Hotel - Mercure Versailles Chateau Hotel
Mercure Hotel Mercure Hotel

Mercure Versailles Chateau Hotel

3.5/5 619 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Nearby)
    • Well-lit parking
  • Reduced mobility rooms
  • pets allowed 10  EUR
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry  (Nearby)
    • Dry cleaning / Ironing
    • Laundromat (Nearby)

Leisure and activities

  • Horse riding  (Nearby)

Catering

  • Breakfast
  • Room service
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Hotel location

Our rooms

Make the most of your stay at Versailles by choosing the room type which suits you from Standard, Privilege or Family, which can accommodate up to 2 adults and 2 children.

  • 60 rooms
  • 3 rooms for people with reduced mobility
  • 8 family rooms
    • Emergency exit map
    • WIFI in your room
    • Remote control TV
    • Manual temperature control
Our rooms fittings
4.2/5 AccorHotels Rating 1,813 reviews

Our guest reviews for Mercure Versailles Chateau Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 619 reviews
Maureen P. Families - 10/11/2018 AccorHotels certified review
« Satisfactory »

The room was very nice, beds comfortable but there was a shortage of paper cups, plastic cups and toilet rolls. I eventually asked for some more plastic cups as the first two in the bathroom were never replaced after use. If we had stayed any longer, I would have had to ask for toilet paper too.

Marcelo T. Couples - 09/11/2018 AccorHotels certified review
« Amazing ! »

Amazing experience. Good bed, nice view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcelo T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Versailles Château. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre C General manager

Aidanas Business - 07/11/2018 AccorHotels certified review
« Price and quality balanced Hotel. »

Very friendly staff, clean rooms, additional services for affordable price. Will come back in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AIDANAS S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Versailles Château. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre C General manager

Marc F. Business - 05/11/2018 AccorHotels certified review
« Enjoyable stay »

I was only there for one evening but found the staff very friendly and helpfull and the accomodation and food great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Versailles Château. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre C General manager

Anonymous Couples - 22/10/2018 AccorHotels certified review
« enjoyable long weekend »

Enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister Mc Glashan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pierre C Géneral manager

Neville D. Couples - 13/10/2018 AccorHotels certified review
« Staff fabulous...lovely breakfast..rooms too small »

Hotel in a lovely area close to palace. Lots of good places to eat. Lovely helpful reception staff. Breakfast staff excellent and attentive. We had 2 rooms on first floor. The first was far too small. The second was just about right as it was really for 3! The breakfast was excellent with a good choice and beautiful fresh fruit salad every day. The hotel needs a bar and a place to buy coffee. Easy walk from station. The lift was out of order for the end of our visit so I'm glad we were on the first floor. No working safe in rooms. Not really up to mercure standard yet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neville D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Versailles Château. I am sorry that your experience did not meet all of your expectations.Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Géneral manager

Fedor Business - 08/10/2018 AccorHotels certified review
« Fair stay »

Fair correct stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fedor M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pierre C Directeur - Géneral manager

Rodica D. Business - 08/10/2018 AccorHotels certified review
« Good. »

It was a nice experience; you could, however, make a better coffee :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodica D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We are taking good note of your comment about coffee ! Sincerely, Pierre C Directeur - Géneral manager

Paul Friends - 03/10/2018 AccorHotels certified review
« Four night stay at Mercure Versailles Chateau »

Rooms very clean and modern. A little smaller than usual, but comfortable. Not much wardrobe / storage space. Safe was locked when we arrived and despite informing reception, it was never unlocked so that we could make use of it. Perfect location - short walk to Chateau and all 3 train stations. Pleasant street with several lovely, independent restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Versailles Château. I am sorry that your experience did not meet your expectations; ( romm size and unuseful safe) please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre C Géneral manager

Cbschmidt Couples - 29/09/2018 AccorHotels certified review
« Handy to chateaux and not touristy area. »

We knew the room would be small and it was. We had the easy to navigate parking spot. We would stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Klaus S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Versailles Château. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre C Directeur - Géneral manager

Anonymous Couples - 28/09/2018 AccorHotels certified review
« Everything good except parking. »

Front desk great. Room was small with only an uncomfortable desk chair. Location to Chateau good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H.,, We very much appreciate your comments regarding your stay at the Hôtel Mercure Versailles Château. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre General manager

Please D. N. P. Families - 22/09/2018 AccorHotels certified review
« Mercure »

Ok, room on courtyard not the best

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Versailles Château. I am sorry that your experience did not meet your full expectations; especially due to the room quality. Please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre General manager

Geoffrey S. Couples - 17/09/2018 AccorHotels certified review
« This quality and services in this Hotel did not, in almost any way, compare with those Mercure Hotels I/we stay in every year, partcularly in France »

Parking the car underground was a difficult, appalling experience and left the car in a risky situation. I was first advised (a) that I could not park then (b) that I could only stay one night (c) that I should move the car to another bay (d) that I should move the car next day by 12:00 hours (e) that I should leave the keys with Reception. I was staying for two days!! In the end I got "permission" to leave the car where it was. When we eventually got parked under ground I asked the way to the Elevator and was advised that "there was no elevator" until I pointed to a painted sign on the wall giving directions! The Lady Receptionist, who had come down to let us in, said "oh, sorry, I am new here" The first room we were allocated had no working fridge or safe and the AC was poor. On complaining we were told the Hotel was full and no change was possible - and that the Hotel was full and a Room change was not possible - and that NO rooms had a working safe. After speaking with the Manager we were allocated a Room with a working fridge and safe! The Room was small in the extreme, the bedside table was falling off, as was the toilet roll holder, and the shower screed door track was filthy - and the Room was hot (poor AC again) I have NEVER encountered such a situation before with Mercure. The check-in Reception personnel were hopeless, the check out Reception was very sympathetic and understanding and took relevant notes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Versailles Château. I am sorry that your experience did not meet your expectations; I particularly regret our lack of care in the prepartaion of your room with many amenities out of services. Please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre General manager

Theoxfordtravellers Couples - 12/09/2018 AccorHotels certified review
« Great Location, wonderful staff »

This is the second time we've stayed at this hotel, and as before the staff are some of the nicest and most helpful we've encountered over many years of travel. I asked by e-mail before we arrived if they could reserve a space in the private garage, had a speedy reply to check the size of car as space is limited, and booked my space ready. When we arrived we were welcomed with a smile and handed over the key without fuss. They were also helpful with information on nearby restaurants and directs to places we wanted to visit. The hotel is clean and comfortable, with a good selection of fresh food at breakfast. Overall, a great experience and we'll definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Versailles Château. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre General manager

Couples - 12/09/2018 TripAdvisor review
« Great location, wonderful staff »

This is the second time we've stayed at this hotel, and as before the staff are some of the nicest and most helpful we've encountered over many years of travel.I asked by e-mail before we arrived if they could reserve a space in the private garage, had a speedy reply to check the size of car as space is limited, and booked my space ready.When we arrived we were welcomed with a smile and handed over the key without fuss.They were also helpful with information on nearby restaurants and directs to places we wanted to visit.The hotel is clean and comfortable, with a good selection of fresh food at breakfast.Overall, a great experience and we'll definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TheOxford Travellers, First, I would like to thank you very much for your loyalty to our hotel! Thank you for your recent stay and for taking the time to tell us about your experience at the Mercure Versailles Château. We are glad you enjoyed the kindness and helpfull of our staff and also the quality of our breakfast offer. It's always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Best regards, Pierre

R. Families - 05/09/2018 AccorHotels certified review
« Comfortable overall »

Friendly staff, wonderful breakfast, comfortable stay. Room too compact was the only negative.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Versailles Château. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre General manager

Anon G. 3. A. T. 3. S. Couples - 05/09/2018 AccorHotels certified review
« Well located and reasonable value »

Problems: We found the duvet too warm and requested a sheet and blanket instead the following morning. That evening nothing had been done. We must compliment Maglui, the evening duty manager, who had not been told of the problem and who resolved it for us without delay. However we question the management system that overlooked our request. Second problem - the shower tray was flooding. We reported this, but did not find it much improved. This suggests inadequate maintenance. Staying in a privilege room (i.e. more expensive) we were entitled to complimentary mineral water, but had to ask for it to be replaced. Also the Nespresso machine had water that had discoloured, this should have been routinely cleaned after each departure and clearly wasn't

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Versailles Château. I am sorry that your experience did not meet your expectations especially due to the lack of follow up in your request for sheet and blanket instead of the duvet and also due to the shower tray which was flooding. Please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre General manager

Richard Couples - 03/09/2018 AccorHotels certified review
« Disappointed »

We were allocated a room with a wet room although neither my wife nor I suffer from reduced mobility. If we had been told this when we checked in we would have asked if it was possible to have a different room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Versailles Château. I am sorry that your experience did not meet your expectations; especially due to the size and layout of your room. Please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre General manager

Anonymous Couples - 20/08/2018 AccorHotels certified review
« lift broken »

not so good

Our hotel has responded to the review
Our hotel has responded to the review

Dear madam T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Versailles Château. I am sorry that your experience did not meet your expectations especially due to the elevator failure met during your stay. Please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre General manager

Rupert Couples - 11/08/2018 AccorHotels certified review
« Short notice booking, happy to find a room. »

The only downside was the lack of a space for the car, otherwise all OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Versailles Château. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre General manager

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