Mercure Paris Opera Garnier Hotel

As usual with Mercure hotels, warm welcome and fine context. However in the present case, I have been really disappointed by my room, in terms of both location (I had to walk up quite a steep flight if stairs) and amenities: the room was tight, and the bathroom so tiny it was hardly usable. Hardly a "privilège", despite its categorization.

I stayed here on a recent overnight in Paris. The hotel is dog friendly which is great and also there was no charge for my dog. The hotel has a great location very close to Gare de Saint Lazare. I also had a lovely room with a balcony.

It was a pleasant stay, very comfortable although the room itself was a bit dark. The sloping ceilings made the room seem smaller than what it is and we often hit our heads when trying to use the coffee machine. the complimentary drinks was great. Wasn’t keen on the use of takeaway paper cups instead of real cups, because it means you can only have one cup of coffee/tea per day. Real cups would be better

Good experience overall, staff very friendly. Room a bit small but for long stay but it was not the case.

I was satisfied overall with my stay

Enjoyed my stay as usual. First day was allocated an internally facing room which was very dark with small windows. I was able to change on the second day which was good - thanks to the helpful staff. A minor point, but I preferred the old hotel desk when you entered the hotel rather than having people booking you in standing around with telephones, which looks and feels a bit messy. But the staff are great and helpful as always.

Fairly comfortable stay , easy check in check out great location , friendly staff , rooms are small if you have a lot of luggage . Great space in bathroom and loved the balcony ! Would stay here again .

The receptionist at check in was really helpfull . All the staff was very friendly. Especially your night porter , think his name was Eugene or Yuri, who was on the night shift on the 18.08 was extremley helpfull and caring organizing the journey to the hospital for my daughter.

Amazing hotel with friendly staff and exceptional service. Perfect location

breakfast overpriced. staff very helpful with our questions about getting around. Room somewhat small.

Ideal for a stay near Gare St Lazare

The hotel is well located, just a couple of minutes walk to the metro, RER and main line station. Department stores are nearby too. Staff were very friendly and attentive. The room was not large (this is Paris!) but was clean and had all the facilities we needed. The breakfast was good and there was plenty of choice. The young women responsible for the bar was very efficient and friendly. The only question I have is why there was only one free welcome drink offered when two people are staying?

Excellent Stay, staff are very helpful. Gave us connecting room as requested, very clean, modern, very comfortable bed. Location is great, close to major sites and shopping area. Rooms are a bit small, that's Paris centre so understandable. Great bar area. A bit of advise, need to change the keycard system, need to change all the time. Bar would be better if there is happy hour. Apart from that, great stay!!!

We had a great experience at your hotel, in particular the check in process was so pleasant, the lady that checked us in, I believe her name is Pasquilina, was very lovely.