Hotel - Novotel Phuket Resort
Novotel Hotel Novotel Hotel

Novotel Phuket Resort Hotel

4.5/5 3,658 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PHUKET INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Boat excursions
  • Table tennis

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,271 reviews

Our guest reviews for Novotel Phuket Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,658 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mohamed F. Families - 09/01/2019 AccorHotels certified review
« Good »

Every thing was good except of two : 1- No halal food in Breakfast buffet 2- Some geckos and small insects were noted

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed F., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive a feedback from our valued guest. i acknowledged your concern about the few selections of our Halal food at breakfast and I sincerely apologized for not able to satisfy you. However, as we have Novotel standard we will try our best to provide the breakfast that will cater our guests perceptions in terms of different cultures and perspective. i will share your comments with our team especially to our Executive Chef. I am sure that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pia De Los Reyes Guest Relation Officer

Robertino M. Families - 08/01/2019 AccorHotels certified review
« Overpriced »

Room size was good, breakfast was unsupervised as other guests constantly handled food from buffet at times putting it back,hygiene standards very poor. Overall experience was poor and won’t use Novotel again anywhere in the world . I travel extensively and constantly

Our hotel has responded to the review
Our hotel has responded to the review

Dear robertino m., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rerngsak S Front Office Manager

Suhaila Families - 07/01/2019 AccorHotels certified review
« Fantastic »

Great experience shown from all staffs in the hotel! Keep it up!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suhaila M., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Darren Friends - 06/01/2019 AccorHotels certified review
« we had an enjoyable experience »

your staff were very friendly and helpful. Pia and Pure in particular went out of their way to make the experience of my family and friends a very pleasant one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darren John S., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It would be our great pleasure if you can take a minute to transfer your words to the tripadvisor again as we are trying to make our ranking up. please follow this link. https://www.tripadvisor.com/Hotel_Review-g297930-d299572-Reviews-Novotel_Phuket_Resort-Patong_Kathu_Phuket.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pure Front Office Manager

Mohammad E. Families - 03/01/2019 AccorHotels certified review
« Comfortable »

We enjoyed with family during our stay.

Nikhil A. Families - 02/01/2019 AccorHotels certified review
« A great experience during my family vacation stay »

The experience was very good at the hotel.

Arshad H. Families - 02/01/2019 AccorHotels certified review
« Excellent »

The location is fantastic. All of family member enjoyed a lot.

Anonymous -. P. W. Families - 29/12/2018 AccorHotels certified review
« Everything you could want at a resort »

Friendly staff, spacious room, big pools, frequent complimentary shuttle bus into central Patong town (10mins away) and amazing breakfast buffet variety.

Carole Solo - 29/12/2018 AccorHotels certified review
« Everything I had hoped for and more. »

My upgraded ocean view room was lovely. The staff were friendly and very helpful. Love the location and the pools.

Pankaj Families - 27/12/2018 AccorHotels certified review
« Good Experience »

Food - Good (especially the Indian chef). Resort was very quiet. Considering the fact that we stayed during Christmas, the environment coul dhave been more lively to celebrate the festivities. Otherwise, the stay was quite good and along the expected lines. Late checkout would have been better.

John L. Families - 27/12/2018 AccorHotels certified review
« Slow Action but overall is Pleasant »

Perhaps its public holiday period, perhaps we are in big family (8 members), so there is a delay in actions requested. But thats definitely not an excuse for such luxury global franchised hotel! We arrived and been told that our rooms have been cancelled. We didnt received any email or notice from expedia at all. Its alright, at last we still managed to get the rooms. We requested for sofa bed, baby cot, but have to remind twice only able to get it. Due to room changing on day2 (no room for 3 continuous days), our luggage are not transferred to the new rooms, but part of them brought to reception and no one cares, another part of them still in the room. We have waited for hours and have to go reception to ask for it again and then they only take action on this. We still have pleasant stay in Novotel Phuket Resort after all.

Yolandi P. Couples - 26/12/2018 AccorHotels certified review
« Best stay ever »

Was a great hotel for holiday. We loved every moment of our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yolandi P., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Daniela M. Couples - 25/12/2018 AccorHotels certified review
« Relaxation made easier »

Great experience with amazing views and very helpful staff. Room was clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniela M., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

C. Y. H. Couples - 25/12/2018 AccorHotels certified review
« A very relaxing stay at Phuket »

Service is awesome! Room is spacious. Breakfast is yummy! And I’ve got a surprised birthday cake! It was a very pleasant stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yat H. C., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Melvin T. Families - 24/12/2018 AccorHotels certified review
« Good view with service oriented staff »

4d 3n stay with Novotel resort and was amazed while checking in. Was treated like a VIP and the front desk was welcoming us and guilded us to a VIP room. Unlocked the rooms and had a good view of Patong beach and enjoy the ocean Breeze while smoking at the balcony!

Our hotel has responded to the review
Our hotel has responded to the review

Dear yong beng melvin T., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

S. H. Couples - 24/12/2018 AccorHotels certified review
« staff , view, design of hotel »

Very good staff Design and architect of hotel landscaping was so good Our room had very good view of ocean Thank you dear Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear h. S., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Harshad J. Couples - 22/12/2018 AccorHotels certified review
« Great service, location and staff »

It was very memorable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harshad J., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Raul M. Families - 22/12/2018 AccorHotels certified review
« Nice stay, nice place, nice people »

Since we get there we receive a warm welcome, we were check in at the VIP lounge for a lady called Britt a think was the name, such a nice person and great service we got. She makes us feel as we care, as we are important for them. Was a lovely stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raul M. Avelar, We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

K. Business - 21/12/2018 AccorHotels certified review
« K. »

Disappointing. I asked 2 times at the front desk for my room phone to be looked at, as it was not working. The phone was not replaced or repaired. Consequence was that I had to carry my luggage up and down multiple steps during my check out as I was not able to call for the bell boy to assist in my check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan K., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Preet Kaur Guest Experience Manager

Kabir R. Families - 20/12/2018 AccorHotels certified review
« Novotel Phuket a family’s dream resort »

The hotels airport shuttle was like a dream on wheels , loved it. The reception staff were very friendly and efficient Room service was brilliant Restaurants offered sooo yummy meals Hotel Manager Luis is a legend ! Resort facilities were simply amazing and the spa is fit for a king The complimentary rides to mall and 24hr shop was truly appreciated It’s really hard to pin point many areas for improvement

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kabir R., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

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