Hotel - Mercure Queenstown Resort
Mercure Hotel Mercure Hotel

Mercure Queenstown Resort

4.0/5 1,594 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Parasailing (Nearby)
    • Rafting (Nearby)
  • Skiing
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Our rooms

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

  • 148 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • WIFI in your room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 5,268 reviews

Our guest reviews for Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,594 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ritu Families - 11/10/2018 AccorHotels certified review
« Pleasant »

Beautiful location, awesome lake views from the room, clean room, minimal choice with breakfast buffet and you pay for your coffee if you order one ( without warning), good lounge bar and choices, reception staff very helpful, a bit away from the downtown

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ritu A., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. I am very glad to read that you enjoyed your stay with us, it brings me much pleasure to see that our guests enjoy the Remarkable view that we are so lucky to have. It also pleases me to hear that the reception staff were very friendly and accommodating to throughout your staff however, I am sorry to hear that the breakfast options where minimal. I will pass these comments onto the Food and Beverage team to see if there is anything we can do to change this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

Megan M. Families - 11/10/2018 AccorHotels certified review
« the room was too small for 2 adults/2 teenagers and the parking availability was unacceptable »

the room was too small for 2 adults/2 teenagers and the parking availability was unacceptable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megan M., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. it saddens me to hear that some of our guests did not fully enjoy there time with us. As you mentioned with the car parking it is an on going problem all through Queenstown as so many people wish to visit our beautiful corner of the world however there isn't enough room. However, we should have been able to assist you in that area and I am sorry that we couldn't. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mitchell O'Connell Assistant Manager

M Families - 11/10/2018 AccorHotels certified review
« Frustrating and disappointing »

The resort is slightly old and worn but would of been great in its day. But the main issue was with the lift- we have traveled extensively and never had a problem before. We were on the top floor, 2nd room next to the lift and every time the lift got to our floor (the top floor) it made a 'moaning' noise...so this occured constantly throughout the day and night so made it difficult to sleep and also was plain annoying. Every day we enquired with reception about it and was assured countenance would be looking at it. It would of been appreciated if someone at least offered to come up to our room and listen to the noise that we were talking about and having to put up with.

Vaisola T. Couples - 10/10/2018 AccorHotels certified review

Our staying with you was extremely satisfied, our room(104)was setup beautifully, we go out in the morning, come back & it's already tidy up. Our first night I woke up tidy our bed, when we came back it looked different again, the best thing I've noticed is the customer service @ the front desk, staff were all looked stunning with the smile, friendly, & helpful. The only issue I wasn't aware of is the water in our room, I thought every room supplied with water all the time, well mainly morning & night. Maybe it wasn't you guys policy. Apart from that we had an awesome time with you guys, another issue is the car park, maybe you need more car parks, ha!ha!ha!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vaisola T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. I am always very happy to read that our guests had an awesome stay with us and I can see that this stay was no different. It is very validating for staff to read such as nice comments as we do strive to provide excellent customer service everyday. I do apologise about the car park difficulties it is something that we are looking into and hopefully will fix in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

Sammi Couples - 10/10/2018 AccorHotels certified review
« Room with a view, comfortable stay »

Superior lake view room was stunning with an amazing view to wake up to! Did not disappoint! Room was in very good condition & no cleaning issues. One thing we did find disappointing is the car park, as we had a hire car we found it hard to get a car park in the guest parking. We did not want to have our car on the road due to the tight spaces & risk of it being hit. However the staff were very accommodating and understanding when we raised the issue. If we do a short stay again it will be our first choice due to the staff, location & the amazing room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samaria P., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you very much for your very nice words about our staff, It is always very reassuring to hear comments such as these as we do strive for the very best customer service everyday and it is nice to see that we are getting there! I do apologise about the car park situation. It is a very major issue that the hotel faces and it seems that we are no exception. However, I am glad to hear that our staff were very helpful on the issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

M A. Couples - 09/10/2018 AccorHotels certified review
« Lovely Place to Stay »

We have enjoyed our stay at this place with a million dollars view. Staffs are wonderful and very helpful. We will return to Mercure Queenstown.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohand, Thank you for taking the time to write such kind words regarding your experience at the Mercure Queenstown Resort. It is always a pleasure to read a guest enyoyed their time at our hotel. We truly wish all guests to feel welcome at the hotel and have a wonderful time in Queenstown. we also think we have fantastic views and I am pleased you were able to enjoy these from your lakeview room. Thank you for taking the time to note how wondeful and helpful the staff were during your stay. Kind words like yours help to encourage our team to maintain this high level of service.It was our pleasure to take care of you during your stay and I look foward to wleoming you back to the hotel on your next visit. Sincerely, Tegan Martin Front Office Manager

Anonymous Families - 09/10/2018 AccorHotels certified review
« Mrs Sue B. »

Very friendly staff. There seemed to be a lot of staff in training so mistakes are to be expected but it was an enjoyable experience. We were concerned however at the hours quite a few staff members were working - from breakfast until the bar closed several days in a row.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you for taking the time to note how friendly the staff were during your stay and your patience while new staff are training. Kind words like yours help to encourage our team to maintain this high level of service. It was our pleasure to take care of you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Neeraj Families - 09/10/2018 AccorHotels certified review
« Nice view and friendly staff »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neeraj, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. I am thrilled you enjoyed the wonderful views of Lake Wakatipu that we offer. Thank you for taking the time to note how friendly the staff were during your stay. Kind words like yours help to encourage our team to maintain this high level of service.It was our pleasure to take care of you during your stay. You have rated many services and attributes of the hotel highly and we always appreciate this as we pride ourselves on our customer service. We truly wish all guests to feel welcome at the Mercure Queenstown Resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

R J. Families - 09/10/2018 AccorHotels certified review

Good accomodation. Good staff Issue with parking. Need to sort out parking for hotel guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joshi, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. I am please that you had a great stay with us and thnk you for the kind words toward our staff. The Mercure Queenstown Resort is one of the only hotels offering complimentary parking. Guests are also able to park complimentary on the street outside our hotel. We are currently investigating with the Queenstown District council to see if we can extend our guest car park. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Anonymous Solo - 08/10/2018 AccorHotels certified review
« Very comfortable and friendly home away from home. »

I had not expected such friendly staff creating a warm atmosphere throughout the hotel. Everything was great amd I was really impressed with the variety of realistically priced food available in a very comfortable environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy W., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will be most certain to pass on your very warm words to our staff who I am sure will be thrilled to hear. I am glad you felt so comfortable with us and it pleases me to read that you were impressed with our variety of food and the price we had it for. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

Beryl P. Solo - 08/10/2018 AccorHotels certified review
« Hotel was comfortable, and views were awesome. »

The stay was very comfortable, hotel was clean and staff friendly and helpful. However did find it a bit posh for me and was surprised that had to pay for WiFi this was the only hotel of the 7 I stayed at on my tour of the South Island.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beryl P., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always lovely to read that our guests had a wonderful stay with us and It makes me very happy to hear that you found our staff very friendly and helpful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

Marie Families - 08/10/2018 AccorHotels certified review
« Perfect hotel »

Very lovely staff. They are all friendly and do their best to make the guest feel welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie G., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Nothing pleases me more to reads that one of our guests had a wonderful stay with us and it makes me even happier to find out the reason for your delightful stay was because of our friendly staff. It is very validating for our staff to receive these comments as we do strive to provide our very best service everyday. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

Danni Families - 08/10/2018 AccorHotels certified review
« very good location,nice view. a bit far from down center. »

it was not too bad. room was clean, staff was too busy. we had dinner on the 2nd night, and we was waiting for 1 hour for get our order. I want order lamb in the beginning but the boy told me that it take 30mins to ready so I changed to steak, but it takes longer than lamb.

Business - 08/10/2018 TripAdvisor review
« Poor »

This site has a lot of work to do to become world standard. The parking is shocking and there is no one to assist if you cannot find a space. You are met by lots of people at the front desk who are not in a hurry to serve. Rooms are old however clean. Breakfast is hopeless, sloppy service and do not assist when asked.Dinner I may as well have been the invisible man, not even a glass of water, had to ask the waiter for a Menu then waited 30Min nothing so I went to McDonald. The following night asked for something different off the room menu and got a blunt no, so I went to McDonald. Got a note from the Manager but it was as sincere as the waiters at dinner. Was happy to leave and not return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob M Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I were disappointed to read our team fell short in ensuring you had a positive memorable stay. The team is known for being extremely customer orientated and hardworking and are often highlighted in guest reviews for their service. We have followed up with the restaurant and bar manager with your feedback so he can commence re-training and performance management with the staff on during your stay. It is important we rectify the issue and maintain quality to ensure every guest is taken care of during their stay. We thank you for providing this feedback as it allows us to address the issue and improve for the future. It is our hope you give us the opportunity to serve you better in the near future. Kind Regards Lisa Ireland General Manager

Karen S. Couples - 07/10/2018 AccorHotels certified review
« Relaxed comfortable surroundings »

Overall the stay was very good. Facilities were good such as gym & guest laundry. Food was excellent as in keeping with Accor standards. Being a Platinum member was handy with reserved parking and breakfast included. These are the sort of touches that make the difference to your stay. The only negative thing which is typical in any hotel is the lack of guest etiquette, banging room doors in the middle of the night talking loudly in the corridor, which resorted to having to wear earplugs to sleep. Perhaps signs could be places by lifts asking guests to respect others & keep noise to a minimum during night? The only other thing was the walls are probably a bit thin as some noise of TVs could be heard. It seems we were lucky to have a rotation of guests in adjoining rooms so the noise was reasonably limitedover the period of our stay. The view from room was lovely, could wake up to that every day. Bathroom was good. The last thing would be I would say some refurbishment might be due soon to rooms? Back of bathroom door was very grubby by handle and paint was definitely needed in room.

Anonymous Business - 07/10/2018 AccorHotels certified review
« Friendly & efficient staff that made you feel welcome »

Short & sweet but appreciated the personal care of the staff to make it as easy as possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernard, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. It was an absolute joy to read your kinds words towards the staff at the hotel. Our team is truly passionate about the guest experience and it was our pleasure to take care of you during your stay and I am glad you enjoyed the personal touches our staff provided you during your short stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Murray U. Couples - 07/10/2018 AccorHotels certified review
« Good location, lovely grounds. »

unfortunately there was no hot water in our wing at night. The manager said he had a few people comment on this. He arranged for us to shower in another room. We had an early checkout and it was fixed by then. Our room was lovely, but it had an interconnecting door, so I listened to our neighbours snoring.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Murray, I very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry to hear that there was an issue with the hot water in your room but I am glad the Manager on duty was able to resolve this issue. It is always a pleasure to read a guest had a lovely time at our hotel. We truly wish all guests to feel welcome at the hotel and have a wonderful time in Queenstown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan martin Front Office Manager

Julie Couples - 07/10/2018 AccorHotels certified review
« Great Hotel »

We enjoyed our 3 day stay at Mercure Queenstown Resort. Although the hotel decor is a little tired in places the staff in contrast were bright and incredibly attentive. We were greeted at breakfast by a young trainee, Fou(?) who was fantastic throughout our stay. The breakfasts are limited in choices compared to other hotels, but still more than satisfying. Although we never had the chance to eat in the wonderful restaurant, our meals at he bar were great. Our lake view room, was just fabulous and very clean. A 15 min walk to the town centre by the lake is breathtaking and all downhill, however returning is rather strenuous. There is a bus stop close by and the taxi service is great. We would not hesitate in staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. Thank you for taking the time to note how friendly the staff were during your stay especially Fou I will pass on your comments to him. Kind words like yours help to encourage our team to maintain this high level of service. It was our pleasure to take care of you during your stay. I am sorry to hear you thought our breakfast buffet lacked variety. I am pleased to share we have a new executive chef who will be making exciting changes to our breakfast restaurant. We truly hope you enjoy the new selection and options on your next visit. We appreciate your sharing your concerns,. I am thrilled that you enjoyed the fabulous view that we have to offer and that you found the room to be clean and comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Jb Business - 07/10/2018 AccorHotels certified review
« Great from desk service, room & breakfast »

Great service from Aseem at front desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffery, I very much appreciate you taking the time to fill out our guest feedback survey. As a Silver Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to receive positive feedback. It is a pleasure when a staff member is recognised by our guests. Aseem is an asset to our team, thank you for your kind words and I will pass on your feedback. Our new executive chef has been working tirelessly with the food and beverage team to enhance all dining venues at the hotel and shortly we will be releasing a tasty new menu which you will have to come back and try! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Anonymous Families - 06/10/2018 AccorHotels certified review
« It was great! »

Staff were kind and extremely patient. Food was amazing, especially during breakfast. Our room did not disappoint and everything exceeded our expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kheng E., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. I am very glad to see that our staff were top class in their service as that is what we strive for every single day. It also brings me much pleasure to read that you enjoyed the meals that you had at our hotel too, I will be sure to pass your lovely comments on to both the front office staff and kitchen team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

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