Novotel Bali Benoa Hotel 5 stars

TripAdvisor rating 4.0/5 3,391 reviews
Novotel Bali Benoa
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+ 29 Services
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Hotel extras

  • Sauna and indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Pamper your kids with fun activities and kids meals with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
  • NGURAH RAI
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bali Benoa

70 Jalan Pratama
Tanjung Benoa
80361
benoa
indonesia

Tel: +62361772239

Fax: (+62)361/772237

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 15km / 9.38 miles - Shuttle paying

GPS :-8.764232, 115.222399

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Deluxe with 1 King Size Bed located in the Garden Wing

  • Max. number of persons: ‌4
  • Area: From 42
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe with 2 Single Beds located in the Garden Wing

  • Max. number of persons: ‌4
  • Area: From 42
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Pool Side Room with 1 King Bed Located in the Garden Wing

  • Max. number of persons: ‌4
  • Area: From 42
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Pool Side Room with 2 single beds. Located in the Garden Wing

  • Max. number of persons: ‌4
  • Area: From 42
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Tropical Terrace with 1 King Bed Located in the Beach Wing

  • Max. number of persons: ‌4
  • Area: From 44
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Tropical Terrace with 2 Single Beds located in the Beach Wing

  • Max. number of persons: ‌4
  • Area: From 44
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family room with 1 king bed, 1 bunk bed and 1 existing sofa bed located in the Garden Wing

  • Max. number of persons: ‌4
  • Area: From 54
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite with 1 king bed, 1 bunk bed and 2existing sofa beds located in the Beach

  • Max. number of persons: ‌4
  • Area: From 88
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Pool Villa 1 Bedroom located in the Beach Wing

  • Max. number of persons: ‌4
  • Area: From 210
  • Views: Garden side *
  • Most of the accommodation: Private Pool *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Beachfront Private Pool Villa 2 bedroom located in the Beach Wing

  • Max. number of persons: ‌6
  • Area: From 500
  • Views: Ocean/Sea view *
  • Most of the accommodation: Private Pool *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Beach Cabana located in the Beach Wing

  • Max. number of persons: ‌3
  • Area: From 49
  • Views: Ocean/Sea view, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

CROCOKISS RESTAURANT

Type of cuisine: International

Located across the road, the peaceful swimming pool surrounding and the beautiful tropical garden makes the Crocokiss restaurant as an ideal place to relax and experience the taste of fine Balinese and Indonesian food with the choice of mild and fragnant

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COCOS RESTAURANT

Type of cuisine: International

Located on the beach, relax and enjoy the ocean view and the natural beach surroundings Cocos Beach restaurant serves late breakfast, lunch and dinner. Specialties include hot stone and pizza.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ULUWATU RESTAURANT

Type of cuisine: Thematic cuisine

An open air restaurant for buffet breakfast and 7 days theme buffet dinner including various cultural performances and shows performed on our stage.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COCOS BAR

Photo non contractuelle / Strictly non binding

Located on the beachfront, enjoy the cocktails, mocktails, soft drinks, and many more.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CROCOKISS BAR

Photo non contractuelle / Strictly non binding

Located across the road, the peaceful swimming pool surrounding and the beautiful tropical garden makes the Crocokiss bar as an ideal place to enjoy a snack or refresh yourself with a wide range of cocktails and juices.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NANAS BAR

Photo non contractuelle / Strictly non binding

Located at the lobby aread, end your day with a specially prepared mocktail or cocktail while you enjoy the relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 72 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Novotel Bali Benoa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,434 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,391 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfort Room and very friendly staff with excellent service

Customer review rating 4.4/5

Sigit M. Families - 19/06/2019 AccorHotels certified review

Helpful staff and friendly, excellent service when we request something, comfort and clean room

Dear Sigit M.*+, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Great Resort, Fantastic People, Awesome Holiday!

Customer review rating 4.4/5

Travis Families - 19/06/2019 AccorHotels certified review

We have stayed at this resort before but this was our first big trip away with our 18 month old daughter and it was made easy with the help and customer service given by everyone at Novotel Bali Benoa. We opted to stay in a Private Pool Villa so to enable our daughter to be safe, and for us to relax, enquired on the possibility of having a pool fence installed. Not only was the resort open to letting us do this, they organised everything for us, at a competitive rate and in a way that would let us maximise what the villa had to offer. Our daughter loved feeding the fish daily and swimming as often as she wanted. Your lovely crew of staff would fuss over our daughter (and us) at every opportunity. She was treated like a rock star, everyone remembered her name and would wave hello and good bye every time she was toddling past. Our room was always clean and tidy, breakfast was great and we found the resort offered us everything we needed on site. If there was a anything we found that needed attention, a quick mention to someone would see the issue quickly resolved. We easily booked drivers through the resort for day excursions and always felt safe and well looked when travelling with them. Check in was a breeze, check out just as easy. We truly had a fantastic holiday, the resort was brilliant but it was the staff that really enabled us to relax and enjoy our break. My daughter is still asking for some of your team members by name and asking where they are! Thank you and we will be back!

Dear Travis C., Greetings from Novotel Bali Benoa Thank you very much for taking some time to share your experience staying at Novotel Bali Benoa. It is a great pleasure to receive such a beautiful review! It warms our heart to read that you and family could indulge in our resort and well-appointed villa. Having the guest feel special and valued is one of our top priorities. We always strive to exceed our guest’s expectation and to read that we have succeeded is the best gift we can get. Our team will be pleased to read your precious review and it will definitely encourage them to be better in the future. Thank you again for your review, we would be excited to welcome you back for another memorable stay with us! Best regards, Sarah, Personal Assistant to GM

2 star

Customer review rating 4.4/5

Debbie W. Couples - 19/06/2019 AccorHotels certified review

Breakfast amazing, rooms need cleaning better . Bathroom toilet corners dirty, mirror in bedroom and under bathroom vanity dirty, outdoor furniture covers dirty, fridge just cold and a freezer would of been good. Found lots of mould in pool on sides and decks dangers as there old . Overall the hole place needs work .

Dear Debra w., Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Novita Personal Assistant to GM

Cozy and comfortable

Customer review rating 4.4/5

Dohhwa P. Families - 19/06/2019 AccorHotels certified review

Novotel Bali Benoa was so great and wonderful. Staffs are very kind and nice. Our familly was relaxed and rested. But 551 delux room had some aircon problem. And 559 toilet had bad smell.

Dear Dohhwa P.#, Thank you for sharing your review. We are delighted to know that our overall facilities and service has made a lasting impression on you. Your feedback regarding the refurbishment of our room is well noted and will be shared with related departments for consideration and improvement. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Daniele Ruiu General Manager

Full happiness with Novotel Bali

Customer review rating 4.4/5

Krishnakant Families - 19/06/2019 AccorHotels certified review

My family was very happy while staying at Novotel and celebrated our daughter Birthday also. I am extremly thankul to Ms.Maya and Mr.Seni ,Duty Managers for there Suport.

Dear krishnakant K., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Nice

Customer review rating 4.4/5

Anonymous Couples - 17/06/2019 AccorHotels certified review

It was nice and clean, friendly people and services. The only problem was: after the check-in we did not have towels in the room.

Dear OLIVER R., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Old and Tired hotel

Customer review rating 4.4/5

Sony K. Families - 16/06/2019 AccorHotels certified review

Stayed 1 night (luckily) at family room #240. The room is dark, lots of mosquitos and furnitures are old and tired. The staff are all very very awesome, helpful and polite.

Dear Sony K.#+, Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Personal Assistant to GM

A Fantastic place to stay!

Customer review rating 4.4/5

Marly L. Business - 16/06/2019 AccorHotels certified review

My room was stunning and very clean. Staff were extremely friendly and attentive. Location is beautiful and convenient. Facilities are great and food was always of a very good standard.

Dear Freddie Mercury Paul L. M., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Time tp Relax

Customer review rating 4.4/5

Tim H. Couples - 15/06/2019 AccorHotels certified review

Opportunity to do as much or as little as you want.

Dear Timothy H.#, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Great services. However no good beach.

Customer review rating 4.4/5

Maria Solo - 15/06/2019 AccorHotels certified review

Great services.

Dear Maria Del Pilar I., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Awesome

Customer review rating 4.4/5

Arry Families - 14/06/2019 AccorHotels certified review

I like the beach and the room. The room very good n privat. I like that concept with small bungalow

Dear Gratia Ali N., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Most surprising

Customer review rating 4.4/5

Orpha S. Couples - 13/06/2019 AccorHotels certified review

Very efficient and friendly staff - good location

Dear Orpha S., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Great location, excellent service, very accommodating.

Customer review rating 4.4/5

Anonymous Couples - 13/06/2019 AccorHotels certified review

Fantastic service, staff were very accommodating with our late checkout request and was much appreciated.

Dear Sue G., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Ms

Customer review rating 4.4/5

Amanda H. Couples - 13/06/2019 AccorHotels certified review

Great staff and cannot do enough for you when your there. Rooms are clean but the Chinese guests are quite rude and very noisy during the night. That was the only complaint

Nice stay

Customer review rating 4.4/5

Yuyatdi P. Families - 12/06/2019 AccorHotels certified review

Room was spacious, nicely arrange, bed comfortable, breakfast was great, can be improved by add some more options for desert tho. Deluxe room was on the other side of the hotel, need to cross road sometime not so nice. Hotel beach has nice view, lost of water sports but kids cannot play on the beach, not kids friendly beach. surrounding lots of restaurant, different choices.

Dear Yuyatdi P.+, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Good value for money. Breakfast was only average. Great staff.

Customer review rating 4.4/5

Gloria S. Friends - 12/06/2019 AccorHotels certified review

Nice Hotel. Everything worked ok. Staff very very polite. The hotel was very clean. Need to use proper bacon at breakfast. The omelettes were great. Plenty of food to choose from. Cups of tea were good. But the coffee not very, but that’s personal choice I suppose. The hot food next to the coffee machine was always cold. You need to change the way you do that. Also tea spoons in the rooms would be nice. Overall. There were four of us on this trip and all were very happy overall. No complaints, just a bit of advice on easy to make improvements. Would stay there again.

Fantastic

Customer review rating 4.4/5

Graham A. Friends - 11/06/2019 AccorHotels certified review

The resort was beautiful, the staff were very friendly and attentive. The rooms were very well appointed, clean and well maintained. The bed was made up every day.

Dear Graham A., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Good hotel

Customer review rating 4.4/5

Florence N. Families - 11/06/2019 AccorHotels certified review

good hotel good location less extensive beach

Dear Rizky/ Mrs Florence N. P., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Food Poisoning

Customer review rating 4.4/5

Claire A. Couples - 10/06/2019 AccorHotels certified review

We booked all-inclusive for 4 days at Novotel for my partners birthday. On the second day of our trip, he was seriously ill with food poisoning and now even 4 days after he is still not 100% ok. Not only did he become seriously ill but the effect of this was that it spoilt the few days we had in Bali as he was unable to do a lot or eat due to feeling ill. We lost our time and money from what we paid on the holiday and what we paid for all-inclusive as he only eat bread for the rest of the holiday. We won't get our money back, our time or my partners birthday experience and we are absolutely gutted about it. Nothing will make up for the fact our holiday was spoilt due to undercooked food at your establishment.

Bali at its best

Customer review rating 4.4/5

Vp Friends - 10/06/2019 AccorHotels certified review

Always service with a smile. Very pleasant staff, great villa with pool and entertaining area. Close to the beach, shops, markets and food.

Dear Virret P., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suci Resident Manager
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