Grand Mercure Wellington 5 stars

The most beautiful and elegant hotel i have ever been too. Such a lovely suprise to find we had been upgraded to a Suite, as we were celebrating my partners birthday Staff are polite and professional and it was so A+ marks for staff to welcome guests in Te Reo Maori, Kia Ora Our room was exquisite, Facilities (Gym, Pool and Sauna) were top class. Breakfast was delicious and the best room service chunky fries accompanied by the yummiest Aoli Sauce We definitely will be back

Staff were efficient. Restaurant is great. Location is both a plus and a minus. Gives you great views but a hill to climb when going into town. As reception is on level 5, you can take out steppest part of hill by taking lift to level one. Problem on our stay was this was out of order for two of the days we were staying. A shuttle bus offering at set times down to main shopping restaurant area would be a great addition.

Loved the location of this hotel, slightly out of the hustle which is perfect. Elevated so views from the suite we had. Suite was a perfect size, lovely en-suite with large shower. The bed was soooo comfortable it was hard to get out of in the mornings haha. Room service was superb. Highly recommend the restaurant for dining including breakfast. Service was impeccable from the time of check in. Nothing was too much trouble. Upon checking out and our car being delivered! I discovered that the staff had put a bottle of water in for our travel home. Will definitely be staying here again.

I enjoyed the room and the facilities. There lovely touches like the lobby was a lovely place to sit, the restaurant and view were wonderful and the food was also very nice. One problem was that my colleague who I was working with there was on another floor and so it was impossible to go to their room. This isnt such a problem except that when people travel together for work they at least a few times have the sense to go and see each other (such as when they had my bag because I was at a meeting when they checked in and had the car, or when there was something to talk about before a meeting). This was a small thing but rather painful too in some ways.

Spending nearly a week at the Grand Mercure provided every opportunity to explore everything that was on offer. The staff were incredibly helpful and professional, and it was a perfect base to explore the stunning city of Wellington.

The room was fine, though the bathroom was very small considering the cost of the room. When checking out, the bill was about $50 more expensive than we were expecting. Even when showing the desk clerk the amount on our booking confirmation from months prior, he would not amend the bill to reflect that. It wasn’t a lot of money - about $50 in total, but the service wasn’t pleasant and the unexplained discrepancy seems pretty amateurish. I wouldn’t be in a rush to stay with Accor hotels again after that.

Was great service very good , food was great especially pork ribs

The staff were excellent, everyone was very approachable, friendly and happy to help with anything I needed. The hotel was also nicely appointed and very comfortable. If I was to have one criticism it would be on the bed making. The sheets were not tucked in well, especially at the feet where they were crumpled up and annoying so I had to re-make the bed each night. I was also told by the attendant when I booked in that the 2 beds in my room would be put together as a double but that did not happen.

Generally we were very satisfied with all your provisions.

We so enjoyed our stay at Grand Mercue. Clean, beautifully set up and a great location to walk into town. We appreciated help from the concierge recommending eating places and telling us that we could exit out the back door. We would stay again

From the moment we arrived, our car was taken away, our bags delivered to our room, and any loose clothing hung up. The room was welcoming, warm and so clean. All staff were extremely helpful and accomodating, and the restaurant was tops - our waitress was friendly, extremely helpful and the food great. Would certainly recommend rand Mercure Wellington.

wonderful experience, was perfectly situated for our trip, clean and very friendly.

We enjoyed our stay, room service was fantastic - quick and delicious, the staff were super friendly as well. We will definitely stay again

We had a short but very sweet stay here earlier in the week. The service was outstanding. Every staff member was friendly and competent. The hotel is classy without being showy. Everything was clean and in order. Our Grand-daughters visited us and were treated like royalty! They were served fresh biscuits and tea in the foyer. They had such fun in the pool and sauna and then later on enjoyed snacks in the bar. We loved the generous buffet breakfast and the great coffee. The bed was super comfy and we took advantage of the pillow menu to extend our comfort. The hotel manager was proactive both in overseeing various aspects of the services and interacting with guests. A big thumbs up from us to the Grand Mecure Wellington.

Friendly happy staff, very clean room and tasty well priced meals. Thanks