Hotel - Mercure Paris Opera Garnier Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Opera Garnier Hotel

4.0/5 1,222 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 141.00 EUR Non member rate
From 133.95 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Public outdoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 0  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:00 - 23:30
    • Opening hours : Week-end 17:00 - 23:30

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure Opéra Garnier hotel offers fully renovated rooms that are both comfortable and functional. For even greater comfort, book a Privilege Room with street views, or garden views if you would like to enjoy a green setting.Choose between a street view to savor the dynamic pace of Paris and a garden view to enjoy a peaceful setting.

  • 139 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 18 connecting rooms
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • WiFi in your room
    • Remote control TV
    • Manual temperature control
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
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4.3/5 AccorHotels Rating 3,754 reviews

Our guest reviews for Mercure Paris Opera Garnier Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,222 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
N/a Couples - 09/07/2018 AccorHotels certified review
« Very good experience except for 6th floor & sizable luggage »

Staff is very attentive and professional. Attractive lobby and nice bar/cafe. Rooms while Paris-small are well-appointed, including a small refrigerator, coffee/tea set up, and decent lighting for reading. The only minus was that we had a room on the 6th floor - where there was no elevator access. That wouldn't have been a problem except that we had sizable luggage for 3+ months of travel and had to drag it up/down stairs.

Lawrence J. D. Couples - 07/07/2018 AccorHotels certified review
« Just Excellent »

We had an unexpectedly less than satisfactory expereince with a hotel around the corner from you. We came to The Hotel Mercume Opera Garnier, met Mohzgan and our problems were over. What a wonderful lady she was. She made it possible for us to move to your hotel immediately and was a great help to us throughout our visit. We were also ably assisted by Amelia and Patrick who helped us in a number of ways too.

M. H. Business - 05/07/2018 AccorHotels certified review
« Mr H. »

Very isappointed as I had booked two twin rooms and when I came to check in I was told there were no twin rooms available - how is that possible as I had booked directly with you online and you had confirmed this reservation and taken my card payment. It was a late check in too - so when I went back to reception only to be told there were no rooms whatsoever left i was very upset - this was a very important stay for me for business and had to end up sleeping in a double bed with one of my staff! shocking! I was not even offered any compensation! At the very least some form of compensation should have been offered to me - I have stayed at many Mercure hotels over many years and never had any problems with any of the hotels until now.

Anonymous Business - 29/06/2018 AccorHotels certified review

Good balance price/quality/service

Rolando G. Business - 28/06/2018 AccorHotels certified review
« Not so good »

I asked for room service and it was like the leftovers of oyher meals. Also, i left my iphone cable plugged in the wall and when i called they told me it was not found. That was unexpected from a Hotelbof your category

Michael P. Business - 26/06/2018 AccorHotels certified review
« Pleasant room »

Good experience

Robert T. B. Business - 25/06/2018 AccorHotels certified review
« It was a great stay »

I enjoyed the breakfasts. I was there for work so that is important. A woman at the front desk was rather rude during checkout. Other than that, it was a great stay and I would recommend this hotel to Canadians and my friends abroad traveling for work to Paris.

Alain G. Business - 25/06/2018 AccorHotels certified review
« Lack of client service »

Client service is below par. Your staff needs to undergo some client interaction training as they clearly lack basic courtesy and proactivity required for the hospitality sector. I would not hire the staff I interacted with for any client facing function.

Ruxandra D. Business - 25/06/2018 AccorHotels certified review
« My best stay in Paris »

It was my best stay in Paris, so far. Great location, less than a five minute walk to the Printemps Haussmann and two of the key Metro stops: Havre-Caumartin and Saint-Lazare. Many great places around for dining or just having drinks and a snack. The hotel itself looks terrific, it had all the amenities I was looking for. My personal favourite was the beautiful internal patio, where I loved having breakfast every morning. Great food and great service, too. I'm rewarding it only nine points out of ten because it was rather cool in the room for my taste, especially in the morning, and whatever I did to set the A/C didn't help. Some people would prefer it cooler, though... I did't have a car, so I can't tell anything about parking.

Marco74 Business - 25/06/2018 AccorHotels certified review
« A fine stay with some room for improvement »

Very good location, fine furnishings and kind personnel. Rooms are very small, there is no gym and breakfast variety can be improved.

Nung Solo - 23/06/2018 AccorHotels certified review
« Beyond expected for Mercure »

I only stayed for 1 night in Paris so I chose this Mercure because it is next to Printemp and Lafayette. I did not expect much for Mercure however, the room was really clean and new. Bathroom was clean and guest room amenities provided in full range. Everything in the fridge was also free of charge. The only problem was the room did not have sound proof and I was woke up by the road drill in early of Saturday morning. Overall, the hotel is over than my expectation so I am very satisfied.

Alex Business - 21/06/2018 AccorHotels certified review
« Usual stay but need to sort out their inventory »

Experience as usual. Happy to be upgraded to a Privilege room. However, received an email asking me to pay for bathrobes that housekeeping said I took. But there was no bathrobes in the room when I checked in.

Stephane J. Business - 15/06/2018 AccorHotels certified review
« Well located and Nice staff »

Satisfactory - Rooms are pretty small

Anonymous Families - 15/06/2018 AccorHotels certified review
« Not good »

The reception people inspute of being in the hospitality sector were not friendly....

Luciano F. Solo - 09/06/2018 AccorHotels certified review
« Satisfied »

Nice personnel, but a bit young and unprepared. Small rooms. No bathroom (shower, etc) kit (how much that would increase rate? )

D.a. Couples - 08/06/2018 AccorHotels certified review
« Very pleasant anbd convenient hotel »

Upgrade much appreciated -- thankyou. Staff always welcoming and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Franck du CHAPELET General Manager

D. C. Solo - 07/06/2018 AccorHotels certified review
« tres bien, really good »

clean, ready, quitte silent room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frank du CHAPELET General Manager

Elaine J. Friends - 06/06/2018 AccorHotels certified review

Great location , attentive staff .

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELAINE FRANCES J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frank du CHAPELET General Manager

Raphael B. Couples - 02/06/2018 AccorHotels certified review
« LESS THAN SATISFACTORY. I STAYED IN THE PAST IN MERCURE HOTELS IN OTHER MAJOR CITIES AND WAS SATISFIED. »

FULL LISTING OF REASONS FOR NOT BEING SATISFIED WAS TRANSMITTED TO YOU EARLIER.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking time to rate your stay at Mercure Paris Opéra Garnier. I am sorry that it did not meet with all your expectations. For your next stay in Paris, do not hesitate to contact me directly. I will take care of your booking & Welcome Best regards, Guillaume BATA Deputy Manager

Couples - 02/06/2018 TripAdvisor review
« great hotel in paris »

great hotel good breakfast excellent location next to gare st lazarre, quiet site, good restaurants and bars nearby close to main shopping area,easy access by RER from gare de nord 1 stop only,definately would reccomend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you for your review regarding your stay at Mercure Paris Opéra Garnier. We are glad that you enjoyed our prime location and breakfast. We look forward to welcome you again soon Best regards, Guillaume BATA Deputy Manager

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