Hotel - Sofitel Melbourne on Collins
Sofitel Hotel Sofitel Hotel

Sofitel Melbourne on Collins Hotel

4.5/5 5,770 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MELBOURNE INTERNACIONAL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Jacuzzi
    • Sauna
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
  • Tennis  (Nearby)
    • Grass tennis court
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Boat excursions
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Bike rack facilities (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite provides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

  • 363 rooms
  • 337 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 25 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Remote control TV
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Cordless telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • WIFI in your room
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 27,686 reviews

Our guest reviews for Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 5,770 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 13/12/2018 TripAdvisor review
« Wedding Dress Shopping Melbourne »

Fantastic weekend at the Sofitel Melbourne the personal service was amazing from Anne who helped me with my complicated booking and requests and Yasmin at Club Sofitel who makes us feel special everytime we stay in Melbourne nothing is to much trouble.

Couples - 11/12/2018 TripAdvisor review
« Sofitel Melbourne »

This is a lovely hotel where everyone treats you as though you are special. A very comfortable bed and luxurious surroundings made it an enjoyable stay. The added bonus of breakfast, which was excellent, made it even better!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your positive feedback. I am really pleased that you enjoyed your room as well as the breakfast and the service you received. We hope to have the pleasure of welcoming you again on your next visit to Melbourne.

Liz Solo - 08/12/2018 AccorHotels certified review
« wonderful stay »

friendly staff, comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Kenneth W. Couples - 08/12/2018 AccorHotels certified review
« Very comfortable and satified »

The service was good and the staff were very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Anonymous Couples - 08/12/2018 AccorHotels certified review

Very enjoyable stay. Unexpectedly being upgraded to a suite made our stay extra special. It was so nice returning to lavish surroundings and wonderful views after Dinner & Show at your venues Ballroom. All staff were very professional and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Jasmine S. Business - 08/12/2018 AccorHotels certified review
« Rooms for improvement »

Overall experience is satisfied. Staff are generally good. Three areas to improve- 1. No toothbrush in the room. Expected to be basics 2. No complimentary bottled water. Remember there was in previoys years. 3. Irrsponsible that my credit card was charged (wothout notifying me) subsequently on the travel adaptor, which I told the cashier already I left it in the room and asked her to check already when Checkout. i was given a okay already before leaving the hotel. It was them got charged on my credit card subsequently which I discovered. After contacting the hotel I finally got the refund. I feel disappointed because of it.

Anonymous Couples - 08/12/2018 AccorHotels certified review
« Fantastic stay, impeccable service »

My wife and I had a great night away from the kids. Couldn’t fault the experience, from the very friendly reception staff on arrival, to the valet parking team. Topped off by brilliant views of Melbourne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sam, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Jtl Families - 08/12/2018 AccorHotels certified review
« Just okay »

It was good but not unforgettable. Nothing special really

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janis, Thank you for taking the time to tell us about your experience at the Sofitel Melbourne on Collins. I am sorry that your experience did not meet your expectations. Please be assured that we have taken your feedback back to our Operational teams for further investigation. I sincerely apologise that the service level of the hotel was not up to your normal expectations and that your stay at the hotel was not the seamless experience it should have been. I can assure you that we value your feedback immensely and we will certainly use your comments as a training tool to improve our operations. As mentioned before, I truly apologise on behalf of our teams for not leaving you with a positive lasting impression of the Hotel. I would love to see you return to the Hotel so we can ensure you are left with a wonderful experience so please feel free to contact me directly in the future should you require a reservation so I can ensure you’re looked after. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Brad Couples - 08/12/2018 AccorHotels certified review
« Top shelf as always! »

Always great, lovely location, room and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bradley, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies for the issues you have experienced with your room key. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Anonymous Business - 08/12/2018 AccorHotels certified review
« Lovely hotel »

I had a wonderful stay. The room was comfortable and spacious. The check in process was incredibly easy and the staff were very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katrina, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Kerrie Business - 08/12/2018 AccorHotels certified review
« Fantastic location »

Was good could be better unfortunately we couldn't have lunch at No35 due to private function which was disappointing and Sofi's really didnt have a lot to offer but what we ordered was nice. Our air-conditioning was noisy especially if the fan was more than 1 but in saying these comments it probably wouldn't stop us from staying again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerrie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies that No35 was not available to you on this occasion. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Michelle B. Couples - 08/12/2018 AccorHotels certified review
« Luxury hotel in amazing location »

Our 48th floor room had incredible views of Melbourne. The room was very clean, bathroom was amazing and bed was extremely comfortable. Staff were very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan and Michelle, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Rj Business - 08/12/2018 AccorHotels certified review
« Lovely hotel and friendly staff »

Enjoyed location of hotel with fantastic views to city and river. Valet service team do a great job taking care of guests and making logistics easier. Rooms well equipped and modern.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Anonymous Couples - 08/12/2018 AccorHotels certified review
« We felt “special” with complimentary bubbles in room on arrival , acknowledging our wedding anniversary , Thank you . »

Bay view room was a request and enjoyed. Restaurant staff were polite, knowledgable & obliged with quick dinner service as we were going to a show & only had a small timeframe for meal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmel, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Fe Business - 08/12/2018 AccorHotels certified review
« Ms »

I am a long term and member of Accor, recently upgraded to Gold. The Sofitel team upgraded me to a suite with champagne for my 26th anniversary. That evening is entertained 8 colleagues at No 35. This was fabulous and with my discount, very reasonable. It’s my spiritual home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felicia, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Pat C. Couples - 08/12/2018 AccorHotels certified review
« Very relaxing »

Very nice apart from waiting for our champagne which was Parr of our package and supposed to be there on arrival. ENQUIRED X4 times eventually gave up and explained to front desk sick of waiting and went out for dinner.Returned at 9 pm to find it in our room. He's to rip most if it out too late to drink it with cancer meds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pat, Thank you for choosing to stay at Sofitel Melbourne on Collins and for taking the time to complete our guest questionnaire. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting areas where you felt further improvement is required, in particular with regards to the lapse in service you have experienced from our Front Office team. I have forwarded your comments to our Director of Rooms for his immediate attention and follow up. Please accept our sincere apologises. Thank you again for bringing these points to our attention and we do take your comments very seriously in order to improve our guests experiences wherever possible. I do hope that we will have the opportunity to welcome you back to the hotel in the future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Anonymous Business - 07/12/2018 AccorHotels certified review
« Excellent service and exceptional club lounge but room is too dated and old. »

The service was exceptional especially in the club lounge. I have been to many lounges globally and the service and decor matched with ambience is one of the most exceptional experienced. Unoftunately the lobby and lounge being so grand and modern the room was not to par. Room furniture is very dated and not to the keeping of the hotel. Also there was no toothbrush already present in the room, this amenity will certainly be appreciated. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albin, Thank you for taking the time to complete our guest survey following your recent stay with us, and I appreciate that you had an enjoyable time with us at Sofitel Melbourne On Collins. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. With regards to our guest rooms interiors being outdated, we are working with a renowned designer to develop a concept room and are negotiating with the owners of the hotel to commence a rooms refurbishment in the not too distant future. I sincerely hope we have the opportunity to welcome you back in the not too distant future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Harry Business - 07/12/2018 AccorHotels certified review
« Fair »

Noisy due to parties...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harry, Thank you for taking the time to complete our guest survey following your recent stay with us, and I appreciate that you had an enjoyable time with us at Sofitel Melbourne On Collins. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. Please also accept our apologies for the noise disturbance during your stay. I sincerely hope we have the opportunity to welcome you back in the not too distant future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Adam B. Business - 07/12/2018 AccorHotels certified review
« Exceeded expectation »

easy check and check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Anonymous Business - 07/12/2018 AccorHotels certified review
« Very Nice »

Very nice and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kean, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

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