Hotel - Novotel Phuket Resort
Novotel Hotel Novotel Hotel

Novotel Phuket Resort Hotel

4.5/5 3,783 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PHUKET INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Boat excursions
  • Table tennis

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,401 reviews

Our guest reviews for Novotel Phuket Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,783 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Trevor S. Families - 14/03/2019 AccorHotels certified review
« Absolute Paradise and Bliss..what a wonderful resort! »

We're a family of 4 (2 adults and 1 toddler & 1 infant). We stayed at the Novotel Phuket Resort for 5 nights and absolutely loved our stay on the whole. It's a beautiful resort on a quiet hill and has plenty of swimming pools, dining restaurants, kids room, spa and plenty more. The pro's & cons of our stay are as follows: Pro's: 1. Great location on the absolute end of Patong and on a hill so beautiful vista views and tranquil location 2. Plenty of swimming pools and good timings 3. Staff are very friendly and go above & beyond..this makes your stay feel meaningful and comfortable 4. We stayed in the Eglantine building which is close to reception and recommended if you've got kids as it's easy access. 5. The daily buffet breakfast was absolutely divine and quality over quantity was key. Staff are friendly and dont rush you. Cons: 1. Nothing to note except a minor suggestion: Room Service times should be more flexible as after 10:30pm its hard to get anything to your room. Especially if travelling with kids its a small inconvenience being unable to get milk heated or order a late snack. Overall we wil definitely re-visit and stay more nights next time..we give our experience 5 out of 5!

Lynn C. Solo - 13/03/2019 AccorHotels certified review
« Nice stay »

Comfortable stay and great ocean view. However it’s time for some refurbishing for wardrobe and toilet . The breakfast was good but quality of the food can be improved . I was very disappointed poor quality butter was served . It tasted more like margarine to me . Else, overall is fine .

Dylan E. Couples - 11/03/2019 AccorHotels certified review
« Did not want to leave »

We were upgraded to a deluxe sea view room which was fantastic. The bed was comfortable and the room had many amenities you would expect. The staff were extremely helpful and it was a shame we could only stay for 1 night before our flight home. The pools were nice but on one edge of the pool #1 it looked like some build-up had collected on the surface. Apart from that everything was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear E. D., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pia De Los Reyes Guest Relation Officer

Songkiet S. Families - 11/03/2019 AccorHotels certified review
« Variety activities hotel with nice view from hotel »

Beautiful hotel on mountain infront of the beach, not much far from nightlife and Patong tourist area. Variety of sports, and activities are provided. Helpful staff Nice food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Songkiet S., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pia De Los Reyes Guest Relation Officer

P. Couples - 11/03/2019 AccorHotels certified review
« staff very attentioned »

a very good experience with dedicated staff to ease any aspect of the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christophe P., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pia De Los Reyes Guest Relation Officer

Sarah Solo - 10/03/2019 AccorHotels certified review
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah Elizabeth T., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pia De Los Reyes Guest Relation Officer

Anthony B. Business - 09/03/2019 AccorHotels certified review
« Mr »

Really pleasant and enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony B., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pia De Los Reyes Guest Relation Officer

Meli Couples - 07/03/2019 AccorHotels certified review
« Excellent! »

We loved Novotel Phuket resort! The hotel has very good location, you can run from the noise of Patong and find calm place here. Pools are great with very few people. Rooms have great sea-view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melita B., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pia De Los Reyes Guest Relation Officer

Carole Solo - 06/03/2019 AccorHotels certified review
« Hard to beat the Novotel Phuket resort at Patong »

Again I enjoyed my 9 days here. I was again invited to the management cocktail party which was very capably run by the management staff. In particular thanks to Eve and Wutti.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carole Leeanne L., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pia De Los Reyes Guest Relation Officer

Tony A. R. V. H. Couples - 04/03/2019 AccorHotels certified review
« Review Novotel Phuket Resort »

Great hotel with amazing view to the sea and gifted with a quiet location. The hotel offers an excellent and professional service. We always remember the daily memorable moments, thanks to ALL the staff members. A special note for Pia Camille de los Reyes, the Guest Relations Officer, for the appreciated good care. At the entrance make use of the shuttle or the elevator. Since we stayed here for the 14th time (in the last years for 5 weeks), you'll understand that we recommend this hotel very strong tot everybody. Worth every Thai Baht! (Tony and Rita, Belgium)

Benoee Families - 02/03/2019 AccorHotels certified review
« Pleasent »

We had 2 weeks at your hotel, we are very satisfied, kindly staff, Nice and clean hotel, room, pool, lounge. All in all a nice experiance....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jakob B., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pia De Los Reyes Guest Relation Officer

Anonymous Families - 28/02/2019 AccorHotels certified review

Staying in Novotel Phuket resort with my family was great. My daughter, who is 2 years old, was extremly satisfied...three swmming pools, great stuff, delicious breakfast...that was all we needed! Would recomend to everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivana S., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pia De Los Reyes Guest Relation Officer

Hairul Business - 25/02/2019 AccorHotels certified review
« TERRIBLE »

I USED TO STAY IN NOVOTEL PREVIOUSLY BUT THIS IS THE WORST EXPERIENCE.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Che Hassan H., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pia De Los Reyes Guest Relation Officer

Anonymous Friends - 24/02/2019 AccorHotels certified review
« Had a really nice stay »

Novotel resort is a beautiful hotel with the best view and close to the city centre. The people that work there were always very helpful and friendly. Great breakfast buffet and different pools to enjoy. Nice rooms and so good service! Will definetly go back if i get the chance!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ellen kristine R., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pia De Los Reyes Guest Relation Officer

Ruby H. Families - 22/02/2019 AccorHotels certified review
« Colourful »

The place looks amazing, the staff are lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruby H., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pia De Los Reyes Guest Relation Officer

Mark S. Business - 22/02/2019 AccorHotels certified review
« Perfect »

Perfect stay, the staff everyone of them were exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark S., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pia De Los Reyes Guest Relation Officer

Rachel Couples - 21/02/2019 AccorHotels certified review
« Amazing »

Amazing - friendly staff was well looked after

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel Ruth T., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pia De Los Reyes Guest Relation Officer

W. X. Families - 18/02/2019 AccorHotels certified review
« VERY GOOD »

Good scenery , nice people and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear x. W., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pia Camille De Los Reyes Guest Relation Officer

Chris B. Business - 16/02/2019 AccorHotels certified review
« staff were amazing nothing was ever too much General managers excellant »

excellent 30 day stay it was my third time at the hotel cant wait to go back for a forth time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher Furness b., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rerngsak S Front Office Manager

Eva S. Couples - 14/02/2019 AccorHotels certified review
« Great place to relax »

Really nice location and the room, lobby and swimming pool areas are absolutely amazing. We had breakfast twice, the selection was huge and the food was nice. Staff is second to none, everyone was always smiling, helpful and accommodating when needed. Slight let down was when we wanted to order pool side service using the QR code on the tables; after waiting over an hour (being very hungry by then) we asked a server how much longer it would take and it turned out our order was not even received because there was something wrong with the system. I think it would have been better to take back the little stands with the QR codes or maybe not even put them outside in the first place if it’s not even working. However, the server gave us each an extra drink as an apology for the wait which was greatly appreciated and shows how professional he was. Overall really great stay, recommended and should we come back to Phuket, we will definitely try to book again.

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