Hotel - Novotel Bali Benoa
Novotel Hotel Novotel Hotel

Novotel Bali Benoa Hotel

4.0/5 3,231 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • NGURAH RAI
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Deep sea fishing/Sea fishing
    • Parasailing (Paying)
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Bicycles rental
    • Billiards/Snooker
    • Darts
    • Football (Nearby)
    • Jogging track (Nearby)
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 2 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 187 rooms
  • 187 non-smoking rooms
  • 7 family rooms
  • 18 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Jacuzzi
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,707 reviews

Our guest reviews for Novotel Bali Benoa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,231 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 16/08/2018 TripAdvisor review
« Wonderful Holiday »

We loved Novotel Bali Benoa, lovely staff, great breakfast, lovely rooms, great location. Only complaint the main pool was abit too deep for kids. Would love to see more deals for kids aged between 12 and 16yo. We will be back and cannot wait.

Anonymous Families - 14/08/2018 AccorHotels certified review
« Nice »

We had a nice stay with you. The first room that we got was not so nice though. There were crackers on the floor and stains on the walls in the bedroom. The next day we got another room that was much better. We forgot our chargers in the first room and it was quite a hassle getting them back. The staff kept saying that they had checked the room and they weren't there. After 24 hours we got our chargers back. When checking out there were two mistakes on the bill. Charges belonging to another room were on our bill and our children had been overcharged when eating at the restaurant. Overall the experience was nice and me and my daughter enjoyed our spa-treatments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna -Bjorni# R., Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniele Ruiu, General Manager

Caroline Families - 11/08/2018 AccorHotels certified review
« Lovely, Friendly hotel »

Before arriving at the Novotel Bali Benoa we had some reservations after reading some mixed reviews, with some very poor. As soon as we arrived we knew we had been worried for no reason. We received a very warm welcome. Our private pool villa was definitely worth booking, being very spacious, with a great outside area. The buffet breakfast had so much choice, and all food was of a good standard. We had both evening buffet and meals at the beach restaurant and can honestly say that we enjoyed every meal. On to the staff, they were the friendliest most helpful staff ever. Each and everyone of them always had a smile and a greeting. Overall our ten day stay at the hotel was fantastic. Yes, the hotel may not be pristine in areas, but with most areas open to the elements this is to be expected. It is far from run down as some reviews suggest. What we did notice is that some people complain about every thing and anything, and the staff definitely do not deserve this. We would not hesitate is recommending this hotel, and will definitely return one day. Thank you to the Novotel Benoa team for making our first stay in Bali one to remember.

Our hotel has responded to the review
Our hotel has responded to the review

Dear caroline b., Greetings from Novotel Bali Benoa. We very much appreciate your comments regarding your stay with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Daniele Ruiu, General Manager

Shawny L. Families - 09/08/2018 AccorHotels certified review
« Loved the beachfront cabana »

Staff was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hsiangni L.+, Greetings from Novotel Bali Benoa. We very much appreciate your comments regarding your stay with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Daniele Ruiu, General Manager

K. C. Couples - 09/08/2018 AccorHotels certified review
« Relaxing and as per expectations »

Excellent room and location Facilities very well and organised Breakfast well laid out and took care of vegetarian requirements The Spa experience was a disappointment and was not value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bollandanda K., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu, General Manager

Feby Families - 06/08/2018 AccorHotels certified review

A relaxing place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Feby H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniele Ruiu, General Manager

Anonymous Families - 06/08/2018 AccorHotels certified review
« Relaxing »

Friendly staff Could have more English speaking staff tho as staff generally found it hard to understand our questions Gardens rooms a bit old need refurb. Otherwise it was a beautiful hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice C., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu, General Manager

Vickey Couples - 06/08/2018 AccorHotels certified review
« a great experience »

wonderful experience from all the staff, our only concern was a dog next door that barked constantly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vickey M. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniele Ruiu, General Manager

Dawn Families - 05/08/2018 AccorHotels certified review
« Brilliant Hotel »

From start to finish our stay at this out first time in Bali and this hotel was fantastic. All the staff were amazing, very attentive and friendly! The room was beautiful, cleaned daily and was very close to the beach and pool area. I would defiantly recommend this hotel as we couldn’t fault it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam Finley S., Greetings from NovoteL Bali Benoa. We very much appreciate your comments regarding your stay with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Daniele Ruiu, General Manager

Robyn J. Couples - 04/08/2018 AccorHotels certified review
« Love the Novotel, great as always »

Excellent staff, the whole hotel is very clean and welcoming I love staying here and so does my family. Thanks again Novotel for the lovely stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robyn j., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniele Ruiu, General Manager

Mel Families - 03/08/2018 AccorHotels certified review
« Great rooms and friendly staff »

It was a lovely stay that left us feeling refreshed! Would definitely do it again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa B., Greeting from Novotel Bali Benoa. We very much appreciate your comments regarding your stay with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Daniele Ruiu, General Manager

Cristian D. Families - 03/08/2018 AccorHotels certified review
« Room with no view, little light, noise »

Hi, We stayed 1 week in a tropical garden room. I find that room poorly designed facing the wall from breakfast restaurant and also the electrical generator. The bathroom also unfortunately designed, with the sliding doors and that ridiculous, uselss bathtub. The shower knob was broken (too old?). The toilet seat was loosen, the AC was blowing on top of the bed which stopped us using it durin nights and it has been terribly hot. The people are awesome and the breakfast was good. We liked the beach and the pool area, with the activities. Not so many umbrellas unfortunately and people leaving the towels all day wihout using the chairs. All the umbrellas were occupied (most just having the towells) before breakfast. We stayed 17 days in Bali, at 3 different hotels/areas, and this one unfortunately has been the weakest link. If I would go again, definitely won’t go there. In my opinion we have paid way too much for the offered services and comfort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristian D.+, Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniele Ruiu, General Manager

Judy Friends - 02/08/2018 AccorHotels certified review
« Great Resort »

Hi I have stayed here too many times to remember both with Family or just a friend and the venue is great. Lovely and peaceful, clean and well presented. Staff is always amazing nothing is too much trouble. Will be back again soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judy W., Greetings from Novotel Bali Benoa. We very much appreciate your comments regarding your stay with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Daniele Ruiu, General Manager

James G. Couples - 01/08/2018 AccorHotels certified review
« Some highs and some lows! »

This was my 4th stay at the Novotel Bali Benoa, the first dating from 1999, so my partner and I were looking forward to coming back to the hotel were we had first stayed back in 2004. We were going to celebrate our 12th wedding anniversary during our stay at the hotel and I had initially contacted one of the Duty Managers to arrange for a celebratory cake to be delivered to our room on the day of our wedding anniversary. Unfortunately, the cake never happened. We did get a lovely display on our bed using flowers and towel art, but no cake! It seems that there was a lack of communication between the Duty Manager and the F&B department. I do realize that mistakes happen and people are fallible, but considering that I am a Club Accor member with several previous stays at the hotel, I would have expected slightly more professional service from the hotel to ensure that requests made would be carried out. On a more positive note, the welcome we received at the Novotel was warm and friendly and the dealings we had with staff were very positive. The Guest Relations staff are excellent and very helpful and pro-active, Maya in particular. The waiters and waitresses in the hotel restaurants are great too- very friendly and efficient. The buffet breakfasts were wonderful and the two lunches we had at Coco's Beach Club were delicious, so the food, on the whole, was excellent. The only thing I thought was a bit strange was the selection of cheese at the breakfast buffet. Given the fact that the Novotel is part of the Accor group, a French hotel group, the cheeses they had on offer were very disappointing- thin slices of cheddar and thin slices of Swiss cheese, both looking more like processed cheese slices than anything else. Apart from that the selection of food at the breakfast buffet was wonderful. As for the rooms, we opted for one of the deluxe rooms near the beach, which I had stayed in before. The rooms are lovely on the whole with a delightful little garden and patio at the front. The room was comfortable enough but the design was a bit strange. The bathroom was huge but most of the room was taken up by a massive bathtub in the middle of the room, a totally useless and annoying feature in my opinion. Every time you go to the bathroom you have to navigate your way around the bathtub which is not particularly easy or desirable. The other design feature that is quite bizarre is that all the storage space, the safe, the coffee and tea facilities, the mini fridge are all in the bathroom, so if there is more than one person in the room, getting ready can be a bit of a challenge. Who in their right mind would put all the storage space in the bathroom? The other slightly strange design fault in the room was that the only place to plug in a computer was at the writing desk where the flat screen TV was located so if you are sitting at the desk working on the computer, you are blocking the view of the TV from anyone else in the room, particularly anyone lying on the bed. Once again, a rather bizarre design element. The public areas of the hotel and the gardens are still wonderful even after all these years. The one area that is definitely showing its age is the pool near the beach. Nowadays people are used to lovely infinity pools whereas the one at the Novotel is a very 90's pool, not particularly well designed and probably not big enough. I do realize that there are two other pools to choose from but the main pool is the one that most people would probably opt to use. I also do think that the hotel should limit the use of huge inflatable floating things which seemed to take up most of the room in the pool, making swimming there a bit challenging. Perhaps this pool should be an 'adults only' pool as there is already the Crocokiss pool across the road which is designated as a kiddie pool. We enjoyed our stay at the Novotel but not quite as much as we had expected we would because of the things I have mentioned in this review. It is a lovely hotel but some things need attention in order to bring it up to date and in line with what travelers expect of hotels in the 21st century.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James G.#, Greetings from Novotel Bali Benoa. First of all, thank you very much for your valuable comment. We are pleased to hear that you enjoyed the cuisine we prepared and were impressed with our staff performance. We have also noted your detailed feedback highlighting certain concerns that we have personally addressed with the relevant department heads and team to ensure similar shortfalls are not repeated. We hope there will be an opportunity to welcome you back With my best regards, Daniele Ruiu, General Manager

Anonymous Families - 31/07/2018 AccorHotels certified review
« Very satisfied especially for the level of service and friendly staff »

Very nice, your staff made our vacation. Some lacks with the room location (noise from the traffic and some noisy neighbours/other guests). Rooms in the garden wing are getting a bit old and maybe some need for renovation. This lady at the beach restaurant, Windi, she was amazing. Always positive and ready to help. She made us feeling welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenni H., Greetings from Novotel Bali Benoa. We very much appreciate your comments regarding your stay with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Daniele Ruiu, General Manager

Kelly P. Friends - 30/07/2018 AccorHotels certified review
« Loved it, better than expected »

I had a wonderful stay. Staff were lovely & so helpful. Great WIFI throughout, great food. My villa was sensational.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly P., Greetings from Novotel Bali Benoa. Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniele Ruiu, General Manager

Geoff Families - 29/07/2018 AccorHotels certified review
« great »

Great place to stay. Staff very friendly and welcoming. Unfortunately we were not aware our accommodation was across the road as we chose this hotel as it was close to the beach. If I returned to this particular hotel it would only be if I could stay in the accommodation closest to the beach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoff A., Greetings from Novotel Bali Benoa. We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Daniele Ruiu, General Manager

Narelle Friends - 26/07/2018 AccorHotels certified review
« RELAXED ATMOSPHER & GOOD LOCATION »

STAFF WERE EXTREMELY HELPFUL AND FRIENDLY; ROOM CLEAN & WELL PRESENTED; FOOD & BEVERAGES GREAT; BUFFET BREAKFAST EXCELLENT. OVERALL WAS A REALLY LOVELY PLACE TO STAY AND RELAX

Our hotel has responded to the review
Our hotel has responded to the review

Dear Narelle S., Greetings from Novotel Bali Benoa, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Daniele Ruiu, General Manager

Ross O. Couples - 24/07/2018 AccorHotels certified review
« Ross O. »

Very pleasant. Service was great, rooms were tidy and the whole complex was peaceful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela O., Greetings from Novotel Bali Benoa. We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Daniele Ruiu, General Manager

Nurul I. P. Families - 22/07/2018 AccorHotels certified review
« Too many broken facilities. But the location is good, next to the beach. »

Not too satisfied as there are several broken facilities at room. Tried to complain but can't be fixed in a short period. The good things is only coming from the hotel location which is next to the beach so i can bring my kids at any time when he request to swim on the beach. Breakfast is too standard (nothing is special) compare to other 4 star hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nurul Irian P.*, Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniele Ruiu, General Manager

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