Hotel - Sofitel Rio de Janeiro Copacabana (closed for refurbishment)
section.presentation.hotel.accorhotels
Sofitel Hotel

Sofitel Rio de Janeiro Copacabana (closed for refurbishment) Hotel

Avenida Atlantica 4240  Copacabana  RIO DE JANEIRO - RJ 
22070002  RIO DE JANEIRO
BRAZIL

2,372 reviews
TripAdvisor Rating Based on 2,372 reviews
See rates
Best price guarantee
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pool
  • Babysitting on request  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Babysitting on request  (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business center with support staff
See all services

Hotel location

Our rooms

  • 388 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 83 connecting rooms
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Video games on TV in room
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Telephone in bathroom
    • TV room service ordering
    • Crib on request
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 5,006 reviews

Our guest reviews for Sofitel Rio de Janeiro Copacabana (closed for refurbishment)

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,372 reviews
AccorHotels certified review
Miguel B. Couples - 11/05/2017
« Best location and good service »

The hotel is located at the best place in Copacabana, views from our room and from the pool are amazing, the beach service is great. A few negative things though, there were cigarette butts in our balcony (and the hotel was smoke free), not enough toiletries in the room, we had to ask the cleaners for extra twice, reception was not flexible to let us leave 30 minutes later on our departure date. But apart from the above we had a great time in Rio, we look forward to coming back.

AccorHotels certified review
Anonymous Couples - 08/05/2017

The experience was satisfactory only as the staff was not very friendly but apart from that Everthing was good.

AccorHotels certified review
Anonymous Business - 04/05/2017

The room smelled like moist old wood, everyday I went to take a bath the water was cold and I had to (everytime) call the number and ask for them to warm the water so I could use it. the food was ok, nothing special and the really good thing I had was a good air coinditioner. I don't intend to stay more times because I'm platinum in SPG using sheraton and their overall rate I would give is way superior than yours. even with the "classic" room

TripAdvisor review
Solo travel - 26/04/2017
« Closing for renovation - poor service, 0 Accor Platinum recognition »

The hotel is closing for renovations and that was not indicated on the website ot when booking. Because of closing, the Exec Lounge does not work. No recognition of the Platinum status - no upgrade, no drink voucher offered (had to ask myself - the response was - "we do not have any more printed vouchers"...), no written welcome note from the manager/welcome gift as in all Accor properties. I understand the hotel is closing for renovation but that does not mean rules how Platinum benefits can be completely ignored. Unprofessional reception staff (Natasha). I understand the Lounge was closed but there should be a solution - clients informed in advance (I would have booked another hotel as I had chosen Sofitel because I expected benefits going with my loyalty card) or provided with an alternative. I had a similar situation of a Lounge closure in Pullman and that was dealt with very professionally offering complimentary dinner, breakfast and minibar. I explained to the manager my expectations were not met and as "compensation" I was offered a drink in the bar which I was supposed to get as Platinum member anyway and "free breakfast" which I would have received as well as snacks, drinks in the Lounge. Breakfast choice was below Sofitel standard though restaurant staff was nice and helpful. The hotel in in a perfect location, 2 pools are nice but no service by the pool - I stayed there for over an hour and have not seen any staff to order drinks. A customer pays Sofitel rates and expects certain level and when one does not get Sofitel standard service which is rather disapointing.

AccorHotels certified review
Anonymous Solo - 25/04/2017

The hotel is closing for renovations and that was not indicated on the website ot when booking. Because of closing, the Exec Lounge does not work. No recognition of the Platinum status - no upgrade, no drink voucher offered (had to ask myself - the response was - "we do not have any more printed vouchers"...), no written welcome note from the manager/welcome gift as in all Accor properties. I understand the hotel is closing for renovation but that does not mean rules how Platinum benefits can be completely ignored. Unprofessional reception staff (Natasha). I understand the Lounge was closed but there should be a solution - clients informed in advance (I would have booked another hotel as I had chosen Sofitel because I expected benefits going with my loyalty card) or provided with an alternative. I had a similar situation of a Lounge closure in Pullman and that was dealt with very professionally offering complimentary dinner, breakfast and minibar. I explained to the manager my expectations were not met and as "compensation" I was offered a drink in the bar which I was supposed to get as Platinum member anyway and "free breakfast" which I would have received as well as snacks, drinks in the Lounge. Breakfast choice was below Sofitel standard though restaurant staff was nice and helpful. The hotel in in a perfect location, 2 pools are nice but no service by the pool - I stayed there for over an hour and have not seen any staff to order drinks. A customer pays Sofitel rates and expects certain level and when one does not get Sofitel standard service which is rather disapointing.

AccorHotels certified review
Anonymous Couples - 24/04/2017

Very good in one way: staff treated us very well indeed, upgraded room and breakfast were good. BUT the website & App fade to mention that the Club was closed (major disappointment), and that other facilities were winding down. Knowing ahead of time would have made ALL the difference.

AccorHotels certified review
Anonymous Couples - 19/04/2017

Amazingly comfortable bed. Excellent check-in. Fantastic bar staff. I would have liked free drinking water in the room. The reception staff had no knowledge of the Easter Sunday brunch which was disappointing.

AccorHotels certified review
Anonymous Business - 18/04/2017

Hello, I am extremely upset about my stay at the Sofitel ... I stayed at the hotel several times in the last few years and many times in other Sofitel and I was APPALLED ... 1. my room was dirty (very dusty) when I arrived and the shower did not work (they fixed it). the rooms smell like mildew and my entire wardrobe stank 2. I wish I could send you the pictures I took of the water stains, mildew and other wall cracks I took (happy to provide) 3. I am a woman travelling alone for business ... I wasn't made aware that there was NO bar and NO restaurant open in the hotel beside the "Atlantis" where the food is really really LOW standard and the service (previously fabulous) was pathetic ... I waited 45 minutes for a salad that was barely edible; the croissants are stale and the fish for dinner was frozen ... 4. There is no concierge in a 5 stars hotel ... beside "Mohammed" at the reception (who did the best he couldd) ... the rest of the staff barely said hello and was absolutely disengage 5. my Iphone 7 headset disappeared from my room, I should have put them in the safe ... but yet, I don't think this is acceptable ... fist time anything ever happens in your hotel I completely understand that you are about to renovate your hotel ... but I paid for a 5 stars stay and felt like I spent a week at Motel 6 ... I should have been told ahead of time that I would not be able to have a meal at the hotel and an effort clearly should be made to go the extra mile for your guests when you know the rooms are in such a poor shape. Had I not been travelling for work and made my reservation with our travel agency, I would have left and changed location ... I am extremely upset about this stay and about the Sofitel brand in general for allowing this to happen & happy to discuss with you if you want my opinion ... my email is penelopesur@aol.com Regards,

AccorHotels certified review
Anonymous Business - 17/04/2017

Hotel location is good however quality of hotel and staff is going down rapidly

AccorHotels certified review
Anonymous Couples - 12/04/2017

Was a very good experience.

AccorHotels certified review
Anonymous Business - 11/04/2017

The hotel is closing down and we could feel it in the services

AccorHotels certified review
Anonymous Business - 10/04/2017

I love staying at this hotel, however the room I stayed this time (# 738) was full of mold and apparently some works in the bathroom has not been completed. I have asked for a room change and apparently the rate of my reservation would not allow the change, which was very strange giving my experience at Sofitel Hotels.

AccorHotels certified review
Anonymous Business - 09/04/2017

I enjoy the room that was given to me. Breakfast buffet and fitness club were both great. I missed that shower gel and shampooing were not replaced every day and that my minibar still water was not refilled. Service at the restaurant was not good at all, quite slow, but it's a constant in this hotel for the last 3 years.

AccorHotels certified review
Anonymous Business - 09/04/2017

Air conditioning was making a puddle of water in room 809 all week long. No employees tried to fix the issue. No laundry after 11pm in a 5 star hotel?? Half hour wait before checking in for the staff to locate my reservation. No apologies given

AccorHotels certified review
Anonymous Business - 08/04/2017

I had a very nice view from my room, but I got this room only after I had asked. As a frequently user of Accor hotels and staying so many times at Sofitel Copacabana I would have expected the offering while checking-in. What definitively is unsatisfactory is the water System. Either you get burned or it is freezing under the shower, changing within seconds - dangerous and not acceptable for such a hotel!!

AccorHotels certified review
Anonymous Business - 08/04/2017

The hotel has a great location, nice view, but is very expensive and pricewise I considered the rooms too old, with poor infrastructure. I forgot a cell phone battery charger in the room and asked for that at the reception at the same date of the checkout, but I was told it was not found and with no much worry about it.

AccorHotels certified review
Anonymous Business - 06/04/2017

Sofitel is a very good hotel, luxury, comfortable and with a high level of service. I only have 2 points: 1- I seated on the restaurant/bar, my intent was only drink something, as I have eaten at the airport, but later we decided to order something to eat. It was not late, around 22:10h and there was nothing available to eat anymore, what surprised me considering the level of the hotel. 2- I have been choosing Accor on all my trips and I achieved Gold Status, that should mean some special treatments, as for an example, room upgrade when available. I don't see anything different at all, not only in Sofitel but also in Mercure, I am at this time spending at Mercure Lagoa dos Ingleses in Belo Horizonte and I should expect a room with a lagoon view, for example, but they never give me anything different or better, so, what's the really benefits that Gold Status bring me and why should I perceive Platinum Status? That's my points. But my stay was very good as a whole.

AccorHotels certified review
Anonymous Business - 05/04/2017

It was OK. nothing exceptional. Despite of being a Platinum member at Le Club, I did not see any differentiation during my check-in or check-out process, as a regular host.

TripAdvisor review
Friends getaway - 05/04/2017
« Probably the best hotel in Rio »

Probably better than Fasano for the price Everything is perfect Only negative point being the behavior of the waiters at the bar/restaurant next to the pool I have been several times there and always quite not nice

AccorHotels certified review
Anonymous Couples - 04/04/2017

Room, reception are good Waiters at the bar / restaurant are rude and unpolite

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 310 m Mercure Rio de Janeiro Arpoador Hotel
Mercure Rio de Janeiro Arpoador Hotel
From
From 319.00 BRL Non member rate
From 319.00 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 520 m Aparthotel Adagio Rio de Janeiro Ipanema
Aparthotel Adagio Rio de Janeiro Ipanema
From
From 320.00 BRL Non member rate
From 288.00 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.1 km ibis Copacabana Posto 5
ibis Copacabana Posto 5 Hotel
From
From 239.00 BRL Non member rate
From 239.00 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km ibis budget Rj Copacabana
ibis budget Rj Copacabana
From
From 179.00 BRL Non member rate
From 179.00 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in RIO DE JANEIRO
See rates