Hotel - Novotel Phuket Resort
Novotel Hotel Novotel Hotel

Novotel Phuket Resort Hotel

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4.5/5 3,180 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PHUKET INTL
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Glass bottom boat  (Nearby)
  • Other sports activities
    • Croquet
    • Darts
    • Table tennis

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,585 reviews

Our guest reviews for Novotel Phuket Resort

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,180 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
R R. Couples - 08/02/2018
« Nice location, good rooms, poor service and poor value for money »

We had booked a sea view room and got a good room with a view. Check in was an extremely slow process - the lady that checked us in did not even smile once (in fact she looked pretty worried/glum on all of the days of our stay). Not many of the front desk staff smiled or appeared pleasant including an expat lady that appeared to be a senior manager. We arrived at about 11:00 AM at the hotel but were not provided with rooms until 2:00PM (inspite of requesting them to speed it up a bit since we had travelled overnight and had very little sleep during our trip over) The location of the hotel was fairly good - quite close to Patong township and one could walk over in the evenings. During the day, they have a shuttle that takes you over every 30 minutes. The breakfast spread was extensive but you had the same food everyday - not much variety to talk about. The quality of the asian food as well as western food at the restaurant was good. However, the quality of India food was pathetic - it looked like the same food was being reheated and served every day. With regards to the Indian nan bread, one could whack somebody on the head and cause serious injury - it was that hard! Water in the restaurant was extremely expensive!!!!!!! Almost US$ 3 for a half litre bottle! Other food on offer - especially Thai food was very reasonably priced - pretty much in line with restaurants in Phuket. The temperature in the rooms was unacceptably hot - although we tried to keep the thermostat at 15 degrees C, it felt like it was 30 degrees C even until midnight. Housekeeping staff was friendly and helpful - anything we asked for was promptly attended to. Cocktails in the bar left much to be desired - they were some of the worst offerings we have ever had (although the service of the staff was good) - we tried different cocktails on 3 days and not even one was quite palatable. We booked here because we were informed by the travel agent that it was a 5 star property. I would think it is a 4 star at best considering the facilities. There is a seasonal surcharge (which i was not made aware of at the time of booking) which virtually doubled the cost that was offered to me by the travel agent and it was just not value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramkumar Ramakrishnan, Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wutti Sanjorn General Manager

AccorHotels certified review
Tina Business - 06/02/2018
« We hosted a conference which ran smoothly thanks to Tawisa and the staff. »

Our company hosted a conference at Novotel, and it went extremely smoothly. Tawisa and staff were helpful, reliable and exceeded our expectations. They made it easy to plan and coordinate this conference.

AccorHotels certified review
L. Couples - 05/02/2018
« Not good »

Checked in at 1700 hrs and the receptionist wasted time in checking us in as we learned later that the room was not ready. After a hot and thirsty ride from the airport (Promised a private car but turned out to be a mini bus) the receptionist when asked for cold water said was not possible and asked us to go to the bar in front of the reception. The toilet bowl in the room overflowed as it was blocked and the hygiene faucet could not turn off when depressed and flooded the bath room. No amenities like shaving cream, tooth brush or tooth brush available. Your taxi desk should be able to call a normal taxi instead of their own car hire. Breakfast buffet should be improved.

AccorHotels certified review
Susanne S. K. Couples - 04/02/2018
« Feel extremely relaxed »

Fredly staff Mew where very Nice the food was good very thing was fine the only thing we ned was a libery with books

AccorHotels certified review
Kiarash Families - 03/02/2018
« Very ordinary service »

Comparing with other Novotels I’ve been in other countries, the service was less than my expectation

AccorHotels certified review
Dave L. Families - 02/02/2018
« Great location »

Our family really enjoyed the way your family suites are setup. Breakfast was always great and all staff professional.

AccorHotels certified review
Mamoun A. A. Families - 31/01/2018
« Remarkable »

Lovely stay, beautiful location, amazing breakfast Buffett, safe & secure

AccorHotels certified review
Wilma D. Couples - 28/01/2018
« Fabulous »

Our stay was wonderful. All staff were very attentive to our needs. This is not my first stay at this hotel. When I knew I was coming back to Phuket there really wasn't too many decisions that had to be made about where we stayed.

AccorHotels certified review
Lily Families - 28/01/2018
« Good location friendly staff »

Very friendly staff and great shuttle service to centre of patong. Rooms well appointed but the outdoor areas around the resort were a bit tired. Had a few plumbing issues but probably normal in Phuket

AccorHotels certified review
Biren M. Families - 27/01/2018
« Very nice view overlooking patong beach »

Nice room , swimming pool and view of beach. There is no 24 hours room service even in late service no vegetarian option. We came late and hungry but no option from hotel. Second day we reached 6.00pm from day tour and " tired " but room 's cleaning was under progress. We waited a bit but it wad fustrating . Definately need to start late service with few veg. Option and look for guest comfort that we dont have to wait during room cleaning. A part from that we were very satisfied with all services. Surely visit again if those two service improve. Hope it will be. Thanks

AccorHotels certified review
Abdul H. C. Families - 25/01/2018
« It was amazing. »

It was a good experience as the location is excellent ,customer service, breakfast everything is good, only the thing need to improve is the cleanliness in the rooms rest everything is up to the mark.

AccorHotels certified review
Alex D. Families - 23/01/2018
« Extremely disappointing. »

I can not express enough how poor our stay was. My family and I chose this hotel for my 30th birthday and while it was evident that that meant nothing to anyone at this hotel, it was a special occasion for us, and not a cheap one. Our experience from the minute we walked into this 'resort' was appaling. After meeting with the manager Pure, we were advised he wanted to 'fix'this experience for us. I am assuming he thought a bowl of fruit would do the trick? And In fact our stay only got worse. To the point that on our day of check out, I checked out before the rest of my family due to flights, the hotel charged for our room charges, all good, paid and signed for and then when the rest of my family checked out your hotel reception staff accussed myself and my partner of never checking out and having 'just left' not paying a bill you were now trying to charge my family because of your hotel stuff up. I not only find this offensive but highly unprofessional. I have many many other points that happened on this trip that has made us never wanting to return to this 'resort' . I am happy to discuss that further via e-mail. However, from our experience it is very clear that you don't actually wish to make your guests happy and are only happy if we are to update negative reviews on trip advisor. Fortunately, for our family our relative is one of the senior Managers with the Accor group and he is very interested in hearing about our appaling stay at this 'resort' and the lack of customer service received here. The one compliment I will mention is your staff member Sae. What a friendly, polite happy gentleman. Thank you for making us smile everyday Sae.

AccorHotels certified review
Vinit Couples - 23/01/2018
« Amazing »

My stay at Novotel Phuket was amazing . Actually I booked the ocean view room but they showed me the city view room as my Bookings . Later on request they gave me free upgrade to superior ocean view . Staff was quite friendly but they should know more English . I found the property very well managed , too many plants and flowers . The bar, the swimming pool , buffet , everything was up to the mark . I was on my honeymoon and thank you so much for making it some of the best days of my life.

AccorHotels certified review
M F. Friends - 23/01/2018
« We loved the location, room and service »

All the staff were extremely friendly, polite and helpful. We enjoyed the buffet and restaurant Our room was spacious with great views.

AccorHotels certified review
Carl Families - 22/01/2018
« A more serene part of Patong »

Very enjoyable and relaxing. The 2 rooms we were initially offered - in building one were good rooms with a lousy outlook. Very disappointing for a 9 day stay. Simy, one of your guest relations staff was very understanding and managed to get an improved room for us - suite rather than 2 rooms. We were relocated back to building one after 2 days and following my concerns again as to the disappointing outlook we were offered improved rooms at a higher rate. I suggested to your staff to place us in one room with a view rather than 3 rooms without a view.This was agreed to by the manager and as a result we had a much more enjoyable stay. The booking was through Accor Vacation Club - it would have been better had we been advised when booking that the rooms on offer were the rooms with a street and roof view rather than a garden/sea view. Finally a thank you to Tok and Few at the tour desk who were able to reschedule a tour to Phi Phi without penalty following my wife's 24 hour illness.

AccorHotels certified review
Björn L. Families - 22/01/2018
« Så frächt, fint och trevligt. Alltid välkomnande bemötande. »

Some small "issues" (did not find better place to write this in..) - the room cleaning was often late with towels or water - the pool was in good condition and controlled several time a day, but there was some sand on bottom (i throwe away some "fruites" from the near by trees). - Bring to airport breakfist was a nice service but what was in that? who like that bread and.... bläää. The jouice and the bananas was good but we trow away the rest (same did the others thet left same time). - The hotel taxi service is a litle expensive but... all hotells have it like that (unfortunalty) - Nice service that we could go on a hotell transport to the shopping mall down town for free. - Wounderfull staff that was always with a smile and there to help/support. - check the screws in your sunbeds... I found two that was lose/broken.

AccorHotels certified review
Anonymous Couples - 20/01/2018
« Lovely »

Lovely holiday spoilt only by the rain.staff were very friendly.felt that working in the hotel trade there English would have been better but applies to only a couple of staff.overall a lovely hotel and staff.

AccorHotels certified review
Anonymous Families - 17/01/2018
« A clean, comfortable resort in a good location at a reasonable price. »

It was a pleasant stay in a clean room with all the amenities we needed for our stay. Overall, a very nice visit. Restaurant service was poor. Lunch food was poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert G., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sirisupa Chansaard Assistant Front Office Manager

AccorHotels certified review
Mark F. Couples - 15/01/2018
« A comfortable way to start a first time Thailand experience »

Good staff, clean rooms, nice facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark f., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please kindly share your experience on https://www.tripadvisor.com/Hotel_Review-g297930-d299572-Reviews-Novotel_Phuket_Resort-Patong_Kathu_Phuket.html. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Sirisupa Chansaard Assistant Front Office Manager

AccorHotels certified review
Kathy P. Families - 15/01/2018
« Disapointment »

Theft from hotel room Accident caused due to water leak

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