Hotel - Novotel Phuket Resort
Novotel Hotel Novotel Hotel

Novotel Phuket Resort Hotel

4.5/5 3,524 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PHUKET INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Boat excursions
  • Table tennis

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
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See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,088 reviews

Our guest reviews for Novotel Phuket Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,524 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Pearlyn L. Couples - 15/10/2018 AccorHotels certified review
« Amazing hospitality and comfortable stay »

Preet is very experience and knowledgeable in her job. She attended to us immediately when she realized we are feeling lost. Kudos to her fast responsiveness and professionalism. We gotten a free upgrade to ocean view and a mini introduction tour to the hotel lobby and to our room. A few feedbacks are, the check-in counter should have at least 2 person at a shift because a few times we couldn’t catch anybody there and even calling the room service line a few times there were no pick up. However, the pros weigh far more than the cons. The bellboy and drivers are friendly and smiley all the time! Our check-out was done by Pia, and she is also very attentive and approachable. Overall, the experience in Novotel Phuket Resort is very pleasant and comfortable. Given a chance, I would return again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pearlyn Rui Ting L., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

J.h.g. Families - 14/10/2018 AccorHotels certified review
« Managing director »

Room was clean and Sunnee our room cleaner was great, service staff need more management assistant with English but were very helpful and tried hard to please. A little more training with what knifes, forks and spoons are needed with what food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim G., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. I have gone through your feedback regarding F&B service issues. We are strongly believe in improving our staff to their knowledge. Enhancing guest experience we would surely give training to our staff to deliver the best. I will share your comments with our team. I am sure that this feedback will serve as an improvement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Shenelle L. Families - 12/10/2018 AccorHotels certified review
« Too many stairs »

We had a great stay at your resort, however I was with my parents and they are not young anymore so the stairs were not great. There is definitely a need to lifts or ramps and wheelchairs. Thank you for your hospitality! The food was amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shenelle L., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. Please accept my sincere apologies for the inconveniece caused to your parents. We have duly noted your comments about your service experience and are very sorry for that. I will share your comments with our team. I am sure that this feedback will serve as an improvement area to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Andy Families - 11/10/2018 AccorHotels certified review
« Pleasant »

The stay was pleasant except for the partial ocean view room from my room, not sure if that justify the premium over other standard rooms. Honestly, it was not up to my expectation. Once into the room, I was busy in the next half an hour after mosquitoes. Yikes....would appreciate if the hotel provides insect repellant or equivalent to hotel guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy W., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. Please accept my sincere apologies for the inconveniece caused to you. We have duly noted your comments about your service experience and are very sorry for that. I will share your comments with our team. I am sure that this feedback will serve as an improvement area to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Anonymous Families - 10/10/2018 AccorHotels certified review

Very nice shaff

Our hotel has responded to the review
Our hotel has responded to the review

Dear David D., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Andrew Couples - 10/10/2018 AccorHotels certified review
« The experience was fantastic »

The experience was fantastic happy friendly staff made our trip to a different country more enjoyable. They went above and beyond to help in anyway they could

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew N., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Friends getaway - 10/10/2018 TripAdvisor review
« Awesome stay ! »

I stayed in Novotel Phuket Resort at early October and I was fully satisfied. The infrastructure was very nice, especially swimming pools. All Novotel staffs were very kind and gentle. I hope to visit and enjoy the hotel very soon again.

T. Couples - 09/10/2018 AccorHotels certified review
« T. from Australia »

This was our second time staying at the Novotel and we again enjoyed our stay. The staff are so friendly and helpful, it has excellent facilities and great size rooms. Would happily stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Farrell T., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. We are glad know that you choose to stay with us on your second visit. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Gary C. Couples - 08/10/2018 AccorHotels certified review
« So relaxing! »

Spent 8 nights in the Deluxe Sea View Room, 1 Double Bed with Balcony for my birthday. (Queen size bed). My wife and I enjoyed being greeted by name by the staff and having a Happy Birthday sign on the bedroom wall. As I was a returning client, they even had a 'Welcome back' sign on the window. The room was quite big, with extra couches and a dressing table and mirror. Separate bathroom and toilet - big bath - round like a spa. Upon entry past the reception, staff would always bow and greet you by name each time! Pia and Preety were exceptional! Restaurant staff also greeted us by name and remembered what our preferences were for how we liked our eggs and beverage at breakfast. Yod cooked excellent omelets, made to order. Toei in the restaurant was always there to see if you needed anything else. Excellent service. Sae the Security Guard would always salute me and say hello each time I passed. Just great. Will definitely return

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary C., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. Your special compliments have been shared with the team who is grateful for the same. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Sebrina H. Couples - 08/10/2018 AccorHotels certified review
« It was very pleasant »

The hotel was very nice, most staff e.g., front desk Manager very very pleasant and helpful, and front desk staff fantastic, tour desk staff fabulous , massage desk ladies fantastic and my favourite lady Tick best massage technique i have ever had, being travelled and stayed at sheraton Nha trang, fiji, malaysia, dubai, Penang sri lanka i must say she was devine, Sae the security very very pleasant and helpful, porter boy very very helpful, but disappointed with the restaurant most of them was very poor in understanding simple instructions and often could not understand simple english with a simple request, being such a big name Novotel we were disappointed with the restaurant staff not being more fluent in english, and please don't get me wrong its great to employ local staff but a very important factor is to have staff who guest can communicate and the card hand out with name was not a very appropriate thing as if one gives you a coffee when i simple request was a cup of tea please then hands in a card to put his name on trip advisor, there were so many of very very efficient and beautiful service but never came too forward with their name, so a suggestion like in Sheraton Nha Trang in Vietnam they had a bowl with all smily faces and guest just took how many they wanted and put their deserving staff name in their own time and put it in a barrel a better way of recognition. All steps and tiles very very slippery on red gloss paint very dangerous, specially steps to rooms and pools. The pool was magnificent best we have ever being, absolutely beautiful set up and water was absolutely clean and so comfortable totally loved it. More different dishes would be good, even indian had a very limited amount. Breakfast was wonderfull every day, the cleaning staff in our room was absolutely great did a fantastic job. The van taking us to shopping centre and back what a brilliant idea, and ride to bottom gate even though we loved walking down admiring the gardens beautiful set up, but having a lift to come back was brilliant. Over all wonderful experience and location close to beach our first ever trip to Thailand. You should be proud of your hotel and staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebrina H., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. However, your complaint regarding unapproachable staff and not confident enough to understand guest needs. We would give them proper training to serve better in future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Machengyu Solo - 07/10/2018 AccorHotels certified review

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chengyu M., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Lovebirds Couples - 06/10/2018 AccorHotels certified review
« couples holiday in Novotel »

Arrival was well organised with pick up at airport. Friendly and helpful staff at checkin. Room for improvement wrt shuttle transportation. Could be too late, or not showing up at all. Blame was put on us for missing or not waiting at right spot (which was definitely not the case!). Breakfast was decent but nothing fancy. Choices were rather limited, jt the food was decent. Besides that, excellent friendly and helpful staff. Last remark: some common amenities missing in luxe room (eg toothbrush). Location: Amazing location with view over the sea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback as well as concern areas to improve. I will share your comments with our team. I am sure that this feedback will serve as an improvement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

A. S. Families - 06/10/2018 AccorHotels certified review

Very good hotel excellent staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salem Ibrahim Badr A., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our food & beverage team to improve restaurant food quality. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Jayant H. Families - 06/10/2018 AccorHotels certified review
« Pleasant »

Good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jayant Premji H., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Jatti B. Families - 01/10/2018 AccorHotels certified review
« Great but needs some improvement in different areas. »

overall good ,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jatti B., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Anmol R. B. Families - 01/10/2018 AccorHotels certified review
« Mr »

Excellent on all fronts especially for the care taken by your front office guest relation manager and making our stay memorable and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aanmol Rattan B., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Virji P. Families - 30/09/2018 AccorHotels certified review
« Mr »

Not too bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Virji p., Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Regarding your comment. I will strict and solve this with my team. Once again, thank you very much for choosing our resort. While we understand that you were not 100% satisfactory. It would be such a pleasure to welcome you back to our improved resort. I do hope that you will give us another opportunity to serve you. It would be such a pleasure to welcome you back to our improved resort. Sincerely, Rerngsak S Front Office Manager

Michael M. Couples - 29/09/2018 AccorHotels certified review
« Honeymoon - Novotel phuket »

During our 2 weeks long honeymoon, we stayed in Novotel for 4 days. the first day was not a good start; We were checked in late about 2:30 pm - the pillows had some cigarette smell - When ordered delivery, the deliveryman cannot come to the room and I had to meet him at the lobby - found a big worm in the bathroom - mosquitos & insects control requires more attention - shuttle bus timing needs to be extended. But after we spoke with the guest relations manager she took immediate action and offered us an upgrade. overall we enjoyed our stay, our room design was great, I liked the wide bathroom, the view of the sunset from the terrace was awesome, very nice breakfast. Thanks

Dhaval S. Families - 28/09/2018 AccorHotels certified review
« Phuket best property..... Gøød staff nature..... »

....

Lorraine F. Friends - 25/09/2018 AccorHotels certified review
« Relaxing due to very friendly and helpful staff. »

Clean, quiet, extremely helpful staff.

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