Hotel - Mercure Avignon Centre Palais des Papes Hotel
Mercure Hotel Mercure Hotel

Mercure Avignon Centre Palais des Papes Hotel

4.0/5 918 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Porter

Leisure and activities

  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Kayaking  (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00 - 14:00 / 19:00 - 22:00
    • Opening hours : Week-end 12:00 - 14:00 / 19:00 - 22:00
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Depending on your preferences, choose from our different room categories: Standard Rooms with double bed or twin beds, Superior Rooms for more comfort and space or Family Rooms for 3 or 4 people.

  • 86 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 family rooms
  • 10 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 2,123 reviews

Our guest reviews for Mercure Avignon Centre Palais des Papes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 918 reviews
Anonymous Couples - 11/08/2018 AccorHotels certified review
« service top »

Alles prima.

F D. L. Couples - 07/08/2018 AccorHotels certified review
« Parking lot »

When we booked the room, I would have appreciated to know that, by car, it was impossible to reach the hotel. The only one solution was to find a spot in the parking lot of palais des papes. It took us 30 minutes to find the right way because when calling the hotel no answer (it was about 10

Rose Couples - 06/08/2018 AccorHotels certified review
« Very nice »

Great location for a one-night stay in Avignon. Room was very good...the only negative was we could not adjust air conditioner low enough. Room was warm during a very hot week.

Anonymous Couples - 25/07/2018 AccorHotels certified review
« comfortable and conveniently located »

A perfect place to go to and from to explore Avignon. A spacious room, comfortable beds and air conditioning. Also enjoyed the breakfasts.

B. Couples - 23/07/2018 AccorHotels certified review
« A home a way from home ! »

We enjoy to come back every year , warm stuff efficient , clean, great location, nothing I can add to improve. Bed very comfortable ( a small mantras was added on the big Marta’s which made a big difference) we are looking forward to come back

Anonymous Families - 19/07/2018 AccorHotels certified review
« Great staff. Convenient facility but not very comfortable. »

The location of the hotel is perfect, close to all major attractions. The staffs are warm and very helpful. We booked 2 rooms for 4 members of the family. The staffs were able to checked us into 1 room at noon, which is great. However, we found out later that the electrical outlets in this room did not work properly. The staff then moved us to another room. Later, we checked into another room only to find out about 2 hours later that air conditioning did not work and were assigned another room. Every time we need to move to another room, we must go to the reception to retrieve the new keys. Anyway, all in all, everything worked out at the end.

Marie Business - 18/07/2018 AccorHotels certified review
« Very good location and friendly staff »

Room on the small and dark side, but clean and functional

Rob Couples - 10/07/2018 AccorHotels certified review
« Great location »

We had a wonderful five day stay at this hotel. It is so close to everything in the city. Our room was very spacious and comfortable overlooking the main square.

Bernadette K. Families - 09/07/2018 AccorHotels certified review
« Perfect location, very helpful employees, excellent breakfast »

Good: 1. Employees 2. Breakfast buffet 3. Location in Avignon Needs to be improved: 1. Pillows on bed 2. Light not working in bathroom 3. T.V. Service goes out at least once a day 4. More light in the room 5. Elevator needs to be cleaned on a more consistent basis 6. Towels too thin and no washcloths provided 7. Bathtub too high for older people and shower head slides down during shower

Steve G. Families - 07/07/2018 AccorHotels certified review
« Excellent »

Great location and friendly staff

Doug Couples - 06/07/2018 AccorHotels certified review
« Great Location »

No table or desk in room. Very hard to use a computer or find a place to use things. Great location. Breakfast was good. Lots of groups and hotel is oriented to mass tourism rather than individual service.

T. Couples - 05/07/2018 AccorHotels certified review
« disappointing »

there is a problem with the keys which dont always work the receptionists showed little interest and the director only comesoccasionally

Michael M. Couples - 02/07/2018 AccorHotels certified review

We had a lovely room with balcony overlooking the Place d'Horloge - a perfect location to watch the world go by and close to all the best attractions.

Anonymous Couples - 27/06/2018 AccorHotels certified review
« Room was great thank you. Towels were too small and very thin. Time to replace perhaps? »

Experience was good. I would suggest tour groups not gather in the lobby area however. It is too small for that. Across the street on the edge of the square could be an acceptable alternative for them perhaps

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTINE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we will change all the time towels and fr the stay of the group we will apologize to give a another appointement but the client must stay in the hotel Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie Rious Reception Mercure Avignon Centre Palais des Papes h1…

Peter F. Couples - 27/06/2018 AccorHotels certified review
« Great visit »

Very much enjoyed the room, great views. Friendly staff

J V. Couples - 26/06/2018 AccorHotels certified review
« Hotel in Centre »

We stayed only one night in this hotel. It was pretty hard to get there as we did not receive clear instructions were to park. The hotel in itself is very dated and not really "clean". The rooms are tiny although the have all the comfort that you would expect. breakfast was great (nice scrambled eggs) but as there was a group we found it very difficult to eat at ease and to enjoy it. Overall, this 4 star hotel needs a complete renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOS V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Avignon Centre Palais des Papes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie Rious Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

Anonymous Solo - 26/06/2018 AccorHotels certified review
« Great location for visiting Avignon »

The location of the hotel was excellent and was very convenient for visiting Avignon.

Joy Solo - 24/06/2018 AccorHotels certified review
« Cosy and pleasant stay with convenient location »

Excellent location right in the city centre with most of the points of attraction in vicinity

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSEPHINE WING YI Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie Rious Reception Mercure Avignon Centre Palais des Papes h1…

Marc Couples - 20/06/2018 AccorHotels certified review
« Good but travel to the hotel was a nightmare given the traffic restrictions »

Good. Helpful staff. However clear instructions on accessing the hotel with current road works should be given. This was an unpleasant experience compounded to the fact that 2 Mercure hotels are accessible from the car park. The walk with suitcases from the car park to the hotel is also very unpleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARC L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Avignon Centre Palais des Papes. I am sorry that your experience to come at the parking was not so good your please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie Rious Reception Mercure Avignon Centre Palais des Papes h1…

Johan M. Couples - 20/06/2018 AccorHotels certified review
« First of all, we were received very well by a very friendly lady. She also gave us all the information needed for making our stay not only in the hotel, but also in Avignon, a very pleasant one. »

Our stay was wonderful and even better as what we thought it would be. The location was great! Thanks so much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie Rious Reception Mercure Avignon Centre Palais des Papes h1…

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