Hotel - Sofitel Melbourne on Collins
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Sofitel Hotel

Sofitel Melbourne on Collins Hotel

25 Collins Street 
3000  MELBOURNE
AUSTRALIA

5,331 reviews
TripAdvisor Rating Based on 5,331 reviews
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From 271.40 AUD Non member rate
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Well-being (Nearby)
    • Jacuzzi (Paying, Nearby)
    • Solarium (Paying, Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • MELBOURNE INTERNACIONAL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange (Paying)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being (Nearby)
    • Jacuzzi (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
  • Tennis (Nearby)
    • Grass tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities (Nearby)
    • Athletics stadium (Paying, Nearby)
    • Basketball facilities (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Football (Paying, Nearby)
    • Jogging track (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite provides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

  • 363 rooms
  • 337 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 25 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • Remote control TV
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Cordless telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • WIFI in your room
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 19,560 reviews

Our guest reviews for Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 5,331 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 20/09/2017
« Weekend in the city »

Great place to stay when in Melbourne. we always stay here and the best way to do it is club level. the little extras are great, The drinks in the club bar of an evening are the best, the view from this bar is spectacular to the least, and you get have breakfast with the same view... we will be back

TripAdvisor review
Family - 20/09/2017
« Live this time »

Once again we had a visit to Melbourne for health reasons and what better way to recover than a night or two at The Sofitel. Warm welcome, friendly staff and a great room. We booked a junior suite with views of the bay and eastern suburbs. Words do not describe the breathtaking night vision of Melbourne from The Sofitel. It is something you have to see to believe. Yes it is not cheap but worth it.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for this very positive feedback. I am delighted that you managed to relax and enjoyed the comfort of your room during your short stay. My team will be pleased to know that you appreciated their warm and friendly service. We look forward to welcoming you again soon.

TripAdvisor review
Business - 18/09/2017
« Perfect as usual. »

Great service as always. Easily the best Sofitel in Australia for consistent service and quality amenities. The location at the top end of Collins Street is also a major strenght. I would recommend for both business and personal use.

Our hotel has responded to the review
Our hotel has responded to the review

I am so pleased to know that you like our hotel so much that you come back when you are in Melbourne. Thank you very much for your excellent feedback, the staff will be delighted to know that you really appreciate the service we provide. We look forward to seeing you again on your future visits to Melbourne.

AccorHotels certified review
Allison S. Couples - 17/09/2017

It was wonderful we were upgraded to a suite on the top floor with amazing views. The rooms were beautiful and the service was great.

AccorHotels certified review
David L. Friends - 16/09/2017
« An unforgettable evening. »

A good first impression from start to finish. Hotel staff mannerisms was excellent. A beautiful hotel. A super skyline view from the hotel room. Thank you

AccorHotels certified review
Ann J. Business - 16/09/2017
« Excellent »

Staff were excellent, food was great. Very happy

AccorHotels certified review
Anonymous Business - 16/09/2017
« Luxury accomodation at its best »

Wonderful. Only downside was the gluten free meal at our conference dinner. It was a vegetable curry that was bland and awful. I couldn't eat it. Surely a meat option is possible.

AccorHotels certified review
Anonymous Friends - 16/09/2017
« Fabulous Club Lounge Couples Weekend for Special Birthday Celebration »

Had a great Couples Weekend Away at the Club Lounge time! Group of friends prolonged celebrations over Afternoon Tea, Drinks & Canape's @ the lounge, dinner out in town, after dinner drinks at the Atrium (Dior Cocktails - a definite highlight) and breakfast in the morning (again with friends) @ the lounge. All in all a great way to celebrate one's special birthday! Relaxing and leisurely!

AccorHotels certified review
Albert N. Business - 16/09/2017
« It was as expected. First class service »

Excellent reception and great service

AccorHotels certified review
Douglas W. Business - 16/09/2017
« Luxury in the centre of the city »

The room was excellent. Attended a symposium and this was well run with excellent catering. My only disappointment was that I was not able to add to my Le Club points as the booking was made by the company running the symposium and apparently not on the Accor website.

AccorHotels certified review
Cg Couples - 15/09/2017
« It was just okay but expected more from a 5 star hotel »

We were disappointed and expected more from a 5 star hotel that is expensive. Our luggage wasn't delivered to our room when we checked-in in the morning. We went out for a long lunch, got back to the hotel at 4pm and still our bags weren't there. We had to chase concierge up for the bags and at least 2 different people called our room asking the same questions. When we requested a late check-out at 12pm and the hotel agreed, we had at least 2 different people call our room at 11.30am telling us that we've gone past our check-out time. When we checked out, the front desk said we owed parking fees when we didn't even have a car. All very haphazard and not what anyone would expect from a 5 star hotel.

AccorHotels certified review
Anonymous Couples - 15/09/2017

Great except the pillows. Despite ordering pillows from the pillow menu all types of pillows were terrible.

AccorHotels certified review
Brit T. Business - 15/09/2017
« Very good stay »

Good week - gym was very well equipped and clean, the breakfast is as good as you will find in. Frustration was lack of clarity on whether water in room was complimentary or not (two bottles in room, but only one saying "This is an extra", so assumed other bottle was daily complimentary as in most hotels - turns out it wasn't) and at $7 a bottle is ridiculous. Either put a sign on BOTH bottles, or don't charge for the one without a sign! Left an unnecessary sour taste at check in after an otherwise great stay.

AccorHotels certified review
Matt W. Business - 15/09/2017
« Good but not great »

We stayed in a suite with a spacious lounge area, but the sofa bed was very disappointing. We did order a roll away which was better, but I was surprised that Sofitel would have such a low quality piece of furniture. The lighting was also an issue

AccorHotels certified review
Josh Business - 15/09/2017

All good but when I got upstairs my room key didn't work so I had to go back downstairs.... also when I ordered a really good whisky with some water on the side the person serving me started pouring the water in with no abandon. I didn't say anything but probably should have.

AccorHotels certified review
Rowan D. Business - 15/09/2017

I found the service and quality of rooms of a high quality and standard

AccorHotels certified review
Ian B. Business - 15/09/2017
« Easy, friendly check in, lovely room with a great view - how good. »

Short and for business but it's a luxurious and lovely hotel with great staff

AccorHotels certified review
Adam O. Couples - 15/09/2017
« Faultless »

Fantastic staff at check in , then to receive an up grade toan absolutely spectacular room was more than we could ask for.

AccorHotels certified review
Anonymous Business - 14/09/2017

Long wait at check-in. Staff were very nice and trying to deal with everyone be efficiently but just not enough staff. And please let us have a free bottle of water. Love your beds so I will come back.

AccorHotels certified review
Ben M. Business - 14/09/2017
« very pleasant »

enjoy the professional environment

Our most recent 20 reviews
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