Hotel - Mercure Paris La Défense Grande Arche Hotel
Mercure Hotel Mercure Hotel

Mercure Paris La Défense Grande Arche Hotel

3.5/5 659 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 109.00 EUR Non member rate
From 103.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the type of room that suits you best: Privilege Rooms offer a wide range of services (Nespresso machine, iHome dock, 42" TV), while Standard Rooms are renovated in a modern and inviting style.We also have studios & apartments which offer independence, whether traveling alone or with others, with hotel services (room service, dry-cleaning service, fitness center, fully-equipped kitchen), according to your requirements & the length of your stay.

  • 160 rooms
  • 160 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 25 family rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 2,544 reviews

Our guest reviews for Mercure Paris La Défense Grande Arche Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 659 reviews
Sergei Business - 09/11/2018 AccorHotels certified review
« Cosy, clean hotel at a great location »

RER A station Nanterre Préfecture is literally next door. Very friendly staff, clean rooms, great service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergei L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Théodore Guest relation

Jay Families - 05/11/2018 AccorHotels certified review
« Lovely stay »

Clean hotel with lovely rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justine K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. We're really happy to read your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Théodore Guest relation

Jeff Business - 12/10/2018 AccorHotels certified review
« Excellent ! »

Great hotel, excellent bed and space in the room. Personal very professional and nice.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick GAUDEGeneral Manager

Anonymous Friends - 10/10/2018 AccorHotels certified review
« Friendly »

William was fantastic. His English enabled us to communicate our needs. He advised on trains and booked taxis for us.

Our hotel has responded to the review
Our hotel has responded to the review

what a pleasure to read that you felt welcomed "Feel Welcome" All your compliments were passed to William ! Sincerely, Patrick GAUDE General Manager

Anonymous Friends - 06/10/2018 AccorHotels certified review

Good overall

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for this feedback We hope your next visit will be as pleasant as the previous one. Sincerely, Patrick GAUDE General Manager

Eva Business - 02/10/2018 AccorHotels certified review

The staff were pleasant, the room was comfortable, breakfast was good, cleanliness excellent, location due to the purpose of the trip perfect.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. We are really happy to read your feedback Sincerely, Patrick GAUDE General Manager

Salah D. Business - 01/10/2018 AccorHotels certified review
« Extremely excellent »

High recommendations for your holidays in la defense PARIS

Our hotel has responded to the review
Our hotel has responded to the review

What a feedback ! Your satisfaction is a beautiful reason to be happy ! Patrick GAUDE General Manager

Philip D. Business - 27/09/2018 AccorHotels certified review
« Comfortable and friendly »

The staff were all friendly, helpful and efficient. The rooms were very comfortable and well maintained. The general standards in the hotel were high and the food was good

Our hotel has responded to the review
Our hotel has responded to the review

What a nice feedback ! It's always a huge pleasure to read you ! See you next stay? Patrick GAUDE General Manager

Al Business - 25/09/2018 AccorHotels certified review
« Dr. »

average due to lack of customer service at front desk and house keeping

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. Essential for us to understand what are the lack of services. It is always a pleasure to rad that you hold back the positive. we will share your comments with our team to avoid theses situations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland WARDINI General Manager

Lilou Business - 18/09/2018 AccorHotels certified review
« Very confortable hotel »

Very clena and confortable hotel situated on top of a metro station and close to a big shopping mall

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche It is always a pleasure to receive positive feedback. We hope you have found your happiness Sincerely, Roland WARDINI General Manager

L. Business - 14/09/2018 AccorHotels certified review
« hearing trains every 5 minutes, buidling vibrating »

hearing trains every 5 minutes, building vibrating

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roland WARDINI General Manager

Marc L. Business - 13/09/2018 AccorHotels certified review
« perfect »

I was stranded at La Defense due to a mishap with my reservation at Novotel Neuilly and CWT. The reception desk of Neuilly helped me to find this hotel which welcomed me great. Many thanks !

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. We are really happy to read that your stay has met your expectations ! :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland WARDINI General Manager

R. Business - 03/09/2018 AccorHotels certified review
« good »

nice and cozy

Our hotel has responded to the review
Our hotel has responded to the review

Two essential words according to us :) Thank you so much for your feedback ! See you soon at Mercure Paris La Defense Grande Arche, Sincerely, Roland WARDINI General Manager

Serge Business - 26/08/2018 AccorHotels certified review

Good hotel for this money

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland WARDINI General Manager

Couples - 22/08/2018 TripAdvisor review
« Incompetent Staff »

Where else in the world do you need to knock on glass wall because the door to the reception is locked and the receptionist needs to walk there and press the exit button so you can enter to even start checking in?Scenario: 11PM after a hot summer day walking around Paris. We were given the keys, were assigned room 414, great! We were told to walk to the other building, yes the hotel has two buildings. Key would not work, but another guest pressed the exit button from the inside so we can enter. Went to 4th floor, there is no room 414. Went back to the other building to tell the staff (he is black and bald, I didn't get his name) that there is no room 414 there because rooms start at 421. He did not believe it, he went with us to the other building so we walked again. He went with us to the 4th floor of the other building, then we were able to show him that there is no room 414 there. Great again! When we returned to the main building, he found out that he could not get in, because, remember what I said ealier about the door? Yes, it is locked. He knocked at the glass walls like I did earlier, then his colleague pressed the exit button so we can all enter.We went up to the 4th floor of the main building and voila, room 414 was there! Then there's the other problem. He gave us "swipe" keys but the door only accepts contactless keys. I went down to reception again to ask for contactless keys. I pointed at the glass box containing used keys to emphasize that I need contactless keys. He told me that the swipe key should work and because he did not believe me, he went with me to room 414. Then he realised his fault and I told him I didn't want to go back down again. He went to get the correct keys. By this time, it is already 11:33pm and we were really tired. I'm a Gold LCAH member but no welcome drink was offered and seriously, I didn't really bother asking for it. WHAT A DISASTER!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Paris La Defense Grande Arche. I am really sorry that your experience did not meet your expectations. Our Global operation manager will contact you today to discuss with you about your stay. This event is really unfortunate and your night auditor will benefit from a new formation to avoid theses situations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future! Roland WARDINI General Manager

Islander P. Couples - 21/08/2018 AccorHotels certified review
« Staff doesn't know where room 414 is!!! »

Where else in the world do you need to knock on glass wall because the door to the reception is locked and the receptionist needs to walk there and press the exit button so you can enter to even start checking in? Scenario: 11PM after a hot summer day walking around Paris. We were given the keys, were assigned room 414, great! We were told to walk to the other building, yes the hotel has two buildings. Key would not work, but another guest pressed the exit button from the inside so we can enter. Went to 4th floor, there is no room 414. Went back to the other building to tell the staff (he is black and bald, I didn't get his name) that there is no room 414 there because rooms start at 421. He did not believe it, he went with us to the other building so we walked again. He went with us to the 4th floor of the other building, then we were able to show him that there is no room 414 there. Great again! When we returned to the main building, he found out that he could not get in, because, remember what I said ealier about the door? Yes, it is locked. He knocked at the glass walls like I did earlier, then his colleague pressed the exit button so we can all enter. We went up to the 4th floor of the main building and voila, room 414 was there! Then there's the other problem. He gave us "swipe" keys but the door only accepts contactless keys. I went down to reception again to ask for contactless keys. I pointed at the glass box containing used keys to emphasize that I need contactless keys. He told me that the swipe key should work and because he did not believe me, he went with me to room 414. Then he realised his fault and I told him I didn't want to go back down again. He went to get the correct keys. By this time, it is already 11:33pm and we were really tired. WHAT A DISASTER!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Paris La Defense Grande Arche. I am really sorry that your experience did not meet your expectations. Our Global operation manager will contact you today to discuss with you about your stay. This event is really unfortunate and your night auditor will benefit from a new formation to avoid theses situations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future! Roland WARDINI General Manager

Khalid Families - 14/08/2018 AccorHotels certified review
« Good »

Staff very friendly

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. We are really happy to read your enthusiasm about all the team ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland WARDINI General Manager

Chola D. K. Solo - 12/08/2018 AccorHotels certified review
« my stay at the hotel was good, the location is strategic and the quietness around was awesome. »

My first time in Paris and I chose a good hotel which was near the metro, restaurant's n shops where I could easily buy my things. The front staff where also helpful.

Our hotel has responded to the review
Our hotel has responded to the review

What a pleasure to read your feedback :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland WARDINI General Manager

Jamie Business - 07/08/2018 AccorHotels certified review
« Made me feel special. »

Nathan checked me in, was friendly & went above & beyond to make sure my stay was excellent. The location was perfect for my work and I'm sure I will stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

What a joy ! We very much appreciate your comments regarding your stay at the Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with Nathan :). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland WARDINI General Manager

Dave E. Business - 28/07/2018 AccorHotels certified review
« Very Good »

Very good. The receptionist on the night I arrived was very helpful. He arranged a call home as my mobile phone was not working and the room phone did not want to connect to an International number. The receptionist was very helpful and sorted the problem out. Obviously being British, breakfast was les than I was used to

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback, overall on our staff ! We will be happy to welcome you again ! Sincerely, Roland WARDINI General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 109.00 EUR Non member rate
From 103.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates