Hotel - Novotel Phuket Resort
Novotel Hotel Novotel Hotel

Novotel Phuket Resort Hotel

4.5/5 3,356 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PHUKET INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Boat excursions
  • Other sports activities
    • Croquet
    • Darts
    • Table tennis

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 2,886 reviews

Our guest reviews for Novotel Phuket Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,356 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Khalid B. Families - 17/07/2018 AccorHotels certified review
« Great hotel with a view of patong »

Hotel has great ocean and city views depends where your room is. The check in process took a bit too long for me. Rooms and bathroom are a bit small but to be expected from a big hotel chain. They had good facilities on site including 3 pools set in a cascading effect and another pool for exclusive us of certain room types. We had no issues with services and everything in the room was in order. The facilities on site are very good as well, tennis courts, gym, kids play room and the wi-fi connects without needing to log in. Breakfast was a bit cramped and in a sort of a maze due to their upgrading of the restaurant. It was not too much of an issue though. The variety could have been a bit better. The shuttle service to Jungceylon was a great service as well as the shuttle from the reception to the main gate (reception is about 5 storeys above the road level due to the hill.) Convenience store, pharmacy and tour booking as well as other stores just outside the hotel. Concierge service was fantastic.

AndreBoo Couples - 17/07/2018 TripAdvisor review
« The worst Novotel and worst Thailand hotel I have stayed at. »

The resort website promised so much and the pics looked great. However it was not what we expected from an Accor resort. The service was pretty ordinary, we waited several hours to get luggage delivered and a bucket of ice. The place is falling apart and poorly managed. You never saw a manager any time. Maintenance is non-existent. The place needs a revamp and upgrade. The breakfast is like hostel food and the restaurant hygiene standards are questionable. Very poor resort and not recommended at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AndreBoo, Greetings from Novotel Phuket Resort., Thank you very much for choosing to stay with Novotel Phuket Resort., unfortunately to learnt that your overall stay's experienced was lower than you expected, i personally terribly sorry and appreciated of your concerns of bringing some value points to our attention. I tried to find out about the website you mentioned i assumed you may occupied into building 3 or 4 which is not same in the website hence the demanded from our loyalty guests suggested it to remains as Thai Tradition feels however those rooms were renovated same time for all in latest 2016. In term of service where you kindly stated it issue had been addressed to direct manager in charge to have it solved and be rest assured it would not be repeated. I myself and some key management teams are visible at Breakfast and Lobby area on daily basic, as well the duty manager are always available at front desk for any assistance, unfortunately for your case we were missed even though my Guest Relation Officer had approached in house guests as much as she could do to be sure if the guests may be looking for any assistance. The maintenance is our key as to remains the value of asset and guests experience, we had just done tile replacement in main restaurant and other where is needed, but again the resort style and wet season you might felt the resort is looked old. About breakfast especially Hygienic which is the most important roles for our Chef and the team rather than serving delicious and presentation however i thank you very for reminding us as to reflect to our team to pay more attention on it issue. Nevertheless, thank you very much once again, and should there is any chance i can be of your further personal assistance or information you may have please do feel free to contact me as below. Kind regards, Wutti Sanjorn gm@novotelphuket.com

Cj Families - 16/07/2018 AccorHotels certified review
« Good location but attention to detail was lacking. »

The rooms are clean but only 2 towels were ever provided per room and we paid for a family room with 4 persons staying. The decor is fine, if a little dated. The speed of food service at lunch time in the hotel was extremely poor. We waited more than 30 minutes for drinks and even longer for the food. Compared to local restaurants which had much better food service, the price of food is very high in the hotel. No one person appeared to be in charge of any particular area and so think this led to problems. On the other hand we had very good service when the in room air con stopped working and when we needed to request extra sheets due to our child being ill.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire F., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have noted to your constructive feedback which is reflect to the our performance where we need to pay more attention on it and make it better as to be rest assured our guest stay's experience is the most memorable as much as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wutti Sanjorn General Manager

Nishant Couples - 15/07/2018 AccorHotels certified review
« Little late but upto mark »

Hotel is great , services are good and room is ausome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nishant G., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Scott Families - 13/07/2018 AccorHotels certified review
« Comfortable, but not polished. Staff try really hard to help but seam hampered »

Staff very friendly and helpful. Language barrier was frustrating at times, but understandable. Property maintenance needs attention. Rooms were made up daily, however tea/coffee did NOT get topped up. An indoor clothes line would have been helpful for towels/swimwear etc. if this was provided then daily ‘fresh towels’ would not have been needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria M., Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Regarding your comment about the cloths line in the room I will discuss with concerned department again for the possibility of having it. Once again, thank you very much for choosing our resort. While we understand that you were not 100% satisfactory. It would be such a pleasure to welcome you back to our improved resort. I do hope that you will give us another opportunity to serve you. Sincerely, Rerngsak S Front Office Manager

Mohammad F. Families - 11/07/2018 AccorHotels certified review
« I really enjoyed the atmosphere and friendly, all-smiling staff »

I really enjoyed the atmosphere and friendly, all-smiling staff. However, it would be more appreciated if you would increase the number of shuttles to take your guests to city center. We mostly walked to the city center due to insufficient shuttles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad F., Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Regarding your comment of shuttle I will discuss with the management team again. Once again, thank you very much for choosing our resort. While we understand that you were not 100% satisfactory. It would be such a pleasure to welcome you back to our improved resort. I do hope that you will give us another opportunity to serve you. It would be such a pleasure to welcome you back to our improved resort. Sincerely, Rerngsak S Front Office Manager

Shahid T. Families - 09/07/2018 AccorHotels certified review
« Delightful »

Novotel is situated in the perfect place. The hotel staff was very friendly and cooperative. The view of the beach from the hotel and our room was beautiful. The hotel gives a very home like feeling. I was very impressed by the general manager Wutti Sanjorn.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shahid Haroon T., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front office Manager

Virawat U. Solo - 08/07/2018 AccorHotels certified review
« very satisfying stay »

The room was excellent with a private pool access. The only thing that needs improvement is lacked of room service.One occassion where you need to wait at least 1 hour to get my ice delivered to my room. Overall it was an excellent stay at your hotel.

Elmarie Families - 07/07/2018 AccorHotels certified review
« excellent »

comfortable room, very friendly staff, great swimming pools

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elmarie C., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Friends getaway - 05/07/2018 TripAdvisor review
« Great location, no 24 hour room service »

Property location is situated on the north end of Patong, on a hill, in a secluded neighborhood. Nice and quiet compared to staying next to Tha Bangla. Property is showing signs of aging and could use a remodel in the near future. Private infinity pool for my booking was nice. Beds were comfortable, room was clean, and laundry service was quick. Hotel provides a shuttle service to the shopping mall and up/down the steep resort driveway. Negative review for no 24 hour room service. For a 4.5 star rated hotel, guests expect being able to order food in bed at anytime of day. This was not advertised. Moreover, the staff was rude when we called to ask about the lack of room service. I was left feeling let down from a Accor hotel. Next trip to Patong I'll pass on this property.

Samir K. L. Couples - 04/07/2018 AccorHotels certified review
« Project Engineer ( Instrumentation) »

Was impressed by the great ambience , hospitality & above all comforts in room was unique & worth sharing with Peers & friends. It was also nice to know that there were other Novotel hotels under this resort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samir Kumar L., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Yousuf P. Families - 04/07/2018 AccorHotels certified review
« MR Yousuf »

I CAME TO STAY IN THIS HOTEL BECAUSE MY BROTHER RECOMMENDED ME TO IT. FIRSTLY THE ROOM THAT WE WERE GIVEN WAS NOT GOOD AT ALL THE SOCKETS WERE NOT WORKING AND ANTS,MOSQUITOES IN THE ROOM. WE WERE GIVEN A ROOM AT THE TOP OF THE MOUNTAIN WHICH WE HAD PROBLEMS COMING UP AND DOWN. I HAD 2 ROOMS IN THE HOTEL. IN TOTAL WE WERE 5 ADULTS . AFTER ALL THE PROBLEMS WE WERE GIVEN ANOTHER ROOM WHICH WAS BETTER THAN WHAT WE HAD PREVIOUSLY. I LIKE THE POOL AREA ALSO SOME OF THE STAFF WERE VERY NICE. I HAD A DISABLE BROTHER WITH ME WHO HAD THE MOST PROBLEMS IN THIS HOTEL BECAUSE OF THE ROOM ISSUES I HOPE YOU CAN DO SOMETHING BETTER IN THE FUTURE AND GIVE US BETTER ROOMS AND A FREE UPGRADE.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Greetings from Novotel Phuket Resort., First of all, i would like to express my most heartfelt to you for choosing to stay at Novotel Resort., i was gladly and thanks for given me a chance to met up with you before leaving my place, i had taken all the constructive feedback to kindly brought up and had already addressed to the team for an improvement. Mr. P. once again please accepted my most sincerely sorry for any inconvenience you and your family had encountered to be rest assured and retains the trust to our brand and service hospitality, culture please never hesitate to let me know if you have any customers or yourself have planing to visit Phuket in the near future. Wish you all the best, Regards, Sincerely, Wutti Sanjorn

Fiona C. Families - 02/07/2018 AccorHotels certified review
« amzing »

loved staying with you. Rooms were super clean, breakfast was delicious, staff were super friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona Lee Hardy c., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Sourav Families - 02/07/2018 AccorHotels certified review
« Nice Hotel with courteous staff »

I had an amazing experience with this hotel. Nicely located, views from this hotel is awesome. Very courteous staff, willing to help you all the time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sourav kumar N., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Vivek B. Families - 30/06/2018 AccorHotels certified review
« Satisfied »

Nice room and amenities. Need to improve on housekeeping and restaurant food service and variety

Anil M. Couples - 29/06/2018 AccorHotels certified review
« Pathetic »

Very big resort and staff is very less to manage. Plus all services are very slow. Had to wait 2 hours just to check in. Check in time is supposed to be 2 p.m. and i was made to wait till 4 p.m. despite arriving at 2p.m. and despite informing the hotel staff a day prior about my arrival time. Very missmanaged Resort. Only 2 Positives. I got an upgrade because i had to wait for 2 hours to check in and the room i was alloted was amazing with beautiful view. The resort is amazing and i loved the location and pool but it was the staff that was very slow.

Vivek J. Families - 27/06/2018 AccorHotels certified review
« Awesome »

Staff was very respectfully handling us. Specially chef Mr. Best , Tisha and guitar in V launge we had great food and best service. Resort is at best location and well designed. Definitely shall come again at same room 518 we stayed. Thanks

Angela Couples - 26/06/2018 AccorHotels certified review
« Friendly service »

Very good, very happy with the tour bookings lady Fai, she was very friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela R., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Wendy M. Couples - 26/06/2018 AccorHotels certified review
« Starting too look very old and tired »

Staff are lovely. Breakfast was good with plenty of variety. Check in was delayed due to bus loads of Indian guests and our room was not ready when we finally did check in. Some 40 minutes later. Allocated room was very old with mouldy blind in bathroom and cracked floor tiles. Resort manager upgraded us to a much better room in the refurbished block. We were very happy with our new room The advertised Refurbishment being the main reason for us returning. The Indian guests that were staying there (and there were bus loads) we found to be very rude and aggressive, often pushing in front of us at breakfast and interrupting when we were making enquiries. Not the hotels fault of course but doesn’t add to the overall experience. Sae and the other security staff excellent as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy M., Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. The hotel actually has been refurbished 2 years ago, however, I understand that some part still look old. Unfortunately, the period you stayed we had a big group of Indian to fulfill our business in low season. We usually don't have such a group in our hotel. It would be such a pleasure to welcome you back to our improved resort. Sincerely, Rerngsak S Front Office Manager

Nitesh G. Families - 24/06/2018 AccorHotels certified review
« Comfortable »

My bookings were all pre-paid but still I was asked to deposit a security money of 5000 bhat. This was my first impression which later improved as the days went by and I enjoyed the services especially the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nitesh g., Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Regarding your comment about the deposit this is the hotel strict policy that we have to do . Once again, thank you very much for choosing our resort. While we understand that you were not 100% satisfactory. It would be such a pleasure to welcome you back to our improved resort. I do hope that you will give us another opportunity to serve you. It would be such a pleasure to welcome you back to our improved resort. Sincerely, Rerngsak S Front Office Manager

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