Hotel - Sofitel Melbourne on Collins
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Sofitel Hotel

Sofitel Melbourne on Collins Hotel

25 Collins Street 
3000  MELBOURNE
AUSTRALIA

5,255 reviews
TripAdvisor Rating Based on 5,255 reviews
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From 270.00 AUD Non member rate
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Well-being (Nearby)
    • Jacuzzi (Paying, Nearby)
    • Solarium (Paying, Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • MELBOURNE INTERNACIONAL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange (Paying)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being (Nearby)
    • Jacuzzi (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
  • Tennis (Nearby)
    • Grass tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities (Nearby)
    • Athletics stadium (Paying, Nearby)
    • Basketball facilities (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Football (Paying, Nearby)
    • Jogging track (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 17 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite provides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

  • 363 rooms
  • 337 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 25 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • Remote control TV
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Cordless telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • WIFI in your room
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 18,453 reviews

Our guest reviews for Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 5,255 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Couples - 19/07/2017

We liked our stay at the sofitel. The views were great and all communal areas, such as the bar, breakfast area etc. were great. The room itself had again great views but felt a bit outdated especially the bathroom. It would have been a great stay if the room itself had been better.

AccorHotels certified review
Mathew Business - 19/07/2017
« Friendly staff and great rooms! »

Great!

AccorHotels certified review
Max Couples - 19/07/2017
« We had a great stay, thanks. »

Friendly and helpful staff, room comfortable and the F and B offerings in Club Lounge good. Only gripe was the noise from the elevator floor landing annunciation both internal by voice and external via bell, way too loud, know problem at reception, suggest contractor rectify.

AccorHotels certified review
Peter B. Friends - 19/07/2017
« Mr  »

Extremely good the staff were very polite & Curtis

AccorHotels certified review
Ashley C. Couples - 18/07/2017

experience was great as always. only improvement would be the bar on L35 to open from 3 or 4pm instead of 5pm

AccorHotels certified review
Anonymous Families - 18/07/2017
« LINDA »

Always a lovely place to stay. Great location with superb views.

AccorHotels certified review
Simon W. Business - 18/07/2017
« Work and Pleasure »

In general very good.

AccorHotels certified review
Anonymous Couples - 18/07/2017

There were no price list/menu for the mini bar Restaurant 35's views were blocked by city buildings a disappointment

AccorHotels certified review
Eildon Couples - 18/07/2017
« A little disappointed  »

Arrived at 1.55 pm and were told our room wasn't ready till 2.30pm. Given a free drink voucher and told we would receive a phone call when the room was ready. At about 3.30 pm we still hadn't received a phone call so we headed back to the hotel. Our room was ready, but couldn't explain to us why we didn't get a call and said they had been very busy. Everything else during our stay was very good, but our late check in was a bad start to what was a special occasion for us. We have stayed at this hotel on many occasions and had returned because we like it.

AccorHotels certified review
Anonymous Couples - 18/07/2017

Enjoyed our stay at Sofitel. The motel is beautiful and the staff are all very attentive.

AccorHotels certified review
Simon Couples - 18/07/2017
« Beautiful room, amazing service. »

My wife & I stayed for a special occasion and were given an upgrade which was a wonderful surprise. Any request we had could not have been tended to any quicker or in a better fashion. All the staff were amazing. The only down side was the cost of parking.

AccorHotels certified review
Nick Couples - 18/07/2017

Really great, just didnt stay long enough

AccorHotels certified review
Charles Friends - 18/07/2017
« Amazing view great room upgrade »

Upon arrival you don't expect to see much, however once in side the foyer is impressive with clean quiet atmosphere. There is a high pitched sqealing noise however inside the lounge area I think this is to deter flying birds inside. Service in bar area lacking anticipation - Not greeted on arrival or offered a menu. Offered a room upgrade on arrival was AMAZING! the grand suites really are impressive. Breakfast was ok but could have been hotter, most of the food was barely warm. Would prefer a freshly cooked breakfast. Was not explained that I could get fresh eggs cooked by chef, was just expected that I already knew. Over all front desk team outstanding F&B Staff seem disengaged.

AccorHotels certified review
Irate_and_annoyed Business - 18/07/2017
« Well trained front of house staff. Cant say the same about the back offices. »

My travel agent made two bookings under my name in error. This has occurred due to either a technical glitch at the travel agent's end or at Sofitel's end, or on the part of human error of the staff at Sofitel. I was unaware of the second booking. Sofitel have now charged me a no show fee for that booking which was made in error by the travel agent. Regardless who's error it was, it is not my fault. After repeated explaining to someone named Esther Lukin (Asst. Reservation Sales Manager), instead of trying to consult with the travel agent and find a solution, Sofitel has chosen to hold my money for ransom and send me to the travel agent. Sofitel know's very well that this is not my fault, however this is how they have chosen to treat me. Should be working at McDonald's for the childish way in which they have handled this matter. This was booked as part of a corporate booking since Sofitel was officially one of the preferred hotels for corporate stays. After what has happened and how I have been treated I will be working to de-list Sofitel from that status. You don't know the first thing about hospitality. Shame.

AccorHotels certified review
Anonymous Couples - 18/07/2017
« We enjoyed our stay with you. »

we enjoyed every aspect of our stay. The food was and the staff were wonderful.

AccorHotels certified review
Geoff O. Couples - 18/07/2017
« Mr Geoff O'Sullivan »

Satisfying and comfortable

AccorHotels certified review
Michelle F. Couples - 18/07/2017
« Lovely  »

Pleasant. Room a little worn. Service good. Breakfast okay, unfortunately the coffee was not drinkable.

AccorHotels certified review
Andrew Couples - 18/07/2017
« Wedding night »

Overall experience was great however we did have to wait almost an hour to check in as room wasn't ready.

AccorHotels certified review
Toni Couples - 18/07/2017
« We loved eveything about the hotel ..... except the food.  »

We enjoyed a really lovely weekend getaway staying at the Sofitel. The service and amenities were impeccable and the views unbeatable. The only thing that we found disappointing was the catering. We had dinner at No.35 and found the food to be just on 'satisfactory'. We also found that although there was a very wide selection at breakfast, the hot food (European section) was underwhelming.

AccorHotels certified review
Andy Families - 18/07/2017
« Excellent  »

Very good, early check in was granted and very welcomed, everyone more than accomodating and felt like home more than a hotel

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