Hotel - Mercure San Sebastian Monte Igueldo
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Mercure Hotel

Mercure San Sebastian Monte Igueldo

Paseo del Faro 134  HSS00345 
20008  SAN SEBASTIAN
SPAIN

1,325 reviews
TripAdvisor Rating Based on 1,325 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre  (Nearby)

Services and practical information

  • WIFI in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early Check In
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre  (Nearby)
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium
    • Tanning salon (Paying, Nearby)
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Squash court (Nearby)

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00-24:00
    • Opening hours : Week-end 11:00-24:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those travelingbusiness trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

  • 123 rooms
  • 93 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Pay per view channel(s)
    • Iron in room
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,531 reviews

Our guest reviews for Mercure San Sebastian Monte Igueldo

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,325 reviews
AccorHotels certified review
Dr. J. D. Families - 15/08/2017
« Great view! »

You cannot beat this view in San Sebastian!

AccorHotels certified review
Masami Solo - 13/08/2017
« Beautiful View »

I enjoyed the beautiful view and delicious/reasonable foods in the restaurant of the hotel. The room and facilities were a little old. Two electric outlets did not work in the room and I had to charge my mobile phone and PC in the bathroom. Internet is very weak. According to receptionists, the hotel was fully booked and when many clients use the internet at the same time, they have problems internet connections. I had the difficulty so many times during my stay.

AccorHotels certified review
Brian Couples - 11/08/2017
« Good after a poot start. »

We arrived tired after a long drive. The check-in was a little slow as other guests were also arriving. When we got to our allocated room - great view BUT it stank of smoke. Returned to reception (as they were not answering the phone) to request a a new smoke-free room. Was told - "oh yes the second floor is our smoking rooms floor". We had not been asked our preference. We were reallocated another room on the 1st floor - not as good a view and slightly smaller (I doubt it was the privilege room we had booked) but by then we were exhausted and past arguing. The bed linen still had a slight cigarette smell - inevitable if it has previously been used in a smoking room or if the air conditioning serves both types of rooms. WHAT ARE YOU DOING HAVING ANY SMOKING ROOMS IN 2017? The hotel is superb, the views spectacular, but getting into town is quite a trek - funicular, bus and walk but the view compensates.

AccorHotels certified review
Anonymous Couples - 10/08/2017

Beautiful setting and views over bay

AccorHotels certified review
Anonymous Families - 09/08/2017
« Great hotel in a lovely position overlooking the sea »

We have just left this hotel having spent one week there. Following the reviews we booked the sea view rooms which were recently refurbished to a high standard and they were really nice and quite large. The view from every where is great, especially the lounge bar and restaurant. All the staff were very helpful. The pool was another first class facility if you wanted some shade whilst sun bathing. It isn't cheap but well worth it

AccorHotels certified review
Anonymous Families - 07/08/2017

Lovely setting, Lovely hotel, quite unique, very helpful and professional staff. Only complaint Restaurant options a bit limited, and room service food menu also very short ( And VERY Salty,) would have liked a couple more options, especially for vegetarians and a wider choice for children as in every way the hotel is well appointed for Families, but the food choices in the restaurant for children were not. Please note also that the bedside light switches can only be reached by getting out of the bed, unless you are 7 ft tall, which is a bit annoying- could you move them lower and nearer to the beds??? otherwise, very good all round.

AccorHotels certified review
Catherine. Couples - 27/07/2017
« Amazing location »

Room was lovely, view from balcony was amazing, breakfast was good, staff were lovely, reception desk was always busy, could do with concierge

AccorHotels certified review
Clive Couples - 27/07/2017

Fabulous location overlooking San Sebastián with amazing views!

AccorHotels certified review
Marcelo S. R. Couples - 25/07/2017
« Great location, perfect service. »

It was great. At the registration me and my girlfriend got a room with a view that was not completely satisfactory for us, and the personel was extremely kind, and gave us a different room with an amazing view. So, the hotel, room, pool, bar, and everything else was great. I'd definitely recommend this hotel. Thank you for make us having a great stay.

AccorHotels certified review
Anonymous Couples - 22/07/2017
« Spectacular »

Lovely hotel spectacular views.

AccorHotels certified review
N Couples - 22/07/2017
« Beautiful setting, nice room and great breakfast, but must choose correct access road if arriving late at night. »

Stay was good on the whole; room was nice, and the breakfast great . Bar reception room also very pleasant. However, guests MUST be pre-warned that one of the access roads to get to the hotel is closed at night, especially if they indicate that they are arriving late, like I did. I drove all the way up on one of the roads only to find, at the end, that the access to the hotel was closed off at night.There was very small sign at the top of the hill of the correct road to take. This also happened to another group of guests who arrived just after I did, who were confused to see the road to the hotel closed off at the end. I had to drive all the way back down, at night, and tired, and take a different road up to the hotel. If not for this issue, the rating for overall experience would be higher. There MUST be better indications/warnings provided for guests. Also, there was a fire alarm one of the nights, for about a minute. Not fun to get dressed up quickly and prepare to evacuate at 4AM. I hope this was not because of someone smoking where they should not in the hotel. PS. Questionnaire is TOOO long! Should be done within a minute, over 2 pages.

AccorHotels certified review
Wayne Families - 16/07/2017
« Wayne »

Excellent hotel with a fantastic location on top of Monte Igueldo with superb views over San Sebastian. The inside of the hotel is much better than the outside which looks a typical 1970's/80's concrete block. The staff were very friendly from checking in to checking out. Quality of food for breakfast was excellent. Outdoor swimming pool was superb as were roof terraces to sit out in the sun. Small gym but adequate for a short stay. Housekeeping was very good. Privilege room was very well appointed and free soft drinks and Water plus Nespresso machine were very welcome amenities.

AccorHotels certified review
Nelly Couples - 15/07/2017
« We really enjoyed our stay at the Hotel, the view was breathtaking. »

We were greeted by a lovely young man upon arrival at 10.00 pm, he was always welcoming when we saw him each day. We appreciated the walk into town each day, taxis when needed were quickly despatched and transfers to and from the airport were easy. The pool was cool - very cool and it was entertaining to watch every one gasp but successfully cool off.

AccorHotels certified review
Dr C. W. Couples - 15/07/2017
« Mr Christopher W. »

Overall we had a great time in the hotel The hotel is quite a long way from the centre of town but the fantastic position and views makes up for this We found our initial check in a bit difficult and were kept waiting to see if we could upgrade our room which was frustrating. As it was taking so long we decided against this but were put into a horrible dark room with no view. We were very unhappy and felt we couldn't stay there and hence ended up paying for an upgrade. We then had problems the 1st evening as we returned late to the hotel but walked back up the hill to find that the road was closed at the top (we were not warned that this happened) and even though there was a door to the hotel which was locked we were made to get a taxi to go all the way round to get into the hotel. It would help if guests were informed that there was no access to the hotel after a certain time in the evening. In an ideal world I think it would be good if the Funicular could be open until later to allow guests to get up to the hotel or alternatively maybe the hotel could provide some kind of transport from the bottom of the hill to the hotel later in the evening (maybe at a set time, eg. 21.00, 22.00 and 23.00) Overall the room was good and the pool area was lovely

AccorHotels certified review
Stephen Couples - 12/07/2017
« Excellent stay in San Sebastian »

It was a pleasure to stay in a relaxing and peaceful hotel with very good relaxing bar and restaurant facilities.

AccorHotels certified review
Nz Friends - 11/07/2017
« Displeased »

We found that there was an overall lack of hospitality from most of the staff as if every request was a chore.

AccorHotels certified review
Andrieux R. Friends - 03/07/2017
« poor service mainly at reception with no qualified resources »

to check in, it took us 20 minutes just dealing with the team at reception. 1) we booked a pre-paid room, but it seems that it was not paid due to their system, so we paid again. When we checked-out, they told me that i still have to pay the room even though i did pay it when i checked in. Unbelievable 2) at reception, i asked specifically for a twin bed, they said that yes they will give me a twin room. Once in the room, we got a double bed not twin. We had to go back with our luggages to the reception again, and to discuss for another 10 minutes with them.. 3) at the bar; we asked for a Champagne rosé; they said they do not know what it is, i did ask for a wine carte, they said that it doesn't exist...Asking for what kind of beverage was available was the same experience of a beggar begging for something 4) we sat in the lobby, we did ask that they clean the table in front of us as it was really bothering to see all tea and coffee cups and glasses used in our view. i can go on and on...

AccorHotels certified review
Clive Couples - 03/07/2017
« Stunning Views from the top of Monte Igeuldo »

Room - decent size with partial views of San Sebastian and the sea. Could do with a bit of a refresh Breakfast - reasonable selection although the restaurant struggled to cope with the number of guests during a couple of the days. Nice pool area, just need to bring the sun next time!

AccorHotels certified review
Vnyc Couples - 03/07/2017
« Spectacular views from this old school hotel. »

This lovely old hotel is situated atop Monte Igueldo overlooking San Sebastian and the sea.While certain aspects of the hotel are showing their age, the staff was excellent, the view amazing and the environment relaxing. Note the if you stay here without a car, you will need to walk up the mountain, take taxis or use the funicular. Also, if you are driving your GPS might send you up the backside of the hill to the rear entrance. Better to take the long way around.

AccorHotels certified review
John A. Couples - 01/07/2017
« Sad »

We enjoyed our two days with you, but sadly my wife left a small pair of silver / gold earrings on the side table. We rang later on our departure day, and was promised a quick response. It didn't come so we rang the following day and explained the issue again. We were promised the reception team would speak with housekeeping and call us back. They didn't. I rang for the 3rd time today and was told they searched the room, but nothing was found. They were not especially expensive, but had sentimental value. Very sad.

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