Mercure Queenstown Resort 4 stars

TripAdvisor rating 4.0/5 1,680 reviews
Mercure Queenstown Resort
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Hotel extras

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Rooms outlook - either picturesque Lake or relaxing Garden views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Contact email

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :   HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :   HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Currently, close to our hotel

LUMA Light Festival

From 31/05/2019 to 03/06/2019

At 1.7 km

Skyline Gondola Queenstown

From 01/01/2019 to 31/12/2019

At 1.7 km

Audi quattro Winter Games NZ

From 20/08/2020 to 06/09/2020

At 1.8 km

Arrowtown Autumn Festival

From 23/04/2019 to 28/05/2019

At 2 km

Ecotour of the fjord at Milford Sound, visit

From 01/01/2019 to 31/12/2019

At 19 km

Milford Track, hike

From 01/01/2019 to 31/12/2019

At 19 km

Our accommodations

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: x4
  • Area: From 24
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Garden View room with King-size bed

  • Max. number of persons: x3
  • Area: From 24
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Lake View Room with 2 Queen-size beds

  • Max. number of persons: x4
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Lake View Room with King-size bed

  • Max. number of persons: x3
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: x4
  • Area: From 28
  • Views: Lake side, Bay view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Lake View Room with King-size bed

  • Max. number of persons: x3
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe(...)

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Find out more and book

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 129 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more
Mercure Queenstown Resort Meeting Room

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,052 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,680 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Outstanding

Customer review rating 4.3/5

Ebony Couples - 15/05/2019 AccorHotels certified review

It was amazing. awesome views. Immaculate rooms. We also very much appreciated the kind staff calling 30 minutes after we arrived to checkin to see if the room was up to standard and to see if we had any requests. Best customer service. 100% would stay there again, strongly recommend

Dear Ebony M., Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views from your spacious lake view room. You have noted many positive attributes of the hotel and we always appreciate kind words towards our staff and service as we pride ourselves on our customer service. We truly wish all guests to feel welcome at the Mercure Queenstown Resort. Thank you for recommending our hotel, it would be our pleasure to welcome you back to the hotel in the near future. Sincerely, Tegan Martin Front Office Manager

Great view, hassle free stay

Customer review rating 4.3/5

Florence B. Families - 14/05/2019 AccorHotels certified review

Stayed in Lakeview Deluxe Room. Perfect stay for us with two kids, two queen beds in the large room. Parking is included, first come first served basis. Breakfast wasn't included in our fare, it was $25pp. The view from courtyard is great. Hot tub available at 38 degrees. Free internet with Accord membership. Friendly service throughout! Will return to stay again!

Dear F. Florensia, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush Front Office Manager

A very comfortable stay!

Customer review rating 4.3/5

Angeline L. S. H. Families - 13/05/2019 AccorHotels certified review

My 6 year old loves the reception she got at Check-In. She was asked to be a 'detective'. So she definitely enjoyed the whole process as well. Your staffs at the reception are sincerely quite a trooper.

Dear Sook H. Loo, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Very welcoming, staff exceptional.

Customer review rating 4.3/5

Deirdre A. K. Couples - 13/05/2019 AccorHotels certified review

All staff were exceptional, Arush offered so many great suggestions from restaurants to sightseeing. Disnish, Bessy, Brady to name a few were The Remarkables of the hotel. Again thank you Arush for everything

Dear Deirdre A., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback and such kind comments towards our team I will share your comments with those mentioned. It was a pleasure to have you stay with is and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Amazing! Be back for sure next time.

Customer review rating 4.3/5

Moana S. Families - 12/05/2019 AccorHotels certified review

Its such a beautiful resort to stay at views were breath taking and the service was amazing!

Dear Moana, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure it will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Nice view, quiet but convenient location,Friendly staff.

Customer review rating 4.3/5

Xian W. Families - 12/05/2019 AccorHotels certified review

Nice view, quiet but convenient location,Friendly staff. Especially the cleaner who helped me to set up the baby cot. Very good experience

Dear Xian W., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Front Office Assistant Manager

Mr

Customer review rating 4.3/5

Anonymous Families - 11/05/2019 AccorHotels certified review

The room was ok.. we experienced faulty bathroom facilities. Dinner was over cooked. However the staff were absolutely friendly

Dear Harshad s., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. . Sincerely, Arush Kapoor Assistant Manager
Customer review rating 4.3/5

Anonymous Couples - 10/05/2019 AccorHotels certified review

Room was good with a great view of the lake and mountains. Bed was very comfortable but the pillows not so. Bar area was good and our meal in the restaurant was very nice. Staff were friendly and helpful.

Dear Margaret T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arush Kapoor Assistant Manager

Very Satisified except that I was charged extra fees which was not mentioned in the website

Customer review rating 4.3/5

E F. Families - 09/05/2019 AccorHotels certified review

Rooms are clean, lots of parking...the views are very nice. The food is not so good unfortunately, the bacon are burnt, congee no taste. We ate at Novotel and food is different. When I booked online, the system says pay only $2. for buffet breakfast, I paid $151 for one night including breakfast. For the other booking, I paid $448 no breakfast. But when we checked out, we were charged $657.90 and the helpdesk said it was for the breakfast?

Dear Esmilita F., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Whilst we are pleased you found our front desk team helpful, we were disappointed to read our food and beverage team felt short in ensuring you had a positive memorable stay. The team is known for being extremely customer orientated and hardworking and are often highlighted in guest reviews for their service. We have followed up with the restaurant and bar manager with your feedback so he can commence re-training and performance management with the staff on during your stay. It is important we rectify the issue and maintain quality to ensure every guest is taken care of during their stay. We thank you for providing this feedback as it allows us to address the issue and improve for the future. It is our hope you give us the opportunity to serve you better in the near future. Sincerely, Arush Kapoor Assistant Manager

Amazing views, clean rooms, friendly staff, but average food

Customer review rating 4.3/5

Emma Families - 09/05/2019 AccorHotels certified review

You can’t beat the views - just wow! Had to pinch myself every time I opened the curtains in the morning. The rooms were lovely and clean. The staff were all very friendly and helpful. My hairdryer blew and affected all of the electrical points in the room. It was all fixed in 10 minutes. Very impressed. The only thing letting the hotel down is the food. At breakfast each morning, the food was generally very overcooked, particularly the bacon and hash browns. We ate dinner in the restaurant on our first night and it was very average, especially for the price. Out of seven of us, only the kids really enjoyed the meals. There wasn’t enough staff on so service was very slow and some meals were forgotten. Other than that, we had a fabulous stay. Did I mention the views!!!

Dear Emma, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It was a pleasure to have you stay with us and I am pleased that you enjoyed the views and found the staff to be friendly. Thank you for your feedback regarding you breakfast and your comments regarding the food. I have passed on your comments for the food and Beverage Manager to investigate what may have lead this to occur. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Great location - food slightly disappointing

Customer review rating 4.3/5

Ian L. Couples - 07/05/2019 AccorHotels certified review

The hotel and facilities were generally good. The hotel is a good walk from Queenstown but with a regular bus service. The reception staff were very helpful.The biggest disappointment was the food and in particular the server's lack of knowledge about the menu items

Dear Ian & Susan l., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Whilst we are pleased you found our front desk team helpful, we were disappointed to read our food and beverage team felt short in ensuring you had a positive memorable stay. The team is known for being extremely customer orientated and hardworking and are often highlighted in guest reviews for their service. We have followed up with the restaurant and bar manager with your feedback so he can commence re-training and performance management with the staff on during your stay. It is important we rectify the issue and maintain quality to ensure every guest is taken care of during their stay. We thank you for providing this feedback as it allows us to address the issue and improve for the future. It is our hope you give us the opportunity to serve you better in the near future. Sincerely, Arush Kapoor Assistant Manager

Everything went smoothly during our stay.

Customer review rating 4.3/5

Susan Families - 07/05/2019 AccorHotels certified review

It was very enjoyable. Our room was clean and attractive, and it contained everything that we needed. I would have perhaps liked some extra clean towels, but that might have been our fault for not having the right sign on the outside of our door.

Dear Susan H., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Front Office Manager

Truley magnificent

Customer review rating 4.3/5

Keith Couples - 06/05/2019 AccorHotels certified review

Absolutely wonderful. . It was our golden anniversary and could not have picked a better venue. Helpful friendly staff, wonderful views from our room and too the dinning room where we very much enjoyed the food. Congratulations to all the crew and too the management where it all starts. Thankyou Kaye and Keith H.

Dear Keith H., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We definitely want you to visit us again...!! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Front Office Manager
Customer review rating 4.3/5

Anonymous Solo - 06/05/2019 AccorHotels certified review

Comfortable room well appointed with goi d shower, tea and coffee making facilities.

Dear Maire C., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Front Office Manager
Customer review rating 4.3/5

Anonymous Business - 05/05/2019 AccorHotels certified review

Pleasant and helpful staff

Dear Suzanne Marie Ms R., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankusk koshal Front Office Manager
Customer review rating 4.3/5

Tgp Families - 05/05/2019 AccorHotels certified review

Great hotel with scenic views that are hard to replicate. Amazing staff at front desk and were always helpful. Clean and comfortable rooms but a little dated compared to other hotels in the same group.

Dear George P., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankush koshal Front Office Manager

Exceeded expectations

Customer review rating 4.3/5

Kieren Couples - 05/05/2019 AccorHotels certified review

From the unexpected VIP parking when we arrived, to the excellent service, large room, stunning views and exquisite finishes, this was an incredible stay and I will be staying here when returning to Queenstown in future.

Dear Kieren W., We very much appreciate your comments regarding your stay with us at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback and I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff. Thank you for sharing your experience. We are looking forward to welcoming you again at the hotel. Sincerely, Helene Joly FO Assistant Manager

Very good

Customer review rating 4.3/5

Francisco S. Solo - 04/05/2019 AccorHotels certified review

Friendly staff, clean and comfortable room. Perhaps only comment (as usual in NZ) would be to include WIFI with room charge. How easy would it be to give everyone access and either absorb the cost or even increase the price of your rooms accordingly. It's an important service that should be provided (even as a hidden cost to the customer). Anyway food for thought.

Dear Francisco S., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The hotel does offer complimentary wifi to Le Club and Accor plus members staying at the hotel. Le Club is our complimentary loyalty program, we would be more than happy to enrol you for your to receive complimentary in room wifi during your next stay. Alternatively we offer all guests complimentary wifi daily in the lobby as well as use of our hotel computers. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. . Sincerely, Arush kapoor Assistant Manager

Exceeded expectations

TripAdvisor rating 4.0/5

Kieren W Couples - 04/05/2019 TripAdvisor review

From the free VIP parking on arrival to the friendly service, stunning views, spacious room and exquisite finishes, this stay exceeded our expectations and we will be staying here when we visit Queenstown again.

Dear Kieren W, Thank you for sharing your comments regarding your stay with us at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback and I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff. Thank you for sharing your experience. We are looking forward to welcoming you again at the hotel. Kind Regards Lisa Ireland General Manager

Beautiful views , pleasant staff

Customer review rating 4.3/5

Anonymous Couples - 03/05/2019 AccorHotels certified review

Food average in breakfast buffet, Husband did not like it at all , bacon dry, limited variety.

Dear Anne N., Thank you for your comments from your recent stay with us at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback I am sorry to hear you thought our breakfast buffet lacked variety. I am pleased to share we have a new executive chef who will be making exciting changes to our breakfast restaurant. We truly hope you enjoy the new selection and options on your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arush Kapoor Assistant Manager
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