Hotel - Mercure Porto Centro Hotel
Mercure Hotel Mercure Hotel

Mercure Porto Centro Hotel

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4.0/5 669 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities (Paying)
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • FRANCISCO SÁ CARNEIRO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Babysitting on request
  • Beach and water sports
    • Boat excursions (Paying)
    • Wind surfing facilities (Paying)
  • Other sports activities  (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:30-01:00
    • Opening hours : Week-end 10:30-01:00

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the best room for your stay with views over the city of Porto. Choose between our Standard Rooms for one or two people and our Privilege Rooms with a wider range of services and modern decor.For an unforgettable experience, stay in our Superior Suite for up to three people with a bedroom and a lounge. The Mercure Porto Centro hotel also has six rooms adapted for people with reduced mobility.

  • 147 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • Fax machine
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,503 reviews

Our guest reviews for Mercure Porto Centro Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 669 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Dave K. Couples - 13/06/2018
« An excellent quick visit »

We selected this hotel due to its' proximity to the historic centre of Porto (as we had a short stay in the City). After a long overseas flight from North America (via Brussels (for other reasons)), we anticipated the need for an low-key evening so we pre-booked the evening meal in the Hotel. This was pleasant surprise, with excellent, friendly service and delicious food. The room was fine, clean and comfortable, with an excellent view over the city. As we were on a one day "layover" we had arranged for late check-out -this allowed us to maximize our time in the historical district. We really enjoyed out time and a large contributor to that enjoyment was the hotel service and location.

AccorHotels certified review
Irene Friends - 11/06/2018
« Excellent hotel in the heart ofPorto »

Loved staying in this modern hotel

AccorHotels certified review
Luiz Couples - 09/06/2018
« Very welcoming staff, awesome breakfast, great localization »

Awesome. The hotel staff made us feel like VIPs. Polite, welcoming. Room was also good, clean and well kept.

AccorHotels certified review
Jenni S. Solo - 09/06/2018
« I had a lovely relaxing time. »

Hotel was quite well placed for attractions. Receptionist spoke excellent English and was extremely helpful.

AccorHotels certified review
Anonymous Solo - 07/06/2018
« Excellent location for a city break in Porto »

The location of the hotel is ideal for exploring the main sites of Porto. The rooms are not large but are clean and modern and having tea/coffee making facilities in the room is a bonus. The staff are very helpful and friendly. The food in the restaurant was good with an excellent selection at breakfast (served from 7-11). A very enjoyable stay and I would stay there again.

AccorHotels certified review
Mr R. C. Couples - 06/06/2018
« Mr »

Absolutely superb! Accommodation first rate. Service faultless. Food very good. Great location and staff help was outstanding!

AccorHotels certified review
Anonymous Families - 05/06/2018
« Terrible »

The mini bar woke us up in the middle of the night because it started to make unusual noises. The breakfast does not have enough seating in the main room and the staff sent us to the next room. We asked for water because it was so far away from us and the waitress was rude by pointing out that it was self service. By the time we came back to our table, our food was cold. The beds are very uncomfortable and the service was just sad. Would not recommend it.

AccorHotels certified review
M. Couples - 05/06/2018
« M., Gyorgy »

One of the best Mercure hotel ! Kind and helpful hotel team, warm welcome, cleanness, good breakfest, really well managed hotel ! Very good location and accessibility.

AccorHotels certified review
Anonymous Couples - 05/06/2018
« Noisy room and front desk staff who couldn't be bothered to listen to our problem. »

The room was very noisy and it made it difficult for my wife to sleep and then woke her up very early in the morning. We complained to the front desk staff on the first morning and they said somebody would look into it and fix the issue. Nothing was done. The noise continued for a second night. We complained again and somebody was supposed to do something again. Finally on the last morning somebody came up to our room and listened to the noise and figured out that it was the elevator making a horribly loud groaning noise on a regular basis. The assistant manager tried to make up for my wife's four nights of little sleep by offering us one night free in the Porto Mercure usable within the next year. Not a very useful compensation for our horrible experience given that we are unlikely to return to Portugal within the next year. Probably why the asst. manager made that feeble attempt at compensation. The whole experience leaves me with a bad impression of Mercure hotels. I've stayed in other Mercure hotels in the past and they were good but if this kind of stay is possible in a Mercure hotel then I'll be very wary of staying in one again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please take note of my direct contact (ru…) and i will be pleased to guarantee a better experience at Mercure and at our city! Sincerely, Rui Cruz Manager

AccorHotels certified review
Barbara R. Couples - 03/06/2018
« Excellent »

Very helpful staff who arranged airport teansfer at 3:30 am for us

AccorHotels certified review
Brian W. Couples - 03/06/2018

Excellent friendly service in the hotel, good food in the restaurant

AccorHotels certified review
Cn Couples - 02/06/2018
« Great location and good service »

A comfortable, clean and well run hotel. Garage for parking very narrow and limited space. My wife complained that no dressing table mirror was available and bath towels were rough and old needing replacing with new fluffy ones!

AccorHotels certified review
Anthony A. Families - 01/06/2018
« Great hotel in a great place »

The hotel was in a central place in Porto and was great value for money. All the staff were great and very welcoming. 2 of the staff deserve a speacial mention this was the 2 barmen Jose and Jose. They made sure everyone was welcomed with a smile and could not do enough to help us enjoy our stay at your great hotel.

AccorHotels certified review
Marc Couples - 27/05/2018
« Irritated by noisy devices on the hotel roof. »

Nice spacious room ( 5th floor), well cleaned, excellent breakfast etc. but irritating high pitched whistling sound ( day and night) - obviously coming from some technical device on the roof of the hotel. The sound can be also be heard outside the room - for instance in front of the elevators. We mentioned this at the reception desk but no noticeable action was taken. This is something that a technician should be able to fix easily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rui Cruz Manager

AccorHotels certified review
Liz Couples - 26/05/2018

Great location, fantastic room, and very good friendly service

AccorHotels certified review
Marit Friends - 19/05/2018
« A very nice hotel with a really good breakfast buffet »

We stayed for 4 nights and enjoyed our stay. The room was fine but we had no place to lay out our 2 suitcases, the bed was a bit hard and during the night the aircondition was turned down or off so we awake.

AccorHotels certified review
John S. Couples - 17/05/2018
« Minimalism a step too far »

Nice hotel, good location, some staff good some bad. The room had no place to put anything, except for the window ledge! If the wooden shutters were closed , the window ledge became inaccessible, so the next place was the floor. This was definitely the not Mercure’s “finest hour”. Unfortunately overall it was 2 1/2 maybe 3 star, certainly not 4.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for letting us know how you feel following your recent stay with us and we are sorry to hear that we didn't reach your expectation. It is important in our industry to listen both positive and negative feedbacks are both are precious sources for us to make improvement. There are quite a few things to pick up from your review and I will certainly discuss those with the team. If you decide to return to Porto, I would love to have the opportunity to have you with us again so do not hesitate to contact me at ru… and it will be my pleasure to assisting you to organize this new journey. Sincerely, Rui Cruz Manager

AccorHotels certified review
John L. Couples - 17/05/2018
« Very good, nice room and horrible, terrible window in Room 425. Should have told me beforehand. »

Nice lobby, check in and out, good food and wine, horrible window in Rm. 425. Not cheap room but pretty good value considering where we were. I will never stay with Mercure again without first checking the windows.

AccorHotels certified review
Jr7 Friends - 14/05/2018
« Great location, fantastic views »

Behind and almost above Sao Bento Station, with the Batalha tram passing the door and the funicular down to the Dom Luis 1 bridge just a few steps away. Also close to shops and central sights like the Sé and MMIPO. Very helpful and welcoming staff and an excellent breakfast buffet (though the breakfast room can get a little busy).

AccorHotels certified review
Anonymous Families - 09/05/2018
« Great location, very friendly and helpful staff. »

Hotel is in a great location, and all of the staff were very friendly and helpful, especially the front desk staff. The rooms were good, maybe a bit on the small side, but very manageable. The air conditioning didn't seem to work too well, but other than that, very comfortable rooms.

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