Hotel - Novotel Phuket Resort
Novotel Hotel Novotel Hotel

Novotel Phuket Resort Hotel

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4.5/5 3,048 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Outdoor unheated pool
  • Breakfast buffet
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air Conditioning
  • PHUKET INTL
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Glass bottom boat  (Nearby)
  • Other sports activities
    • Croquet
    • Darts
    • Table tennis

Catering

  • Breakfast buffet
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,275 reviews

Our guest reviews for Novotel Phuket Resort

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,048 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Cassie M. Couples - 11/10/2017
« Good »

Good service, Nice hotel

AccorHotels certified review
Sahil S. Families - 11/10/2017
« Hospitality at its best... »

One of the most wonderful experiences I had.. Greetings from Alex at check in were excellent... Views are excellent... Location is perfect.. Great Modern rooms and bedding.. Private pool rooms... Sea view rooms.. SPA services.. Pool side Bar.. Evening Tea with VIP treatment... Everything was just perfect.. May be hotel is not advertising about it much.. I opted this hotel just because of brand name... But with these facilities, any brand will do... They should advertise more... This hotel should always be fully packed... I enjoyed my stay and I thank every staff member, be it front desk, the housekeeping, the security, for making it memorable.. Thank you... Regards, Sahil

AccorHotels certified review
A. A. Couples - 10/10/2017
« It was very lovely and wonderful »

It was very lovely.view from our room was jaw dropping.truly natures beauty.the service and staff were very good

AccorHotels certified review
Helen M. Families - 09/10/2017
« We were very happy with the Hotel facilities. The staff were friendly and helpful and food was terrific. »

We found all of the staff at Novotel extremely helpful and courteous. We used the tour and taxi counters and found the staff very friendly and knowledgeable. Devi on the tour desk was terrific. The security guards were great, especially the guy at the top. He was a joy to see each day. We enjoyed the restaurants many times and I particularly enjoyed doing the one on one cooking class with Oudi. Our only problem was with the young French man, Alexis. When we requested a late check out on the night prior to our departure, he told us that the "entire hotel was fully booked out". Upon our return to the room, I checked this on the internet and believed it to be untrue. The following morning, I went to the desk again and checked with the lovely local staff and they were happy to provide us with a late check out. We paid the appropriate fee and this was a much better option for a family of four, not flying until 8:00 pm. We checked out a 4:00 pm and really appreciated this assistance.

AccorHotels certified review
Jeet P. Families - 09/10/2017
« Good »

There arent vegetarian options So this thing u need to take care of

AccorHotels certified review
Navid G. Couples - 09/10/2017
« memorable »

It is very magnificent and beautiful and memorable in our memory. Hoping to repeat it again

AccorHotels certified review
Bertus E. Families - 08/10/2017
« Highly overrated hotel »

In short, my visit to the Novotel Resort Phuket was underwhelming. My family and I visit Phuket annually so we are very well acquainted with the standards and what to expect. Compared to other 4 star hotels like the Holiday In Resort, the Novotel is very disappointing. 1) The breakfast area battles to cope with the amount of guests every morning. It was usually unpleasant to have breakfast because of the large amount of people trying to use such a small restaurant. The layout was stupid eg. the grilled potatoes is exactly where you wait for your omelette - so this station is occupied by those waiting for omelettes and you cannot get potatoes until they leave. 2) The composition of the breakfast menu is questionable. Many mornings the Asian section did not have any bread such as Naan or Chapati - how can you have Asian Breakfast without this? One of the coffee machines usually was out of order. 3) Ice was a scarce commodity at this hotel. No ice machine on every floor like the Holiday Inn. You had to phone and usually the wait was 1 hour at least if you wanted a drink in your room. Several times the ice did not arrive at all even after multiple requests. 4) The patio door in our room was incredibly noisy and un-lubricated and woke up the whole neighborhood when opened. We asked to have this serviced but zero reaction. 5) The towels at the pool we frayed and in serious need of replacement. 6) The Wi-Fi password changed every couple of days without anybody notifying us and then it required us to inquire how to connect. 7) Compared to other hotels like the holiday in, the staff's competence of English was limited and it was usually very difficult to communicate with them. 8) I was denied the 16h00 checkout that my Genius status on Booking.com entitles me to. I was told by management that my booking with them was through a third party that does not honour my Genius status. 9) Even though we paid for 2 adults and 2 children, we had to phone every day to have towels supplied for the children. They conveniently forgot every day. 10) Room cleaning schedule was very disappointing. On a family holiday you expect your room to be serviced by 11:00 latest. Most of the days the room service was only done by about 16h00. 11) The electric connections in the room were basically useless. Many of the plugs were incorrectly wired. eg the plugs on the panel on the headboard were connected to the light switches. So they only worked if the beside lamps were switched on - stupid. The ones that worked when the lights were switched off, did not make proper contact and you have to shimmy them to eventually get them to make contact with connectors. What is most concerning is that I twice asked to have direct face time with the manager and discuss these issues because I also believe my suggestions can make a contribution to improve service levels - both times I was told that he was not available.

AccorHotels certified review
Derek N. Business - 07/10/2017
« Nice Hotel »

It was nice and got even better as the hotel upgraded my room

AccorHotels certified review
Yaser Families - 07/10/2017
« Really Good Services and Good Experince »

I am really happy to convinced my friends to choose Novotel resort as our hotel during our trip to Phuket last week. Kind staff, beautiful area, clean rooms, excellent services and good location are the things you can get from this hotel. Hope to see Phuket and Novotel again in future.

AccorHotels certified review
Adam Families - 07/10/2017
« Good experience »

The cleaner ying and car park attendant sae were both excellent.The hotel is was very good staff were very helpful buffet breakfast was excellent.The seafood buffet was a bit disappointing but the bbq buffet was excellent.Room service was excellent but drinks are are bit overpriced.More free shuttles are needed to surrounding areas as spent a lot on tuk Tuks and taxis.We had a power failure for 6 hours and took 3 hours to be told this after ringing a few times.

AccorHotels certified review
Hamid M. Couples - 07/10/2017
« relaxing resort with fantastic view »

Thanks to Novotel staff , me and my partner had a very fantastic holiday , I was in Istanbul Novotel hotel before and every thing in this resort was as i expected from novotel , Staff very friendly and very helpful , Room was big with good modern decorated with good view , Room cleaning was very good breakfast was very good and also the seafood buffet dinner was marvelous and finally i recommend this hotel to every one who want to have a fantastic vacation near patong beach in phuket area

AccorHotels certified review
Tammy Couples - 06/10/2017
« Once in a lifetime »

Because we booked a room with a breathtaking view, Our trip was extremely wonderful. From pool, to breakfast to in room dining to staff

TripAdvisor review
Family - 06/10/2017
« Nice Family friendly resort »

Nice resort near the Patong beach. Traveled with family and enjoyed every moment of it. great 3 tiered pool with activities which my kids enjoyed very much. Friendly staff immediately changed my parents room after we requested as it was difficult to climb a lot of stairs for them. Shuttle service is very helpful. Room service was yummy. Overall great stay.

AccorHotels certified review
Raj S. Families - 05/10/2017
« Great Holiday »

My family and I had a fantastic time at the Novotel Phuket Resort. The staff were all very helpful and friendly. Breakfast buffet was a good selection of western and Asian options and the Thai Cooking class with Chef Anan was fantastic.

AccorHotels certified review
P. Friends - 04/10/2017
« Great stay »

The room is cozy.

AccorHotels certified review
Sg Families - 04/10/2017
« Super family trip »

Great experience over all

AccorHotels certified review
Andy Couples - 03/10/2017
« Andy »

People were kind , polite very nice. The shower was leaking water through the shower screen into the main part of the bathroom. Also the balcony was always flooded whether we had a little or a lot of rain. Poor drainage. TV reception was average.

AccorHotels certified review
Muhammad F. Families - 02/10/2017
« Amazing stay with an amazing view »

we were overwhelmed by the quality of service, the only negative impact was on arrival there was no cold/hot towels or refreshments served and the rest of the quest were given. we werra group of 4 adults and 2 infants, anyhow Staff like Ambre (intern) and alexis (intern) were amazingly doing thier work, worth remembering their names. :)

AccorHotels certified review
Peldania Families - 02/10/2017
« Love it »

We like the lady in the transport dept (forget the name) And also our driver mr SidanVery nice and funny

AccorHotels certified review
Alfred P. Families - 02/10/2017
« Our stay at Novotel Patong was comfortable and safe »

Comfortable and safe. Staffing at Novotel Patong Resort made us feel safe and secure. All staff were friendly to resort guests. My favourite was the "Captain' of the lobby car park who wore the officer hat and saluted guests arriving, departing and also guests walking past him on their way to breakfast or dinner!. How good is that!

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