Hotel - Mercure Avignon Centre Palais des Papes Hotel
Mercure Hotel Mercure Hotel

Mercure Avignon Centre Palais des Papes Hotel

4.0/5 910 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Porter

Leisure and activities

  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Kayaking  (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00 - 14:00 / 19:00 - 22:00
    • Opening hours : Week-end 12:00 - 14:00 / 19:00 - 22:00
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Depending on your preferences, choose from our different room categories: Standard Rooms with double bed or twin beds, Superior Rooms for more comfort and space or Family Rooms for 3 or 4 people.

  • 86 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 family rooms
  • 10 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
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4.4/5 AccorHotels Rating 2,023 reviews

Our guest reviews for Mercure Avignon Centre Palais des Papes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 910 reviews
Rob Couples - 10/07/2018 AccorHotels certified review
« Great location »

We had a wonderful five day stay at this hotel. It is so close to everything in the city. Our room was very spacious and comfortable overlooking the main square.

Bernadette K. Families - 09/07/2018 AccorHotels certified review
« Perfect location, very helpful employees, excellent breakfast »

Good: 1. Employees 2. Breakfast buffet 3. Location in Avignon Needs to be improved: 1. Pillows on bed 2. Light not working in bathroom 3. T.V. Service goes out at least once a day 4. More light in the room 5. Elevator needs to be cleaned on a more consistent basis 6. Towels too thin and no washcloths provided 7. Bathtub too high for older people and shower head slides down during shower

Steve G. Families - 07/07/2018 AccorHotels certified review
« Excellent »

Great location and friendly staff

Doug Couples - 06/07/2018 AccorHotels certified review
« Great Location »

No table or desk in room. Very hard to use a computer or find a place to use things. Great location. Breakfast was good. Lots of groups and hotel is oriented to mass tourism rather than individual service.

T. Couples - 05/07/2018 AccorHotels certified review
« disappointing »

there is a problem with the keys which dont always work the receptionists showed little interest and the director only comesoccasionally

Michael M. Couples - 02/07/2018 AccorHotels certified review

We had a lovely room with balcony overlooking the Place d'Horloge - a perfect location to watch the world go by and close to all the best attractions.

Anonymous Couples - 27/06/2018 AccorHotels certified review
« Room was great thank you. Towels were too small and very thin. Time to replace perhaps? »

Experience was good. I would suggest tour groups not gather in the lobby area however. It is too small for that. Across the street on the edge of the square could be an acceptable alternative for them perhaps

Peter F. Couples - 27/06/2018 AccorHotels certified review
« Great visit »

Very much enjoyed the room, great views. Friendly staff

J V. Couples - 26/06/2018 AccorHotels certified review
« Hotel in Centre »

We stayed only one night in this hotel. It was pretty hard to get there as we did not receive clear instructions were to park. The hotel in itself is very dated and not really "clean". The rooms are tiny although the have all the comfort that you would expect. breakfast was great (nice scrambled eggs) but as there was a group we found it very difficult to eat at ease and to enjoy it. Overall, this 4 star hotel needs a complete renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOS V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Avignon Centre Palais des Papes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie Rious Responsable Hébergement Mercure Avignon Centre Palais des Papes h1…

Anonymous Solo - 26/06/2018 AccorHotels certified review
« Great location for visiting Avignon »

The location of the hotel was excellent and was very convenient for visiting Avignon.

Joy Solo - 24/06/2018 AccorHotels certified review
« Cosy and pleasant stay with convenient location »

Excellent location right in the city centre with most of the points of attraction in vicinity

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSEPHINE WING YI Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie Rious Reception Mercure Avignon Centre Palais des Papes h1…

Marc Couples - 20/06/2018 AccorHotels certified review
« Good but travel to the hotel was a nightmare given the traffic restrictions »

Good. Helpful staff. However clear instructions on accessing the hotel with current road works should be given. This was an unpleasant experience compounded to the fact that 2 Mercure hotels are accessible from the car park. The walk with suitcases from the car park to the hotel is also very unpleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARC L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Avignon Centre Palais des Papes. I am sorry that your experience to come at the parking was not so good your please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie Rious Reception Mercure Avignon Centre Palais des Papes h1…

Johan M. Couples - 20/06/2018 AccorHotels certified review
« First of all, we were received very well by a very friendly lady. She also gave us all the information needed for making our stay not only in the hotel, but also in Avignon, a very pleasant one. »

Our stay was wonderful and even better as what we thought it would be. The location was great! Thanks so much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie Rious Reception Mercure Avignon Centre Palais des Papes h1…

Family - 18/06/2018 TripAdvisor review
« Superb breakfast in Avignon »

nice and clean hotel in the city center of Avignon, superb breakfast, very friendly people, all information about what to do in Avignon, pleasant stay for one night, enough restaurants nearby, certainly something for a day trip

Jc Couples - 16/06/2018 AccorHotels certified review
« Good memories »

Great location, good size room and cheerful receptionists.

Couples - 15/06/2018 TripAdvisor review
« Great staff, great location. Shame about the hotel. »

We booked two nights at this hotel expecting a Mercure standard of hotel. What a disappointment. Despite the staff being really excellent and the location being superb you cannot hide from a tired hotel that needs to be pulled up by the scruff of its neck. Our room was clean and the bed linen was fine. The towels were thin to the point they should have been discarded. Fittings generally worked but were more suited to a downmarket Ibis. The impression gained was that costs were being cut wherever possible to maximise return. This hotel lets down the name of Accor hotels at this level.

J. Friends - 14/06/2018 AccorHotels certified review
« Lovely modern hotel in a perfect location »

After the very good hotel breakfast, we were in the ideal place to explore Avignon.

Cathy W. Couples - 11/06/2018 AccorHotels certified review
« View of the Papes »

Moderate satisfaction

Marc S. Couples - 10/06/2018 AccorHotels certified review
« I thought it was great! »

great location, great staff, breakfast was good. the room was clean and big. wc was a bit small. difficult to close the door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARC S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the inconvenance of the wc but the type is standard Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie Reception Mercure Avignon Centre Palais des Papes h1…

M G. Friends - 10/06/2018 AccorHotels certified review
« Very pleasant stay in a superb location. »

We had a great time! The staff were unfailingly polite, courteous and helpful, the room was very clean and comfortable, and the two evening meals we had in the restaurant were very good. We have one criticism: the thin plastic glasses in the bathroom and the paper cups in the room were completely unsatisfactory. Surely, if you can provide bathrobes and slippers (which we did not need or use) you could provide decent glasses and ceramic cups!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MALCOLM G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We wiil think about changing the glasses in the bathroom and put ceramic cups Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Reception Mercure Avignon Centre Palais des Papes h1…

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