Hotel - Novotel Swan Valley Vines Resort
Novotel Hotel Novotel Hotel

Novotel Swan Valley Vines Resort Hotel

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3.5/5 985 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf
    • Golf course 18 holes
    • Golf courses (Paying)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis (Paying)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities
    • Archery (Paying, Nearby)
    • Jogging track (Nearby)
    • Squash court


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-21:00
    • Opening hours : Week-end 12:00-21:00
  • Self-service catering
    • Snack & beverage machine (Paying)
    • Drink vending machine (Paying)

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 150 rooms
  • 44 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Crib on request
    • Fax machine
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Drink vending machine
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 7,680 reviews

Our guest reviews for Novotel Swan Valley Vines Resort

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 985 reviews
TripAdvisor review
Friends getaway - 18/04/2018
« Swan valley experience »

Our trip to the Swan Valley and visit to the Vines was beautiful. Loved the wineries that we visited. All the restaurants provided excellent meals and service. Our accommodation was also lovely. Our only complaint would be the vertical blinds in our bedrooms were broken and couldn’t be totally closed. And cobwebs. Otherwise perfect

AccorHotels certified review
Rosalind B. Families - 14/04/2018
« Lovely but window cleaning needed to take full advantage of beautiful outlook. »

Have stayed a few times and really feel the cleaning of windows is neglected and spider webs shouldn’t be in homes and function areas as just makes it feel it’s not cleaned. Beautiful spot but exterior cleaning is neglected, even verandah/ balcony areas, should be swept when house/ apartments are cleaned.

AccorHotels certified review
Dr W. B. Couples - 13/04/2018
« Not impressed with the very little service at front desk and lack of information. Room dirty. »

1. Room was dirty and was not prepared for our stay - put us off the ACCOR Hotel group all together. 2. Saff were very unhelpful and did not know much about the local area for restaurants and food outlets. 3. No information about the resort given at the front counter. 4. More information given to us by a security guard on the last night than any one else. 5. Nice grounds - hotel units a bit old

AccorHotels certified review
Tim S. Couples - 12/04/2018
« Just another hotel »

Four Things: 1/ There was no free WiFi as was an attraction, even if it was for a small GB amount, I approached the reception desk and was later told to ring the 1800 number. Even just for emails useless. 2/ Bathroom door did not close, except for toilet usage not so much of a problem, informed manager the first night, still the same the second night. 3/ When the room was cleaned after the first night all glasses where removed from the room ( as they where used ) except for one bathroom water glass, walked to reception when we arrived back at approx. 4.30 pm still no glasses at 7.00 pm when we went for dinner, reported to the reception desk on the way through and had to go back again at 9.30 pm to get some wine glasses which would have been nice at 4.30 after a wine tour. 4/ We have stayed here before some 15 years ago, sorry but we had none of these problems back then.

AccorHotels certified review
Good Business - 12/04/2018
« Good, not great »

OK, however far from the great treatment I receive at other properties

AccorHotels certified review
Anonymous Couples - 11/04/2018

As always the our stay was great. The only problem was the lack of consideration by other guest late at night, between 1130 and 430am. I understand we all have late nights but talking loudly and shouting in the foyer area of the apartments echos ten fold when everything else is quiet. Maybe signs should be put up just to remind people that about giving consideration to other quests at an appropriate time. Thank you

AccorHotels certified review
Darren Couples - 11/04/2018
« Nice hotel, just let down by loud early morning leaf blowing! »

Great and freindly check-in. Reception staff were very helpful and professional. Being woken up by a gardener with a very loud leaf blower by the pool at 8.15am really was terrible, totally spoilt the relaxing room and was very inconsiderate to anyone trying to sleep at that time. A good grounds manager would know not to instruct staff to do this as it would obviously disturb guests. So unfortunately just based on this, I would not recommend the hotel as somewhere that was pleasant to stay.

AccorHotels certified review
Catherine D. Couples - 11/04/2018
« Birthday treat »

Was good.

AccorHotels certified review
Terr Business - 10/04/2018
« Pleasurable »

I found that one feature was not available this time around compared to my last stay. And that was the sports channel on the tv.

AccorHotels certified review
Caroline H. Couples - 10/04/2018
« Wonderful »

We stayed two nights and attended a family wedding. It was very nice indeed. Only thing we could fault was the public area toilets which really needed new seats as quite grotty looking. Everything else was lovely.

AccorHotels certified review
Tammy Families - 10/04/2018
« Overnight stay »

Check in was very easy, room was very comfortable and clean except for the ants, which were in the kitchen, but also our bedroom. My side table had them on it and a few in the bed when I woke up. Also there was a slat missing from the blinds in the bedroom, so was woken earlier due to excess light. But overall very good.

AccorHotels certified review
Anon Couples - 10/04/2018
« Great »

Beautiful clean room, loved the bath and large bathroom

AccorHotels certified review
Peter D. Families - 10/04/2018
« A wonderul time over the Easter long weekend »

Easter events for the children over Easter could be improved by providing more activities for the children to participate aside from the mini golf competition (discounted rates for Easter) & Easter bunny visiting! Our reservations at the Vines cafe - miscommunication with staff. We called earlier in the week prior to our arrival to book 2 reservations for Good Friday & Easter Sunday, only to find out there were no reservations in our name so we had to re-book! On both days, we found 2 tables reserved (1) in my wife’s name & (2) our surname. We had to advise staff of this on both days.

AccorHotels certified review
Alina Families - 10/04/2018
« Nice rooms, pools etc. with friendly hotel staff but some customer service and price issues. »

The room was clean, a very good size and of a high standard, as were the resort facilities. Staff were polite and friendly. We were surprised guests had to pay $15 for mini golf and felt $32 for a rather ordinary buffet breakfast was excessive. Thankfully one of two mornings we drove to nearby Taylor's for a higher quality, lower priced breakfast. Three weddings on one night was clearly too much for staff, and food and drinks service / attentiveness suffered considerably. A bogan wedding across the hall got out of control with vomiting in the shared foyer area and violence, which was very disappointing to guests at my sister's more reserved wedding. The same problem wedding across the hall used a smoke machine leaving us all without aircon for some time.

AccorHotels certified review
Steve Families - 10/04/2018
« Very nice relaxing break in the valley »

We had a great stay with you and there were not many things that could have been any better.

AccorHotels certified review
Mel Couples - 09/04/2018
« Mediocre »

The stay was pleasant but its nothing i would have raved about. I had emailed previous to our stay asking if we could have a late clean of the apartment as the groomsman were getting ready their for our wedding and then myself and my husband were coming back to stay - this wasnt done and when my husband called for some fresh towels even that seemed like too much trouble. Apart from that the apartment was nice and big.

AccorHotels certified review
Amy H. Couples - 09/04/2018
« Wedding retreat »

The executive suit was perfect for two peaceful nights after our wedding in the swan valley. Staff were very friendly, rooms were so spacious and cosy, so glad we had a beautiful spa bath to relax and unwind in.

AccorHotels certified review
Anonymous Families - 09/04/2018

Was a great stay kids enjoyed the mine golf and swimming pool however the water was extremely cold and couldn't stay in longer. Heated pool would be great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

AccorHotels certified review
Tracy S. Families - 09/04/2018
« Not as I expected for 5* »

Pool area lovely but could not access easily with room card at all! 7.30am the very LOUD maintenance crew started mowing lawn & using "blowers" right outside out room! So much for a nice relaxing coffee & tea on the balcony. Music from Wedding was excessively loud and we were unable to have a conversation while on the balcony. Very noisy for a 5* resort. However Cafe restaurant & staff were fantastic and Mini golf highlight.

AccorHotels certified review
Milly Families - 09/04/2018
« Wished we could've stayed longer! »

Easy check-in Beautiful clean room Enjoyed dinner at Cafe Great atmosphere

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