Hotel - Mercure San Sebastián Monte Igueldo
Mercure Hotel Mercure Hotel

Mercure San Sebastián Monte Igueldo

3.5/5 178 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Shoe shine machine
  • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre  (Nearby)
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Sauna (Nearby)
    • Solarium
    • Tanning salon
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00-24:00
    • Opening hours : Week-end 11:00-24:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those travelingbusiness trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

  • 123 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,461 reviews

Our guest reviews for Mercure San Sebastián Monte Igueldo

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 178 reviews
W. Couples - 14/03/2019 AccorHotels certified review
« Very good, fantastic location, great food »

Obviously the hotel’s location can not be matched anywhere, it’s fantastic. The rooms are really nice, and the restaurants put out very good meals despite the limited menu due to restaurant refurbishment.

Patryk Couples - 05/03/2019 AccorHotels certified review
« Bad road access, bad internet, no restaurant, bad and expensive breakfast, old, small tv... »

Bad road access, bad internet, no restaurant, bad and expensive breakfast, old, small TV without power socket near by to connect by TV box to it. At the checkout they asked us to pay double the price for dinner as they said we eaten twice the same thing....

Aaron Couples - 09/01/2019 AccorHotels certified review
« Rude Staff »

The stay was great until it was time for dinner. We went down to the dining area to find less than a quarter of the tables occupied with many empty seats. We were told the earliest we could seated was in about an hours time (the current time was approximately 8.30-9pm). The waiter huffed and puffed and said that they were understaffed and there was nothing she could do. She said to go try the bar. We then tried the bar and were told the exact same thing by the bar staff. This really ruined our experience for a travelling party of 5 people!

Vicente D. B. N. Families - 03/01/2019 AccorHotels certified review
« Unpleasant »

Bad experience caused by terrible and not polite front desk people

Couples - 02/01/2019 TripAdvisor review
« Beautifully located comfortable out of town hotel »

We have stayed at this hotel before and have always found it comfortable with friendly staff. The only drawback is the fact that is a €10 taxi ride from the old town - where wonderful restaurants are located but this is more than offset by the stunning views out over the sea and the bay.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comment. We are glad you enjoyed your stay. We hope to see you again on your next visit to the city.

Couples - 31/12/2018 TripAdvisor review
« Great Location, Disappointing Hotel »

We recently stayed at the 4* hotel for Christmas and were badly disappointed. The hotel has the most amazing views, a beautiful lounge and passable rooms. However, “coffee and tea facilities” does not mean two paper cups and one sachet of coffee. Bathrooms were very outdated and a bit grubby, stained grouting, etc.On Christmas Day, a full lounge of about 30 people waited by an unmanned bar for about twenty minutes for a pre lunch drink as there was no barman as he “was helping to lay the tables for lunch”.At 30 minutes before lunch was to be served this should have been completed. To say the hotel was understaffed would be an understatement. We have used Accor hotels for many years and this was the most disappointing stay we have had, and it was Christmas. Would definitely not recommend this hotel for a special occasion.

Frances D. Couples - 29/12/2018 AccorHotels certified review
« Disappointing »

Highly disappointed in the hotel. Overpriced for what it was, understaffed. And, we have NEVER had paper cups for coffee/tea in our room, which incidentally consisted of 1 sachet coffee and two minute milks.

Matthew S. Business - 27/12/2018 AccorHotels certified review
« Great room with view and great staff »

Great room with view and great staff

Business - 16/12/2018 TripAdvisor review
« Best view I had so far »

Friendly staff, good breakfast, very nice interior design, very good restaurant and an awesome view over San Sebastian bay and the lighthouse. The only issue is that you need to foresee a car to get in and out of the Hotel or around 15 minutes walk until the seafront promenade, 30 min until the city centre along the promenade (beautiful though). My room was in the corner giving to the lighthouse and not the bay, personally, I preferred the natural view with the cliff and an open-ocean landscape over the view to the city bay that you can see from the restaurant or hall. What a pleasure sleeping while hearing the waves breaking on the seawall... I enjoyed a lot in business trip, but I would recommend it specially as a romantic trip. Finally, the city has an awesome gastronomic culture, I recommend making a Pintxos (kind of tapas with a wood stick in the middle ;-) ) tour on different restaurants.

Yukawa Business - 23/11/2018 AccorHotels certified review
« Good location ! »

Very nice view, but it is not so easy access, the last funcular finished 17:45. We used taxis. The accommodation goods means shampoo, showergel etc, setting is not smart after second day. I forgot my eye glass on the table of breakfast, I asked to the staff after the breakfast but it was not found at that time. Someone returned it on the tabel in the room when I came back at night. Thank you for the kindness of staff.

Raquel Friends - 21/11/2018 AccorHotels certified review
« Beautiful view, comfortable room. Unfortunately, the coffe served at breakfast is terrible. »

The coffee served at breakfast was burnt and tasted like "not fresh" (during all the 4 days we were there).

Suzanne H. Couples - 18/11/2018 AccorHotels certified review
« Fabulous hotel in stunning location. »

Wonderful hotel, whilst out of the main town centre, worth it for the views. The breakfast was fantastic. We were concerned about the fact that the staff refused to provide us with a plate and knife to use in our room so we could eat some cheese and meat we had purchased for our supper which was disappointing. Apparently it is policy not to provide anything to use in the room. This is unreasonable and we have never had this problem anywhere else in the world where we have travelled.

Piffy Couples - 05/11/2018 AccorHotels certified review
« Helpful friendly reception »

Friendly helpful staff on reception

Ian B. Couples - 04/11/2018 AccorHotels certified review
« Worst night sleep I have ever had »

The room was next to the goods lift above the bin collections, you could hear everything being said done, even heard someone’s phone on vibrate going off four times in the morning at about 5 am, for him to then go to the bathroom urinat bark wind and then have a shower. You can hear conversations chairs being moved, I would have had more sleep in my car in the carpark, I feel I was punished for some reason and paid €114 for the pleasure.

D. E. Couples - 04/11/2018 AccorHotels certified review
« Not what as I hoped for, after staying at a top accorhotel location »

We did not receive a room with a king size bed. A lot of noises from the other rooms, the two nights were not very quietful. We could not stop the heat in the room. At the restaurant you cannot choose to drink a glass of wine and the bar which is just at the opposite wall you can.

Anonymous Business - 30/10/2018 AccorHotels certified review
« Great views, mercurial service »

The service at the hotel was lacking. Checking in for 20 of us took about an hour with only one person on reception. The bar tender seemed harassed and whilst the food in the restaurant was superb, the service was not up to the standard for this level of hotel . The quality of the hotel fittings etc. were very good and the rooms basic but sufficient. The rooms were really hot though (about 30c). I phoned reception to see if the aircon was faulty but advised that as it was winter the aircon was turned off. It was suggested that I open the window; being in an internal facing room it opened onto an internal space that was also warm and let in cooking smells from the kitchen. I asked if a fan was available, but none were. I had 2 very poor nights sleep, as did other colleagues with interior facing rooms. Overall a hotel in an amazing location with a beautiful art deco style but it seriously lacks a level service expected at the price point.

I. L. Business - 07/10/2018 AccorHotels certified review
« the hotel could be Spectacular...but it isn't »

I stayed on night the location was spectacular but rooms , service dining was all poor

Muriel Couples - 04/10/2018 AccorHotels certified review
« Great room, friendly staff, amazing views. »

The hotel was very nice and the staff friendly & helpful. Dinner at the restaurant was great and we also enjoyed the pool (although the water was pretty cold)! The only negative point was the noise until late at night but that's due to other guests. The views are absolutely amazing from the hotel and we intend to come back!

Alexis N. Families - 29/09/2018 AccorHotels certified review
« Two Night Family Stay »

The location and experience was wonderful. The hotel itself was beautiful and easy to travel too. The Pros: Location & Views. The Cons: Staff, Maintenance, & Transportation. This spot would be the best hotel in the entire city with the views it provides. However, it does not look like some areas are properly maintained with dirty pools and guest areas. However the room was well maintained. Additionally, the staff looked like the were understaffed and in the dining area, we were not waited upon the two days we were there, we were bypassed many a times (maybe because we had a little kid), but that is no excuse. We had to flag staff down to get service. This has to be addressed and I read many a comments prior to going that point at this same issue that I experienced. Another thing that would make this location prime to go to as advice is please offer transportation to an from the city rather than guests requesting cabs or taking the funicular. This would make transportation much more acceptable and accomodating.

Mr I. H. Families - 27/09/2018 AccorHotels certified review
« Birthday party »

Overall the stay was good. But when we booked in the Restaurant for our dinner the Restaurant manager was not interested to serve as or welcome as in the Restaurant. He just pointet the table to as . No menus where offered . Two meals arrived 10 minutes before the last 6 meals . No apologies offered.

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