Hotel - Mercure Paris Opéra Lafayette Hotel
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Mercure Hotel

Mercure Paris Opéra Lafayette Hotel

7 rue de Trevise 
75009  PARIS
FRANCE

545 reviews
TripAdvisor Rating Based on 545 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking
  • Pet allowed 15  EUR
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
  • Reception open 24 hours a day

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking
  • Pet allowed 15  EUR
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:30-14:00 / 18:30-22:45
    • Opening hours : Week-end 10:30-14:00 / 18:30-22:45

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

  • 40 rooms
  • 7 non-smoking rooms
  • 1 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.5/5 AccorHotels Rating Based on 986 reviews

Our guest reviews for Mercure Paris Opéra Lafayette Hotel

100% certified reviews from our guests

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3.0/5 TripAdvisor Rating Based on 545 reviews
Certificate of excellence 2016
AccorHotels certified review
Renata O. Business - 06/06/2017
« A bit disappointing  »

The room was really small; there were ants in the bathroom; when I arrived I had to check -in, despite me doing the check-in online two days earlier.

AccorHotels certified review
Serge K. Business - 05/06/2017
« convenient location of the hotel, close to the Opera »

Сonvenient location of the hotel, close to the Opera and Lafayette, within walking distance of all the historical sights. Completely renovated beautiful building, stylish and comfortable room, good breakfast, very helpful and delicate staff and management of the hotel. Thank you very much, we will come again!

AccorHotels certified review
S. O. Couples - 01/06/2017
« Would stay again »

(-) Friendly staff, clean room, good breakfast. (+) Small room.

AccorHotels certified review
Ibrahim Business - 23/05/2017
« Elegant »

Everything is gorgeous and lovely only the room is very small

AccorHotels certified review
Anonymous Couples - 18/04/2017

1. No welcome beverage was offered at arrival. 2. The room i reserved was "SUPERIOR ROOM WITH ONE KING-SIZE BED" but i think i was given a standard room: - There was no sofa (only a bed) - The bed was double (not king size) - Room was small 3. The room was smelling of mold and a window had to be kept open all the time. 4. The bathtub was missing the tub stopper (fixed the second day) 5. Upon arrival i asked if breakfast was possible in the room and i was given a positive answer. Asking for breakfast the next day i was told only coffee, jam,butter, cheese and croissants were possible to be delivered to the room (no ham, egg was possible)

AccorHotels certified review
Anonymous Couples - 17/04/2017

The room was clean

AccorHotels certified review
Anonymous Solo - 10/04/2017

The service was bad. I get my key only to walk into someone else's room as well. They had also given us a room already occupied. The room is not like the pictures at all.

AccorHotels certified review
Anonymous Families - 06/04/2017

The room was clean and nice although paint had been removed from part of the wall and it was due to be painted. Not a big problem. The bathroom door was a transparent glass door witch is very uncomfortable. The free WiFi was bad. Slow and required a new login every time a device (iPad, iPhone) was used. Would not stay there again because of the bathroom door and the bad WiFi.

AccorHotels certified review
Anonymous Business - 28/03/2017

* very limited bar, no choice of drink * I had a business meeting reserved, and it took place in the breakfast room in the hall of the hotel, with noise, no door to close. You should rather indicate that you have no business room accommodation. * in addition, the day the meeting was booked, the breakfast opening hour was changed so the rest of the hotel could not have breakfast.

AccorHotels certified review
Anonymous Couples - 19/03/2017

Great service. Great breakfast. However the room was small and we could hear the noisy neighbour and street which didn't help to sleep/

AccorHotels certified review
Anonymous Friends - 17/03/2017

The second night was lovely. I got a two bed room, as reserved. However, the first night was bad. My friend and I were placed in a room with one double bed. The room itself was so small we could hardly move. As a compensation we were only given two cups of coffee. I am very disappointed.

AccorHotels certified review
Anonymous Business - 16/03/2017

Stanza microscopica

TripAdvisor certified review
803debran Friends getaway - 13/03/2017
« Bait and switch »

I enjoyed half of my stay at Mercure Paris OL very much. I reserved a room with two single beds for me and my visiting friend. The first night we were given a room so small that we could barely walk around the double bed. I cannot convey how truly tiny the room was. When asked what they could do for me since I was given something very different from my reservation, I was advised there were no other rooms but I could get two free coffees the next morning ... The next day we were switched to a room of normal size with two beds. We could walk around the room, and even turn around in the bathroom. I would be writing a very different review if I had been given this room for both nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 803debran, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

AccorHotels certified review
Anonymous Business - 11/03/2017

Absolutely no circulation in the room Staffs are nice but not so helpful Internet slow and easy to cut off

AccorHotels certified review
Anonymous Business - 04/03/2017

Does not worth the price at all. Room 9m2, without almost no windows, no amenities, no minibar - simply NOTHING. Ibis next door is so much better!!!

TripAdvisor certified review
Couples - 01/03/2017
« Very poor conditions »

The place isn't value for money even for Paris standards. The bedding smelled of mould, the room was awfully small, noise in the bathroom woke us up- it sounded like a rat in the pipes. And the worse of all - we asked for an iron and we were told that theu do not have any anywhere in the hotel, which i find shocking!

Our hotel has responded to the review
Our hotel has responded to the review

Dear franczakj, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

AccorHotels certified review
Anonymous Couples - 27/02/2017

We stayed only two nights- and thanks God! The hotel was terrible! Firstly the bedlining smalled of dump and mould, and im sure there were some bedbugs, as i got bitten badly the second night. Another thing was that we asked for an iron, and they said that they do not have it, and there was nothing they could do to get one. What sort of hotel does not have an iron??? We were stuck and my partner had to wear un-ironed shirt to Moulin Rouge show! Finally, on sunday morning we were walkem up by a strange noise in the bathroom (which is practically part of the room, as the rooms are so small). It sounded like a vermin's gnawing in the pipes. It was really laud and constant. It felt like this animal is about to come out if the drain into the room. It ia worth mentioning that we were on the 5th floor, so could only be a rat! I know that this hotel isn't the most expensive and hence thw quality was not expected, however in my opinion, some basics should be there for c €100 per night (even in Paris!)

AccorHotels certified review
Anonymous Families - 26/02/2017

Waited in lobby after checking in at 11am for 2 hours. I waited for room to be ready because I was told that it would be ready in 20-30 minutes. After waiting for 1 hour I was told I can either choose a smaller room that is ready or wait another 30 min. for my original room. i opted to keep original room. Was given key after 1 more hour. The room was so small and not the larger room i chose. Had waited so long I just kept it. No luggage could fit and bathroom door doesn't close all the way. So basically no privacy in room. After all that was still charged 50 euro early check in.

AccorHotels certified review
Anonymous Couples - 25/02/2017

Check in was great! The guy at the front desk was really friendly and helpful. The second day we were there we got locked out of our room. We had to go down to reception to get our cards reset but no one was there. We had to wait a while for someone to come help us. There was also confusion about how many nights we were staying because I originally booked 2 nights, but then added a 3rd night. We had to talk to 3 different people about this. On the 2nd day someone called our room asking us to check out but we had to explain again that we have another night booked. That was frustrating. We were also staying late in our room one day because we were not feeling well and we got a call that the cleaners wanted to clean our room. We had the do not disturb sign up but we found the call was disturbing.

TripAdvisor certified review
Family - 23/02/2017
« Terrible »

Worst stay ever! Waited over 2 hours in lobby waiting for my room. riom was extremely small. Could barely fit myself and a kid with no large luggage. Bathroom sliding door does not close all the way. If laying in bed can see person using bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessie M, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

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