripAdvisor review

A fantastic room with a lake view of Lake Wakatipu. Our family of four (with two aged 11 & 12) found the roo. spacious and comfortable with two queen beds (children shared) and reading chair, table, and tea and coffee making facilities. Good sized bathroom with fantastic storage- best we've seen anywhere! We thoroughly enjoyed the dinner in the restaurant- the food was top notch. The breakfast, which was included in our room deal, made our stay affordable and good value. Loved the spa out by the outdoor pool too. We'd definitely stay here again!

Dear Kimberley F, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views from your spacious lake view room. Our new executive chef has been working tirelessly with the food and beverage team to enhance all dining venues at the hotel. We look forward to further upgrades and ideas he will be introducing during 2019. Kind words like yours help to encourage our team to maintain this high level of service. It was our pleasure to take care of you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Ireland, General Manager

good hotel with lake view

TripAdvisor rating 4.0/5

Queenstown2019 Family - 14/07/2019 TripAdvisor review

The hotel is clean and staff were very nice. Continental breakfast provided good variety of breakfast around the world. need to drive to town center shared guest laundry no kitchen facility in room free parking

Dear grace_yuan99, We very much appreciate you taking the time to fill out our guest feedback survey. Your feedback is essential in the hotel being able to grow and learn from its guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Lisa Ireland General Manager

Comfortable and quiet

Customer review rating 4.3/5

Chris Couples - 12/07/2019 AccorHotels certified review

Spa could have been inside. Clean rooms nice restaurant and bar. Staff friendly and helpful

Dear Christopher & Louisse K., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager
Customer review rating 4.3/5

Anonymous Families - 12/07/2019 AccorHotels certified review

It was good overall Perhaps bit dated facilities in the rooms

Dear Sanjeeta P., Thank you again for sharing your experience and feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Single mums heaven!

Customer review rating 4.3/5

Carol Families - 11/07/2019 AccorHotels certified review

easy, familiar, helpful, restful The breakfast was amazing and staff so helpful

Dear Carol C., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback and it is nice to hear that our staff members have been able to make you feel taken care of. We hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Very nice

Customer review rating 4.3/5

Lese Families - 11/07/2019 AccorHotels certified review

Room exceeded our expectations. Paid extra for the better view. Hotel is on the older side but still very well done and the services make up for it. Only has 2 spa baths but one was always closed. Would've been good if the pool was heated which explains why it there was no one there every time i went to use the spa. Buffet breakfast was amazing. Kept me full for the rest of the day. If you have a car then make sure you get back early as car park is always full but there's always room on the street.

Dear Rielan P., Thank you very much for your feedback regarding your stay at Mercure Queenstown Resort. It was a pleasure to have you staying with us and it is always nice to receive positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Disappointed at the room facilities for the money

Customer review rating 4.3/5

Tracey Families - 11/07/2019 AccorHotels certified review

Although the staff and service was very good there were a lot of let downs. Shower was terrible no pressure at all had to move rooms and the pressure there was not much better. advertised as having sky T.V and rooms comes with a sky book but channels very few, had poor quality fuzzy picture and were mainly sport and a couple free channels! When questioned apparently there was a issue with Sky waiting to be fixed? Not really good enough when you have children to entertain in a small room at night. Spa pools were not hot enough in the freezing outdoors and were small for the number of rooms at the hotel. Small things would make this hotel a much better experience, we left disappointed and felt we should have been compensated in some way.

Dear Tracey W., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that The Hotel will undergo a full refurbishment from next spring onward. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helene Joly Front Office Assistant Manager

Friendly and helpful staff excellent location and service

Customer review rating 4.3/5

Maria Couples - 11/07/2019 AccorHotels certified review

We enjoy the food its location and the staff are very helpful One staff assisted us when our rented car was not starting. He was very kind I just missed to get his name When we plan our next holiday in Queenstown Mercure will be our choice to stay

Dear Maria G., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Quick Queenstown Visit

Customer review rating 4.3/5

Rod Families - 11/07/2019 AccorHotels certified review

The staff were lovely and friendly, however the condition of some of the hotel amenities weren't quite up to scratch. ie the room heat pump was noisey and made cracking noises all night long, Sky Sport 3 was available on the TV, but not the main Sky Sport 1 or 2 channels (so couldn't watch NZ's World Cup cricket game), no movies channels were available either. The lounge bar was left unattended for long stretches of time, and when it was possible to get served, the soda drinks were continuously served flat.

Dear Rodney C., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helene Joly Front Office Assistant Manager

Excellent

Customer review rating 4.3/5

Peter N. Business - 11/07/2019 AccorHotels certified review

Excellent views food and service though the elevator was very noisy. I did request management help whom was very helpful. I didn't want to change rooms and management did very well to rectify the problem. Thank you very much to the manager.

Dear Peter N., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Warm and Comfortable

Customer review rating 4.3/5

T K. Solo - 11/07/2019 AccorHotels certified review

Only there for one night. Nice hot shower and room was nicely presented. Had everything I needed. Staff at reception nice if not a little distracted.

Dear Toni K., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Holiday with a lovely view

Customer review rating 4.3/5

Anonymous Friends - 10/07/2019 AccorHotels certified review

One of the best hotels I've stayed in in NZ. Customer service was fantastic. Everyday our condiments were refilled and our bed was fixed. And we had a beautiful view of the lake. Excellent hotel!

Dear Kristine W., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It has been a pleasure to have you with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Good

Customer review rating 4.3/5

Jaishneel N. Families - 10/07/2019 AccorHotels certified review

It was alright. The rooms didn't have the best possible facilities but it was alright.

Dear Jaishneel Jai N., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Please note that our Hotel will undergo a full refurbishment from next Spring onward as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Excellent experience

Customer review rating 4.3/5

Anonymous Couples - 10/07/2019 AccorHotels certified review

Simple, warm and great customer service.

Dear Gabriel S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Excellent and clean

Customer review rating 4.3/5

Katrina Families - 10/07/2019 AccorHotels certified review

Was a good stay.

Dear Katrina N., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Comfy and homy hotel

Customer review rating 4.3/5

Phanx Families - 09/07/2019 AccorHotels certified review

nice view and hospitality of every staff, will be back again in the future

Dear Almilon P., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It was a pleasure to have you with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Great place to stay in Queenstown - awesome views

Customer review rating 4.3/5

Alistair K. Couples - 08/07/2019 AccorHotels certified review

We had a good stay, the staf were generally friendly and helpful. We had great service with the bar staf and the front desk were very helpful in getting the tours organised etc.

Dear Alistair K., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager
Customer review rating 4.3/5

Anonymous Families - 07/07/2019 AccorHotels certified review

Nice hotel with a lake view from the restaurant

Dear Nutsuda S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush kapoor Assistant Manager

Not a great value for money

Customer review rating 4.3/5

Pushkar Business - 07/07/2019 AccorHotels certified review

Some issues in management part! The staffs at breakfast gate had confusions about my complimentary breakfast. Security deposit was quite a surprise for me - my stay had been confirmed by my company, still, security deposit required!

Dear Pushkar Raj S., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. However kindly note that a security deposit is required of every single Guest upon check-in as per Hotel procedure and this is regardless of if the room has been booked direct of through third parties, as well as if it is Prepaid or not. We wish to welcome you again in the future. Sincerely, Helene Joly Front Office Assistant Manager

Supreme scenery, friendly staff

TripAdvisor rating 4.0/5

wong_wilkins Family - 07/07/2019 TripAdvisor review

Rooms are well-maintained with good air-conditioning system. You can enjoy superb view of the Remarkables and lake if you are allocated a 'lake view' room. However, it will be more convenience if you travel to this hotel by car --- limited public transport options are available outside the property, and it is not of walking distance to the Queenstown restaurant and shops.

Dear wong_wilkins Thank you for your 5 star review. I am pleased that you enjoyed the scenery during your stay and thank you for your feedback regarding the friendliness of the staff. It would be a pleasure to have you stay with us again in the near future. Kind Regards Lisa Ireland General Manager
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