Hotel - Mercure Queenstown Resort
Mercure Hotel Mercure Hotel

Mercure Queenstown Resort

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4.0/5 1,489 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Parasailing (Nearby)
    • Rafting (Nearby)
  • Skiing
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

  • 148 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • WiFi in your room
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,190 reviews

Our guest reviews for Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,489 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
N. Couples - 13/01/2018

We stayed in a Superior Lakeview Room: room was extremely small, carpet and water boiler were dirty, no bath tub, only small shower, breakfast quality was poor and of limited variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cora, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently working with our chef and food and beverage team to animate and upgrade the breakfast experience. We thank you for providing constructive feedback as it allows us to focus on improvements in line with the expectations and requirements of our guests. The hotel is also excited with further refurbishments and upgrades planned for 2018. Rest assured these refurbishments address the concerns in your review and we encourage you to give us the opportunity to serve you better as we are positive you will enjoy the new features. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Mythili V. Families - 12/01/2018

Overall very good experience even though the room seems a bit cramped for 2 adults and a 10 year old child. The South restaurant staff were wonderful. Regretting not getting their names. The car park spaces seems a bit cramped for the modern large cars. Was offered for luggage transfer when checked in but not for checking out but that's usual for nearly all the hotels except for very few who treats their guests the same all the time. The internet was not automatically activated so had to call the helpline myself to activate it which seems old age practice. Have requested to be become a Mecure member at check in but was not done unfortunately and this was done again at our last destination in Auckland. Other than these small issues the stay was a pleasant one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mythili, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. In particular I will share your comments with our food and beverage team as I am positive your words will serve as encouragement for the team to maintain their high level of customer service. Please note the hotel has signed you up to Accor's complimentary loyalty program Le Club. This has been done to the e-mail provided at check in. Please check your junk and other inbox as you should have received an e-mail from Accor to confirm the sign up. this validation must be completed to confirm your sign up. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Jc Friends - 12/01/2018
« air condition did not work efficiently »

Verything is pretty good except the tempareture adjustment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James , Thank you for taking the time to fill out our guest feedback survey. Your feedback is extremely important to us. Thank you for highlighting the areas you wish to see improvement from the hotel. We apologize for the issues you experienced with the air-conditioning in your room. We have reception on call 24 hours a day. One of our wonderful team members would have been more than happy to assist you during your stay with the air conditioning unit if we had been notified. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel in the near future Sincerely, Tegan Martin Assistant Manager

AccorHotels certified review
Lucy W. Families - 12/01/2018

It was great friendly staff good services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy , We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. Thank you for taking the time to note how friendly the staff were during your stay. Kind words like yours help to encourage our team to maintain this high level of service.It was our pleasure to take care of you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Assistant Manager

AccorHotels certified review
Dg Families - 12/01/2018
« Great service! »

The staff are always more than happy to help, even for odd things like fetching my daughter's socks which we dropped outside the window and almost impossible to retrieve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you very much for taking the time to fill out our guest feedback survey. It is always a pleasure to receive positive feedback about our staff as they are truly passionate about the guest experience. I will share your comment with our team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope to see you soon at the Mercure Queentown Resort. Sincerely, Elodie Beaugillet Acting Assistant Manager

AccorHotels certified review
Heidi Families - 11/01/2018
« Magnificent views »

Overlooking the lake with outstanding views, delicious food, friendly staff in very comfortable accomadation. Free on site parking is a bonus. We would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heidi, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views the hotel has to offer. Our new executive chef has been working tirelessly with the food and beverage team to enhance all dining venues at the hotel. We look forward to further upgrades and ideas he will be introducing during 2018. Thank you for taking the time to note how friendly the staff were during your stay. Kind words like yours help to encourage our team to maintain this high level of service.It was our pleasure to take care of you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Assistant Manager

AccorHotels certified review
Mark Couples - 11/01/2018
« Overall a nice stay. Great views, clean rooms and facilities, nice restaurants/bar and services. »

Beautiful view from the restaurant and our lake side room. We enjoyed the pool and spa facilities. Good service and clean spacious room. Some improvements would be to have a fan in the bathroom, it got very hot in there. A toilet brush would also be recommended. 2 bedside lamps as there was no lamp next to our queen bed. There was also no food stocked in the mini bar which would be easier than having to request it. The option of room service was a positive though. Overall a nice stay at a good hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback. We are thrilled you had an overall good experience and your time in Queenstown was memorable. With daily housekeeping service we wish to make our guests as comfortable and taken care of as possible. We do not keep toilet brushes in the room as our housekeeping team endeavours to complete all cleaning requirements for guests. In future we would be happy to provide a toilet brush on request or further housekeeping service should need be. Please do not hesitate to ask, our team is here to make you feel welcome. We have several refurbishments and upgrades planned for 2018 in which address your areas of concerns, we are positive you will enjoy the additions and changes on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Assistant Manager

AccorHotels certified review
Kyla E. Families - 11/01/2018
« Everything was AMAZING, except for your food. »

Service, room, facilities, etc. were all phenomenal, but your food was extremely overpriced for its' quality. We had breakfast and dinner there - dinner was decent, except for the seafood chowder, which was really bad. The breakfast as well was SO expensive for the quality. Absolutely no other comments, just that we would definitely stay again, we just would not return to the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kyla, Thank you for your comments from your recent stay with us at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback I am sorry to hear your dining experiences did not meet your expectations. I am pleased to share we have a new executive chef who will be making exciting changes to our breakfast restaurant in the near future. We truly hope you enjoy the new selection and options on your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Assistant Manager

AccorHotels certified review
Ravi Families - 10/01/2018
« Spacious roomes. Good food. »

The rooms are big and spacious. The views from the lakeview rooms are awesome. The morning views of the mountains against the lake are beautiful. The resort is away from the CBD, hence very quiet. Enjoyed the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ravi, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views from your spacious lake view room. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Assistant Manager

AccorHotels certified review
Caroline Couples - 10/01/2018

room was nice and the view was beautiful. unhappy that there was a charge for room service and i was also charged full price for a beer during 'happy hour'. car park was an absolute joke! we were told that it was free but that is for the few fortunate enough to find a spot. people were illegally parked just so they didn't have to hike up the mountain like we did. also unhappy that we were paying hundreds of dollars for the room and food and still got hit with a 2% credit card surcharge at all accor hotels! i have never met anyone who pays a hotel in cash just to avoid the surcharge

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline , Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry to hear you did not receive the happy hour price. If this error had been bought to our attention during your stay we would have been more that happy to rectify this for you. Rest assured we will follow up with the staff and management involved to ensure it does not happen again in the future. The Mercure Queenstown Resort is one of the only hotels offering complimentary parking in Queenstown. Guests are also able to park complimentary on the street outside our hotel. We are currently investigating with the Queenstown District council to see if we can extend our guest car park. We truly wish each guest to have a comfortable and memorable stay at the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Assistant Manager

AccorHotels certified review
Melzzie Couples - 10/01/2018
« Disappointed for the cost »

Personally my partner and I were very disappointed with our stay at the Mercure Resort. Firstly the issue with the lack of parking onsite is a real joke. You can see how bad it is with so many people parking illegally on yellow lines. Secondly the rooms are outdated for the money. The carpet is room 301 desperately needs replacing and is covered in marks. Very unappealing. Also being kept awake with the constant thumping of the lifts is ridiculous. The fact I paid almost $300 for one night here is terrible. I do hope you consider what I have written in this review.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The Mercure Queenstown Resort is one of the only hotels offering complimentary parking in Queenstown. Guests are also able to park complimentary on the street outside our hotel. I am sorry to hear that you had difficulty finding car parking at the hotel. Our Wonderful reception team would have been more than happy to assist you with finding a car park, had we been notified. We are currently investigating with the Queenstown District council to see if we can extend our guest car park. Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake in 2018. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Assistant Manager

AccorHotels certified review
Anonymous Families - 09/01/2018
« First time visitors »

A very positive stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Thank you for taking the time to fill out our guest feedback survey. As a Le Club loyalty member your feedback is extremely important to us. I am glad to hear that you had a positive stay with us. It is always a pleasure to receive such feedback and I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel in the near future Sincerely, Tegan Martin Assistant Manager

AccorHotels certified review
Anonymous Couples - 08/01/2018
« Enjoyed our stay »

We enjoyed our stay at the Mercure hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you further for providing constructive feedback regarding the wifi offered at the hotel. Your honesty allows us to focus our attention on areas that we can improve to enhance the guest experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Miguel A. Couples - 08/01/2018
« Good overall experience, but some points to improve »

Was a good overall experience, but miss some toilet privacy in the rooms. Also toilet brush would be appreciated. This is a recurrent issue with other accor hotels, not sure if is a house policy?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miguel, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback. We are thrilled you had an overall good experience and your time in Queenstown was memorable. With daily housekeeping service we wish to make our guests as comfortable and taken care of as possible. We do not keep toilet brushes in the room as our housekeeping team endeavours to complete all cleaning requirements for guests. In future we would be happy to provide a toilet brush on request or further housekeeping service should need be. Please do not hesitate to ask, our team is here to make you feel welcome. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
June W. Friends - 08/01/2018
« This is a very nice hotel , lovely helpful staff. »

An excellent stay , our rooms were ready , both with lake views...a very quiet hotel , really helpful staff , lovely food in the restaurant with spectacular views over the lake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear June, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As an Accor Plus Silver member your feedback and loyalty is extremely important to us. The team at the Mercure is absolutely thrilled you had a wonderful stay at the hotel. Our staff are truly passionate about the guest experience, so we thank you for highlighting their hard work and helpfulness during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Anonymous Families - 08/01/2018
« Mr »

Beautiful location, value for money breakfast, and reasonable facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terence, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Le Club Classic Member your loyalty and feedback is extremely important to us. It is always a pleasure to receive positive and constructive feedback. We are glad you had an overall enjoyable stay and highlighted the views of the Remarkable Mountains and Lake Wakatipu from the hotel. We noticed you rated the friendliness and attentiveness of our staff quite poorly. It is important for us to inquire further regarding this score as our staff are often praised for their service and highlighted in guest feedback reviews. At a time convenient for you could you please provide further feedback regarding this score. We would like to follow up with the staff members involved to ensure further training is given to ensure each guest receives the high standard of service the Mercure is known for. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Satya Families - 08/01/2018
« It was a wonderful stay »

Everyone was welcoming, the room was nice and clean and overall the gym, the spa and the pool was extremely well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Satya, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Le Club Classic member your feedback and loyalty is extremely important to us. It is always a pleasure to receive positive feedback. We are pleased you enjoyed many facilities of the hotel in particular the gym and spa pools. It is the goal of every staff to ensure each guest feels welcome at the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Jane D. Couples - 07/01/2018
« Great views good service and fine food »

Very helpful staff. Excellent service. Parking could be better during busy times. The main body of the hotel was hot. The room was a little tired and needed some TLC. The carpet needed cleaning and the walls needed a paint touch up. The bathroom was also a little tired. It was great that we had a laundry and the location provided excellent views.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Le Club Classic Member your loyalty and feedback is extremely important to us. It is always a pleasure to receive positive and constructive feedback. We are pleased you found our staff helpful and they provided you excellent service during your stay. The guest experience is of utmost concern to us and it was our pleasure to take care of you during your time in Queenstown. We are also pleased you made use of our laundry and rated the facilities at our hotel very highly. We have several refurbishments and upgrades planned for 2018 in which address your areas of concerns, we are positive you will enjoy the additions and changes on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Sarah A. Families - 07/01/2018

Nice clean bed , pools And good breakfast , However must due to the holiday season, their had not enough staffs, we waited for a long time to check in, and we waited for long time for someone to send our Luggages to our room, but we end up have to pushed the trally by ourselves to our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jiang A., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The guest experience is of utmost importance to us at the hotel and we endeavour to make each guest feel welcome from the moment they arrive at the hotel. We apologize this is not the service you received. While the hotel is currently extremely busy and working at 100% capacity, this does not mean the service received by our guests should falter. We will be revising staffing levels daily to ensure this incident does not occur during future busy times. We wish to greet each guest immediately on arrival and personally escort them to their room with porterage service. We thank you for bringing this to our attention as it allows us to improve moving forward. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Anonymous Families - 07/01/2018
« Beautiful View »

It’s been great staying at mercure. The view from my room was amazing, the bed sooo comfy, it’s clean even there are smoe spots in the carpets. The food is nice, since we’re just tried some snacks and bread for breakfast. The staffs are very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ardhana, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. We are thrilled you had a wonderful time at the hotel and enjoyed the view from your room and service received by the staff. Hopefully next time we can entice you to join us at South Eatery for a full three course meal, it would be our pleasure to take care of you during your dining experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

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