Novotel Rotorua Lakeside Hotel 4.5 stars

TripAdvisor rating 4.0/5 2,936 reviews
Novotel Rotorua Lakeside
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Room 1

Number of guests
Children's age
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Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010
rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Contact email

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :   STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :   STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: x4
  • Area: From 41
  • Views: Lake side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite

  • Max. number of persons: x4
  • Area: From 72
  • Views: Lake side, City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: x6
  • Area: From 245
  • Views: Lake side, Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

City View King Room

  • Max. number of persons: x4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

City View Twin - 2 Queen Beds

  • Max. number of persons: x4
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View King Room

  • Max. number of persons: x4
  • Area: From 28
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View Twin - 2 Queen Beds

  • Max. number of persons: x4
  • Area: From 28
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Studio Family Room

  • Max. number of persons: x3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Photo non contractuelle / Strictly non binding

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more
Novotel Rotorua Lakeside Meeting Room

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

9,893 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,936 reviews

Great weekend thanks

Customer review rating 4.2/5

Sarah C. Families - 20/05/2019 AccorHotels certified review

Staff were very welcoming and accommodating. Answered questions and more than willing to help. Room was clean tidy with great views of the lake.

Dear Sarah C., Thank you for your amazing review. It was a pleasure to welcome you to our hotel. I was especially pleased to see that you received such excellent service from our staff, I will make sure to let them know! As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We hope to see you again soon! Sincerely, Edward Judd General Manager

Comfortable hotel

Customer review rating 4.2/5

Donald Couples - 20/05/2019 AccorHotels certified review

We spent two nights in the Novotel Rotorua Lakeside recently. The room overall was comfortable with a view over the carpark. The bed was probably less firm than I would have chosen, but that is really personal choice. More pillows would have been good as we only had three, and one of them was quite worn out. The bathroom had been renovated recently, but for some reason, after going to the expense of tiling the walls, the old stained toilet had been re-used which let the overall effect down. Breakfast was OK, but not exciting. Having eggs freshly cooked for you is always good, but the cereals were just the same old bulk cereals you find in every hotel, and the choice of bread was underwhelming. A juicer with a selection of fruits and vegetable available for juicing was a nice touch.

Dear Donald, Thank you for taking the time to review our property. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. We certainly appreciate your clear pros and cons of the hotel and we will definitely look into all the areas we could have done better. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Breakfast was unacceptable

Customer review rating 4.2/5

Jules Friends - 20/05/2019 AccorHotels certified review

It was the worst hotel breakfast I've ever had. The cereal was stale, the bread was stale and the fruit was dried up. It seemed like they had all been left out all night. A poor breakfast ruins an otherwise decent hotel.

Dear Jules, Thank you for providing a review of our hotel. I was disappointed to read that your experience in the restaurant did not meet your expectations. Please accept my sincere apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edward Judd General Manager

satisfied

Customer review rating 4.2/5

Cory R. Business - 19/05/2019 AccorHotels certified review

overall everything was fine until checkout when i was charged for breakfast. I had quickly eaten 2x croisants and drunk a glass of orange juice expecting breakfast to be on the room but was charge $32! I note that the amount has since been refunded so thank you

Dear Cory R., Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. Happy to see that your stay was, on majority, a comfortable and pleasing one. I do apologies for your experience at check out though. Glad to see that the amount has been refunded. I do apologies for the inconvenience it caused you. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager

Comfortable

Customer review rating 4.2/5

David Business - 19/05/2019 AccorHotels certified review

Very nice, great staff, still disappointed that a surcharge was added for credit card payments???

Dear David, Thank you for your lovely review. It was a pleasure to welcome you to our hotel. So glad that you enjoyed your stay with us and found the staff and facilities to your liking. We do appreciate the feedback about the surcharge on the credit card and will most definitely look into that. We look forward to having you stay with us again! Sincerely, Edward Judd General Manager

Lovely stay but I could have done it cheaper on a Grab One ticket than as an Accor Plus member.

Customer review rating 4.2/5

Pippa Friends - 19/05/2019 AccorHotels certified review

As always, staying at the Novotel in Rotorua was lovely. Any negative comments I make relate to Accor Plus, not the hotel itself. Why should we pay $330plus per year to be members when it's cheaper to stay by getting a free Grab One ticket???

Excellent stay - we did have to ask that the outside lights were turned on as it was dangerous navigating stairs

Customer review rating 4.2/5

Ailene K. Couples - 19/05/2019 AccorHotels certified review

Comfortable and staff friendly.

Dear Ailene K., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We do appreciate the feedback about the lights. I have asked our maintenance team to look into this as soon as possible. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Pretty average stay, short of 4.5-star hallmarks

Customer review rating 4.2/5

Gavin Business - 19/05/2019 AccorHotels certified review

I was in town for a trade show. The allocated room, while fine, was pretty dated and especially the bathroom which showed many signs of age. Little details we wrong or missing, like a thermostat so aged it was impossible to accurately set the room temperature and the lack of a bottle opener, despite all the beers in the minibar having crimped bottle-tops. Clearly rates had been pushed up due to the trade show, as they were hundreds of dollars cheaper either side. Learning my rate didn't include breakfast was galling until I actually tried the breakfast buffet. Where upon I resolved to eat breakfast out thereafter. Grumpy restaurant staff were made up for my cheery evening bar staff. Overall okay, but now a hotel stay I'll remember and I travel a lot.

Dear Gavin, Thank you for providing a review of our hotel. I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. We do value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. Again, thank you for your thoughts and I hope to have the chance to show you our improvements next time you're in town. Sincerely, Edward Judd General Manager

perfect

Customer review rating 4.2/5

Anonymous Families - 19/05/2019 AccorHotels certified review

easy book in, clean rooms, excellent coffee from bar!!

Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

Great

Customer review rating 4.2/5

D. Couples - 19/05/2019 AccorHotels certified review

A good break

Thank you for your lovely review of our hotel. We were pleased to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua. Sincerely, Edward Judd General Manager

Fabulous as always , thank you

Customer review rating 4.2/5

Anonymous Business - 17/05/2019 AccorHotels certified review

I visit on a regular basis on business and appreciate the warm welcome and the prosecco was fabulous than you Really appreciated Grier at reception I know she is quite new, her approach is friendly and professional and she remembers me from once visit to another. I believe it was Connor in the restaurant on both the Thursday and Friday evening i stayed he was leading the team beautifully amidst two extremely busy nights yet time to make you feel welcome. I really appreciated both Grier and Cannor.

Thank you for your lovely review. I am really happy to see that you enjoyed your stay with us and found the staff and facilities to your liking. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience! As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Very nice with good facilities and centrally located.

Customer review rating 4.2/5

Gary B. Business - 17/05/2019 AccorHotels certified review

I was there for 3 nights for business and this place satisfied all of my needs centrally located, clean, very comfortable bed, wifi, gym, pool and onsite food if required. Very good breakfast selection.

Dear Gary B., Thank you for taking the time to write a positive review. I am glad to hear you enjoyed your visit. Sorry to hear about the mistake on your account though. Even though our Duty Manager was able to sort this, I still apologies for the inconvenience it caused you. We look forward to welcome you back in the near future. Sincerely, Edward Judd General Manager

Friendly and helpful staff service. A

Customer review rating 4.2/5

Kylie Business - 17/05/2019 AccorHotels certified review

Beautiful and comfortable beds Quick room service Loved the ambience of Clarke’s

Dear Kylie, Thank you for your awesome review of our hotel. We were pleased to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua. Sincerely, Edward Judd General Manager

Great, except for the muddy water

Customer review rating 4.2/5

Michelle N. Business - 17/05/2019 AccorHotels certified review

No issues, other than the muddy water. I filled 2 bathtubs full (photo available) before giving up on having a bath or drinking the water! Staff were helpful providing bottles of drinking water, and offering to switch rooms (I was too tired to be bothered).

Dear Michelle N., Thank you for taking the time to comment on your stay with us. I am glad to see that your stay was, on majority, a comfortable and pleasing one. However, I am so sorry to hear about the water in your bathroom. Please accept my sincere apologies. I have already shared your comments with our maintenance team to look into as soon as possible. I do apologies for the inconvenience it caused during your stay! Please get in touch with me when you plan your next visit so that we can take good care of you. Sincerely, Edward Judd General Manager

Excellent

Customer review rating 4.2/5

Anonymous Business - 16/05/2019 AccorHotels certified review

Excellent. Staff were very lovely. The venue was amazing!

Thank you for your awesome review! I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Manager

Customer review rating 4.2/5

Matt Business - 16/05/2019 AccorHotels certified review

Comfortable. Very good food. Enjoyed the seafood. Had a restful sleep.

Dear Matt, Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

Disapponited with $100 holding charge on my Credit Card

Customer review rating 4.2/5

Martin F. Business - 16/05/2019 AccorHotels certified review

Staff, rooms excellent. Receptionist wasn't able to explain why it's now policy to take a $100 holding charge on my credit card-we operate a Corporate Account, on chargeback, so struggle to see why you also need to charge my Credit card?

Dear Martin F., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I was sorry to read your comments about the bond though. I have asked our Duty Manager to look into this as soon as possible to make sure this doesn't happen again to any of our loyal guests. I do apologies for the inconvenience it caused. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Perfect positioning

Customer review rating 4.2/5

Mike L. Couples - 16/05/2019 AccorHotels certified review

The property is located adjacent to the lake and "Eat Street" so for those preferring to dine out there are plenty of options. The spa was under maintenance but we managed a couple of dips. Parking for Accor Advantage members was conveniently located . On,y criticism was the lack of tea spoons every morning! Staff had to hunt them down from other locations.

Dear Mike L., Thank you for your lovely review. It was a pleasure to welcome you to our hotel. Happy to see you enjoyed our great location! We do appreciate the feedback about the changing rooms and also the lack of cutlery. Please rest assured that we are taking the appropriate measures to address these problems and prevent future occurrence. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Awesome location, awesome staff

Customer review rating 4.2/5

Lisa Couples - 15/05/2019 AccorHotels certified review

Staff were very friendly and welcoming, and knowledgeable about local attractions. We asked 3 different staff members for advice and all were happy to help with planning our experiences while in Rotorua. Complimentary parking was convenient, we could drive or catch a bus without difficulty.

Dear Lisa, Thank you for your amazing review. It was a pleasure to welcome you to our hotel. I was especially happy to see that you received such great service from our staff, I will make sure to let them know! As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to having you stay with us again! Sincerely, Edward Judd General Manager

Superb

Customer review rating 4.2/5

Carolyn Business - 15/05/2019 AccorHotels certified review

The room and bed were clean and spotless. The meals were wonderful except I was a little disappointed in breakfast. I was looking forward to my omelete being made to order and their didnt seem to be a wide range from when I have had breakfast there before. Takeaway lunch was very filling.

Dear Carolyn, Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. I do, however, apologies for the breakfast not meeting your expectations this time around. I have shared your comments with the restaurant team and we will put a higher focus on this area. We hope to see you back again soon! Sincerely, Edward Judd General Manager
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