Hotel - Mercure Paris Opéra Lafayette Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Opéra Lafayette Hotel

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3.0/5 565 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
  • Public outdoor parking
  • Pet allowed 15  EUR
  • Breakfast
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
  • Public outdoor parking
  • Pet allowed 15  EUR
  • Babysitting on request
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Babysitting on request
  • Boat excursions

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:30-14:00 / 18:30-22:45
    • Opening hours : Week-end 10:30-14:00 / 18:30-22:45

Business services

  • 1 meeting room(s)
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Hotel location

Our rooms

  • 40 rooms
  • 7 non-smoking rooms
  • 1 family rooms
  • 2 connecting rooms
    • Emergency exit map
    • Remote control TV
    • High speed transmission line
    • Shower
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 1,143 reviews

Our guest reviews for Mercure Paris Opéra Lafayette Hotel

100% genuine reviews from our guests

Find out more
3.0/5 TripAdvisor Rating Based on 565 reviews
AccorHotels certified review
Teoli Business - 05/11/2017
« Nice people, but lot of small problem »

I got a room that cannot be locked (but can be closed) the first day. The last day, my key was deactivated and it took 20 minutes at midnight to create a new one, the computer system wasn't working correctly

AccorHotels certified review
Mr. D. Families - 03/11/2017
« Mr »

First I was surprised to see a 4 Star Mercure with such "reception". Because there was a small desk only, where barely the computer screen had enough space. Credit-Card reader was barely accessible and over all very poor perception. But the two ladies at the desk were very friendly welcomed us very well and with a short waiting time, we could get access to our rooms, even before the standard check in time. We had two rooms, more or less same size. Rooms were very clean nice furnitured and very nice and clean bathrooms. Beds were comfortable and over all we were satisfied. But then starting first evening using the bathroom, I closed the glass sliding door and could not open it any more from inside the bathroom, because the slider was jammed. Only with help from my wife outside the bathroom and me from inside, we managed to open the door. The other surprise was the not proper working toilet flush. Which didn't fill up within 1hour. Means my wife used the toilet, but I could not flush afterwards. Then the morning shower was next surprise. It was a very big and nice cabin, with very good water supply through the shower, but after few seconds the tub filled with water, because the drain was blocked and the water drained off very very slow. Means I used the shower for 10sec. and waited, not to flood the bathroom, then again 10sec... not very nice morning shower! All three issues I complained to the reception desk in the morning and got the message it will be maintained shortly. Next evening we came back late and went straight to the room. Toilet flush still didn't work in the evening. Next morning I had to fill the bathroom trash-bin (fortunately water proof and made of plastic) from the shower and used it as a bucket to flush the toilet!!! Shower was same experience as day before and the door was still jamming. Looks like nobody did anything!!! Then the last surprise was the parking of my car in the nearby parking Rex, on which you could offer a discount for hotel guests from 42EUR/day to 30EUR. I got the explanation at your reception, to show a printed paper (barely readable) and by that I get the discount at the garage. Unfortunately the morning I came was Nov.1st bank holiday and nobody at the garage, nor any possibility to get the discount at the parking ticket machine. Hope you take your measures on this, to avoid such surprises for future guests. Best regards, Dario P.

AccorHotels certified review
Ewa Business - 02/11/2017
« Room »

Too small room

AccorHotels certified review
F.. Business - 14/10/2017
« Moved from IBIS style to Mercure w/o notice »

I arrived to check in to the IBIS Style hotel (next door) as per my reservation. I was informed by the reception desk that they were "upgrading me" and moved me to mercure.

AccorHotels certified review
M. Couples - 03/10/2017
« Small room but OK »

Average, the room was too small and the shower was cloged.

AccorHotels certified review
Thomas, V. Couples - 26/09/2017
« Conveniently located hotel, quiet side road »

Friendly and helpful staff, guests are welcomed in English (as almost everywhere in Paris nowadays - a great thing), just a short walk to nearest metro station, plenty of small restaurants and cafes nearby, despite central location rather quiet place (good for sleeping), breakfast also good, privilege room good size.

AccorHotels certified review
Lance Couples - 25/09/2017
« OK, as expected. »

Staff was friendly. Room was OK for the class of hotel. As a Platinum LeClub member I qualify for a free welcome drink. Issue later turned out that the red wine was bad! The front desk person who also tended the meager bar saidf it was "No Good". We smelled it and sure enough it smelled like it was opened in early Spring and we were now in late Summer. Surprising to us that he merely recorked the bottle and put back in the refrigerator. It needed to be trhrown away. There is certainly no shortage or red winw in France so this was very surprising and disappointing to us. We looked forward to a glass of red winw before bed and did not want beer. We asked if a glass of Bailey's in place of the wine would be acceptable and was told NO! Again very disappointing that our complimentary drink could not be enjoyed.

AccorHotels certified review
Nyc Couples - 11/09/2017
« Clean, modern, great location »

Rooms are clean and recently renovated. Awesome bathroom. Hotel staff is friendly and helpful. Rooms and floors are quiet. Very convenient location: close to the subway but on a nice quiet street away from the city noise.

AccorHotels certified review
Melissakent Families - 03/09/2017
« Nice Hotel »

I had one night at the hotel and really liked the comfort and proximity to transportation and restaurants..

AccorHotels certified review
Pp S. Business - 10/08/2017
« Not in line with what may be expected from the Mercure brand »

Amateurish welcome and lack of amenities in the room (no bottle of water, no water heater for coffee or tea). Poor soundproofing between rooms and towards the street.

AccorHotels certified review
Petrus A. Families - 10/08/2017
« Room »

Room to small, our reservation double room but we get standard room. We cannot get star poin for le club accor member

AccorHotels certified review
Serge Families - 04/08/2017
« Good solutions to stay in the centre of Paris for low budget »

Overall experience is good. Friendly personnel, good food, perfect location. Only one note - we had room with some mustiness smell, what was not big deal, but made our stay in the hotel not ideal.

AccorHotels certified review
Pierre Business - 31/07/2017
« Nice place »

My room was on top floor and quite large. It is more quiet than close to street so very comfortable stay overall.

AccorHotels certified review
Wilton A. Families - 30/07/2017
« Nice localization, well educated staff. »

Well located, a bit small but very confortable.

AccorHotels certified review
Cindy Couples - 25/07/2017
« Everyone was friendly and very helpful »

The hotel was a good location seemingly for us, easy access to subway, lots of choices of places to eat., Hotel breakfast was very nice, room was ok, the air conditioning didn't work great, but it was hot weather outside.

AccorHotels certified review
Yousef A. Families - 16/07/2017
« Service is very good accept the rooms sometimes is hot and therefore becomes not comfortable. »

Service is very good accept the rooms sometimes is hot and therefore becomes not comfortable.

AccorHotels certified review
Elie Couples - 10/07/2017
« Good hotel, dissapointing staff »

Nice and clean room. Great location. Upon our arrival, late in the evening (23h30), my checkin was started by a person that was not able to finalize the process. We waited until another employee checked us in. Both were unable to clarify which partner they were working with for parking facilities. Later on, the safe in the room appeared closed and we had to call for assistance - the previous owner left it locked. When requesting the (accor gold member) welcome drink, the first person was manning the counter again and was not able to produce any drinks and fetched a warm coca-cola from a display cupboard suggesting to put it in the fridge for a half hour or so... When asked for a late checkout this person was also not informed about the conditions and suggested to wake up early and check with the manager who would be there in the morning. Later another employee explained that this person wasn't even on the Mercure payroll and works further down the street. This is definitely not what i'm used to see with Accor (any brand) and struggle to understand. This holiday trip, paid for with loyalty points ended with an early checkout and "not coming back" feeling.

AccorHotels certified review
Renata O. Business - 06/06/2017
« A bit disappointing »

The room was really small; there were ants in the bathroom; when I arrived I had to check -in, despite me doing the check-in online two days earlier.

AccorHotels certified review
Serge K. Business - 05/06/2017
« convenient location of the hotel, close to the Opera »

Сonvenient location of the hotel, close to the Opera and Lafayette, within walking distance of all the historical sights. Completely renovated beautiful building, stylish and comfortable room, good breakfast, very helpful and delicate staff and management of the hotel. Thank you very much, we will come again!

AccorHotels certified review
S. O. Couples - 01/06/2017
« Would stay again »

(-) Friendly staff, clean room, good breakfast. (+) Small room.

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