Mercure San Sebastián Monte Igueldo 4 stars

TripAdvisor rating 3.5/5 258 reviews
Mercure San Sebastián Monte Igueldo
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Room 1

Number of guests
Children's age

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Hotel extras

  • In the best location in the city

  • EL TORREÓN restaurant for discovering authentic Basque cuisine

  • Stunning swimming pool between the sea and the mountains

  • New fully equipped fitness center (APRIL 2017)

  • Specialists in business meetings. We take care of all the details

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
  • Gift shop/newspaper shop
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre (Nearby)
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134
HSS00345
PASEO DEL FARO, 134
20008
san sebastian
spain

Tel: +34943210211

Fax: (+34)943/215028

Contact email

Check-in from 14h00

Check out up to 12h00

  • IGUELDO :   16 SND 6 FUNICULAR

  • By plane

    BILBAO At 100km / 62.5 miles

  • By plane

    MADRID BARAJAS At 300km / 187.5 miles

  • By plane

    SAN SEBASTIAN At 20km / 12.5 miles

  • By car

    SAN SEBASTIAN OESTE ONDARRETA At 4km / 2.5 miles

  • By train

    ESTACION DEL NORTE At 2km / 1.25 miles

GPS :43.321766, -2.009642

Our accommodations

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those traveling business trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

Interior Single Room

  • Max. number of persons: 1
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with mountain view (3 people)

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with sea view

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room with view of the bay (2 people)

  • Max. number of persons: 2
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Privilege Room with views of the bay (3 people)

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Standard Room with mountain view (2 people)

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

EL TORREON

Type of cuisine: Gourmet

The EL TORREON Restaurant is perfect for discovering Basque cuisine.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

20:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BELLE EPOQUE

Photo non contractuelle / Strictly non binding

Relax in the sophisticated atmosphere of our wine bistro bar, designed with a nod to the 1920s. Newly opened in 2017, the bar offers a select menu for lunch or light dinners.

KARRUSEL

Photo non contractuelle / Strictly non binding

This attractive new space was opened in 2015 in an idyllic location next to the 100-year-old vintage amusement park. Enjoy typical pintxos and a selection of fast food dishes in a modern space.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 387

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure San Sebastián Monte Igueldo

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,732 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

258 reviews

BAD EXPERIENCE FOR THE PRICE

Customer review rating 4.1/5

Greg S. Couples - 15/08/2019 AccorHotels review

NO ONE TO UNLOAD LUGGAGE, NO WHERE TO PARK, HAD TO PARK ALL THE WAY DOWN THE HILL. THEN MOVE CAR LATER. THEY TOLD US WE HAD TO DRIVEIN TOWN FOR HOP ON HOP OFF BUS AND PARK UNDER GROUND COST MONEY, THEN AS WE WERE ON THE BUS IT WENT RIGHT BT THE TROLLY AT THE HOTEL ,WE COULD OF RODE DOWN,

the best location,some renovation,but fatal issue?

TripAdvisor rating 3.5/5

Momokichiboo Couples - 13/08/2019 TripAdvisor review

Our 4th stay. Believe,the hotel has the best view.Some renovation done,so room is brighter,lobby a little bit better. Receptionist attitude improved.But this hotel management has fatal issue.As I am preparing a sepbrate letter ob complaint to Accor hotel,I will not go into details here.But 2 sayings: "Internal rule cannot override customer iinterest" "Management important role is,when neccesary,directy thank customers or directory explain to customers,not hiding nor using her subordinate to explain unreasonable issue."

Fantastic view!

TripAdvisor rating 3.5/5

Kleefjes Couples - 10/08/2019 TripAdvisor review

Hotel is situated on a fantastic place on top of the mountain with a fantastic view over San Sebastian! Rooms where a little outdated but the view makes up for it all. Restaurant and Bar serve excellent food and beverages, however opening times are really Spanish and capacity of the restaurant is limited. So make your reservation in time, as you are on top of a Mountain!

Excelent Hotel

Customer review rating 4.1/5

Nick B. Couples - 09/08/2019 AccorHotels review

Room was comfortable, breakfast fantastic, the view superb

Great stay!

Customer review rating 4.1/5

Jeanene Friends - 08/08/2019 AccorHotels review

All the staff were friendly and helpful. Was great having water included with our room stay, really appreciated that. Amazing views. Would definitely return!

Stunning views of San Sebastián

Customer review rating 4.1/5

Dimitri M. Couples - 03/08/2019 AccorHotels review

Well run hotel good staff helpful and courteous and an excellent restaurant a place to relax and enjoy the views of the town and the sunset

The best location in town..... with own car ou being dependent on funicular.

Customer review rating 4.1/5

Ffsaragoca Solo - 01/08/2019 AccorHotels review

I had good sleep. Beautiful swimming pool. Acceptable breakfast.

Stay at hotel

Customer review rating 4.1/5

Anonymous Couples - 30/07/2019 AccorHotels review

Nice rooms, bad service

We couldn't sleep

Customer review rating 4.1/5

Inigo Couples - 30/07/2019 AccorHotels review

There was some noise comming from next room's toilet during all night. We called reception, they told us they'll go and see but didn't get any more news and the noise didn't stop. We found out that there had already been complains about the room before we arrived in... We were hopping for some serious apology or discount but the only answer was that they didn't know where the noise came from.

A bit disappointing

Customer review rating 4.1/5

Anonymous Couples - 29/07/2019 AccorHotels review

Nice location, but experience in restaurant was disappointing

An amazing place

Customer review rating 4.1/5

Adam J. Couples - 28/07/2019 AccorHotels review

Amazing from start to finish, this hotel surpassed my expectations in every way!

Best views of San Sebastian from Mecure Monte Igueldo.

Customer review rating 4.1/5

Greg B. Couples - 27/07/2019 AccorHotels review

Simply the best views of San Sebastion are from the Mecure. Lovely room facing the Atlantic and San Sebastian. Very comfortable bed and nice decore. Restaurant has incredible views and innovative menue. Steak was brilliant. Prices a little high for families /Australians. Theme park for children wonderfull.

Remember bad service

Customer review rating 4.1/5

T. R. Couples - 27/07/2019 AccorHotels review

Fantastic views had this been a 2star hotel, the service would have not made the basic requirements

Beautiful views

Customer review rating 4.1/5

Anonymous Couples - 23/07/2019 AccorHotels review

The hotel had beautiful views and the pool. I wish the hotel had a shuttle to the city center, and cleaner rooms

Nice hotel but i have suggestion.

Customer review rating 4.1/5

Hussain M. A. Couples - 17/07/2019 AccorHotels review

Really it was a nice and very romantic hotel, i like the location, lobby and the view. But let me say that I wasn't satisfied with my room location. I have reserved the room 2 months before with la conch view, but because my room was on the first floor the view was uncompleted due to the the roof of the restaurant was rebound for nearly 4 meters. I suggest to Fill this ceiling with green artificial grass and distribute some trees and roses to give more beauty to the view.

This Walls, Horrible WiFi, and Slow Bar Service

Customer review rating 4.1/5

Jared G. Couples - 17/07/2019 AccorHotels review

The walls were too thin for this hotel, could hear every movement above me the entire time I was in the room. The WiFi is also exceptionally poor, had significant connectivity issues and was really slow. Also, very slow service at the bar. Will never stay here again.

So much potential- poorly managed hotel

TripAdvisor rating 3.5/5

Gleen M Couples - 17/07/2019 TripAdvisor review

The hotel is situated 15 min from downtown via taxi. The views are phenomenal and the food is fairly good. It has many attractions with rooftop pool and a kids amusement park. There's a train carriage you can take fr hotel to the beach down the hill at fairly cheap price. -- a lot of potential. However, either the staff aren't adequately trained or not treated very well because any reasonable request from guests were poorly handled. For example, don't expect to eat at the restaurant even when the restaurant isn't full- DO expect to eat on very uncomfortable chair and table in the lounge when the waiter turns you down at the restaurant. Somehow it apparently makes sense for the waiters in the restaurant to only serve 3 tables per person while the waiters in the lounge can serve up to 10 tables per person. Why not have more waiters available to serve guests? When you need a taxi, opt to ordering it yourself. Their ticket method to manage a lineup is horrendous. Everytime we ordered a taxi at front (at least 6 times), we would end up waiting for 30 min and having an argument with staff to ensure the taxi picks up the correct group and to ensure a taxi is ordered. For example, we ordered a taxi at the front desk and a taxi arrived but was looking for a specific ticket number. A staff member didn't even bother checking each person's ticket waiting for a taxi but just picked a random group to be driven first. We ended up waiting for another 30 min because the staff didn't order taxi after this. Although views are amazing, I would NOT recommend staying at this hotel. You can easily stay downtown and just visit the hotel for the views. It's not worth staying at the hotel with the poor service they provide.

Customer review rating 4.1/5

Roel C. Business - 16/07/2019 AccorHotels review

Clean room, bit noisy at night.

Most amazing views ever!!

Customer review rating 4.1/5

Anonymous Friends - 15/07/2019 AccorHotels review

The hotel is amazing and it’s views beyond beautiful- a hotel of old fashioned class and style. An incredible pool area (unfortunately there is a wild bird area next to the hotel where the birds were kept in tethered in the direct sun and even a poor barn owl tethered all day and kept behind a shed! This doesn’t belong to the hotel but even so It was very upsetting and so sad! Maybe the hotel could ask for this to be stopped. The rooms are classy - altho it would be nice if the standard rooms also had a coffee machine. The check in information was a bit disappointing as we were not told that hotel guests didn’t have to pay the barrier when driving up by car or that the funicular was cheaper - we therefore paid over 20€ extra - we brought this to the attention of the reception but hadn’t kept our receipts and therefore could get this cost back. Maybe you could put this info on the booking confirmation (or maybe it already is but I didn’t see it). I also requested a room next to friends which wasn’t possible but would have appreciated a reply to my mail. Despite these points due to the hotels timeless class and incredible views it’s one of my most favourite hotels ever and I look forward to treating ourselves to another stay in the future and will highly recommend the experience to others. Thank you!

Very bad welcome espacialy as an Accor ambassador

Customer review rating 4.1/5

Nicolas J. Couples - 15/07/2019 AccorHotels review

I'm working for Sofitel (Accor), so I booked trough Accor website with Bienvenie rate, a few months in advance. At our arrival, you could not find the booking, after showing my confirmation mail, you found it... But we were allocated in a room in the first floor, so with an obstructed view. And with a connecting door that you can hear from the next room as it was the same room... After asking if it was possible to change the room, there was no possibilties available. Well, understood that there was no communication possible and no consideration regarding the fact that we are working for the same companie. At check out, we have been told that after 12h (noon) we were not allowed to go to the pool as we'll be checked out, at our arrival the pool area was already closed. We had to argu with the receptionist to finally being able to get to the pool.... Well, very bad experience. Hotel so well located with very nice pool and bar areas (exept all the roten flowers in the bar/loby) but in term of services, very very far from the expectations...

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