Hotel - Novotel Rotorua Lakeside
Novotel Hotel Novotel Hotel

Novotel Rotorua Lakeside Hotel

4.0/5 2,862 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 199 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 5 family rooms
  • 21 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Bouquet TV Canal+ and Canalsat
    • High speed transmission line
    • Iron in room
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 9,114 reviews

Our guest reviews for Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,862 reviews
Happy C. Families - 17/01/2019 AccorHotels certified review
« Great stay »

Fab location. Staff attentive. Rooms clean and very adequate. Enjoyed watching TV on a very very wet day. Did not use the pool but it was very busy at the time. Breakfast was excellent, lots of choices. Enjoyed the bar too. All staff really good. Thank you!

Aki Business - 17/01/2019 AccorHotels certified review
« Good location and service »

Location is perfect in Rotorua and spend there 3 nights. Breakfast has a lot of choices and service good.

Couples - 17/01/2019 TripAdvisor review
« Great hotel - Great location »

This was a wonderful hotel. We also were very close to many restaurants. We would definitely stay here again. The room was big and everything was very clean. The bar was good. We liked the hotel even when it was raining!

Anonymous Families - 16/01/2019 AccorHotels certified review
« Dated Rooms »

Rooms were Dates, Bathrooms out dates

Mike Couples - 16/01/2019 AccorHotels certified review
« Ideally located for a one night Rotorua stopover »

The Novotel Rotorua Lakeside is in an ideal location for a short stay in the city, notably for the ease of access to Eat Street and other streets offering food and entertainment.

Anonymous Couples - 16/01/2019 AccorHotels certified review

Check in, room and checkout were all excellent but breakfast experience let you down. At 8.45 when we walked in there were lots of empty tables but none had been cleared and cleaned. When I asked for a table one was cleared but even when we had finished our breakfast there were still few cleared tables

Couples - 16/01/2019 TripAdvisor review
« short stay »

We have stayed at this hotel a couple of times before and very little had changed. One thing that was noticeable was the breakfast, it was less well organised than in the past and half (the nicer half) was unusable as all the tables were reserved, yet no one used them. This forced the hotel guests into a smaller area.

Angela Families - 15/01/2019 AccorHotels certified review
« A pleasant stay in a beautiful location. »

We had a pleasant stay and enjoyed the accommodations. I think the bathrooms are somewhat dated however, the beautiful surrounds and great service made up for this detail.

Donna S. Couples - 15/01/2019 AccorHotels certified review
« Wonderful »

Everything about the hotel was above expectation.

Kevin Business - 15/01/2019 AccorHotels certified review
« Good location and good staff »

Location is very good, short walk to Eat Street. Friendly staff, nice bar with outside seating. Bed too soft though and carpet in room getting a bit dated now.

John T. B. Families - 15/01/2019 AccorHotels certified review
« Just Okay. »

It suited us but was not up to the standard we had come to expect from a stay at a Novotel.

Liz J. Business - 15/01/2019 AccorHotels certified review
« Business trip accommodation »

I really enjoyed my one night stay, it was a pleasure to enjoy the stress free atmosphere and welcoming staff. My room was really pleasant with a lovely view of the lake.

Kurt Couples - 15/01/2019 AccorHotels certified review
« Weekend Away »

Really great weekend, the staff were very welcoming and helpful. Loved the facilities that the hotel had especially the private spa room. Thanks very much

Portia Couples - 15/01/2019 AccorHotels certified review
« Not the Novotel Lakeside I remember »

I booked the hotel because of its proximity to the lake and shops, and also because I had good experience before. On arrival, coffee cup has lipstick mark, and towel on rack has a hole. I saw the pillow menu and requested for the V pillow and reception quickly said there is none but will check . Next day I requested again, but nothing was sent. Why put it in the menu if guests cannot have them? We used the pool in the evening and the changing rooms seem not to be serviced. Hotel is expensive and I am not expecting these.

Nathan Families - 15/01/2019 AccorHotels certified review
« Great Staff and facilities »

Staff were brilliant and helpful, couldn't fault our service at the Hotel. We booked through AccorHotels Reservation centre, and were asked to pay in advance, we recieved a reciept and assumed all was good, on arriving at Hotel we were told we still had to pay, upon showing booking confirmation and receipt we were told (by the duty manager) that we had in fact paid and to enjoy our stay, which we did. On check out we were told that we hadn't paid, again!! and this time were told there was errors with the AccorHotels booking system and no money was taken from us, the staff were again good to deal with and allowed us to pay for our meals etc and depart to check with our bank to confirm any payments etc. It turned out we still had to pay and so the money was charged against our Credit Card. The Credit Card was Charged for 5 nights accommodation, when our reservation and stay was only three nights. We have had to follow this up again. It has been stressful and time consuming and we are still awaiting a credit for the extra money charged.

Aaron C. Couples - 14/01/2019 AccorHotels certified review
« It was very relaxing. »

It was great. Complimentary car parking was handy. Beds were pretty comfy. Bathroom good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron C., Thank you for your fantastic review. It was a pleasure to welcome you to our hotel. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Come back to visit us again soon! Sincerely, Edward Judd General Manager

W.'s Couples - 14/01/2019 AccorHotels certified review
« Be the best if facility of the room can be enhanced such as slippers ... »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear W., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Rachel Families - 14/01/2019 AccorHotels certified review
« Very comfortable. »

Aside from a disappointing check in experience where an error was made on my credit card charge, our room was good, bathroom is still a bit dated but the upgraded bed is what made this stay so comfortable. Both our dinner and breakfast in the restaurant were exceptional. You have great staff and the lady on check out was superb (I'm annoyed I can't recall her name). When I told her how good our king size bed was, She advised that all your double rooms have also had the beds upgraded to queen size which is so much better and makes is so much easier for me on our next visit. This was the first time we used the pool and gym area. My partner liked the gym and my grandson enjoyed the pool.

Brad T. Families - 14/01/2019 AccorHotels certified review
« Good »

You need to update your specs on the app as it states the hotel has a play area and it does not. No welcome drink vouchers, that is fine, however worth noting some (not all) of the restaurant staff were not motivated and unhelpful. I had to ask every time and more than once on each occasion for a high chair for my 2 year old - that should be something that they would think about.

Hanbing G. Families - 14/01/2019 AccorHotels certified review

Hotel is getting old, need renovation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hanbing G., We appreciate you taking the time to submit a review. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. We do appreciate the feedback about the look of the hotel, we will certainly review this. We look forward to having you back again. Sincerely, Edward Judd General Manager

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