Hotel - Mercure San Sebastián Monte Igueldo
Mercure Hotel Mercure Hotel

Mercure San Sebastián Monte Igueldo

3.5/5 136 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Shoe shine machine
  • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre  (Nearby)
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Sauna (Nearby)
    • Solarium
    • Tanning salon
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00-24:00
    • Opening hours : Week-end 11:00-24:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those travelingbusiness trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

  • 123 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,289 reviews

Our guest reviews for Mercure San Sebastián Monte Igueldo

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 136 reviews
Piffy Couples - 05/11/2018 AccorHotels certified review
« Helpful friendly reception »

Friendly helpful staff on reception

Ian B. Couples - 04/11/2018 AccorHotels certified review
« Worst night sleep I have ever had »

The room was next to the goods lift above the bin collections, you could hear everything being said done, even heard someone’s phone on vibrate going off four times in the morning at about 5 am, for him to then go to the bathroom urinat bark wind and then have a shower. You can hear conversations chairs being moved, I would have had more sleep in my car in the carpark, I feel I was punished for some reason and paid €114 for the pleasure.

D. E. Couples - 04/11/2018 AccorHotels certified review
« Not what as I hoped for, after staying at a top accorhotel location »

We did not receive a room with a king size bed. A lot of noises from the other rooms, the two nights were not very quietful. We could not stop the heat in the room. At the restaurant you cannot choose to drink a glass of wine and the bar which is just at the opposite wall you can.

Anonymous Business - 30/10/2018 AccorHotels certified review
« Great views, mercurial service »

The service at the hotel was lacking. Checking in for 20 of us took about an hour with only one person on reception. The bar tender seemed harassed and whilst the food in the restaurant was superb, the service was not up to the standard for this level of hotel . The quality of the hotel fittings etc. were very good and the rooms basic but sufficient. The rooms were really hot though (about 30c). I phoned reception to see if the aircon was faulty but advised that as it was winter the aircon was turned off. It was suggested that I open the window; being in an internal facing room it opened onto an internal space that was also warm and let in cooking smells from the kitchen. I asked if a fan was available, but none were. I had 2 very poor nights sleep, as did other colleagues with interior facing rooms. Overall a hotel in an amazing location with a beautiful art deco style but it seriously lacks a level service expected at the price point.

I. L. Business - 07/10/2018 AccorHotels certified review
« the hotel could be Spectacular...but it isn't »

I stayed on night the location was spectacular but rooms , service dining was all poor

Muriel Couples - 04/10/2018 AccorHotels certified review
« Great room, friendly staff, amazing views. »

The hotel was very nice and the staff friendly & helpful. Dinner at the restaurant was great and we also enjoyed the pool (although the water was pretty cold)! The only negative point was the noise until late at night but that's due to other guests. The views are absolutely amazing from the hotel and we intend to come back!

Alexis N. Families - 29/09/2018 AccorHotels certified review
« Two Night Family Stay »

The location and experience was wonderful. The hotel itself was beautiful and easy to travel too. The Pros: Location & Views. The Cons: Staff, Maintenance, & Transportation. This spot would be the best hotel in the entire city with the views it provides. However, it does not look like some areas are properly maintained with dirty pools and guest areas. However the room was well maintained. Additionally, the staff looked like the were understaffed and in the dining area, we were not waited upon the two days we were there, we were bypassed many a times (maybe because we had a little kid), but that is no excuse. We had to flag staff down to get service. This has to be addressed and I read many a comments prior to going that point at this same issue that I experienced. Another thing that would make this location prime to go to as advice is please offer transportation to an from the city rather than guests requesting cabs or taking the funicular. This would make transportation much more acceptable and accomodating.

Mr I. H. Families - 27/09/2018 AccorHotels certified review
« Birthday party »

Overall the stay was good. But when we booked in the Restaurant for our dinner the Restaurant manager was not interested to serve as or welcome as in the Restaurant. He just pointet the table to as . No menus where offered . Two meals arrived 10 minutes before the last 6 meals . No apologies offered.

Noel Friends - 25/09/2018 AccorHotels certified review
« Fantastic location »

Only one complaint , breakfast staff not friendly and service poor

Nottyj Couples - 16/09/2018 AccorHotels certified review
« Lovely hotel , views could not be rivalled »

Enjoyed our brief stay, Hotel was everything you would expect from a 4 star Hotel. Staff were all excellent. Food in restaurant good. The views are amazing, you would have to go a long way to find better. Lovely pool although it was rather ‘refreshing’. Do not follow Sat nav when trying to find Hotel, ours took us on a very winding toll road.

Rui Families - 16/09/2018 AccorHotels certified review
« Excellent view but not qualified service. »

I love the location which is at the top of mountain, where you could experience the panoromic view of the bay and town. The seasonal-opened roof top pool was also gorgeous, where the old castle tower was just by the side. The breakfast was good, both taste and service. Other service was not qualified for a four star International hotel. The bar tenders were always busy and slow (although I didn't see a reason because there was not many customers), and their attitude was weird (I could describe as rude here), not sure if this was typical here. The cleaning staff never replaced dental set until asked to. We stayed for six nights and asked two new pairs of slippers on the fourth day. I was surprised that I was asked for a reason for this by the reception. We asked to replace the bed sheet once, again they ignored. We have to put all sheet on ground the next day to remind them to do. Dirty carpet and dusty phone, coffee machine... I am not sure if I will choose to stay here again because the view was really outstanding and you could escape from the crowded downtown here. But I have to say I was totally disappointed about this hotel service except for the breakfast staff.

Neil P. Business - 14/09/2018 AccorHotels certified review
« friendly staff but a tired hotel »

the rooms are of a low standard, space and not comfortable the general ground floor again could have a warmer friendly decor. There were coach parties staying and it felt like a mass coach party cheap hotel

Sharon Friends - 11/09/2018 AccorHotels certified review
« Great view but not so great facilities »

Run down hotel with a great view. Too bad they won't upgrade the facility. People would pay more if they facility was upgraded. Even the breakfast is ad which you wonder why since your in San Sebastian - the city of wonderful food and they can't even serve you an omelet bar? Service - well sometimes they are nice and helpful and other times they are as rude as can be. The bartender just turns the lights off when he closed - no real last call just lights out and its only midnight - i think this is a resort! The rooms leave much to be desired but that is what you get when everything looks old. The best views, nice pool but that's about it.

Dan K. Couples - 10/09/2018 AccorHotels certified review
« Customer service was poor »

Considering the price of this hotel and its claim to ve four star, this was our worst hotel of a 5 week holiday. The staff did not tell us about the closed access route, and we were stuck on a dangerous road on foot at night, unable to get through to reception as we were on hold for ages. When we got through they said it wasnt their problem and we had to make the hour round trip the other way (at 11.30pm). I insisted they got us a taxi which they begrudgingly did and then made us pay. They also didnt tell us the breakfast times or any useful information, just handed over the keys. Our room didnt have a balcony as booked, and we didnt receive a "welcome gift" as described. Breakfast was poor, with no laid tables, no coffee cups or spoons (thid was 45 minutes before end of breakfast). No one was able to provide this when asked so I couldnt have coffee or cereal, I had to use one of the serving spoons. Pastries ran out and there were only empty juice jugs. Very very poor. Great view of the city.

Rhys Couples - 06/09/2018 AccorHotels certified review
« Great views great food great staff »

Room was nice. Some suspect marks on the wall and on the quilt and the fridge didn’t work. Nice views however, bathroom very well appointed and refreshed each day. Restaurant food was fantastic and the service prompt. We thought we’d missed breakfast on our first morning but thought we may still be able to order to our room. The breakfast delivered to the room was fantastic. The breakfast buffet had plenty of choice too. The lounge area was really peaceful and the staff attentive so we liked this too.

Niamh O. Families - 03/09/2018 AccorHotels certified review
« A beautiful hotel in a stunning location »

I loved the views from the hotel and particularly loved the pool area which had a beautiful pool, stunning views and was very relaxing. The breakfasts were very good with a good variety of food including fresh fruit and bread. The bar food and pool food could be improved with more variety and larger portions.

F. F. Business - 30/08/2018 AccorHotels certified review
« Very bad experience »

On the 16/1/18 I booked 5 x twin rooms and 1 x single room bed and breakfast for an all male party but on checking in we were allocated a number of double beds. The breakfast was very poor and on the last morning of our stay there was virtually no food in the breakfast room. Based on this experience I would not recommend or stay in this hotel again.

Anonymous Friends - 29/08/2018 AccorHotels certified review
« Great location. Average hotel »

On the 1st day lunch was served with a slug the staff were apologetic. And there was no charge but no less no one could eat anything. The bedroom is average with only 1 mirror in the bathroom which makes getting dressed difficult for 2 adults. Tea & coffee are limited to 3 paper sachets and paper cups.

Alan Couples - 29/08/2018 AccorHotels certified review
« Very enjoyable and relaxing. »

Our stay was to celebrate our 40th wedding anniversary and everything was pretty much perfect.

Peter N. Families - 28/08/2018 AccorHotels certified review
« A beautiful hotel »

This is a beautiful hotel in a stunning location overlooking the bay. We had a very enjoyable stay and enjoyed using the rooftop pools.

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