Grand Mercure Wellington

From checkin to checkout we were impressed by the friendliness and helpfulness of all the staff we came into contact with. The room was very pleasent especially the kingsize bed. The large TV also added to the experience. We had dinner in the Forage Bar & Restaurant on our first night and were impressed with the quality of the food and service. The only small point we would raise is that there was no where to put the soap (apart from the basin).

From the time I checked in to the time I left it was nothing but fantastic service. My room was always clean and in excellent condition and all the staff made sure I was looked after & even asked me if there was anything else I needed without me prompting them. I will certainly be coming back.

The only thing wrong with our stay was no one helped us with our bags on arrival or departure The renovated rooms were a vast improvement and the evening meal (wellington on a plate ) was great Breakfast options were average No self parking We experienced a fire alarm due to burnt toast which had guests standing out in the cold not really acceptable that a smoke alarm causes the hotel to be evacuated

The hotel was cozy & modern. The staff were friendly.

Bedrooms very small, lighting configuration very odd - must have main light on to have bathroom lights on. Fire evacuation caused problems with breakfast.

Was so comfortable! Thank you very much!

Room was comfortable and amenities great. Would highly recommend to others.

It was my first time at the Grand Mercure, and usually stay at the Novotel. Whilst the location was a bit further from our work, and the room I think a little smaller, I have not been able to stop telling people about the amazing service I have received here.

While the rooms have been beautifully renovated there were a few issues that made the stay less than perfect

great place to stay in Wellington and staff are fantastic every visit . The only issue I have is 1 one the 2 nights were not credited to my club membership record. Possibly because I extended but happens too often and frustrating

I had travelled over 36 hrs with minimal sleep, check in was seamless and omg that bed was just amazing! The shower was fantastic and the haloumi salad was devine! Cannot fault it! Thank you.

My son and I had a wonderful stay at your hotel, from the checking in at reception to the breakfast on the Saturday. All your staff were very friendly and worked very hard to make our stay confortable. Even when there was a fire alarm on the Saturday morning - everyone was very professional and handled the "crisis" with ease.

The staff at this hotel are really wonderful. Always so warm, helpful and efficient. It really does make for a lovely stay.

Very helpful reception and concierge staff. Restaurant staff let the team down a bit, poor grasp of English and those who were native English-speaking were not very at tentative.

I must say that I was disappointed. I felt the check in was rushed, with very quick instructions on the use of the card for the lift, which I needed to go back to reception to check. Also, no lemonade in the mini bar so needed to go to the bar to get a bottle, however the bar staff were excellent. No filter coffee or hot chocolate in the room was annoying (not everyone drinks tea). The pillows on the bed were too big - you need a better selection of pillows for guests. A not swimming pool or gym was VERY annoying as it was raining and going out for a run wasn't an option.