Hotel - Grand Mercure Wellington
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Grand Mercure Hotel

Grand Mercure Wellington

345 The Terrace 
6001  WELLINGTON
NEW ZEALAND

46 reviews
TripAdvisor Rating Based on 46 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Catering

  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from the variety of room categories and bedding configurations available: Standard Mercure Room, Queen Room with panoramic city views or a prestigious Executive Suite.

  • 114 rooms
  • 100% non-smoking hotel
  • 20 family rooms
  • 15 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,592 reviews

Our guest reviews for Grand Mercure Wellington

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 46 reviews
AccorHotels certified review
Simon K. Business - 16/08/2017
« Simon K. »

We were extremely delighted with every aspect of our stay---Room,Food,Staff everything exceptional

AccorHotels certified review
Michal H. Friends - 15/08/2017
« Lovely refurbishment- some issues though »

I wrote a detailed trip advisor review yesterday, so to summise. I couldn't hear the fire alarm going off when I was in the shower- extremely dangerous. Luckily my partner was in the bedroom and he alerted me. Disappointing that the hotel bar was closed at 11pm on a Saturday night. I would expect a hotel in a city to keep the bar open longer than that. We weren't asked about our stay upon checkout, which I would have thought was pretty standard service. I could have highlighted the fire alarm issue at the time, if somebody had asked.

AccorHotels certified review
Nick Families - 15/08/2017
« Superficially nice but don't scratch the surface »

It looks nice when you first walk in but immediately the door doesn't open fully so things are not right. The bathroom door is a sliding glass door so has zero noise blocking. On noise blocking there is just about none between the rooms. The next door room had music going and my daughter immediately identified it as it was so clear. They went out and came back about 4AM and spent the next two hours having sex and you could hear every detail. We had to queue for the breakfast buffet to top off the bad night. Just bowl the place and start again. Having said that the staff were great. They save it being a 1.

AccorHotels certified review
Sandi Couples - 15/08/2017
« Absolutely not accessible »

I booked this hotel and on booking was assured that the room would be 'accessible enough' - even after i explained that the main problem we have in hotel rooms is the bathroom.. I was told the bathrooms are large and we wouldn't have a problem. Upon arrival, my boyfriend (who uses a small manual wheelchair) could barely fit through the front door, let alone even get close to entering the bathroom. We phoned down to reception and they were great about getting us a shower chair - which we had to use for him to even get into the bathroom. It's very frustrating when that hindered our whole trip as every time he had to use the bathroom, it was a nightmare.

AccorHotels certified review
Rachael W. Couples - 15/08/2017
« I was very happy with the room and the service a+ »

I would stay again and also recommend your hotel. The service was friendly and good and the room was great it was a bit smaller then the pictures but I was still happy.

AccorHotels certified review
Gordon M. Couples - 15/08/2017
« Enjoyable stay »

From checkin to checkout we were impressed by the friendliness and helpfulness of all the staff we came into contact with. The room was very pleasent especially the kingsize bed. The large TV also added to the experience. We had dinner in the Forage Bar & Restaurant on our first night and were impressed with the quality of the food and service. The only small point we would raise is that there was no where to put the soap (apart from the basin).

AccorHotels certified review
Kane G. Business - 15/08/2017
« Fantastic Experience 10/10 :) »

From the time I checked in to the time I left it was nothing but fantastic service. My room was always clean and in excellent condition and all the staff made sure I was looked after & even asked me if there was anything else I needed without me prompting them. I will certainly be coming back.

AccorHotels certified review
C. Couples - 15/08/2017
« Mostly good »

The only thing wrong with our stay was no one helped us with our bags on arrival or departure The renovated rooms were a vast improvement and the evening meal (wellington on a plate ) was great Breakfast options were average No self parking We experienced a fire alarm due to burnt toast which had guests standing out in the cold not really acceptable that a smoke alarm causes the hotel to be evacuated

AccorHotels certified review
Jude F. Business - 15/08/2017
« Loved the cozy hotel »

The hotel was cozy & modern. The staff were friendly.

AccorHotels certified review
E Couples - 14/08/2017
« Fine, but not 5 star »

Bedrooms very small, lighting configuration very odd - must have main light on to have bathroom lights on. Fire evacuation caused problems with breakfast.

AccorHotels certified review
Jaycee M. Friends - 14/08/2017
« Great service! »

Was so comfortable! Thank you very much!

AccorHotels certified review
Jeff C. Business - 14/08/2017
« Great hospitality »

Room was comfortable and amenities great. Would highly recommend to others.

AccorHotels certified review
Skot B. Business - 14/08/2017
« Most amazing experience in years »

It was my first time at the Grand Mercure, and usually stay at the Novotel. Whilst the location was a bit further from our work, and the room I think a little smaller, I have not been able to stop telling people about the amazing service I have received here.

AccorHotels certified review
C. Business - 14/08/2017
« Doesn't quite hit the mark »

While the rooms have been beautifully renovated there were a few issues that made the stay less than perfect

AccorHotels certified review
Paul B. Business - 14/08/2017
« great place to stay »

great place to stay in Wellington and staff are fantastic every visit . The only issue I have is 1 one the 2 nights were not credited to my club membership record. Possibly because I extended but happens too often and frustrating

AccorHotels certified review
Jeanette B. Business - 14/08/2017
« Mrs »

I had travelled over 36 hrs with minimal sleep, check in was seamless and omg that bed was just amazing! The shower was fantastic and the haloumi salad was devine! Cannot fault it! Thank you.

AccorHotels certified review
Jan T. Families - 14/08/2017
« Fabulous stay »

My son and I had a wonderful stay at your hotel, from the checking in at reception to the breakfast on the Saturday. All your staff were very friendly and worked very hard to make our stay confortable. Even when there was a fire alarm on the Saturday morning - everyone was very professional and handled the "crisis" with ease.

AccorHotels certified review
Anonymous Families - 14/08/2017
« Great staff »

The staff at this hotel are really wonderful. Always so warm, helpful and efficient. It really does make for a lovely stay.

AccorHotels certified review
Slowroad Business - 14/08/2017
« Newly refurbished »

Very helpful reception and concierge staff. Restaurant staff let the team down a bit, poor grasp of English and those who were native English-speaking were not very at tentative.

AccorHotels certified review
M E. Business - 13/08/2017
« Disappointing given that I had hoped to swim and use a gym. »

I must say that I was disappointed. I felt the check in was rushed, with very quick instructions on the use of the card for the lift, which I needed to go back to reception to check. Also, no lemonade in the mini bar so needed to go to the bar to get a bottle, however the bar staff were excellent. No filter coffee or hot chocolate in the room was annoying (not everyone drinks tea). The pillows on the bed were too big - you need a better selection of pillows for guests. A not swimming pool or gym was VERY annoying as it was raining and going out for a run wasn't an option.

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