Hotel - Mercure Queenstown Resort
Mercure Hotel Mercure Hotel

Mercure Queenstown Resort

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4.0/5 1,498 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Parasailing (Nearby)
    • Rafting (Nearby)
  • Skiing
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

  • 148 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • WiFi in your room
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,276 reviews

Our guest reviews for Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,498 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Nancy Solo - 13/02/2018
« not very impressed »

The hotel is not well-kept, bed was not that comfortable, pool was cold, room was cold, thermostat didn't work, no extra blanket in the closet, very expensive nice handwritten note welcoming me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nancy, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We apologize you did not feel the hotel was well kept. It is extremely important to the hotel that every guest feels comfortable during their stay and we are disappointed your experience did not allow you to enjoy the facilities. The room you stayed in has two heating sources. The thermostat and aircon/heating unit on the wall. We apologize if this was not properly communicated to you. We would have been more than happy to show you how to switch over from aircon to heating had we been made aware of the issue during your stay. Similarly extra amenities, including blankets, are available on request. We thank you for letting us know as we understand now we should provide further information in each guest room to ensure guests are aware how they can receive help or additional amenities. We apologize you did not find the bed in your room to be comfortable. A restful sleep is one of the most important factors in having a wonderful stay so we understand why this issue detracted from your stay. We will take the time to inspect the bed in the room you stayed in. We recently replaced the beds within the hotel and will investigate if we require thicker mattress toppers or additional support. Thank you again for this feedback as it allows us to improve moving forward. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Reuben P. Business - 11/02/2018
« Awesome »

Easy, fun and had an awsome time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rueben, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. We were thrilled to read you had an awesome time at the hotel, it was truly our pleasure to take care of you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Anonymous Couples - 10/02/2018
« Perfect location, your staffs were amazing I have never been made to feel more welcome »

We were greeted by a young man called Keanu {I think this was his name, I’m terrible with names sorry} but this guy was awesome from the start, happy funny and throughout the stay an absolute credit to you company. All of your staff that we meet were of a very high standard and made us feel very relaxed, I have stayed all over the world and what have achieved with your crew is very cool, keep it up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. We are truly lucky to have such passionate staff at the Mercure Queenstown Resort. Each and every individual prides themselves in ensuring every guest is well taken care of during their stay. I will pass on your feedback to Keanu. We appreciate Keanu's upbeat and positive personality and thank you for taking the time to highlight him in your review. Kind words always serve as encouragement for our team to maintain this high level of customer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Ti Families - 10/02/2018

I was asked to pay extra $100 as deposit when I checked in. The day I checked out, I asked staff how about my $100 deposit? I had been told it would refund within 3 days,maybe. The female staff looks quite unsure so I dont believe what she said. I checked out on 2nd of Feb 2018, so far I still have not received any refund regarding &100 deposit.Today is 10th of Feb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tian, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We apologize for the miscommunication regarding the pre-authorisation held on your credit card. Please rest assured the hotel has not taken any money from your card, the amount is held by your bank and released within 5-7 working days depending on the policies and procedures of your bank. Due to the weekends not counting as working days the amount should be released by your bank today or tomorrow. At this stage the hotel is no longer holding the funds, should you not see the amount release into your account please contact your bank directly as they are responsible to release the funds. Again we apologize for the miscommunication and any inconvenience or undue stress it has caused you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
R C. Couples - 10/02/2018
« Room needed revamping.. Old and tired »

Was disappointed.. Breakfast staff badly needed hospitality training..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The guest experience is of utmost concern to us at the Mercure Queenstown Resort and our team prides itself on its customer service. The staff at the hotel are often highlighted in reviews for their quality service so I was disappointed to read this was not the experience you had during your time at the hotel. I apologize the service you received at the restaurant did not make you feel welcome and you felt further training is required for our staff. Rest assured this well happen. We have followed up with the food and beverage manager who will commence performance management and re-training with the staff members involved. We have taken your feedback regarding the room you stayed in. We are excited for several exciting refurbishments and upgrades in 2018 which will address the areas of concern in your review. We are positive you will enjoy the upgraded products on your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Jim W. Business - 09/02/2018
« A pleasant stay. »

Great service at night by bar and restaurant staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We very much appreciate you taking the time to fill out our guest feedback survey. I am happy to hear that you had a pleasant stay and it is always a pleasure for us to receive positive feedback about our staff. I will share your comment with our Food and Beverage team. I am sorry that the room didn't meet your expectations. Room allocations are based on the reservation type made by the guest. The room type you booked was for a garden view room and upgrades are subject to availability. Due to the high season, we didn't have any lake view rooms available during your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elodie Beaugillet Assistant Manager

TripAdvisor review
Family - 09/02/2018
« Pay extra to get that magnificent view »

Exceptional staff at reception, breakfast and room service. Hotel is clean and modern. We loved the room with a view of The Remarkables, Lake, Cecil Peaks etc. My 15month old daughter was also mesmerised. Great stay overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moomtahina, Thank you kindly for taking the time to tell us about your experience at the Mercure Queenstown Resort. The hotel is certainly set in a beautiful and enchanting location, we are thrilled you were mesmerized by the views of Lake Wakatipu, the Remarkables, and Cecil Peak. Waking up in the serenity of Queenstown in always a treat. Thank you for highlighting the service provided by our front desk team. It was our pleasure ensuring you felt welcome during your stay. Thank you again for taking the time to review our property, we look forward to welcoming you back to the hotel in the near future. Warm Regards Lisa Ireland General Manager

AccorHotels certified review
Katrina W. Business - 08/02/2018
« most improved »

The service was polite and efficient, very friendly and welcoming. In large part to Tegan Assistant manager who found me a room - thanks so much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katrina, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It was a pleasure to read you found the service to be polite and efficient. We endeavour to ensure every guest has a comfortable and positive memorable stay at the hotel. Thank you for highlighting our Assistant Manager Tegan! Tegan truly puts the guest first and we appreciate her knowledge of the area and passion for guest well-being. I will pass on your feedback to Tegan and highlight her efforts at our next staff get together. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Amanda Couples - 08/02/2018
« Mrs »

Your customer service was good but i feel the accomodation is overpriced for a standard motel. We payed over $300 a night and The room we stayed in was dated and the bathroom is in need of a Reno. Yes we did get a glimpse of the mountains.. but as did we at the caravan park for $50 a night. We stayed 2 nights in what we thought would be a luxury experience to start our honeymoon but left feeling very underwhelmed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you highlighting the service you received from staff at the hotel. Guest well-being is of utmost importance to our staff at the hotel and we endeavour to ensure every guest feels welcome. We apologize the room did not meet your expectations. We have recently refurbished our superior lake-view rooms and are excited for further renovations and upgrades underway in 2018. We look to modernize our rooms and public areas as well as update our restaurant offerings and display. We are positive you will enjoy the improvements on your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Ssmith Friends - 08/02/2018
« Housekeeping / cleaning: rug -absolutely filthy , actually required shampooing.not to mention that it had not been vaccumed since previous customer. »

Our agent thought this was a good place for us in spite of distance to main centre. Agreeed. But! needs shuttle.Meals too large. We ate soup,which we discovered was not changed each day although from menu one thought there was a different soup du jour. Front desk less than welcoming . Public bathrooms nicely maintained. Elevators very slow. We almost always walked.pool okay. Hot tub good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We apologize the carpet in your room was not up to standard. Our housekeeping team has meticulous cleaning standards and supervisory checks to ensure every room is presented at its best. We will follow up with the manager and team members involved in order to re-train and performance manage. Please rest assured this is a one off occurrence and we will continue to work towards maintaining our high attention to detail. We thank you for your feedback regarding the size of our meals and soup offered at the restaurant. We will speak with the executive chef regarding this size of the meal and move forward with alterations should they suit the majority of our guests. The soup offered at South Eatery does change daily and we apologize if this was miscommunicated to you. Variety and selection is of utmost importance to our chef and he enjoys creating new dishes and desserts. We were disappointed to read you felt our front desk team was not welcoming. The staff at the hotel are renowned for their customer service and often highlighted in guest reviews. We apologize this is not the experience you received and would like to follow up further with the issue. At a time convenient to you we would appreciate further feedback in order to follow up with the specific staff members involved. We wish every guest to have a positive memorable experience at the hotel and feel welcome during their stay. Additional feedback would help us work on the root cause of the issue to ensure every guest receives the high standard of service the hotel is known for. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
No W. D. ?. Families - 07/02/2018
« Great staff views very nice »

Mint

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, We very much appreciate you taking the time to fill out our guest feedback survey. As an Accor Plus Silver member your loyalty and feedback is extremely important to us. It was a pleasure to read you had an overall wonderful stay and enjoyed the spectacular views from the hotel. We thank you further for highlighting the staff at the hotel. The hotel takes great pride in being renowned for its customer service, it truly is our pleasure to be able to take care of you. We truly apologize you did not receive your welcome drink vouchers. It is imperative our loyalty guests receive above and beyond the benefits offered by our program. We truly appreciate your loyalty and are disappointed we missed out on the opportunity to thank you further. Rest assured this one off mistake will not occur in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
L. Families - 07/02/2018
« more than ok »

too short. fantastic room or should I say rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kurt, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Le Club Classic Member your loyalty and feedback is extremely important to us. It is always wonderful to receive such a high score from a loyalty member. We are particularly pleased you thought your room was fantastic! The staff at the hotel work together to ensure every guest feels welcome during their stay, it brings us great joy to know we have succeeded in ensuring a guest has had a fantastic time in Queenstown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Jackie G. Families - 06/02/2018
« More than adequate »

Fire alarm went off while we were there but no information or explanation given

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacquelyn, We very much appreciate you taking the time to fill out our guest feedback survey. We are pleased you had an overall enjoyable stay and rated the facilities of the hotel very highly. We apologize for the inconvenience of the fire alarm during your stay. The weather in Queenstown was uncommonly hot, so much so that one of the heat sensors in the hotel were triggered. We apologize this was not communicated to you we were waiting for final reports from the fire brigade before releasing information from guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Jonathan W. Business - 04/02/2018
« A beautiful place. »

A great short stay in a very beautiful place. The staff were very friendly and helpful and the views across the lake are just fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As an Accor Gold Member your loyalty and feedback is extremely important to us. The Mercure Queenstown Resort is lucky to be located in such a beautiful town, it was truly our pleasure to share the sunning views of Lake Wakatipu and the Remarkable Mountains with you. We thank you for highlighting the staff at the hotel. The guest experience is of utmost concern to our team and it is important every guest feels welcome during their stay. I will pass on your kind words to our team as I am positive they will serve as encouragement for everyone to maintain this high level of customer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Anonymous Families - 04/02/2018
« friendly helpful staff, clean and spacious rooms »

Helpful reception staff with advice on weather and things to do. Clean room with two large beds. Good to have outdoor pool but it was a bit tired and needed repairing and cleaning. Good range of food for breakfast. Lovely view from dining area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lena, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments to our front desk team as I am positive your words will serve as encouragement for our team to maintain this high level of customer service. The guest experience is of utmost important to us at the Mercure Queenstown and we are thrilled you felt welcome during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

TripAdvisor review
Family - 04/02/2018
« Stay was Perfect! »

Very enjoyable stay, rooms were terrific! Very clean, modern decor & views were amazing. The staff at the hotel were lovely, very friendly & happy to help with anything needed. Would highly recommend, it might be a little distance from the main town but the privacy was a lot better then staying Lakeside which we also did. A shuttle service would be helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonia, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I was thrilled to read you had an enjoyable stay and thought your room was terrific. Having recently refurbished our superior lake-view rooms we are pleased you enjoyed the modern decor and amazing views from the room. Thank you further for highlighting the staff at the hotel. The guest experience is of utmost concern to us at the hotel, and it was truly our pleasure to take care of you during your stay. We thank you for the suggestion of adding a shuttle service to the hotel. It is something we look to implement moving forward. In the mean time guests can use the local Orbus which arrives outside the main road of the hotel every fifteen minutes. Thank you again for taking the time to tell us about your stay, we look forward to welcoming you back to the hotel in the near future. Warm Regards Lisa Ireland General Manager

AccorHotels certified review
Sonia A. Families - 02/02/2018
« Excellent, would highly recommend. »

Rooms were very comfortable & clean. Staff were lovely on front desk & restaurants. Beautiful views!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to read you had an excellent stay and would recommend our hotel to your friends and family. Thank you further for highlighting the front desk staff, it was our pleasure to take care of you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
David M. Couples - 02/02/2018
« Great views. Staff v.helpfull. »

Bit put off when we got in but realised the complaining woman was drunk. You hotel is the best we have stayed in N.Z. Well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David & Heather, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Le Club Classic Member your loyalty and feedback is extremely important to us. It was incredible to read you rated us the best hotel you stayed in during your time in New Zealand. Thank you for the kind words towards the hotel and staff. It was our pleasure to take care of you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Jason Couples - 31/01/2018
« Old hotel, run down, smelly, poor service »

As above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We were disappointed to read you found the service from our staff to be poor. Our team prides itself on its customer service and are often highlighted in reviews by our guests. We have taken your remarks very seriously and would like to follow up with the instances that caused this score. At a time convenient for you we would appreciate further detail so we can commence performance management and re-training. We wish all guests to feel welcome at the hotel therefore it is important to us to rectify this issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Readings Front Office Manager

AccorHotels certified review
Jon Couples - 31/01/2018
« Fantastic holiday in Queenstown. We were »

We were extremely satisfied with our stay at the Mercure Queenstown Resort. A small inconvenience was that there was no scheduled hotel shuttle in and out of town considering the hotel location at the top of a steep hill with poorly located local bus stops. Having said that, the view was sensational.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. We are pleased you had a fantastic holiday in Queenstown and enjoyed the spectacular views from our hotel. The hotel is currently in discussions on implementing a shuttle service for the hotel. We are currently working out logistics and budgeting moving prior to moving forward. The local bus picks up/drops off on the main street outside the hotel. We apologize if the stops were not properly communicated to you as there is one within a very short distance from the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Readings Front Office Manager

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