Hotel - Grand Mercure Wellington
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Wellington

Our hotels AccorHotels
4.0/5 103 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Reduced mobility facilities
  • Breakfast
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegantly appointed rooms in warm rich tones and plush fabrics. Choose from Superior, Deluxe and Executive rooms or the opulent Executive Suite.

  • 114 rooms
  • 100% non-smoking hotel
  • 15 family rooms
  • 15 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 3,312 reviews

Our guest reviews for Grand Mercure Wellington

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 103 reviews
AccorHotels certified review
Phillip W. Business - 06/12/2017
« Luxurious hotel for a great stay »

The staff were very friendly and attended to my request very promptly. The quality of the hotel was impeccable with well appointed rooms and quality fixture and fittings. But there is one improvement they should really consider is to add air conditioning in the hotel and hotel rooms. I was told by the hotel staff that it was evaporative cooling but it had no effect to cool the room. The breakfast area and other areas within the hotel was like a sauna and it was cooler outside. This would be the only disappointment regarding this hotel. On your website you indicate that there is air conditioning and every hotel i have stayed at have the refrigerated air conditioning and that is what is expected from a quality hotel. I hope that this will be rectified in the future.

AccorHotels certified review
Bojack Solo - 06/12/2017
« Well looked after »

I thoroughly enjoyed the stay at the Grand Mercure. All staff were very friendly and helpful and nothing was a problem. The room was a good size, was clean and tidy and relaxing.

AccorHotels certified review
Phil P. Business - 06/12/2017
« excellent »

great renovation to incredible standards. will stay there always in wellington.

AccorHotels certified review
Ross M. Couples - 06/12/2017
« 3.5 Stars at best »

1. When we first arrived, nobody came to greet us outside, or help with bags etc. Poor for a supposed 5 star hotel. 2. The air conditioning for the entire hotel was not working. The outside day temperature was about 27 c. This led to: appalling muggy hot rooms, very difficult to sleep; extremely hot dinning room (next to the open kitchen). We had 2 guests join us for dinner and nearly had to leave because of the heat - horrible. The next morning for breakfast, with bright, hot sun streaming through the dinning room windows, breakfast was like eating in a sauna - horrible. Outside, the air was much cooler. I asked various staff on the night and the next day about the air conditioning and was ensured that it was a known fault, being fixed immediately. But that was not the case - as experienced by us. A hotel without air conditioning is a hot, stuffy, claustrophobic box. I must make special mention of the duty manager on the morning of our departure (4th Dec) who listened to concerns and managed this professionally and respectfully. Top marks to him - your company owes you a debt of gratitude. Well done to you sir.

AccorHotels certified review
Frank R. Business - 06/12/2017

Always alovely place to stay,nice staff,nice surroundings.

AccorHotels certified review
Anonymous Business - 06/12/2017
« Noise and movement disruption »

My experience would have been great if I didn't have to call reception at 11pm to say that there was a lot of loud banging and dragging noises near my room. I was on the 4th floor next to the conference room. When I went into my room the conference room was fully set up, and when I opened my door just before 11pm I could see the lights were on in the conference room and another room just next to it. In the morning the conference room was partially packed down, so it appears that the noise was coming from the chairs being stacked and tables being moved at 11pm at night. It was incredibly frustrating, I travel for work every month and this was the first time I have ever had to complain about noise.

TripAdvisor review
Couples - 06/12/2017
« Too Hot »

The hotel was very nice and the people were very friendly and helpful. Room was very small but modern and clean. Was just what we needed for the 1 night we were staying but wouldn't want to stay too long as there is no room. My biggest disappointment was there was no air conditioning as what was there was just blowing warm air. It is advertised as having air conditioning which i would say was incorrect. It was very hot that night. We got a $1 breakfast when we booked which was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Wealle I am so glad to hear you found our hotel nice and our team friendly. I am sorry though that you found the room hot, we definitely do have air conditioning in all rooms so if this was not working I hope you notified us so that we could repair this for you. It has indeed been very hot in Wellington this week but almost all other rooms had no issues so I am sorry this happened in your room. I hope you will give us another chance and maybe experience one of our deluxe or suite rooms for more space as well Warm regards Jade Stunden General Manager

AccorHotels certified review
Sue B. Business - 05/12/2017
« A good experience and the staff were lovely. »

The staff at the hotel were really lovely and the bedding was extremely comfortable. The building itself is older and as a consequence the doorways to the rooms were extremely narrow. However all things considered the hotel was quite good.

AccorHotels certified review
Karen Friends - 05/12/2017
« Karen »

The attention to detail was superb and as my husband was recuperating from a knee replacement and having our 2 year old grand daughter to look after the friendly porters, room service and valet parking was so appreciated. We were treated like royalty.

AccorHotels certified review
Janine Couples - 04/12/2017
« Amazingly professional service and accomodation »

We stayed mainly for the location and were very impressed with the service, from allowing us to check in early after an early morning flight to letting us know everything we needed to enjoy our stay. The room was a great size, very clean and had everything we needed. We didn't use the gym, pool or restaurant, but all looked great.

AccorHotels certified review
Tui Business - 04/12/2017
« Fabulous stay and absolutely divine food »

Thoroughly enjoyed the experience, staff were very friendly. The room was nice and cool and very comfortable, had a great nights sleep and the food in the restaurant was delicious indeed.

AccorHotels certified review
Aussie B. Business - 04/12/2017
« Disappointing - service non existent. »

The stay did not get off to a good start. We arrived late as our plane was delayed. the restauratn was virtually empty. The waiter forgot to give my order for the main course to the chef so I received no main course. The air conditioning in my room didn't work and I was advised to " leave the door open for a while to cool it down". The next morning the air conditioning in the dining room wasn't working either and the dining room faces east so was stifling hot. no offer to move the dinners to another area where the air conditioning was working. . When we asked for some ice we were told we could get it ( ourselves) from the bar. The lift didn't work but luckily I was only 2 floors from reception.

AccorHotels certified review
Robyn Couples - 04/12/2017
« Excellent staff »

Amazing helpful staff, very clean room and so quiet. Bed also excellent

AccorHotels certified review
Lynda Couples - 04/12/2017
« Absolutely brilliant! »

Start to finish, we had an incredible time. Service is amazing, hotel has been renovated and it simply devine. Breakfast was the best I have had in a very long time. I would definitely go back to stay at this hotel....happily. As an Accor hotel silver status member and it just highlighted to me the value of having that membership.

AccorHotels certified review
Rakeshwar Couples - 03/12/2017

The hotel staff where friendly , room was clean, however after room service there were still dirty glasses not removed. We had dinner both nights at the restaurant in the hotel, food was delicious and ambience was great, we were disappointed at the lack of common hygiene from the waiteress and pointed it out the restaurant manager. The restaurant experience on the second night sort of put us off .

AccorHotels certified review
Rod Business - 03/12/2017
« Quiet, easy, convenient »

Very nice experience - love location and convenience.

AccorHotels certified review
Glenn Couples - 03/12/2017
« Noisy Rooms »

It was noisy - I could clearly hear people talking in the next room and the hallway - and could hear the TV from the next room as if my own TV was on. I think the design is poor, when noise from neighbouring rooms is heard. It's crazy to have TV's mounted on hollow wooden cabinets on the walls between the rooms - this just amplifies the sound and carries it through to the next room. Best part of our stay was the buffet deal at $1

AccorHotels certified review
Daniel Couples - 03/12/2017
« Great! »

Very enjoyable. Polite service. Room felt private. Delicious breakfast.

AccorHotels certified review
Anonymous Business - 02/12/2017

I was quite sick just as i arrived and eventually needed to get an ambulance. I was very thankful for your staff arranging this.

AccorHotels certified review
Taryna Solo - 02/12/2017
« Great staff and we'll appointed room »

Although a little out of the city centre, the staff and the room made up for it. I had to check out earlier than the breakfast was available so the staff made sure I had a take away breakfast to see me on my way.

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