Hotel - Mercure Paris La Défense Grande Arche Hotel
Mercure Hotel Mercure Hotel

Mercure Paris La Défense Grande Arche Hotel

3.5/5 674 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the type of room that suits you best: Privilege Rooms offer a wide range of services (Nespresso machine, iHome dock, 42" TV), while Standard Rooms are renovated in a modern and inviting style.We also have studios & apartments which offer independence, whether traveling alone or with others, with hotel services (room service, dry-cleaning service, fitness center, fully-equipped kitchen), according to your requirements & the length of your stay.

  • 160 rooms
  • 160 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 25 family rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 2,782 reviews

Our guest reviews for Mercure Paris La Défense Grande Arche Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 674 reviews
Pc Business - 13/02/2019 AccorHotels certified review
« Review »

Overall nice and convenient

Federica Business - 08/02/2019 AccorHotels certified review
« very bad »

furniture broken, lamp broken, door broken , bathrooom with an arranged re-makeup In a different building in the other side of the square also if we had booked a month before the visit. Very bad experience.

Ermira Couples - 28/01/2019 AccorHotels certified review
« Easy Access Comfortable Hotel »

The room is super clean and comfortable. And everything in the mini bar is free hurray

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is such a pleasure to read your wonderful feedback. Thank you so much for Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Nathan M. Families - 27/01/2019 AccorHotels certified review
« Excellent stay »

Staff very friendly, excellent clean rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for this wonderful feedback. I won't forget to share your compliments with the staff. Thank you again for sharing your experience, and we hope to welcome you very soon. Sincerely, Charlotte Leader Experience Client

Kristian Business - 26/01/2019 AccorHotels certified review
« Room OK, noice from train and poor fitness facilities »

Overall good but very dissapointed by the fitness facilities (no weights nor lifting maschines, no tread ill)

L. Business - 25/01/2019 AccorHotels certified review
« less disappointed than in 2017 »

i had to ask for a bedroom, i don't want to go to the appart side

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. We hope that 2019 will be the year of happiness in our company. We are glad that you have noticed our improvements. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Charlotte Leader Experience Client

Mark T. Business - 23/01/2019 AccorHotels certified review
« Need more services available at weekends »

No onsite food as restaurant closed Thursday to Sunday limted bar option if a drink wanted nice touch with minibar for soft drinks but need additional hot drink options

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We thank you for these suggestions that I will not fail to transmit so that we improve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Ian M. Friends - 22/01/2019 AccorHotels certified review
« An enjoyable weekend experience »

Very convenient for the Metro (around the corner) and the Arena stadium (A few minutes walk away) as well as some restaurants and shops. Huge shopping centre only a 10 minute walk away. Hotel was clean and tidy, there was some noise from the trains passing but not too bad and not throughout the night. Rooms were clean and tidy and the staff polite and helpful. Would return again if given the opportunity

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Your comment is just perfect! We thank for sharing such a rich and complete opinion. We will be happy to welcome you as soon as the occasion arrives Sincerely, Charlotte Leader Experience Client

Anonymous Business - 18/01/2019 AccorHotels certified review
« Hotel on a train station »

Whereas the rest of the Hotel was good, the noise of trains running directly under the Hotels all day long was extremely annoying and I don't know how people can ever consider coming back to the hotel. I was on the 4th floor and it sounded like the trains were just under my room, dozens of trains per hour. I have not been able to properly sleep. rest of the Hotel, not super (broken elevator), but OK, and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The proximity of our hotel with the rer is for many a great advantage but can have its disadvantages. Also we regret that your night has not been more beneficial. If you visit us again, give me a sign at h1… and we'll make sure you'll get a quieter room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Jimi K. Business - 17/01/2019 AccorHotels certified review
« Terrible! »

I have been staying in this hotel for a long time and I achieve platinum status. I am familiar with almost everyone in the hotel. I had to ask for my drink voucher and was not offered that on arrival, same as the last 2 times I stayed in this hotel. When I stayed in other Mercure hotels and because I have platinum status, I received a “gesture” from the hotel and a written letter saying thank you for staying with us and being a platinum member. Whilst my stay was only two nights this time, on the second night, I arrived to the room and it was clear that housekeeping did not come, no change in towels no bed made, also, since I consumed the coffees and used the cups, there were no cups and they only provided 1 capsule of coffee instead of the usual 3. I am really disappointed and whilst I am still in Paris and I will be until best part of September 2019, as a result of my last stay, I decided to chose a different hotel. I am not sure about his title but Carl, who is super helpful, extremely polite and always smiling was not available for me to talk to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. We are very sensitive to your loyalty and we are so sorry to discover your comment. Carl wrote to you on his side and I would like to apologize on behalf of the entire Mercure Paris La Défense team. I would really like you to contact me before your next visit so that we can renew the welcome you deserve at your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Guest Experience Leader

Binta S. Business - 12/01/2019 AccorHotels certified review
« Everything was just perfect »

I really enjoyed my stay in the hotel. From the receptionists to my room everything was just perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It is such perfect for us to receive such a beautiful compliment. I won't forget to share these great comments with the receptionists. Thank you again for sharing your experience, and we hope your next visit will be as beautiful as the previous one. Sincerely, Charlotte Leader Experience Client

R J. Business - 11/01/2019 AccorHotels certified review
« Strange hotel »

The hotel is right on top of a train station. I was the lucky one from the group I was with as I was on the 6th floor and could hear the trains but not as bad as those on the lower floor. There is a bar in reception but if you want a drink they have to call some one to come and serve you! We ate in the restaurant and I have to say that I have never had bad food in France in all my years of visiting here but the food in this restaurant was awful and my fellow colleagues said they didn't rate theirs either. I had a Lamb dish and the lamb was like pieces of hard rock and not at all nice. The creme brulee was like chewing gum with a very burnt top. The breakfast was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am so sorry that your experience with the dinner did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that the leader was immediately informed of your experience so that it does not happen again. Make a sign to me if you do us the honor of a new visit, I will pay you special attention We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Möller Business - 06/01/2019 AccorHotels certified review
« Every train passing under the hotel was heard »

The hotel and the was in general hood and the personell was helpful. I stayed on 5th floor in a Privelige Room. Every train passing by in the tunnel under the hotel every 2 minutes was heard and felt... The bed was quite hard and the springs in the bed felt not so good... I chose to take the breakfast for 18.9 euro. A price of 9 euro would have been more appropriate for the small size buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We thank you for taking the time to write to us following your stay at Hôtel Mercure Paris La Défense Grande Arche. We are sorry that noise disturbed your stay. Hearing protection foam is available in rooms and at the reception. During your next stay, do not hesitate to request a room on a high floor. If our availability allows, our teams will be happy to answer your request. Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Charlotte Leader Experience Client

T O. Business - 29/12/2018 AccorHotels certified review
« It was a satisfactory stay »

It was non eventful for me as I only used the hotel in the evening when I got back from work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. We are delighted to have been able to please you even in this precise context. We hope to have the chance to welcome you next year. We wish you a happy new year Charlotte, Leader Experience Client

Anonymous Business - 23/12/2018 AccorHotels certified review

My stay was business related and was prepaid by the company. However, during the check-in I was asked to leave deposit of 400 Eur for reasons unknown to me (also because the rest of my colleagues were not asked to leave such a deposit). Naturally I refused and after some back and forth with the receptionist (whose level of English did not help me understand what was going on) it turned out everything was taken care of and I did not actually need to provide any deposit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are sorry for the inconvenience you encountered when you arrived. Rest assured that your experience has been shared with the head office manager so that it does not happen again. Don't hesitate to contact me if you have any further question. I take this opportunity to wish you a very happy new year Sincerely, Charlotte, Leader Experience Client.

Ibo Business - 21/12/2018 AccorHotels certified review

Guest rooms (second building) and facilities do not match the minimum standards of MERCURE hotel, and definitely not a 4 stars type hotel. However you charge a premium price rate for the room of €208.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. if we have the chance to welcome you again, I suggest you write to me at h1… and we will give you a renovated room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Fred Business - 18/12/2018 AccorHotels certified review
« Over priced and the hotel is old and shabby »

One night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Pm Business - 16/12/2018 AccorHotels certified review
« High range stay, but difficult to have a rest. »

Good experience overall, in line with the price of the booking. However, the fact that the hotel is settled straight on the top of a RER station, makes the room noisy from 4:30 AM till midnight. I did not have a good sleep at all and went back exhausted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is true that the proximity of the RER has its advantages but also its disadvantages. That's why we put at your disposal in reception of earplugs. Do not hesitate to ask them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Sean B. Couples - 11/12/2018 AccorHotels certified review
« Not the quality of a 4 star hotel. »

This break was a present for my partner. I contacted the hotel ahead of our stay to ask if the hotel could do something special for her, arrange for early check in and a city view room. This was kindly arranged for us. Upon arrival, we were confused by the check in/reception.....it was like checking in at the bar....very strange. The reception person Francois, whilst polite, hardly spoke English and is not an ideal front of house person. When shown to our room, we were disappointed that there was no city view, instead it overlooked the metro station. The temperature of the room was very hot and the thermostat in the room turned off, so we couldn't have cool air in the room. This meant we had to leave our window open, where we could hear the city noise. No one told us the hotel was built directly on top of the RER train/Metro station. This meant we could hear and feel every train going through the station. Later during the evening of our first night, all the power to the TV, fridge, coffee machine and phone charger was tripped out. Although it got fixed the next day, this was another disappointment. The breakfast was not great, limited selection and definitely not of 4 star standard that I've experienced at other hotels, in fact, it was at best.....average. The only real highlight was the treat laid on for my partner, which was a plate of fruit, macroons and tarts. We really appreciated this and it was a lovely touch, but sadly let down by everything else. I'm afraid that the hotel would need to make significant improvements before we stayed at another Mercure hotel. This was supposed to be a special weekend which was sadly marred by the issues highlighted and ruined by the Paris riots. If I were Mercure, I would want to put this right and either compensate us or invite us back for a better experience later in the year, free of charge. Kind regards, Sean B. and Fiona Morris.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. We're sorry to read that your experience did not meet your expectations. Our front office manager Carl has been informed of your feedback, in order to discuss with his team and find solution to improve their foreign language abilities. Unfortunately we haven't a view of Paris since our establishment. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Théodore Guest relation

Henny Business - 03/12/2018 AccorHotels certified review
« Excelent Stay »

Free upgrade, good dinner and perfect stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hendrikus D., What a pleasure to read this feedback ! We will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Théodore Guest relation

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