Novotel Swan Valley Vines Resort Hotel 4 stars

TripAdvisor rating 3.5/5 1,075 reviews
Novotel Swan Valley Vines Resort
See on a map
+ 27 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Airy contemporary rooms, WiFi, Movies on Demand.

  • Two 18-hole championship golf courses

  • Tennis and squash courts, fitness centre, yoga and pilate sessions

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • PERTHPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Golf
  • Tennis
  • Squash court
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Swan Valley Vines Resort

Verdelho Drive
Not applicable
Not applicable
6069
the vines
australia

Tel: +61892973000

Fax: (+61)8/92973333

Contact email

Check-in from 14h00

Check out up to 10h00

  • NOVOTEL VINES SWAN VALLEY :   Gt Northern High West Swan Road

  • By plane

    PERTH At 25km / 15.54 miles - Shuttle paying

  • By car

    GREAT NORTHERN At 3km / 1.88 miles

  • By train

    GUILDFORD At 12km / 7.5 miles

  • By train

    MIDLAND At 15km / 9.38 miles

GPS :-31.766073, 116.00593

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Resort Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 33
  • Business Desk
  • Bathroom products
  • Iron

Resort Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 33
  • Business Desk
  • Bathroom products
  • Iron

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 50
  • Business Desk
  • Bathroom products
  • Iron

Executive Suite 1 King Bed

  • Max. number of persons: 2
  • Area: From 59
  • Business Desk
  • Bathroom products
  • Iron

2 Bedroom Apartment 1 Double and 2 Single Beds

  • Max. number of persons: 4
  • Area: From 98
  • Business Desk
  • Bathroom products
  • Iron

3 Bedroom Apartment, 1 Queen, 1 Double and 2 single beds

  • Max. number of persons: 6
  • Area: From 120
  • Bathroom products

2 Bedroom Villa 1 Queen and 1 Double Bed

  • Max. number of persons: 4
  • Area: From 85
  • Business Desk
  • Bathroom products
  • Iron

3 Bedroom Villa, 1 Queen, 1 Double and 2 Single Beds

  • Max. number of persons: 6
  • Area: From 85
  • Bathroom products

Our restaurants and bars

GREENSIDE CAFÉ

Type of cuisine: Cafe

Greenside is open everyday of the week from first light situated next to the putting green. Perfect for a pre or post golf game bite to eat or cold drink. Offering light snacks sucj as freshly made gourmet sandwiches, pastries, beverages and coffee

Lunch

06:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MUSCATS RESTAURANT

Type of cuisine: Regional

Award winning Muscats Restaurant features a relaxed dining experience with a superb menu to suit your tastes designed by our team of chefs using locally sourced fresh produce. The Menu changes seasonally so you can taste a range of meals during your stays

Dinner

18:00 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MUSCATS BAR

Photo non contractuelle / Strictly non binding

Our relaxed lounge bar offers an extensive wine and cocktail list. Perfect for pre-dinner drink or a relaxing after dinner liqueur. Live music every Saturday night.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINES CAFE AND BAR

Photo non contractuelle / Strictly non binding

The Vines Café and Bar offers a lovely menu offering Lunch and Dinner, with an extensive beverage list including several local and international tap beers. They also specialise in quality barista made coffees and leaf teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 236

  • Maximum capacity: 260 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Swan Valley Vines Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

9,166 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,075 reviews

Vines - Perth

TripAdvisor rating 3.5/5

Jim_Duncan Business - 13/10/2019 TripAdvisor review

I had business way north of Perth and decided that the Novotel Vines would be a location that would assist this, it did, however no recognition of Platinum (I know first world problems) at check in, a very labourious check in in terms of time and issues with my card (which is not an issue elsewhere) didn't bode well. That said the room was first class, recently renovated and comfortable 252 is one to aim for! No al a carte meant a trip to the 'cafe', well what a shambles this is, no waitress service which is shocking for a place like this, and a system which meant diners and drinkers were being served by the same bar team - and then the extremely limited menu - as I said shocking, and disappointed there was enough people staying at the place to open the al a carte, however it seemed easier to have bar snacky stuff - Honestly I would make the extra drive back to the city and a Novotel that has waitress service and a more extensive menu - this place will need to change to retain a standard and increase traffic to the establishment.

Family friendly, relaxing accomodation

Customer review rating 4.3/5

Jessica Families - 10/10/2019 AccorHotels review

My daughter and I had a lovely stay at the Novotel Vines for a night as a mini getaway due to a great price with their birthday sale, upon checking it my daughter was given a toy for her birthday. The room was stunning, very spacious and modern, and we were lucky enough to have a view of the amazing garden. The pool was huge but cold, however that didn't stop the kids being in it. Breakfast at the restaurant was delicious and the staff very helpful. Great activities around the place with a playground and mini golf, and the Swan Valley Food and Wine region around the corner, but close enough to the shops to get the essentials if needed. Would recommend and definitely stay again when I can afford it.

Dear Jessica C., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Room wasn’t cleaned on the Saturday.

Customer review rating 4.3/5

Julie Families - 09/10/2019 AccorHotels review

My room wasn’t cleaned, dirty nappy in bin from Friday to Sunday. No replacement of body wash. No flannel or hand towel on arrival. Bed wasn’t made. HDMI jack didn’t work. I rang reception and was told they’d call me back. I wasn’t called back. The room was a great size and the buffet breakfast was great. Very shocked to be charged for a barista coffee.

Great setting and facilities

Customer review rating 4.3/5

Elie E. Families - 09/10/2019 AccorHotels review

It really was terrific the small entertainment was lovely with paella (which my son loved). However the pool was too cold and one of the reasons we selected Novotel Swan Valley. A little disappointing unfortunately.

Dear Elie E., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Could have been better

Customer review rating 4.3/5

Anonymous Families - 09/10/2019 AccorHotels review

The booking process needs improving - staff do not seem to know what is going on with room availability. I then had to phone about an amendment to my booking as no one responded to my online contact form. Check-in and check-out were slow - had booked three rooms and each had to be dealt with individually. Also seemed short-staffed at times. Need a better arrangement for getting luggage to rooms. We were there for a wedding and there were no luggage trolleys available. This meant multiple trips to and from the car, in the rain and with a tired toddler. Would like to see doors between interconnecting rooms have a better locking system. We didn’t realise they locked from one side until our curious toddler locked both herself and my mum in the other room. They then had to wait for us to get back to get back in.

Not happy with the service

Customer review rating 4.3/5

Anonymous Families - 08/10/2019 AccorHotels review

We asked to be placed over the garden. We were shoved up the back furtherest away. Promised champagne and we had to ask twice for it.

Customer review rating 4.3/5

Kathy S. Families - 08/10/2019 AccorHotels review

Very polite and obliging staff

Dear Kathy S., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

The special 30th Birthday offer was a great price at $120. The king size room was very large & comfortable. The $30 buffet breakfast the next day was OK but not great.

Customer review rating 4.3/5

Brian Couples - 08/10/2019 AccorHotels review

See my notes above. The restaurant was very warm inside until I asked the staff to turn up the air conditioning.

It was ok

Customer review rating 4.3/5

Anonymous Families - 08/10/2019 AccorHotels review

but the food available was not great

Good

Customer review rating 4.3/5

Tom N. Families - 08/10/2019 AccorHotels review

All positive. Beds very soft however

Dear Tom N., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

We had a 2 night stay which we found very relaxing.

Customer review rating 4.3/5

Susan T. Couples - 08/10/2019 AccorHotels review

We found staff very pleasant. Our room was very comfortable. We ate in vines cafe on both evenings.

Dear Susaneh t., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

My experience staying at the Vines was overall very pleasant.

Customer review rating 4.3/5

Rosie C. Couples - 08/10/2019 AccorHotels review

My husband and I booked for a short getaway. The room was clean. I did find the mattress very hard to the point of being uncomfortable and difficult to fall asleep. We had dinner at Muscat’s restaurant t which was very nice. Grounds were nice. I thought outdoor furniture was very basic and once again hard and uncomfortable . Also not enough teabags in the room to last for 3 days. Only had one cup of an evening. So should have been at least 6 teabags for our stay.

Dear Rosie C., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Great stay

Customer review rating 4.3/5

Kelly G. Couples - 08/10/2019 AccorHotels review

We love the vines. Great value for money, friendly staff beautiful location

Beautiful and relaxing atmosphere

Customer review rating 4.3/5

Cs Business - 07/10/2019 AccorHotels review

The rooms were clean, the staff were really helpful, and the food was delicious. To top it off, I asked lorna(?) from reception for a room facing the golf course on the day of my arrival, and despite having a fully packed hotel those few days (was for a conference), she pulled it off. Thank you!

Dear Cheryll S., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Great stay again

Customer review rating 4.3/5

Kathy Friends - 07/10/2019 AccorHotels review

Lovely room, accommodating staff and a beautiful area to visit. The grounds are well maintained.

Dear Kathryn W., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Not at good as usual

Customer review rating 4.3/5

Joy F. Friends - 06/10/2019 AccorHotels review

Firstly, due to a big group booking the staff were busy, however, I feel regular customers should not be pushed back due to big group bookings. I had phoned earlier in the day to check if I could check in early. No, room wasn't ready. I also checked that I did have the room I requested. the Receptionist said no and changed to give me my preference. Upon arrival and getting to our room, we were not given the room I requested. I went back to Reception to be told I couldn't have that room as they were so fully booked. Strange … as I was told on the phone I did have the room reserved??? Also, it was a Monday night, public holiday and did speak to the Duty Manager who was very friendly and told me to book Muscats as they the hotel was "full". But when I phoned to book they told me it is not open on a Monday night??? I also requested a late check out which I was told by Johny the duty manger that it was fine. But at 10.20am I had a call from Reception asking me if I was checking out then???

Suited needs at time with room special.

Customer review rating 4.3/5

L Solo - 04/10/2019 AccorHotels review

Ok

Truely wonderful night.

Customer review rating 4.3/5

Jules Couples - 04/10/2019 AccorHotels review

Mid week stay, room was lovely. Bathtub divine. Staff tried to accomodate my dietary requirements at the restaurant. Service by staff was great. We had a lovely peaceful night.

Dear Julia A., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Great loction

Customer review rating 4.3/5

Catherine Couples - 04/10/2019 AccorHotels review

Nice food and experience

Dear Shiau-Shian L., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley
Customer review rating 4.3/5

Tim Couples - 04/10/2019 AccorHotels review

Front desk was helpful and very polite. New room décor was good. Price was very reasonable. However, Lipstick marks on the windows in the room, and white stains. waited 10 minutes at the restaurant to be greeted & seated for breakfast. Ended up seating myself and was met with accusation. I will not be staying at the Vines again.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in the vines