Grand Mercure Wellington 5 stars

TripAdvisor rating 4.0/5 347 reviews
Grand Mercure Wellington
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Hotel extras

One of the capital's most conveniently located accommodation options for couples, business travellers and families - offering easy access to local attractions and central city businesses by foot, car and public transport.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Grand Mercure Wellington

345 The Terrace
6001
wellington
new zealand

Tel: +6443859829

Fax: (+64)4/3852119

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    WELLINGTON At 8km / 5 miles

  • By boat

    EVENING POST HARBOUR FERRY At 3km / 1.88 miles

  • By boat

    FASTCAT & INTERISLAND FERRIES At 3km / 1.88 miles

  • By car

    GHUZNEE STREET At 1km / 0.63 miles

  • By car

    THE TERRACE EXIT At 2km / 1.25 miles

  • By train

    CENTRAL At 1.5km / 0.93 miles

GPS :-41.293532, 174.769526

Currently, close to our hotel

Wellington Cable Car, outing

From 01/01/2019 to 31/12/2019

At 998 m

In the footsteps of the Lord of the Rings in Wellington

From 01/01/2019 to 31/12/2019

At 4.7 km

Matiu Island in Wellington, visit

From 01/01/2019 to 31/12/2019

At 8.9 km

Our accommodations

Elegantly appointed rooms in warm rich tones and plush fabrics. Choose from Superior, Deluxe and Executive rooms or the opulent Executive Suite.

Superior King

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Superior Twin Single

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Deluxe King

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Deluxe Twin Single

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Executive King

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Executive Suite

  • Max. number of persons: ‌3
  • Area: From 39
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

FORAGE KITCHEN + BAR

Type of cuisine: International

FORAGE Kitchen + Bar, overlooks the vibrant district of Te Aro that harbours some of Wellington's finest cuisine and artisan produce. FORAGE Kitchen + Bar harvest elements from New Zealand's unique terroir and bring stories back from the farm.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FORAGE BAR

Photo non contractuelle / Strictly non binding

In tribute to the capital of craft beer, Forage Bar highlights the craftsmanship of the darker side of Wellington, as porters and dark beers sit side by side with international favourites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 180 m²

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Grand Mercure Wellington

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,457 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

347 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great stay

Customer review rating 4.3/5

Anonymous Business - 13/06/2019 AccorHotels certified review

Nice quick check in. Did not have any local currency so was able to change some at the reception which was great. Was able to borrow an umbrella and staff was helpful with restaurant recommendations

Dear Apurva K., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.

Comfortable and staff were lovely.

Customer review rating 4.3/5

Mania Business - 13/06/2019 AccorHotels certified review

Not walking distance to places i needed to go daily but taxi service was available promptly which was handy. The staff were lovely,I think they were trainees and talked a bit fast at arrival also in error offered a car to us from valet which was not ours but soon apologised when we mentioned we were awaiting a taxi. Food was great as we visited the restraunt 1 evening and a wonderful view,wasn't sure if we had breakfast as part of the room so made other arrangements for the mornings. Overall accommodation was clean and comfy staff were friendly and food was delicious. Thanks

Dear Mania E., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.

A comfortable stay.

Customer review rating 4.3/5

Anonymous Friends - 12/06/2019 AccorHotels certified review

The room was clean and comfortable, but noise from adjacent rooms and hallways was noticeable. Persistent knocking sounds at 6am woke both myself and my friend .

Dear Sarah S., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.

Great

Customer review rating 4.3/5

Hugo Couples - 12/06/2019 AccorHotels certified review

Welcoming, relaxing

Dear Nathan C., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.

A makeover of the highest quality.

Customer review rating 4.3/5

Nancy Couples - 11/06/2019 AccorHotels certified review

Was pleasantly surprised upon stepping into the hotel to see the completely transformed reception ares and from here everything else totally upgraded looking amazing

Dear Nancy M., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Excellent

Customer review rating 4.3/5

Anonymous Couples - 11/06/2019 AccorHotels certified review

Very welcoming staff an the Kawakawa tea with biscuits on arrival is a great touch. Room an bed very comfortable!. Look forward to another stay at grand Mercure.

Dear TeMoana R., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager

Incredible, clean, friendly, helpful

Customer review rating 4.3/5

Rachael D. Couples - 11/06/2019 AccorHotels certified review

I was treated so well, the hotel is faultless and the beds were super amazing!!!! Where can I get one? but seriously amazing service, thanks! Can’t wait to stay again soon!

Dear Rachael D., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager

Wonderful stay - Beautiful rooms

Customer review rating 4.3/5

Joeyshere Couples - 11/06/2019 AccorHotels certified review

Had a wonderful stay, rooms have very tastefully been remodeled and great beds. Really liked the room style and design, the rain shower was bliss! I also love it when a hotel actually has separate drinking glasses in the bathroom to the mini bar. Its that attention to detail which was well appreciated. Check-in was warm (especially at 1am) and staff interactions were all positive. Asked for a late checkout and was happy to pay the $20 but reception then removed the charge as I was a loyalty member and also staff - a heartist moment and nice recognition of both.

Dear Joe B., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Great two night stay

TripAdvisor rating 4.0/5

Pioneer546060 Friends getaway - 11/06/2019 TripAdvisor review

We booked at short notice as it was for a funeral. We arrived from Auckland at tea time. We were greeted by very friendly staff. Efficient check in. Car valet parked. Compliment drink in the bar. Car always bought up immediately it was requested. Fresh bottle of water each morning in the car. The rooms are decorated beautifully. Great stay, good on Grand Mecure Highly recommended.

Loved our stay

Customer review rating 4.3/5

R K. Couples - 10/06/2019 AccorHotels certified review

Our stay was excellent. The room and the staff were excellent. We did not have any issues at all. Our only complaint

Dear Rebeka K., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager

a week in Wellington

Customer review rating 4.3/5

Chris Couples - 10/06/2019 AccorHotels certified review

The Grand Mercure on The Terrace is a nice business-quality hotel that we found to be a great base for exploring Wellington. It's an easy walk down the hill to most of the city attractions and to the Cuba Street restaurant precinct.

Dear Christopher L., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Wendy

Customer review rating 4.3/5

Wendy M. Families - 09/06/2019 AccorHotels certified review

The stay at your hotel was great thank you so much. The staff were amazing, friendly and very helpful.

Dear Kieran & Wendy M., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Really nice atmosphere

Customer review rating 4.3/5

Jack Z. Business - 09/06/2019 AccorHotels certified review

I like the room. The reception are is lovely and its enjoyable to sit there with the fire. The cookies and tea is a nice touch. Great restaurant Most of the service is really good

Dear Jack Z., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

warm safe reliable

Customer review rating 4.3/5

Denis Business - 09/06/2019 AccorHotels certified review

Courteous helpful staff. fabulous dining

Dear Denis O., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager

Amazing Service - could not fault

Customer review rating 4.3/5

Amy M. Business - 09/06/2019 AccorHotels certified review

Friendly and welcoming stay.

Dear Amy M., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager

The hotel was a good location

Customer review rating 4.3/5

Anonymous Couples - 09/06/2019 AccorHotels certified review

enjoyable

Dear Helen F., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Enjoyable

Customer review rating 4.3/5

Anonymous Couples - 09/06/2019 AccorHotels certified review

Beautiful place and fantastic service. I love that they say Kia Ora, it's great.

Dear Lozita S., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Not quite as good as in the past

TripAdvisor rating 4.0/5

Geoff N Couples - 09/06/2019 TripAdvisor review

We have been regular patrons of Grand Mercure in Wellington, having stayed here about 15 times in the last three years and each time it has been absolutely impeccable - except for this occasion which is the first time we have had any cause to be even mildly critical. We usually get a complimentary upgrade but this time we didn't (we appreciate this will only happen if an upgrade room is available). There is normally a small welcome platter in the room together with a greeting card, but this arrived a couple of hours after we booked in (I had already checked in online the night prior to our arrival, so our arrival time should not have been a surprise). And there was a lot of ambient noise from neighbouring rooms and also from adjacent properties. None of these matters are "biggies" but were sufficient in the aggregate for us to remark on them to each other. Everyone has a "bad hair day"; let's hope next time everything is back up to the customary high standard.

We enjoyed a very comfortable night.

Customer review rating 4.3/5

Anna M. Couples - 08/06/2019 AccorHotels certified review

Greeted by friendly people at the front desk. Jackson was particularly helpful in making us feel welcome. We are not regular hotel users so needed extra instructions which were willingly given without making us feel stupid. Wonderful meal. Plenty of it and beautifully cooked and presented. Comfortable bed.

Dear Anna M., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager

Great stay

Customer review rating 4.3/5

Beth A. Couples - 08/06/2019 AccorHotels certified review

Very comfortable room, friendly staff throughout the hotel, great restaurant views and food. A thoroughly enjoyable experience

Dear Beth A., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager
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