Hotel - Grand Mercure Wellington
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Wellington

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4.0/5 98 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Reduced mobility facilities
  • Breakfast
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegantly appointed rooms in warm rich tones and plush fabrics. Choose from Superior, Deluxe and Executive rooms or the opulent Executive Suite.

  • 114 rooms
  • 100% non-smoking hotel
  • 20 family rooms
  • 15 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 3,208 reviews

Our guest reviews for Grand Mercure Wellington

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 98 reviews
AccorHotels certified review
Ronnie R. Business - 17/11/2017
« feels like home »

everyone is friendly, food is delicious, beds really comfortable, window opens and easy location

AccorHotels certified review
Kate B. Couples - 17/11/2017
« Great »

Loved the rooms and service . Breakfast /dinner was marginal

AccorHotels certified review
Sara Business - 17/11/2017
« Comfortable bed and great shower »

Helpful staff, quality breakfast buffet and very comfortable bed.

AccorHotels certified review
Grant O. Business - 17/11/2017
« Clean Tidy, but very noisy »

Room was recently redecorated, so very good. However, room was on 4th floor under main floor, and bags and shoes clipcloped all night. Room was also next to Ramp to carpark, and some issue occurred around 4am on ramp, that also woke me up. So nice room, but poor location for sleep. The Fiji League team running up and down the halls didn't help either :-)

AccorHotels certified review
Court Couples - 17/11/2017
« Great stay »

Lovely hotel and staff. Beautiful location and views.

AccorHotels certified review
Anonymous Business - 17/11/2017
« Work trip okay but the light switches are weird. »

Comfortable stay Lighting is wired weirdly - only way to turn off door light (which shines directly on the pillow) is to turn off the room switch - but then every other light switch - bedside light - bathroom etc does not work.

AccorHotels certified review
Rickylee Couples - 16/11/2017
« i loved my stay didnt wana leave. »

awesome.

AccorHotels certified review
Anonymous Business - 16/11/2017
« Quiet, comfortable and great quality »

I really enjoyed staying at the Mercure this week. The staff were really helpful and the environment is lovely.

AccorHotels certified review
Gav Families - 14/11/2017

We were looked after very well. The room wasnt what was booked and it was changed with no fuss or question.

AccorHotels certified review
Matt Families - 14/11/2017
« World Cup Adventure »

The hotel is in a good location, a short walk to the vibrant Cuba St. We enjoyed our short stay here as it was very well presented both inside and outside the hotel. The only downside is the extremely tiny elevator to get to the back of the hotel, fitting 4-5 normal sized people in here is tough.

AccorHotels certified review
Wairua S. Couples - 14/11/2017
« Luxurious style. Magnificient views. Service standard requires attention. »

Arrived to be told the room was still "dirty". Poor choice of words. Makes me want to leave immediately. Was asked if I wanted to go for a walk to town and come back? Poor suggestion in my view. I said no. Referred staff to the txt I'd received two hours earlier to say the room was ready. With assistance from another staff member an alternative room was found. Not an acceptable start. When arrived at the room. There was a welcome card and plate for another guest. Another messy mistake. I was permitted to keep the plate due to inconvenience which was an appropriate form of compensation, however this was at my suggestion not theirs. The bar and restaurant was lovely with magnificent views. The bar man was extremely charming. One of the wine glasses what not properly clean. There was a baked on mark inside. Breakfast was fantastic @ $1 on special. Staff were slow on removing used plates and cutlery. The tables are small, I placed them on a neighbouring table. They remained there when I left. The room was plush. The location on the cbd edge was fantastic. The concierge was excellent, escorting me down the lift to ensure it was working to access the city. A beautiful hotel, but service standards overall poor. Staff training needs improving. This should start immediately as it is letting the hotel down.

AccorHotels certified review
Anonymous Couples - 14/11/2017
« Really nice and quiet hotel »

Quiet rooms, very relaxing stay

AccorHotels certified review
Alda N. Couples - 14/11/2017
« the hotel definitely met my expectations and the staff were very helpful »

location was great but most importantly the staff helped me with all my queries.

AccorHotels certified review
Aaron Solo - 14/11/2017
« A Bed of Brilliance and Pillows... The steak is good too. »

Hotel staff were friendly and helpful. Restaurant was very tasty. Room was very comfortable and generally a good place to be. Also the selection of pillows was pure madness!

AccorHotels certified review
Cam &. J. R. Couples - 14/11/2017
« Excellent venue, great service and style »

We stayed for an evening to allow us to attend a dinner in the city. The reception, both the people and the style, set the scene. This is a great inner city hotel, with fantastic views of the city and memorable service and facilities. We will certainly use it again.

AccorHotels certified review
Ereev Couples - 14/11/2017
« EREEV »

Lovely welcome at reception, nice and quiet room, great stay.

AccorHotels certified review
Melissa Solo - 14/11/2017
« supremely comfortable stay in a great locatiobn »

I really loved my 4 nights here. Whilst it may seem to be a bit far from the centre of town, its an easy 20 min walk to the waterfront or Lambton Quay, past a really lovely residential area with interesting architecture. The rooms are a good size, comfortable and well laid out with plenty of power and usb ports to charge your devices. I would definitely stay here if in Wellington again.

TripAdvisor review
WairuaS Couples - 14/11/2017
« Nicely styled. Good location. Good value. »

Stayed here overnight. Appears renovated? Luxurious, modern look. Received a txt that morning to say room was ready. Arrived to be told the room was still "dirty" (poor choice of words) and would I like to "go for a walk into town and come back later ?". I said no. Informed them of the txt and suggested they find a room that was ready. With assistance from another staff member same done. The room was smallish, but lovely and plush. Received complimentary drinks voucher. Visited the bar. Fantastic view of the city. Again luxurious decor and feel. Barman extremely charming. Buffet breakfast the next day for $1. Special price at the time. Magnificent. Attractive staff. Some improvement in attention to detail required. Removing used dishes in a timely manner. I placed them on another table. The tables are small and things need to be removed promptly. Again ... fabulous views.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora WairuaS, Thank you for the 4 star rating, we are glad you enjoyed your stay overall. I am so sorry for the text, that was a mistake on our part. I have also followed up regarding the breakfast tables comment as I understand that would not have been a nice experience I do hope you will join us again in the furure Regards Jade Stunden General Manager

AccorHotels certified review
Mark P. Couples - 13/11/2017
« Average »

I was surprised there was no bath in a $300 4 star executive suite. The restaurant was average - the pork belly at dinner was tough and while the breakfast was ok, you served very stale rolls ?

AccorHotels certified review
Carolyn K. Business - 13/11/2017
« Great »

Really good, super friendly, professional and helpful staff. Felt very welcomed and special on arrival. The facilities are great and the room very nicely decorated, modern and fresh. The only issue I had was some noise a bit later at night outside reception area (my room was on level 6 directly above this) when I heard loud voices, car doors etc. Having said that room warm and bed comfortable so it didn't stop me going to sleep

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