Hotel - Novotel Rotorua Lakeside
Novotel Hotel Novotel Hotel

Novotel Rotorua Lakeside Hotel

4.0/5 2,730 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From 144.00 NZD Non member rate
From 144.00 NZD Member's rate Members’ Rate, join while you book
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Golf course 18 holes  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 199 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 5 family rooms
  • 21 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • High speed transmission line
    • Iron in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 7,835 reviews

Our guest reviews for Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,730 reviews
Family - 16/07/2018 TripAdvisor review
« Untidy room »

Good hotel, great breakfast. Good pools, but sauna didn’t work. Cleanliness in a room could be better: dirty carpet with a lot of someone’s hairs, towels with long, black hairs inside, shower head gives not enough water to wash your head :-(. Pillows are so uncomfortable and old.

Anonymous Couples - 13/07/2018 AccorHotels certified review
« Very cold outside, but extremely warm in the Novotel Rotorua »

Excellent friendly service. Great amenities

Couples - 13/07/2018 TripAdvisor review
« Mid winter to the hot pools »

Very disappointing not up to usual standard only 1 face cloth and 1 hand towel for 2 people advised reception but took 24 hours to correct also spa pools only Luke warm and person in charge did not seem to know how to work the system. the hot pools were one of the main reasons for coming to Rotorua in the winter. the one good thing was we had a nice room overlooking the lake

Karen E. Friends - 12/07/2018 AccorHotels certified review
« Having stayed in many Novatel properties over the years, most disappointed in this one »

The first room we were given looked straight into the carpark , we were moved to a better position, although we would have had a better view had we booked into the Ibis. I chose the Novatel because it is always a better room etc compared to the Ibis - not this time. the room did not even have anywhere for a hand towel or bath towel to hang, there was 2 of us in the room.

Alison M. Families - 12/07/2018 AccorHotels certified review
« Great customers service. »

Staff went above and beyond. Some of the best customer service I have experience in a hotel. Your staff should be congratulated. THank you for a great stay

Anonymous Couples - 12/07/2018 AccorHotels certified review
« Very enjoyable stay »

Our stay was very enjoyable and Harp in the Atlas restaurant was most attentive

Jessica S. Families - 12/07/2018 AccorHotels certified review

Staff were all great. Room was clean and nice. Only one face cloth each day was slightly annoying with four people booked to stay. We also had trouble with the room being too warm overnight and not being able to cool it. View from room was awesome (Lakeview) Breakfast was good - although surprised by the pink milk as we thought they were smoothies! We ordered two kids room service meals which were lovely- the burger was particularly good. Our kids (4 & 7) found the main pool a bit cool, but we enjoyed one of the spas. All in all a good experience and if we had been able to cool the room would have been great.

Laurene H. Families - 11/07/2018 AccorHotels certified review
« Excellent staff and location »

The staff were excellent - helped me to arrange a cake for my brother-in-law visiting from the USA for 4th July celebrations. Rooms were excellent too. But the room conditioning in our room was not working and we had a very uncomfortable night. I called reception at 12.30pm but we were too tired to move at that point. We should have!

Sylvia Families - 11/07/2018 AccorHotels certified review
« A pleasant stay »

Great location. Friendly staff. Room and bathroom look rather outdated but clean. The swimming pool was good but the geothermal pools were quite dirty. Good breakfast.

Maree Couples - 11/07/2018 AccorHotels certified review
« Loved it - have never stayed before »

We loved your lounge bar and myself personally loved the large selection of single malts. The fire box was lovely it being winter and all. Our room was great.

Lynda Couples - 11/07/2018 AccorHotels certified review
« Perfect spot »

Lovely room, lovely staff, lovely views.

Matt Couples - 11/07/2018 AccorHotels certified review
« A nice relaxing break »

Check in experience was smooth. Disappointed at lack of robes in room. Good selection at breakfast, and the chef making omlettes, eggs and pancakes was fantastic. Would stay again.

Anonymous Couples - 11/07/2018 AccorHotels certified review
« stay 2018 »


Martin Families - 11/07/2018 AccorHotels certified review
« Great accommodation »

Great accommodation! But room needs to be cleaned properly. I have a 2 year old daughter, so I pushed the bed to the wall, unfortunately the feather from the pillows were everywhere on the carpet, underneath the bed. Shower head needs to be replaced as the water goes everywhere, only a small amount of water can be used efficiently. Everything else is excellent.

Ernest G. Families - 11/07/2018 AccorHotels certified review
« We had a very enjoyable stay. »

Our family had a lovely, time especially using the pool and hot tubs. The only disappointment was the issue of the childrens age regarding the evening meal. When speaking on the phone to staff on two occasions I understood that children were under 16 were $! for their age and I assumed this also included all meals. As dinner is not included could Patrons be made aware of this earlier, to avoid disappointment and discussion when in the dining room. we felt that $50.00 for a 14year old was too expensive.

Ceepatea Families - 11/07/2018 AccorHotels certified review
« Relaxing & friendly atmosphere »

Very lovely, enjoyed the hot pool which was a bonus but this needs to be kept clean as some of the small hot spas were a bit dirty. Loved the service at Brekky, so nice to see Lots of Maori people who work at the hotel as this shows off Aotearoa service with a smile & they sure go the extra mile. Front desk was always service with a smile as well and also housekeeping. Just really loved the ambience & whanau feel of this hotel.

Janet L. Couples - 11/07/2018 AccorHotels certified review
« Lovely »

Very comfortable and conveniently located. Bed was awful though, mattress could do with replacement.

A. P. Friends - 11/07/2018 AccorHotels certified review
« Very accommodating and comforting. »

We enjoyed our 4 days staying at Novotel, the staff were very helpful and professional. I also loved the little jar of travel lollies given upon checkout. Thankyou.

Anonymous Couples - 11/07/2018 AccorHotels certified review
« Our stay was a disappointment, didn't feel very welcome. »

We felt like your staff did not trust us as we were asked to pay extra up front for our stay as if we wouldn't pay our bill. We looked forward to the lovely warm water in the spa pool but this was also a disappointment as they were no longer private and the water was dirty with slimy bits floating in it and unpleasant to sit in.

Matt Families - 11/07/2018 AccorHotels certified review
« Everything cater for »

Great room. Plenty of parking. Awesome breakfast

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From 144.00 NZD Non member rate
From 144.00 NZD Member's rate Members’ Rate, join while you book
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates