Novotel Swan Valley Vines Resort Hotel 4 stars

TripAdvisor rating 3.5/5 1,067 reviews
Novotel Swan Valley Vines Resort
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+ 27 Services
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Hotel extras

  • Airy contemporary rooms, WiFi, Movies on Demand.

  • Two 18-hole championship golf courses

  • Tennis and squash courts, fitness centre, yoga and pilate sessions

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • PERTHPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Golf
  • Tennis
  • Squash court
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Swan Valley Vines Resort

Verdelho Drive
Not applicable
Not applicable
6069
the vines
australia

Tel: +61892973000

Fax: (+61)8/92973333

Contact email

Check-in from 14h00

Check out up to 10h00

  • NOVOTEL VINES SWAN VALLEY :   Gt Northern High West Swan Road

  • By plane

    PERTH At 25km / 15.54 miles - Shuttle paying

  • By car

    GREAT NORTHERN At 3km / 1.88 miles

  • By train

    GUILDFORD At 12km / 7.5 miles

  • By train

    MIDLAND At 15km / 9.38 miles

GPS :-31.766073, 116.00593

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Resort Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 33
  • Business Desk
  • Bathroom products
  • Iron

Resort Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 33
  • Business Desk
  • Bathroom products
  • Iron

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 50
  • Business Desk
  • Bathroom products
  • Iron

Executive Suite 1 King Bed

  • Max. number of persons: 2
  • Area: From 59
  • Business Desk
  • Bathroom products
  • Iron

2 Bedroom Apartment 1 Double and 2 Single Beds

  • Max. number of persons: 4
  • Area: From 98
  • Business Desk
  • Bathroom products
  • Iron

3 Bedroom Apartment, 1 Queen, 1 Double and 2 single beds

  • Max. number of persons: 6
  • Area: From 120
  • Bathroom products

2 Bedroom Villa 1 Queen and 1 Double Bed

  • Max. number of persons: 4
  • Area: From 85
  • Business Desk
  • Bathroom products
  • Iron

3 Bedroom Villa, 1 Queen, 1 Double and 2 Single Beds

  • Max. number of persons: 6
  • Area: From 85
  • Bathroom products

Our restaurants and bars

GREENSIDE CAFÉ

Type of cuisine: Cafe

Greenside is open everyday of the week from first light situated next to the putting green. Perfect for a pre or post golf game bite to eat or cold drink. Offering light snacks sucj as freshly made gourmet sandwiches, pastries, beverages and coffee

Lunch

06:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MUSCATS RESTAURANT

Type of cuisine: Regional

Award winning Muscats Restaurant features a relaxed dining experience with a superb menu to suit your tastes designed by our team of chefs using locally sourced fresh produce. The Menu changes seasonally so you can taste a range of meals during your stays

Dinner

18:00 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MUSCATS BAR

Photo non contractuelle / Strictly non binding

Our relaxed lounge bar offers an extensive wine and cocktail list. Perfect for pre-dinner drink or a relaxing after dinner liqueur. Live music every Saturday night.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINES CAFE AND BAR

Photo non contractuelle / Strictly non binding

The Vines Café and Bar offers a lovely menu offering Lunch and Dinner, with an extensive beverage list including several local and international tap beers. They also specialise in quality barista made coffees and leaf teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 236

  • Maximum capacity: 260 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Swan Valley Vines Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

9,075 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,067 reviews

Disappointing stay in a tired venue

Customer review rating 4.3/5

Anonymous Families - 11/09/2019 AccorHotels review

We stayed at the vines twice recently for weddings and I was disappointed on both occasions. The Muscat bar area is dark and uninviting with very limited food options. The garden area around the wedding pavilion is poorly maintained for a wedding venue. Breakfast is overpriced with a poor selection and we were charged extra for any decent coffee. The rooms themselves are lovely on the inside however the balconies are old and poorly maintained. Staff were accomodating, I don’t think we will rushing back to stay here again.

nice stay

Customer review rating 4.3/5

Anonymous Couples - 11/09/2019 AccorHotels review

accommodating, pleasant experience

Dear Amy K., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

attended my sisters wedding and it was lovely to stay where the reception was being held

Customer review rating 4.3/5

Sophie Families - 11/09/2019 AccorHotels review

as above

Dear Sophie H., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Awesome

Customer review rating 4.3/5

Shelby Couples - 11/09/2019 AccorHotels review

Room was tidy, check in lady was absolutely amazing - I didn’t catch her name but she told us she was from Indonesia. Loved our stay, everyone was friendly, rooms were awesome and beds comfy!! Thank you guys

Dear Shelby H., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Excellent

Customer review rating 4.3/5

Shawn Business - 10/09/2019 AccorHotels review

The gym is excellent, EXCEPT, the hotel card cannot gain access the men's changing room.

Dear Shawn H., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley
Customer review rating 4.3/5

Chunping Families - 10/09/2019 AccorHotels review

The overall experience was great and we checked in during non peak and felt the hotel was occupied by us only. We were given beautiful vinery garden view that was a bonus. The breakfast was beautiful and the staff was lovely and caring. The only thing I would like to complain about is The Vines Cafe and Bar, not too sure why would the accor plus was given 50% discount on the main only.

Dear Chunping G., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley
Customer review rating 4.3/5

Me Business - 10/09/2019 AccorHotels review

Nice venue, a bit outdated. Food in restaurant expensive and average. Food at the bar was stale. Poor breakfast buffet.

Great service but filthy chairs and outdoor settings.

Customer review rating 4.3/5

Kristy C. Friends - 10/09/2019 AccorHotels review

Loved the rooms. The downfall was when we went to sit outside the chairs and table were filthy. I had to scrub them all down. Lucky I checked before sitting as my clothes would have been filthy.

Good getaway for its purpose but tired and lacking in areas

Customer review rating 4.3/5

Jeffrey R. Friends - 10/09/2019 AccorHotels review

My partner and I stayed for 2 nights to attended a family wedding. The weekend was nice but not exceptional. (personal background, I worked at the Novotel Vines in 2005/6 as the Restaurant and Bar manager for Muscat’s Rest/bar and cabernet Room) Accommodation - rooms were neat, clean and comfortable, they seemed recently refurbished. The TV was small for the wall it was mounted to and was a long distance from the bed. TV needed to be reset and reception attended room promptly, but were required to stand on the desk to reset due to placement on wall. The young lady apologised but had no other option. Amenities were good. Bathroom was good, wife loved the fog free mirror, but shower lacked pressure. Wedding - chapel at from of hotel is a nice addition but not best placement being next to front entrance, lacked privacy. Reception in Cabernet room, was a good fit for size of wedding (67 Pax), set up was good and staff were visible and attentive. Food (Buffet) was fantastic, but minimal, I expect this was due to package paid for. presentation was non-existent, just bowls/bae Marie placed on white table. no decorations. General dinning, Dinner in Cafe Bar was good, well cooked, well presented, standard price. acceptable wait time for a full Cafe. Drinks were reasonably priced but limited in selection (especially cocktail list, were not able to make a simple daiquiri due to lack of equipment-blender) Breakfast was disappointing for the cost (standard price $32 full buffet, we paid $28 via pre purchase) selection was limited for both hot food and continental. Juice buffet had good range but quality was poor, tasteless. Overall presentation of Muscat’s restaurant and bar, is clean but very tired, it seemed like it has had no attention since I worked there 13 years ago. Reception was clean but dated. external facilities - Golf course, pool, tennis court, mini golf - no comment as we did not use these facilities. Upon check-out reception advised that there was a surcharge to use our credit card for payment, this was the first time during the entire stay we were advised this considering we used our credit card on 10 separate occasions. Over all Staff were nice but lacked knowledge. Hotel facilities were tired and dated. I would stay again but only to attend a specific function, difficult to recommend to other potential guests

Dear Jeffrey R., Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Disappointed

Customer review rating 4.3/5

Andrew Couples - 10/09/2019 AccorHotels review

This say was a bit disappointing as I got no welcome drinks or room upgrade.

Pretty good but we booked to relax in the room & watch movies, that was the plan ... the tv sound was unacceptable.

Customer review rating 4.3/5

Darren J. H. Couples - 10/09/2019 AccorHotels review

In all, our stay was pretty good. Disappointed that the TV was so small and the sound was crap. Anyway apart from that we’re pretty happy.

Dear D J H., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Great room, plenty of activities to do, friendly and helpful staff. Enjoyed the breakfast

Customer review rating 4.3/5

Trevor Families - 10/09/2019 AccorHotels review

Everything well organised and clean. Good cafes and restaurant. Great location and comfortable room.

Dear Trevor A., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Great

Customer review rating 4.3/5

Anonymous Families - 09/09/2019 AccorHotels review

Great, place was clean and comfortable. The only thing was the shower having no door, so the water leaks everywhere. But otherwise the stay was nice and would definitely come back.

Great facilities

Customer review rating 4.3/5

Anonymous Solo - 09/09/2019 AccorHotels review

Room was lovely. Staff friendly and helpful. Facilities great, was there for the longley page wedding. Seamless check in process. Rooms large with comfortable bed and pillows and lovely large bathroom. Could hear lots of noise outside room in the morning, perhaps worth a soundproof strip around the doors. Otherwise a lovely stay.

Customer review rating 4.3/5

Anonymous Friends - 09/09/2019 AccorHotels review

We were guests at a wedding and chose to stay at your hotel. The only gripe we had was the quality of the breakfast. There were obviously a large amount of people dining due to the wedding the previous night, but surely this would have been expected. Nearly all food bain maries were empty. The machine coffee was undrinkable and the bread for toasting was stale. I was not impressed with your breakfast standard, considering the venue.

confusing

Customer review rating 4.3/5

James M. Business - 09/09/2019 AccorHotels review

It was ok but as I had to leave a day early of my 4 night stay, near on impossible to get some outcome on a refund for the stay and still haven't got a receipt. The hotel blamed accor and accor blamed hotel who should I refer to to get a refund. As I booked through accor, the hotel said I should get them to do refund but accor said it's the hotel that should do refund. In the end the hotel has agreed to refund $200 but I haven't seen that or the receipt for my stay which I need for company purposes.

Friendly profesional staff, good clean rooms and good services

Customer review rating 4.3/5

Francis B. Families - 09/09/2019 AccorHotels review

Overall very good. Air-conditioned didn't really work. Had it on all night but temperature didn't change.

Dear Frank B., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley
Customer review rating 4.3/5

Anonymous Friends - 08/09/2019 AccorHotels review

Throughly enjoyed our stay, rooms are spacious, clean and staffs always friendly and helpful. Beautiful resort

Dear Dinh N., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Overall awesome experience

Customer review rating 4.3/5

Elly W. Families - 08/09/2019 AccorHotels review

We stayed in the bridal suite as part of the wedding package. The whole experience was great just a slight disappointment that the bottle of water wasn't complimentary.

Dear Elly W., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Excellent

Customer review rating 4.3/5

Janine D. Friends - 08/09/2019 AccorHotels review

Room was lovely. Reception staff were lovely.

Dear Janine D., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley
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