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Providing guests with a range of convenient services and facilities, ibis Styles Karratha features free onsite parking, reduced mobility services and guest rooms, in-room WIFI access, business services, air-conditioned guest rooms and in-room movies.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 10h00
Stylish yet functional, guest rooms at ibis Styles Karratha provide a peaceful retreat for guests to retire to at the end of a long day. Guests searching for hotels in Karratha can choose from a selection of accommodation options at this centrally located hotel, each suitable for up to three guests. Modern and inviting, each guest room contains a range of convenient amenities, including the beautifully comfortable ibis SweetBed, air-conditioning, WIFI access, an ensuite, and a TV with in-room movies.
Number of meeting rooms: 2
Maximum size: 246 m²
Maximum capacity: 150 people
Maximum banquet capacity: 120 people
100% genuine reviews from our guestsFind out more
Cockroach in the bathroom
B. Business - 15/10/2019 AccorHotels review
It was all ok but the cockroach in the bathroom was off putting.
Not up to the ususal standard
Andrew H. Business - 15/10/2019 AccorHotels review
I have the need to travel to Karratha every two months with work and always stay at the Ibis. I have ever ever had any issues whilst staying there. However, on my last two visits I have noticed that standards have generally slipped. I stayed at the Ibis on 2/9 and 3/9. The first issue that I came across was the new policy of paying a bond of $50 per night up front. I have never had to pay this before. When I queried it with the lady on the desk I was told that the $100 would be held against my credit card to cover any additional costs outside of what my employer's charge back covered. She further advised that the amount would be released from my credit card within 5-7 business days. I told her that I was a regular customer of the hotel but she told me the bond could not be waived - so I had to pay it. In the end, it actually took 10 working days to be cleared from my credit card which was very disappointing. The second issue I had with this stay was the service I received from the staff member who was managing breakfast on the morning of 3/9. There were no spoons available for guests. I asked the staff member if she could please get me a spoon. She went into the kitchen and got me a spoon. I then went to where the cereal was and there was one bowl left that was dirty (it had food on the wall of the bowl). So I went back to the staff member and asked if she could please get me a bowl. She told me there was one over with the cereal. I told her that it was dirty. She said "if it looks grey or dirty that's normal because all our bowls are stained like that" I told her that the bowl was dirty and she continued to argue with me. In the end I insisted that she get me a clean bowl and she stormed off into the kitchen and returned with one clean bowl and handed it to me. She was very rude and it was obvious that she didn't really care and I had inconvenienced her somehow. I witnessed another guest come into the restaurant about 10 mins later and he had to ask her for a bowl because there was none left. In addition to the above, my colleague had to ask the same staff member to: 1. Fill up the milk jug because it was empty 2. Fill up the apple juice only to be told that they had run out of apple juice. My latest stay was 10th to 12th October. To avoid the bond payment I arranged for my travel agent to send through a charge-back to cover the bond. When I got to the hotel to check in, the email from the travel agent had not been actioned and the staff member checking me in asked for my credit card. Thankfully, after I explained what had been arranged she found the email in the hotel's inbox and the issue was sorted. My breakfast experience over the couple of days was much better that my previous visit, but it was obvious that the staff member managing breakfast was under pressure despite there only being 3 guests including me in the restaurant. On Friday 11/10 I left my room, had breakfast and then went out between 9.00am and 2.00pm when I returned to the room to catch up on some emails. Within 10 mins of returning there was a knock on the door from housekeeping (2 x staff members) wanting to service the room. I asked them to come back in 10 mins. It was obvious to me that they weren't happy with this (body language, looking at his watch) but they reluctantly left. In 10 mins, they came back and knocked on the door again and I told them I needed another 5 mins. The lady said something to the man in another language but I could tell that she was not very happy. They both went and sat down on the chairs outside and waited. After 5 mins, I packed up and left the room and as I walked past them I apologised for holding them up. They barely acknowledged my apology and walked into room. I have stayed at the Ibis on a consistent basis over the past three years and have never had an issue with the staff or the facilities. However, I have noticed on the last two occasions that some of the staff (excluding the front counter staff) are rude and do not look at things from a customer perspective. I am not one to usually complain or complete surveys that are negative but was experience has not been great and I find myself seriously considering staying somewhere else when next in Karratha. When providing a buffet breakfast it is important from a guest perspective that drinks, milk, cutlery etc are "topped up". from what I have experienced recently it is obvious that the staff are happy to wait until a guest requests this rather than being proactive. Every time a guest has to ask for something it adds to the negative experience. I hope that you can use my feedback to improve the level of service provided by your staff in the restaurant and in turn the experience of your guests.
It was ok
Anonymous Families - 15/10/2019 AccorHotels review
It was ok, pool was nice and the fact that we could eat and drink while the kids played in the pool was fantastic
Nicki Business - 14/10/2019 AccorHotels review
Clean rooms, friendly staff and great location!
Sue Families - 14/10/2019 AccorHotels review
Staff were very friendly & helpful. Beds were very comfy, the aircon was nice and cold and the locatiom was great. Biggest disappointment was the mouldy shower!! All it needed was a good scrub and the leaking shower to be fixed. Perhaps a refurbish is much needed as the rooms are quite dated especially the bathroom.
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