Hotel - Mercure San Sebastian Monte Igueldo
Mercure Hotel Mercure Hotel

Mercure San Sebastian Monte Igueldo

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3.5/5 1,385 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast
  • Thalassotherapy centre

Services and practical information

  • WIFI in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early Check In
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre  (Nearby)
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium
    • Tanning salon (Paying, Nearby)
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00-24:00
    • Opening hours : Week-end 11:00-24:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those travelingbusiness trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

  • 123 rooms
  • 93 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Pay per view channel(s)
    • Iron in room
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,647 reviews

Our guest reviews for Mercure San Sebastian Monte Igueldo

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,385 reviews
TripAdvisor review
Couples - 17/10/2017
« Good hotel Great views »

Clean and comfortable but walls in rooms not soundproof so we heard someone vomiting in the next room. Menu in the restaurant had no vegetarian option but after talking to a staff member I received an omelette and salad. Surely I am not the only vegetarian to visit this hotel. Really need to accommodate all diets.

AccorHotels certified review
Lee Couples - 13/10/2017
« Beautiful hotel and views »

We loved the hotel, staff was friendly, restaurant was great. But, our bed was very uncomfortable and our pillows were hard and flat. The hotel needs better beds and pillows.

AccorHotels certified review
J. Friends - 06/10/2017
« Don't be fooled by the pretty lobby.. »

I booked our stay here based on the pictures on the Accor website however, upon arrival, it became very clear that nothing was as advertised. The room we were given had not been updated or redecorated since I'm going to guess 1960? It was 100% not worth the room rate. Furthermore, we realized that there were in fact updated rooms and when we asked to move we were told that we paid too little to be able to move into the newer rooms. It was unacceptable treatment, especially given the following: The "mountain view" equated a corner window in the back of the room and overlooked the parking lot. There were holes in wall (!), ripped sheets, stained carpeting, paper thin walls (we got no sleep because the person in the room next to us coughed all night), rude people at the reception desk (excluding one girl working the evening of the 2nd), there were no umbrellas for guests to use even though the hotel is situated atop a mountain covered in fog and mist. The dining room was not decorated- nothing on the tables, no art on the walls, no music playing- you could hear a pin drop. We didn't want to even eat there it was so depressing, but as you're marooned up there it's your only option. The meal was over 100 euro and while tasty, the ambiance was horrible and we could only laugh at how ridiculous it was. We also could not access the pool and this was one of the main reasons we booked this hotel. The only way up and down the mountain to the town is by car or by funicular; as we were not advised to rent a car we had no choice but to use the cable car. It was quaint and easy to use, however, as its the sole option for guests without a rental car, we feel it should be comped for guests of the hotel. In short, the view from the top and from the great room/hotel lobby/bar is very nice, so I'd recommend just taking the cable car up for drinks and sunset but do not stay at the hotel. The bar tender was very nice; he was a diamond in all that rough.

AccorHotels certified review
Ian B. Couples - 05/10/2017
« Spectacular location »

Despite poor weather the location of the Igueldo and the wonderful Lady Bar manager made our stay in San Sebastián wonderful..One of the best Gin and Tonics we have ever had withe the lady bar manager going the extra mile with zest of lemon. the funicular ride into town is good fun and a wonderful walk around the Bay is amazing. The hotel was mostly in a cloud during our stay but this just added to the uniqueness and our stay was extremely memorable.

AccorHotels certified review
Ian Couples - 04/10/2017
« THE PUBLIC AREAS AND THE VIEW ARE JUST MAGNIFICIENT »

STAFF VERY GOOD - WE MESSED UP OUR BOOKING AND THE RECEPTION STAFF WERE ABLE TO FIND US A ROOM WITH A PARTIAL SEA VIEW IN SPITEOF BEIING FULLY BOOKED. THE ROOM WAS TIRED BUT TRHEY WARNED US OF THAT.

AccorHotels certified review
Cyril Couples - 03/10/2017
« Great hotel in great location. »

We enjoyed the hotel - room views are spectacular. Having the Funicular is great and taxis cheap and east in the evening.

AccorHotels certified review
Katherine G. Couples - 03/10/2017
« Beautiful views not so beautiful rooms! »

Beautiful reception, bar and views however the rooms let the place down completely. Very dated and we were woken up around 7-7:30am with lots of banging around which lasted well oven an hour!! (we were staying above the reception and the outside archway that leads to the cafe behind the hotel). Not being told to take our documents out with us resulted in charges to get to the hotel. We were only told when we complained to the reception that we were paying €2.50 per person every time we wanted to go exploring, this should have been told to us from the very beginning which would have saved the agro.

AccorHotels certified review
Matt R. Couples - 03/10/2017
« Fantastic stay »

Lovely room Unbelievable views Amazing pool area

AccorHotels certified review
Jack F. Couples - 02/10/2017
« Amazing location, and very friendly, helpful front desk personnel! »

Enjoyed it thoroughly!

AccorHotels certified review
Raphael Friends - 01/10/2017
« Gorgeous setting // terriffic view »

Our visit to Mercure Monte Igueldo was a leisure trip of my wife and I, together with my brother and his wife. The ride up the hill is already pretty nice and once you climb out of the car we experienced an outstanding view over the sea of Biskaya. But even more stunning was the view when we entered our rooms with a view over "La Concha". The hotel staff was really nice and friendly - only the check-out was a bit strange and took ages. Nevertheless, I am pretty sure that we will come back some time in the future.

AccorHotels certified review
T. D. Couples - 01/10/2017
« Bad customer service »

I paid for a Double Privileged room with balcony and sea views. The room was extremely clean, there was a balcony and a fabulous sea view. I was disappointed with the size of the room, it was very small, and the shower was over the bath. on two occasions we wanted to eat lunch at the pool but the girl cooking told us as there were no guests (???) most of the dishes on the menu were not available but we could have toasts. on the second occassion we went down to the bar for lunch at 15:20 and waited 20 minutes (along with 2 other ladies who gave up and left) as there were no staff. I went to the front desk and they sent someone in to serve us. At this point it was just 15:30 and I was told I could not get food as the kitchen was closed. It took an argument with 3 of your staff to get them to agree to serve us lunch.

AccorHotels certified review
Tc Couples - 28/09/2017
« A lot of things to like »

Quite an impersonal, large hotel where staff make you feel rather like just another number. Out of town and up a very steep hill, so know that before booking. On the other hand, views really are breathtaking and our Privilege room was spacious, bed comfortable, shower hot and good and nice touches like soft drinks and Nespresso in room. Did not use the pool. We had few interactions with the front desk but found them pretty cold, not overly willing to help, but efficient enough. Breakfast staff very nice and a good breakfast too. El Torreon restaurant touted as fine dining and in truth, the food was good and of course the view of La Concha amazing, but surprised that it is the same room as breakfast is taken in - huge and impersonal - when I thought it would be something more intimate.

AccorHotels certified review
Anonymous Couples - 27/09/2017
« Very good »

It was very good experience

AccorHotels certified review
Bj W. Couples - 27/09/2017
« Relaxing hotel with breathtaking views of San Sebastian »

Comfortable and relaxing, clean guestroom and spectacular view from the balcony of San Sebastian and its beaches. Helpful front desk with restaurant suggestions and other local information. Breakfast room was pleasant and food selection though limited was hearty. Had dinner one night at the restaurant and the food was delicious and the service was high. Enjoyed the stay and would definitely come back.

AccorHotels certified review
Alistair S. Families - 25/09/2017
« Expensive for a room with no view »

Staff were friendly, the view from the bars and dining area were great, the breakfast was nice but my room had a frosted window and a 'view' into a lightwell so it felt dark and claustrophobic. It was rather expensive for such a poor room.

TripAdvisor review
Family - 25/09/2017
« Mercure Monte Igueldo »

The Mercure Monte Igueldo hotel is on the top of a hill on the outskirts of San Sebastian. While this affords great views it does make it a bit of a hassle to get into the centre of town. The staff were friendly at check in and the common areas of the hotel like the bar, dining area and reception are nice with fantastic views as the pool is also very nice. There is a funicular railway to the top of the hill and a log flume and rollercoaster as well. Breakfast in the hotel was very nice. Sadly my room was internal with frosted windows that opened out into a light well. Unfortunately because I didn't like the room I felt it was quite expensive for what I got.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comment about your stay at the hotel. We suggest that on your next visit to the city you stay in one of our outdoor rooms to enjoy the unique view that we have. We wait for you!

AccorHotels certified review
Roger S. Couples - 24/09/2017
« Excellent! »

Excellent staff, especially Miguel in the bar, marvellous view, nice food, will come again

AccorHotels certified review
Nick Couples - 23/09/2017
« Great location but!!! »

The hotel location is amazing; however the rest of the experience is hardly 4 star. The check in was ok but no offer of help with bags. Dinner was excellent both food and service. The refurbished room was ok but the bathroom could be improved. Check out was polite but not warm. Overall with a little more effort the experience could rate 4 star.

AccorHotels certified review
Sam Friends - 20/09/2017
« Sam's Tapas »

We had a wonderful time at San Sebastian Mercure Hotel. The staff was very helpful and provided information on how to get to city center and things to do and see. The room has a fantastic view of the ocean and San Sebastian. The food at the hotel was very good.

AccorHotels certified review
Cedric Couples - 20/09/2017
« Great spot and view »

Our stay was super ... great bed room the view is unbelievable. The passes through the breakfast room, and we notice that it was only inside and not on the terrasse... and missing some stuff to eat, like salty ones, salad, et veggies ... For that kind of hotel, it might be nice to include a dock station like Bose sound system in the bedroom , an Apple TV to airplay what ever we want on the tv, and also speakers in the bathroom.

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