Hotel - Novotel Rotorua Lakeside
Novotel Hotel Novotel Hotel

Novotel Rotorua Lakeside Hotel

4.0/5 2,744 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Golf course 18 holes  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 199 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 5 family rooms
  • 21 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Bouquet TV Canal+ and Canalsat
    • High speed transmission line
    • Iron in room
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,107 reviews

Our guest reviews for Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,744 reviews
Deborah K. S. Couples - 14/08/2018 AccorHotels certified review
« it was so so this time »

we have had better stays i booked my complimentary night separately from our paid night and the morning after the first night got woken up three times by cleaning staff they were not told be were staying on in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah Kerr-s., Thank you for providing a review of our hotel. Glad to see that your stay was, on majority, a comfortable and pleasing one. I do, however, apologies for the housekeeping staff not knowing about your extended stay. Please accept my sincere apologies. Rest assured corrective action will be taken to ensure incidents like these do not occur again to any of our loyal guests. Again, thank you for sharing your feedback and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager

Steve F. Business - 14/08/2018 AccorHotels certified review
« Excellent Staff »

Hotels stays are pretty much the same - until you come across either great or poor service. At check in I was tired after a long day - long story short I forgot to ask for my usual room type i.e. High up Lake View Away from the lifts The room I was allocated was 2nd floor, City view and the nearest possible to the lift - no one's fault at all - for some peculiar reason the staff weren't mind readers! I come back down and Harete and Lee were on the desk and they sorted me out in double quick time with 4th floor, Lake View & so far away from the lifts I could have done with a golf buggy. Might sound a simple thing but there was no huffs or puffs - just smiles and getting what the customer wanted done. Thank you to Harete & Lee - great work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven F, Thank you for your amazing review. It was a pleasure to welcome you to our hotel. I was really pleased to see that you received such excellent service from our staff, I will make sure to let them know! As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We hope to see you again soon! Sincerely, Edward Judd General Manager

Gary Business - 14/08/2018 AccorHotels certified review
« Pretty good »

Nice location modern and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Anonymous Friends - 13/08/2018 AccorHotels certified review
« trip away for a run »

Front desk staff were great bar staff too, room was clean pool was great, restaurant so so really hard to get a coffee there was no one on the front desk so we just went in this was OK, next morning front desk person was nice but was very oblivious it was his job, asked for coffee he told me to ask at cook station, she said it was not her job pointed me at lady who was I asked her she said well Im just wiping a table, I said cool I can wait, sat waited gave up went to cafe next door to hotel

Anonymous Business - 13/08/2018 AccorHotels certified review
« Comfortable - staff were very helpful and resposive »

As above - my only criticism was that while the room was clean the decor was a little tired and worn

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your feedback and positive rating. I am glad to hear you enjoyed your visit and that you received such great service from our staff. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Anonymous Business - 13/08/2018 AccorHotels certified review
« Great venue, close to the pubs and food! »

Great room, good amenities, close to the pubs and food, great atmosphere. Will come back to the same venue

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the awesome review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

Sheetal Families - 13/08/2018 AccorHotels certified review
« Perfect Service »

Experience was perfect. My son loved the stay more than us adults. Kids friendly place. Will surely recommend and will make another trip to stay with you guys. Great deals. Breakfast was amazing with great staff service. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheetal, Thank you for your wonderful review. We are glad to hear you enjoyed your visit to our hotel and that the kids had so much fun. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Stephanie Friends - 13/08/2018 AccorHotels certified review
« great location, view and bed. »

Loved the special deal - and room on top floor was great. Breakfast was not as good as expected think the kitchen was stuggling with numbers and could of had better quality food. Disapointed that the sauna wasn't working. One the spa tubs had a lot of black floaties in and two of the others were filling when we wanted to use them. Comfy bed and nice toiletries. Great front desk.

Lizbeth L. Families - 12/08/2018 AccorHotels certified review
« intimate birthday celebration »

Hotel and restaurant staff were very warm and welcoming. The dinner buffet was one of the best buffets I have had and in my opinion is reasonably priced. Kudos to the head chef!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lizbeth L., Thank you for your amazing review. It was a pleasure to welcome you to our hotel. I am so happy to hear that you had such a wonderful experience in our restaurant, I will make sure to let the staff know! As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to having you stay with us again! Sincerely, Edward Judd General Manager

Craig A. Business - 12/08/2018 AccorHotels certified review
« Great Location, Good Amenities »

Novotel Lakeside has everything you need for a comfortable stay in Rotorua. Most of what you wish to see is within walking distance. The hotel may lack in charm but the facilities are fine and the rooms a decent size. Some of the metalwork (towel rails, door hinges) was badly corroded - probably due to the water supply. A small point but suggests attention to detail was missed in the refurbishment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig A., Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel, especially our great location. We do appreciate the feedback about the rooms, we will most definitely review that. We hope to see you back again soon! Sincerely, Edward Judd General Manager

K B. Business - 12/08/2018 AccorHotels certified review
« Nice stay, at a professionally run hotel »

Generally, all services were very good, especially Check in / check out experience, and the very comfortable bed. Only issue - struggled to get the shower to run warm, so settled for a lukewarm bath instead

Our hotel has responded to the review
Our hotel has responded to the review

Dear K B., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I do, however, apologies for the problem with the hot water. I have asked maintenance to look into that as soon as possible. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Alistairwatson Families - 12/08/2018 AccorHotels certified review
« Well run. »

You do many small things right. Which make for a nice stay over all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alistairwatson, Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. I do appreciate the feedback about the kids in the pool area. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager

Mandie S. Business - 12/08/2018 AccorHotels certified review
« Good value for money »

The location is great with lovely views of the lake and handy to shops and resturants. The rooms are spacious and clean and tidy. I slept well and found I couldnt hear other people. I used the gym which was better than most Hotels Front desk were very helpful and happy. I didnt like the fact they had a buffet for dinner two nights in a ow. Breakfast selection was really good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mandie S., Thank you for your lovely review. We are glad to hear you enjoyed your visit to our hotel. Thank you for the feedback about the buffet menu, we will most certainly review that. Sincerely, Edward Judd General Manager

Nicola B. Business - 12/08/2018 AccorHotels certified review
« Beautiful place to stay »

Friendly staff member at late check in. Room was clean and tidy and entirely suitable for my stay. Great view also which was unexpected. Staff for breakfast in the morning were very friendly and helpful. It was a great way to start the day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola B., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Stephen C. Business - 12/08/2018 AccorHotels certified review
« Beautiful clean room, bathroom especially shower, very tired. »

Tried for shower at 5pm on arrival but hot water supply was slow and when did turn up it still was not very hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen C., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I do apologies for the problem with the hot water in your room though. I have asked maintenance to look into that as soon as possible. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Blair H. Business - 12/08/2018 AccorHotels certified review
« Very enjoyable stay »

I have stayed several times now and always enjoy the overall experience. Fantastic conference facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Blair H., Thank you for your lovely review. We are glad to hear you enjoyed your visit to our hotel while being here for your conference. Thank you also for your feedback about your experience in the bar, we will most certainly look into that. We look forward to welcome you back in the near future. Sincerely, Edward Judd General Manager

Ted C. Business - 12/08/2018 AccorHotels certified review
« Very pleasant »

Excellent service, happy friendly staff and clean and pleasant room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ted C., Thank you for your amazing review. It was a pleasure to welcome you to our hotel. So glad to see that you enjoyed your stay with us and found the staff and facilities to your liking. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We hope to see you again soon! Sincerely, Edward Judd General Manager

Leisa S. Business - 12/08/2018 AccorHotels certified review
« Another great night... »

I stay often at this hotel and the service can never be faulted... The staff are always friendly making me feel welcome and part of the "family".

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leisa S., Thank you for your fantastic review. It was a pleasure to welcome you to our hotel. We particularly appreciate positive feedback about our staff as this is a great way for the staff member and the management team to realise that we are delivering on our service promise. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to having you stay with us again! Sincerely, Edward Judd General Manager

Marty Families - 11/08/2018 AccorHotels certified review
« Nice hotel »

Check in desk staff somewhat disinterested. Lady on the omlette station rude. Room was cold, ended up turning aircon off and using plug in heater (fortunately promptly provided).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marty, Thank you for taking the time to review our property. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. However, I was disappointed to read your comments regarding the service from our staff, and I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologies if you felt that we did not deliver on this occasion. Sorry also to hear about the heating in your room. I have already asked maintenance to look into this as soon as possible. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Joe C. Families - 11/08/2018 AccorHotels certified review
« Fantastic »

We really enjoyed our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe c., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to hosting you again! Sincerely, Edward Judd General Manager

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