Hotel - Mercure Porto Centro Hotel
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Mercure Hotel

Mercure Porto Centro Hotel

Praca da Batalha 116 
4049-028  PORTO
PORTUGAL

438 reviews
TripAdvisor Rating Based on 438 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities (Paying)
    • Accessible bathroom
  • Babysitting on request
  • Beach and water sports
    • Boat excursions (Paying)
    • Wind surfing facilities (Paying)
  • 100% non-smoking hotel

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities (Paying)
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • FRANCISCO SÁ CARNEIRO
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Nearby)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Babysitting on request
  • Beach and water sports
    • Boat excursions (Paying)
    • Wind surfing facilities (Paying)
  • Other sports activities (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:30-01:00
    • Opening hours : Week-end 10:30-01:00

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the best room for your stay with views over the city of Porto. Choose between our Standard Rooms for one or two people and our Privilege Rooms with a wider range of services and modern decor.For an unforgettable experience, stay in our Superior Suite for up to three people with a bedroom and a lounge. The Mercure Porto Centro hotel also has six rooms adapted for people with reduced mobility.

  • 147 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Direct dial telephone
    • Printer
    • Fax machine
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Porto Centro Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 438 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
T6044QFraymonds Couples - 23/06/2017
« Porto City Break »

Centrally placed, close to main sights. Rooms are a little on the small side, but well maintained with good a/c. Breakfast, as with many Accor hotels, is busy and not always easy to find cleaned table.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your review and evaluation. We want to improve our services always and your opinion will help us to achieve that. We hope to see you soon at Mercure Porto Centro. Best regards, Rui Cruz Manager

TripAdvisor review
Couples - 04/06/2017
« Great property »

Perfect location, nice staff wonderful room and view Great choice. The location and ease of access for this property is awwsome. Highly recommend this hotel. Had dinner and drinks in hotel and everything was great

TripAdvisor review
tobs9 Solo travel - 24/04/2017
« nice hotel, but no tea. »

nice hotel. The staff are friendly and everything was smooth. The nice ladies cleaned my room. The room was big enough with a nice bathroom. The only downside was their was no tea in the room, just a dusty coffee machine without instructions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear tobs9, thank you very much for your review about Mercure Porto Centro. We took note about your observations and we will manage to improve in our in-room tea offer. We really appreciate your suggestion. We hope to see you soon at Mercure Porto Centro. King regards, Rui Cruz Manager

TripAdvisor review
Couples - 14/04/2017
« Great Staying »

Great location ! Great service !Easy to reach any point in Porto city.Great for walking as a star tour. Great Breakfast! It was easy to get to the hotel with pre order two days before with an EMAIL coming.

TripAdvisor review
Z8901OLmichaelw Couples - 11/04/2017
« Not overly impressed »

Modern hotel, good views over old city from the rear. Complete lack of adequate storage in the rooms, very trendy but very impractical. Very pleasant reception staff and very surly bar staff. Good central location. Came from Mecure in Lisbon where overall standards were much, much higher

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank your for your review and comments. We want to improve always and your opinion will help us to achieve that! We hope to see your soon at Mercure Porto Centro. Best regards, Rui Cruz Manager

TripAdvisor review
Couples - 05/04/2017
« Hotel OK though nothing spectacular »

Hotel OK and staff friendly though needs air conditioning that works all year round, difficult to sleep as room too warm. Paid for an upgraded room which states tea and coffee making facilities which equates to 4 coffee pods per day. Do not consider the hotel to be good value for the facilities provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David C, Than you very much for your review. We will use it to improve our services. We hope to see you soon at Mercure Porto Centro. Best regards, Rui Cruz Manager

TripAdvisor review
Couples - 04/04/2017
« I recommend this hotel. »

During the booking I wondered, maybe the hotel is too far from the centrer. But it is very close to everywhere. Clean and nice hotel. It was very reasonable to stay in this hotel. Brekfast was as usual.

TripAdvisor review
Business - 21/03/2017
« Very nice stay »

The hotel has been reconditioned, the rooms are much better, the service was wonderful. The breakfast is a lot better with a cheese selection, fresh fruits, hams. The hotel is near commercial stores and 5 minutes walk to the city center (i'm working there). thanks

TripAdvisor review
Family - 03/03/2017
« Excellent »

This was my first time in Porto, and I would like to congratulate all hotel staff, the hotel reached my expectations and they were amazing, they gave for me all informations and directions to know everything!

TripAdvisor review
Wee S Couples - 22/02/2017
« Cheap, no frills hotel »

Good location. Moderate-size room and good for short stay. Average service and average facilities, but it's cheap hotel therefore no high expectation. Breakfast starts early at 6.30am which is good as we are catching early flight and breakfast is usual buffet spread. Average in experience. Good in value.

TripAdvisor review
Business - 22/02/2017
« NICE EXPERIENCE »

It was very good and breakfast was extra ordinary and people there were very nice and specailly on the valenine's day they made heart shape pastry for each customer - it was amazing, Only dissatifaction what i had was mini bar checking lady use to enter room without nicking the room and 2 times she entered when i was in shorts.

TripAdvisor review
Couples - 21/02/2017
« Good hotel with very unpleasant staff »

Over a month prior to our stay at Mercure, we had requested for a room on a higher floor in a quiet area, as we were celebrating a birthday and wanted it to be memorable, as it was a 60th birthday. Despite this, during check in we were told that a room on a higher floor was not available. The man who checked us in seemed very unpleasant and spoke to us quite unpolitely. The man who brought in our luggage was however very pleasant and helpful. We had a sleepless night on one occasion as there was a lot of disturbance from the room next door, right after midnight. Also, every night, there were room doors banging, which bothered us a lot. When we spoke to receptionist Ana Vilar about the disturbance, she was extremely rude and said " you do not expect me to be in the guests'room and tell them to be quiet ". How can an employee of accor talk to customers in this rude and uncouth manner ? Why does accor employ such bad staff ? As we were celebrating a birthday, we asked for a birthday candle at the reception. The girl at the reception told us to go and buy one from a store !! We then asked for the manager Carlos, who arranged for a small birthday cake. There was a candle but nobody had a match in the hotel to light the candle !! The location of the hotel is an uphill walk from Sao Bento train station. It is close to bus stops and walkable distance some of the sightseeing areas and the shopping street.

TripAdvisor review
Couples - 29/01/2017
« Great area and hotel! »

Had a great time at this hotel. We only stayed here, didn't experience any of the dining nor bar areas of the hotel. The room was a little small, the bathroom was very large, but overall it was a great hotel room for staying in the city - the whole point is to visit Porto! The only issue was that our key cards kept on getting deactivated so we had to keep going back to the front desk to reactivate them. Other than that, great stay!

TripAdvisor review
Family - 17/01/2017
« Perfect location & good services »

The hotel is very close to the train station and the shopping área. Sightseeing bus is a good option to tackle the lovely, but unleveled, ground of the city and its neighborhood. A nice place is the Mercado do Bonsucesso, which has good restaurants and eating área, in front of a shopping center near Casa da Música. Afterwards, avenida da Boa Vista will show magnificent houses on the way to the ocean

TripAdvisor review
Family - 06/01/2017
« Modern and good value for money »

Perhaps not in the most central part of Porto and without views but the rooms were excellent as was the breakfast and service. The hotel is done in a tasteful modern style. We would strongly recommend this hotel.

TripAdvisor review
Couples - 19/12/2016
« Mercure Porto Centro Hotel »

Stayed in the hotel for 2 nights while sightseeing Porto. Very good location of the hotel. Nice interior. Very good, clean room with a specious bathroom and an awesome bed (i think it was an upgrade due to my le club status). Walking distance to all the important places in Porto. One special mention i have to do is to Miss Monika who welcomed us at the reception. We really thank her for the warm welcome and extra care she gave us. We got a lot of hints for our sightseeing from her. Explained a lot how Porto works and where we can enjoy traditional portuguese food. Thanks to her we could get a lot of that specific, unique Porto feeling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Porto Centro Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

TripAdvisor review
Solo travel - 03/12/2016
« Was ok »

Hotel well located. The rooms clean, the service friendly and helpful. Unfortunately, the room had a leaky window, which was an unpleasant chill in the bathroom, for breakfast a small selection of hot meals.

TripAdvisor review
hjd36 Couples - 24/11/2016
« Mercure Porto Centro hotel »

Public areas of hotel were fine, breakfast quite good. However, the bedroom and bathroom let this hotel down. The bed was rock hard and the lighting in the bedroom was inadequate even with all the lights on. Bathroom had obviously been designed for form over function. Although very spacious, the basin was one inch deep and crammed up against the wall with the hairdryer sticking into you. The toilet paper holder required contortions to reach it. On the Sunday morning, we had to be out early and so were using the bathroom at 7am. There was only a trickle of cold brown water. These things happen - but there was no apology offered, just a statement that the technician had been on site since 6am. An acknowledgement of the inconvenience would be the least we could expect in a 4 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rosa Novais

TripAdvisor review
Donna T Couples - 30/10/2016
« Great Service and Remarkable Value »

The staff at the front desk was superior from the start, but really outdid themselves when they secured an English speaking dentist for me on our last day. It saved the vacation for me. The room was very comfortable and modern. Although I did not use the restaurant, the menu looked good with a nice selection of menu items. The location was very good and only 3 or so blocks from the metro, but we enjoyed the exercise of walking down to the port and back at the end of our day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Porto Centro Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosa Novais

TripAdvisor review
Blabla2845 Solo travel - 25/08/2016
« Comfortable but noisy »

In the center of Porto, very comfortable and clean room... but too noisy for me with a light sleep. Fan in the bathroom can't be shut down, can hear music from outside, some windows whistle with strong wind too...

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