Mercure Paris La Défense Grande Arche Hotel 4 stars

TripAdvisor rating 3.5/5 709 reviews
Mercure Paris La Défense Grande Arche Hotel
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Hotel extras

  • Almost 4306 sq. ft. (400 m²) of meeting rooms with natural light

  • Fiber-optic WIFI connection

  • 55 yards (50 meters) from the RER A station

  • Leafy interior terrace

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Paris La Défense Grande Arche Hotel

17/20 Esplanade Ch. de Gaulle
Rue des Trois Fontanot
xxx
92000
nanterre
france

Tel: +33146696800

Fax: (+33)1/46696880

Contact email

Check-in from 14h00

Check out up to 12h00

  • BOISSY ST LEGER/ ST GERMAIN LAYE :   1 LA DEFENSE

  • NANTERRE PREFECTURE - RER A :   A NANTERRE PREFECT

  • By plane

    PARIS LE BOURGET At 25.4km / 15.78 miles

  • By plane

    PARIS ORLY At 27.3km / 16.96 miles

  • By plane

    PARIS ROISSY CDG At 30km / 18.75 miles

  • By car

    A14 At 1km / 0.62 miles

  • By car

    A86 At 1km / 0.62 miles

  • By train

    PARIS ST LAZARRE At 8km / 4.97 miles

GPS :48.895195, 2.223648

Our accommodations

Choose the type of room that suits you best: Privilege Rooms offer a wide range of services (Nespresso machine, iHome dock, 42" TV), while Standard Rooms are renovated in a modern and inviting style. We also have studios & apartments which offer independence, whether traveling alone or with others, with hotel services (room service, dry-cleaning service, fitness center, fully-equipped kitchen), according to your requirements & the length of your stay.

Classic Room with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Room with 1 double bed or twin beds, Aparthotel

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

LE RESTAURANT

Type of cuisine: French

Our restaurant offers traditional French cuisine in a welcoming setting. Enjoy a moment of relaxation on our interior terrace. Temporarily closed for renovation work from January 4 to May 13, 2018 inclusive.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

The City Zen Bar, a peaceful and friendly place. The ideal place to unwind or for business meetings, with direct access to the indoor terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 129

  • Maximum capacity: 120 people

Find out more

Our guest reviews for
Mercure Paris La Défense Grande Arche Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

3,152 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

709 reviews

Good!

Customer review rating 3.9/5

Oliver Business - 24/07/2019 AccorHotels review

Good breakfast, sports room, comfortable bedroom

Dear Mister M;, A big thank you for your positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Noisy and hot

Customer review rating 3.9/5

Anonymous Business - 17/07/2019 AccorHotels review

The room was very noisy both from the metro and road noise. The windows did not offer any sound proofing. The air conditioning did not work properly and was very dated and old.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to say that the proximity to the RER has affected the quality of your stay. Don't hesitate to contact the front office manager at the following adress h1… and we will do our best to respct your preferences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Poor service at Welcome Desk

TripAdvisor rating 3.5/5

firminkouassi Couples - 17/07/2019 TripAdvisor review

I did book a room + 1 champagne bottle. But at arrival, I did not receive the champagne and the employee refused to give me a bottle of champagne because she did note receive work instructions for that. I reminded to the employee at the welcome desk that I am a Platinum member , so I count on her professionalism to manage this issue due maybe to an oversight. But she maintained her decision . I asked to buy a new bottle, she said that the stock is sold out.

Very satisfied , just a couple of things to improve

Customer review rating 3.9/5

Patricio M. Business - 16/07/2019 AccorHotels review

prices in menu are wrong. at the cashier i was asked to pay more than the menu said. Need to update the prices. AND there should be a decent iron and table for ironing for guests.. there was only 1, I had to go get it myself at the front desk.. and it was dripping water. A MESS.

Cher Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris La Défense Grande Arche. C’est avec grand plaisir que nous recevons vos conseils. Nous mettrons très bientôt en place un espace de repassage en libre service pour les clients afin d'éviter les désagréments que vous avez rencontrés. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Charlotte Leader Experience Client

Excellent stay

TripAdvisor rating 3.5/5

bradylaw Family - 16/07/2019 TripAdvisor review

We love this hotel. It has everything you need, great location, wonderful breakfast, and kind and helpful staff. We would definitely stay there in the future and recommend it to anyone needing to stay in the nanterre area.

Good location

Customer review rating 3.9/5

Osama Couples - 14/07/2019 AccorHotels review

Small but decent sized room. Perfect location, kebab restaurant right in the front. Underground next door as well as the grocery store. City was just a couple of stops away

Dear Mister B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that your remarks are very useful as part of our quality approach and we thank you for sharing your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

I arrived and you have sold on my room

Customer review rating 3.9/5

Paul S. Business - 06/07/2019 AccorHotels review

Dreadful treatment. The basis: I book a room and expect a room. I don’t expect to have to go to another hotel

Dear Mister S., We thank your for your feedback ! We would like to apologize for this very regrettable dysfunction and for our inability to honor your reservation. We are sorry for the sad experience you had at our Mercure hotel. This situation does not reflect the usual service provided in our hotel and does not illustrate our great concern for the satisfaction of our guests. Be assured that we will correct these malfunctions so that it does not happen again. In case you agree to renew your trust in our Mercure hotel, we will ensure the full satisfaction and quality of your future stay with us. We sincerely hope to have the opportunity to give you a much better picture of the quality of the stay and the service at the Mercure Paris La Défense. We remain at your disposal for any further request. Yours truly, Charlotte COLONNA Leader Experience Client

RER noise

Customer review rating 3.9/5

T. Business - 05/07/2019 AccorHotels review

Not very good. RER vibrations and noise very loud on 2nd floor. Disrupting proper rest. Not ideal for a business trip (or vacation trip). I will not recommend this hotel and will avoid using it in the future.

Cher Monsieur T., C’est avec une attention particulière que nous avons pris connaissance de vos commentaires à la suite de votre séjour à Hôtel Mercure Paris La Défense Grande Arche. Nous regrettons sincèrement que la proximité avec le RER ait nui à la qualité de votre séjour. Dans l’attente de vous accueillir prochainement dans un hôtel Mercure, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Charlotte Leader Experience Client

quick and friendly service on all levels

Customer review rating 3.9/5

Patrick V. C. B. P. Business - 08/06/2019 AccorHotels review

check-in and check-out went very smoothly the room was clean the service and the food in the restaurants (morning and evening) were high standard

Dear Mister V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Typical mercure experience

Customer review rating 3.9/5

Anonymous Business - 06/06/2019 AccorHotels review

Friendly cosy and quiet.

Dear Mister D. We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Noisy - the rest OK

Customer review rating 3.9/5

Per C. G. Business - 31/05/2019 AccorHotels review

Friendly staff and clean room. Unfortunately very much noise from the train and poor soundproofing.

Dear Mister G, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you so much for your compliments about the staff. I will be so happy to share theme with the staff. We regret sincerely that you did not find the serenity you needed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Good service, especially in the evenings.

Customer review rating 3.9/5

Evgeniya K. Business - 27/05/2019 AccorHotels review

All good service, clean rooms, cleaning service was very good. Room service also excellent. Excellent staff in the evenings - fun, young people. Issues: no iron available for 2 days (rather problematic for business clients) + invoice cannot be changed even if the mistake is not with the client.

Dear Misses K., Thank you so much for this good comments; It is always a pleasure to receive a positive feedback. Don't hesitate to write us at this adress for your invoice : h1… We will do our best to help you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Good service

Customer review rating 3.9/5

Albert T. P. Business - 26/05/2019 AccorHotels review

Staff have good attention and room clean

Dear Mister R, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback especially when it concerns the staff Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Good value for money near La Defense

Customer review rating 3.9/5

Marc Business - 25/05/2019 AccorHotels review

The room was very nice with modern interior and a good bathroom. Breakfast was Ok... but pretty basic. Unfortunately the "underground / metro" resonated into my bedroom, a bit annoying but not killing. The Hotel has a fine location at walking distance from the La defense office area and near a nice small city park. The name used on the website can not be found anywhere on the hotel so initially I though I was at the wrong hotel. Adding "Le Grande Arche" to the name plate would help.

Dear Mister L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. Thank you for your good comments and your beautiful suggestions that we won't forget to study. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Great hotel with amazing staff

Customer review rating 3.9/5

Binta Business - 20/05/2019 AccorHotels review

I usually stay in this hotel at least 1 a month and the staff member is really exceptional. The food is really good too

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. What a wonderful comment you leave us! We are happy to read your compliments that delight the whole team. Thank you again for sharing your experience, and we hope your next visit will be as exceptionnal as the previous one. Sincerely, Charlotte Leader Experience Client

Would not recommend

Customer review rating 3.9/5

Ms M. Friends - 14/05/2019 AccorHotels review

Everything at the hotel was minimal and basic. The breakfast was the worst I have ever had at a hotel. The only thing that was good was the location and the staff was wonderful.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. First of al, we would like to thank you for your your comments about the hotel and the staff. Rest assured that your experience has been shared with the food and beverage manager so that we can improve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Noisy and not at Grande Arche

Customer review rating 3.9/5

Guest Business - 10/05/2019 AccorHotels review

Despite being on 3rd floor there was considerable noise from revellers and mopeds until the early hours

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are sorry to read that your stay was not as quiet as you wish. We hope your stay will be quieter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

catastrophe

Customer review rating 3.9/5

Test Business - 06/05/2019 AccorHotels review

catastrophe

Cher Client, Merci d'avoir pris le temps de répondre à notre enquête de satisfaction client. Je suis désolé d'apprendre que votre séjour au Mercure Paris La Défense Grande Arche n'a pas été à la hauteur de vos attentes. Nous nous efforçons de fournir un service de qualité et je suis désolé de lire votre déception. Je vous invite à me contacter directement par email pour m'en dire un peu plus sur votre séjour. En vous souhaitant une agréable journée, Cordialement, Charlotte

Quiet and comfortable hotel. Good value.

Customer review rating 3.9/5

Jp Solo - 24/04/2019 AccorHotels review

Two night stay. Convenient for late night arrival and check-in. Well presented room and very comfortable bed. Free mini-bar appreciated.

Cher Client, Nous sommes très heureux de lire que vous avez apprécié notre hôtel ainsi que nos chambres fraîchement rénovées. Nous espérons vous accueillir à nouveau au plus vite. Nous vous souhaitons une belle et heureuse fin de semaine. Charlotte Leader Experience Client

Good hotel easy for transport in cool weather.

Customer review rating 3.9/5

Robert Couples - 23/04/2019 AccorHotels review

Nice hotel with easy parking and RER access. Room a good size and well decorated. The room was unbearably hot with no ventilation, fan or aircon. Neither of us slept.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for the incident you encountered with the heating. Rest assured that the problem is solved today. If we have the chance to welcome you again, I suggest you write to us before: h1… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client
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