Hotel - Mercure San Sebastián Monte Igueldo
Mercure Hotel Mercure Hotel

Mercure San Sebastián Monte Igueldo

3.5/5 1,613 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Shoe shine machine
  • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre  (Nearby)
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Sauna (Nearby)
    • Solarium
    • Tanning salon
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00-24:00
    • Opening hours : Week-end 11:00-24:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those travelingbusiness trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

  • 123 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,217 reviews

Our guest reviews for Mercure San Sebastián Monte Igueldo

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,613 reviews
Nottyj Couples - 16/09/2018 AccorHotels certified review
« Lovely hotel , views could not be rivalled »

Enjoyed our brief stay, Hotel was everything you would expect from a 4 star Hotel. Staff were all excellent. Food in restaurant good. The views are amazing, you would have to go a long way to find better. Lovely pool although it was rather ‘refreshing’. Do not follow Sat nav when trying to find Hotel, ours took us on a very winding toll road.

Rui Families - 16/09/2018 AccorHotels certified review
« Excellent view but not qualified service. »

I love the location which is at the top of mountain, where you could experience the panoromic view of the bay and town. The seasonal-opened roof top pool was also gorgeous, where the old castle tower was just by the side. The breakfast was good, both taste and service. Other service was not qualified for a four star International hotel. The bar tenders were always busy and slow (although I didn't see a reason because there was not many customers), and their attitude was weird (I could describe as rude here), not sure if this was typical here. The cleaning staff never replaced dental set until asked to. We stayed for six nights and asked two new pairs of slippers on the fourth day. I was surprised that I was asked for a reason for this by the reception. We asked to replace the bed sheet once, again they ignored. We have to put all sheet on ground the next day to remind them to do. Dirty carpet and dusty phone, coffee machine... I am not sure if I will choose to stay here again because the view was really outstanding and you could escape from the crowded downtown here. But I have to say I was totally disappointed about this hotel service except for the breakfast staff.

Neil P. Business - 14/09/2018 AccorHotels certified review
« friendly staff but a tired hotel »

the rooms are of a low standard, space and not comfortable the general ground floor again could have a warmer friendly decor. There were coach parties staying and it felt like a mass coach party cheap hotel

Sharon Friends - 11/09/2018 AccorHotels certified review
« Great view but not so great facilities »

Run down hotel with a great view. Too bad they won't upgrade the facility. People would pay more if they facility was upgraded. Even the breakfast is ad which you wonder why since your in San Sebastian - the city of wonderful food and they can't even serve you an omelet bar? Service - well sometimes they are nice and helpful and other times they are as rude as can be. The bartender just turns the lights off when he closed - no real last call just lights out and its only midnight - i think this is a resort! The rooms leave much to be desired but that is what you get when everything looks old. The best views, nice pool but that's about it.

Dan K. Couples - 10/09/2018 AccorHotels certified review
« Customer service was poor »

Considering the price of this hotel and its claim to ve four star, this was our worst hotel of a 5 week holiday. The staff did not tell us about the closed access route, and we were stuck on a dangerous road on foot at night, unable to get through to reception as we were on hold for ages. When we got through they said it wasnt their problem and we had to make the hour round trip the other way (at 11.30pm). I insisted they got us a taxi which they begrudgingly did and then made us pay. They also didnt tell us the breakfast times or any useful information, just handed over the keys. Our room didnt have a balcony as booked, and we didnt receive a "welcome gift" as described. Breakfast was poor, with no laid tables, no coffee cups or spoons (thid was 45 minutes before end of breakfast). No one was able to provide this when asked so I couldnt have coffee or cereal, I had to use one of the serving spoons. Pastries ran out and there were only empty juice jugs. Very very poor. Great view of the city.

Rhys Couples - 06/09/2018 AccorHotels certified review
« Great views great food great staff »

Room was nice. Some suspect marks on the wall and on the quilt and the fridge didn’t work. Nice views however, bathroom very well appointed and refreshed each day. Restaurant food was fantastic and the service prompt. We thought we’d missed breakfast on our first morning but thought we may still be able to order to our room. The breakfast delivered to the room was fantastic. The breakfast buffet had plenty of choice too. The lounge area was really peaceful and the staff attentive so we liked this too.

Niamh O. Families - 03/09/2018 AccorHotels certified review
« A beautiful hotel in a stunning location »

I loved the views from the hotel and particularly loved the pool area which had a beautiful pool, stunning views and was very relaxing. The breakfasts were very good with a good variety of food including fresh fruit and bread. The bar food and pool food could be improved with more variety and larger portions.

F. F. Business - 30/08/2018 AccorHotels certified review
« Very bad experience »

On the 16/1/18 I booked 5 x twin rooms and 1 x single room bed and breakfast for an all male party but on checking in we were allocated a number of double beds. The breakfast was very poor and on the last morning of our stay there was virtually no food in the breakfast room. Based on this experience I would not recommend or stay in this hotel again.

Anonymous Friends - 29/08/2018 AccorHotels certified review
« Great location. Average hotel »

On the 1st day lunch was served with a slug the staff were apologetic. And there was no charge but no less no one could eat anything. The bedroom is average with only 1 mirror in the bathroom which makes getting dressed difficult for 2 adults. Tea & coffee are limited to 3 paper sachets and paper cups.

Alan Couples - 29/08/2018 AccorHotels certified review
« Very enjoyable and relaxing. »

Our stay was to celebrate our 40th wedding anniversary and everything was pretty much perfect.

Peter N. Families - 28/08/2018 AccorHotels certified review
« A beautiful hotel »

This is a beautiful hotel in a stunning location overlooking the bay. We had a very enjoyable stay and enjoyed using the rooftop pools.

Nicola Friends - 28/08/2018 AccorHotels certified review
« Your hotel relies on the location for business rather than customer service and experience »

Pretty shambolic really. You have one iron for the entire hotel? It broke and there was no solution other than to say there was no iron? I can't fathom that at all. I asked for some glasses and was sent from the bar to reception and back to the bar again and it was very difficult just to get that done. There's no food available for guests at night and no room service until 2 pm even though the hotel is not near the town or any restaurants. Others in our party requested to be moved from their room as it smelled strongly of smoke and asked that you don't put any of our party in there, as the next group checked, you put two of our party in that room.

Rather N. S. Solo - 22/08/2018 AccorHotels certified review
« Unmatched location but very poor service »

-Booking was already a challenge with unfriendly and inefficient staff who could not understand my request and I needed to clarify more than 4 times. -When we arrived at 11am, breakfast was closed, bar was closed, swimming pool bar was closed. It was impossible to get something to eat after many hours traveling on a plane. Going somewhere outside meant taking a ride on the funicular and walking for at least 15 min, which is not exactly ideal. -Breakfast was understaffed. People will have to queue waiting for waiters to clean tables. Getting a meal here was extremely expensive for average/low quality. -When checking out, the reception charged us the wrong amount and took the liberty to add more charges on my card without my authorization. I found that beyond unprofessional. -The location and the views are unbeatable, but management has to improve a lot to make this hotel pleasant and worth the money.

Sam Couples - 20/08/2018 AccorHotels certified review
« Good and bad »

Room was clean and well-appointed. Lovely location with stunning views. Excellent check-in - very helpful receptionist. Poor service in restaurant. VERY long wait for food without apology or explanation.

Glen Couples - 20/08/2018 AccorHotels certified review
« Mr »

Amazing

Gordon C. Families - 19/08/2018 AccorHotels certified review
« Wonderful short stay »

Excellent hotel with extremely helpful staff and wonderful facilities.

Anonymous Families - 18/08/2018 AccorHotels certified review
« Only good was the location and view. Service and rooms were only adaquit. »

Only good was location and view. Service was unsatisfactory and hotel needs improvement.

G. Couples - 18/08/2018 AccorHotels certified review
« Ravi »

Content

Michelle Couples - 14/08/2018 AccorHotels certified review
« Not as expected »

Didn't get the right room - no balcony Breakfast was abysmal

Paul T. Couples - 11/08/2018 AccorHotels certified review
« Stunning location »

Overall very much enjoyed stay,, fabulous views, downsides were had to wait for check in as room was 1 1/2 hours late being cleaned, also plug in sink didn't fit, told reception, but nothing was done. Staff very friendly.

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