Hotel - Mercure Porto Centro Hotel
Mercure Hotel Mercure Hotel

Mercure Porto Centro Hotel

4.0/5 824 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities (Paying)
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • FRANCISCO SÁ CARNEIRO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Babysitting on request
  • Beach and water sports
    • Boat excursions (Paying)
    • Wind surfing facilities (Paying)
  • Other sports activities  (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:30-01:00
    • Opening hours : Week-end 10:30-01:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Between January and April 2019 we will refurbish our public and restaurant area. All these services will be guarantee with all comfort in another space in the hotel. We remain at your disposal.

Hotel location

Our rooms

Choose the best room for your stay with views over the city of Porto. Choose between our Standard Rooms for one or two people and our Privilege Rooms with a wider range of services and modern decor.For an unforgettable experience, stay in our Superior Suite for up to three people with a bedroom and a lounge. The Mercure Porto Centro hotel also has six rooms adapted for people with reduced mobility.

  • 147 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • Fax machine
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,356 reviews

Our guest reviews for Mercure Porto Centro Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 824 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Bruno W. Friends - 14/01/2019 AccorHotels certified review
« Problem with clogged bathtub drain was reported after first day but not fixed until we left five days later. »

Hotel premises were as expected, lot of beggars and homeless people outside around the hotel, problem with bathroom was reported but not fixed during a stay of 5 days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rosa Novais Manager Assistant

D K. Couples - 14/01/2019 AccorHotels certified review
« Great »

Lovely clean, modern hotel, well located with friendly, helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rosa Novais Manager Assistant

Sharon Couples - 11/01/2019 AccorHotels certified review
« Nice Hotel in Porto »

The hotel was in a great location and the staff all friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rosa Novais Manager Assistant

Anonymous Solo - 08/01/2019 AccorHotels certified review

I enjoyed my stay at the Mercure Centro Porto Hotel, great location within walking distance to the River, Sites, Restaurants, cafes and shopping. Wonderful service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rosa Novais Manager Assistant

Matt Friends - 08/01/2019 AccorHotels certified review
« Staff can be more accommodating »

Staff at reception weren’t very helpful when I tried to book breakfast in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Porto Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosa Novais Manager Assistant

Diarmuid R. Couples - 07/01/2019 AccorHotels certified review
« Pleasant, room was a little small . »

Bar staff very helpful . Breakfast was a bit disappointing , no bacon ! Asked staff as tray was empty. Quite a lot of time passed before it was refilled , eggs were cold .

Anonymous Business - 04/01/2019 AccorHotels certified review
« Mr. Sergio F. »

The room was not setup as reserved. The front desk agent help to resolve the issue and accomplished a better accommodation after offering a room that the paint is peeling off the wall.

Anonymous Solo - 02/01/2019 AccorHotels certified review

Great location. Simple room. All facilities in bathroom in working conditions.

Paul Couples - 02/01/2019 AccorHotels certified review
« Visit to Portugal for the first time »

The Mercure Hotel is located in the city centre of Porto. Upon arriving by taxi, we were delighted to witness the Christmas Market opposite the hotel. We were delighted to discover that there was an el Corte Ingles in Porto. I only thought they had them in Spain. el Corte Ingles provides a shuttle service to the department store. The service provided by our driver was impressive, always being engaging. We left happy after eating dinner in the restaurant and with a few souvenirs for family and friends. The breakfast was a good mixture of everything you want. I enjoyed the Continental style breakfast and cooked breakfast too. I also liked the mini Pastel de Nata that the breakfast staff provided. It was a good touch after a filling breakfast. The hotel was in close proximity to Catedral de Porto, right on the main shopping street Rue de Santa Catarina. It's extremely busy and full of excellent shops. We were also close to the Tasty District Porto, which is a cafeteria like place with open seating. You can walk to many of the tourist places, or take the Metro if you want to experience it. The Ribiera boulevard with Porto tasting and the Funicular dos Guindas were also highlights of the trip. Visiting Livraria Lello (the bookshop from Harry Potter movies) was equally impressive. They also have a viewing platform on the 6th floor to marvel at the city. Overall, this was the perfect hotel for us. I am sure you will agree too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rosa Novais Manager Assistant

Bella Couples - 29/12/2018 AccorHotels certified review
« Great experience »

We had a great experience. The people at the reception was incredible helpful and super nice. I just can’t said the same to the people at the bar and breakfast. But I left my camera at the bar and they saved for me. The location is close to everything. Everything is on walk distance. The rooms are simple but confortable. The view from my window, I personally think, was great to wake up and see the architecture of the city.

Couples - 26/12/2018 TripAdvisor review
« A wonderfull time at Mercure Porto Centro »

The experience was really wonderfull. The people working there are really very polite and caring. The breakfast was delicious. The rooms were clean and all the staff was so much caring. The site of the hotel is well located, near to the main atractions and a short walk from the train station. It is sited in the heart of the historical center of Porto.

James Couples - 25/12/2018 AccorHotels certified review
« Had a great stay »

Had a wonderful stay that was ideally located close to all the main attractions.

Geoffrey Couples - 22/12/2018 AccorHotels certified review
« Second visit »

This is our stopping off place in Porto. It is quite a climb up the hill, but the welcome is warm on arrival. The rooms are comfortable and reasonably quiet, except for the plumbing as downpipes are insufficiently insulated. We find the breakfast room noisy and dislike muzak in the morning, or at anytime. However, we like the area and it is so close to the old town. Rooms are styling and beds comfortable, but when you bring twin beds together to make a big one, so one does not get bedside lights. Choice at breakfast is good and the bread delicious. We tried the restaurant this time and find it quite decent. We love Porto and will be back soon, and back at our favorite hotel too!

Aileen W. Families - 21/12/2018 AccorHotels certified review
« Poor hospitality »

Housekeeping is haphazard. Bedsheets were not changed when requested but were changed when not requested. A leftover coffee was not removed for a few days until I tipped it into the toilet. Clean bath towels were placed on the toilet lid instead of on the towel rails. Staff at reception did not seem to care much. They did not smile much, if any. No attempt to help out hotel guests when it was raining heavily.

Mdo Business - 20/12/2018 AccorHotels certified review
« Decent stay and location »

The amenities of the room where good however, the sound insulation between rooms was very bad. I could hear crystal clear conversations from people next door .

Paul H. Business - 19/12/2018 AccorHotels certified review
« comfortable, friendly and efficient »

good check in experience, large rooms in a good location. Nice bar/breakfast and nice staff!

Anonymous Business - 16/12/2018 AccorHotels certified review
« Positiva »

Hotel confortevole

Nancy Friends - 12/12/2018 AccorHotels certified review
« It was fantastic »

The service of all the personal was amazing good.

Anonymous Couples - 11/12/2018 AccorHotels certified review
« Mr Alejandro B. Tamez »

Our experience was good and the staff was friendly and helpful.

Arantza Couples - 05/12/2018 AccorHotels certified review
« Estancia agradable »

Satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Prezada huésped, Gracias por compartir su experiencia y estancia con nosotros. Comentarle que hacemos todo lo posible para mantener el cuidado de nuestros clientes y que nos esforzamos al máximo para que el servicio sea lo más fructífero posible gracias a nuestro equipo. Sus comentarios ya han sido compartidos a toda la plantilla. Cordialmente, Rui Cruz Director

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