Hotel - Novotel Phuket Resort
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Novotel Hotel

Novotel Phuket Resort Hotel

282 Phrabaramee Rd  PATONG  KATHU 
83150  PHUKET
THAILAND

2,977 reviews
TripAdvisor Rating Based on 2,977 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air Conditioning
  • PHUKET INTL
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Glass bottom boat  (Nearby)
  • Other sports activities
    • Croquet
    • Darts
    • Table tennis

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,123 reviews

Our guest reviews for Novotel Phuket Resort

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,977 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Karen Y. Couples - 15/08/2017
« chargeable items »

Room was good, except for certain issues that require some attention from the hotel/management; 6th Aug. Went for breakfast, attitude of the staff was utterly bad. Did I owe them something? No greetings, invited me to sit and clear the used dishes left by previous guest but stop short of cleaning the table. It was so dirty until I have to get them to clean. When I do so, they gave me a super bad attitude which I am appalled. Didn't want to spoil my anniversary trip, I brush it off telling myself it's a one-off case. 8th Aug The day we check out. When we check in, no one mentioned to us the laundry bag and bathroom slippers are chargeable or else we would have ensured they are around in the room. Firstly; there wasn't any laundry bag in the room except the bathroom slippers. However, it was wet and dirty after a few days of using it and we conveniently threw it away without thinking twice. Upon check out, I was like being interrogated at the front desk asking me where and when I threw it away?!! My hubby was not pleased with the way the front desk spoke to me and told them to just charge to our account and stop questioning over such a small amount.. However, they keep calling the room service and back in asking me where and when did I throw the bathroom slippers. Quite frankly, I was pretty upset about this and may i ask, was the bathroom slippers and laundry bag so important to Novotel that you insist to know HOW and WHERE/WHEN I threw it away??! And we were even prepared to pay for it since we threw it away in the first place, Why treat us (guest) as if they are thieves..?!! I strongly recommend to Novotel /Chain of hotels within Accor, provide a list of what are the chargeable items to allow guest to tally with the front desk before handling over the keys to us. Who knows the next time, you are going to charge us for things that are not listed or exist in the rooms! I'm not sure if we will even consider Novotel or any other hotel chains under Accor in the near future. Thank you

AccorHotels certified review
Shelley Friends - 14/08/2017
« Fun company, disappointed with the accommodation. »

The staff were helpful however a number of issues were very disappointing. We booked the room for a double, we were provided with 2 twin beds. The hotel was supposed to have been upgraded, but our room was definitely not. We are in our 60's and had to try and get in and out of a bath/shower that was incredibly difficult to do without mobility aids such as hand rails. It was very dangerous and I slipped and hurt myself. We booked through the hotel a full day tour provided by the hotel with a driver. He barely spoke English and did not understand when we asked to go along the coast road. Why would you provide an all day driver to English speaking tourists when he couldn't communicate, which was frankly ludicrous. Our room was rarely cleaned when we returned at the end of the day. We understand you were short staffed in housekeeping, but no towels left, sheets with holes and rips in the quilt covers left a poor impression. We were advised that we would get complimentary cocktails each night, but then were advised it was only the "reduced" list of cocktails. Pretty poor as was the selection. The breakfasts were nice, the dinners we attended not so great. The poolside meals were good.

AccorHotels certified review
Nathan Families - 13/08/2017
« Excellent »

Attentive staff and personalized experience. Great customer service

AccorHotels certified review
Ginboy Business - 13/08/2017

Great spot and good service

AccorHotels certified review
Julie E. Business - 12/08/2017
« Always comfortable and an enjoyable stay. »

Novotel has always been my first choice in Phuket. Firstly, I came alone, then my husband with me, then my husband and one of my girls have stayed and loved their attention to detail as well as customer service. I can't wait to return with my youngest daughter next year and catch up with some of the staff that I have known ever since 2015.

AccorHotels certified review
Hasan Families - 12/08/2017
« Nice experience »

Qiut good, service was slow, there was no elevator for our room so we have to go through long stares.

AccorHotels certified review
Kevin M. Business - 12/08/2017
« Friendly staff but very over priced »

It was just a room and the up down the stairs was a bit much.

AccorHotels certified review
Abdulrahman Families - 12/08/2017
« As good as expected »

Staff were friendly and helpful. Ocean view room was amazing and had a breathtaking view from our balcony. The twin beds were combined to make a large bed me, my wife, our 4 year old son, and 1.5yr old infant slept all together. Baby cot was provided as well as the sofa bed in the room. The food was good. There are a lot of pools we only tried the kids pool, it was never crowded because everyone had I think 4 choices of pools. Housekeeping were always on time and did a good job, the lady knew we had 2 kids so she always put 2 extra towels. Security guards always offered help in loading and unloading our kids trolleys into and out of taxi cars. One of the nights we came back late and it was raining, we had to carry the children because they were asleep; a staff member asked us to wait so he could give us umbrellas to walk in a 10meter distance. That was nice because umbrellas are provided in our room but we didn't take them. Free shuttle from and to the gate was very helpful. Taxi services counter was available. Location was good and 5 minutes away from the center by car. We simply loved it, one of the best hotels we stayed in. As I have mentioned all the advantages, I have to mentioned the disadvantages as well: 1. Some room service staff members do not understand English very well that they cannot take your order. 2. Mr. Edson, the dining manager was very rude to us. After breakfast, my wife walked out with a piece of bread, a boiled egg, and one slice of watermelon for our 4 year old child who we left in the room sleeping. He stopped us in the middle of the corridor and said in a loud voice "excuse me this is a hotel restaurant bar there is no take away" I told hime there is a much more polite way of saying this and asked him to apologize to my wife immediately. You see, I was perfectly fine with paying for a whole breadbasket, a fruit platter, and boiled eggs altogether just so my child would have good food, there was no need for him to treat us like savages, he could have suggested the breakfast menu or simply charged us some imaginary amount, much better than yelling at my wife on our vacation. 3. I have paid 2800baht extra to extend my checkout till 5pm. Given that said, the staff member called kipper called my room 4 times starting 4:30 ando eventually I left the room at 4:55, I still had 5 minutes more, they shouldn't have bothered me. I remembered that I forgot my kids trolleys at the hotel on my way to the airport and had to ask another taxi to bring them for me before my flight.

AccorHotels certified review
K. S. K. C. Families - 11/08/2017
« Very poor experience »

Reception was rude and asked why I booked using a different name to my passport - that's because its my work name on the credit card! Asked me to sign on my credit card authorization of 4k thb but didn't cancel my transaction during checkout cos the operations person is not around! Another incident - in room dining charged me for a meal when i already told them i didnt want to order cos waiting time is 45 mins and my son can't wait. Had to dispute the charge during checkout... they had the cheek to charge me when i didnt sign on the receipt!!! I hope accor will pick up your CX ... its a very disappointing experience and I've stayed in other accor hotels like pullman which was excellent. I hope you can make sure my authorization fee is cancelled.

AccorHotels certified review
Darrol M. Families - 10/08/2017
« Mr M. »

Our stay was an absolute delight,

AccorHotels certified review
Jatupong Friends - 09/08/2017
« Perfect »

Everything was perfect, thank you for good resort and good service for my vacation. please keep this standard and go ahead.

AccorHotels certified review
Anonymous Solo - 09/08/2017

Great location , clean, very friendly staff

AccorHotels certified review
Anonymous Business - 08/08/2017
« Mr Kenneth F. »

Room was great and the staff were very friendly and helpful

AccorHotels certified review
Mark P. Business - 08/08/2017
« Mark P. »

Hotel is quite, clean, the staff very friendly and hospitable, the food was good, breakfast has a decent range, the bar is great to sit and have a coffee, drink or just a chat in. The wifi is nice and strong. House keeping a very high standard.

AccorHotels certified review
Veronica L. Couples - 08/08/2017

Room was good. Bathroom cleaning needs to be better. Staff very friendly and helpful.

AccorHotels certified review
Lian Business - 08/08/2017
« adequate for our needs »

Staff was friendly and helpful. The shower over the bath was a problem - too high and slippery to safely step in and out of for a shorter person.

AccorHotels certified review
Alun D. Business - 07/08/2017
« Excellent service and great new rooms. »

The staff were very helpful at all our events and made our stay very enjoyable.

AccorHotels certified review
Lawrence S. Couples - 07/08/2017
« Mr »

Very clean and relaxing, the Service was great with a smile..

AccorHotels certified review
Erik K. Business - 07/08/2017
« Service was excellent from arrival to departure through the staff that was always friendly and attentive. »

We loved our stay and would recommend it to everyone from business people to holiday makers. Even the steep hill is no issue with pick up's going back and forth all the time to take satisfied customers.

AccorHotels certified review
Elaine Friends - 07/08/2017
« Not as good as what I was expecting,from a 4-5 star hotel »

The fact it's on the side of a hillside was pictureque,but torture to get up and down even with the little car. The sun beds were the most uncomfortable I have ever experienced,maybe someone in management should try lying there for an hour.We did complain a couple of times about the poolside service at the top pool(adult pool) and yet the bar is at the bottom pool where all the kids activities were,( maybe a little rethink there).We also had to get the plumber in a couple of times for the toilet being blocked,also shower used to stop mid- shower. Breakfast was ok but never really got anything that was hot. The staff were nice and helpful when they could be.

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