Hotel - Mercure Avignon Centre Palais des Papes Hotel
Mercure Hotel Mercure Hotel

Mercure Avignon Centre Palais des Papes Hotel

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4.0/5 889 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing  (Nearby)
  • Porter

Leisure and activities

  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Kayaking  (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00 - 14:00 / 19:00 - 22:00
    • Opening hours : Week-end 12:00 - 14:00 / 19:00 - 22:00
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Depending on your preferences, choose from our different room categories: Standard Rooms with double bed or twin beds, Superior Rooms for more comfort and space or Family Rooms for 3 or 4 people.

  • 86 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 family rooms
  • 10 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 1,913 reviews

Our guest reviews for Mercure Avignon Centre Palais des Papes Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 889 reviews
AccorHotels certified review
Allan Couples - 16/05/2018
« Helpful and friendly »

Nothing but good! I made a mistake in the booking which was sorted with the help of another Accor hotel. My booking requests were complied with. Nothing to report which is as it should be. I'll be back.

AccorHotels certified review
Heather L. Couples - 16/05/2018
« Comfortable »

Comfortable bed and room, fabulous breakfast but we were cold. Could not turn the heating up as it was set for cooling only as supposedly summer. Was 9degs c outside! Staff very helpful.

AccorHotels certified review
Frank Business - 15/05/2018

Rooms oke but no hot water and front desk staff did not do anything

AccorHotels certified review
Petronella V. Families - 15/05/2018
« Very comfortable stay »

The staff was extremely helpfull when I recently stayed at the hotel. I was travelling with my elderly mother and they went beyond the call of duty to help us. Very much appreciated. Although I am no lover of 'modern' standardized hotels' we were very comfortable. The Hotel is very well situated in the centre.

AccorHotels certified review
Paul Business - 15/05/2018
« City hotel with rumour outside »

Room was to small and with lots of noice Outside

AccorHotels certified review
Cajou73 Couples - 14/05/2018
« Was expecting more in term of quality »

Perfect location and nice evening personnel but our room was in a bad state: old carpet, plinths damaged, missing paint, bathroom's ceiling badly damaged by humidity (a VMC would be smart to have). The breakfast area is not handy especially with the slippery stairs. An overall renovation is highly recommended.

AccorHotels certified review
Anonymous Solo - 13/05/2018
« perfect setting »

Efficient, OK room and lovely breakfast esoec fresh orange juice. Would be nice if you had soya milk too. And my room had a small eindie but was OK for one night

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELIZABETH R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we would think to put soya milk on the breakfast it s a good idea Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie Rious Reception Mercure Avignon Centre Palais des Papes h1…

AccorHotels certified review
Anonymous Friends - 29/04/2018
« Best location in Avignon, fantastic staff and good rooms. »

Easy arrival and check in, Stephanie a delight and very helpful - everything ran smoothly.

AccorHotels certified review
Claire Business - 21/04/2018
« THE BEST PART WAS THE WONDERFUL STAFF. THE HOTEL LEAVES TO BE DESIRED »

On the first night, I had 2 options: to stay in a room on the 1st floor, the size of a postage stamp or a room on the 5th floor which was for the disabled and therefore had a shower which was completely open (not even a curtain. I took the second option because it was a bigger room. The duty manager, Yoann, was extremely nice and promised he would put a word in for a room change for the next day. It was very hot when I was in Avignon but the air conditioning was not yet working, which I find unacceptable for a 4 star hotel...Yoann, who understood my problem and wanted to help, went and got a fan for me. The next day, thanks to Yoann and Stephanie (the manager on duty during the morning), I was moved to a different room and upgraded to the type of room I expected of a Mercure Hotel. Unfortunately, I could not enjoy the room as, like the night before, it was extremely hot and the air conditioning had still not been operated. I therefore had no choice but to sleep with the windows open and suffered from the noise from outside for most of the night, therefore barely sleeping at all... To sum up, I was disappointed. I had expected better. And the only real redeeming feature was the wonderful staff who really went out of their way to make me happy...

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLAIRE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Avignon Centre Palais des Papes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sorry for the technical problem like air condition but now everything is done thank you very much for your appreciation about the staff At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephanie RIOUS Mercure Avignon Centre Palais des Papes h1…

AccorHotels certified review
Jean P. Couples - 15/04/2018
« Quiet hotel in the heart of Avignon »

Satisfactory experience, quiet room with view of the Place de L’Horloge. Friendly staff. Good breakfast choices.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur L. JEAN P. Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Avignon Centre Palais des Papes. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs ; Stephanie R RECEPTION Mercure Avignon Centre Palais des Papes h1…

AccorHotels certified review
Anonymous Families - 15/04/2018
« best mercure yet »

Really good rooms excellent breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear MERYL G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie R Reception Mercure Avignon Centre Palais des Papes h1…

AccorHotels certified review
Rax Families - 09/04/2018
« Okay »

We always stay at Mercure when we travel but Mercure Avignon Palace of the Popes is my least favourite. Well, it's not my favourite at all not having air conditioning during a warm Spring. Staff were nice though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAQUEL NAKILA, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Avignon Centre Palais des Papes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anaïs Kauffmann Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

AccorHotels certified review
Nina Solo - 08/04/2018
« Sightseeing »

Warm welcome at the check in. Spacious room and good breakfast buffet. Great location and I had an excellent view of the Palais des papes from my window.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam SJOBERG, We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs Kauffmann Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

AccorHotels certified review
T. M. F. Business - 07/04/2018
« Lack of personal attention; frustrating arrival. »

It is the hotel knowledge the road work in the city and the parking restrictions. I was not advised of either. This hotel has no parking, I consider important at time of reservation to be informed of where it is advisable to park.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARIE F. TEIXEIRA, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Avignon Centre Palais des Papes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anaïs Kauffmann Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

AccorHotels certified review
Doug Couples - 22/03/2018
« Perfectly situated in the centre of Avignon »

We stayed at the hotel for three nights arriving on a Sunday evening and leaving on a Wednesday lunchtime. We found that the hotel is situated in a perfect position for visiting Avignon with the majority of the sites within easy walking distance. We were given room 217 (this is also identified as a disabled room) which was quite spacious, however, the view from the window is quite limited. The bed was extremely comfortable and the room itself was clean and functional with a very large wet room style bathroom. There was little space for toiletries so would suggest a shelf for these would be a good addition. The staff at the hotel were very friendly and offered assistance whenever it was requested and the buffet breakfast was good if a trifle expensive. The hotel lacks a lounge area so the only place to relax is is your room and during our stay the restaurant/bar, which can be accessed from the lobby and which advertises itself in the lift, was always closed. Avignon is a town best suited to exploring on foot - alleyways lead you into delightful squares and it in these little backstreets and squares that you will find the better restaurants and bars. We travelled from England on the Eurostar to Paris then across to the Gare de Lyon for the TGV to Avignon an easy and relaxing way to reach the town. If or is it when we return to Avignon we would definitely consider staying at the hotel again - for its location and also its friendly staff.

AccorHotels certified review
Windowshopping A. Couples - 30/11/2017
« Charming A. »

First visit and can't wait to revisit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT ALFARO, We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs Kauffmann Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

AccorHotels certified review
V. F. Families - 14/11/2017
« nickel »

parfait

AccorHotels certified review
Dee D. R. Couples - 06/11/2017
« Ms »

This hotel has a good, central location and friendly, helpful staff. However, it would benefit from having a proper bar and/ or reception area where guests could relax. I was also extremely unimpressed with the restaurant attached to the hotel -“ La Boucherie” - which was brash and has no atmosphere; it looked like a fast food joint. Not at all what you would expect from a 4 star hotel in France!

AccorHotels certified review
Romney R. Couples - 29/10/2017
« excellent staff - particularly Yoann, who was charming and efficient. »

A well situated hotel with great staff.

AccorHotels certified review
Patrick Couples - 27/10/2017
« Ideal location »

Our initial experience in the hotel was somewhat unsatisfactory with some technical problems with our room. These were not fixed immediately but were sorted out very satisfactorily the next morning. The staff were very pleasantl. Yoann in particular was apologetic and helpful.

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