Hotel - Mercure Nantes Centre Grand Hôtel
Mercure Hotel Mercure Hotel

Mercure Nantes Centre Grand Hôtel

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4.0/5 758 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 13  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • OLD English (do not use)
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Hairdressing salon

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
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Hotel location

Our rooms

The hotel offers three levels of comfort, all of which are modern, functional and inviting: well-equipped Suites with a generous amount of space, Privilege Rooms with a range of additional amenities, and Standard Rooms.Our Apartment Suite has a private lounge, or maybe you'd prefer the generous proportions of the Prestige Suite.

  • 162 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Radio in bathroom
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,329 reviews

Our guest reviews for Mercure Nantes Centre Grand Hôtel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 758 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Deborah Business - 12/02/2018
« Poor systems lead to my room being double booked and I was woken at 1.30am by someone entering my room »

The room was not cleaned after the first day and a stranger came in to my room in the night. I didn't sleep much after that. So two errors and a bad stay for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah S., Thank you for taking the time to tell us about your experience at the Mercure Nantes Centre Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We truly apologize for the person who entered in your room, that is simply not acceptable. Be sure that your remark as already been told to our staff. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent STROZYK General Manager Tel 02 51 82 10 00

AccorHotels certified review
Anonymous Business - 25/01/2018
« very nice room and friendly staff »

as said above. However, one negative point concerns noise during the night: I had the impression that at least from 5am onward people were working nearby. Around 6am, clearly tables/closets were being moved somewhere near the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nantes Centre Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

AccorHotels certified review
Marie-hélène M. Business - 22/01/2018
« Very nice, historical venue, well decorated, a bit inconvenient to access. »

Rooms were nicely decorated and the complemetary water bothle was appreciated as well as the coffee and tea in the room. The bathroom was definitely too small, with no space to display toiletries and no bathtub the room was cold when I arrive at the hotel: i was told to wait for 20 minutes and it would get better, so I lef the room for a while having turned on the heating. good breakfast good bar/small restaurant offer with friendly service from personnel.; we had to wait long for our food and the waiter saw that and offered us drinks to help us wait a bit cold in the bar (there was a draft in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie Helene M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nantes Centre Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

AccorHotels certified review
Anonymous Business - 21/01/2018
« Nice hotel but a bit noisy. »

Very small room, no bathroom ... I was really expecting more for this price. Some noise on the street below my window, the isolation should be better in the city center area. It is not acceptable to hear people shouting outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Z.,, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nantes Centre Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

AccorHotels certified review
Brendan L. Couples - 14/01/2018
« It is rare to see such a deterioration in a major hotel in the short period of three months »

The few staff were pleasant but too hard pressed to be effective in dealing with one’s requirements in a sufficient period of time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brendan L., Thank you for taking the time to tell us about your experience at the Mercure Nantes Centre Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent STROZYK General Manager Tel 02 51 82 10 00

AccorHotels certified review
Olivier M. Business - 23/12/2017
« Very good until after I left »

I stay 2 times a year for a week in that hotel. The last stay was not the best. I was woken up the 1st night because of the window whistling. Told the reception. Don't know if anything has been done. After I left, I realized I left some food in the fridge. Call the reception, told me they'll call me back. No call back after 1 week.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivier M., Thank you for taking the time to tell us about your experience at the Mercure Nantes Centre Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

AccorHotels certified review
Simon M. Business - 18/12/2017
« Great hotel with really good facilities. »

Great rooms and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon Mannion, We very much appreciate your answers regarding your stay at the Mercure Nantes Centre Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

TripAdvisor review
Couples - 16/12/2017
« Nantes Surprised Us, but Mercure Didn't »

We picked Nantes to visit because we needed to find a city close to the Loire Valley in France that had an airport, since we didn't want to backtrack to Paris. I really found the city charming and would go back without hesitation. The Mercure Nantes Centre Grand Hotel was all that we had expected so we had no problems, only a wonderful stay. It was modern, with great comfort and style and was located in the city center close to shopping, sights, and restaurants. The staff was always available and professional. We have never been disappointed in a Mercure hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your compliments and comments following your stay at the Mercure Nantes Centre Grand Hotel. We are very happy to read that you enjoyed our central location in the heart of the city, near all the public transportation. Nantes is indeed a perfect city for sightseeing with many things to discover! We hope to have the pleasure of making you feel welcome again in Nantes. Best Regards, Laurent Strozyk General Manager

AccorHotels certified review
Craig R. Business - 11/12/2017
« Once again a very enjoyable stay. »

Pleasing, comfortable and enjoyable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig R., We very much appreciate your answers regarding your stay at the Mercure Nantes Centre Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

AccorHotels certified review
Snowy Solo - 11/12/2017
« Snowy. »

I've stayed at your hotel on several many times. The location is great and Nantes is a great place to break my journey travelling to deep south west France from St Malo or Caen. Staff always helpful and friendly. Bed rooms always clean, warm in the winter, shower invigorating. Breakfast ok but the bacon could be cooked longer I like it crispy. Sorry I'm a Brit living in France!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy S., We very much appreciate your answers regarding your stay at the Mercure Nantes Centre Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

AccorHotels certified review
Paul Couples - 09/12/2017
« Great stay »

Great hotel, helpful and friendly staff. Really good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul N., We very much appreciate your answers regarding your stay at the Mercure Nantes Centre Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

AccorHotels certified review
Kev T. Business - 07/12/2017
« Great Stay »

Only stayed for one night but the whole experience was seamless from check in to check out. The staff were more than helpful even supplying me with tooth brush and razor kits after I found I forgotten my own.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin Taylor, We very much appreciate your answers regarding your stay at the Mercure Nantes Centre Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

AccorHotels certified review
Vitadoro Couples - 03/12/2017
« Excellent Service in Refined Surroundings »

Mercure Hotels have always exceeded our expectations for modernity and style. The staff was very helpful, professional, and charming, so our stay was improved by them. The location was a very short ride from the train station in a downtown location, where we found not only plenty of fine shops, but a variety of restaurants. This was our first stay in Nantes, selected primarily because it had an airport, but it is worth further exploration. Returning to the Mercure would be part of that future trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna Thomson, We very much appreciate your answers regarding your stay at the Mercure Nantes Centre Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

AccorHotels certified review
William Friends - 03/12/2017
« Excellent »

A very well located hotel , spotlessly clean with a very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liam Whelan, We very much appreciate your answers regarding your stay at the Mercure Nantes Centre Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant thn the previous one. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

AccorHotels certified review
Pl Business - 02/12/2017
« Change room windows »

Everything else was perfect but during the early night there were some young people keeping noise outside and room windows did not block any noise. That noise was disturbing and prevented to get sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petteri Lindroos, We very much appreciate your answers regarding your stay at the Mercure Nantes Centre Grand Hotel. It is always a pleasure to receive positive feedback. We took good note of your remark concerning the noise in the street, and are truly sorry about this disturbance. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

AccorHotels certified review
November Business - 30/11/2017
« November »

Good clean hotel. Car parking was a little challenging as there were no instructions on how to get to the car park

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chancilmrs N., We very much appreciate your answers regarding your stay at the Mercure Nantes Centre Grand Hotel. It is always a pleasure to receive positive feedback. We understand our carpark is a bit difficult to find, that's why our team is available 24/7 to guide you during your arrival. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

AccorHotels certified review
Achim C. Business - 30/11/2017
« a friendly welcome, calm & comfortable stay with a good breakfast (but to expensive parking) »

Very good front desk ; welcoming me & other guests. Quite rooms, clean & light. Good breakfast ; very convenient Breakfastroom (Nantes) Costs of parking to high ! (Nantes Parking Garage below Hotel)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Achim C., We very much appreciate your answers regarding your stay at the Mercure Nantes Centre Grand Hotel. It is always a pleasure to receive positive feedback. We took good note of your remark concerning the price of the parking. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Laurent STROZYK Directeur Général / General Manager Tél 02 51 82 10 00

AccorHotels certified review
Anonymous Business - 30/11/2017

Gym is equipped with few tools only. Tapis roulant is missing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariopiero P., We very much appreciate your answers regarding your stay at the Mercure Nantes Centre Grand Hotel. It is always a pleasure to receive positive feedback. We took good note of your remarks concerning the gym. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

AccorHotels certified review
Kp Couples - 26/11/2017
« Wonderful »

Wonderful staff, both at the reception and at the bar, Great location and price! Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kostas P., We very much appreciate your answers regarding your stay at the Mercure Nantes Centre Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

AccorHotels certified review
Kristen C. Couples - 24/11/2017
« We are always comfortable in our suite in a Mecure hotel. »

Excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark and Kristen C., We very much appreciate your answers regarding your stay at the Mercure Nantes Centre Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Laurent STROZYK General Manager Tél 02 51 82 10 00

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