WIFI/Internet AccessOne of the capital's most conveniently located accommodation options for couples, business travellers and families - offering easy access to local attractions and central city businesses by foot, car and public transport.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Services and practical information
Paying- Online check-in
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key - WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- Parking
- Private indoor parking (Paying)
- Public outdoor parking (Paying)
- Bus/coach parking area
- Accessibility for people with reduced mobility
- Reduced mobility rooms
- Reduced mobility facilities
- 100% non-smoking hotel
- Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
- Languages spoken at the hotel
- English
- Reception open 24 hours a day
- Early check-in/Late check-out
- EARLY CHECK IN FROM 8AM (Paying)
- LATE CHECK-OUT UP TO 6PM (Paying)
- Dry cleaning / Ironing
- Currency exchange
- Porter
- Concierge
Hotel location
345 The Terrace
6001
WELLINGTON
NEW ZEALAND
- WELLINGTON At 8km / 5 miles
- EVENING POST HARBOUR FERRY At 3km / 1.88 miles
- FASTCAT & INTERISLAND FERRIES At 3km / 1.88 miles
- GHUZNEE STREET At 1km / 0.63 miles
- THE TERRACE EXIT At 2km / 1.25 miles
- CENTRAL At 1.5km / 0.93 miles
GPS : -41.293532, 174.769526
Currently, close to our hotel
Our rooms
Elegantly appointed rooms in warm rich tones and plush fabrics. Choose from Superior, Deluxe and Executive rooms or the opulent Executive Suite.
Superior King
Elegantly appointed room with 1 King Bed, ensuite with rain shower and Amiki manuka honey amenities. Enjoy robes, slippers, mini-bar, tea & coffee facilities, 49"smart TV, and complimentary wifi.
Superior Twin Single
Elegantly appointed room with 2 Single Beds, ensuite with rain shower and Amiki manuka honey amenities. Enjoy robes, slippers, mini-bar, tea & coffee facilities, 49"smart TV, and complimentary wifi.
Deluxe King
Spacious elegantly appointed room with 1 King Bed, ensuite bathroom with rain shower & Amiki manuka honey amenities. Enjoy bathrobes, slippers, mini-bar, tea & coffee facilities, smart TV & complimentary wifi.
Deluxe Twin Single
Spacious elegantly appointed room with 2 Single Beds, ensuite bathroom with rain shower & Amiki manuka honey amenities. Enjoy bathrobes, slippers, mini-bar, tea & coffee facilities, smart TV & complimentary wifi.
Executive King
Spacious elegantly appointed high floor room with 1 King Bed, ensuite with rain shower & Amiki manuka honey amenities. Enjoy a Bose sound system, mini-bar, tea & coffee facilities, espresso machine, smart TV, robes, slippers and complimentary wifi.
Executive Suite
Opulent corner suite, separate lounge with soft warm furnishing including free WIFI, Bose sound system, smart TV, Nespresso machine & mini-bar. Separate spacious king sized bedroom with ensuite, robes & slippers. Up to 2 adults and 1 child under 12.
- 114 rooms
- 100% non-smoking hotel
- 15 family rooms
- 15 connecting rooms
Our restaurants and bars
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FORAGE Kitchen + Bar, overlooks the vibrant district of Te Aro that harbours some of Wellington's finest cuisine and artisan produce. FORAGE Kitchen + Bar harvest elements from New Zealand's unique terroir and bring stories back from the farm.
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In tribute to the capital of craft beer, Forage Bar highlights the craftsmanship of the darker side of Wellington, as porters and dark beers sit side by side with international favourites.
Your meetings and events
Our meeting rooms
- Number of meeting rooms: 8
- Maximum size: 180 m²
- Maximum capacity: 160
- Maximum banquet capacity: 120
Certificate of excellence 2018 
Kia ora biddybid2016, Thank you for taking the time to leave us a review, I am so pleased you had a great stay. We hope to welcome you again soon! Warm regards Jade Stunden General Manager
Dear Brooke W., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager
Dear Vivienne A., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager
Dear Brett B., Thank you for taking the time to tell us about your experience at the Grand Mercure Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for your feedback regarding your stay, we apologise that not all information was given on check in. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Jared Hawken Assistant Manager
Dear Jonathan H., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.
Dear Andrew T., Thank you for taking the time to tell us about your experience at the Grand Mercure Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. thank you for providing feedback about your stay with us, we apologise that you did not find the design and storage space up to your expectations. We also apologise for any noise that may have been disruptive during your stay from the adjacent room. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Jared Hawken Assistant Manager
Dear Stanley S., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager
Dear Francis F., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Maanger.
Dear Roslyn B., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager
Dear Zeba H., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager
Dear David F., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. We have raised this issue with our service provider. Please accept my sincere apology for the inconvenience caused due internet service. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager
Dear Anthea C., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager
Dear Richard and Sharon B., Thank you so much for taking the time to write us, letting us know about your recent experience with us. I am very sad to hear your negative comments about the internet connection, and I can only apologize to you for what has happened. You are completely right this was not the experience you should have had. As a valued Accor member, we like to give you the best and most personalized service. I did have a look into what happened, and I am afraid that we did not have the correct membership information on your booking in our system, therefore the internet login page did not automatically give you the complimentary internet option, which you should have received as a loyal member. Mr and Mrs B., please accept my apologies for this. I have also contacted our IT department to get the maximum of 3 devices removed, I hope this will be possible. I would be very keen to have the opportunity to welcome you back again with us, in order to offer you the seamless and enjoyable experience you may normally expect from us at Accor. Kindly do let me know if future travels bring you back to Wellington, as I will make sure to make your stay extra special here at the Grand Mercure Wellington. Wishing you a lovely day and with warm regards, Warm regards, Chaim Scheepers Operations Manager
Dear Gerard Q., Thank you for taking the time to tell us about your experience at the Grand Mercure Wellington. I am aware this has taken you some time, therefore I really appreciate that you gave us such a detailed insight into your stay. First and foremost, I am really sorry that your experience did not meet the standards which you may normally expect from us. Please allow me to express my sincerest apologies. I have well noted your comments on the way housekeeping cleans the glasses in the room - and please rest assured that we have communicated this seriously with our Housekeeping team. You are right this should have not happened. We are aware of the air conditioning challenges, which our Technical team is indeed looking into, however on such warm days as these, it can remain difficult to cool some areas in the hotel down. Normally we offer our guests to move rooms in such case, I do hope we have offered you that option? At Grand Mercure Wellington we strive to provide a superior service experience for every customer; on this occasion we have clearly not been able to do that for your stay. Especially because you stayed with us for 12 days, we could have done so much better, and I am sorry for that. Please rest assured that we are taking the appropriate measures to address the problems you have mentioned to us, to prevent future occurrence. Mr. Q., I would personally really appreciate the opportunity to welcome you back in the future, to show you the actual standard we would have liked to provide you with. If indeed travels bring you back to Wellington in the near future, please do not hesitate to email me directly so that we can welcome you back extra warmly. With our best regards, Chaim Scheepers Operations Manager
Dear Juliette S., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akash Vanjari Assistant Manager
Dear Brian & Margaret A., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.
Dear Geoff P., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akash Vanjari Assistant Manager
Dear Neil M., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.
Dear Tammy B., Thank you for taking the time to tell us about your experience at the Grand Mercure Wellington. I am sorry that your experience did not meet your expectations; & im so sorry about the disturbance from other guests. please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Akash Vanjari Assistant Manager
Dear Robert C., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akash Vanjari Assistant Manager
When making a booking at this hotel:
- I earn Status & Rewards points
- I do not earn points
- I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
- I can use my Rewards points
- I cannot use my points
- I benefit from {{fidelityCard}} advantages
- I benefit from advantages
- I do not benefit from advantages
- I can take advantage of the Members' rate
- I cannot take advantage of the Members' rate
