Hotel - Sofitel Melbourne on Collins
Sofitel Hotel Sofitel Hotel

Sofitel Melbourne on Collins Hotel

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4.5/5 5,601 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MELBOURNE INTERNACIONAL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Jacuzzi (Paying, Nearby)
    • Sauna (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
  • Tennis  (Nearby)
    • Grass tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Bike rack facilities (Nearby)
    • Athletics stadium (Paying, Nearby)
    • Basketball facilities (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Football (Paying, Nearby)
    • Jogging track (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite provides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

  • 363 rooms
  • 337 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 25 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Remote control TV
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Cordless telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • WiFi in your room
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 24,473 reviews

Our guest reviews for Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 5,601 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Drucilla B. Couples - 14/06/2018
« Amazing. It just kept getting better! »

I was stunned in so many ways. We were blessed with the view we had in our room, and with access to the Sofitel Club which was totally amazing and the staff were delightful, helpful, kind and went over and above to be there for everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Drucilla, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Erika S. Couples - 14/06/2018
« Execellent until after checkout! »

Our stay was perfect, excellent efficient and friendly staff, lovely room and great amenities. After checkout, I was charged for mini bar item we did not use, asked for a refund, received email to say refund was processed and when I checked my visa account, the amount was actually debited again rather than credited - so now I am out of pocket twice! This is a very inefficient and frustrating process to have to keep following up on....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., Thank you for taking the time to share your comments concerning your stay at the Sofitel Melbourne On Collins. I am very sorry to hear about the incorrect charges on your card. Please accept my apologies. I have forwarded your valuable feedback onto our Accounts , and someone will be contacting you to further discuss your comments. If I can be of any further assistance please do not hesitate to contact me directly at anytime. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Peter M. Couples - 14/06/2018
« Excellent service throughout my overnight stay. »

First class.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Christine P. Families - 14/06/2018
« Classic French ambience. »

Comfortable, attentive staff, great location, good food, great views.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Peter K. Couples - 14/06/2018
« was as good as it always is »

very relaxing , even for the one night . service was first class

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Nicola Business - 14/06/2018
« Good »

I love this hotel and stay here whenever I'm in Melbourne for work. The high floors are fantastic and the gym is excellent. However this visit I was travelling with 3 other colleagues, all also staying at the Sofitel. When I checked in, I was offered a room upgrade for an additional cost (~$100 but can't remember exactly). I declined. I was then disappointed to discover that all my colleagues had been upgraded for free, so for our stay I was on the 36th floor and they were on the 49th. I'm puzzled as to why they were upgraded for free and I wasn't.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola, Thank you for taking time in providing your feedback following your recent stay with us at Sofitel Melbourne on Collins. I am aware that Nass, our Duty Manager has called/you to discuss these comments and thank you for letting us know in more detail over the phone. Please accept my sincere apologies for any confusion caused also, however hope that we still have the opportunity of having you back sometime in the near future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Dr J. W. Couples - 14/06/2018
« As usual I am always pleased with the service and infrastructure at the Sofitel »

It was as expected --very comfortable and pleasing. As Accor members we do get discounted meals etc, the usual delicious chocolates and fruits, and a complimentary drink voucher for two. Pity the voucher only covers standard drink and not cocktails.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr W., We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Julie Couples - 14/06/2018
« Made to Feel Welcome! »

Very satisfying and relaxing in a friendly clean environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
S D. Couples - 14/06/2018
« Relaxing stay »

The stay was extremely relaxing. The only down side was the large crowd and consequent catering problems on Sunday the 10th. From Monday to Tuesday everything was as expected - great service and amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

TripAdvisor review
Couples - 14/06/2018
« Disappointed »

We stayed in our usual room type ie a junior suite. We immediately noticed that the room decor looked tired and is becoming dated. There were only two towels which were only enough for my use, one to wrap my hair and one to dry myself, let alone any for the following morning or my hubby. The towels were very worn and old looking. Also the reason we chose this room type was for the views, which were very hampered by unclean windows. The breakfast format too had been changed and felt sparce, compared to the usual bustling and abundent offerings of our many previous stays. We were used to the new feel the following morning but the contrast coupled with the tiredness of the room made one feel the Sofitel's usual opulence is suffering. The Club's cost has sored out of reach. The worst was to come though, when we got home to realise that our account had gone into red, due to the hotel not only placing a hold on our account for the total stay (which can last up to 10 days) but additionally taking the entire amount out of our account separately. In effect we were charged double until the funds cleared on the first amount, potentially 10 days. This meant a hell of a lot of stress calling my bank and the Sofitel to sort it all out and potential bank charges that may yet be to come. So in all we are pretty disappointed for the first time in many years if staying at the Sofitel which tainted my husbands 60th birthday celebration.

AccorHotels certified review
Bryan G. Friends - 13/06/2018
« Great Weekend Getaway »

We found the staff to be very friendly and attentive- nothing was too much trouble. We were given an upgrade to a corner room with a view to die for and the staff went to the trouble of making our guests feel just as welcome, which meant so much to us. We had a really wonderful getaway, and so did our friends which was the whole point of staying at the Sofitel. We loved the hotel, the bar and the club. Great location and a fantastic place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bryan, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Kam J. Business - 13/06/2018
« Comfortable room »

The room is spacious and the decor very relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kam, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Steve Couples - 13/06/2018
« Perfectly Adequate stay »

Check in process was good. Room view was great, but was tired and needs upgrade - especially the bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to our guest rooms interiors being outdated, we are working with a renowned designer to develop a concept room and are negotiating with the owners of the hotel to commence a rooms refurbishment in the not too distant future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Anonymous Business - 13/06/2018
« Satisfactory »

Disappointed to discover that a 5 star hotel does not provide Wi-Fi or Internet facilities as part of the package. This is, after all, 2018

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments regarding the internet charges are also appreciated. I do recognise and acknowledge your suggestions for the internet service to be free of charge, which is a topic of discussion within our company at the moment. Unfortunately in 2018, they will remain along with our competitor hotels, but I am sure that in the not too distant future, changes will be made. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Bronwyn B. Couples - 13/06/2018
« Stay was comfortable but room needed maintenance »

Enjoyed our stay but hotel looked in need of upgrade. Paint peeling off ceiling in our room, silicone around bath poorly done. Loved total blockout timber window shutters. Staff very friendly & helpful. Found it odd being greeted in French upon checking into a hotel in Melbourne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bronwyn, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedback on ur greeting of “bonjour”, this was adopted to embrace Sofitel’s French heritage. It is intended to be a warm and welcoming greeting. We are required to greet each guest in this fashion, however I understand your point of view. With regards to our guest rooms interiors being outdated, we are working with a renowned designer to develop a concept room and are negotiating with the owners of the hotel to commence a rooms refurbishment in the not too distant future. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Emily Couples - 13/06/2018
« Great service overall but the room needs renovation »

First time staying at sofitel, a bit of queue for checking in, asked for late check out but was only offered extra half an hour, first impression when entering the room was a bit run down, need renovation or upgrade

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to our guest rooms interiors being outdated, we are working with a world renowned designer to develop a concept room of the future and are negotiating with the owners of the hotel to commence a rooms refurbishment late this year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Stephen P. Couples - 13/06/2018
« Tired and no free wifi. »

Staff were friendly and helpful, rooms were tired and bathrooms were old. No free wifi which is very outdated these days. Views were amazing and hotel seemed to be very quiet. Housekeeping were extremely quiet in the mornings, they should be applauded for this. That’s not an easy task.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for taking the time to complete our guest survey following your recent stay with us, and I appreciate that you had an enjoyable time with us at Sofitel Melbourne On Collins. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. Your comments regarding the internet charges are also appreciated. I do recognise and acknowledge your suggestions for the internet service to be free of charge, which is a topic of discussion within our company at the moment. Unfortunately in 2018, they will remain along with our competitor hotels, but I am sure that in the not too distant future, changes will be made. With regards to our guest rooms interiors being outdated, we are working with a renowned designer to develop a concept room and are negotiating with the owners of the hotel to commence a rooms refurbishment in the not too distant future. I sincerely hope we have the opportunity to welcome you back in the not too distant future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Lorna Friends - 13/06/2018
« Lovely room and lovely view as always »

It's always a lovely experience to stay in Melbourne at The Sofitel. Everyone was very friendly and helpful - the room was very comfortable and the view is always great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorna, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Jo Families - 13/06/2018
« Relaxing! »

Very sophisticated hotel with classy dining and bar areas, relaxing room with extremely comfortable bed, amazing view and gorgeous toiletries. Staff were also upper class, accommodating and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Bart Couples - 13/06/2018
« Sofitel is our annual pilgrimage, and as usual was wonderful »

Staff are welcoming and engaging from reception to room service and restaurant. The chockies and cocktail as an Accor member is a nice touch, and the bottle of sparkly for my wife's birthday is a lovely surprise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bart, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

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