Hotel - Mercure San Sebastian Monte Igueldo
Mercure Hotel Mercure Hotel

Mercure San Sebastian Monte Igueldo

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3.5/5 1,414 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 71.25 EUR Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WiFi in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast
  • Thalassotherapy centre

Services and practical information

  • WiFi in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early Check In
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre  (Nearby)
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium
    • Tanning salon (Paying, Nearby)
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00-24:00
    • Opening hours : Week-end 11:00-24:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those travelingbusiness trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

  • 123 rooms
  • 93 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Pay per view channel(s)
    • Iron in room
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,729 reviews

Our guest reviews for Mercure San Sebastian Monte Igueldo

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,414 reviews
TripAdvisor review
Business - 17/11/2017
« Very good surprise ! »

Impressive location overlooking the bay of Donostia. Service is very friendly. This was off season with very few guests, hence I supposed that is the reason I got a very reasonnable rate for the quality and location of this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comment. We are glad you enjoyed your stay. We hope to see you again on your next visit to the city.

AccorHotels certified review
John V. Couples - 08/11/2017
« Wow, what a view! »

Great hotel, bar and restaurant staff wonderful. Met and exceeded my expectations.

AccorHotels certified review
John M. Couples - 03/11/2017
« Very good indeed »

Everything was great - the room, the view, the food, and the staff were all excellent.

AccorHotels certified review
Daniël Couples - 03/11/2017
« Exceeding my highest expectations. »

We travel to Portugal by car every year. I noticed this hotel some years ago, but with three children we would have needed three rooms. In high season a bit above my budget. But this time it was just the two of us, and it was low season, so a appealing price. The lady at the desk received us all smiles. Extremely friendly and also in latrer contacts remained friendly. Definetily not a pose. The lounge is breath taking, its like you are floating in an air balloon above the ocean.... So we were a bit prepared, but the room had the same view ! I only know one other hotel with such a view, but that is in the Algarve. The restaurant also has these views. So we cancelled the idea to walk through town to look for a place to have lunch. And we didn't regret it. The young lady who waited on us was very cheerful and talkative, we really feld like we knew her for ages, also she was all smiles. Whe both had the lamb and selected a Duero wine, Celestial Tinto. This was perfect with the lamb. I can go on like this, but then I'd be boring.. We'll be back for shure. This has become a fixed point in our route planning !

AccorHotels certified review
Chris G. Couples - 30/10/2017
« Distant but enjoyable »

Hotel was further from town than advertised. Pool was closed despite the heat, and room was smaller than advertised. Staff were fiendly, restaurant food was good, view was fantastic.

AccorHotels certified review
Andrew B. Solo - 29/10/2017
« Great views »

Nice 60's style hotel.. with great views. My room wasn't great, but I liked the hotel itself. Not convenient for old town. Great cable car ride down to the sea

AccorHotels certified review
Margaret Families - 27/10/2017
« Stunning view and very helpful staff »

We had just one night, and wished we had booked two! The hotel looks out over San Sebastian from a high point to the south of the city and the views were truly stunning; even though the weather was mostly rather overcast with some rain. There is a funicular railway giving access to the town, or a drive up the hill. The dining room and lounge area has fantastic views and each of our two rooms had a small balcony looking out to sea or across the bay. The staff were excellent, especially Telmo who gave us good tips on where to go and how to get there, and Carol who made us very welcome on arrival. One small :-( thing is don't get a coffee at the bar, it isn't very good! Otherwise we cannot fault this place and have promised ourselves we will be back one day.

AccorHotels certified review
Bruce Couples - 25/10/2017
« Loved it »

After staying a few nights ‘downtown ‘ we wondered if the trip up to the Mercure would be worth it. The drive up in the taxi (12E) was great for the views and after arriving at the rather unimpressive front entrance we were wowed by the interior: quite a gracious and spacious foyer and lounge area with the most spectacular views of the coast and Donostia. Our corner room had wonderful views to the coast and ocean, and was spacious with a private entrance foyer and generous bathroom. The gym is well appointed. We ate dinner at the restaurant and really enjoyed the meal and view. We used the funicular to go down to the beach. Be alert to the operational times and if returning in the dark, ask for directions back into the hotel. Overall, we really enjoyed our time there. On departure our taxi was delayed and a staff member offered to drive us to the station- a nice gesture.

AccorHotels certified review
Courtney Solo - 25/10/2017

While the view is very impressive I would not classify this as a 4-star hotel. The bedrooms are very dated and the location is actually quite inconvenient as there are no other dining options besides the hotel itself.

AccorHotels certified review
Emma Couples - 24/10/2017
« Nice hotel with a beautiful view »

The hotel was lovely and although I had chosen a mountain view room we could actually see both mountains and the sea from our window which was spacious and immaculate. However it was difficult to get in an out of town when the funicular wasn't running but the arranged a taxi for us to go into San Sebastian in the evening

AccorHotels certified review
Jukie Couples - 23/10/2017
« Short break »

Driving from Mojacar in Almeria to the uk and this was the perfect stopover

TripAdvisor review
Couples - 23/10/2017
« Lovely place with beautiful views »

Nice hotel, enjoyed our stay. There are two points that need attention. First, the hairdyer, it's ridiculous ! You can burn your hand and your hair won't dry!!! The other oroblem is that we can hear the people nextdoor!

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

AccorHotels certified review
Luiz F. Couples - 22/10/2017
« Beautiful location »

very nice hotel, wo0nderful views, close to old city

TripAdvisor review
Business - 22/10/2017
« Business trip »

Nice hotel with spectacular view but far from city center. Hotel has been completely renewed. Breakfast could be improved. Welcome drink was not offered despite I am an A-Club silver member. A good location for a business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to comment. The location of the hotel makes it unique and special. After consulting with our reception department, let us know that the welcome drink is offered to clients with gold and platinum cards. We hope to see you again soon.

AccorHotels certified review
David Business - 21/10/2017
« Business trip »

comfortable hotel

AccorHotels certified review
Brian T. Couples - 21/10/2017
« This is my overall experience »

two nights of fun

TripAdvisor review
Couples - 17/10/2017
« Good hotel Great views »

Clean and comfortable but walls in rooms not soundproof so we heard someone vomiting in the next room. Menu in the restaurant had no vegetarian option but after talking to a staff member I received an omelette and salad. Surely I am not the only vegetarian to visit this hotel. Really need to accommodate all diets.

AccorHotels certified review
Lee Couples - 13/10/2017
« Beautiful hotel and views »

We loved the hotel, staff was friendly, restaurant was great. But, our bed was very uncomfortable and our pillows were hard and flat. The hotel needs better beds and pillows.

AccorHotels certified review
J. Friends - 06/10/2017
« Don't be fooled by the pretty lobby.. »

I booked our stay here based on the pictures on the Accor website however, upon arrival, it became very clear that nothing was as advertised. The room we were given had not been updated or redecorated since I'm going to guess 1960? It was 100% not worth the room rate. Furthermore, we realized that there were in fact updated rooms and when we asked to move we were told that we paid too little to be able to move into the newer rooms. It was unacceptable treatment, especially given the following: The "mountain view" equated a corner window in the back of the room and overlooked the parking lot. There were holes in wall (!), ripped sheets, stained carpeting, paper thin walls (we got no sleep because the person in the room next to us coughed all night), rude people at the reception desk (excluding one girl working the evening of the 2nd), there were no umbrellas for guests to use even though the hotel is situated atop a mountain covered in fog and mist. The dining room was not decorated- nothing on the tables, no art on the walls, no music playing- you could hear a pin drop. We didn't want to even eat there it was so depressing, but as you're marooned up there it's your only option. The meal was over 100 euro and while tasty, the ambiance was horrible and we could only laugh at how ridiculous it was. We also could not access the pool and this was one of the main reasons we booked this hotel. The only way up and down the mountain to the town is by car or by funicular; as we were not advised to rent a car we had no choice but to use the cable car. It was quaint and easy to use, however, as its the sole option for guests without a rental car, we feel it should be comped for guests of the hotel. In short, the view from the top and from the great room/hotel lobby/bar is very nice, so I'd recommend just taking the cable car up for drinks and sunset but do not stay at the hotel. The bar tender was very nice; he was a diamond in all that rough.

AccorHotels certified review
Ian B. Couples - 05/10/2017
« Spectacular location »

Despite poor weather the location of the Igueldo and the wonderful Lady Bar manager made our stay in San Sebastián wonderful..One of the best Gin and Tonics we have ever had withe the lady bar manager going the extra mile with zest of lemon. the funicular ride into town is good fun and a wonderful walk around the Bay is amazing. The hotel was mostly in a cloud during our stay but this just added to the uniqueness and our stay was extremely memorable.

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