Hotel - Mercure Porto Centro Hotel
Mercure Hotel Mercure Hotel

Mercure Porto Centro Hotel

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4.0/5 512 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 62.00 EUR Non member rate
From 58.90 EUR Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities (Paying)
    • Accessible bathroom
  • Breakfast
  • Babysitting on request
  • Beach and water sports
    • Boat excursions (Paying)
    • Wind surfing facilities (Paying)

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities (Paying)
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • FRANCISCO SÁ CARNEIRO
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Nearby)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Babysitting on request
  • Beach and water sports
    • Boat excursions (Paying)
    • Wind surfing facilities (Paying)
  • Other sports activities  (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:30-01:00
    • Opening hours : Week-end 10:30-01:00

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the best room for your stay with views over the city of Porto. Choose between our Standard Rooms for one or two people and our Privilege Rooms with a wider range of services and modern decor.For an unforgettable experience, stay in our Superior Suite for up to three people with a bedroom and a lounge. The Mercure Porto Centro hotel also has six rooms adapted for people with reduced mobility.

  • 147 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Direct dial telephone
    • Printer
    • Fax machine
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,780 reviews

Our guest reviews for Mercure Porto Centro Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 512 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Neveragain Friends - 14/11/2017
« Noisy, uncomfortable bed »

The rooms are not noise-proof: you heard the neighbours speaking, going to the WC, snoring etc.. (this is what happened for us). Be rady to be waking up early the morning when the closest room are cleaned. The bed are not comfortable, the mattress are really hard. Water leaking on from the toilet flush, so you have a nice noise during all the stay. Definitively, will not come back to that hotel, and the next time I travel I will try an other hotel.

AccorHotels certified review
Aha Families - 14/11/2017
« Good. »

Good.

AccorHotels certified review
Mike Couples - 13/11/2017
« Good location, good restaurant, slightly crowded breakfast space,. Lighting in rooms is not well thought through »

Friendly staff. Clean room. Lighting in room was either too bright or too dim. Breakfast had a good choice of cold dishes and pastries but the cooked food is not kept warm enough by the current display. The breakfast room is too small and feels crowded. The restaurant offers good food and pleasant service.

AccorHotels certified review
Enrico Couples - 13/11/2017
« Modern hotel in a extremely nice position »

Fast check-in, modern hotel, nice view, good position in the city center. I would come back there for sure

AccorHotels certified review
Anonymous Solo - 08/11/2017
« Nice place to stay in Porto »

Good hotel overall, with excellent location and services. The rooms could be bigger, though. They are tiny for a 4-star hotel.

AccorHotels certified review
Jtc Couples - 04/11/2017
« Nothing special »

Clean, comfortable bed, nice bathroom but space felt instutional, as well as lobby space

AccorHotels certified review
Mike Couples - 03/11/2017
« Portugal Honeymoon »

The stay at the Mercure Porto was fantastic. Everything from check in to check out was fantastic. My wife and I couldn’t be happier about our choice

AccorHotels certified review
Nicholas Families - 02/11/2017
« Welcome / service excellent »

My stay in Porto was superb. The only regret was that we stopped only for one night. Many thanks to the professional staff.

AccorHotels certified review
Paul R. Couples - 31/10/2017
« Why should this have a title? »

The problem with a survey like this is that you can't give the answers you want and which would be useful to other readers, because the questions don't cater for many important details, nor do you know if the hotel staff concerned will see it, which is a pity. It's all based on getting star ratings which are meaningless. My opinion is positive, but the automatic answers are insufficient, and if the hotel is sincere in wanting to improve their services then a report like this needs to be read exclusively and carefully by the hotel management – but not by impatient and egoistic people (who expect everything for nothing) using the web. There's no point in even publishing this on the web because when people see more than 3 words, that's too much to read, and they skip to the next one. All that people on the web want to see is a list of exaggerated compliments, or exaggerated complaints This is a good hotel, and probably its position is its very best quality. The room was medium sized but you can't open the wardrobe because the bed is in the way. An odd problem for a 4 star hotel I would say. There is only one tiny item to put bedside needs on, which is far, far too small, and there are not enough surfaces to open luggage. There was an electric kettle to make instant coffee which is very appreciated. The bathroom: yes, this was clean enough, but what a ridiculous sink to wash in. A small, shallow, square sink designed by some architect with a very low IQ. A sink like this is impractical and not exactly hygenic: how can anyone really clean the four corners of a square sink, and the drainage of which is not good because the water is slow to drain from a flat level with only a slight gradient? Again, not exactly brilliant for a 4 star hotel. We did not take breakfast because the price of the room was already rather high, and therefore it is better to have something in a nice bar in the city centre where even in the famous Bar Majestic we paid less than we would have done for breakfast for 2 in the hotel. Admittedly we only had a coffee and a pastry each, but still this cost ca. half the price of the hotel breakfast. Only by participating in unfeasible loyalty programmes, or by paying 100% non-refundable in advance can you pay less. But it is risky to pay blindly in advance because you might have many reasons to cancel a visit – reasons which are quite unforeseeable when planning a trip in advance. Only business travellers on fat all-expenses paid trips can make use of loyalty programmes and/or pay 100% up front because they don't pay out of their own pockets. If the price were to be fair and the same for everyone then we could have stayed in the same room, have breakfast and we would have paid less than we did without breakfast. I would certainly recommend this hotel to anyone, but warning that it is pricey. The hotel is very clean, and very well maintained. There was a very friendly young barman, and all other employees were cordial and friendly. Finally, but extremely important: who could want a better location for a hotel in Porto? I wouldn't even bother to look for another hotel to stay in because unless the Portugese government were to invite anyone on an all-expenses stay at the Hotel Intercontinental, my advice is don't waste time searching for other hotels. You don't need to take taxis or metros to visit the city which is all within comfortable walking distance ... I had to choose a rating for my overall experience at the hotel with a number. The number 7 (very high, because in the real world 7 out of 10 is 70%, and 70% is normally the highest grade) represents “satisfied”, but the word “satisfied” might seem insufficiently attractive to superficial web surfers who will only look at a place if the comments are unrealistically impressive. Sorry, part of the survey which follows asks a rating about staff knowledge of Porto etc. I had to put a reply, but I never asked anyone for information about the city. I appreciate that the survey allows you to go back to previous pages ...

AccorHotels certified review
Anonymous Families - 28/10/2017
« Pleasant hotel in a great location within porto »

Nice clean rooms but need sound proofing as we could hear every word from room next door. Staff were really friendly and made us feel welcome, also gave us lots of travel tips and useful information.

AccorHotels certified review
M. G. Friends - 26/10/2017
« room and bathroom needs lots of improvements »

The lobby is very nice but the rooms need improvements. I was very disappointed . The room had many faults. 1. no luggage racks. 2. No end table on one end of bed. 3. The room is good for one person not two Only a few hangers. No draw space. . No place to put your clothes. Had to live out of suitcase . 4. The bathroom, a disaster. No place to put toiletries. No Shelves. just tile and mirror. Bidet squeezed in next to toilet. Toilet paper on floor. Not practicable for two persons. No place in shower to place shampoo, or soap. Had to use the floor. No shelf. Amenities were non existent. 5. Breakfast was not up to expectations. Cold cereal but no cold milk. Had to ask for it. Hot food was cold and very little variety. It certainly is just a 2nd- 3rd class hotel. Only thing going for the hotel is the location. I was very disappointed. Staff at front desk not very friendly. Heard lots of complaints with same problems.

AccorHotels certified review
R. P. Couples - 23/10/2017
« Quality hotel. »

Very good location, clean rooms, very good and nicely priced meals, friendly and helpful personnel.

AccorHotels certified review
Fe A. Families - 23/10/2017
« Bathroom safety concerns »

I had an accident in the bathroom. We stayed in hotel for 2 nights. I noticed immediately that the bathtub was very slippery, had no grab bar and no anti slip bath mat. Despite the extra care I took, I slipped, had fell out of the bathtub on to the floor, hit my head and shoulder. We asked for ice and no one was available to bring it up. I don’t think there was a clinic or infirmary at the hotel. This is an unfortunate incident that could cause serious damage especially to seniors like us. I reported the incident to management, I hope there is no further damage to my person as I am under observation for 2 months.

AccorHotels certified review
Didier Q. Couples - 19/10/2017
« Verry Good »

Hotel well designed, well located. The room is big and staff verry helpfull Thanks for all

AccorHotels certified review
Anonymous Friends - 18/10/2017
« mrs tanya L. »

very pleasant

TripAdvisor review
Friends getaway - 18/10/2017
« Good location hotel in a beautiful city »

The location of the hotel is very good. It's very near Shopping street and the train station ( however it's a walk uphill from the station. If you have lots of luggage, it's better to use taxi). All staffs that I met were very friendly and helpful. The hotel provided free glass of water at the lobby which was a nice touch especially on the hot day. I definitely recommend this place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wnoppamas, Thank you for letting us know how you feel following your recent stay with us and we are glad to hear that we reached your expectation. To listen positive feedbacks creates sources for us to feel even more motivated. Rest assured that we will pass this positive feedback to the team. Dear wnoppamas, if you decide to return to Porto, we would love to have the opportunity to have you with us again so do not hesitate to contact us and it will be our pleasure to assisting you to organize this new journey. Sincerely, Rui Cruz Manager

AccorHotels certified review
Peter Couples - 16/10/2017
« Ideal location »

Check in staff were very efficient and extremely helpful. Rooms are modern and very clean. All staff were ver very engaging and assisted whenever they could.

AccorHotels certified review
Anonymous Couples - 16/10/2017
« Disappointed »

Extremely disappointing and distasteful! The hospitality business is More than a scripted scene, for all involved it should be a way of life. And I constantly look for authenticity of moral character and the unique quality you have to posses to be in this business The Mercure Centro fell short In this area of execution.

AccorHotels certified review
Noppamas​ W. Friends - 16/10/2017
« Very nice hotel »

The staffs at the bar were very friendly and helpful. I borrowed bowls, forks and spoons for my instant noodles and the bartender led me to pick these things. The hotel provided free glass of cold water in a lobby which was a nice touch especially on a hot day. One of the waiter ( older guy, wearing glasses) who made us welcome drink was very friendly and welcoming. The location of the hotel is very central to the attractions.

AccorHotels certified review
Jorge Couples - 16/10/2017
« About ok for a short stay »

Room a bit small. Location is fine. Not the best Mercure I have been, but functional and doable.

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