Hotel - Novotel Swan Valley Vines Resort
Novotel Hotel Novotel Hotel

Novotel Swan Valley Vines Resort Hotel

3.5/5 1,035 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf
    • Golf course 18 holes
    • Golf courses (Paying)
    • Golf practice facilities
    • Golf lessons
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis (Paying)
  • Other sports activities
    • Bike rack facilities
    • Archery
    • Jogging track (Nearby)
    • Squash court


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-21:00
    • Opening hours : Week-end 12:00-21:00
  • Snack & beverage machine

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 150 rooms
  • 44 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Fax machine
    • High speed transmission line
    • Full kitchen
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Box of tissues and 2 toilet rolls
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 8,346 reviews

Our guest reviews for Novotel Swan Valley Vines Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,035 reviews
Victoria Families - 12/02/2019 AccorHotels certified review
« Family overnight stay »

Enjoyable stay with great facilities for our family including 3 year old.spacious room,comfy beds and beautifully made portacot. Swimming pool was lovely, though spa pool looked like it needed cleaning. Would have loved more loungers in shade rather than table and chairs.

Adrian P. Families - 12/02/2019 AccorHotels certified review
« A lovely experience, with great facilities and friendly/helpful staff. »

We really enjoyed our stay. We surprised our 8 year old son, he had no idea until we arrived. He was super excited and absolutely loved the pool/spa and the mini golf. Any accommodation that can impress our son is a winner in our books. The staff were friendly and helpful, and our room was just right (with the two queen beds). The only issues we had were: - A fly in our meal, which was promptly taken away and replaced. - A spider and web above one of the beds. - Fridge in the room is maybe a tad on the small side. Not nearly enough to put us off, and we would definitely return.

Kimm H. Couples - 12/02/2019 AccorHotels certified review
« Relaxing »

Everything was clean and tidy. Made relaxing very easy.

Anonymous Couples - 11/02/2019 AccorHotels certified review
« Fabulous Weekend »

Relaxing resort with spotlessly clean rooms, excellent restaurant and fantastic staff. The food was excellent from breakfast to dinner and in between. The Spa was absolutely amazing. Couldn't fault anything!!

Anonymous Couples - 11/02/2019 AccorHotels certified review
« Okay »

There was no hot water so cold showers weren't nice. Our view from our room was nice. The coffee from Muscats was atrocious and the breakfast ridiculously over priced

Paul M. Business - 10/02/2019 AccorHotels certified review
« Overall okay, but cleanliness / vacuuming of room not good, also one of the staff in the cafe / bar had a bad attitude and not the best manners »

This is the 2nd time I have stayed here in 3 months with the anticipation of staying another 10 trips (totaling approx 40 nights) this yr. The floor of the room was not cleaned at all during the week as it had bits of grass everywhere from the 1st time I played golf on the 1st day I arrived. One of the staff in the cafe / bar to be honest should not be front of house due to her attitude, talking about rubbish with other staff and worst of all repeatedly burping / hiccuping behind the bar throughout the evening, now if this is a condition that's fair enough but excuse yourself and remove yourself from the venue. The one thing she was interested in getting all customers served and trying to shut the bar up ASAP and then count the tips. Having previously worked in the hospitality industry many years ago this is not a member of staff I would want in front of customers.

Isabel M. Couples - 09/02/2019 AccorHotels certified review
« Lovely location, restaurants very understaffed! »

The Sebel apartments were beautifully appointed and very comfortable- the room was absolutely lovely! However, we encountered numerous problems with the restaurants. We were staying for two events- our ten year anniversary and a friend’s wedding- and found that our restaurant experiences did not live up to the standard of the rest of the hotel. While your managers were doing a great job, there was a lack of other staff on with experience. At dinner, staff were prioritising clearing tables of departed guests over clearing both our table of two and the table of six next to us, when both of us were waiting on our next courses (as a result, the table of six left instead of ordering dessert). At breakfast, requests for cooked eggs as advertised had to be followed up three times before arriving nearly 20 minutes later after I’d finished the rest of my meal. I’m sorry to say that the full breakfast absolutely is not worth $30 for the service received, and felt as though the hotel was taking advantage of the location and that there were few other options in close proximity open for either dinner or breakfast. There was also a miscommunication regarding the bar opening after the wedding ceremony we attended, and while we were told this was due to someone not turning up for a shift unforeseeably, which definitely puts you as a hotel chain in a difficult position, perhaps checking that the Muscat bar was actually open before directing wedding guests there would have been astute. It took several other guests walking over to the other bar to get this sorted out but this should never have been a problem that guests should have to deal with. I’ve worked hospitality for many years, some of them in hotels, and I’m understanding of how hard it can be when understaffed, but improving the training of your junior staff members would go a long way towards not compounding these issues. Prioritising sitting guests over clearing empty tables should absolutely be a priority, as should following up guest requests (particularly if it’s not the first time a request for follow up has been made) over emptying juice carafes. I found the front of house staff absolutely lovely, and the wedding we attended on the grounds was simply magical. I would stay again at the Novotel Vines, but I would really hope that these issues are addressed in future for a more positive impression of our stay!

Jamie Families - 08/02/2019 AccorHotels certified review
« A great stay! »

We really enjoyed our stay at The Vines Resort. The rooms were comfortable and it was very family friendly!

Joanne K. Families - 07/02/2019 AccorHotels certified review
« Fantastic night away »

We had such a wonderful time staff were so friendly lovely and relaxed atmosphere

Glynis K. Couples - 07/02/2019 AccorHotels certified review
« Great facility, the administration staff may need to be more informed regarding golf amenities. »

The overall experience was extremely satisfying. The rooms were excellent. I would recommend to family and friends visiting your area.

Stephanie Friends - 06/02/2019 AccorHotels certified review
« Very pleasant, however as we came with 6 other people we were disappointed the bar wasn't open or Muscats. The food at the cafe was nice though so that was a good experience. »

We like The Vines, our friends did as well but it was a bit of a shame most things weren't open on a Sunday. We would have spent a lot more money if they had been. Breakfast was fine, nice and hot which is rare for a buffet. Two things in our room were not satisfactory, the toilet seat was broken and the handle fell off one of the French doors. We reported it but it's probably still the same right now. We'll try and return on a day when everything is open to enjoy the experience more.

John D. H. B. Families - 05/02/2019 AccorHotels certified review
« we had a 9 out of 10 stay in Mercure Broome, Bunbury Sanctuary Estate, and now Novotel Vines. Well done »

we had a 9 out of 10 stay in Mercure Broome, Bunbury Sanctuary Estate, and now Novotel Vines. Well done

Michael Couples - 04/02/2019 AccorHotels certified review
« Below average customer service »

The front desk staff I found required further training on customer service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for your valued feedback. Our sincere apologies that we did not meet your expectations on this occasion. Please may you rest assured that we have taken note of your concern and we are addressing it. Kind Regards, Charity

Lisa Couples - 04/02/2019 AccorHotels certified review
« Good »

Quiet and nice

Anonymous Couples - 31/01/2019 AccorHotels certified review

Rooms where clean, staff where fantastic, and the overall atmosphere is very relaxing

Business - 20/11/2018 TripAdvisor review
« Quick stopover »

I stayed here for 1 night in order to attend a meeting the next day. Beautiful location with large room and bathroom. I did not have time to explore the lovely gardens due to time pressures. It is amazing how people cope when systems go down - so, I was impressed with how reception had organised the documentation for manual check-in.I was disappointed with the service at breakfast which started 10 minutes late and I had to rush to be ready for my meeting. Also, with the systems down, the person at the breakfast service desk challenged me and others that we had not paid for breakfast - and we had to motivate or show evidence of this on the booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for sharing about your experience at the resort. We are pleased to know that you were impressed by the strategies put in place when our system was down. Our humble apologies for any inconvenience experienced due to the genuine technical problem we had. Efficiency and guests' comfort is our priority. We look forward to welcoming you back again for another stay in the near future. Sincerely, Charity C.

Couples - 07/11/2018 TripAdvisor review
« Say"no" to Novotel »

Dated property and rude staff. Everything was a battle. They tried to make us pay for breakfast every day when we had pre-paid, our dinner was served by slamming our plates down, the spa organised the wrong treatment for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking time to provide some feedback. Our humble apologies that on this occasion we did not meet your expectations. Please rest assured we followed up on the concerns you raised and measures have been put in place to address them. We hope you will give us an opportunity to win your confidence back in the future. Sincerely, Charity C.

Ian D. Couples - 19/10/2018 AccorHotels certified review
« A quiet enjoyable stay »

Our stay was enjoyable and we would have had a massage but they couldn’t fit us in in the time we were there

Lucas S. Couples - 19/10/2018 AccorHotels certified review
« great »

We were well looked after, plenty to do and can’t wait to get back there soon.

Wilem N. Couples - 16/10/2018 AccorHotels certified review
« Time share Hotel »

We booked the couples retreat package. We had to ask the Lady at reception as to when our treatments are scheduled for and she said we need to go to the Day Spa and make our own arrangements. We then had to phone reception to enquire as to where our bottle of French Champagne is and our pamper package as there was nothing in the room. The Lady subsequently brought the champagne in a bucket with hardly any ice. Due to the champagne being warm, we required more ice and on phoning reception we were directed to an ice machine. It just felt very unprepared and disorganized.

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