Hotel - Mercure Avignon Centre Palais des Papes Hotel
Mercure Hotel Mercure Hotel

Mercure Avignon Centre Palais des Papes Hotel

4.0/5 968 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Porter

Leisure and activities

  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Kayaking  (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00 - 14:00 / 19:00 - 22:00
    • Opening hours : Week-end 12:00 - 14:00 / 19:00 - 22:00
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Depending on your preferences, choose from our different room categories: Standard Rooms with double bed or twin beds, Superior Rooms for more comfort and space or Family Rooms for 3 or 4 people.

  • 86 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 family rooms
  • 10 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 2,354 reviews

Our guest reviews for Mercure Avignon Centre Palais des Papes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 968 reviews
Dimitri Families - 02/12/2018 AccorHotels certified review
« No hot water for the whole weekend in 2018 France! »

No hot water for the whole weekend (Friday to Sunday), I had booked four rooms four my family including two very young children and everyone had to shower with cold water. Needless to say it ruined our special holiday (it was my sons baptism) In return we were offered £40 worth of loyalty points per adult in separate accounts? Not sure why as I paid for all four rooms, and I’m not sure I would risk returning to this hotel...

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIMITRIOS P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Avignon Centre Palais des Papes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed, we had a technical problem with the general heating system and the hotel was encountering problems with the hot water. We booked some rooms at the other Mercure Pont d'Avignon( situated 3 minutes away by feet)in order to relocate all our guests. We are deeply sorry if you didn't get this information in time and had this problem during the whole stay. Please rest assured that we are going to tka matter in the courtesy points and how it was done. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

J W. Families - 21/11/2018 AccorHotels certified review
« Very well located and very comfortable. »

This hotel is extremely well located which makes it so easy to explore the old town on foot. Our room was spacious and had great views. We would definitely stay here again. There are lots of eating places nearby.

Gaye H. Families - 20/11/2018 AccorHotels certified review
« Great location and good service »

The location of the Mercure was just perfect for us. Centrally located in the old city with easy access to all the locations we wished to visited. Maria was very friendly and most helpful when we first arrived and was most appreciated.

Anuphong Friends - 17/11/2018 AccorHotels certified review
« best location »

nice place good location and best staff

J.e. Families - 05/11/2018 AccorHotels certified review
« Excellent staff, but hotel room and bathroom are tired and dated. »

Check-in and check-out experience was excellent. Staff was helpful throughout the stay. Door lock broke during our stay, but this was addressed quickly by staff. There was an issue with some charges during check-out, but were resolved quickly by staff. Location was excellent. But hotel room and bathroom were tired and dated. Sink was always clogged. Door lock was hard to operate even before it completely broke (handle came loose), and was still buggy after the handle was fixed.

Jeff Families - 04/11/2018 AccorHotels certified review
« Ageing, but conveniently located hotel with friendly staff »

This hotel is located very close to the Palais des Papes in Avignon and is very convenient in that respect. However, the hotel is expensive for what it is - the room interiors are dated and the finishes are worn. The hotel uses all-in-one shampoo and gel in the showers and the rooms are small.

Anne A. I. Couples - 04/11/2018 AccorHotels certified review
« Really Great Hotel »

Spent 4 nights last week at this great and very friendly centrally located hotel. The lovely staff made our stay perfect; nothing was too much trouble for them - from the lady who checked us in and did everything she could to help me with my WiFi access, to Floriant, whose welcoming smile and friendly greeting at breakfast started every day for us so nicely. Highly recommended.

Family - 04/11/2018 TripAdvisor review
« Great Hotel »

Spent 4 nights at this great and very friendly centrally located hotel. The lovely staff made our stay perfect; nothing was too much trouble for them - from the lady who checked us in and did everything she could to help me with my WiFi access, to Floriant, whose welcoming smile and friendly greeting at breakfast started every day for us so nicely. Highly recommended.

Randall C. G. R. M. U. Couples - 23/10/2018 AccorHotels certified review
« good experience »

Staff were friendly and helpful and spoke good English. Rooms were nice, if not a bit on the small side but the bed was comfortable and we had all we needed. The hotel is in a location central to many sites in Provence, France.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam and Sir C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs Kauffmann Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

Mkd Solo - 20/10/2018 AccorHotels certified review
« Great location »

Excellent location. All else good except your restaurant. Very bad cooking. Couldn’t believe such bad cooking exists in France.

Anonymous Couples - 18/10/2018 AccorHotels certified review
« Unknown turned out great »

Very welcoming staff, nice room, beautiful city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam and Sir T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

Australian T. Couples - 16/10/2018 AccorHotels certified review
« Recommended »

Good service, English speaking, Hotel itself a bit dated and in need of renovation, Good Location

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs Kauffmann Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

Tamsen Couples - 15/10/2018 AccorHotels certified review
« Great location, fine hotel, good breakfast. »

The hotel itself is fine, nothing fancy, but fine. The location (which is why I booked this hotel) was great and the breakfast was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam and Sir M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs Kauffmann Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

J. C. Couples - 13/10/2018 AccorHotels certified review
« Right choice to stay here at the Centre of Avignon »

My 3 nites stay here was fantastic. This is my first trip into Provence so I chose a hotel at the Centre of Avignon. This was the best decision of my entire trip. The hotel is extremely well located. You can walk up to the cathedral and towards Pont d' Avignon for a scenic walk. The other way down the road will bring you to lots of restaurants and the main shopping road. At the end of the road you will reach the train station. (Not the Avignon TGV) but you can buy a ticket, just one stop and 5 mins you will reach Avignon TGV. Hotel staff at the Mercure are all very friendly and approachable and the room and bed are both cosy and comfy to ensure a good nite sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam C. , We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

Anonymous Business - 11/10/2018 AccorHotels certified review
« Excellente »

Parfaite

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Avignon Centre Palais des Papes. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur B., en l’expression de nos sentiments les meilleurs. Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

Paul (. Families - 09/10/2018 AccorHotels certified review
« Great location but rooms are small. »

everything was good, the breakfast was fantastic, location was great, just the rooms were small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir PONG C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Don't hesitate to book a Superior or a Privilege room which are bigger than our Classic rooms, for 20€ or 50€ more per night. Sincerely, Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

Sam123 Solo - 07/10/2018 AccorHotels certified review
« Adequate »

Great location . Small room.Marginal air conditioning . Stopper in the sink did not work . Could not open the plug and had to pry it up with a pen knife . when the plug was open I had to put a plastic knife under it to allow water to drain from the sink. The room was cleaned the next morning . The plastic knife remained in place ( maybe this should have alerted someone to a plumbing issue). I cannot understand why a 4* hotel insists on using plastic glasses. It is tacky but most importantly bad for the environment! 3*s max and this is where I would also place Mercure in Angers.

Colleen P. Couples - 05/10/2018 AccorHotels certified review
« Excellent hotel in a great location »

The hotel was perfectly situated for our short stay in Avignon. The front desk staff were very friendly and informative. Our room was well appointed and very comfortable. My husband really appreciated the Nespresso machine. We enjoyed the breakfast buffet which was generous and had a good variety of items. I would highly recommend your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear COLLEEN P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. We are glad you enjoyed your stay and our services. It is always a pleasure to receive positive feedback. I will of course share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs Kauffmann Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

Couples - 03/10/2018 TripAdvisor review
« Marvelous place. »

Mercure Avignon is located beside the main church. In front of Horloge Place where there are lots of restaurants. The small charming city is ideal for a walking, shopping perfumes nd creams ns recuerdos.There is a halfbridge that worths to see.

Anonymous Friends - 01/10/2018 AccorHotels certified review
« Very pleasant, comfortable and enjoyable. »

Staff very pleasant and helpful. Great location. Very comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AIDEEN M., We are glad that you enjoyed your stay ! We very much appreciate your comments regarding your visit at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs Kauffmann Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

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