Grand Mercure Wellington 5 stars

TripAdvisor rating 4.0/5 374 reviews
Grand Mercure Wellington
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Hotel extras

One of the capital's most conveniently located accommodation options for couples, business travellers and families - offering easy access to local attractions and central city businesses by foot, car and public transport.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Grand Mercure Wellington

345 The Terrace
6001
wellington
new zealand

Tel: +6443859829

Fax: (+64)4/3852119

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    WELLINGTON At 8km / 5 miles

  • By boat

    EVENING POST HARBOUR FERRY At 3km / 1.88 miles

  • By boat

    FASTCAT & INTERISLAND FERRIES At 3km / 1.88 miles

  • By car

    GHUZNEE STREET At 1km / 0.63 miles

  • By car

    THE TERRACE EXIT At 2km / 1.25 miles

  • By train

    CENTRAL At 1.5km / 0.93 miles

GPS :-41.293532, 174.769526

Our accommodations

Elegantly appointed rooms in warm rich tones and plush fabrics. Choose from Superior, Deluxe and Executive rooms or the opulent Executive Suite.

Superior King

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Mini Bar

Superior Twin Single

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Mini Bar

Deluxe King

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Mini Bar

Deluxe Twin Single

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Mini Bar

Executive King

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Mini Bar

Executive Suite

  • Max. number of persons: 3
  • Area: From 39
  • Wireless internet in your room
  • Pillow Menu
  • Automatic wake up call
  • Mini Bar

Our restaurants and bars

FORAGE KITCHEN + BAR

Type of cuisine: International

FORAGE Kitchen + Bar, overlooks the vibrant district of Te Aro that harbours some of Wellington's finest cuisine and artisan produce. FORAGE Kitchen + Bar harvest elements from New Zealand's unique terroir and bring stories back from the farm.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FORAGE BAR

Photo non contractuelle / Strictly non binding

In tribute to the capital of craft beer, Forage Bar highlights the craftsmanship of the darker side of Wellington, as porters and dark beers sit side by side with international favourites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 180

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Grand Mercure Wellington

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

7,192 reviews

tripadvisor

TripAdvisor Rating 4.0/5

374 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Fab

Customer review rating 4.3/5

Pauline S. Friends - 10/10/2019 AccorHotels review

It was very good and the staff were all very good

Dear Pauline S., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.

Comfortable personable staff ease of access to city.

Customer review rating 4.3/5

Mary-ann H. Couples - 10/10/2019 AccorHotels review

This was a new experience for us. We have not used hotels in a long married life of 58 years!!! The staff were very attentive and patient, helpful and outgoing. Our room was very comfy and clean, quiet and had a view too!

Dear Mary-Ann H., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.

Perfect place for special occasion

Customer review rating 4.3/5

Kerian S. Business - 10/10/2019 AccorHotels review

From the get go the staff were extremely helpful and knowledgable. The room was very clean and comfortable ...loved our restaurant experience as well

Dear Kerian S., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.

Very comfortable rooms, great gym with sauna and pool, handy location, welcoming staff.

Customer review rating 4.3/5

Sue Families - 10/10/2019 AccorHotels review

Great to be able to leave my bag in a secure area until check in time, on day of arrival. Staff attentive and welcoming. Unfortunately my mattress was damp in my room, but allocated a new room within 30 minutes. Appreciate the free breakfast as a form of compensation. Reported to staff a health and safety issue with the pottery jugs used for boiling water...no handle and so extremely hot...poor waitress smiled all the same ! Appreciated the fresh cookies in the foyer after long days of walking...and of course the hill climb! Rooms very comfortable and always fresh on my return at the end of the day. Took advantage of having dinner only on one night...view and wine lovely...lamb slightly over done, but delish. Veges a little scarce, but such is dining these days, were you have to order multiple side dishes to actually get a balanced meal ! Great gym, pool and sauna....would book again just for this feature !

Dear Susan M., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.

It was a very nice quiet room and I will refer my friends there.

Customer review rating 4.3/5

Anonymous Friends - 09/10/2019 AccorHotels review

It was within walking distance of Cuba Mall and Te Papa which was convenient for us. We felt privileged to be in an up-market establishment. We also appreciated the after hours room service food we received.

Dear Patricia N., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Very luxurious and comfortable

Customer review rating 4.3/5

Matapouri M. Families - 09/10/2019 AccorHotels review

The most beautiful and elegant hotel i have ever been too. Such a lovely suprise to find we had been upgraded to a Suite, as we were celebrating my partners birthday Staff are polite and professional and it was so A+ marks for staff to welcome guests in Te Reo Maori, Kia Ora Our room was exquisite, Facilities (Gym, Pool and Sauna) were top class. Breakfast was delicious and the best room service chunky fries accompanied by the yummiest Aoli Sauce We definitely will be back

Dear Ngarama H., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Good hotel, good staff and great restaurant

Customer review rating 4.3/5

Glen Couples - 09/10/2019 AccorHotels review

Staff were efficient. Restaurant is great. Location is both a plus and a minus. Gives you great views but a hill to climb when going into town. As reception is on level 5, you can take out steppest part of hill by taking lift to level one. Problem on our stay was this was out of order for two of the days we were staying. A shuttle bus offering at set times down to main shopping restaurant area would be a great addition.

Dear Glen P., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Excellent Hotel

TripAdvisor rating 4.0/5

158karlaf Family - 09/10/2019 TripAdvisor review

Loved the location of this hotel, slightly out of the hustle which is perfect. Elevated so views from the suite we had. Suite was a perfect size, lovely en-suite with large shower. The bed was soooo comfortable it was hard to get out of in the mornings haha. Room service was superb. Highly recommend the restaurant for dining including breakfast. Service was impeccable from the time of check in. Nothing was too much trouble. Upon checking out and our car being delivered! I discovered that the staff had put a bottle of water in for our travel home. Will definitely be staying here again.

Kia ora 158karlaf, thank you so much for your review, it is wonderful to know that you loved your stay here. I agree the beds are amazing it is hard to get up :) We look forward to welcoming you back next time you are in town Kind Regards Jade Bolstad General Manager

Comfortable, but location not so great.

Customer review rating 4.3/5

Anonymous Business - 08/10/2019 AccorHotels review

I enjoyed the room and the facilities. There lovely touches like the lobby was a lovely place to sit, the restaurant and view were wonderful and the food was also very nice. One problem was that my colleague who I was working with there was on another floor and so it was impossible to go to their room. This isnt such a problem except that when people travel together for work they at least a few times have the sense to go and see each other (such as when they had my bag because I was at a meeting when they checked in and had the car, or when there was something to talk about before a meeting). This was a small thing but rather painful too in some ways.

Dear Krushil W., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Fabulous facilities and fabulous staff!

Customer review rating 4.3/5

M &. P. Couples - 08/10/2019 AccorHotels review

Spending nearly a week at the Grand Mercure provided every opportunity to explore everything that was on offer. The staff were incredibly helpful and professional, and it was a perfect base to explore the stunning city of Wellington.

Dear Machelle F., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Overcharged

Customer review rating 4.3/5

Brendon M. Families - 08/10/2019 AccorHotels review

The room was fine, though the bathroom was very small considering the cost of the room. When checking out, the bill was about $50 more expensive than we were expecting. Even when showing the desk clerk the amount on our booking confirmation from months prior, he would not amend the bill to reflect that. It wasn’t a lot of money - about $50 in total, but the service wasn’t pleasant and the unexplained discrepancy seems pretty amateurish. I wouldn’t be in a rush to stay with Accor hotels again after that.

Dear Brendon M., Thank you for taking the time to tell us about your experience at the Grand Mercure Wellington. I am sorry that your experience did not meet our expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding your bill, the difference would be the $20/night upgrade you agreed on with Max at check-in to get an Executive King room providing you with more space as well as a Nespresso machine and Bose sound system. Rest assured that the shortfall of service experienced during your stay is far from the smooth and hasslefree moments we want our guests to enjoy while in the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Etienne Assistant Manager

Great

Customer review rating 4.3/5

Anonymous Friends - 08/10/2019 AccorHotels review

Was great service very good , food was great especially pork ribs

Dear Carol B., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Enjoyed it nicely

Customer review rating 4.3/5

Aron Business - 08/10/2019 AccorHotels review

The staff were excellent, everyone was very approachable, friendly and happy to help with anything I needed. The hotel was also nicely appointed and very comfortable. If I was to have one criticism it would be on the bed making. The sheets were not tucked in well, especially at the feet where they were crumpled up and annoying so I had to re-make the bed each night. I was also told by the attendant when I booked in that the 2 beds in my room would be put together as a double but that did not happen.

Dear Aron F., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologies for the shortfall you experienced, I shared your comment with the different Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Very good

Customer review rating 4.3/5

Anonymous Couples - 07/10/2019 AccorHotels review

Generally we were very satisfied with all your provisions.

Dear Brian T., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Wonderful stay at a lovely hotel

Customer review rating 4.3/5

P W. Friends - 07/10/2019 AccorHotels review

We so enjoyed our stay at Grand Mercue. Clean, beautifully set up and a great location to walk into town. We appreciated help from the concierge recommending eating places and telling us that we could exit out the back door. We would stay again

Dear Phil W., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

warm and welcoming

Customer review rating 4.3/5

Christine F. Couples - 07/10/2019 AccorHotels review

From the moment we arrived, our car was taken away, our bags delivered to our room, and any loose clothing hung up. The room was welcoming, warm and so clean. All staff were extremely helpful and accomodating, and the restaurant was tops - our waitress was friendly, extremely helpful and the food great. Would certainly recommend rand Mercure Wellington.

Dear Christine & Robert f., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

quick stop in Wellington

Customer review rating 4.3/5

Neil Families - 07/10/2019 AccorHotels review

wonderful experience, was perfectly situated for our trip, clean and very friendly.

Dear Neil K., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Fantastic place to stay.

Customer review rating 4.3/5

Cerise P. Families - 07/10/2019 AccorHotels review

We enjoyed our stay, room service was fantastic - quick and delicious, the staff were super friendly as well. We will definitely stay again

Dear Cerise P., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Classy and welcoming

Customer review rating 4.3/5

Lynda W. Families - 07/10/2019 AccorHotels review

We had a short but very sweet stay here earlier in the week. The service was outstanding. Every staff member was friendly and competent. The hotel is classy without being showy. Everything was clean and in order. Our Grand-daughters visited us and were treated like royalty! They were served fresh biscuits and tea in the foyer. They had such fun in the pool and sauna and then later on enjoyed snacks in the bar. We loved the generous buffet breakfast and the great coffee. The bed was super comfy and we took advantage of the pillow menu to extend our comfort. The hotel manager was proactive both in overseeing various aspects of the services and interacting with guests. A big thumbs up from us to the Grand Mecure Wellington.

Dear Lynda and John W., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Loved it!

Customer review rating 4.3/5

Celeste M. Friends - 07/10/2019 AccorHotels review

Friendly happy staff, very clean room and tasty well priced meals. Thanks

Dear Celeste M., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager
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