Hotel - Novotel Bali Benoa
Novotel Hotel Novotel Hotel

Novotel Bali Benoa Hotel

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4.0/5 3,198 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • NGURAH RAI
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Parasailing (Paying)
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Bicycles rental
    • Billiards/Snooker
    • Darts
    • Football (Nearby)
    • Jogging track (Nearby)
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 2 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 187 rooms
  • 187 non-smoking rooms
  • 7 family rooms
  • 18 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • WiFi in your room
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Jacuzzi
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,540 reviews

Our guest reviews for Novotel Bali Benoa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,198 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Anonymous Couples - 19/06/2018
« Very nice hotel.... »

Realy enjoyed our stay, but would have liked the restaurant have ala cart breakfast and dinner. We went to the hotel next door for dinner every night ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geraldine s., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu, General Manager

AccorHotels certified review
Dr S. P. Families - 18/06/2018
« Lovely stay!!! »

We had a 4 night stay at novotel...we loved the place. We had a room on the other side of the road so we upgraded..the staff helped us in every way to be comfortable.the only thing I noticed is that the washroom fitting are bit old..needs replacement and there are no sockets in the room for 3 pin plugs.. Rest was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sweta P.*+, Thank you very much for taking time to share your experience with us. We are glad that we could deliver an excellent service for you. We have also noted your detailed feedback highlighting certain concerns that we have personally addressed with the relevant department heads and team to ensure similar shortfalls are not repeated. We definitely looking forward to welcoming you back to our resort. Sincerely, Daniele Ruiu, General Manager

AccorHotels certified review
Bela Families - 18/06/2018
« Really enjoyed our stay in the hotel! »

Overall the experience was very good! What could be better: - the handle fell off a few times in our shower (was fixed twice, but fell off again) - the vent in the room has only 1 setting, which is very strong, so we were not able to use it overnight - the air conditioner unit is in the roof, which resulted in a lot of noise (we tried to avoid using it, so turned it only when we were not able to handle the heat in the middle of the night, not a problem during the day) - there was no other way to cool/ventillate the room, there is no window to open - the kids club was good, but the room had a bad smell (mold)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bela B., Greetings from Novotel Bali Benoa. Thank you for taking time to tell us about your experience while stay with us. We have also noted your detailed feedback highlighting certain concerns that we have personally addressed with the relevant department heads and team to ensure similar shortfalls are not repeated. We hope there will be an opportunity to welcome you back and the next occasion. With my best regards, Daniele Ruiu, General Manager

AccorHotels certified review
Susan Couples - 14/06/2018
« Good hotel, beach front »

When we first come the ambience so good, receptionist so nice n polite. Novotel own private beach. The room so spacious, but the floor a little bit sticky, and we found spider web... n on the ceiling there was a rat... so all night long so noisy can’t really sleep well... the food isn’t that good... but all the staff is polite, nice facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susanti Amelia Karliana*+, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suci Tirta, Resident Manager

AccorHotels certified review
Mr K. B. Friends - 13/06/2018
« had a lovely time »

i was really happy with the overall service and friendly staff but as i'm australian the beer needs to kept a lot colder - ha ha

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bracegirlde K., Thank you for your positive comments. We are pleased to hear that our hotel and service made your stay pleasant. We will share your comments to our team to keep improving ourselves for great service. Have a good day and take care! Sincerely, Suci Tirta, Resident Manager

AccorHotels certified review
Claire Families - 13/06/2018
« Mrs Claire Drew »

Overall good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire D., Thank you very much for taking time to share your experience with us. We are glad that we could deliver an excellent service for you. Your rating on your review will encourage us to keep up this good service. We definitely looking forward to welcoming you back to our resort. Sincerely, Suci Tirta, Resident Manager

AccorHotels certified review
Anonymous Friends - 11/06/2018
« Very disappointed »

Staff were fantastic. All rooms had a dank smell to the point some had to change rooms due to the unpleasant aromas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise R., Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suci Tirta, Resident Manager

AccorHotels certified review
Sandra M. Families - 09/06/2018
« Nice Hotel »

Staff were very polite, courteous and friendly. Sheets and pillow slips nice and clean however, the doona inside sheet was not clean. Medical tablets were stolen (Was there for a family wedding so didnt want to make a fuss and had extra tablets in the safe) Someone had put a piece of paper into the key lock to keep open and our camera went missing on the last day of our stay. (too late to report as found out when leaving) Hotel has a problem with theft!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra Mingay#, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the lost and found about the camera, we found it in the drawer of your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Sincerely, Suci Tirta, Resident Manager

AccorHotels certified review
Anjali Families - 09/06/2018
« warm! »

Kids love it. Kids club is great now that it’s redone. Kids room in family suite could do with some windows / sunlight. It’s damp and depressing. Master bedroom and facilities were nice. Breakfast should have more quality products like bacon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anjali M., Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suci Tirta, Resident Manager

AccorHotels certified review
Mandy H. Friends - 09/06/2018

works being carried out on the hotel made our stay totally unacceptable. Loud drilling noise could be heard in our room during the day. will definitely not be staying at a Novotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mandy H.+, Greetings from Novotel Bali Benoa. We thank you for your time to share in more details your concerns during your stay at our resort. We were very sorry to hear about the many shortcomings you experienced, although appreciative of the amount of details you included, since such comments only help us improve. We understand from your explanation that we did not meet your expectation on several occasions. Rest assured, We will immediately take the necessary measures that will address many of your concerns. The exceptional is unfortunately possible to happen and We truly regret you had to go through it. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We would really like to exchange further with you on a way to regain your satisfaction about our property. We hope you believe in second chances and that you will give us ours. We hope you will understand the situation and we truly wish to welcome you back and show you what a real Novotel Bali Benoa experience is. Sincerely, Suci Tirta, Resident Manager

AccorHotels certified review
Melisa Solo - 07/06/2018
« Amazing »

Staff were very attentive. Small details was noted for my stay .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melisa I., Warmest Greeting from Novotel Bali Benoa, It our pleasure to received such a kind review from you. We are glad to knew that you have memorable experience with us. Most Definitely look forward to welcome you again at our resort. Best regards, Suci Tirta, Resident Manager

AccorHotels certified review
Debi M. Couples - 07/06/2018
« Mrs Debi M. »

Staff are always so lovely, friendly and helpful. Beach Cabana room was excellent. We are returning customers for many many years and I would of expected free transport to and from the airport but only got it one way. Also a free massage would of been nice. Massages are way too expensive now which is a shame as they are very good. Also dinners at the buffet are too expensive now. Food at cocos is good and the panini's excellent but again expensive for Bali

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debi Moyes#, Dear chrisfranc1409, Thank you SO/ much for such a wonderful review. We would like to thank you for your loyalty and patronage. We are happy to learn that Novotel Bali Benoa is your hotel choice and that you had a comfortable and relaxing stay experience with us. We appreciate your sharing and your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We will be happy to host you again at Novotel Bali Benoa. Kind wishes, Suci Tirta, Resident Manager

TripAdvisor review
Solo travel - 07/06/2018
« Very welcome. »

Check in was fast and all was explain very clear. Very friendly reception.Like to have breakfast. Serve nice delicious food. Staff were very friendly at the restaurant. Thank you will back again with my family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, Your review made our day. Thank you for your positive comments. We are pleased to hear that our check in process, food and the staff made your stay pleasant. Hearing that we had created a memorable experience for our guests like you is the most rewarding compliment for us so thank you for that. I will be sure to share your lovely comments to our team to keep improving ourselves for great service. Most Definitely look forward to welcome you again at our resort. Sincerely, Suci Tirta, Resident Manager

AccorHotels certified review
Mrs M. B. Couples - 06/06/2018
« Amazing »

Amazing, wonderful friendly staff , lovely clean accommodation, perfect location, I thank you all for a holiday of a lifetime

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAUREEN b., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suci Tirta, Resident Manager

AccorHotels certified review
Anonymous Families - 05/06/2018
« We love the hotel, but the attention to detail has declined since our last stay »

Very pleasant stay. Some items in room broken little the blind and wobbly toilet seat. Some staff in dinner restaurant very slow. Breakfast restaurant very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Ebert, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suci Tirta, Resident Manager

AccorHotels certified review
Janelle A. Couples - 04/06/2018
« 60th Birthday trip to Bali! »

The Hotel and staff were very nice, I was a little disappointed on arrival that my request for a room on the beach side wasn't made possible. I was told an upgrade wasn't available, however I had previously requested this after booking in November. As I wasn't aware there was (2) sides to the hotel & happy to pay, if this was the case.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janelle Arber*, Greetings from Novotel Bali Benoa. Thank you very much for taking the time to review our room, services and facilities. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We apologize that your experience did not meet your expectation. All our efforts are concentrated in preventing future occurrences. Sincerely, Suci Tirta, Resident Manager

AccorHotels certified review
Daniella Families - 03/06/2018
« Great Family Stay »

Staff were very friendly. My daughter is coeliac and the staff were great about pointing out and providing gluten free foods.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniella Arbuckle, Warmest Greeting from Novotel Bali Benoa. It our pleasure to received such a kind review from you. We are glad to knew that you and your family have a memorable experience with us. Most Definitely look forward to welcome you again at our resort. Best regards, Suci Tirta, Resident Manager

AccorHotels certified review
Nichola S. Friends - 03/06/2018
« Very charming and relaxing stay »

We loved the place. The staff worked so hard at looking after us and they made the holiday for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason Smith+, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suci Tirta, Resident Manager

AccorHotels certified review
Anusha Families - 01/06/2018
« Overall a good stay »

It was a good stay. Food was tasty. However it was the same menu for breakfast everyday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anusha Manivannan+, Greetings from Novotel Bali Benoa. First of all, thank you very much for your valuable comment. We are pleased to hear that you enjoyed your stay. We hope there will be an opportunity to welcome you back and the next occasion. Sincerely, Suci Tirta, Resident Manager

AccorHotels certified review
Peter F. Solo - 01/06/2018

Great staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter Flynn+, Warmest greetings from Novotel Bali Benoa, Thank you for your review and for choosing our hotel. We are so glad to hear that you enjoyed your stay and gave positive feedback about the staff and the service. We surely would share your feedback to our team to always perform our service at our best. Have a great day! Sincerely, Suci Tirta, Resident Manager

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