Grand Mercure Wellington 5 stars

TripAdvisor rating 4.0/5 379 reviews
Grand Mercure Wellington
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Hotel extras

One of the capital's most conveniently located accommodation options for couples, business travellers and families - offering easy access to local attractions and central city businesses by foot, car and public transport.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Grand Mercure Wellington

345 The Terrace
6001
wellington
new zealand

Tel: +6443859829

Fax: (+64)4/3852119

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    WELLINGTON At 8km / 5 miles

  • By boat

    EVENING POST HARBOUR FERRY At 3km / 1.88 miles

  • By boat

    FASTCAT & INTERISLAND FERRIES At 3km / 1.88 miles

  • By car

    GHUZNEE STREET At 1km / 0.63 miles

  • By car

    THE TERRACE EXIT At 2km / 1.25 miles

  • By train

    CENTRAL At 1.5km / 0.93 miles

GPS :-41.293532, 174.769526

Our accommodations

Elegantly appointed rooms in warm rich tones and plush fabrics. Choose from Superior, Deluxe and Executive rooms or the opulent Executive Suite.

Superior King

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior Twin Single

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe King

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Twin Single

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive King

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Suite

  • Max. number of persons: 3
  • Area: From 39
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

FORAGE KITCHEN + BAR

Type of cuisine: International

FORAGE Kitchen + Bar, overlooks the vibrant district of Te Aro that harbours some of Wellington's finest cuisine and artisan produce. FORAGE Kitchen + Bar harvest elements from New Zealand's unique terroir and bring stories back from the farm.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FORAGE BAR

Photo non contractuelle / Strictly non binding

In tribute to the capital of craft beer, Forage Bar highlights the craftsmanship of the darker side of Wellington, as porters and dark beers sit side by side with international favourites.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 180

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Grand Mercure Wellington

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

7,326 reviews

tripadvisor

TripAdvisor Rating 4.0/5

379 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice place but noisey room next door.

Customer review rating 4.3/5

David A. Business - 08/11/2019 Confirmed reviews AccorHotels

I liked the room, the atmosphere, the location and pool. But the expensive room I had was not so good as had an internal locked door to another suite that allowed all the noise to ne heard. The occupant phoned everyone on her contact list and retold the same story. Fortunately this ended at about 11am otherwise I would have had to ask to be moved.

Dear David A., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I sincerely apologize for the noise disturbances you experienced during your stay. I've update your details in order to avoid any future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Etienne Assistant Manager

Comfortable temperature

Customer review rating 4.3/5

Ed Business - 08/11/2019 Confirmed reviews AccorHotels

Welcoming check-in. Comfortable, elegant room. Temperature was perfect - often too hot or cold in hotels. Very nice meal - beef short ribs

Dear Edward O., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Great staff, very friendly and helpful, made us feel welcome!

Customer review rating 4.3/5

Daniella Couples - 08/11/2019 Confirmed reviews AccorHotels

We were greeted by an extremely helpful member of staff who helped with our luggage, showed us around the hotel and gave us some information about Wellington. All the hotel staff were just as friendly and great. The room was extremely comfortable and the hotel is a short walk from the main streets in town. It all made for a great experience at this hotel.

Dear Daniella M., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Friendly hotel, with great service and at walking distance to the city

Customer review rating 4.3/5

Anonymous Couples - 06/11/2019 Confirmed reviews AccorHotels

Overall, we were pretty satisfied with our stay at the Grand Mercure Wellington. The staff was extremely welcoming and helpful, always with a smile and willingness to help, the hotel and room themselves were pretty spacious, clean, comfortable bed, Bose sound system, Nespresso machine and good quality toiletries in the bathroom. The buffet breakfast was excellent, with a good spread and great quality. The only issue that possible detracts some points from the good experience: the noise that was coming from the elevators when we were moved from our room to another not far from the main elevator hall (due to the first room given to us being a connecting family room where we could hear all the conversations taking place on the other side of the door).

Dear Rogerio P., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Lovely staff, lots of options

Customer review rating 4.3/5

Chae Couples - 06/11/2019 Confirmed reviews AccorHotels

Easy check in, accommodating staff. I appreciated the willingness to help during my stay. Quick with helpful information about items I had forgotten on my leaving. I will be back.

Dear Chae W., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Great service and a comfortable night's accommodation

Customer review rating 4.3/5

Howard, C. N. Solo - 06/11/2019 Confirmed reviews AccorHotels

I needed overnight accommodation in the city that had a parking area for the 2-tonne rented truck I was driving. The Grand Mercure Wellington has a lower car park, and the parking valet ensured that a space was reserved for me. On arrival I easily negotiated my way into the space, and at the time of departure the next morning, I was able to exit without worry. The room was quiet and well appointed, and the bedding comfortable. I ate in the restaurant, enjoying both the service and the quality of the entrée and main. I've had the pleasure of staying at the Grand Mercure Wellington before and each time I have been very happy. I will no doubt return.

Dear Howard Phillip J., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Excellent, over and beyond service

Customer review rating 4.3/5

Sb Business - 06/11/2019 Confirmed reviews AccorHotels

Friendly service, very attentive. Attention to detail - I was pleasantly surprised by the handwritten welcome card in my room. Personalized service.

Dear Sai B., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Great nice stay

Customer review rating 4.3/5

Melissa F. Business - 05/11/2019 Confirmed reviews AccorHotels

When I arrived staff were very friendly and offered to get me a tour which was great, they were very accommodating with extra towels etc. Staff in the morning were not as friendly as the evening ones

Dear Melissa F., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that the experience in the morning felt short of our expectation as we want to give a seamless journey throughout your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Tranquil

Customer review rating 4.3/5

Brendon Couples - 05/11/2019 Confirmed reviews AccorHotels

Staff were pleasant and experienced

Dear Brendon H., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager
Customer review rating 4.3/5

Anonymous Families - 04/11/2019 Confirmed reviews AccorHotels

Good location. Very friendly staff.

Dear Maureen I., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Nice hotel but out of the way location

Customer review rating 4.3/5

Vb Business - 04/11/2019 Confirmed reviews AccorHotels

Staff were great, hotel was lovely but I felt that it was a little too far away from the waterfront for my liking. The hotel felt very much like a Sofitel and the staff were excellent, the food was very very very good, the bed was super comfy. But it was around a 20min walk to Lambton Quay area. I thought it may be closer.

Dear Vanessa B., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm deeply sorry for the experience at checkout which was less than ideal. I thank you very much for your understanding and hope to have the opportunity to personnaly meet you next time we have you in the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Lovely stay

Customer review rating 4.3/5

Anonymous Couples - 04/11/2019 Confirmed reviews AccorHotels

We really enjoyed our stay at Mercure. It was a great location, beautiful hotel and friendly staff

Dear Sean B., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Friendly staff, clean and comfortable.

Customer review rating 4.3/5

Deb L. Couples - 04/11/2019 Confirmed reviews AccorHotels

We found the staff courteous and welcoming. The room was clean and had the necessities that we would expect from a hotel of this calibre. The room was not the same as the previous stay we had there, as we must have been fortunate to have had an upgrade the time prior. We were there for four nights. The room was very cosy to say the least and being a corner room it was quite noisey. The two men on our departure were very nice and helpful.

Dear Deb L., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry we couldn't upgrade on this occasion as we're trying as much as we can to upgrade our loyal guests. Obvious this also depends on our availability and I am sure you will understand that the longer you stay the hardest it is for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Happy

Customer review rating 4.3/5

Colin B. Solo - 04/11/2019 Confirmed reviews AccorHotels

Always a pleasure staying at this hotel as the staff are always so friendly and helpful

Dear colin B., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager
Customer review rating 4.3/5

Anonymous Business - 03/11/2019 Confirmed reviews AccorHotels

good. Very friendly team

Dear Adrian Peter G., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Love the location and the bar/restaurant staff - problems with the room though

Customer review rating 4.3/5

Alastair Couples - 03/11/2019 Confirmed reviews AccorHotels

Good food, great location, good views, pleasant staff. Could hear conversations from next room word for word through the adjoining door and this woke us up. Air-conditioning did not work so room was too hot. This has been an issue when I've stayed previously too. Similarly had issues with trying to get all the lights off to sleep without the master power being off.

Dear Alastair C., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear that several technical issue dampened your experience in the hotel. I updated your profile in our system so we can make sure to prevent future occurrences and hope you'll give us an opportunity to better serve you in the future Thank you again for sharing your experience, and we hope to see you again very soon. Sincerely, Etienne Assistant Manager

My favorite place to stay

Customer review rating 4.3/5

Emma Business - 03/11/2019 Confirmed reviews AccorHotels

I LOVE staying here - the cleanliness, decor, gym facilities, beautiful restaurant.

Dear Emma H., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Service that went beyond

Customer review rating 4.3/5

Stacy H. Business - 03/11/2019 Confirmed reviews AccorHotels

We were there for an event that we had organised and the staff went above and beyond every single day to help us with whatever we needed. To the point that one concierge even personally drove me to the event rehearsals when 5 taxi's / ubers cancelled on me. I can't thank the staff enough for how professional they were.

Dear Stacy H., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Calm and relaxing with great service

Customer review rating 4.3/5

Anonymous Couples - 03/11/2019 Confirmed reviews AccorHotels

It was great to have views of the city, the room amenities are great and everything is super clean and very comfortable.

Dear Carolina A., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Pleasant, lovely greetings at reception and very nice room.

Customer review rating 4.3/5

Lorraine C. Business - 02/11/2019 Confirmed reviews AccorHotels

Front foyer staff and car parking staff were super friendly, chatty and genuine. Restaurant staff were a little bit quiet and reserved, which when you are on your own it would be nice to have a friendly conversation!

Dear Lorriane C., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.
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