Hotel - Sofitel Melbourne on Collins
Sofitel Hotel Sofitel Hotel

Sofitel Melbourne on Collins Hotel

4.5/5 5,712 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MELBOURNE INTERNACIONAL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Jacuzzi
    • Sauna
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
  • Tennis  (Nearby)
    • Grass tennis court
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Deep sea fishing/Sea fishing
    • Jet skiing
    • Rowing
    • Sailing facilities
    • Snorkelling/Scuba diving center
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Bike rack facilities (Nearby)
    • Athletics stadium
    • Basketball facilities
    • Billiards/Snooker
    • Bowling
    • Football
    • Jogging track
    • Squash court
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite provides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

  • 363 rooms
  • 337 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 25 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Remote control TV
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Cordless telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • WIFI in your room
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

4.6/5 AccorHotels Rating 26,710 reviews

Our guest reviews for Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 5,712 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lina Business - 11/10/2018 AccorHotels certified review
« Happy and satisfied »

It was good and so far the staff i came across in the hotel are friendly. Eg. The reception, the room service and cleaning attendees. Loving the beautiful scenery.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lina, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Brooke Couples - 11/10/2018 AccorHotels certified review
« Fantastic »

My partner n I had neva stayed in a 5 star hotel so our expectations HIGH and your hotel n staff lived up to our expectations in every way. One staff member made our stay extra special by giving us a beautiful gift for our 11th year anniversery. can’t wait for our next stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brooke, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Ken Couples - 11/10/2018 AccorHotels certified review
« Great Suite »

Very relaxing; the room was large and the bed very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Karla R. Couples - 11/10/2018 AccorHotels certified review
« Wonderful service, felt very welcomed »

Very nice. The staff were all extremely helpful, polite and friendly. We were upgraded to a room with a better view. The room was slightly smaller than I thought it would be. There was also some dust present on surfaces and one glass had lipstick marks, but the bathroom was very clean. Bed was very comfy. Breakfast was delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karla, Thank you for taking the time to complete our guest survey following your recent stay with us, and I appreciate that you had an enjoyable time with us at Sofitel Melbourne On Collins. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. I sincerely hope we have the opportunity to welcome you back in the not too distant future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

James S. Families - 11/10/2018 AccorHotels certified review
« Wonderful »

Magical. Samantha Munro (not sure if I got the first name correct) was incredible and her team were amazing. Very helpful team, clean room and centrally located. It was an amazing experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Sam. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Christopher D. Couples - 11/10/2018 AccorHotels certified review
« Always the usual high standard. »

Enjoy always staying at the Sofitel on Collins. It was mainly business so was not appreciated as usual because I wasn’t in the hotel that much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Anonymous Couples - 11/10/2018 AccorHotels certified review
« Pleasant »

We stayed for our wedding night and although it was fine, it was nothing spectacular. Having the ceremony at 2 and check in at 2 meant we needed to arrange early check in, so my now husband tried calling a week before but the person on the phone was unable to help. On the day he went down early anyway, and was told to just leave bags with the concierge because the computer system was down. I've had friends who had stayed also for their wedding night and something special was arranged for them, however nothing was for us. Which is fine because we were so exhausted we just went to bed anyway, however it was expected that the sofitel would do something as I had received a call 2 days earlier asking for our names specifically for that reason.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., Thank you for taking the time to share your comments concerning your stay at the Sofitel Melbourne On Collins. I am very sorry to hear that your overall experience wasn’t as you expected. Please accept my apologies. I have forwarded your valuable feedback onto our Director of Rooms, and someone will be contacting you to further discuss your comments. If I can be of any further assistance please do not hesitate to contact me directly at anytime. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Ken P. Couples - 11/10/2018 AccorHotels certified review
« Great place to stay, and good access to public transport and the CBD. »

Accor web-site only provided the highest cost room being available. Had to contact the hotel direct for our booking - staff were excellent in assisting. Great place to stay, clean rooms albeit starting to date a little. Wi-fi was terrible with little accessibility. Any connection dropped out in less than a minute. House-keeping was a little hit & miss with excellent service on our first day and little on the second. Overall very nice and comfortable and mostly very welcoming staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our sincere apologies for the poor quality of the Wifi service. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Anonymous Couples - 11/10/2018 AccorHotels certified review
« Excellent and memorable »

Very helpful employees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meg, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Cheryl O. Solo - 11/10/2018 AccorHotels certified review
« Excellent ,no problems »

Very Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Couples - 11/10/2018 TripAdvisor review
« Luxury Weekend Escape »

Have stayed at this luxury hotel many times. I can never fault anything and is always a pleasure to stay. Hotel has luxury fittings and fixtures and maintenance is obviously of a high standard. From the moment you drive up to the hotel the friendly staff go out of their way to welcome you to the hotel and assist with everything to make you feel special. Rooms were well appointed and clean and tidy. Sleeping was amazing in the extremely comfortable bed with beautiful pillows and so quiet. Breakfast was amazing and had everything you could want or need. The views from the 35th floor whilst eating breakfast were spectacular. Overall would rate this hotel 5 stars and highly recommend staying with this luxury brand.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for posting a fantastic review of your stay at Sofitel Melbourne On Collins. We are delighted you enjoyed your stay at the hotel, our famous MyBed! and appreciated the ideal location. We look forward to seeing you again on your future visits to Melbourne.

Nikki Families - 10/10/2018 AccorHotels certified review
« Extreme comfort in a great location »

Service was fantastic, location was ideal for both city shopping & access to Margaret Court Arena & the beds were extremely comfortable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikki, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

An… Families - 10/10/2018 AccorHotels certified review
« Great location, service , Club lounge and staff. »

Excellent housekeeping daily over our 5 night stay with 2 young children. Lovely staff in the Club lounge. Good valet parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sallyann, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Kelly P. Couples - 10/10/2018 AccorHotels certified review
« Great stay, but dated bathroom »

We stayed in a club room on the higher levels. Room was lovely and views were beautiful. Decor was a little dated, but that just might be my opinion. The bathrooms are in need of an urgent overhall. There was grimey silicone on the bathtub and a cheap and nasty plastic shower head. It had terrible water pressure and when I tried to change the stream, the whole shower head face fell off. It was promptly replaced, but with another cheap and nasty plastic shower head that didn't allow the water stream to be changed and had poor water pressure. As an aside, the stab in the club lounge are absolutely lovely and the offering in there was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to our guest rooms interiors being outdated, we are working with a renowned designer to develop a concept room and are negotiating with the owners of the hotel to commence a rooms refurbishment in the not too distant future. Please accept our sincere apologies for any inconvenience caused. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Anonymous Couples - 10/10/2018 AccorHotels certified review
« Great Stay »

Linda made our stay great. The staff are always amazing her and Linda went out of her way to make sure we were happy. Thank you for making a difference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Linda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

David B. Families - 10/10/2018 AccorHotels certified review
« Very pleasant with friendly and efficient service »

All staff at the hotel were very efficient and made sure we were looked after. A very enjoyable stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Alec M. Couples - 10/10/2018 AccorHotels certified review
« Pleasure Weekend »

Overall staff were extremely helpful, friendly, warm, caring. Hotel extremely clean and rooms of excellent standard. I and my wife were extremely disappointed with the bar being closed on all days of our stay except the day we left on the Monday. I understand that you need to have different groups at the bar at various times. However to have it booked out for a function on both days for the entire day and night meant we were not able to have a relaxing drink prior to or ending our day. We did not use the vouchers for this reason. We have stayed many times in your hotel and the bar has never been full booked for functions before. Overall this did not detract from a perfect weekend away with my wife but just felt a little let down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alec, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to the Atrium Bar, I have followed up on your comments and it appears that the bar was busy but not fully booked. It opens from 5pm. I sincerely apologise for any confusion caused. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Bec Friends - 10/10/2018 AccorHotels certified review
« Highly recommended »

We loved it. The staff we saw were excellent- friendly and helpful. Nothing was too much trouble. The staff we didnt see (room care) were also excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Cr Couples - 10/10/2018 AccorHotels certified review
« Has always been a solid service hotel, but room was in need of a update - VERY tired. »

Always great to be at the Melbourne Sofitel, but after 20+ years the rooms (or at least ours) is ready for a good update. Bathroom lighting is poor for those putting on make up, most pieces of furniture were tired, marked, cracked or damaged. Service was generally good, but being a survey - was disappointing on 2 occasions to have to hang up and dial back to get through on guest relations line after no answer. Shoes to be polished left on bed in morning when left, not cleaned and placed back on top of made bed on our return - Hmmm. As extra attention to cleaning detail, I always find disappointing when there are smudge / grease marks on windows - bathroom tiles have not been cleaned to good detail on many many months or more. Just little things that in some parts of the world at this type of hotel are just always spot on. Great Mini Bar appointments, nice robes, new iron and as always - Love a espresso machine!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cam, Thank you for taking the time to tell us about your experience at the Sofitel Melbourne on Collins. I sincerely apologise that your stay at the hotel was not the seamless experience it should have been. Your feedback has been discussed in more detail with our Management here. With regards to our guest rooms interiors being outdated, we are working with a renowned designer to develop a concept room and are negotiating with the owners of the hotel to commence a rooms refurbishment in the not too distant future. I would love to see you return to the Hotel so we can ensure you are left with a wonderful experience so please feel free to contact me directly in the future should you require a reservation so I can ensure you’re looked after. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Anonymous Solo - 10/10/2018 AccorHotels certified review
« Room was clean and comfortable, There were no pads or pens provided. Is this normal practice now? »

Staff very attentive and friendly. I was pleased my bed had a blanket and not a doona. This is an ongoing request from me and I am pleased your hotel has this recorded,

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