Hotel - Mercure Paris Opera Garnier Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Opera Garnier Hotel

4.0/5 1,298 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 0  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:00 - 23:30
    • Opening hours : Week-end 17:00 - 23:30

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure Opéra Garnier hotel offers fully renovated rooms that are both comfortable and functional. For even greater comfort, book a Privilege Room with street views, or garden views if you would like to enjoy a green setting.Choose between a street view to savor the dynamic pace of Paris and a garden view to enjoy a peaceful setting.

  • 139 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 18 connecting rooms
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Remote control TV
    • Manual temperature control
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 4,441 reviews

Our guest reviews for Mercure Paris Opera Garnier Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,298 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Seema P. Couples - 14/01/2019 AccorHotels certified review
« Room disappointing »

Overall the stay was fine, we had no issues as such - staff pleasant, hotel in a great location but we booked a suite to have a little luxury and more space and frankly it was incredibly disappointing. Yes there were robes and slippers and a nespresso machine but no proper seating area as you would expect in a suite. There was lots of dips in the floor that were rather unsettling and whilst the room had clearly been decorated recently and was pleasant enough, it was not laid out like a suite but just a slightly larger room with little useable space.

Anonymous Friends - 09/01/2019 AccorHotels certified review
« very good service »

i stayed at mercure opera garnier for 2 nights from 3rd of Jan to 5th. actually it was the second time to use this hotel. i had a good memory at first visit so i chose here for my holiday needless to thinking. all of your staff was very friendly and never hesitated to help me. the greatest part of your hotel is their nice service. i felt welcomed whenever i visited this hotel thanks to them. moreover, we forgot to ask our room to be cleaned but they didnt show me any hesitation to clean my roon when i asked them to late. you should appreciate their efforts to serve the customers. i will stay here if i visit paris again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Juheung L., We very much appreciate your comments regarding your stay at Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. We were overjoyed to see that you had a great time in our hotel, especially, as our staff were up to your expectations and made your stay a comfortable one. This is a great encouragement for all our employees as it is essential for us to provide a service of quality for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Florie-Anne Galy Guest Experience and Quality Manager

Alex L. Couples - 08/01/2019 AccorHotels certified review
« Very good just miss one thing »

All staff are very nice. If slippers are provided in advance, then it will be perfect. We asked for the slippers and it was provided immediately. Staff were very helpful and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr MAN FUI L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie- Assisant front office Manager

Hlc1982 Couples - 06/01/2019 AccorHotels certified review
« Enjoyable stay with easy access to the shopping. »

Nice clean hotel, close to the shopping area and train station. Staff were friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We appreciate you taking the time to share your feedback of your recent experience with us. We were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. Thank you, once again, for your time and loyalty. Kind regards, Florie-Anne Galy Assistante Front Office Manager

Patrick D. T. Couples - 03/01/2019 AccorHotels certified review
« Une séjour excellent au centre du quartier de l'Opéra »

A great stay near the famous Opéra of Paris and near the fantastic shops of le Printemps and the Galeries Lafayette. Nice room, friendly and professional staff. A real pleasure

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRICK DE t., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Assistant Front Office Manager

Joanna W. Couples - 02/01/2019 AccorHotels certified review
« Great Location »

Good location and easy access to main Attractions . Nice front desk staff. Very surprised We got some red balls for our honeymoon ! Thank a lot !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. We are very happy to see that you had a great stay for your Honey Moon! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie- Assistant Front Office Manager

Yoon K. K. Solo - 31/12/2018 AccorHotels certified review
« comfortable and convenience »

it was very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K. We thank you for your comments following your stay in our hotel, It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. If you have any specific requests on your preferences or the course of your stay please contact us to make your next stay unforgettable Best regards Sami Assistant Front Office Manager

Richard M. Solo - 31/12/2018 AccorHotels certified review

Was a great experience and great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.RICHARD M., Dear We thank you for your comments following your stay in our hotel, It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. If you have any specific requests on your preferences or the course of your stay please contact us to make your next stay unforgettable Best regards Sami Assistant Front Office Manager

Anonymous Families - 24/12/2018 AccorHotels certified review
« A wonderful stay in a hotel in a great location »

It was a lovely place to stay. The room was great and your staff were very friendly and helpful. The hotel is in a great location and I also enjoyed the breakfast each day.

Our hotel has responded to the review
Our hotel has responded to the review

Mrs E., It is with great pleasure that we read your comments and we were happy to welcome you at Mercure Opéra Garnier, where your stay was enjoyable and we thank you to underline the quality of the localization and the breakfast Thank you once again for your comments and hope to welcome You again on a next visit to Paris King regards Mercure Opéra Garnier Team

Anonymous Business - 19/12/2018 AccorHotels certified review
« Nice and well located hotel »

Efficient and fast check-in. Very good room with all equipment. Functional bathroom. Overall very good, you "feel" the metro.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GIROLAMO L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

J.h Business - 18/12/2018 AccorHotels certified review
« Lovely & Warm Stay »

Pros: Warm and helpful reception. Home-feel deco. Rich breakfast choice. Cons: if there is a bottle of water everyday, it would be nice.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. H., We thank you for your comments following your stay in our hotel. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. If you have specifics about your preferences (room size services ancillary) do not hesitate to contact us to make your stay unforgettable. Looking forward to welcoming you again, please believe, Mr. H., expressing our best feelings Cordially The Mercure Opéra Garnier Team

Philip Couples - 14/12/2018 AccorHotels certified review
« Room was nice but amenities fall short »

The room we had was nice and comfortable. I was not too pleased with just 2 things. 1. Given the protests going on and beimg advised to stay in the hotel, i was surprised to find the kitchen closed till the evening. 2. When we checked in, we were told where the breakfast was but was not informed that we had to pay. Was quite surprised when we were told to pay for breakfast when we were checking out. This shld have been made clear on day 1

Our hotel has responded to the review
Our hotel has responded to the review

Dear SINKARAM P., Thank you for taking the time to tell us about your experience at the Mercure Paris Opéra Garnier hotel. I'm sorry your experience did not meet your expectations. allow me to offer you our sincerest apologies. At Mercure, we strive to provide a superior customer service experience. Therefore, your comments are very important to us. Rest assured that we are taking appropriate action to resolve the problem and prevent it from recurring. For the problems mentioned, please accept again our sincerest apologies but know that the events are not our responsibility and we can not foresee them we try to do our best so that this kind of event does not interfere with the well being of our customers. Regarding the breakfast I understand your inconvenience and will make sure to improve our communication within our teams We thank you for sharing your concerns and hope you will give us the opportunity to serve you better in the near future. Regards,

Sarah Couples - 05/12/2018 AccorHotels certified review
« Great Stay in Paris! »

Very clean, modern hotel room. Check-in process was a tad confusing, but the reception staff were helpful and nice! We stored our luggage before we could check-in. Room was small--but that's expected when visiting Paris. Would stay here again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear SARAH W., First and foremost, we are enchanted by your feed-back. Your comments regarding the check-in will certainly be shared with our team so we can work in improving our guest satisfaction. Regarding the size of the room, our location is very central and due to our XIX th century building, we have many restrictions when it comes to adapting our rooms, but we assure you that all of them are within the standards of Mercure. We hope to welcome you back in Mercure Paris Opéra Garnier. Have a lovely day. Kind regards, Emilie - Assistant Front Office Manager

Cy Couples - 03/12/2018 AccorHotels certified review
« Helpful staff, convenient location »

Location is great, one minute walk from metro. Staff was nice and helpful, from check-in, enquiries to check-out. Room was small but it got everything we need. Did not expect an uneven corridor to our room though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARIE Y., Thank you very much for your great review further to your stay in our hotel. We are delighted to read that you enjoyed the location of the hotel near the railway station Saint Lazare and department stores (Galeries Lafayette and Printemps). We are looking froward to welcome you back soon in Paris. Kind regards, Emilie - Assistant Front Office Manager

Yael M. Business - 29/11/2018 AccorHotels certified review
« Fine »

Fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., At Mercure Paris Opéra Garnier, we are striving to provide a superior service experience for every customer; and we pay a particular attention to our loyal customers. Your comments will certainly be shared with our team so we can work in improving our guest satisfaction. We hope to welcome you back for a hassle free stay. Have a good day. Kind regards, Emilie - Assistant Front Office Manager

Vero Couples - 28/11/2018 AccorHotels certified review
« Enjoyable stay »

The hotel was modern and clean with comfortable rooms. The room was small as expected (mentioned in other reviews) but sufficient for us as we stayed out most of the day. Nice welcome with quick check in. Will definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. Thank you for your five star review. We really do appreciate our guests taking the time to leave us feedback, and we are delighted that you enjoyed your stay with us and that everything surpassed your expectations. We really do aim to deliver the very best of experiences to all of our guests, and I am delighted that you speak so highly of all aspects of your Mercure experience. The whole team remain at your disposal for your next reservation. Have a lovely day. Kind regards, Emilie - Assistant Front Office Manager

D. C. Solo - 28/11/2018 AccorHotels certified review
« satisfied / standard »

correct no bad surprise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., First of all, we would like to thank you for your great review further to your recent stay in our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. For your information a SPA and a fitness room will open in few days to improve the quality of our services. We remain at your disposal for any further request. Have a great day. Kind regards, Emilie - Assistant Front Office Manager

Business - 27/11/2018 TripAdvisor review
« Great location: small room but in good condition »

Location is no.1 as it's somehow calm despite being right in the centre of Paris where everything is happening!Check-in was easy, very polite staff, not too much attention, not too little...just perfect for a business trip. The room is small but having said that, was enough for myself and most importantly, it was clean and in good condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are delighted to read that you enjoyed the location of the hotel near the railway station Saint Lazare and department stores (Galeries Lafayette and Printemps). It is always a pleasure to receive positive feedback. We will share your comments with our team. Indeed our location is very central and due to our XIX th century building, we have many restrictions when it comes to adapting our rooms, but we assure you that all of them are within the standards of Mercure. All of our team remain at your disposal for a next reservation in our beautiful city. Have a lovely day. Kind regards, Emilie - Assistant Front Office Manager

Thomas Couples - 20/11/2018 AccorHotels certified review
« A good choice »

A nice, clean and modern hotel with friendly staff in a central location - a good choice for a weekend in Paris

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. Your comments will certainly be shared with our team so we can work in improving our guest satisfaction. We hope to welcome you back for a hassle free stay. Have great day. Kind regards, Emilie - Assistant Front Office Manager

Anonymous Business - 19/11/2018 AccorHotels certified review
« Central and modern »

Easy check-in, comfy beds, lovely shower, nice brekkie

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. We are very pleased to know that you had a great stay with us! We will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie- Assistant front office manager

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