Novotel Rotorua Lakeside Hotel 4.5 stars

TripAdvisor rating 4.0/5 2,945 reviews
Novotel Rotorua Lakeside
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Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010
rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Contact email

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :   STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :   STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: ‌4
  • Area: From 41
  • Views: Lake side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite

  • Max. number of persons: ‌4
  • Area: From 72
  • Views: Lake side, City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: ‌6
  • Area: From 245
  • Views: Lake side, Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Microwave
  • Satellite/cable colour TV
  • Business Desk(...)

City View King Room

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

City View Twin - 2 Queen Beds

  • Max. number of persons: ‌4
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View King Room

  • Max. number of persons: ‌4
  • Area: From 28
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View Twin - 2 Queen Beds

  • Max. number of persons: ‌4
  • Area: From 28
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Studio Family Room

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Photo non contractuelle / Strictly non binding

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

10,073 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,945 reviews

Rotorua Trip

TripAdvisor rating 4.0/5

Curious62341101939 Friends getaway - 14/06/2019 TripAdvisor review

We had a welcoming experience at the hotel from Grayson the duty manager. We had a room upgrade + a complimentary bottle of wine. Unfortunately my car was broken into while in the hotel carpark and the staff were very helpful at advising where to go to the Police station. All staff were friendly and nice.

Sarisfied

Customer review rating 4.2/5

Lisa P. Families - 13/06/2019 AccorHotels certified review

We thoroughly enjoyed our stay. I thought your evening restaurant staff could do with some more training. The staff member showed us to our table and left - did not explain that it was a buffet style nor did she encourage us to line up. We asked her for a high chair - which she replied “I’ll see what I can do”. After 20min wait, I kindly asked again for a high chair.. no apology.. she instructed a waiter to get one. Other than that.. the stay was lovely.

Friendly, clean and efficient with warm ambience

Customer review rating 4.2/5

Anonymous Business - 13/06/2019 AccorHotels certified review

AS above

Disappointing food and bathroom in my room

Customer review rating 4.2/5

Anonymous Business - 13/06/2019 AccorHotels certified review

The food for: morning tea, lunch, afternoon tea and dinner was disappointing. The breakfast was delicious and there was a lot of choice. The shower head, in my room, was disappointing as the water sprayed in all directions and I could not make the head come down as it was at a fixed height. My bathroom vanity was broken, there was a metal boarder (around the mirror) that had come away from the glass.

Fantastic stay

Customer review rating 4.2/5

Mrs K. Business - 13/06/2019 AccorHotels certified review

The team at Novotel was accomodating even before we arrived. As we have a young baby, they were kind enough to let us check in on arrival so we could get her settled quickly. They allowed us to check out late - the fee for this was very affordable and reasonable. The option of checking out late suited us with our travel plans. The staff were friendly, helpful and went the extra mile every time I spoke to them. Our room was clean and spacious. The beds were so comfortable, there were plenty of toiletries, towels (so many towels, it was great) and we were right next door to the laundry which suited us. The bath was deep too - great for a bubbly soak. We had a wonderful stay and we’re so grateful for everyone at the Novotel making our stay one of the best experiences we’ve had. Thank you very much

6

Customer review rating 4.2/5

Louisa M. Families - 13/06/2019 AccorHotels certified review

Novetel Rotorua was one of the nicest hotels we stayed on our trip to NZ I would have rated higher however secure parking was advertised and the car park was not secure in which clothing and 6 bottles of duty free alcohol was stolen from our locked car. More needs to be done in regards to this obvious problem as our car was not the only car broken into that night 7th June. I understand that we should have removed these items in hindsight however we had not had any problems any where else so did not give a 2nd thought. Please put signaficant signage up to inform your guests to remove ALL belongings from their cars. I unfortunately cannot recommend Novotel Rotorua for this reason even though I was well impressed with the facilities.

Great Hotel with great service and lovely staff book a private spa so nice

Customer review rating 4.2/5

Val K. Couples - 13/06/2019 AccorHotels certified review

Great stay excellent service lovely cleaning crew never saw a grumpy face, lovely bed just came over from Taupo as we were feeling worn out thank you so much for the lovely quite upgrade room and spa made our stay we will be back Seemed to be new reception girls and nothing was to much trouble service with a smile makes your day when you arrive and go

Customer review rating 4.2/5

Anonymous Business - 13/06/2019 AccorHotels certified review

facilities and amenities were nice, reception staff efficient and pleasant however the restaurant food was below average.

Staff were friendly and helpful.

Customer review rating 4.2/5

Anonymous Business - 13/06/2019 AccorHotels certified review

My room was very clean and comfortable, the food was great. I recently attended a conference and had Josie and Drew look after us. They were very accommodating and reactive to our requests.

Pleasant stay in aging facilities

Customer review rating 4.2/5

Aaron Business - 13/06/2019 AccorHotels certified review

My stay was pleasant and quiet, but the Novotel is beginning to show its age. My room had a cracked and discoloured showerhead, sunken mattress and faded carpet. There was also no wifi included in my stay, which is basically a given in most of the world.

Room was nice. Food was below par

Customer review rating 4.2/5

Anonymous Business - 13/06/2019 AccorHotels certified review

The lunch of spaghetti bolonaise was cold and tasteless. It was poor organisation only having one coffee machine where we had to line up for ages so by the time some got to front of line we had to go back into conference room

Restful weekend

Customer review rating 4.2/5

Lindsay B. Couples - 12/06/2019 AccorHotels certified review

Very restful stay with helpful staff. We had a great sleep in a very comfortable bed.

No Hot Water

Customer review rating 4.2/5

Anonymous Business - 12/06/2019 AccorHotels certified review

Always stay here when in Rotorua,staff are always pleasant . Unfortunately this time there was no hot water although they did manage to fix for the morning shower so not a huge problem. I must confess it always puzzlingly when the price of the same room can fluctuate form 100 plus dollars to over 300 dollars .

Outdated

Customer review rating 4.2/5

Danelle Families - 12/06/2019 AccorHotels certified review

Very friendly & helpful staff, room very outdated though for the price, Pool room very cold, would benefit having some sort of heating so that you can still enjoy the pool In winter without freezing before and after a swim. Couldn’t order cocktails to the room had to go down and get it

restful retreat

TripAdvisor rating 4.0/5

339lindsayg Couples - 12/06/2019 TripAdvisor review

Had a very restful weekend away in Rotorua. Pleasant staff that did everything they could to help. The bed was so comfortable that we had the best sleep. Also the hotel had a great buffet. We enjoyed the atmosphere in the bar area.

Excellent

Customer review rating 4.2/5

C H. Friends - 11/06/2019 AccorHotels certified review

Great stay, I booked late but no issues

Overall, positive - just a short staffed bar on Friday night lost you 1 point.

Customer review rating 4.2/5

Jeremy Couples - 11/06/2019 AccorHotels certified review

It was as good could be reasonably expected. We got an upgrade, we appreciated the 50% off voucher in the room when we arrived (and made use of it). The only things wrong were checking out there was a long line and it wasn't until we were at the front of the queue that we noticed the fast check out box. The fast checkout facility could have been explained when we checked in and it wasn't. Also, when we went to the bar we had to search a bar person to serve us.

Dear Jeremy, Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. However, I do apologies for you not being aware of the fast check out option and also for the wait to be served at the bar. I have shared your comments with the relevant managers to look into as soon as possible. So sorry for the inconvenience it caused you! We look forward to having you stay with us again. Sincerely, Edward Judd General Manager

House keeping how many times does it take to tell you how many people are staying in a room and you providing everything they need for there stay!!!

Customer review rating 4.2/5

Leanne Families - 11/06/2019 AccorHotels certified review

Nice place. Very annoyed to find out not enough towels etc in the room and had booked well in advance so they knew there were 4 people occupying the room. They only had 1 hot chocolate sachet for 4 people and they knew there were children staying in the room. Then to top off my annoyance upon coming back to the room a the end of the next day, housekeeping still didn't leave enough towels. :(

Dear Leanne, Thank you for taking the time to give us feedback on your recent stay with us. I am sorry to hear about housekeeping not supplying your room with enough towels, etc. I have shared your comments with the Housekeeping manager to look into to make sure incidents like these do not happen again to any of our guests. I am so sorry for the inconvenience it caused you during your stay! I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Lovely break.

Customer review rating 4.2/5

Marilyn G. Couples - 11/06/2019 AccorHotels certified review

Room was lovely, enjoyed the pools and my husband was impressed with the gym. Breakfast, bar and dinners all good and service very good all over.

Dear Marilyn G., Thank you for your lovely review. So glad that you enjoyed your stay with us and found the staff and facilities to your liking. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Disappointing

Customer review rating 4.2/5

Anonymous Couples - 11/06/2019 AccorHotels certified review

Room was freezing when mentioned to front desk staff were told it was already logged and someone will fix it in a few days. Wait for breakfast was long, lots of food and drink options empty even milk for porridge and coffee. Advertise vehicles monitored with cctv car next to ours broken into. Was shown only 1 camera doesn't cover entire parking area. Waiting to speak to staff 15 minute while they were on a phone call

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