Hotel - Grand Mercure Wellington
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Grand Mercure Hotel

Grand Mercure Wellington

345 The Terrace 
6001  WELLINGTON
NEW ZEALAND

64 reviews
TripAdvisor Rating Based on 64 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Catering

  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from the variety of room categories and bedding configurations available: Standard Mercure Room, Queen Room with panoramic city views or a prestigious Executive Suite.

  • 114 rooms
  • 100% non-smoking hotel
  • 20 family rooms
  • 15 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,817 reviews

Our guest reviews for Grand Mercure Wellington

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 64 reviews
AccorHotels certified review
Jas Couples - 20/09/2017
« Not wanting for anything »

We had a delightful short stay at the hotel. Loved the ability to link the phone music to the Bose player, the room was comfortable and teas provided enables us to enjoy all the little things we enjoy at home.

AccorHotels certified review
Simone Solo - 20/09/2017

Absolutely the best and most luxurious bed I've slept in at a hotel and the blackout curtains also supported a good night rest. The only fault with the Grand Mercure was the excessive noise the room doors make when they close and my experience would have been much better if the doors had a soft close.

AccorHotels certified review
Steve S. Couples - 20/09/2017
« Birthday surprise left us rather disappointed »

I surprised my wife on her 60th birthday by a trip to Wellington to stay at Grand Mercure. We were excited upon our arrival as the concerge on reception upon hearing it was Marie's birthday and who was booking us in, suddenly announced....I am giving you an upgrade for your stay. You can imagine our delight at this news as I had originally booked a Super King Deluxe room. He kindly showed us to the lift and to take it to the 6th floor to room 614. When we arrived in our room I noticed a complimentery bottle of wine, courtesy of the manager of Sofitel Wellington. I had originally booked Sofitel but was emailed a day later to say the hotel would not be ready, owing to a fire so could they put me into Grand Mercure. The wine was a Thank you for my patience with the new arrangement. Once set in the room, we were very dissapointed as obviously this room was NOT an upgrade. It was a small room and obviously with the complimentary wine still in the Superior King Deluxe, we had indeed still be housed in the same room. I feel to being lied to by a concerge at reception at Grand Mercure was in a word, abhorent. I was ready to go back and argue the point of this as my wife and I were most upset. I was going to write a formal letter, but this feedback is where I will start. If I do not receive an apology within the next week, I am going to take this further.

AccorHotels certified review
Rima Couples - 20/09/2017
« Good but definitely not grand »

Good value and the refit of the hotel is stylish and successful. We found the front desk staff to be rather ensconced in their computers and it would have been nice if they had actually come out from behind their desks and rendered some actual service and hospitality. Great customer service is about anticipatory and positive intervention - not waiting behind the counter trying to look busy waiting for the guest to ask a question.

TripAdvisor review
Couples - 20/09/2017
« Perfect weekend »

Beautiful clean & modern room, amazing view, delicious buffet breakfast and extremely friendly/helpful staff. We had a great weekend thanks to our stay and would love to stay there again, and again. Thank you

AccorHotels certified review
Lynne M. Couples - 19/09/2017

We enjoyed the stay, staff were friendly and helpful; but we were told that there was only private valet parking but your website also says that there was public parking.

AccorHotels certified review
Anonymous Couples - 19/09/2017

Great staff, lovely room.

AccorHotels certified review
Anonymous Business - 19/09/2017
« Good »

Disappointed that there is not an a la carte menu in the restaurant for breakfast

AccorHotels certified review
Anonymous Solo - 19/09/2017

Very comfortable

AccorHotels certified review
Daniel M. Business - 19/09/2017
« Fantastic Service »

From the online check-in to reception was amazing. Unfortunately the online check-in didn't communicate to reception therefore my key was not ready. However the receptionist quickly recovered the situation and offered everything as per my membership.

AccorHotels certified review
Mike Couples - 19/09/2017
« Requested two single beds and given a double bed. »

Ok but disappointed with service levels and welcome by counter staff.

AccorHotels certified review
Anonymous Couples - 19/09/2017
« A wonderful experience in Wellington »

We thoroughly enjoyed both our accommodation and the culinary experience you offered

AccorHotels certified review
Paul G. Business - 18/09/2017
« Very friendly and accommodating staff »

I found the hotel and its staff to be awesome. Was forced to overnight in Wellington due to flight cancellation and couldn't have picked a better place to stay.

AccorHotels certified review
Anonymous Couples - 18/09/2017

Very nice room. Phone problem but compensated by 2 further complementary drinks. Very friendly staff

AccorHotels certified review
Anonymous Couples - 18/09/2017
« Very pleasant »

All great except the noise of the lift

AccorHotels certified review
Nickolas H. Couples - 18/09/2017
« It was stunning »

Perfect place to come to for my partner and I''s anniversary. Beautiful views and beautiful rooms. Would have loved for the pool to be open! I think there was someone new being trained at the desk, and she accidentally spoiled that there was to be a sparkling wine delivered after checking in. But that didn't matter :) Still a welcome surprise and a great stay.

AccorHotels certified review
Michael Business - 18/09/2017
« Nice clean comfortable room »

Hassle free stay. Unfortunately the gym and swimming pool were unable to be accessed due to renovation works. Bed was very comfortable. Bathroom and accessories were very good

AccorHotels certified review
Glenys G. Business - 18/09/2017
« great....except for being able to hear everything being said and done in the next door room »

food, service, surroundings all great.....please do something about the lack of noise control between rooms....i would not return until this was addressed

AccorHotels certified review
Nick K. Business - 18/09/2017
« A warm clean welcoming hotel to stay in. »

Clean tidy room, friendly staff, fantastic breakfasts!

AccorHotels certified review
D G. Couples - 18/09/2017
« It was nice but staff did not call when the room as ready. »

I feel the staff were nice but could have been more friendly. The room was clean but we asked for the sheets to stay on the bed be a extra night and this was not followed so why ask guests for save water!!!! Why is the tea in plastic if you are trying a be green !!!!!!

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