Hotel - Mercure Paris Opéra Lafayette Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Opéra Lafayette Hotel

3.0/5 600 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking
  • Pets allowed
  • Babysitting on request
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Babysitting on request
  • Boat excursions

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:30-14:00 / 18:30-22:45
    • Opening hours : Week-end 10:30-14:00 / 18:30-22:45

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

  • 40 rooms
  • 7 non-smoking rooms
  • 1 family rooms
  • 2 connecting rooms
    • Emergency exit map
    • WIFI in your room
    • Remote control TV
    • High speed transmission line
    • Shower
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating 1,526 reviews

Our guest reviews for Mercure Paris Opéra Lafayette Hotel

100% genuine reviews from our guests

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3.0/5 TripAdvisor Rating 600 reviews
Stephane A. Couples - 12/09/2018 AccorHotels certified review
« Very bad choice »

Bad bad bad , as I m an Accor customer I thought mercure was a good choice What a mistake

Darryl W. Families - 11/09/2018 AccorHotels certified review

Excellent helpful staff, had a great stay. Breakfast was very well presented and wholesome for a day of sightseeing ahead.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darryl W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

P. P. Families - 09/09/2018 AccorHotels certified review

Our room was extremely small for 3 people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Jorge Couples - 09/09/2018 AccorHotels certified review
« weekend with a friend »

I like a lot this chain of hotels, but I was expecting more of this Mercure hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JORGE ANTONIO J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Christian S. Business - 08/09/2018 AccorHotels certified review
« It was a small and nice hotel »

I was in Paris for business and the location was perfect for me. Service was nice and I was well greated upon my arrival.

Jaypea1 Families - 20/08/2018 AccorHotels certified review
« Nice surprise. »

Overall enjoyed the stay. Breakfast excellent. Tea/hot chocolate available all day. Room and bathroom clean. Good location. Only slight drawback was the renovation during our stay esp smell of paint/glue only in the corridor. Also lift is small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LEE SOO LAN L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Ac T. Solo - 18/08/2018 AccorHotels certified review
« Nice stay at Hotel Mercure Paris Opera Lafayette »

The stay was nice. The staff is very friendly and helpful. That is the best part about the stay. The bed was also very comfortable. The hotel was being remodeled or refurbished which caused lots of problems: the shower was stopped up, the lights and air conditioning didn't work properly, the room wasn't ready on time, no eggs for breakfast. The staff didn't seem prepared sometimes, but the issues managed to be sorted out. In spite of the problems there was generally a good atmosphere at the hotel. I'd try them again when the hotel work is finished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AARON T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Michael F. Couples - 06/08/2018 AccorHotels certified review
« Friendly staff but uncomfortably hot room. »

We stayed at the hotel for 2 nights. While the staff were great (especially the front of house employee working on Sunday the 5th August). The air conditioning however stopped working at some point on Saturday morning, which made the room very uncomfortable to be in (let alone sleep).

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

L. K. Families - 30/07/2018 AccorHotels certified review
« GOOD SERVICE »

GOOD LOCATION AND SERVICE

Our hotel has responded to the review
Our hotel has responded to the review

Dear KUOYUAN L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Xxxx Business - 26/07/2018 AccorHotels certified review
« Ok for the price paid »

Nothing special. I was in Paris for a business trip and the hotel is close to our office. Rooms are too small and the corridors feel run down but the staff is nice and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JULIENMR H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Amber R. Couples - 23/07/2018 AccorHotels certified review
« Small but okay »

I would say we had a lovely trip with you, however being heavily pregnant and trying to get round your extra tiny rooms was not most easiest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMBER R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Lc Couples - 23/07/2018 AccorHotels certified review
« Short stay »

Good stay, great location and kind staff. Breakfast was mediocre, lacked variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAMECK C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Meg Friends - 10/07/2018 AccorHotels certified review
« Very friendly staff »

The staff were so friendly and helpful. Great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear MEG F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Aymeric F. Business - 03/07/2018 AccorHotels certified review
« good location, average hotel »

no complain, overall good experience. Nothing special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AYMERIC YVES AURELIEN MR F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Andrew C. Business - 25/06/2018 AccorHotels certified review
« Friendly,Professional »

Amazing very friendly staff.Decore was highly fashionable.Rooms where comfortable,clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Anonymous Solo - 17/06/2018 AccorHotels certified review
« Enough for a short weekend »

I got in terms of location quite a good room, which was situated in direction of the street. So I got enough day light. Nonetheless I was not feeling comfortable, because the hotel seems to be very old. The aisle at the floor was very tight. It also smelled like old carpet. The room was small in comparison to the bed, which was quite big. The very best point was for me the bathroom, which was bright and clean. I had the necessities I needed. The windows were super thin and they definitely a renovation, as there were several restaurants and bars close to the hotel, it was not possible to sleep quietly at 1pm. Either it was too late for the receptionist, but a warm welcome was something different. He was quite disinterested and the quiet opposite of French Chicness. All in all I won't go to this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEVENS M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

Anonymous Business - 10/06/2018 AccorHotels certified review
« Okay... »

It was okay because rooms were old and small. Mercure Paris Opera Garnier was a lot better in service, room experience and hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EUCLID SCHUYLER T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Oscar R. T. Couples - 08/06/2018 AccorHotels certified review
« Excellent experience »

Our experience at the Hotel Mercure was great. The room is nice, comfortable and very clean; The Hotel Mercure is well located to know the city, the attention and the breakfast was amazing. Une expérience merveilleuse!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear OSCAR R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Anonymous Business - 07/06/2018 AccorHotels certified review
« Bad »

Bad, hotel very old and the air conditioning doesn’t work!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALESSANDRO A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

Anonymous Business - 30/05/2018 AccorHotels certified review
« Not to the Mercure standard »

I had a reservation at the IBIS next door but was moved to the Mercure instead. I was expecting that it would be better than the IBIS. That was not the case. Room 111 is quiet but much too small and has no view. And the shower is so small that it is almost impossible to use it properly. Breakfast is sub-standard. The hotel is too far from a metro stop.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLIVIER P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

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