Hotel - Novotel Rotorua Lakeside
section.presentation.hotel.accorhotels
Novotel Hotel

Novotel Rotorua Lakeside Hotel

Lake End  Tutanekai Street 
3010  ROTORUA
NEW ZEALAND

2,448 reviews
TripAdvisor Rating Based on 2,448 reviews
See rates
Best price guarantee
From
From 159.00 NZD Non member rate
From 159.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 199 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 5,443 reviews

Our guest reviews for Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,448 reviews
AccorHotels certified review
Raymond L. Families - 19/07/2017
« Superb hotel to relax »

Friendly staff, excellent position, eat street nearby, superb breakfast, spacious room, superb geothermal pool!

AccorHotels certified review
Geraint E. Friends - 19/07/2017
« Great hotel and location »

Experience was good apart from wifi, it was turned off the night before we were due to depart, friend travelling with us had the same experience. I called reception and was asked to go down to reception so that they could look into it. It was pretty obvious that it had been switched off prematurely and should have been reinstated. i didn't bother going down because we needed to prepare for departing the hotel, international travellers depend on internet access and this was a disappointing and frustrating experience.

AccorHotels certified review
Pamela S. Couples - 19/07/2017
« I feel standards have dropped since we last stayed at Novotel Rotorua. »

Our check-in was friendly and efficient. We arrived at our room to find there was only one sachet of milk in the fridge and it was on a dirty plate. There was a stain on the inside of the fridge door, we had only 1 facecloth. The radio was not working. There is no longer a compendium in the rooms and the instructions on the TV were not very clear about services available. The dinner buffet was not as good as we remember from our last visit. Variety of mains was poor .... 2 curries, and the seafood hotpot was overcooked. I was concerned that I had to step aside to allow staff to pass by in the restaurant. I would have thought the reverse was etiquette. However, the bed was very comfortable and most of the staff were very friendly and helpful.

AccorHotels certified review
Terry L. Families - 19/07/2017
« You suffer from lack of Staff. »

As above .Those who were tried Very Hard to make it a pleasant stay

AccorHotels certified review
Melanie Families - 19/07/2017
« Pleasant but not as good as previous years. »

We have stayed at this hotel every year for the past few years and this year's stay was the first time we felt that the experience wasn't up to previous years experiences. Lovely clean rooms, comfortable beds, good facilities and a great location. However there are a few areas that we felt disappointed with this stay and given the hotel is rated as a 4 star hotel: Carpets both in our rooms and elsewhere in the hotel are badly stained and look in need of a good wash or replacement. Towels in our bathrooms were stained. The extra blankets supplied in the cupboards were incredible old and frayed. The doors of the rooms & bathrooms were dirty and water swollen at the bottom. Bathrooms are tired. Gym & spa area is one of our favourite areas in the hotel but without a hotel staff member supervising, young children were running wet from the spa area and into the gym & playing on & with the equipment. Breakfast is expensive and while there is a good selection the quality and service has deteriated, examples streaky (very fatty) bacon, dirty bottles that the juices are now served in, slow replenishment of food items running out, sullen staff. We understand that school holidays are busy periods for the hotel but each year we stay in the school holidays and up until this year, had great experiences.

AccorHotels certified review
Lieza C. Families - 19/07/2017
« Best Location in Rotorua »

The hotel is very central, being near the lake is a plus. Nice geo thermal bath.The hotel can be better with refurbishing. But overall a good stay.

AccorHotels certified review
Alisono Families - 18/07/2017
« Travelling with kids »

Thermal pools and kids - a great combination to keep everyone happy. However during school holidays you may find 40 other kids in the pool with you at 4/5pm in the afternoon. Overall the hotel was comfortable, clean and staff were all fantastic. My only issue was no pancakes on the breakfast buffet (however the porridge was excellent) and no chicken nuggets for the kids (unfortunately healthy eating habits are not always my main priority on holidays - I just want happy families).

AccorHotels certified review
Anonymous Families - 18/07/2017
« excellent in all respects »

Very good, we had three grandchildren with us and the accommodation with linked rooms, together with easy access to the CBD and very accommodating hotel staff made the stay very enjoyable, together with excellent facilities.

AccorHotels certified review
Anonymous Business - 18/07/2017
« Lacklustre and little focus on customer experience »

Front line staff were good. Room service breakfasts were terrible/cold/inaccurate. For $30 pricetag, they were completely unacceptable. Hotel bar was poorly manned given there was a major rugby test on.

AccorHotels certified review
Anonymous Couples - 18/07/2017
« average »

the room was overpriced compared to other hotels in the area...the was a lack of staff at breakfast and on checking out...

AccorHotels certified review
Hnm Couples - 18/07/2017
« Couldn't get a better room »

Fantastic location, brilliant service, felt right at home. Down side was finding that we could stay at the Ibis for a considerable saving whilst still able to access all the additional services at the Novotel. I booked the Novotel as a return customer due to such a memorable last visit.

AccorHotels certified review
David C. Business - 18/07/2017
« Average »

The ambience of the hotel was minimal - no newspapers etc You do not measue up very well too many other NZ 3 /4 star hotels

AccorHotels certified review
Ann Families - 18/07/2017
« Comfy room, great views, very central »

Great location by lake, park and restaurants. Beds were comfy, room very clean, view of lake superb. Very friendly service. Heated pool great. Only slight negative is shower pressure not good.

AccorHotels certified review
Laura Families - 18/07/2017
« Comfortable stay, nice pool and spas »

The hotel was clean and tidy. The beds are comfy and the spas are nice after an activity filled day. Buffet breakfast is the usual, everything is displayed nicely and plates are removed quickly. Always enjoy staying here.

AccorHotels certified review
Sheree T. Business - 18/07/2017
« Purpose of stay - conference »

Hotpools lovely. Catering was below expectation. Muffins, fish tacos were stale. Salad was lettuce with dressing

AccorHotels certified review
Anonymous Families - 17/07/2017
« Enjoyable visit to Rotorua »

Found room very comfortable, clean, good service from house staff. Restaurant food first night very poor, ran out of options for smorgasbord, limited choice, variety and quality, presentation poor and not maintained. Breakfast very nice both days.

AccorHotels certified review
Anonymous Business - 17/07/2017
« Great room »

My family and I stayed for 3 nights. We had a brilliant room that was spacious and included 3 beds which made it really easy for our family. The food was slightly below the standard I would expect and if a Barista had been present for the 2 days of the conference I attended it would have been outstanding. Unfortunately it took about 20 minutes to get a proper cup of coffee.

AccorHotels certified review
Alison J. Couples - 17/07/2017
« Winter getaway  »

Very comfortable overnight stay in a double room on the fifth floor. Friendly staff and a great breakfast.

AccorHotels certified review
Veronica K. (. Families - 17/07/2017
« great location to food, park & attraction »

love the thermal pools

AccorHotels certified review
Jess Families - 17/07/2017
« Just ok hotel  »

We stayed for 2 nights with 2 rooms. Overall just ok experience, the bed very small and not very comfortable.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 159.00 NZD Non member rate
From 159.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 160 m ibis Rotorua
ibis Rotorua Hotel
From
From 109.00 NZD Non member rate
From 109.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in ROTORUA
See rates