ibis Styles Karratha Hotel 3 stars

TripAdvisor rating 3.5/5 207 reviews
ibis Styles Karratha
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Hotel extras

Providing guests with a range of convenient services and facilities, ibis Styles Karratha features free onsite parking, reduced mobility services and guest rooms, in-room WIFI access, business services, air-conditioned guest rooms and in-room movies.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI in your room
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
Business services
  • 2 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

ibis Styles Karratha

35 - 45 Searipple Road
6714
karratha
australia

Tel: +61891591000

Fax: (+61)8/91854325

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    KARRATHA At 14km / 8.7 miles

GPS :-20.732172, 116.846733

Our accommodations

Stylish yet functional, guest rooms at ibis Styles Karratha provide a peaceful retreat for guests to retire to at the end of a long day. Guests searching for hotels in Karratha can choose from a selection of accommodation options at this centrally located hotel, each suitable for up to three guests. Modern and inviting, each guest room contains a range of convenient amenities, including the beautifully comfortable ibis SweetBed, air-conditioning, WIFI access, an ensuite, and a TV with in-room movies.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family Room 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

HEARSON'S BISTRO

Type of cuisine: Bistro

Hearson's Bistro offers a sumptuous seasonal Menu with Al Fresco Dining. OPEN HOURS: 06:30-08:30/12:00-14:00/18:00-21:00 - Mon-Sat 08:00-09:30/12:00-14:00/18:00-20:00 - Sun & PH

Lunch

12:00 - 14:00

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Dinner

18:00 - 21:30

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COCKTAIL BAR

Photo non contractuelle / Strictly non binding

COCKTAIL BAR OVERLOOKS POOL AREA -ABLE TO ALSO SIT AND ENJOY A DRINK OUTDOORS

Midday

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Evening

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SALOON BAR/BISTRO

Photo non contractuelle / Strictly non binding

OPEN HOURS: 11:00-22:00 - Mon to Fri 10:00-23:00 - Sat 12:00-21:00 - Sun & PH

Midday

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Evening

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SPORTS BAR

Photo non contractuelle / Strictly non binding

OPEN HOURS: 11:00-22:00 - Mon to Fri 10:00-23:00 - Sat 12:00-21:00 - Sun & PH

Midday

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Evening

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 246

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
ibis Styles Karratha

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

1,371 reviews

tripadvisor

TripAdvisor Rating 3.5/5

207 reviews

Friendly staff made our stay very relaxed. Quiet location in the middle of the city.

Customer review rating 3.8/5

Angustus G. Business - 05/11/2019 Confirmed reviews AccorHotels

Good

The worst Motel experience

Customer review rating 3.8/5

Jodie Families - 05/11/2019 Confirmed reviews AccorHotels

1. The room smelt (42)- it is due to the air conditioners not being cleaned 2. The reception area melt - due to the air conditioners not being cleaned 3. The shower had mould and I had to get the cleaners to clean it off. I just couldn't shower in a dirty space. 4. the fridge wasn't working on room (30) and the milk went off and we had to place my sons food items in our fridge. They didn't wan to swap rooms as the had a baby and child and it was a huge inconvenience. 4. The food in the restaurant was almost uneatable, we had our family with us and did not want to make to much of a fuss and we were away for the weeded. a) kids meal fish and chips had bones in it and my grand daughter choked on the bones. I took it to the staff with bones and explained that it was dangerous due to the bones etc.. b) the onion rings were still frozen and when we said something the waitress took the food and it must have went back in the fryer so they were burnt and uneatable when brought back to the table. c) The snapper had some type of canned beans in a sauce that smelt funny and we did not eat it! d) We had the indian tasting plate with a smidge of sauce half a plat of salad, 2 x samosas and some typer of cabbage that was over cooked smelt of dirty oil and again couldn't eat it. c) The salad in the Asian stir fry wasn't washed and taste of dirt d) the steak was tough like rubber f) We sent the pizzas back to be cut through as they were soggy and hard to pull apart. g) We asked for a cappuccino and the waitress wasn't sure what that was and brought back an instant coffee with chocolate sprinkles on it We have never been to a restaurant with consistent issue with the food and cleanliness. This was our first bad experience and we have travelled the Pilbara on numerous occasions.

Apart from the food the staff and all other parts of my stay was wonderful.

Customer review rating 3.8/5

Jean B. Families - 05/11/2019 Confirmed reviews AccorHotels

I have stayed at many of your hotels over many years and this was the first time that I was very disappointed in the food and as in this region finding good food is not so easy I thinks this needs addressing. The staff were wonderful and helpful , the room was of course of the older generation but clean and comfortable however both the full meals that I had were of very poor standard.The breakfast was overcooked and very dry with very little fruit as an alternative and the dinner ,which was a chicken schnitzel with seafood , which was so over cooked it was almost impossible to find any that was soft enough to eat. The steamed veges were warm but rock hard. As I said earlier having stayed and eaten at many of your hotels I was rather shocked. Thankyou for this opportunity to give my feedback.

Clean, Friendly, Comfortable and helpful

Customer review rating 3.8/5

Marlene H. Business - 03/11/2019 Confirmed reviews AccorHotels

Exactly as above, Your hotel was clean, as soon as the door was opened it smelled clean bot musty. your Staff at the check in desk were friendly and answered all my dumb questions. The bed was comfortable, I usually do not sleep when away working but this time I did. And as helpful.

Not good at all.

Customer review rating 3.8/5

Mark Business - 03/11/2019 Confirmed reviews AccorHotels

The Pilbara is a unique place and despite much effort, service and quality are largely missing across the whole region. That is the way it seems to be in mining locations. The Ibis however has taken this disregard for quality and service to a whole new level of “take it or leave it”. The rooms are dated, poorly equipped, not well cleaned and have very few amenities. The restaurant is ordinary at best - both in terms of food and decor. The staff were friendly - the one good thing from my stay. When mining was booming in Western Australia this place would have made a ton of money, it is a shame that none of it was invested in making the place better. I visit Karratha often enough to know that this is without doubt the worst accommodation in town. I wont be staying there again.

Tired rooms and no internet

Customer review rating 3.8/5

Gc J. Business - 02/11/2019 Confirmed reviews AccorHotels

The rooms are worn, the linen smells and the wifi router had been down the whole stay. Not what you expect for that sort of money

Room door very hard to open. Need door trimming. What look like a few rat dropping on the floor.

Customer review rating 3.8/5

David F. Business - 01/11/2019 Confirmed reviews AccorHotels

see above

good

Customer review rating 3.8/5

Jerome G. Business - 25/10/2019 Confirmed reviews AccorHotels

good

Satisfactory, a few items would have made the experience much more enjoyable.

Customer review rating 3.8/5

Richard C. Business - 24/10/2019 Confirmed reviews AccorHotels

1. Blockout curtains in the room were broken - I had to hook them up permanently. 2. Iron left an unremovable mark on a business shirt (used shot of steam). 3. Rang reception to ask if a tenant playing loud music could be spoken to at an appropriate time - response was very professional, diplomatic and helpful (young lady). 4. More interest from bar staff one night would have resulted in us dining in - I couldn't be given an ETA on a basket of chips,

Service is everything and they do it very well

Customer review rating 3.8/5

Christopher M. Business - 24/10/2019 Confirmed reviews AccorHotels

Rooms are in need of a refresh but what they lack in decor they make up for in service. Upgrade is always appreciated, but the whole team called me by my name and the drink voucher doesn’t have an annoying house wine or local beer cap. I was able to enjoy a bottle of my favorite brew. The lady manager on the checkout is outstanding!

great

Customer review rating 3.8/5

Anonymous Business - 23/10/2019 Confirmed reviews AccorHotels

Very comfortable and quiet

Mound in the bathroom, no face washes and a dripping air con

Customer review rating 3.8/5

Lisa W. Business - 23/10/2019 Confirmed reviews AccorHotels

The gentleman at breakfast was awesome. The rest was a nightmare!

The room was not worth the money I paid

Customer review rating 3.8/5

Joy Solo - 20/10/2019 Confirmed reviews AccorHotels

The block out blinds were broken the kettle was dissgusting Not what I expected But I will book another accormotel when I visit london

Staff were great, the room unimpressive

Customer review rating 3.8/5

Ml Business - 16/10/2019 Confirmed reviews AccorHotels

Staff were great, the room unimpressive

Cockroach in the bathroom

Customer review rating 3.8/5

B. Business - 15/10/2019 Confirmed reviews AccorHotels

It was all ok but the cockroach in the bathroom was off putting.

Not up to the ususal standard

Customer review rating 3.8/5

Andrew H. Business - 15/10/2019 Confirmed reviews AccorHotels

I have the need to travel to Karratha every two months with work and always stay at the Ibis. I have ever ever had any issues whilst staying there. However, on my last two visits I have noticed that standards have generally slipped. I stayed at the Ibis on 2/9 and 3/9. The first issue that I came across was the new policy of paying a bond of $50 per night up front. I have never had to pay this before. When I queried it with the lady on the desk I was told that the $100 would be held against my credit card to cover any additional costs outside of what my employer's charge back covered. She further advised that the amount would be released from my credit card within 5-7 business days. I told her that I was a regular customer of the hotel but she told me the bond could not be waived - so I had to pay it. In the end, it actually took 10 working days to be cleared from my credit card which was very disappointing. The second issue I had with this stay was the service I received from the staff member who was managing breakfast on the morning of 3/9. There were no spoons available for guests. I asked the staff member if she could please get me a spoon. She went into the kitchen and got me a spoon. I then went to where the cereal was and there was one bowl left that was dirty (it had food on the wall of the bowl). So I went back to the staff member and asked if she could please get me a bowl. She told me there was one over with the cereal. I told her that it was dirty. She said "if it looks grey or dirty that's normal because all our bowls are stained like that" I told her that the bowl was dirty and she continued to argue with me. In the end I insisted that she get me a clean bowl and she stormed off into the kitchen and returned with one clean bowl and handed it to me. She was very rude and it was obvious that she didn't really care and I had inconvenienced her somehow. I witnessed another guest come into the restaurant about 10 mins later and he had to ask her for a bowl because there was none left. In addition to the above, my colleague had to ask the same staff member to: 1. Fill up the milk jug because it was empty 2. Fill up the apple juice only to be told that they had run out of apple juice. My latest stay was 10th to 12th October. To avoid the bond payment I arranged for my travel agent to send through a charge-back to cover the bond. When I got to the hotel to check in, the email from the travel agent had not been actioned and the staff member checking me in asked for my credit card. Thankfully, after I explained what had been arranged she found the email in the hotel's inbox and the issue was sorted. My breakfast experience over the couple of days was much better that my previous visit, but it was obvious that the staff member managing breakfast was under pressure despite there only being 3 guests including me in the restaurant. On Friday 11/10 I left my room, had breakfast and then went out between 9.00am and 2.00pm when I returned to the room to catch up on some emails. Within 10 mins of returning there was a knock on the door from housekeeping (2 x staff members) wanting to service the room. I asked them to come back in 10 mins. It was obvious to me that they weren't happy with this (body language, looking at his watch) but they reluctantly left. In 10 mins, they came back and knocked on the door again and I told them I needed another 5 mins. The lady said something to the man in another language but I could tell that she was not very happy. They both went and sat down on the chairs outside and waited. After 5 mins, I packed up and left the room and as I walked past them I apologised for holding them up. They barely acknowledged my apology and walked into room. I have stayed at the Ibis on a consistent basis over the past three years and have never had an issue with the staff or the facilities. However, I have noticed on the last two occasions that some of the staff (excluding the front counter staff) are rude and do not look at things from a customer perspective. I am not one to usually complain or complete surveys that are negative but was experience has not been great and I find myself seriously considering staying somewhere else when next in Karratha. When providing a buffet breakfast it is important from a guest perspective that drinks, milk, cutlery etc are "topped up". from what I have experienced recently it is obvious that the staff are happy to wait until a guest requests this rather than being proactive. Every time a guest has to ask for something it adds to the negative experience. I hope that you can use my feedback to improve the level of service provided by your staff in the restaurant and in turn the experience of your guests.

It was ok

Customer review rating 3.8/5

Anonymous Families - 15/10/2019 Confirmed reviews AccorHotels

It was ok, pool was nice and the fact that we could eat and drink while the kids played in the pool was fantastic

Fantastic

Customer review rating 3.8/5

Nicki Business - 14/10/2019 Confirmed reviews AccorHotels

Clean rooms, friendly staff and great location!

Satisfactory

Customer review rating 3.8/5

Sue Families - 14/10/2019 Confirmed reviews AccorHotels

Staff were very friendly & helpful. Beds were very comfy, the aircon was nice and cold and the locatiom was great. Biggest disappointment was the mouldy shower!! All it needed was a good scrub and the leaking shower to be fixed. Perhaps a refurbish is much needed as the rooms are quite dated especially the bathroom.

My stay was good

Customer review rating 3.8/5

Brett C. Business - 14/10/2019 Confirmed reviews AccorHotels

MY stay for 3 days was good. Better than where I stayed in Port Hedland.

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