Hotel - Mercure Reggio Emilia Centro Astoria
Mercure Hotel Mercure Hotel

Mercure Reggio Emilia Centro Astoria

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4.0/5 662 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Outdoor playground for children  (Nearby)
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Paying, Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Fitness centre
  • Massage
  • Outdoor playground for children  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 AM- 12:00 04:00AM- 24:00
    • Opening hours : Week-end 07:00 AM- 24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

108 sleek and elegantly-designed rooms (including 2 suites) spread over 7 floors, 2 of which are reserved for non-smokers. All are perfectly soundproofed with air conditioning, LCD TV with multimedia services, free WIFI, minibar and complimentary items.One child under 16 can stay for free in the room with his or her parents. Connecting rooms and rooms for people with reduced mobility are also available.

  • 107 rooms
  • 31 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 4 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 537 reviews

Our guest reviews for Mercure Reggio Emilia Centro Astoria

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 662 reviews
TripAdvisor review
Business - 02/04/2018
« Eccellenti come sempre »

Very good hotel management for a value but excellent offer. I feel likeat home every time that I go to this hotel. And when you travel for business reasons, when you travel too much, this is important

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your great review of our hotel !!! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

AccorHotels certified review
Lucian Business - 16/02/2018
« Reccomended »

Great location near city center, walk distance from great restaurants and shops. Friendly personell and helpful. Hotel rooms are OK although they are ready for a make-over. The works were on-going at the second floor. Not my first time time here and definitely not the last.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L.I. We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

AccorHotels certified review
Manolis K. Couples - 15/02/2018
« Relaxing trip »

The hotel staff were very friendly and very accommodating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M.K. We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

AccorHotels certified review
Anonymous Business - 14/02/2018

Good Hotel overall, but had problems with the neighbor room. They were making very loud noise, first time I complained was 2:00 am when I woke up with the noise, after another 2 complains almost around 4:00 am I had to move to another room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E.A.P. thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

AccorHotels certified review
Anonymous Business - 05/02/2018

Shower was poor, limited water flow, water cold and then very hot, I thought bathroom smelt of cigarette smoke. Otherwise everything was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C H. Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

AccorHotels certified review
Anonymous Business - 05/01/2018

It was fine, no problems other than the water in the room was very brown and dirty on the first day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C.H. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Roberto Anceschi General Manager

AccorHotels certified review
John S. Couples - 02/01/2018
« Great location »

This hotel is well placed to walk around Reggio Emilia. The hotel itself is not particularly attractive from the outside but internally is fine. All typical in the room for Mercure. Bed was comfortable but pillows were pretty average. We were disappointed the restaurant was closed and found it hard to find an open restaurant in town. Breakfast was satisfactory but we would like greater choice of cut fruit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J.S. Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roberto Anceschi General Manager

AccorHotels certified review
Kate Business - 25/11/2017
« The staff were the best feature of the hotel. They are all helpful, friendly and efficient. »

The place is comfortable and clean. I had my breakfasts delivered to my room and the bar staff were so amazing. My Cappucinos were so good. The reception were also very helpful and the cleaning staff are so friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

AccorHotels certified review
Tim W. Solo - 02/11/2017
« Unsatisfactory - this stay was below the standard I would expect from a Mercure hotel. »

The room (318) must be the worst in the hotel as it is small and unmodernised. The bed was uncomfortable as the two single mattresses did not stay together which created a gap or hole in the middle of the bed. The shower was unacceptable as it was in the middle of a very narrow bath - making it very difficult to use. There was no tea/coffee making facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

AccorHotels certified review
Christine B. Couples - 26/09/2017
« Very pleasant stay and central location »

Staff very pleasant and good breakfast - my husband became addicted to your pineapple juice the best he has ever tasted

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Philip B., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

TripAdvisor review
Business - 25/09/2017
« Very good stay »

Nice and pleseant stay as usual. Very smart and ente employees who helped me for all my needs. The quality is very high, both for rooms and restaurant. The room was upgrated as part of my Accor platinum status.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards

AccorHotels certified review
Robert P. Couples - 17/09/2017
« Good location, very comfortable accommodation and friendly staff »

A bit difficult to find but a welcoming reception, very comfortable and quiet room with excellent car parking bang in the middle of the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P. We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

TripAdvisor review
jamescA5087SL Couples - 12/09/2017
« Petit séjour »

Très bon accueil. Restaurant cuisine vraiment superb. Nous étions content. Toutes les personelle sont très professionel: Nice welcome. The restaurant menu choice was really good and the cooking excellent. All staff very friendly and professional. Thanks to all

Our hotel has responded to the review
Our hotel has responded to the review

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer nos salutations distinguées.

AccorHotels certified review
Dr.bab Business - 25/07/2017
« The hotel was pleasant and clean. »

The hotel was pleasant and the front desk staff was extremely helpful. We loved the breakfast. Our only suggestion would be to have some form of dinner- either a restaurant or room service for guests who arrive in the late afternoon or evening, especially on Sundays when many of the restaurants and shops are closed. We are very grateful to the front desk person who helped us get a taxi and saved us from a very treacherous walk to the train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs McNally, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

AccorHotels certified review
Anonymous Couples - 25/07/2017

Nice, smooth and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Moeller P., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

AccorHotels certified review
Peter Couples - 20/07/2017
« Great Central hotel. »

Nice welcome. Secure parking was excellent and convenient. Room was clean and very. comfortable. A/C controls did not work as they should (it kept turning itself off) but unit was quiet and efficient. Shower was excellent. Good breakfast. Staff very obliging. Park next to hotel a wonderful extra

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter W., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

AccorHotels certified review
Anonymous Business - 11/04/2017

Breakfast check in person was rude to me and my colleagues for two days in a row. There were no coffee cups, boiled eggs looked as though they were a week old, scrambled eggs were not fully cooked. Food was low and looked unappealing. Was seated in a specific area and could not enjoy the full experience of the buffet breakfast because we were with a conference and felt restricted and treated with disdain. We were not part of the large group that you were hosting. I began buying my own breakfast because each day was so dissatisfying. The hours for using the gym were not maneagable for business people. Open at 10 am is unacceptable. Treadmills were not working. Room was warm each nite. Had to sleep with a the door open. Towels were atrocious. I won't be back; for this price I can stay somewhere much nicer and feel appreciated.

AccorHotels certified review
Anonymous Business - 24/02/2017

Pleasant

AccorHotels certified review
Anonymous Business - 03/02/2017

It was a pleasurable experience. With the staff being very helpful and accomodating.

AccorHotels certified review
Anonymous Families - 10/01/2017

The staff (especially the reception staff) was so polite and kind. Customer service at its best... Well done! The room was spacious. The breakfast was tasty.

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