Hotel - Mercure San Sebastian Monte Igueldo
Mercure Hotel Mercure Hotel

Mercure San Sebastian Monte Igueldo

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3.5/5 1,449 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WiFi in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early Check In
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre  (Nearby)
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium
    • Tanning salon (Paying, Nearby)
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00-24:00
    • Opening hours : Week-end 11:00-24:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those travelingbusiness trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

  • 123 rooms
  • 93 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Pay per view channel(s)
    • Iron in room
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,839 reviews

Our guest reviews for Mercure San Sebastian Monte Igueldo

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,449 reviews
AccorHotels certified review
Aykut P. Families - 01/02/2018
« The hotel was empty, maybe the hotel management did upgrade privilege room for us »

Breakfast was good, housekeeping waa medium

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir , Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Anonymous Families - 08/01/2018
« Pity two floors were closed and restaurant still not good »

We have stayed here a few days each year since 2012. We love the view, like the renovated rooms, tolerate the service and avoid the restaurant. We also stay at the Maria Cristina for a few days each year.... and while you get what you pay for.... would happily pay more at Monte Igueldo if so e basic things were improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATHARINE, Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Anonymous Couples - 05/01/2018
« Lovely again! »

We were there last summer and love it more in the winter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Dereke A. Couples - 26/12/2017
« Fantastic views, pity about the few minor failings »

As title suggests minor failings stopped a 100% satisfaction rating. Daily housekeeping in room not up to the usual Mercure standard, ie. stained towel in bathroom on arrival, floors not sweeped (crumbs remaining from biscuits eaten) glass table and dresser tops not cleaned (rings left by glasses). WI-FI signal kept dropping out, had to go to lounge to get constant signal and TV would not receive advertised Chanel (BBC). All minor points apart from WI-FI. Proper supervision of staff by management would cure this. One major fault though, the dinning room menu is somewhat restricted, and to find that the chef had run out of filet mignon is just poor stock control. Otherwise a fine hotel. We enjoyed our stay and will be back. All the front of house staff we dealt with were exelent and went out of the way to answer any queries.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur Austin, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Mercure San Sebastian Monte Igueldo. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

AccorHotels certified review
Nanxi T. Solo - 11/12/2017
« Good, not so nice bar stuff »

The bar staff refused to give anything else but a bottled still water for the welcome drink voucher

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. TONG, Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Diego Business - 08/12/2017
« Excellent hotel. Incredible views. »

Excellent hotel. Incredible views.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. LOPEZ, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Business - 17/11/2017
« Very good surprise ! »

Impressive location overlooking the bay of Donostia. Service is very friendly. This was off season with very few guests, hence I supposed that is the reason I got a very reasonnable rate for the quality and location of this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comment. We are glad you enjoyed your stay. We hope to see you again on your next visit to the city.

AccorHotels certified review
John V. Couples - 08/11/2017
« Wow, what a view! »

Great hotel, bar and restaurant staff wonderful. Met and exceeded my expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
John M. Couples - 03/11/2017
« Very good indeed »

Everything was great - the room, the view, the food, and the staff were all excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Daniël Couples - 03/11/2017
« Exceeding my highest expectations. »

We travel to Portugal by car every year. I noticed this hotel some years ago, but with three children we would have needed three rooms. In high season a bit above my budget. But this time it was just the two of us, and it was low season, so a appealing price. The lady at the desk received us all smiles. Extremely friendly and also in latrer contacts remained friendly. Definetily not a pose. The lounge is breath taking, its like you are floating in an air balloon above the ocean.... So we were a bit prepared, but the room had the same view ! I only know one other hotel with such a view, but that is in the Algarve. The restaurant also has these views. So we cancelled the idea to walk through town to look for a place to have lunch. And we didn't regret it. The young lady who waited on us was very cheerful and talkative, we really feld like we knew her for ages, also she was all smiles. Whe both had the lamb and selected a Duero wine, Celestial Tinto. This was perfect with the lamb. I can go on like this, but then I'd be boring.. We'll be back for shure. This has become a fixed point in our route planning !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Chris G. Couples - 30/10/2017
« Distant but enjoyable »

Hotel was further from town than advertised. Pool was closed despite the heat, and room was smaller than advertised. Staff were fiendly, restaurant food was good, view was fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. The situation of the hotel makes us unique in San Sebastian, offering the best views of the city. The pool has an opening period that runs from July to September. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Andrew B. Solo - 29/10/2017
« Great views »

Nice 60's style hotel.. with great views. My room wasn't great, but I liked the hotel itself. Not convenient for old town. Great cable car ride down to the sea

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. The type of room you reserved is an interior room with no views. We suggest that for your next visit to the city you stay in one of our renovated rooms with views of the sea or the bay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Margaret Families - 27/10/2017
« Stunning view and very helpful staff »

We had just one night, and wished we had booked two! The hotel looks out over San Sebastian from a high point to the south of the city and the views were truly stunning; even though the weather was mostly rather overcast with some rain. There is a funicular railway giving access to the town, or a drive up the hill. The dining room and lounge area has fantastic views and each of our two rooms had a small balcony looking out to sea or across the bay. The staff were excellent, especially Telmo who gave us good tips on where to go and how to get there, and Carol who made us very welcome on arrival. One small :-( thing is don't get a coffee at the bar, it isn't very good! Otherwise we cannot fault this place and have promised ourselves we will be back one day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs., We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Bruce Couples - 25/10/2017
« Loved it »

After staying a few nights ‘downtown ‘ we wondered if the trip up to the Mercure would be worth it. The drive up in the taxi (12E) was great for the views and after arriving at the rather unimpressive front entrance we were wowed by the interior: quite a gracious and spacious foyer and lounge area with the most spectacular views of the coast and Donostia. Our corner room had wonderful views to the coast and ocean, and was spacious with a private entrance foyer and generous bathroom. The gym is well appointed. We ate dinner at the restaurant and really enjoyed the meal and view. We used the funicular to go down to the beach. Be alert to the operational times and if returning in the dark, ask for directions back into the hotel. Overall, we really enjoyed our time there. On departure our taxi was delayed and a staff member offered to drive us to the station- a nice gesture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Courtney Solo - 25/10/2017

While the view is very impressive I would not classify this as a 4-star hotel. The bedrooms are very dated and the location is actually quite inconvenient as there are no other dining options besides the hotel itself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. McAra, Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We suggest you to stay in one of our Privilege rooms overlooking the bay on your next visit to the city. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Emma Couples - 24/10/2017
« Nice hotel with a beautiful view »

The hotel was lovely and although I had chosen a mountain view room we could actually see both mountains and the sea from our window which was spacious and immaculate. However it was difficult to get in an out of town when the funicular wasn't running but the arranged a taxi for us to go into San Sebastian in the evening

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. We suggest you to stay in one of our Privilege rooms overlooking the bay on your next visit to the city. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Jukie Couples - 23/10/2017
« Short break »

Driving from Mojacar in Almeria to the uk and this was the perfect stopover

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. We inform you that the wellcome drink is offered to Gold and Platinum customers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Couples - 23/10/2017
« Lovely place with beautiful views »

Nice hotel, enjoyed our stay. There are two points that need attention. First, the hairdyer, it's ridiculous ! You can burn your hand and your hair won't dry!!! The other oroblem is that we can hear the people nextdoor!

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

AccorHotels certified review
Luiz F. Couples - 22/10/2017
« Beautiful location »

very nice hotel, wo0nderful views, close to old city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. We note to the maintenance department to proceed with the revision and/or change of the dryer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Business - 22/10/2017
« Business trip »

Nice hotel with spectacular view but far from city center. Hotel has been completely renewed. Breakfast could be improved. Welcome drink was not offered despite I am an A-Club silver member. A good location for a business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to comment. The location of the hotel makes it unique and special. After consulting with our reception department, let us know that the welcome drink is offered to clients with gold and platinum cards. We hope to see you again soon.

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