Hotel - Mercure Reggio Emilia Centro Astoria
Mercure Hotel Mercure Hotel

Mercure Reggio Emilia Centro Astoria

4.0/5 725 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Ironing room
  • Boutiques/shopping  (Nearby)
    • Beauty salon
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 AM- 12:00 04:00AM- 24:00
    • Opening hours : Week-end 07:00 AM- 24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

108 sleek and elegantly-designed rooms (including 2 suites) spread over 7 floors, 2 of which are reserved for non-smokers. All are perfectly soundproofed with air conditioning, LCD TV with multimedia services, free WIFI, minibar and complimentary items.One child under 16 can stay for free in the room with his or her parents.Connecting rooms and rooms for people with reduced mobility are also available.

  • 107 rooms
  • 61 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 4 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 692 reviews

Our guest reviews for Mercure Reggio Emilia Centro Astoria

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 725 reviews
Flyer17178472462 Business - 20/11/2018 TripAdvisor review
« Great staff, good location »

The hotel is a little dated and decor could use some modernisation. The rooms too were varied. We had several rooms and some were modernised and some very dated and dark. However, breakfast was great, the staff absolutely delightful and the complimentary bar snacks each evening very welcome after a full day of work.

Our hotel has responded to the review
Our hotel has responded to the review

Good evening, thank you for your review. Best regards

Business - 20/11/2018 TripAdvisor review
« Needs some renovations »

The hotel needs some renovations, starting with the bathroom. It is very well located, the beds and pillows are comfortable. The breakfast leaves a little to be desired. The staff is very attentive and friendly. Positive evaluation.

Our hotel has responded to the review
Our hotel has responded to the review

Good evening, thank you for your good review. Best regards

Mike T. Friends - 12/11/2018 AccorHotels certified review
« Fine for a short stay »

Fine for a short stay, rooms a bit old fashioned and could do with a refresh. The access system and controls for my room broke during my stay, room could only be accessed with old fashioned key and no control of the heating system led to the room becoming a bit worm. Breakfast was fine, ate once in restaurant and it was fine also. Easy access by car to the motorway system and a short walk to the lovely town centre of Reggio Emilia. I would certainly use again, but would be nice to see the rooms updated a bit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Mike, Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

Cherylinn J. Business - 02/11/2018 AccorHotels certified review
« Mrs Cherylinn J. »

Rate issue to attend to please. I confirmed a 7 night stay at Euro 78 per night then organised the same rate for two others in my team. I was charged differently on 4 of the nights (Euro 83,86,86,130). This rate included breakfast for one team member(Julia Ramble) but not for two of us. I have just noticed I have been charged for breakfast 7 x Euro 9.00 which I only had one day of and cancelled so I need a refund on this too. Please help me to sort this out. My team member (Julia) had a much better room, double bed, kettle etc and she was a new Accor member whilst I am a Gold member. Please see the Invoice/Receipt (Ricevuta Fiscale 18083), in on 19 Oct and out on 26 Oct. I believe I should only have paid Euro 78 x 7 days and 1 x Euro 9 for one breakfast. The rest of the breakfasts were cancelled after the first day as we did not wish to pay extra (Mr Joseph Guerrieri and I) when our team member got it included in the same rate. I paid this in full on the day of the check out and would like this refund please. Very helpful Front Desk people up to that point.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Cherylinn, Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

Anonymous Business - 23/10/2018 AccorHotels certified review
« Excellent Location »

All very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Debbie, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

T. J. Business - 06/10/2018 AccorHotels certified review
« Great staff - everyone from front desk, bar, resturant to the maids. »

Would recommend the hotel to everyone and I'm in hotels at least 200 nights per year. Two recommendations: 1. The pillows were unusual and really did not like them, took to long to find a comfortable position. 2. Breakfast was good but a limited selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roberto Anceschi General Manager

Naomi M. C. Couples - 24/09/2018 AccorHotels certified review
« Very wonderful staff »

The staff was wonderful me and my fiance really enjoyed our weekend in the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Naomi, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Josquin Couples - 23/09/2018 AccorHotels certified review
« Great stay »

Good breakfast. Top Staff. Quiet and comfortable room. A little old in the style but very good hotel very close to the center of the city . Just one trouble : there is no elevator from the garage to the reception. I suggested to build a ramp on the stairs from the garage to the ground level because there is largely enough space to make it and this will allow us to draw the lugagge instead of carrying them....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Josquin, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Anonymous Couples - 23/09/2018 AccorHotels certified review
« Excellent friendly staff. »

Very good stay excellent breakfast, the room we were allocated was very good and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Paul, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Ll Couples - 06/09/2018 AccorHotels certified review
« Friendly »

Friendly, helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Kp Solo - 29/08/2018 AccorHotels certified review
« Very nice stay »

Wonderful staff, clean hotel and unbeatable location near the centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roberto Anceschi General Manager

Shakti G. Business - 13/08/2018 AccorHotels certified review
« Friendly Staff, Decent Breakfast, Neat & Clean Rooms »

The reception staff was very friendly. The rooms were well maintained and clean. The breakfast was decent. I will stay here again if I am going again to this region.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Peter G. Couples - 31/07/2018 AccorHotels certified review
« Great accommodation - just a walk away from the center »

We have been here several times before. It's a great place to make a break when we are travelling from northern Switzerland to southern Italy. A good restaurant is available nearby (closed second half in July); others are just a 10 minutes walk away in the center of the city. Friendly employees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Peter, Thank you for your very good review of our hotel We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roberto Anceschi General Manager

Vito C. Business - 28/07/2018 AccorHotels certified review
« very good »

Receptionist was really gentle and fine; accommodation was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Igor, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Dyfrig T. Couples - 19/07/2018 AccorHotels certified review
« A very good stay »

Very good, just a couple of niggly things. Leaving no Coffee on day 2 and no cream or milk for coffee. And Towels were not changed during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roberto Anceschi General Manager

Mary Business - 03/07/2018 AccorHotels certified review
« excellent »

excellent location and service. The bed was comfortable and the air-con worked perfectly. Breakfast was abundant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Maria Rosaria, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Kate M. C. M. Business - 30/06/2018 AccorHotels certified review
« Superb friendly customer service everywhere »

4 nights due to a business trip with Dana Brevini. Superb service from all staff members. Reception staff always smiling and helpful. Breakfast staff happy and food great. Cleaner on Floor 5 beautiful. Bar staff brilliant. Overnight reception helped me with jet lag making me cups of tea in reception lobby. Restaurant girl waitress brilliant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Cathryn, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Anonymous Couples - 02/06/2018 AccorHotels certified review
« Excellent stay »

Room was big and very clean. Breakfast was great. Service at the restaurant was great too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Sunen, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Couples - 25/05/2018 TripAdvisor review
« Excellent Location »

Mercure quality, with comfortable room and bed. Shower could be improved with handrails for people with minor disabilities (and the elderly). Great breakfast except for the 25 minutes we waited for the hot selection to be replenished at 9.30am when it was not busy.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

Anonymous Business - 18/05/2018 AccorHotels certified review
« It was fine generally »

Room 605 air conditioning not very effective and water temperature and pressure fluctuates depending on time of the day

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Christopher, Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

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