Hotel - Mercure Paris Opera Garnier Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Opera Garnier Hotel

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4.0/5 1,204 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Public outdoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 0  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:00 - 23:30
    • Opening hours : Week-end 17:00 - 23:30

Business services

  • Copy/print service available
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Hotel location

Our rooms

The Mercure Opéra Garnier hotel offers fully renovated rooms that are both comfortable and functional. For even greater comfort, book a Privilege Room with street views, or garden views if you would like to enjoy a green setting.Choose between a street view to savor the dynamic pace of Paris and a garden view to enjoy a peaceful setting.

  • 139 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 18 connecting rooms
    • Emergency exit map
    • WiFi in your room
    • Remote control TV
    • Manual temperature control
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 3,603 reviews

Our guest reviews for Mercure Paris Opera Garnier Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,204 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Business - 21/05/2018
« Efficient hotel »

Another perfect stay: check-in process, receptionist, design of hotel & room, location ... although this time tarnished by a horrible dinner (frozen, cold appetizer & main course which were both basically impossible to eat) & poor room-service manners. Not having available plugs by the desk was also a small issue.

AccorHotels certified review
L. R. Couples - 10/05/2018
« Convenient and walking distance to shopping mall . »

The reception staff were very friendly and efficient. The room was not huge, but absolutely fine for the two of us. The room and bathroom was bright and clean, the bed and pillow were really comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RODNEY LEE, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frank du CHAPELET General Manger

AccorHotels certified review
Lana Solo - 09/05/2018
« Not worth 4stars »

Disappointing. Can you offer your guests at least shower caps, slippers and normal ceramic mugs?

AccorHotels certified review
John C. Couples - 08/05/2018
« Satisfied »

Clean Room, Good Shower, Effective Room Air con. But not a lot of space for 2 + 2 large bags. Still Happy but would not pay more. Extended our stay from 2 to 3 nights which required seperate check out and check In Which seems silly and difficult for staff to cope with. Leading to an awkward moment of having to pay again on check out! I suggest that the room desk lamp be able to be used without all the room lights on! As is a bit pointless. I had to book our stay by phone as the Accor website was and often seems to " have technicasl difficulties" . Staff are generally friendly but seem under trained and ill prepared for spe I am needs. My profile specifies a Top sheet to bed provided between the Fitted bed sheet and the Duvet cover. Unless additional requested each time this request seems tho be ignored! Thanks for meeting your claimed star standard. Not common in my experience!

AccorHotels certified review
Benjamin E. Business - 06/05/2018
« Fantastic experience , from check-in to check-out »

Have done over 20 hotels over the last 5 months: this Mercure hotel has got to be one of my favorite experiences. Warm welcome, resourceful staff, creative decoration, well-thought out bedroom. Efficiency express breakfast, automatic check-out, warm bar at the reception. Really happy about this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BENJAMIN ERGAS, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frank du CHAPELET General Manager

AccorHotels certified review
Xenia K. Business - 30/04/2018
« Very satisfied. »

Overall I was very satisfied. The hotel is clean; the staff is friendly and the various amenities are proportionate to the pricing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear POLYXENI K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frank du CHAPELET General Manager

AccorHotels certified review
David H. Couples - 29/04/2018

Second time here and coming back in Oct and have recommended you to a number of Australians coming for Euronaval

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID h., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frank du CHAPELET General Manager

AccorHotels certified review
Odile Business - 28/04/2018
« Great stay »

Friendly staff Brand new and clean rooms and bathroom Varied breakfast Near Opera

Our hotel has responded to the review
Our hotel has responded to the review

Dear ODILE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frank du CHAPELET General Manager

AccorHotels certified review
Anonymous Friends - 26/04/2018
« A very enjoyable stay »

Have stayed at a Paris Mercure twice before and this experience was at least as good as the earlier. Some nice touches in the Privelege room such as the free soft drinks mini bar and the bath robes. The availability of a light breakfast is a bonus. All of the staff were pleasant and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MYLES B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frank du CHAPELET General Manager

AccorHotels certified review
Anonymous Couples - 25/04/2018
« Tiny rooms »

Hotel is new and in a good location, but rooms are claustrofobicly small And the refund for my pre-payment fee took more than 2 days to be processed - not cool specially when to charge your card it takes a few seconds. Not coming back

AccorHotels certified review
C. L. D. C. B. Couples - 24/04/2018
« We return to Paris and as usually stay in this Mercure Hotel »

It was a much better experience that others where we have had some inconveniences. We have been upgraded to a Privilege Room and this made a big difference. The days in Paris were so beautiful and the location of this Hotel help us to enjoy very much our stay. The team at the Hotel was kind & helpful so we rounded a pleasant journey in the wonderful city of lights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LOPEZ DE CASTILLLA B. C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FrancK du CHAPELET General Manager

AccorHotels certified review
Gerard G. Business - 16/04/2018
« Pleasant »

The check in process was seamless and fast. I did the online checkin, and when I arrived everything was ready. The waiting bottle of champagne was a welcome touch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GERARD GOMEZ, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frank du CHAPELET General Manager

AccorHotels certified review
Shubhangi Solo - 15/04/2018
« Good Location but services need improvement »

While the hotel is at great location, almost accessible to major departmental stores, multiple train stations iconic Opera Gariner, however basic amenities available in the room were pretty sub-standards. Size of the room was ideal for a single occupancy however would be a problem for a family or couple stay.My major discomfort was the paper and plastic cups replacing ceramic and glass mugs in room and washroom. Plastic cups in washroom were so light that they could not even hold a toothbrush and there was no place to keep your toiletries. Also for coffee and tea they provide poor quality paper cups which might break while you drink any hot liquid. When requested for real coffee mugs, the hotel management took almost a day to replace paper cups in my room. Also when you choose a 4-star you expect basic vanity kit to be present in washrooms including a shampoo, body lotion and body wash. However this hotel provides even basic stuff to only premium rooms and standard rooms will only have a 2-in-1 shampoo+ Body wash. Looks like the hotel was on a mission of cost saving!. Even the breakfast had limited options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHUBHANGI GUPTA, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please rest assured that we are taking note of all your comment and will take all the appropriate measures to improve our service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frank du CHAPELET General Manager

AccorHotels certified review
Karol M. Couples - 15/04/2018
« Weekend in paris »

Very good. Receptionist pleasant. Room clean. All areas well maintained

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAROL MILTON, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frank du CHAPELET General Manager

TripAdvisor review
Couples - 15/04/2018
« 8 days in paris »

we have stayed in this hotel before and returned because of its location and courteous service. it is located around the block from Gare St Lazare where muliple bus lines run in every direction and there are many metro lines. a block from the two major department stores, together with the opera and Blvd Haussmann. staff is very courteous and helpful. rooms are comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert S We very much appreciate your review regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you again soon Sincerely, Frank du CHAPELET General Manager

AccorHotels certified review
Anonymous Business - 06/04/2018
« Loud and electricity problems »

Room small and facing the street which was really loud at night. One of the lamps had no switch to turn it off. Really dry air in the room

AccorHotels certified review
Alex Business - 04/04/2018
« Normal stay. Not bad but not great »

Small room but comfortable bed. Temperature ok. Bathroom tiny. Supposed to be upgraded as Platinum member but never upgraded when staying in Mercure. Privilege rooms are always sold out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEXANDRE TIGHZER, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Garnier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have noted your comment and we assure you we will made our maximum to upgrade your next stay in our hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frank du CHAPELET General Manager

AccorHotels certified review
Anonymous Couples - 03/04/2018
« Great hotel »

Great hotel, nearby train station. Very clean and good size rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHEENA, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frank du CHAPELET General Manager

AccorHotels certified review
Sebastian J. Couples - 02/04/2018
« Nice, clean, beautiful rooms and helpful/friendly staff »

After our first stay in December 2016 we directly chose this Hotel again for a second stay and were not disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SEBASTIAN J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frank du CHAPELET General Manager

AccorHotels certified review
Takuya M. Business - 30/03/2018
« Compliment water »

Compliment water is preferable not per stay but per night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TAKUYA MATSUMOTO, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Garnier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frank du CHAPELET General Manager

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