Hotel - Novotel Phuket Resort
Novotel Hotel Novotel Hotel

Novotel Phuket Resort Hotel

4.5/5 3,457 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PHUKET INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Boat excursions
  • Other sports activities
    • Croquet
    • Darts
    • Table tennis

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,028 reviews

Our guest reviews for Novotel Phuket Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,457 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
C. Y. Z. Couples - 06/09/2018 AccorHotels certified review
« Not very satisfied at all »

Each time after house keeping, no toothbrush been provided ! I needed to call house keeping to send toothbrush every day ! And was wondering why hotel not provided hair comb ! And the first day, room are provided free solf drink and snacks, the day after tomorrow, no more provided again. But car provided to hotel room every time are good managed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuzhen C., Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. As our standard set up each room type is different some amenities are upon request, especially comb and tooth brush. The welcome mini bar is set 1 time upon arrival is our standard, however, we will strict and solve this with my team if any guests request something next day they can automatically set up. Once again, thank you very much for choosing our resort. While we understand that you were not 100% satisfactory. It would be such a pleasure to welcome you back to our improved resort. I do hope that you will give us another opportunity to serve you. It would be such a pleasure to welcome you back to our improved resort. Sincerely, Rerngsak S Front Office Manager

Family - 05/09/2018 TripAdvisor review
« Good Hospitality »

Again and again, Thai hospitality trumps everything. We had an issue with the room upon checking-in but reception sorted it out for us nicely and we were very grateful. The General Manager even took time out to come meet us the next day to make sure everything ok. This property is just walking distance to Patong Beach and all its trappings

Sharon O. B. C. Couples - 02/09/2018 AccorHotels certified review
« Ms »

Great Customer service . I would like to thank you for your team are so fabulous and attentive . They make us feel comfortable and royalty during our stay . Worth to join as Accor Plus member as being well taking care during the stay. Its make my day so very special .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bee Shoo O., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Parveen Families - 02/09/2018 AccorHotels certified review
« Not satisfied »

I was disappointed with quality of furniture and overall rooms given its an Accor brand hotel. Though I upgraded my room but overall it was unsatisfactory. Breakfast was mediocre and we ordered food only once and it was a let down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear parveen L., Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Regarding your comment of the food we will look into point again what we need to improve urgently. Once again, thank you very much for choosing our resort. While we understand that you were not 100% satisfactory. It would be such a pleasure to welcome you back to our improved resort. I do hope that you will give us another opportunity to serve you. It would be such a pleasure to welcome you back to our improved resort. Sincerely, Rerngsak S Front Office Manager

Ravi Families - 30/08/2018 AccorHotels certified review
« Delayed check out of 2 hours not entertained »

I was staying with my family and requested for 2 hour delayed check out, the response was very cold and negative

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ravi G., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Late departure is subject to availability when our occupancy is high we are sorry that we cant provide as it will affect to the arrival again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rerngsak S Front Office Manager

Allan S. Families - 29/08/2018 AccorHotels certified review
« Room and breakfast was good. Resort was old and run down »

Average. Nanny didn't follow instructions. Probably did not understand English. Checkin was a drama as we changed our credit card since booking. Checkout took even longer - approx 25min. Really poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan james S., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The services you experienced was most unlikely our usual high standards of service and courtesy. The staff who don't understand English will get trained soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rerngsak S Front Office Manager

Ahmad Couples - 29/08/2018 AccorHotels certified review
« Good experience.. »

Nice hotel .. good location .. but poor hotel design .. need to walk & climb stairs alot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmad Mostafa M., Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Regarding each point you comment I will strict and solve this with my team to avoid not not to happen again. Once again, thank you very much for choosing our resort. While we understand that you were not 100% satisfactory. It would be such a pleasure to welcome you back to our improved resort. I do hope that you will give us another opportunity to serve you. It would be such a pleasure to welcome you back to our improved resort. Sincerely, Rerngsak S Front Office Manager

Anonymous Families - 29/08/2018 AccorHotels certified review
« hotel not good »

Bad hotel the service not good the room very old no left room service very slow brekfast not good very far for the batong beach there ara many fly and insect in the hotel I will not book this hotel again in the future

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rakan A., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rerngsak S Front Office Manager

Jessica Business - 28/08/2018 AccorHotels certified review

Lovely staff and service. Beautiful room and resort in general (stayed in the deluxe room). Hotel breakfast was amazing, enjoyed the vast range. Would recommend and stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica L., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Rajeev M. Families - 27/08/2018 AccorHotels certified review
« Just basic .. not to be part of memory »

Basic stay .. AC in room not much effective ..cushion of chairs in balcony torn n water soaked.. no wow feel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajeev M., Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Regarding your comment each point I will strict and solve this with my team. Once again, thank you very much for choosing our resort. While we understand that you were not 100% satisfactory. It would be such a pleasure to welcome you back to our improved resort. I do hope that you will give us another opportunity to serve you. It would be such a pleasure to welcome you back to our improved resort. Sincerely, Rerngsak S Front Office Manager

Jitender O. Families - 27/08/2018 AccorHotels certified review
« Simply Awsome »

Amazing Bfast amazing room & great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jetender O., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

N.j. Couples - 23/08/2018 AccorHotels certified review

Well look after by the staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadarajah J., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Kerwin L. Families - 22/08/2018 AccorHotels certified review
« A pleasant stay in Phuket »

Ideal location for leisure travel. Good service provided by the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hai L., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Nami Families - 21/08/2018 AccorHotels certified review
« Private swimming pool was good. »

< Things liked> Kids loved the room with a swimming pool. Can go directly swimming from the room - that was an amazing experience. When we arrived, room was not ready yet, but one of the staff offered a changing room in gym, so that we could go to the swimming pool immediately, having lunch at pool side, then could go to the room after we enjoyed. Also check out extension until 3:30 pm was helpful - we could swim in the swimming pool until the last minute of our departure, took shower at room, and left for the airport. <suggestion for=&quot;&quot; further=&quot;&quot; improvement=&quot;&quot;> For family stay, free big floater for both private and common swimming pool, and slider for the common pool would maximize our stay at the hotel. If possible, it would be great if we can have water tap in the pool side area so that we can have quick shower and wash swim suits there, not to make the hotel room dirty. For longer stay, coin landry service would be helpful. <things not=&quot;&quot; comfortable=&quot;&quot;> I left a glass of coke inside the room at night - but found out lots of ants are coming from outside on the next morning despite the door was closed!! It was a disgusting experience ever. If I left it outside, I can understand - but was not expecting to see ants inside the room. Even connected to swimming pool, hygine and cleaness should be managed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nami U., Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Regarding the ants I will strict and solve this with my team. Once again, thank you very much for choosing our resort. While we understand that you were not 100% satisfactory. It would be such a pleasure to welcome you back to our improved resort. I do hope that you will give us another opportunity to serve you. It would be such a pleasure to welcome you back to our improved resort. Sincerely, Rerngsak S Front Office Manager

Kuwar P. S. Couples - 20/08/2018 AccorHotels certified review
« Extraordinary »

I really enjoy my stay over there ..ppl are very supportive your Indian Chef is too good...and I forgot the name bt there is lady in reception when we check in is so calm and supportive on 7/08/18... even every one is good ... rooms , cleanliness every thing ... rest minor things which u can improve in maintenance only rest all good ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kuwar Pal S., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Mohamed S. Couples - 19/08/2018 AccorHotels certified review
« Good »

Was good comparing the paid amount, breakfast is good, staff is friendly but not that much helpful, shutle bus should be 24 hours

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed S., Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Regarding your comment about the staff we will take a look on it and solve this immediately. Once again, thank you very much for choosing our resort. While we understand that you were not 100% satisfactory. It would be such a pleasure to welcome you back to our improved resort. I do hope that you will give us another opportunity to serve you. It would be such a pleasure to welcome you back to our improved resort. Sincerely, Rerngsak S Front Office Manager

Shakun G. Families - 18/08/2018 AccorHotels certified review
« Property is old need maintenance »

The location of property is very nice but property is too old and required a overall maintenance the restaurant has very bad smell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shakun g., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rerngsak S Front Office Manager

K. C. C. Couples - 17/08/2018 AccorHotels certified review
« Good stay there for my short rest after my drive trip before departure for Home. »

Had a good experience overall, rooms very nice and bright with the balcony being a good bonus. A bit of a walk to the rooms with no direct lift access but overall very happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. Chern K., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Ken F. Business - 17/08/2018 AccorHotels certified review
« Staff and facilities excellent. Front desk particularly helpful and attentive »

Staff were extremely friendly and helpful. The rooms were good and quiet. The Hotel hosted the conference i attended very well with good food and variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth John F., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

H C. Friends - 15/08/2018 AccorHotels certified review
« Low budget hotel »

Low budget hotel so expectation not very high. Room standard was good , hotel was busy and breakfast like a feeding frenzy.

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