Hotel - Novotel Batam
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Novotel Hotel

Novotel Batam Hotel

Jalan Duyung Sei Jodoh 
29432  BATAM
INDONESIA

641 reviews
TripAdvisor Rating Based on 641 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Indoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Indoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Billiards/Snooker  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 244 rooms
  • 53 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 52 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,277 reviews

Our guest reviews for Novotel Batam

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 641 reviews
AccorHotels certified review
Sodikin Business - 15/09/2017
« Good »

Good service

AccorHotels certified review
Claude A. Friends - 04/09/2017
« Best place to stay in Batam »

Great service by staff, location was ok.

AccorHotels certified review
Michelle D. Families - 04/09/2017
« This hotel needs serious improvement. The standard has dropped! »

Front Office: Check in and check out was good. F&B: Restaurant service was horrible. Nobody cared for the guests but was very busy doing there respective task. Example:- paper work at the reception area or setting up of tables. The lunch order took more than 35 mins to serve and that too not the entire order.when queried with the lady why it's taking so Long she mentioned that drink orders comes from one out let where as food comes from in room dining and it takes quiet a while time for that. The hotel looks tired needs serious refurbishment. Pool is dirty and cold. When ordered for room service food was sent without cutlery. When called them to send the cutlery it never arrived. There was no towel replacement in the room. Spa: massage was ok not great. Me and my Husband did couples massage and the lady kept on going out. Sometimes leaving the door open. We were told to get milk bath in the tub by the younger lady and we told her we will need privacy she stepped out. Suddenly the older lady Helena rushed in to the room were my husband was undressed and she started mixing the milk solution in the bathtub and claimed that she forgot to add it. Both me and my Husband felt very embarrassed.

AccorHotels certified review
Hanis Families - 04/09/2017
« great »

was gd with only one problem the breakfast at the hotel was the same dishes from day one and day 2

AccorHotels certified review
Juraina Families - 03/09/2017
« ms juraina »

ok ok..room service too slow

AccorHotels certified review
Anonymous Business - 29/08/2017
« Satisfied »

Lovely staff very helpful all the time

AccorHotels certified review
Kannan M. Couples - 29/08/2017
« Nice location »

Most of the staffs are very friendly

AccorHotels certified review
Joe Couples - 28/08/2017
« Good as usual! »

Fast check in, friendly staff, clean room, not so much renovation going on now so had a very good sleep. Good value for money.

AccorHotels certified review
Goldentraveler Solo - 28/08/2017
« Good value... »

Hotel staffs are helpful and pleasant. Good value for the money.

AccorHotels certified review
Paul C. Families - 23/08/2017
« I will be back for more!!! »

My family have stayed at Batam Novotel for numerous trips to the island. We like the sort of colonial architecture of the building. The hotel has been around for some time and I must admit certain parts of the hotel need maintenance. Ceiling board on the fifth floor is not presentable at all. My rooms air con is not that cold. But in spite of all these downsides there is one aspect that has helped compensated the situation, its staff. On the whole, the staff's attitude is great. They are friendly and helpful. This is one aspect that outshines many other five or four stars hotel in Batam. During my trip last week, there is one particular staff that deserves special mention. She is Yelly. Yelly being the front desk staff is not only friendly but she will do her utmost to make sure the guests' needs are meet. I am impressed that she went the extra miles to ensure that our stay was pleasant. She is an exemplary for all other hotels employees. I will sure be back at Novotel during my next trip to Batam. And will certainly recommend this hotel to my relatives and friends who are visiting Batam. Great work and please keep up the effort. Thank you.

AccorHotels certified review
Ross Couples - 23/08/2017
« Not up to standard »

The room was old , air con didn't work ( even after some one coming to fix ) was placed at the very back of the building even when hotel wasn't full , requested a view and was given the rubbish area. Front desk staff wasn't interested and seemed like she rather be somewhere else

AccorHotels certified review
Muhd F. Solo - 23/08/2017
« There can be an improvement »

Slow in check in upon arrival. Upon getting the room i was in shock and dissapointed as the room was totally in mess and not ready yet.. Fast thinking of the Hotel Manager i managed to get other room. I think there can be much more improvement on the service provided in the future. Apart from all the matters overall i have a good stay. I hope next time when i came back again here there is a better and good service and hospitality.

AccorHotels certified review
Imran Friends - 23/08/2017
« Air con was bad »

The air-conditioner in the room does not do the job of coolong the room. Very disappointed. Even after setting it to the lowest temperature, the room temperature was 26 degrees Celcius.

AccorHotels certified review
Tan Families - 22/08/2017
« Just ok only. »

Coordination with tour agency is poor. Room and breakfast services not arranged accordingly.

AccorHotels certified review
Josie Families - 19/08/2017
« Ms »

Staffs are very accomodating, suggestive when it comes to food. But I hope you can come up with more menus. Rooms are clean.

TripAdvisor review
Friends getaway - 01/08/2017
« Sad and depressing interiors »

The Novotel Batam enjoys a great location - just 5 minutes walk from Harbour Bay but honestly it badly needs renovating. The guest room corridor ceiling is covered in sheets and paper patches to hide or catch the drips from a leak somewhere. The aircon in the bedroom doesnt work, the mini bar fridge is empty and the bedside light is faulty. The rather fun bar on the ground floor has closed. Not really a quality experience at all. Badly needs renovation.

AccorHotels certified review
Djodi F. Business - 21/07/2017
« Good room & lobby, cheap for price »

Excellent for discuss with my custommer in lobby. Silent and no noise for disturbing

AccorHotels certified review
Erynna L. Friends - 18/07/2017
« the service is very bad from reception. »

not even any staff in the entrancevoncecwe arrived at hotel. getting a key which cannot be usrd for opening the room. the reception staff never greet. while attending to us ehen checking in, she also handle other guest. i dont think this is right

AccorHotels certified review
Wesley S. B. Solo - 09/07/2017
« Old hotel needing refurbishment. »

Air-conditioning was difficult to operate. At times the room was either too cold or too hot, but could not easily operate the air-con unit. Bed was squeaky and a bit uncomfortable. The room was very old and needing a n upgrade.

AccorHotels certified review
Sugandi Families - 02/07/2017
« Old hotel with limited facilities »

There was nothing special about this hotel. Facilities should be renovated in all aspects.

Our most recent 20 reviews
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