Hotel - Mercure Avignon Centre Palais des Papes Hotel
Mercure Hotel Mercure Hotel

Mercure Avignon Centre Palais des Papes Hotel

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4.0/5 872 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
  • Reception open 24 hours a day
  • Dry cleaning / Ironing  (Nearby)
  • Porter

Leisure and activities

  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Kayaking  (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00 - 14:00 / 19:00 - 22:00
    • Opening hours : Week-end 12:00 - 14:00 / 19:00 - 22:00
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Depending on your preferences, choose from our different room categories: Standard Rooms with double bed or twin beds, Superior Rooms for more comfort and space or Family Rooms for 3 or 4 people.

  • 86 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 family rooms
  • 10 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 1,840 reviews

Our guest reviews for Mercure Avignon Centre Palais des Papes Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 872 reviews
AccorHotels certified review
Rax Families - 09/04/2018
« Okay »

We always stay at Mercure when we travel but Mercure Avignon Palace of the Popes is my least favourite. Well, it's not my favourite at all not having air conditioning during a warm Spring. Staff were nice though.

AccorHotels certified review
Nina Solo - 08/04/2018
« Sightseeing »

Warm welcome at the check in. Spacious room and good breakfast buffet. Great location and I had an excellent view of the Palais des papes from my window.

AccorHotels certified review
T. M. F. Business - 07/04/2018
« Lack of personal attention; frustrating arrival. »

It is the hotel knowledge the road work in the city and the parking restrictions. I was not advised of either. This hotel has no parking, I consider important at time of reservation to be informed of where it is advisable to park.

AccorHotels certified review
Doug Couples - 22/03/2018
« Perfectly situated in the centre of Avignon »

We stayed at the hotel for three nights arriving on a Sunday evening and leaving on a Wednesday lunchtime. We found that the hotel is situated in a perfect position for visiting Avignon with the majority of the sites within easy walking distance. We were given room 217 (this is also identified as a disabled room) which was quite spacious, however, the view from the window is quite limited. The bed was extremely comfortable and the room itself was clean and functional with a very large wet room style bathroom. There was little space for toiletries so would suggest a shelf for these would be a good addition. The staff at the hotel were very friendly and offered assistance whenever it was requested and the buffet breakfast was good if a trifle expensive. The hotel lacks a lounge area so the only place to relax is is your room and during our stay the restaurant/bar, which can be accessed from the lobby and which advertises itself in the lift, was always closed. Avignon is a town best suited to exploring on foot - alleyways lead you into delightful squares and it in these little backstreets and squares that you will find the better restaurants and bars. We travelled from England on the Eurostar to Paris then across to the Gare de Lyon for the TGV to Avignon an easy and relaxing way to reach the town. If or is it when we return to Avignon we would definitely consider staying at the hotel again - for its location and also its friendly staff.

AccorHotels certified review
Windowshopping A. Couples - 30/11/2017
« Charming A. »

First visit and can't wait to revisit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT ALFARO, We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs Kauffmann Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

AccorHotels certified review
V. F. Families - 14/11/2017
« nickel »


AccorHotels certified review
Dee D. R. Couples - 06/11/2017
« Ms »

This hotel has a good, central location and friendly, helpful staff. However, it would benefit from having a proper bar and/ or reception area where guests could relax. I was also extremely unimpressed with the restaurant attached to the hotel -“ La Boucherie” - which was brash and has no atmosphere; it looked like a fast food joint. Not at all what you would expect from a 4 star hotel in France!

AccorHotels certified review
Romney R. Couples - 29/10/2017
« excellent staff - particularly Yoann, who was charming and efficient. »

A well situated hotel with great staff.

AccorHotels certified review
Patrick Couples - 27/10/2017
« Ideal location »

Our initial experience in the hotel was somewhat unsatisfactory with some technical problems with our room. These were not fixed immediately but were sorted out very satisfactorily the next morning. The staff were very pleasantl. Yoann in particular was apologetic and helpful.

AccorHotels certified review
Hw P. Couples - 24/10/2017
« The staff was nice but the room did not meet expectations »

We requested our travel agent reserve a four star hotel at Avignon. Yours was not. The staff was helpful but the small room and facilities was far below what we had expected. We stayed at your hotel for one night only. We were disappointed and a little uncomfortable. Whether the error was the travel agent's or Mercure Hotels is uncertain.

TripAdvisor review
LondonSCoast Couples - 22/10/2017
« Excellent Modern Hotel in Great Location »

Very pleasant stay in this modern hotel right in the heart of Avignon. Just a very short walk to all major historic sights. Very helpful and pleasant staff. Clean and well kept public areas, although these are limited. Breakfast excellent, room rather small, but everything one needs, including good bathroom. Will be happy to return.

Our hotel has responded to the review
Our hotel has responded to the review

Madam, Sir, We would like to thank you for your nice review after your stay at the hotel. We are glad to know that you enjoyed your trip and we will be pleased to welcome you again for another stay in Avignon ! Kind regards from the Mercure Avignon Centre Palais des Papes team !

AccorHotels certified review
Carol M. Couples - 13/10/2017
« Great location with a very nice room overlooking the square »

We spent 3 nights in Avignon and enjoyed the hotel. All staff very helpful and coped with our poor French extremely well. The only down side was the one morning we had breakfast in the hotel. The breakfast area was extremely busy and crowded. Lots of people pushing around and through. However, we learned afterwards that as we were aged over 60 breakfast was a concession - it would have been useful to have known this from Day 1.

AccorHotels certified review
Gail M. Couples - 11/10/2017
« Good value, well located »

Very efficient and knowledgeable staff, especially Bastien on Reception. Hotel very clean and furniture and furnishings very comfortable. Only drawback was the lack of a proper lounge area. There was a sofa and armchair in the small reception area but this was not adequate. After a long day sightseeing a good lounge is nescessary as rooms are quite compact

AccorHotels certified review
Satrio B. Couples - 08/10/2017
« Happy stay »

The hotel was as expected from Mercure brand. Location was right at the center of the tourist main attraction. The room was nice, bed is super comfy, bathroom is modern and clean. Staff was helpful.

AccorHotels certified review
Alan P. Couples - 03/10/2017
« Very pleasant »

Ideally situated, great view from the balcony, very comfortable room with excellent facilities.

AccorHotels certified review
Sylvia Couples - 26/09/2017
« great value for money! »

we were extremely comfortable and our location could not have been better. we took a Priivliege room which was huge and overlooked the main square of the Palais des Papes. Truly wonderful!!!

AccorHotels certified review
Paulo Families - 24/09/2017
« Excellent location, good hotel; parking not well explained in the website, ans safe absent »

The website explains that the hotel has no parking, but not that it can not be reached by car. Our idea was leave the luggage and then go parking, but it is not possible. And in the parking lot there is no good indication concerning the pedestrian path to the hotel. Otherwise, the hotel is good, very well located, staff kind and well trained. We only missed a safe in the room.

AccorHotels certified review
Lynne B. Couples - 17/09/2017
« Nice 2 night stay in the centre of this historic town »

We had a great stay of 2 nights in this historic place. Staff at the hotel were lovely especially Nicolas on the Front desk at night.

TripAdvisor review
Couples - 15/09/2017
« great location »

Ideally situated for an overnight stay or few days in this wonderful old town. Near to some great restaurants and casual bars in the square. Good shopping is close bye. Hotel reception staff were helpful. Our good size room overlooked the square and countryside.

AccorHotels certified review
Carl Couples - 14/09/2017
« Great location, friendly staff »

Very good, lovely privillage room and great choice for breakfast.

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