Hotel - Novotel Swan Valley Vines Resort
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Novotel Hotel

Novotel Swan Valley Vines Resort Hotel

Verdelho Drive 
6069  THE VINES
AUSTRALIA

908 reviews
TripAdvisor Rating Based on 908 reviews
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Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Air Conditioning
  • PERTH
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf
    • Golf course 18 holes
    • Golf courses (Paying)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis (Paying)
  • Rowing  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities
    • Archery (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Squash court

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-21:00
    • Opening hours : Week-end 12:00-21:00
  • Self-service catering
    • Snack & beverage machine (Paying)
    • Drink vending machine (Paying)

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 150 rooms
  • 44 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Crib on request
    • Fax machine
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Drink vending machine
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,041 reviews

Our guest reviews for Novotel Swan Valley Vines Resort

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 908 reviews
AccorHotels certified review
Wendy Couples - 16/08/2017

Very relaxing thank you

AccorHotels certified review
Michael Couples - 16/08/2017
« Mr Michael C. »

The room was clean of a good size and appeared to have been recently refurbished. The staff were friendly and very helpful. the only negative comment would be that the pillows were far too soft

AccorHotels certified review
R W. Couples - 16/08/2017
« Great beds and bathroom »

Lovely room great bathroom and beds only fault was the room facing onto old tennis courts not an attractive view wold not be happy paying normal rates for the rooms on this side of resort. Advise all to check room positions to get the best advantage and value

AccorHotels certified review
Janet B. Couples - 15/08/2017

We enjoyed our stay the room was beautiful and very comfortable with stunning views of he golf course. We did think that the breakfast was average at best!

AccorHotels certified review
Wayne T. Couples - 15/08/2017
« Should have been a great experience, great venue, nice rooms, super staff, but spoilt by a few other things. »

The overnight stay was a gift from our kids. We had to postpone the visit a couple of times due to other commitments and the flue. No problem, your staff organized that for us very easily. We arrived mid afternoon, everything seemed beaut and and were impressed with the room. However, the bed although no doubt a luxurious mattress, was way too soft for me. I had a terrible night's sleep although my wife thought that the mattress was fine and slept very well. My other problem was that the small round table in the corner of the room,set up so well for reading and writing, did not have a lamp. I wanted to sit there and read but the only way I could light up the area was with the room downlights which then interfered with my wife sleeping in the bright light. I probably sound like a "winger" but I had a "shit night" and I would not have complained except that you are asking for honest feedback. These couple of things along with a poor dining experience (which I have reported on in another survey for the Restaurant) made for a disappointing stay. We told the kids we had a great time and thanked them all again for their generosity but in reality we won't be back! Thank you Wayne

AccorHotels certified review
Moin Couples - 15/08/2017
« Not great customer service, cold room. »

Asked for an ice bucket and glasses on arrival, told to go to bar. Air con in room not the best - difficult to get it to heat room. Restaurant unappealing and overpriced. Bar food better!

AccorHotels certified review
Sam C. Couples - 15/08/2017
« Great place to stay and the last minute special was even better. »

The room was great and clean. Need to do something about the food in the restaurant. A La carte menu didn't offer a lot of choice. The cost for the food is expensive, Ie, my wife and I ordered the beef and paid $44 each for 4 very small slices and a bit of vegetable. Next time, we will be eating else where. Breakfast buffet was excellent and still offers value for money.

AccorHotels certified review
Tina Families - 15/08/2017
« Only stayed the one night but had a lovely time »

Booking was confirmed and had trouble with air conditioner but a maintenance person came within a couple of minutes and rectified the problem. Overall pretty happy with service and room

AccorHotels certified review
Lc Couples - 15/08/2017
« Nice but not great »

Bed was super comfortable. Room nice and clean, towel shortage - one small towel per guest really isn't enough. Acoustics not great - other Guests just walking in the corridors was enough to disturb sleep. Sign in staff lovely, check out staff a bit .... aloof. Voucher allowed for golf, however poor weather meant golf wasn't possible. As a result the accomodation was not great value, as no alternate service offered. Staff (especially Rosie) in the spa were incredible, nothing was too much trouble and we enjoyed this experience the most!

AccorHotels certified review
Anonymous Couples - 15/08/2017
« Great »

Always enjoy our stay

AccorHotels certified review
Keith Families - 15/08/2017
« enjoyable »

A better choice of vegetarian food in the restaurant would have made our stay more satisfying. A bath robe and extra towels would have been a good idea to use after visiting the warm spa. Only one towel for each guest isn't good when you also need a shower.

AccorHotels certified review
Ana Families - 15/08/2017
« well not very good »

for one they said in the booking that we will get an apartment but we got a town house away from the resort which was old and the air conditioning didnt work so we froze

AccorHotels certified review
Alison B. Couples - 15/08/2017
« Disappointing »

The layout of the facilities are beautiful The room was presented well, but extremely cold and a lot of the in room information was old, tattered and/or dirty especially the laminated ones. The bathroom en suite was exceptional and very clean - well done The most outstanding and your best asset was the staff; cheerful, helpful and very obliging. The food in both restaurants was really the most disappointing of our stay. The Cafe and Bar was well priced, but the food was dry and overcooked. I ordered the steak sandwich. Everything on the plate was cold, the steak was extremely dry and lacked any flavour. My son had the pork belly and the result was on par with my meal. We went to Muscats for the buffet breakfast. Food was overcooked and flavourless. We ordered an in room meat lovers pizza on the Friday evening. I could have bathed in the sauce it was that excessive! Needless to say we ate out for the remainder of our stay.

AccorHotels certified review
Gino Friends - 14/08/2017
« we did enjoy »

the heating system did not work very well and some of the remotes had flat battery's but we still had a great stay cheers gino

AccorHotels certified review
Anonymous Couples - 14/08/2017
« The bed linens looks dirty with bits of fluff all over the bed. »

Disgusted as the bed linen looks unclean with bits of fluff. There was only one face towel. The kitchen floor felt sticky when walking bare foot. Just wondered if the place properly cleaned :((

AccorHotels certified review
Jon D. Families - 14/08/2017
« Pretty good but not as good as usual. »

The apartment was really good - but we notified reception about a fault with the bathroom - & did not hear any more about it. This meant that everyone had to use the shower in the main bedroom. Everything else was really good!

AccorHotels certified review
Laura Families - 14/08/2017
« Poor »

From start to finish their were continous muck ups with our booking. The level of customer service and attention to detail was very poor, due to this we decided not to sign on to the vacation club. I will not be returning.

AccorHotels certified review
Geoff. Solo - 14/08/2017
« Nice and clean, as per usual. »

Always nice. Comfortable, clean, quiet and friendly reception staff. Enjoyed the Magpies and the Kangaroos. Bedside radio didn't work, but all good apart from that. Maybe try some different shampoo sachets. That stuff is like dish wash detergent.

AccorHotels certified review
Andrew S. Couples - 14/08/2017
« The apartment was ok »

The View and the apartment were good but the Kitchen utensils and pots, pans, glasses were a joke There was not even a cutting board one set of wine glasses no champagne glasses the frying pan was ridiculous it was buckled and wouldn't sit on the stove no Strainer I was not impressed Not sure i would recommend you to anyone There is no WIFI, couldn't believe that one

AccorHotels certified review
Anonymous Friends - 14/08/2017
« Mrs »

Relaxing and very enjoyable Thankyou.

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