Novotel Rotorua Lakeside Hotel 4.5 stars

TripAdvisor rating 4.0/5 2,965 reviews
Novotel Rotorua Lakeside
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+ 27 Services
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Room 1

Number of guests
Children's age
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  • I cannot take advantage of the Members' rate

Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010
rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Contact email

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :   STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :   STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 72
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 245
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Microwave
  • Satellite/cable colour TV
  • Business Desk(...)

City View King Room

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

City View Twin - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View King Room

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View Twin - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Studio Family Room

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Photo non contractuelle / Strictly non binding

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

10,620 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,965 reviews

most enjoyable

Customer review rating 4.2/5

Wendy O. Friends - 12/08/2019 AccorHotels review

very good

Dear Wendy o., Thank you for your amazing review. It was a pleasure to welcome you to our hotel. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to having you stay with us again! Sincerely, Edward Judd General Manager

Lovely view of the lake

Customer review rating 4.2/5

Jason Solo - 12/08/2019 AccorHotels review

Novotel never fails to deliver good hospitality and comfortable stay at a great price.

Dear Jason, Thank you for your awesome review! Happy to see that you enjoyed the great views. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Great hotel

Customer review rating 4.2/5

Richard D. Couples - 11/08/2019 AccorHotels review

As always a nice experience

Dear Richard D., Thank you for your wonderful review! I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

great accommodation and facilities

Customer review rating 4.2/5

Kingi P. Business - 11/08/2019 AccorHotels review

Have stayed a number of times, great location, very friendly and helpful staff

Dear Kingi P., Thank you for the awesome review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

good views, great location

Customer review rating 4.2/5

Joana C. C. Couples - 11/08/2019 AccorHotels review

-walking distance to restaurants and just across the lake so you get good views from your window. -have to pay for wifi per 24hrs. -friendly staff. -good breakfast options.

Dear Joana Chit C., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We will most definitely look into all your concerns mentioned. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Very convenient and relaxing

Customer review rating 4.2/5

Cathy Couples - 11/08/2019 AccorHotels review

All the staff were extremely pleasant, efficient and helpful.

Dear Cathy, Thank you for your kind comments and review. Glad to see you received such excellent service from our staff, I will make sure to let them know! We look forward to welcome you back in the near future. Sincerely, Edward Judd General Manager

Pleasant and lived up to our expectations

Customer review rating 4.2/5

Glenn L. Couples - 11/08/2019 AccorHotels review

We did not find the receptionist very helpful when checking in, were the only people there so she was not busy. Our room was fine, clean. The dinner buffet was great and staff friendly and helpful, food was also good but the soup only lukewarm. Breakfast buffet was also very good but not enough staff on for the number of people eating there, people were trying to find an empty clean table, while we were there, 3 tables around us remained uncleared while diners were trying to find a table. My husband cleared and reset our table so we could get a table. Food was great. Receptionist at checkout was great.

Dear Glenn L., Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. I do, however, apologies for the service in the restaurant and also from the staff during check in. I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologies if you felt that we did not deliver on this occasion. I am so sorry for the inconvenience it caused you! I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Good

Customer review rating 4.2/5

James H. Families - 10/08/2019 AccorHotels review

The only downside was thin walls as we could hear the neighboring room guest snoring

Dear James H., Thank you for taking the time to write a positive review. We do appreciate the feedback in relation to the noise from the room next door, and we will most certainly review this. I do apologies for the inconvenience it caused you! Hope to see you again soon! Sincerely, Edward Judd General Manager

Wonderland Rotorua

Customer review rating 4.2/5

Karenza Couples - 10/08/2019 AccorHotels review

We really enjoyed our room with beautiful view and friendly service. The only poor thing was the restaurant at night ... only one option of a buffet style meal (with MANY young families, very noisy) so we decided to eat out ... which was fine because there are so many great restaurants nearby.

Dear Karenza, Thank you for your lovely review. We are glad to hear you enjoyed your visit to our hotel. However, I was really disappointed to read your comments regarding the service from our staff at the front desk, and I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologies if you felt that we did not deliver on this occasion. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager
Customer review rating 4.2/5

Naina Friends - 10/08/2019 AccorHotels review

Rooms are getting dated. Stains in the toilet

Dear Naina, We appreciate you taking the time to submit a review. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. I do apologies for some aspects of the room not meeting your expectations. Rest assured that your comments have been documented and will certainly be looked into. We look forward to having you back again. Sincerely, Edward Judd General Manager

Average

Customer review rating 4.2/5

Erich S. Q. Couples - 09/08/2019 AccorHotels review

The service for breakfast and dinner items on request cooked by the chef was slow and often there was no one in attendance. One morning I waited for around five minutes in desperation I walked away and helped myself to what was ready available. The quality of some of the stewed fruits are questionable. The pear quarters are hard and tasteless.

Dear Erich S., Thank you for taking the time to give us feedback on your recent stay with us. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. However, I do apologies for your experience in the restaurant. I have shared your comments with the restaurant manager to look into as soon as possible. I do apologies for the inconvenience it caused you! Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager
Customer review rating 4.2/5

Carolyn S. Couples - 09/08/2019 AccorHotels review

Beds to Soft

Dear Carolyn S., Thank you for providing a review of our hotel. I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. Rest assured that your feedback have been documented and will certainly be looked into. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Couldn't have a decent shower. Very disappointing

Customer review rating 4.2/5

Lesley Business - 08/08/2019 AccorHotels review

Bathrooms are extremely dated you had to duck and weave to even have the shower water land on you. For an Accor hotel it was not up to scratch.

Dear Lesley, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I was especially disappointed to see your comments about the shower. I have asked our maintenance team to look into that as soon as possible. I do apologies for the inconvenience it caused you! Again, thank you for your thoughts and I hope to have the chance to show you our improvements next time you're in town. Sincerely, Edward Judd General Manager

Another enjoyable stay at The Rotorua Novotel

Customer review rating 4.2/5

Allan E. Business - 08/08/2019 AccorHotels review

As usual great service, beautifully appointed rooms, adequate buffet. We were the last in so some items had run out of flame. The decor in this hotel is magnificent with quality fabrics used everywhere. House bar is so comfortable with a really calming atmosphere.

Dear Allan E., Thank you for your wonderful review. It was a pleasure to welcome you to our hotel. I am really happy to see that you enjoyed your stay with us and found the staff and facilities to your liking. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Great break away

Customer review rating 4.2/5

D &. A. W. Couples - 07/08/2019 AccorHotels review

As usual well received by ourselves - thankyou

Dear D&A W., Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

Sympathetic, highly-accommodating and high quality.

Customer review rating 4.2/5

Anonymous Couples - 07/08/2019 AccorHotels review

We were not happy with our over-sulfurous experience at a hotel closer to the lake chosen by our travel agent. My partner was feeling very unwell, as I was after being unwell a few days prior, from the experience so we visited Wotif.com to see if we could find any other emergency accommodation in town before we left the next day. Karli met us at reception and was wonderful taking us up to the room to ensure it wasn't too sulfur-fragrant. A much better night than we expected - and a jar of M&Ms to sustain us for the next leg of our journey. Thank you. Emma

Dear Emma, Thank you for your fantastic review! I am really happy to see you received such excellent service from our staff, even though it was on short notice. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to having you stay with us again! Sincerely, Edward Judd General Manager

Comfortable room, friendly staff, great location.

Customer review rating 4.2/5

Julie C. Couples - 07/08/2019 AccorHotels review

Lovely room over looking the lake, nice welcome note from management. Made good use of the hot spa pools and buffet restaurant. Easy parking and great location near walks and centre of town. Will definitely stay again.

Dear Julie C., Thank you for your lovely review! So happy to see that you enjoyed your stay with us and found the staff and facilities to your liking. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager
Customer review rating 4.2/5

Anonymous Business - 07/08/2019 AccorHotels review

Great location, friendly welcoming staff

Dear Tania R., Thank you for your amazing review. It was a pleasure to welcome you to our hotel. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We hope to see you again soon! Sincerely, Edward Judd General Manager

Pretty good but struggled to get the room heated up adequately.

Customer review rating 4.2/5

Anonymous Business - 07/08/2019 AccorHotels review

Breakfast was good. Location good. Bed comfortable.

Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I do apologies for the issue with the heating though. I have asked our maintenance team to look into that as soon as possible. Our Duty Manager will also make sure to send your invoice out if it hasn't been done by now. So sorry for the inconvenience it caused you. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Great

Customer review rating 4.2/5

Anonymous Business - 07/08/2019 AccorHotels review

.

Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We hope to see you back again soon! Sincerely, Edward Judd General Manager
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