Hotel - Sofitel Melbourne on Collins
Sofitel Hotel Sofitel Hotel

Sofitel Melbourne on Collins Hotel

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4.5/5 5,448 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MELBOURNE INTERNACIONAL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange (Paying)
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Jacuzzi (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
  • Tennis  (Nearby)
    • Grass tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities (Nearby)
    • Athletics stadium (Paying, Nearby)
    • Basketball facilities (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Football (Paying, Nearby)
    • Jogging track (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite provides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

  • 363 rooms
  • 337 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 25 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • Remote control TV
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Cordless telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • WiFi in your room
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 21,619 reviews

Our guest reviews for Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 5,448 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Friends getaway - 13/01/2018
« Nice Hotel but poor wifi »

The Sofitel is a nice hotel in a great part of Melbourne, but inexplicably they still charge $30 for night for wifi. That is removed if you are an Accor member, but not if you book through an external website like Booking.com. But disappointing on top of that, the wifi is poor. For business users this is not good enough.

AccorHotels certified review
John H. Business - 12/01/2018
« Very average service and room »

It is obvious you do not value platinum members , the Service and the room would be at this average at best when I asked about my room i was told I would have to pay more , ☹️

AccorHotels certified review
John Families - 12/01/2018
« We Always Want to Come Back »

Continues our tradition of a couple of days staying in Melbourne in January. We have been doing this for over twenty years and nearly all have been at the Sofitel. Great location, welcoming staff and value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
David S. Couples - 12/01/2018
« Super Summer Sojourn and Sales »

As return visitors the Club Lounge and facilities were up to the usual standards. It is lovely to be greeted by name and friendly faces in particular Yasmin and Yosha. This area wouldn't work s well without people like this. Our corner room 4021A was fun and roomy despite the long walk to he bathroom!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Anonymous Business - 12/01/2018
« Beautiful Hotel »

Excellent Room and Great Staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Alan H. Couples - 12/01/2018
« we enjoyed a pampered o'night stsy. »

Quiet, luxurious and restful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
David Couples - 12/01/2018
« 5 Star In Every Way »

I loved every minute of my 3 night stay. Awesome views, comfortable room and great staff. Nothing was a problem for them. Special mention to Brian for going that extra mile every time he assisted me. Free wi-fi was a bit hit and miss, didn't always connect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Andrew K. Friends - 12/01/2018
« Mr Andrew K. »

Very comfortable and enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
John W. Couples - 11/01/2018
« Made to feel very special »

My wife Maggie and I had our wedding night at the Sofitel on 8 Jan 1989 and we come back every year for our anniversary. Terence Murphy went out of his way to make our 30th stay (29th anniversary) very special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John W., We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
David R. Couples - 11/01/2018
« room was OK view was excellent service at 35 was poor »

Service at the 35 bar was well below what we have experienced before

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for choosing to stay at Sofitel Melbourne on Collins and for taking the time to complete our guest questionnaire. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting areas where you felt further improvement is required, in particular with regards to the lapse in service you have experienced in Atrium Bar on level 35. I have forwarded your comments to our Director of Food & Beverage for his immediate attention and follow up. Please feel free to provide us with any additional comments and please accept our sincere apologises. I do hope that we will have the opportunity to welcome you back to the hotel in the future Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Kathleen G. Couples - 11/01/2018
« Kathleen G. »

Love the Sofitel. Always feel welcomed. Great place to celebrate our wedding anniversary. WE greatly appreciated the complimentary bottle of champagne. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Amanda F. Couples - 11/01/2018
« Exactly what I would expect from a Sofitel, professional. »

My husband & I found it very relaxing and comfortable. All areas, check-in, lobby bar, room service, concierge & the restaurant were consistently good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms F., We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Fenella Couples - 11/01/2018
« Fantastic stay, perfect room and view of fireworks »

It was incredibly easy to check in and sort out my stay with Sofitel. We wanted a view of the fireworks and the room was perfect for that. Loved my stay and would highly recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fenella, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Gv Couples - 11/01/2018
« Friendly staff and great views. »

The staff were very helpful. As we were celebrating our wedding anniversary we received a room upgrade and a bottle of champagne. The views from our corner room were magnificent. Comfortable room and bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GV, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
James C. Couples - 11/01/2018
« Not up to the usual standard »

Check in receptionists wasn't well versed with Accor club memberships benifits. Consequently we didn't receive usual entitlement for gold membership. Bad experience with club sofital with breakfasts delivery delayed then served after well past its best. Clearly been left in kitchen too long. Asked for follow up twice but still delayed. One staff member was very good but the other guy was clearly not pulling his weight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, Thank you for taking the time to share your comments concerning your stay at the Sofitel Melbourne On Collins. I am very sorry to hear that your overall experience wasn’t as you expected. Please accept my apologies. I have forwarded your valuable feedback onto our Director of Food & Beverage, and someone will be contacting you to further discuss your comments. If I can be of any further assistance please do not hesitate to contact me directly at anytime. Warm regards, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Roger C. Families - 11/01/2018

we had hospital appointments 0n two days [ EYE @ ear ] and ST VINCENTS..made us stay 3 nights...WE used the CLUB LOUNGE a lot for tea breaks THE STAFF were excelent.. REMEMBER WE ARE BOTH 91 years old..ALSO..we were lucky finding a discounted price .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Ruth W. Couples - 10/01/2018

Check in smooth, but arrived to our room to find items in the room presumably from the previous guests (drink cooler and clothes in wardrobe) which made us wonder just how well the rooms are cleaned. This put a dampener on the stay initially but Kelly (? Manager) handled this pleasantly and moved us to another room. Again rubbish was found under the TV unit from previous guests. This all took away from the excitement of arriving in what has been our favourite place to stay in Melbourne. The rest of our stay was pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins.I sincerely apologise that the service level of the hotel was not up to your normal expectations and that your stay at the hotel was not the seamless experience it should have been. Please be rest assured this is not indicative of our usual high standards and since receiving your feedback, I have discussed your experience at the departmental meeting to ensure such situations are not repeated. I can understand that you left Sofitel Melbourne underwhelmed however, but I hope you will stay with us again in the not too distant future, when we can look after you better. When you wish to stay with us again, please feel free to contact me directly at the hotel, it would be my pleasure to personally assist you. Warm regards, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Joe Couples - 10/01/2018
« Hotel great but need to rethink the club experience. »

The hotel is great but the Club Sofitel experience was slightly disappointing as compare to our previous experience with the club. The reason we chose to upgrade to the Club Sofitel room was to experience the luxury of Sofitel dinning at the club and sample delights that we would not normally have as we did on a previous occasion. Staff were all great, the choice of drinks were great but the limited selection of canapes and even the choice of breakfast did let down the experience. In this instance the cost to access the club Sofitel could have been better spent on other places around town or at No 35. You did ask for our feedback and that is how we felt on this occasion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe, Thank you for taking the time to share your comments concerning your stay at the Sofitel Melbourne On Collins. I am very sorry to hear that your Club Sofitel experience wasn’t as you expected. Please accept my apologies. I have forwarded your valuable feedback onto our Director of Food & Beverage, and someone will be contacting you to further discuss your comments. If I can be of any further assistance please do not hesitate to contact me directly at anytime. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
Claire Friends - 10/01/2018
« Claire »

My stay was excellent Kirel the receptionist was awesome friendly any did an excellent job. Housekeeping did a fantastic job with cleaning the room during my stay. The views of the city absolutely stunning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

AccorHotels certified review
David H. Couples - 10/01/2018
« Very happy »

Friendly check in. No issues

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

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