Hotel - Mercure Paris Opéra Lafayette Hotel
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Mercure Hotel

Mercure Paris Opéra Lafayette Hotel

7 rue de Trevise 
75009  PARIS
FRANCE

551 reviews
TripAdvisor Rating Based on 551 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
  • Public outdoor parking
  • Pet allowed 15  EUR
  • Babysitting on request
  • Boat excursions

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
  • Public outdoor parking
  • Pet allowed 15  EUR
  • Babysitting on request
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Babysitting on request
  • Boat excursions

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:30-14:00 / 18:30-22:45
    • Opening hours : Week-end 10:30-14:00 / 18:30-22:45

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

  • 40 rooms
  • 7 non-smoking rooms
  • 1 family rooms
  • 2 connecting rooms
    • Emergency exit map
    • Remote control TV
    • High speed transmission line
    • Shower
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Paris Opéra Lafayette Hotel

100% genuine reviews from our guests

Find out more
3.0/5 TripAdvisor Rating Based on 551 reviews
TripAdvisor review
803debran Friends getaway - 13/03/2017
« Bait and switch »

I enjoyed half of my stay at Mercure Paris OL very much. I reserved a room with two single beds for me and my visiting friend. The first night we were given a room so small that we could barely walk around the double bed. I cannot convey how truly tiny the room was. When asked what they could do for me since I was given something very different from my reservation, I was advised there were no other rooms but I could get two free coffees the next morning ... The next day we were switched to a room of normal size with two beds. We could walk around the room, and even turn around in the bathroom. I would be writing a very different review if I had been given this room for both nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 803debran, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

TripAdvisor review
Couples - 01/03/2017
« Very poor conditions »

The place isn't value for money even for Paris standards. The bedding smelled of mould, the room was awfully small, noise in the bathroom woke us up- it sounded like a rat in the pipes. And the worse of all - we asked for an iron and we were told that theu do not have any anywhere in the hotel, which i find shocking!

Our hotel has responded to the review
Our hotel has responded to the review

Dear franczakj, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

TripAdvisor review
Family - 23/02/2017
« Terrible »

Worst stay ever! Waited over 2 hours in lobby waiting for my room. riom was extremely small. Could barely fit myself and a kid with no large luggage. Bathroom sliding door does not close all the way. If laying in bed can see person using bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessie M, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

TripAdvisor review
TheFairLaird Couples - 15/10/2015
« Pros and Cons »

The hotel was basically fine - it is Mercure and you know that the rooms will be pretty much standard. Pros are the location (handy for Gare de Nord and Central Paris), the staff (who were friendly and efficient), the breakfast (which we thought had a decent selection and was fine for quality), the equipment in the room (everything worked and the bathroom looked like a recent refit). Cons are the room size (probably the smallest double room we have ever had - OK for a couple of nights but really would have been better used as a small single room), the lift (one small lift for 50 rooms - we used the stairs but that doesn't work for everyone) and the (hot) temperature of the room (it wasn't hot outside and the radiator was turned off but the air conditioning couldn't dent the temperature in the room). Looking at the floor plan in the hotel, it looked like the rooms with numbers ending in 1 (131, 141, etc) are the tiny ones so we could have been luckier and got a bigger room. Equally, city centre hotels generally do have smaller rooms - but this really was tiny! Having said that, probably what you would expect in central Paris for the money.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Client, Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Paris Opéra Lafayette. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Linda Zaourar Directrice / General Manager

TripAdvisor review
Peter C Couples - 26/08/2015
« Should improve »

Although room small,it was comfortable. Airconditioning not effective on hot days. Breakfast room totally self service.Ibis next door seemed better prepared. Cold buffet excellent,hot buffet poorly cooked.Pleasant staff.Good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for sharing your impressions about our hotel. We well noted your comments about the breakfast and we will do our best to improve it. Best regards, Grégory Coatanea Manager

TripAdvisor review
jbhawthorn Family - 07/08/2015
« Good location »

Small hotel in central Paris. Great for getting around and experiencing Paris, shops , restaurants, metro etc. metro on tower eifel line. Didn't spend much time in room, no bar. Friendly helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Client, Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Paris Opéra Lafayette. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Linda Zaourar Directrice / General Manager

TripAdvisor review
thanassismpim Couples - 05/06/2015
« costly hotel with small appartments »

We paid for a simple double room and the pictures both at the web site and also at the confirmation booking e-mail was from the suite. Thus the room has no bathtub in the bathroom, as we wish, and was tiny. After negotiations of 2 hours, they finally gave us the room that appeared at their confirmation e-mail.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Client, Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Paris Opéra Lafayette. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Linda Zaourar Directrice / General Manager

TripAdvisor review
LEONIDAS L Business - 12/03/2015
« Ok for an overnight stay but not more »

The personnel are pleasant and the big plus in this hotel, the rooms adequate but the corridors could look a little bighter but maybe that is being planned down the road. Breakfast was above average. Free internet is a big plus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LEONIDAS L, Many thanks for your feeback. We are pleased that you enjoyed your stay with us and that our staff was helpfull. We hope that we will have the pleasure to welcome you again in our Hotel. Kind regards, Linda Zourar Hotel Manager

TripAdvisor review
corserse Couples - 19/02/2015
« Not a good Mercure standard »

Also taking into account the ongoing renovation works which caused the reception to be a one person show in front of a small table near the lift, the property is not at the usual Mercure standard. The room are microscopic, and even after changing to a bigger room the space was very limited. In the room, apart a small cupboard, there were not hanging facilities...so when coming back with wet coats they had to be put on the bed or on the floor... Positive points: near metro and walking distance from many Paris sites.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Corserse, We apologize for the incovenience and we are very sorry to hear that you did not enjoy your stay. Hopefully are renovation just finished and we are sure that you will be surprise to discover our new reception and ground floor. Please note that we have different kind of rooms : from the single to the superior room. We will be pleased to upgrade you in one of our biggest room during your next stay with us. We are pleased to hear that you enjoyed our location. We hope that we will have the pleasure to welcome you again very soon. Kind regards, Linda Zaourar Hotel Manager

TripAdvisor review
MikeSyd-132 Solo travel - 21/08/2014
« Great Service, good hotel »

This is good hotel in a good location, what makes it great is the staff. All are friendly and helpful but one in particular (Lazhar) went well beyond to resolve any problems or issues. I was switched from the sister hotel who were over booked. Probably for 1 night. Lazhar fixed it with one call so I had my full stay there. From start down to when I left, I forgot to book a suttle to the airport, he called around and found a vacancy. Excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MikeSyd-132, Thank you for taking the time to leave a review on trip advisor. The whole team of Mercure Paris Lafayette joins me to thank you so much for your very nice comment on our Hotel and Hotel staff. We look forward to welcoming you soon at your next stay at the Mercure Paris Lafayette. kind regards,

TripAdvisor review
Rosanna L Family - 08/02/2014
« Friendly staff »

Many nice restaurant and quite easy to access from underground. Location is fine but the room is quite small especially the bed. It is not as value of the money for the room size. The staff are friendly but English is not as good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, Thank you for your comment Thank you you for your encouragements that I transmits to my team Thank you, thank you very much We hope to have the honor to welcome you again with us Sincerment your Best regards Linda ZAOURAR Director

TripAdvisor review
Peter C Family - 11/11/2013
« Tired Decor in common areas - Needs Remodel »

Well positioned. Reasonable prices. Hotel decor is tired and needs a serious remodeling. Our room has been remodeled but was not quite finished. Breakfast room cramped and a few dry pancakes do not inspire. Bedrooms small. Trainee at front desk didn't help the experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter C, We thank you for taking your time to let a comment on TripAdvisor. We thank you for your feedback regarding the price and the position of our hotel. I was sorry to learn reading you that you didn't enjoy your stay because of the tired areas and the remodeing rooms. I really apologize for this inconvenience, but you have to know that nowadays the rooms are fully renovated and the common areas will be remodeled in the beginning of 2014 for your best commodity. I would like to inform you that we don't have trainees in our hotel so it's possibly a mystake. I hope we could welcome you again in our hotel for your next trip in Paris. Best regards

TripAdvisor review
Business - 11/10/2013
« goog location but small »

the hotel is well located but very small for the mercure brand. very small room, much smaller than I expected from mercure. air-conditioning struggled to keep the room cool even in October. no bar or resturant

Our hotel has responded to the review
Our hotel has responded to the review

Cher Client Nous vous remercions pour votre message et vos encouragements En espérant avoir l'honneur de vous accueillir de nouveau Bien Cordialement Linda Zaourar Directrice

TripAdvisor review
Michelle B Friends getaway - 09/10/2013
« A most pleasant stay. »

Internet service was somewhat flaky. Hospitality was superb. The effort by staff to please has truly left me feeling that I would not hesitate to book this hotel again. Really friendly and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Client Nous vous remercions pour votre message et vos encouragements En espérant avoir l'honneur de vous accueillir de nouveau Bien Cordialement Linda Zaourar Directrice

TripAdvisor review
amy_yahya Couples - 21/08/2013
« Tiny room, bad breakfast »

We arrived well past the 12 pm check in time to find our room was not ready and we were allocated another room. Upon inspection we found the original room was far larger than ours which literally had a cupboard sized shower room. At breakfast food which had run out wasn't replenished and croissants and bread were hard and often unavailable. Drink choice was oj or water and when orange ran out we were just left with water. On our last morning we ended up paying for breakfast elsewhere. Very upsetting as our first time in Paris for anniversary. We still had a lovely trip but was disappointed with the hotel after booking with confidence with the Accor group.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Client Nous vous remercions pour votre message et vos encouragements En espérant avoir l'honneur de vous accueillir de nouveau Bien Cordialement Linda Zaourar Directrice

TripAdvisor review
Business - 03/06/2013
« Mercure Paris Lafayette »

Having stayed in other Mecure hotels and been very satisfied this one was a real disappointment, the rooms were small (and I had upgraded to a Superior Room), shower cubicle was so small you could hardly turn round in it. Room service food was brought in plastic bowls and was not cheap - very poor! Overall value was not good having paid 720€ for two nights I would have expected much more. However I learned and will not stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Client Nous vous remercions pour votre message et vos encouragements En espérant avoir l'honneur de vous accueillir de nouveau Bien Cordialement Linda Zaourar Directrice

TripAdvisor review
Solo travel - 07/05/2013
« Mercure Lafayette Paris Centre »

The hotel offers excellent central accommodation. The staff are very efficient friendly and helpul. Check in and check out are speedy . You receive a warm welcome on arrival. The rooms are well decorated providing a relaxing and comfortable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Client Nous vous remercions pour votre message et vos encouragements En espérant avoir l'honneur de vous accueillir de nouveau Bien Cordialement Linda Zaourar Directrice

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