Hotel - Mercure San Sebastián Monte Igueldo
Mercure Hotel Mercure Hotel

Mercure San Sebastián Monte Igueldo

3.5/5 1,561 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WiFi in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre  (Nearby)
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Sauna (Nearby)
    • Solarium
    • Tanning salon (Paying, Nearby)
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Squash court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00-24:00
    • Opening hours : Week-end 11:00-24:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those travelingbusiness trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

  • 123 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Pay per view channel(s)
    • Iron in room
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.1/5 AccorHotels Rating 2,081 reviews

Our guest reviews for Mercure San Sebastián Monte Igueldo

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,561 reviews
Dennis Families - 14/07/2018 AccorHotels certified review
« Great view, good size room, breakfast over-priced »

No issues with staff, clean/tidy room, breakfast expensive for a cold buffet style offering and little interaction with staff. As so far out of town, a pass to use the funicular would have been a nice touch.

Christophe H. Couples - 09/07/2018 AccorHotels certified review
« Very bad room »

Hi, we had a room just above the porch, where trucks and deliveries started at 7am making a lot of noises. As a result we were awake by all that noise very early and the next morning we had to sleep with the windows closed but the room was very stuffy. This room had also a very bad smell coming from the toilets. The smell was from excrement and it was so bad that we tried to pour water in the bidet, sink and shower in order to reduce but it didn't work. There is real problem as this is not acceptable for an hotel of that standard. We will not recommend it and I am sorry about as the location and service were excellent but a bad room can ruin everything.

Anonymous Couples - 07/07/2018 AccorHotels certified review
« Nice Location with fantastic view, small room, many noisy other guest and smokers on the terrace »

We enjoyed the view and the location. We got good hints on how to explore San Sebastian downtown and enjoyed it. I don't think we received a room upgrade, when we tried to enjoy the welcome trink on terrace, we noticed several noisy guest and smokers, limiting our joy of the nice location. Similar experience at the breakfast. There was a were noisy group maybe 50 people enjoying themselves but not noticing that they where in hotel with other guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

David H. Couples - 06/07/2018 AccorHotels certified review
« Disappointing service »

Culture of hotel staff is poor. There is no commitment to looking after staff and there was no recognition of my status as a Platinum Accor member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

June M. Couples - 04/07/2018 AccorHotels certified review
« Mrs june m. »

We really enjoyed staying at thus hotel, however the breakfast dishes were not collected from our table, we had to keep getting up with our dishes and walking across the large room to give to the lady in charge who was just standing there doing nothing, she didn't even apologise. We were amazed that a 4 star hotel charging a whopping 19 euros each for breakfast has such poor service. It wasn't even busy, we were the first in, it was my birthday and I had to do the waitress job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs., Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Liv Friends - 25/06/2018 AccorHotels certified review
« Beautiful from the outside but no substance »

Beautiful hotel from the outside with stunning views...thats where it ends. The pool states it is open for summer however I was rudely informed by reception that I was stupid not to know that summer starts all over the world on 21st June? We were there the 2nd week so obviously should have known this was spring and the pool would be closed? No pool or beach towels. When checking in we were given no information on the area, opening and closing of the funicular (only way up and down the mountain without a car) no idea when breakfast was, that the pool was closed, when we had to checkout just given a key and card details taken for the room. Definitely not a 4 star in terms of service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs., Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Rebecca H. Couples - 16/06/2018 AccorHotels certified review
« Great hotel, amazing staff! »

We had a wonderful three nights. The room was large and spacious with an amazing view. Staff were extremely helpful and attentive. Special mention to Estibaliz for her amazing service. We were rained in one day and managed to secure the best seat in the house to watch the waves come crashing in and had a great time doing so.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Kate87 Couples - 15/06/2018 AccorHotels certified review
« Another fabulous stay!! »

Our second visit to Monte Iguelo. The hotel is now fully refurbished, the bedrooms too. The decor is just beautiful. Our room was well equipped and very comfortable. Lovely view of the mountains. Breakfast was delicious and great value. Hot food cooked to order and a wide selection. The position of this hotel makes it worth every penny. The views are stunning and the walk into town each evening makes it the perfect choice for us. We like to be close to the buzz of the town but away from it!! We'll be back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs., We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

R. Friends - 15/06/2018 AccorHotels certified review
« Eclectic Beach Side Hotel »

I enjoyed my stay at the Monte Igueldo, the rooms and lobby/lounge area were impressive and enjoyed my time at the hotel. However, the pool was closed when we were there and the bartender had no idea how to mix drinks correctly. The buffet was quite sparse and very expensive for what it was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Janet T. Couples - 14/06/2018 AccorHotels certified review
« Wow »

I knew the hotel was well situated but we were really astounded by the view. Just regretted only being there for one night and will try to go back sometime to try the funicular....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs., We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Oscar L. Business - 14/06/2018 AccorHotels certified review
« Great crew wrong management »

After two weeks in the hotel and having dinner every night in the bar because I don’t take heavy dinners I can only say woooow about bartenders in the bar, this guys are working really hard and they do as much as they can to keep customers happy. I can’t say the same about a management who only has one or two people to manage a bar that can host around 100 people if full. Miguel Ángel and Elisa are the soul of this place, they are kind and profesional but they are overloaded at many times because they don’t have enough people to serve all customers in a timely manner. Food is amazing in the bar maybe Next week I’ll hace time to try restaurant and I will post something but if restaurant level is the same I’m pretty sure I’ll be happy about it. Regarding breakfast I will say that it is overpriced as usual in Mercure hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Eddy A. N. Couples - 13/06/2018 AccorHotels certified review
« Great service. Great location. Very comfortable rooms. »

A wonderful stopover with time to relax. The hotel is wonderful and staff are so friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tf Friends - 09/06/2018 AccorHotels certified review
« Could be better »

The room was stuffy, did not smell fresh. Upon arrival the girl at the bar was rude and unhelpful stating that the kitchen was closed and all she could serve was jam and cheese (it was 10:45 pm). When we crossed over to the restaurant and asked they were open and served us dinner, although it did feel rushed and last minute when it clearly states that it is open till 23h... there is room for improvement in that area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs., Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Julie Couples - 02/06/2018 AccorHotels certified review
« Amazing View »

The room was very clean, friendly staff. The room had the picture postcard view from our balcony exactly as shown on the web site. The only downside is that the air con was only for heating and not coolness, so the room for us was quite warm and stuffy, we did speak to reception and was advised that the air cons for cooling don't operate for another few months. We ended up sleeping with the balcony doors open, which did help. Bathroom was a good size. Comfy bed. It was exactly what I had hoped for and booked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs., We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A V. H. C. Couples - 01/06/2018 AccorHotels certified review
« Very clean and quiet hotel. »

Relaxing and welcoming. Bar man very helpful and jolly! Hotel in superb condition and clean. Loved it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bobby A. Families - 30/05/2018 AccorHotels certified review
« Dissapointed with the rooms »

I booked two rooms for four nights for my wife and I and our two children. It was my wife's 60th birthday celebration. I booked two "Privilege" rooms with a view of the bay - one double and a twin for our grown up children. When we checked in we were told that a double room was not available for the first night but that there was a double available the next day. We were advised not to fully unpack and that staff would move us at 12.00. The next morning we presented ourselves at reception at 12.00 as arranged. The two staff members who we had spoken with the previous day were not on duty. The staff who were working knew nothing about the arrangement. They told us that it was not possible to move rooms and that the hotel could not guarantee a double room. I understand this but surly we could have been told in advance of our arrival? We were offered nothing by way of compensation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nick &. S. Couples - 29/05/2018 AccorHotels certified review
« Nick & s. 50th year tgether »

We enjoyed our stay at Monte Igueldo Mercure in San Sebastian. The warm welcome we received was appreciated and this was echoed in the polite and friendly manner of all the staff we came across. The room we were allocated was a Privilege which meant it was excellent with a terrific view of overlooking the bay. We only had one meal at the hotel apart from the daily breakfast but were more than satisfied with what we served. The cleanliness of tghe dining area was excellent. The large photographic images in the communal areas were nostalgic of an era of asy the 1930s and the music used on the public system was well chosen. Only slight reservation was , it was nice to have access to a Nespresso machine in the room but selection of the 4 capsules provided was mostly decaff. But staff did respond on one day to a request to change them. If I had realised the machine would be available I would have brought some of our own capsules. But this is a minor point. We have stayed in recent times at Mercures in Bordeaux, Albi and now San Seb and been impressed by the service. All in all an excellent stay. Thank you. Nick b.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. We are glad that you enjoyed the facilities of our hotel during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Katja Families - 29/05/2018 AccorHotels certified review
« Amazing view »

Nice stay. Such a shame the pools are not yet open. Unfortunatelly the rooms are not very soundproof! Staff very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs., We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. We take note of your requests to improve our customer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kevin E. Couples - 23/05/2018 AccorHotels certified review
« Nice Location »

Check experience very good. Staff friendly and helpful. The public areas are very comfortable and the bar pleasant with helpful staff. There is a tapas bar attached to the hotel which is great as it has spectacular views. In general I found everybody at the hotel helpful. My one criticism is the restaurant, the food is poor and overpriced with lax service. Overall great place to stay but eat out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 22/05/2018 AccorHotels certified review
« Staff are rude »

Staff are ruse

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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