Novotel Rotorua Lakeside Hotel 4.5 stars

TripAdvisor rating 4.0/5 2,935 reviews
Novotel Rotorua Lakeside
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Room 1

Number of guests
Children's age
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Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010
rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Contact email

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :   STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :   STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: x4
  • Area: From 41
  • Views: Lake side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite

  • Max. number of persons: x4
  • Area: From 72
  • Views: Lake side, City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: x6
  • Area: From 245
  • Views: Lake side, Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

City View King Room

  • Max. number of persons: x4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

City View Twin - 2 Queen Beds

  • Max. number of persons: x4
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View King Room

  • Max. number of persons: x4
  • Area: From 28
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View Twin - 2 Queen Beds

  • Max. number of persons: x4
  • Area: From 28
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Studio Family Room

  • Max. number of persons: x3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Photo non contractuelle / Strictly non binding

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more
Novotel Rotorua Lakeside Meeting Room

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

9,869 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,935 reviews

Excellent

Customer review rating 4.2/5

Anonymous Business - 16/05/2019 AccorHotels certified review

Excellent. Staff were very lovely. The venue was amazing!

Thank you for your awesome review! I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Manager

Customer review rating 4.2/5

Matt Business - 16/05/2019 AccorHotels certified review

Comfortable. Very good food. Enjoyed the seafood. Had a restful sleep.

Disapponited with $100 holding charge on my Credit Card

Customer review rating 4.2/5

Martin F. Business - 16/05/2019 AccorHotels certified review

Staff, rooms excellent. Receptionist wasn't able to explain why it's now policy to take a $100 holding charge on my credit card-we operate a Corporate Account, on chargeback, so struggle to see why you also need to charge my Credit card?

Dear Martin F., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I was sorry to read your comments about the bond though. I have asked our Duty Manager to look into this as soon as possible to make sure this doesn't happen again to any of our loyal guests. I do apologies for the inconvenience it caused. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Awesome location, awesome staff

Customer review rating 4.2/5

Lisa Couples - 15/05/2019 AccorHotels certified review

Staff were very friendly and welcoming, and knowledgeable about local attractions. We asked 3 different staff members for advice and all were happy to help with planning our experiences while in Rotorua. Complimentary parking was convenient, we could drive or catch a bus without difficulty.

Dear Lisa, Thank you for your amazing review. It was a pleasure to welcome you to our hotel. I was especially happy to see that you received such great service from our staff, I will make sure to let them know! As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to having you stay with us again! Sincerely, Edward Judd General Manager

Superb

Customer review rating 4.2/5

Carolyn Business - 15/05/2019 AccorHotels certified review

The room and bed were clean and spotless. The meals were wonderful except I was a little disappointed in breakfast. I was looking forward to my omelete being made to order and their didnt seem to be a wide range from when I have had breakfast there before. Takeaway lunch was very filling.

Dear Carolyn, Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. I do, however, apologies for the breakfast not meeting your expectations this time around. I have shared your comments with the restaurant team and we will put a higher focus on this area. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Very good representation of the Accor brand

Customer review rating 4.2/5

Wade G. Business - 15/05/2019 AccorHotels certified review

Great staff - helped me out with a few things and nothing was too much trouble.

Dear Wade G., Thank you for your wonderful review of our hotel. We were really pleased to see you enjoyed your stay here with us and that you received such great help from our staff. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We hope to welcome you back to stay again on your next visit to Rotorua. Sincerely, Edward Judd General Manager

Great Visit

Customer review rating 4.2/5

Mads N. Business - 15/05/2019 AccorHotels certified review

Thanks for your hospitality! Mads

Dear Mads N., Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

Very comfortable

Customer review rating 4.2/5

Maryke S. Business - 15/05/2019 AccorHotels certified review

I wish I had more time so I could enjoy the gym and spa

Dear Maryke s., Thank you for your awesome review. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Hopefully you'll be able to use our gym then! Sincerely, Edward Judd General Manager

overall very good room and staff were helpfull

Customer review rating 4.2/5

Kevin M. Business - 15/05/2019 AccorHotels certified review

This was a business meeting. My room was clean and everything worked. The food was very good. The mini bar prices were in my view exhorbitant and basically a rip off, which I think is not a good impression for the tourists especially. Obviously I didn't use them

Dear Kevin M., Thank you for taking the time to write a positive review. I am so glad to see that you enjoyed your stay with us and found the staff and facilities to your liking. We do appreciate the feedback about the prices in the bar and will most certainly look into that. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Novotel Rotorua

TripAdvisor rating 4.0/5

markmilroy Family - 15/05/2019 TripAdvisor review

There was rubbish under the beds (coke cans etc) which I discovered because I dropped my keys. The reception was poorly staffed at times. There was no spa or sauna though it was advertised. Menu was smorgasbord with no a la carte so we shoes room service.

Comfy room

Customer review rating 4.2/5

I W. W. T. D. B. T. S. S. I. W. B. L. T. Business - 14/05/2019 AccorHotels certified review

Good location Clean room Nice to sleep Staff r half kind half unkind I wish every staff were kind. .

Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I do apologies or the long wait to get your bond refunded though. It usually take the banks up to 7 working days to release this. Please do not hesitate to contact us if you're still waiting. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Helpful staff and lovely hotel

Customer review rating 4.2/5

Vicki Friends - 14/05/2019 AccorHotels certified review

While young staff they were professional helpful. The atmosphere was lovely as well. Suggest a few changes in restaurant from our experience it is obviously very busy and we had two breakfasts and had to ask staff for teaspoons, glasses, no muesli cereals lots of others. ON the Sunday they were really busy late and they did their best to keep up. HOTEL on the Saturday night was busy as well as mother day SO maybe more staff on as they did their best. Friday night we went to restaurant at 8pm as had been at a function - the dinner had been well picked over and we ended up not staying. WE asked if we could have a la carte (menu is in our room) told by staff member you now only do buffet as you'd had too many people order then help themselves to buffet as well. BIT surprised by that comment in the circumstances and suggest therefore, you remove menus from room. SEAFOOD looked dry and hot food little left.

Dear Vicki, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I do, however, apologies for your experience in the restaurant not meeting your expectations. The menus we have in the rooms, are only for room service and in the restaurant, it is buffet. I am sorry for the inconvenience it caused you during your stay. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager

Big hotel with great views close to CBD Shopping

Customer review rating 4.2/5

Robert M. G. Couples - 14/05/2019 AccorHotels certified review

The Executive Suite was a 2 level Penthouse with great views over the lake. Hotel buffet style breakfast was great with an enormous array of food choices & the bar area was relaxing with a huge centre room fireplace. All in all a first class place to have a sojourn at.

Dear Robert McKay G., Thank you for your lovely review. I am so happy to see that you enjoyed your stay, especially your room! I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Nice stay, comfy and clean. Restaurant wait time unacceptable

Customer review rating 4.2/5

Brent Couples - 14/05/2019 AccorHotels certified review

Enjoyed our stay. Staff very nice. We arrived for breakfast at 9am and were told we had to wait to be seated. This took about 15min. Granted it was Mothers Day, however it was obvious that the restaurant takes non staying public. This in my view is not acceptable. I would suggest in future that the person(s) on the desk asks people queuing if any are over night guests and they get preferred seating. One they are not slowing the process with paying their bill as this is done at checkout.

Dear Brent, Thank you for taking the time to give us feedback on your recent stay with us. Happy to see that your stay was, on majority, a comfortable and pleasing one. However, I do apologies for the long wait to be seated in the restaurant. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Staff were helpful, cordial, attentive and friendly - even when dealing with problems

Customer review rating 4.2/5

Anonymous Couples - 14/05/2019 AccorHotels certified review

Staff were wonderful, only issue was unavailability of wireless network access for which the staff were most apologetic and informative on timelines for rectification. Food was enjoyable, with the meals cooked to order Rooms were clean, comfortable, well presented

Thank you for your lovely review. So glad that you enjoyed your stay with us and found the staff and facilities to your liking. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Not bad

Customer review rating 4.2/5

Anonymous Business - 14/05/2019 AccorHotels certified review

Pool closed. Mist of spa pools closed. Gym good. Breakfast was pricey and chef couldnir produce eggs Benedict. Whitetail spider ( big one) in bathroom eek

Thank you for taking the time to give us feedback on your recent stay with us. Glad to see that your stay was, on majority, a comfortable and pleasing one. I do, however, apologies for the hot pools and also the breakfast not meeting your expectations. I have shared your comments with the relevant managers to look into as soon as possible. Sorry also for the spider in the bathroom! We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edward Judd General Manager

Pleasant room

Customer review rating 4.2/5

Rs Couples - 14/05/2019 AccorHotels certified review

Warm welcome, pleat room, would use again.

Dear RS, Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Good Central Place To Stay

Customer review rating 4.2/5

Warren Families - 14/05/2019 AccorHotels certified review

Had a nice 2nd floor room overlooking the park. Stayed for a four day holiday. Close to Eats street nearby and very easy to get to various routes in and out of Rotorua. Side parking a bit tight but parking at rear a lot easier. No problems with the food in Restaurant or Bar. Even with aircon the room was a bit stuffy due to not being able to crack open the windows for fresh air. Would stay again.

Dear Warren, Thank you for your wonderful review. It was a pleasure to welcome you to our hotel. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We hope to see you again soon! Sincerely, Edward Judd General Manager

Fun family Easter break

Customer review rating 4.2/5

Nicky Families - 13/05/2019 AccorHotels certified review

Room and facilities fine. Pool and gym great but very busy as the hotel was full. Service generally pleasant and helpful but reception very slow on arrival.

Dear Nicky, Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. I do apologies for the slow check in at the front desk though. Rest assured that your comments have been documented and will certainly be looked into. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Absolutly loved it.

Customer review rating 4.2/5

Brian/linda A. Couples - 12/05/2019 AccorHotels certified review

Impressed with overall service and comfort of the rooms/amenities along with the supurb breakfast.

Dear Brian/Linda A., Thank you for your awesome review. Happy to see you enjoyed your stay! I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager
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