Hotel - Novotel Phuket Resort
Novotel Hotel Novotel Hotel

Novotel Phuket Resort Hotel

4.5/5 3,567 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PHUKET INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Boat excursions
  • Table tennis

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,151 reviews

Our guest reviews for Novotel Phuket Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,567 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Nupur B. Couples - 12/11/2018 AccorHotels certified review
« Awesome »

It was all great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nupur Gurunandan B., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Ravi K. Friends - 12/11/2018 AccorHotels certified review
« Cocroches all around my room. »

Witnessed cocroches at the different places of my room. Had to called housekeeping for about 5 times and no one appeared for about 45 mins. Extremely dissatisfied stay at the property. Had to check out a day prior because of bad experience I had to face. I am a travel agent too and don't want my client to face the same. We are the the gold channel partner with Expedia and reported the same to them too. This property is officially blacklisted from our inventory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ravi k., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry you have had such problems with our cleanliness, and I have passed it to subcontractor who are taking care of the pest control in our hotel. Please accept our sincere apologies, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rerngsak S Front Office Manager

Ashish Families - 12/11/2018 AccorHotels certified review
« Overall good »

Overall good, however the Housekeeping service was not upto the mark.

Daryl S. Couples - 10/11/2018 AccorHotels certified review
« Like a friendly family »

Felt like home thanks to Michael the manager Mr watti,Peary,Kath,Mr pure,miss new, Miss Fon ,pang ,phiphi and all others that made my stay so great .learn to whistle see you all next year

Shell Couples - 10/11/2018 AccorHotels certified review
« Beautiful »

It was a lovely relaxing stay, staff very friendly and helpful. Our room was not ready when we got there but 4 people came in too clean it.

B.p. Families - 09/11/2018 AccorHotels certified review
« Wonderful Vacation »

Surprise, accor staff upgrade room for me, deluxe sea view 2 room Wonderful stuff, Wonderful place,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bundit P., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Sarah Families - 09/11/2018 AccorHotels certified review
« Dropped standards »

The reception and staff were generally friendly and nice, especially with our baby. However, the housekeeping standards did not meet my expectations. When we arrived, the amenities were incomplete in our room - we didn't get the complete toiletries or even a bath mat/hand towel. The following days, it felt like housekeeping would top up and replace the towels and toiletries randomly - never a complete set was there. There was also a cleaning trolley left in front of our door the entire stay! After a few days it started collecting flies around it and in front of our door. Our trash was also not collected and left outside our door for more than a day at a time. I was also quite shocked when I called for housekeeping, was spoken a bit harshly to and was hung up on :( (not sure what that was about). Overall it could have been a more pleasant experience...

Pascal A. R. Couples - 08/11/2018 AccorHotels certified review
« Great stay at Novotel Phuket resort »

We stayed in the hotel from 25/10/18 till 06/11/18. For my wife and myself this was our second travel to Phuket. First time we stayed in Novotel Phuket resort, from the moment we arrived in Phuket we were welcomed by the shuttle service from the hotel, the shuttle was waiting for us, even we landen too early. We felt very Welcome and this feeling continue during the whole stay. The hotel personeel was always very friendly what made us feel very happy. The room was very nice whit all the aminities we needed. Good bed , nice terrasse and bathroom. The room was very good cleaned everyday and there was always free mineral water available. Were were every morning very happy to go to the breakfast, the breakfast had more than enough variation and staff was always very friendly. Every staff member from the hotel was always very friendly and willing to help, We had a great stay, Thx to all ste staff at the hotel. We wil surely come back to Novotel Phuket resort because this was one of out best holidays ever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pascal S., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Adnan Couples - 07/11/2018 AccorHotels certified review
« disappointed and the hotel needs to be improved »

This hotel didn't meet our expectations and certainly not the Novotel standards we expected. it is hard to write such a review . we experienced some minor issues that made our holiday experience less enjoyable than we would have liked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adnan D., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Therefore, to keep the luxury alive we have some renovation in the property. I am sorry to hear that your expectation didn't match with our services. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Preet Kaur Guest Experience Manager

Margaret K. Couples - 07/11/2018 AccorHotels certified review
« Fabulous Getaway »

We were recently in Phuket to celebrate our 20th Wedding Anniversary, so we bought a Luxury Escape package to the Novotel. From the moment we arrived we were greeted with warmth and kindness. We had a lovely Deluxe Ocean View Room with amazing views and the Sunsets were unbelievably amazing. The Staff make this Hotel one to stay in for sure we most certainly will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret Dawn K., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Magdy Solo - 06/11/2018 AccorHotels certified review
« Good »

It was only one night however next time I am planning to stay with my family. As it was good and looking forward for next time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magdy Yacub A., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Hinal Friends - 06/11/2018 AccorHotels certified review
« Overall good experience »

You can add more options In Indian breakfast and food for lunch and dinner Otherwise it was pleasure to stay at Novotel!! God bless you!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hinal S., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. We have very well noted your concern about having less options for Indian food during breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

John K. Couples - 06/11/2018 AccorHotels certified review
« HAPPY »

HAPPY HELPFULL STAFF FOOD GREAT CANNOT FAULT AS OVERALL EXPERIENCE PERFECT

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Anthony K., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Deilene S. Couples - 05/11/2018 AccorHotels certified review
« Staff were amazing, great location, happy with our stay »

Very good, just mosquito issue in our wardrobe, but was addressed. Security guards were amazing, housecleaning and reception also great. We will return for sure. Highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deilene S., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preet Kaur Guest Experience Manager

Anonymous Solo - 05/11/2018 AccorHotels certified review
« Lacking sufficient and competent staff »

Surprisingly poor staffing level. Weak and inefficient Wifi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard T., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Preet Kaur Guest Experience Manager

Jordan Solo - 03/11/2018 AccorHotels certified review
« Disappointing »

My stay was fantastic until I checked out & found that my property had been taken whilst I was checking out - I have sent a complaint form through.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jordan T., Greetings from Novotel Phuket Resort., Thank you for taken your time to share your recent stay's feedback unfortunately to heard about how you were disappointed at check out whereas you mention the lost property, i would be very much appreciated if you could email me direct with provide more details. Nevertheless, we would like to thank you very much for choosing stay with Novotel Phuket Resort., With personal best regards, Wutti Sanjorn General Manager

Elizabeth H. Couples - 02/11/2018 AccorHotels certified review

Everyone was extremely pleasant and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth H., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Subhash K. S. Friends - 02/11/2018 AccorHotels certified review

Very good But spa should be need to be more interesting and animities like sona and stem Bath.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Subhash kumar S., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive feedback for an improvement to serve better. We always inform to our guests about hotel services and room amenities however, I apologize on behalf of my team that room amenities was not been shared with you. I will share your comments with our team. I am sure that this feedback will serve as an improvement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant and comfortable. Sincerely, Preet Kaur Guest Experience Manager

Peter W. Couples - 01/11/2018 AccorHotels certified review
« great »

the hotel was great, needs some more organization but the overall experience was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter W., Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Regarding your comment in some departments that need to be improved I will strict and solve this with my team. Once again, thank you very much for choosing our resort. While we understand that you were not 100% satisfactory. It would be such a pleasure to welcome you back to our improved resort. I do hope that you will give us another opportunity to serve you. It would be such a pleasure to welcome you back to our improved resort. Sincerely, Rerngsak S Front Office Manager

Shea S. Couples - 01/11/2018 AccorHotels certified review
« Relaxing and beautiful »

We had a great time! Close to everything but just far enough out of the busy areas. Amazing staff, could not thank them enough for making our stay such a special experience. We had a few hiccups with the booking from our travel agent. But Novotel completely took control of the situation and resolved it. Everything was on point, room service was great, pools and rooms were clean and the bar staff we so friendly and made the best cocktails. Highly recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shea S., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

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