Mercure Reggio Emilia Centro Astoria 4 stars

TripAdvisor rating 4.0/5 781 reviews
Mercure Reggio Emilia Centro Astoria
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This hotel is Planet 21 Bronze

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • PorterPaying
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Reggio Emilia Centro Astoria

Viale Leopoldo Nobili N°2
42121
reggio emilia
italy

Tel: +390522435245

Fax: (+39)0522/453365

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    G. VERDI PARMA At 30km / 18 miles

  • By plane

    GUGLIELMO MARCONI AIRPORT At 64km / 39 miles

  • By plane

    MILANO LINATE At 160km / 99 miles

  • By plane

    PARMA AIRPORT At 33km / 20 miles

  • By car

    REGGIO EMILIA At 5km / 3 miles

  • By train

    A.V. MEDIOPADANA At 2km / 1 miles

  • By train

    REGGIO EMILIA At 1km / 0 miles

GPS :44.702637, 10.632107

Our accommodations

108 sleek and elegantly-designed rooms (including 2 suites) spread over 7 floors, 2 of which are reserved for non-smokers. All are perfectly soundproofed with air conditioning, LCD TV with multimedia services, free WIFI, minibar and complimentary items. One child under 16 can stay for free in the room with his or her parents.Connecting rooms and rooms for people with reduced mobility are also available.

Standard Room with 1 three-quarter size bed

  • Max. number of persons: 1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with double bed

  • Max. number of persons: 2
  • Area: From 25
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 double bed and sofa

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Suite with one double bed

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

OFFICINA GASTRONOMICA

Type of cuisine: Other cooking style

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BISTROT

Type of cuisine: Bistro

Le Bistrot bar and restaurant, where you can enjoy the delights of Emilian cuisine and tranquil views of the park from the veranda.

Lunch

10:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BISTROT

Photo non contractuelle / Strictly non binding

In an informal setting overlooking the city park, guests can come here at any time of the day to enjoy a quick and simple meal, or sip a coffee or a delicious cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 300

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Reggio Emilia Centro Astoria

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

933 reviews

tripadvisor

TripAdvisor Rating 4.0/5

781 reviews

Very pleasant experience

Customer review rating 4.4/5

Catherine G. Couples - 08/10/2019 AccorHotels review

We enjoyed our stay. Our room was very nice and comfortable. It was reasonably priced. We had food in the restaurant which was excellent.

Disappointing

Customer review rating 4.4/5

Anonymous Business - 03/10/2019 AccorHotels review

I was given a smoking room first. When I complained I was given an accessible one. The hotel is in total decay not worth half of the rating shown

Dear Mr F., Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

Pleasant

Customer review rating 4.4/5

Jason L. Business - 25/09/2019 AccorHotels review

Friendly & helpful

Dear Jason L., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Get away

Customer review rating 4.4/5

Manolis K. Couples - 21/09/2019 AccorHotels review

From arrival to departure the team was superb, the receptionist gave us the best treatment and welcoming experience, any questions were answered immediately with no problem. A reason why we always chose Astoria Mercure. Thank you and keep up the excellent service

Dear Mr k., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Excellent service

Customer review rating 4.4/5

Anonymous Solo - 20/09/2019 AccorHotels review

Courtesy and hospitality of personnel. Very nice room.

Dear Mrs O., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Very pleasant

Customer review rating 4.4/5

Adrien S. Families - 19/09/2019 AccorHotels review

Thanks to the staff with the upgrade, the gift and their advices, we had a very pleasant time.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Not worth a Mercure Hotel (anymore)

Customer review rating 4.4/5

Stefan Couples - 19/09/2019 AccorHotels review

The price was OK and considering that one could have even liked the old fashioned style of the hotel. But obvious maintenance deficits like damaged wardrobe doors or loose toilet seats are unacceptable and not the style I'm used to in other Accor Hotels. The night shift manager was very nice but his colleague of the day shift the next morning perfectly suited the antiquated character of the hotel. The only positive thing about her was that she spoke French.

Bonjour Monsieur K., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Mercure Reggio Emilia Centro Astoria. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Roberto Anceschi General Manager

Overnight stay

Customer review rating 4.4/5

D.s. Families - 18/09/2019 AccorHotels review

Pleasant surprised, loved it.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Good

Customer review rating 4.4/5

Greg G. Business - 09/09/2019 AccorHotels review

It was good

Dear Mr Gregory G., Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

C'era una volta

Customer review rating 4.4/5

Anonymous Business - 07/09/2019 AccorHotels review

I was very surprised to find this kind of hotel within the Accor family, was outdated and below the comfort I had expected from Mercure Hotels.

Dear Mr v., Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

Very good value for money

Customer review rating 4.4/5

Angela J. Couples - 26/07/2019 AccorHotels review

Adequate room, fine breakfast, good secure parking (payable) good staff. No tea making facilities in room.

Dear Mrs J., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We inform you that tea/coffee making facilities are available in Superior rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager
Customer review rating 4.4/5

Anonymous Business - 12/07/2019 AccorHotels review

Some of the decor in the hotel is a little tired. But the hotel was clean, the staff friendly and the food at breakfast and the in restaurant was very good.

Dear Sir, Thank you for choosing our Hotel and for taking the time to review your experience. Unless expressly specified by the Customer, the allocation of the rooms is random for this he had a smoking room. As the Hotel fully booked at the Reception it was not possible to change it. We hope, however, to be able to see it again soon and offer Sincerely Greta Coli Reservations Manager

Older hotel but great place to stay.

TripAdvisor rating 4.0/5

Gordon W Couples - 23/06/2019 TripAdvisor review

We stayed one night in Reggio aemillia in June. The hotel is in a great location, with easy parking. The rooms are a little old but still very comfortable. First rate service and a very good buffet breakfast topped it off.

Dear Customer we thank you for the nice review and we inform you that, as every summer, the usual renovations will start soon! We look forward to seeing you again and wish you a good summer!

Helpful beyond the call of duty.

Customer review rating 4.4/5

Chris P. Couples - 14/06/2019 AccorHotels review

We found the hotel difficult to locate from the car - the Mercure sign is not obvious and high up - but the room was good and the food fine. What set it apart, were the value at a weekend, and the service from reception, which was truly excellent.

Dear Mr Christopher, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roberto Anceschi General Manager

Very nice Mercure

TripAdvisor rating 4.0/5

337joelh Business - 09/06/2019 TripAdvisor review

Nice welcome, nice room and very quiet . The hotel is in the center but not in the ZTL. The hotel style is very typical of Italian Mercure. I did not eat in the hotel you have plenty of restaurants around .

Dear Customer thank you for the nice review and we are happy that your stay has met your expectations! We hope that the next time you stay with us you will want to try the Restaurant Officina Gastronomica which is located inside the Hotel, during the summer you can enjoy the beautiful summer expanse. We look forward to seeing you again and wish you a good summer!

Great stay once again.

Customer review rating 4.4/5

Anonymous Business - 29/05/2019 AccorHotels review

I always enjoy staying at the Mercure in Reggio Emilia. My room was comfortable and as always the breakfast was very good! It is conveniently located and all staff are friendly and helpful.

Dear Mrs Sharon, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Another great hospitality by Accor.

Customer review rating 4.4/5

Loot K. W. Business - 23/04/2019 AccorHotels review

Pleasant with a welcoming experience.

Dear Mr Loot Keong, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

locatio, location, location

Customer review rating 4.4/5

Anonymous Couples - 31/03/2019 AccorHotels review

Pleasant, Breakfast staff was lovely

Dear Mr Urs, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

excellency throughout

Customer review rating 4.4/5

Rachael V. S. Couples - 26/03/2019 AccorHotels review

I sincerely have only positive things to say. Room was greatly sized, hotel is nice and clean, food was great and staff are all very welcoming and very helpful. 100 points - thanks for everything!

Dear Mrs Rachael, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Not at the level of the price!

TripAdvisor rating 4.0/5

NorthStar34390392324 Business - 26/03/2019 TripAdvisor review

Room at smoking floor: nobody ask me during booking or checking if I want this floor or another one. The balcon in front of the window of my room was used by other Customer as drinking and smoking baclon. The result: up to 1 am quite every night a lot of noise, on the windowd the ashtray full of cigarette buts and a cigarette smell in the corridors and in my room because Windows isolation is not good! Price of restaurant not at the level of the food! Only breakfast was quite good! I will not come here again despite the fact that I am in Reggio amost 1 week every month.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards General Manager
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