Hotel - Mercure Queenstown Resort
Mercure Hotel Mercure Hotel

Mercure Queenstown Resort

4.0/5 1,585 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Parasailing (Nearby)
    • Rafting (Nearby)
  • Skiing
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

  • 148 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • WIFI in your room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 5,148 reviews

Our guest reviews for Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,585 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 15/09/2018 AccorHotels certified review
« Family Holiday »

Very good, excellent, helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

Anonymous Business - 14/09/2018 AccorHotels certified review
« My overall experience was pleasant and met expectations. »

Staff were friendly. Hotel was clean. Food was delicious. Rooms were comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Narelle & Doug L., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Mitchell O'Connell Assistant Manager

Anonymous Couples - 14/09/2018 AccorHotels certified review
« Enjoyed Queenstown and the views from the hotel. »

Overall very good. However the choice music in the bar and restaurant spoiled the atmosphere. The music was intrusive and inappropriate for the surroundings. Suggest instrumental popular classical.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey H., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise about the choice of music that was played in the dining area for you. I have passed your comments on and we will do our best to avoid this situation in the future Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

Debbie Couples - 14/09/2018 AccorHotels certified review
« Impressed »

We were helpfully, upgraded to another room when our original room did not meet our expectations. Another plus was when the young man at reception found us a car park when they were full. The only downside was the noisy elevator.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie K., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It never ceases to put a smile on face reading that one of our guests enjoyed there time with us. I am very glad to read that our staff could accommodate you when your standards were not firstly met. I will pass your kind words on to the young gentleman who helped you with the car park ordeal. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

Ray Couples - 13/09/2018 AccorHotels certified review
« ARM welcome by staff »

Pleased to have received an upgrade on arrival Parking at a premium, However staff were very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray M., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

Bec.f Families - 13/09/2018 AccorHotels certified review
« Nice »

Our view from the room was amazing!! Most staff at front desk were very friendly although some from the bar could of been a bit more enthusiastic. We had the buffet brekky most mornings although we were dissatisfied that the menu never changed which was boring. Also not too sure about the $4.50 tray service for room service seems a bit steep especially when only ordering a coke. Alround most staff were inviting and accommodating, rooms were average but the views were stunning!! Not recommended if u have kids!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca F., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mitchell O'Connell Assistant Manager

Eric O. Y. Couples - 13/09/2018 AccorHotels certified review
« Great experience over all »

Good customer service. The room is tidy and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mitchell O'Connell Assistant Manager

Tim B. Business - 13/09/2018 AccorHotels certified review
« Beautiful location with good rooms and most facilities good. »

Good. for both the business part of my stay and the Family relax time staying on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim & Joanne B., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very glad that we could accommodate you while you kicked your feet up and a had a well deserved break. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

Anonymous Business - 12/09/2018 AccorHotels certified review

Great view, comfortable bed, team went that extra mile to make sure we were looked after.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shubhangi K., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am thrilled to read that our staff went the extra mile to ensure that you had a fantastic stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

Family - 12/09/2018 TripAdvisor review
« Awesome Hotel »

The location was a little out of town, but the hotel makes up for it by the fantastic views, so very quiet and super friendly staff. The breakfast was a little hohum, same old things for a buffet and the staff were really stretched during breakfast, but the facilities (pool, spa), lovely rooms and that view certainly make up for it all. As a club member I was treated even more exclusively and made the stay even better.

Marilyn D. Couples - 11/09/2018 AccorHotels certified review
« Mrs »

Reasonable- dissapointed not made aware we were expected previous night. Our mistake , however no flexibility and had to pay for last night after having paid top dollar for 7 previous nights .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. I do apologise about the confusion about the terms and conditions of your booking. If you give us the chance to redeem ourselves with another I am sure that you will leave with a smile as we take our guests satisfaction very seriously and prioritise it above all else Sincerely, Mitchell O'Connell Assistant Manager

Lynda Families - 11/09/2018 AccorHotels certified review
« Fantastic place »

The staff were very friendly and the location had fantastic views, a little out of town, but the bus was handy. Breakfast was ho-hum really, just same old same old, staff were very stretched at breakfast - had to wait and ask for cutlery etc, but generally was a very enjoyable stay, very clean and tidy, and would certainly be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynda W., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Mitchell O'Connell Assistant Manager

Caleb S. Couples - 11/09/2018 AccorHotels certified review
« Lovely hotel friendly staff »

We had a great stay, for the price we paid we weren’t expecting much. But the staff were great, and the hotel exceeded my thoughts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caleb S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It never ceases to put a smile on my face when I read that we exceeded our guests expectations. Thank you very much for your kind words about our hotel I will be certain to pass you kind words onto my staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

Anonymous Couples - 11/09/2018 AccorHotels certified review
« Good »

Room was ok. There was gum stuck to the carpet and the bathroom had no ventilation. But overall had a nice time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriel S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am very sorry about the gum on the floor in your room, That is not up to our high standards and I will pass your comments onto our housekeeping team to ensure that this problem does not reoccur in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

Wendy Families - 11/09/2018 AccorHotels certified review
« Stay was ok »

I found the pricing odd as I booked 2 rooms with one with views which was more expensive and the second without however the second room was far more superior and updated. I also was disapointed to find the bar closed for a night with a wedding however this was not advised with the same advise as the restaurant being closed. We had had a big day and was looking forward to a quiet drink but were unable. Otherwise we found the stay good and all of the staff lovely. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. As a Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We also apologise that closing of our bar and restaurant on the wedding day was not communicated to you properly. We have taken your feedback very seriously and wish to follow up with the individuals involved. Whilst it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aseem Paul Assistant Manager

Dianne F. Couples - 10/09/2018 AccorHotels certified review
« Not as good as previous visits. »

On arrival the access lifts to the rooms was not well explained and the building layout confusing. We met several new arrivals lost and unsure how to find their rooms during the 3 days that we were there. Staff did not seem aware of the confusion and did not offer assistance in finding the correct lift for each section of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dianne F., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mitchell O'Connell Assistant Manager

Leah S. Families - 10/09/2018 AccorHotels certified review

Great view! Too far to walk in and out of town with kids though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leah S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always lovely to hear positive reviews of our hotel. It brings me great pleasure to read that you enjoyed the view that we are privileged to look at everyday. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

Anonymous Couples - 10/09/2018 AccorHotels certified review
« Overall good »

Overall it was good. Lack of shower pressure in our first room was annoying. Shower pressure was good when we moved to level 4.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James W., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I do apologise about the shower pressure in your first room if you could please email h1… and tell us what room number it was in order to fix the issue. Thank you for taking the time to write this review and we look forward to seeing you again in the future Sincerely, Mitchell O'Connell Assistant Manager

Diana Families - 10/09/2018 AccorHotels certified review
« Beautiful location very helpful staff »

A great quiet location, staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diana M., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

R P. Families - 10/09/2018 AccorHotels certified review
« Whole family had a great stay in Queenstown. Staff were friendly. »

We had a great stay and had a number of celebrations during our stay, and the chef at the Mecure was kind enough to make us 2 cakes while we were there for our two daughters birthdays. Location was ideal for our stay and the views were beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Perrin Brown, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a highlight to read that our guess had a fantastic stay with us and it makes me very happy to hear that all of the staff treated you well. At the Mercure we always go the extra mile to make sure that our guests have the most amazing stay and I am very glad to hear that our chef could help you with your celebrations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell O'Connell Assistant Manager

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