Mercure Avignon Centre Palais des Papes Hotel 4 stars

TripAdvisor rating 4.0/5 1,007 reviews
Mercure Avignon Centre Palais des Papes Hotel
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Room 1

Number of guests
Children's age
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Hotel extras

  • Advantage 1

  • 20% reduction on parking in the Palais des Papes public car park, 3 minutes' walk away

  • At the heart of the Festival de Théâtre in Avignon

  • In Place de l'Horloge, opposite Opéra Théâtre d'Avignon

  • At the foot of the Palais des Papes, a 5-min walk from the famous Pont d'Avignon!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing (Nearby)
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Babysitting on request
  • Golf course 18 holes (Nearby)
  • Kayaking (Nearby)
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Mercure Avignon Centre Palais des Papes Hotel

GPS: rue Molière
1 rue Jean Vilar
(GPS Parking : Parking Palais de
84000
avignon
france

Tel: +33490809300

Fax: (+33)4/90809301

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AVIGNON CAUMONT At 10km / 6.25 miles

  • By plane

    GARONS At 40km / 25 miles

  • By plane

    MARSEILLE At 80km / 50 miles

  • By plane

    NIMES ALÈS CAMARGUE At 55km / 34.18 miles

  • By car

    A7 AVIGNON NORD At 9km / 5.59 miles

  • By car

    A7 AVIGNON SUD At 10km / 6.21 miles

  • By car

    A9 AVIGNON REMOULIN At 20km / 12.43 miles

  • By car

    AVIGNON SUD At 10km / 6.25 miles

  • By train

    AVIGNON CENTRE At 0.9km / 0.56 miles

  • By train

    AVIGNON TGV At 5.5km / 3.42 miles

GPS :43.949783, 4.806551

Currently, close to our hotel

Opening of the Camp des Milles in Aix-en-Provence

From 12/09/2019 to 31/12/2019

At 68 km

Atelier Paul Cézanne - Lauves Studio, visit

From 29/01/2018 to 31/12/2019

At 69 km

Our accommodations

Depending on your preferences, choose from our different room categories: Standard Rooms with double bed or twin beds, Superior Rooms for more comfort and space or Family Rooms for 3 or 4 people.

Classic Room with 1 bed measuring 63 x 79" (160 x 200 cm)

  • Max. number of persons: x2
  • Area: From 15
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with 2 beds measuring 39 x 79" (100 x 200 cm)

  • Max. number of persons: x2
  • Area: From 15
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: x3
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room 1 Double bed 160 * 200

  • Max. number of persons: x2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room, large terrace-1 double bed, 160x200

  • Max. number of persons: x2
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

LA BOUCHERIE

Type of cuisine: Thematic cuisine

Our "La Boucherie" concept restaurant specializes in meat, offering quality products to our customers on a daily basis in an original, friendly atmosphere. In the style of a butcher in Les Halles.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Avignon Centre Palais des Papes Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,588 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,007 reviews

Not good at all

Customer review rating 4.4/5

Ahmet S. Couples - 15/05/2019 AccorHotels certified review

Until then I had stayed at M Gallery Hotels of Accor.So it was my first experience at a Mercure.Upon check in my friend and I were only guests at the desk and in fact at the lobby. The young gentleman at the desk for 15 minutes was on the phone neither greeting nor looking at us literally ignoring our existence. After 20 minutes a very nice lady came and cause I had already online checked in it took 3 minutes.

Dear TARIK AHMET S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Avignon Centre Palais des Papes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The gentleman at the desk was a trainee who tries to do his best to provide a good service to the guests. However he knows that he needs to improve. We regret that your overall experience was "ruined" by the check-in. Regarding your lost and found, we sent your parcel today, please note that the shipping cost will be refund on your creditcard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes ni…

Friendly staff and very helpful!

Customer review rating 4.4/5

Mark R. Solo - 15/05/2019 AccorHotels certified review

Staff assisted in locating medical help for a minor issue I had. Caring and concerned. Offered tour and restaurant advice as well. Very happy with my stay.

Thank you to a great hotel.

TripAdvisor rating 4.0/5

42markr Solo travel - 15/05/2019 TripAdvisor review

After cutting myself getting off the TGV, the staff at the Mercure helped located medical help. They continued to find a nicer room, offered help on restaurants and shopping and, overall, helped make my stay in Avignon absolutely wonderful.

Dear guest, Thank you for your post, our team appreciated it! We hope you got better and you could enjoy the rest of your trip in France! We hope you to come back soon. Best regards, Nicolas Premier Responsable Hébergement Mercure Palais des Papes Avignon Centre

Wonderful room and service

Customer review rating 4.4/5

Manuel V. Families - 12/05/2019 AccorHotels certified review

Room was large with a great view and balcony. Desk agent were all helpful.

The hotel was very comfortable and the staff helpful, very convenient for the Palais

Customer review rating 4.4/5

Ted Couples - 10/05/2019 AccorHotels certified review

Overall very good but had trouble with the room safe which lost us a lot of time.

Well located modern hotel

Customer review rating 4.4/5

Stephen W. Couples - 09/05/2019 AccorHotels certified review

Location is great. Modern hotel with all facilities you require. Friendly and helpful staff. Hotel lacks character, but is efficiently run and we were happy with our stay. Good shower in our en suite. Good breakfast.

A wonderful hotel beautifully located in a wonderful city

Customer review rating 4.4/5

Peter Couples - 03/05/2019 AccorHotels certified review

Avignon was one city that for me was one of my dreams to visit. I was not disappointed, in terms of history and architecture it is surpassed by very few global cities. We chose the Mercure because of its location and also that the Mercure meets our balance of comfort, services and affordability. We were not at all disappointed: The hotel is adjacent to the Palpal Palace, the speciality shops and the main square with its restaurants. The rooms are comfortable and the service professional. A solid recommendation for travellers with similar expectations in life.

Good Stay

Customer review rating 4.4/5

Ben Couples - 29/04/2019 AccorHotels certified review

The location is second to none. Staff were friendly and helpful. I though the lack of storage was veyr poor. There is a big wardrobe but only half dozen hangers and only one shelf where the extra blankets sit. My girlfriend and i had two suitcases full of clothes and nowhere to put them. Most hotels have some shelves or space to lay clothes that cant be hung.

Great stay

Customer review rating 4.4/5

Gyorgy M. Couples - 29/04/2019 AccorHotels certified review

All fine, very well managed hotel

Just what we expected from the Mercure brand.

Customer review rating 4.4/5

Liz Couples - 28/04/2019 AccorHotels certified review

Great, from arrival to departure. My boyfriends birthday was acknowledged by Stephanie when we checked in and then again in the room with a note and gifts!! Thank you!

A three day tourism stay via TGV rail.

Customer review rating 4.4/5

Jervaulx Couples - 17/04/2019 AccorHotels certified review

Great situation - right under the walls of the Papal Palace. Very welcoming and helpful staff in all departments. The corridors can be noisy with tour group arrivals and departures. But overall a very pleasant stay.

Customer review rating 4.4/5

Anonymous Couples - 12/04/2019 AccorHotels certified review

Staff was very friendly

Wonderful stay in a hotel with excellent location and staff.

Customer review rating 4.4/5

Iver Couples - 19/03/2019 AccorHotels certified review

See above.

Satisfactory hotel.

Customer review rating 4.4/5

Ec Couples - 16/03/2019 AccorHotels certified review

Hotel was relatively clean and tidy. A little tired in parts but more than adequate. We were in a family room which was more than acceptable, but other rooms could be a little small especially if staying more than a couple of days. Was nice to have a fridge and a kettle in our room, however, it would have been far nicer to have been given proper cups rather than paper cups. These were not satisfactory at all.

Short but satisfying

Customer review rating 4.4/5

Dr R. C. Families - 16/03/2019 AccorHotels certified review

A brief but comfortable stay and impressed by the warmth and helpfulness of the staff.

MOST WELCOME STAY

Customer review rating 4.4/5

Rob B. Friends - 06/03/2019 AccorHotels certified review

Greeted by the most charming young lady from Central America with a huge smile and very welcoming approach .The hotel is well situated for everything in the city,restaurants,sights etc.

Customer review rating 4.4/5

Anonymous Couples - 06/03/2019 AccorHotels certified review

Restful. Very helpful staff. Lovely room. Fabulous breakfast

A tired hotel in a great location

Customer review rating 4.4/5

Leigh Friends - 03/03/2019 AccorHotels certified review

The staff at the front desk were wonderful, friendly and helpful. The hotel is in a perfect location for seeing Avignon. The rooms are old, tired and worn. The towels were literally thread bare. The employee at the bar in the evening could not have been more rude.

Dear LEIGH M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Avignon Centre Palais des Papes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and we took note of your comment regarding the Bar / restaurant. We will take the appropriate measure with the restaurant manager We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

Mercure Avignon

Customer review rating 4.4/5

Stefan F. B. Business - 17/02/2019 AccorHotels certified review

The rooms at this hotel are not what i expected to the price what I have paid. The service in the Restaurant was miserable and the a very low quality.

Dear Stefan Fridolin B., Thank you for taking the time to comment and share your experience with the Hôtel Mercure Avignon Centre Palais des Papes. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry to hear that the room and the restaurant did not meet your expectations please allow us to express our sincerest apologies. We thank you again for sharing your experience, and we hope your next visit will leave you fully satisfied. Sincerely, Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes Ni…

Small room

Customer review rating 4.4/5

Gildo S. Couples - 16/02/2019 AccorHotels certified review

The rooom provided is suitable for JUST one night. With that price a larger room should be ...normal

Dear GILDO s., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Avignon Centre Palais des Papes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our hotel offers a superior room category which is more spacious. Furthermore if you register to our loyalty program Accor LeClub you can benefit of free room upgrades (according to availability). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes Ni…
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