Hotel - Mercure Paris Opéra Lafayette Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Opéra Lafayette Hotel

3.0/5 594 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Public outdoor parking
  • Pets allowed 15  EUR
  • Babysitting on request
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Babysitting on request
  • Boat excursions

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:30-14:00 / 18:30-22:45
    • Opening hours : Week-end 10:30-14:00 / 18:30-22:45

Business services

  • 1 meeting room(s)
See all services

Our rooms

  • 40 rooms
  • 7 non-smoking rooms
  • 1 family rooms
  • 2 connecting rooms
    • Emergency exit map
    • WiFi in your room
    • Remote control TV
    • High speed transmission line
    • Shower
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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3.6/5 AccorHotels Rating 1,454 reviews

Our guest reviews for Mercure Paris Opéra Lafayette Hotel

100% genuine reviews from our guests

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3.0/5 TripAdvisor Rating 594 reviews
Meg Friends - 10/07/2018 AccorHotels certified review
« Very friendly staff »

The staff were so friendly and helpful. Great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear MEG F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Aymeric F. Business - 03/07/2018 AccorHotels certified review
« good location, average hotel »

no complain, overall good experience. Nothing special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AYMERIC YVES AURELIEN MR F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Andrew C. Business - 25/06/2018 AccorHotels certified review
« Friendly,Professional »

Amazing very friendly staff.Decore was highly fashionable.Rooms where comfortable,clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Anonymous Solo - 17/06/2018 AccorHotels certified review
« Enough for a short weekend »

I got in terms of location quite a good room, which was situated in direction of the street. So I got enough day light. Nonetheless I was not feeling comfortable, because the hotel seems to be very old. The aisle at the floor was very tight. It also smelled like old carpet. The room was small in comparison to the bed, which was quite big. The very best point was for me the bathroom, which was bright and clean. I had the necessities I needed. The windows were super thin and they definitely a renovation, as there were several restaurants and bars close to the hotel, it was not possible to sleep quietly at 1pm. Either it was too late for the receptionist, but a warm welcome was something different. He was quite disinterested and the quiet opposite of French Chicness. All in all I won't go to this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEVENS M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

Anonymous Business - 10/06/2018 AccorHotels certified review
« Okay... »

It was okay because rooms were old and small. Mercure Paris Opera Garnier was a lot better in service, room experience and hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EUCLID SCHUYLER T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Oscar R. T. Couples - 08/06/2018 AccorHotels certified review
« Excellent experience »

Our experience at the Hotel Mercure was great. The room is nice, comfortable and very clean; The Hotel Mercure is well located to know the city, the attention and the breakfast was amazing. Une expérience merveilleuse!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear OSCAR R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Anonymous Business - 07/06/2018 AccorHotels certified review
« Bad »

Bad, hotel very old and the air conditioning doesn’t work!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALESSANDRO A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

Anonymous Business - 30/05/2018 AccorHotels certified review
« Not to the Mercure standard »

I had a reservation at the IBIS next door but was moved to the Mercure instead. I was expecting that it would be better than the IBIS. That was not the case. Room 111 is quiet but much too small and has no view. And the shower is so small that it is almost impossible to use it properly. Breakfast is sub-standard. The hotel is too far from a metro stop.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLIVIER P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Van M. Couples - 11/05/2018 AccorHotels certified review
« Top »

Parfait

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER VAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Joshua F. Business - 02/05/2018 AccorHotels certified review
« All ok at the Mercure lafayette »

Nice room, good location. Welcomed well, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSHUA F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Anonymous Families - 02/05/2018 AccorHotels certified review
« Disappointing »

Friendly staff but not always available. Breakfast was very very poor on the Sunday morning of our two night stay. With an hour left until breakfast finished there was no bread, no milk, no cutlery, tables not cleared, one staff member too busy washing up to think about guests. I shall be asking for my money back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JASON B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

P. Solo - 01/05/2018 AccorHotels certified review
« Fairly good »

Helpful and pleasant staff, a small but comfortable and quiet room. There was some noise from the street outside late at night. The breakfast was not particularly good. The hot food was not hot and, on the Sunday of my visit, there was no bread for some time. The member of staff on duty was helpful and friendly but clearly over-stretched.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAXANDER P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Anonymous Business - 28/04/2018 AccorHotels certified review
« quiet location in the heart of the city »

great location, very efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALFONSO A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

D. Families - 19/04/2018 AccorHotels certified review
« good location »

good location hotels near to the central activity

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. DAVID, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Eythor Business - 27/03/2018 AccorHotels certified review
« Good Hotel, good location, great staff. »

enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear EYTHOR A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Fatou Business - 22/03/2018 AccorHotels certified review

The reception was very nice and welcoming.That night though the system was down so my room card could not be set up, forcing the staff to come with me to open the door of my room. The shower was not evacuating the water quick enough and therefore it filled in quickly and could fall on the floor (and my feet having to take a bath .) Due to an event breakfast was next door( Ibis Style) from 8am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FATOU D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

Katrine Couples - 19/03/2018 AccorHotels certified review
« Wrong made right »

After getting wrong room. We got good servise to make it up to us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear INGSE-KATRINE G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Andy Friends - 18/03/2018 AccorHotels certified review
« A very good hotel »

Excellent staff comfortable hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Dc Couples - 13/03/2018 AccorHotels certified review
« NOT A 4* hotel »

NOT A 4 STARS HOTEL NOT RECOMMENDED I wouldn’t give one start but otherwise I can’t post it. We reserved a double room for 3 nights and we regreted from the moment we got in our room. The room and bed was very small for a double, the bathroom had a sliding door and a shower curtain just at the end of the bed. It was like you’re in the bathroom and the bedroom in the same time. Also we found ants in the bathroom’s floor. On the first morning we had breakfast at the hotel “restaurant”. They were “cooking” omelette, bacon and sausages. The omelette was like a ready meal. Took it out from the frozen box and place it on the pan. It was not enough bread and juice. We had to ask them twice to provide us more. They had a fridge with yoghurts, chesse, watermelon and pineapple. Second morning we hoped that is gonna be different but no. Same omelette, bacon, and sausages and leftovers of chesse, watermelon and pineapple from the previous day which was left uncovered. Breakfast was from 6-10 am. When we went to the “restaurant” at 7:30, again it was no bread. I asked a member of staff for bread, which was the receptionist, no one else was in the kitchen, he replied that the delivery comes later on in the morning. Eventually he went next door to another Mercure hotel and he brought us bread.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAN C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

Ece Business - 07/03/2018 AccorHotels certified review
« Staff is alright but hotel is dissatisfying in general »

My sink would not work properly. My next door neighbor had another problem with the bathtub. my colleague who stayed on the same floor also had a similar issue with her bathtub. It made no sense to even inform reception on this. I couldn't get anyone on the line the first day arrived anyway so I did not bother going to the ground floor for this. What were you going to fix in 10 min for my 2 day stay anyway...the whole floor was suffering a pluming issue obviously. Anyway on my second night there were small bugs on the bathroom floor. I have pictures for both unfortunate memories. The staff was ok. But the general hotel quality was much below expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ECE S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

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