Hotel - Novotel Swan Valley Vines Resort
Novotel Hotel Novotel Hotel

Novotel Swan Valley Vines Resort Hotel

3.5/5 1,029 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PERTH
  • Languages spoken at the hotel
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf
    • Golf course 18 holes
    • Golf courses (Paying)
    • Golf practice facilities
    • Golf lessons
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis (Paying)
  • Other sports activities
    • Bike rack facilities
    • Archery
    • Jogging track (Nearby)
    • Squash court

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-21:00
    • Opening hours : Week-end 12:00-21:00
  • Snack & beverage machine

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 150 rooms
  • 44 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Fax machine
    • High speed transmission line
    • Full kitchen
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Box of tissues and 2 toilet rolls
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 8,322 reviews

Our guest reviews for Novotel Swan Valley Vines Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,029 reviews
Business - 20/11/2018 TripAdvisor review
« Quick stopover »

I stayed here for 1 night in order to attend a meeting the next day. Beautiful location with large room and bathroom. I did not have time to explore the lovely gardens due to time pressures. It is amazing how people cope when systems go down - so, I was impressed with how reception had organised the documentation for manual check-in.I was disappointed with the service at breakfast which started 10 minutes late and I had to rush to be ready for my meeting. Also, with the systems down, the person at the breakfast service desk challenged me and others that we had not paid for breakfast - and we had to motivate or show evidence of this on the booking.

Couples - 07/11/2018 TripAdvisor review
« Say"no" to Novotel »

Dated property and rude staff. Everything was a battle. They tried to make us pay for breakfast every day when we had pre-paid, our dinner was served by slamming our plates down, the spa organised the wrong treatment for us.

Ian D. Couples - 19/10/2018 AccorHotels certified review
« A quiet enjoyable stay »

Our stay was enjoyable and we would have had a massage but they couldn’t fit us in in the time we were there

Lucas S. Couples - 19/10/2018 AccorHotels certified review
« great »

We were well looked after, plenty to do and can’t wait to get back there soon.

Wilem N. Couples - 16/10/2018 AccorHotels certified review
« Time share Hotel »

We booked the couples retreat package. We had to ask the Lady at reception as to when our treatments are scheduled for and she said we need to go to the Day Spa and make our own arrangements. We then had to phone reception to enquire as to where our bottle of French Champagne is and our pamper package as there was nothing in the room. The Lady subsequently brought the champagne in a bucket with hardly any ice. Due to the champagne being warm, we required more ice and on phoning reception we were directed to an ice machine. It just felt very unprepared and disorganized.

Sam Business - 14/10/2018 AccorHotels certified review
« Quiet night away. »

Kangaroos and Emus outside my room - gorgeous grounds. Noisy neighbors settled early and the rest of the night was comfy and quiet. Food good. Staff friendly.

Bert P. Couples - 12/10/2018 AccorHotels certified review
« Great »

Enjoyed our stay. Only thing was lack of sugar sachets in the room

Jacinta Couples - 12/10/2018 AccorHotels certified review
« Relaxing »

Very well maintained

Anonymous Families - 12/10/2018 AccorHotels certified review
« Poor quality of the rooms »

The apartment we used was outdated and in poor condition

Anonymous Business - 11/10/2018 AccorHotels certified review
« Excellent resort »

I loved staying on site with access to the gym, grounds, spa and restaurant. They grounds and facilities were beautiful and the staff were helpful and friendly. I had a bit of trouble getting access to the gym though. Only being able to operate one of the entrance doors didn't make sense as the other doors didn't give me access to anything else and it was inconvenient trying to find the only entrance. This should be a simple fix?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wilson, Thank you for taking the time to share your feedback. We apologise for the slowness of check in on your day of arrival. It is generally not like that when we have groups arrive but we unable to follow are normal procedures on that day due to unforseen circumstances. We appreciate your comments and hope to welcome you back again on another occasion. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Anonymous Business - 10/10/2018 AccorHotels certified review
« Excellent »

Awesome food, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Shayne W. Friends - 10/10/2018 AccorHotels certified review
« Relaxed »

I enjoyed the room immensely, but I was hung up on three times while trying to get the password to the wifi also there wasn't a plug for the bath in the en-suite, I ordered my dinner at the cafe as it was a Monday and the restaurant doesn't open but after 45 min my food still had not been delivered when I questioned the staff about it they bought out food I hadn't ordered they ended up refunding my money.

Pam P. Friends - 10/10/2018 AccorHotels certified review
« Great Stay relaxing environment »

Friendly made us feel very welcome. Lovely staff. We would definitely recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Steven S. Couples - 09/10/2018 AccorHotels certified review
« Ordinary »

Room service terrible Bed & pillows uncomfortable Front desk staff average

Sammy G. Families - 09/10/2018 AccorHotels certified review
« Okay »

Okay stay,room had an overpowering smell of bleach at check in took hours to go away after leaving windows open.Ordered a Burger on first night from bar have never had such terrible meat pattie beffore rest of meals okay, staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sammy, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope you return again soon. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Anonymous Families - 09/10/2018 AccorHotels certified review
« Nice , quiet and relaxing. »

Great family friendly hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Danielle K. Families - 09/10/2018 AccorHotels certified review
« Kids loved it »

The kids loved it. Would have liked some kids movies in the "in demand" section of movies - something appropriate for 4-8 years olds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. Thank you again for sharing your experience and we have taken note of your request regarding the movies.we hope to see you again in the future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Anonymous Couples - 09/10/2018 AccorHotels certified review
« Pleasant »

Lovely peaceful location. Room was a great size. Food and service was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ngarita, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Sandra K. Business - 09/10/2018 AccorHotels certified review
« T was very restful and enjoyable. »

I really liked the villa we stayed in and the picturesque surrounds. I loved walking around the grounds in the morning and evening and seeing the animals. The meals were lovely, especially breakfast and the wonderful choice of foods.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Mr B. T. Couples - 08/10/2018 AccorHotels certified review
« Enjoyed our stay for our 50th Wedding anniversary, would like to return to play a round of golf. »

Lovely place to stay for long weekend. A little disappointed with cleanliness of room and bathroom, grout in bathroom and window frames require a deep clean in our opinion. Bed was very comfortable and room very pleasant. Views from our room were good, overlooking the gardens and water feature. In the restaurants the food was super and the staff very welcoming. Location and surrounding were great, excellent for touring the surrounding area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs T., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

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