Hotel - Novotel Swan Valley Vines Resort
Novotel Hotel Novotel Hotel

Novotel Swan Valley Vines Resort Hotel

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3.5/5 997 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PERTH
  • Languages spoken at the hotel
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf
    • Golf course 18 holes
    • Golf courses (Paying)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis (Paying)
  • Other sports activities
    • Bike rack facilities
    • Archery (Paying, Nearby)
    • Jogging track (Nearby)
    • Squash court

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-21:00
    • Opening hours : Week-end 12:00-21:00
  • Snack & beverage machine

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 150 rooms
  • 44 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • WiFi in your room
    • Baby bed
    • Fax machine
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 7,914 reviews

Our guest reviews for Novotel Swan Valley Vines Resort

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 997 reviews
AccorHotels certified review
Paulette G. Couples - 14/06/2018
« Just love resting at the Vines »

Too short

AccorHotels certified review
Dca003 Friends - 14/06/2018
« Pleasant enough stay »

Staff were friendly, rooms were clean. Nothing bad just nothing spectacular. Not having access to restaurant was quite disappointing.

AccorHotels certified review
Kim Couples - 12/06/2018
« Overpriced & under whelmed »

I have stayed at the hotel before an was pleased with the stay, but this time I found the staff not overly interested and so much noise during the night I didn't get any sleep.

AccorHotels certified review
Michelle R. Couples - 12/06/2018
« A one night escape, clean and tidy but not for those seeking luxury »

The room was well dressed simple and clean, Staff were attentive and friendly. We were in room 109 right outside the pool area downstairs opposite the pool. This was a little noisy due to kids using the spa but not an issue. Booking in was great and the complimentary drink vouchers appreciated. My 2 whinges really are about the food and wine. We used the drink voucher to have a wine in the vines bar and cafe, our voucher allowed us to choose a house wine, from which there were for to select. I had the SSB and I do drink a fair bit of wine but I have to say sadly this wine was 'awful' and I didn't drink it and our other disappointment was the room service. Firstly it comes as a takeaway meal in bags and boxes, unexpected but we could live with that. The portions were large and I did enjoy my sweet potato chips and aioli but my Husband's burger was bland, chewy and full of fat. I appreciate that the prices were very reasonable but would rather pay a couple of extra dollars for some plates and a little more flavor(less fat).

AccorHotels certified review
Kathryn Couples - 12/06/2018

Disappointing.

AccorHotels certified review
Mrs D. V. Families - 12/06/2018
« Great ending venue. »

Great venue for my son’s wedding.

AccorHotels certified review
Anonymous Business - 12/06/2018
« excellent »

lovely meal, great room, good service

AccorHotels certified review
Prefer N. T. S. Couples - 12/06/2018
« Stay was okay »

Stay was okay, room was clean and tidy, presented well. Was a little disappointed when checking in that staff was not aware of a promotional advert I had seen on facebook

AccorHotels certified review
Anonymous Families - 10/06/2018
« Wonderful »

Most enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

AccorHotels certified review
Anonymous Families - 10/06/2018

Was lovely atmosphere etc not much for lids to do and food wasn’t great at all.

AccorHotels certified review
T D. Families - 10/06/2018
« was a nice place just rude staff »

Our trip was really good apart from whilst we were dining at you cafe the staff were loud and we could not hear ourselves. We also had children with us and 2 of the staff were speaking very inappropriate. One was a young girl who was extremely loud and rude They did not care about the customers there dining. Quite disappointing

AccorHotels certified review
Elizabeth Couples - 10/06/2018
« Lovely quiet place, beautiful gardens in the villas area, staff were friendly! »

Beautifully clean rooms, with beautiful gardens. Lovely and quiet place to stay. Thankyou! Staff were friendly with welcoming smiles But.... Bit disappointed with a few things, there were no advertising/added information of what the place offers (golf, mini golf, restaurants etc....) in the rooms. When I ordered the room it offered complimentary bottle of wine which we did not receive, when you get a night away from the kids I was hoping to have a sneaky romantic wine with my hubby overlooking the beautiful garden, but it did not happen . Coffee pod machine was broken. Toilet paper was so thin it was breaking apart in my fingers , my house has better toilet paper. To finish off breakfast was not included in the stay.

AccorHotels certified review
Jon Couples - 06/06/2018
« Mostly very nice »

It was a shame Muscats restaurant was closed on the Sunday night as usual, given it was a long weekend and apparently they hotel was close to fully booked. It meant dinner in the café and 45min wait for food. Also the meal was a bit disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Marchant, Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations in the Café. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to welcome you back to the Hotel on another occasion. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

AccorHotels certified review
Colin K. Business - 06/06/2018
« Quiet stay amongst the kangaroos »

A very comfortable stay, the room was spacious, the bed comfortable and the breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

AccorHotels certified review
Bryce S. Couples - 06/06/2018
« Relaxing, but dissapointed with lack of activity for a long weekend »

the room was great, however, the heating around the Muscats restaurant area was far to high, a long weekend with the restaurant not open on Sunday evening was disappointing, the muscats bar is a gem, maybe needs dimmer lighting and it would be good to see he piano used for something other than gathering dust and maybe foxtel available at least in the Vine Cafe/Bar would be a good addition also. We love the vines, but in our opinion it has so much more potential than what it is currently delivering.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Steele, Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations. It is pleasing to read that you love the Vines and were happy with your room. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into appropriate measures to address the issues you commented on. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

AccorHotels certified review
Glen Families - 06/06/2018
« Nice room, variable service, annoying clientelle »

Reception professional, restaurant staff not great, drinks list from the 80s, carvery poor value and disorganized, room interior lovely, externals look tired, mini golf good.

AccorHotels certified review
Brett B. Couples - 06/06/2018
« Nice relaxing weekend away »

Nice relaxing weekend away

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brett, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

AccorHotels certified review
Sinem Couples - 06/06/2018
« amazing long weekend »

really comfortable rooms, amazing golf court in a beautiful location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sinem, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

AccorHotels certified review
Zona Families - 06/06/2018
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zona, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

AccorHotels certified review
Gina P. Couples - 06/06/2018
« Disappointing »

If I’m honest my stay with you was not what I expected.. overpriced for what it is and staff not that friendly or helpful at reception. Would not stay here again. Room was dirty and the room service was some of the worst I’ve had. We ordered it both nights we stayed, hoping the second night was going to improve, but unfortunately this wasn’t the case at all.

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