Hotel - Novotel Rotorua Lakeside
section.presentation.hotel.accorhotels
Novotel Hotel

Novotel Rotorua Lakeside Hotel

Lake End  Tutanekai Street 
3010  ROTORUA
NEW ZEALAND

2,492 reviews
TripAdvisor Rating Based on 2,492 reviews
See rates
Best price guarantee
From
From 179.00 NZD Non member rate
From 179.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 199 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 5,935 reviews

Our guest reviews for Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,492 reviews
TripAdvisor review
Couples - 19/09/2017
« Lake view corner suite »

Nice big rooms with choice of seating areas. Lovely view over lake with large corner windows. Huge tv the biggest ever. Comfy bed, just getting a little tired and dated. Very handy to Eat Street and shopping area

TripAdvisor review
Couples - 18/09/2017
« Stay at rotorua »

The Novotel Rotorua is our place to stay whenever we visit Rotirua. The staff are friendly, helpful and very professional. Whatever your request they do what they can to make it happen. The front line staff greet you with a big smile and treat you like Whenever we visit Rotorua the only place to stay is the Novotel Rotorua Lakeside. The staff greet you with a smile and check in is done quickly and efficiently. The staff are always friendly and very professional.

AccorHotels certified review
Gary M. Business - 15/09/2017
« Good »

It was OK, the construction noise was a pain

AccorHotels certified review
Anonymous Couples - 15/09/2017
« Together time »

We used our accore card for a free night and paid for an upgraded room . The checkin staff were fantastic and really Made the very best first impression, Renee I think her name was is true professional. The evening buffet was outstanding and one of the best I have had for many years . The restaurant staff seemed to be new and were doing a great job but really require more in depth training in particular around wine knowledge. Sadly the rooms are tired and need refreshing. The brand promises so much and yet the rooms are still very average Overall we enjoyed our experience and the staff interaction made a great impression.

AccorHotels certified review
Waylon K. Couples - 15/09/2017
« It's OK, getting old, being refurbished. »

Booked a last minute weekend. Checked in early at 11am, was promised a king bed, was given a twin share room. The hallways smelled like new paint. Highlight was the geothermal pools, they were really nice! And the service from Rose in the restaurant was fantastic!

TripAdvisor review
Couples - 15/09/2017
« Awesome hotel, badlish rooms »

Great hall, the employees at the reception are professional, all good looking, perfectly fit with a high level hotel. Restaurant and bar and spa and gym , perfect areas, every detail is studied to give comfort and cuddle the clients. Bad reviews for the room and the person redoing it. Did not receive any instruction about the hotel or minibar prices, or complementary water as I am a favorites loyalty program member. Bathroom is very old ugly, does not fit with the rest of the hotels design or confort. The ugly minibar... awful room. Love the quality and variety of the breakfast. No greetings for honeymooners, as we had in every other accor, had drinks or cakes.

AccorHotels certified review
Anonymous Families - 14/09/2017
« good sevice lovely and warm »

liked the check out time , staff friendly and ,,.good ,,service toilet could have been cleaner.

TripAdvisor review
Couples - 14/09/2017
« Average hotel. »

Pillow case was not changed at all. Had stains and it was still all crumpled. Musty mouldy smell in toilet. Heater not working during winter. Overall, it was an ok hotel. Only bonus is that the location is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sun Wai L, Thank you for taking the time to review our property. I am glad to learn you appreciate the convenient hotel location. However, I apologies if some aspect of the room accommodation and bathroom facility fell below your expectation. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

AccorHotels certified review
Caroline T. Couples - 13/09/2017

Our one night stay was good, love the Rotorua Novotel Venue, its staff and the cleanliness, however the restaurant always seems to be short staffed for dinner and breakfast, this is the only let down.

AccorHotels certified review
Gini T. Friends - 13/09/2017

Breakfast restaurant was in total disarray I wiped down our table for 6 and then reset it I noticed the Americans that were sitting at their table had no cutlery so I took upon myself to fetched cutlery and napkins for them. Next thing I noticed was the housekeeping staff (4). were having to clear and reset tables Last night I returned to celebrate my birthday and found there to be a lot of staff working for such a small group . Totally bamboozled . Looks like you can't get staff to work weekends. On a positive note I do live your food and I have rejoined my membership for another year. Gini T.

AccorHotels certified review
Orz Couples - 13/09/2017
« The advertising should read "come and feel like you're sleeping in the mud pools" »

Could've stayed somewhere else for one night a lot cheaper and wouldn't have missed out on much. We understand the sulphur smell through the region is unavoidable however when you walk in from outside to the foyer and that's the first concentrated smell of the hotel you get when it doesn't even smell outside is pretty disappointing and not a very good first impression. Also the odour through the room is also unacceptable, it actually woke me up through the night and made it hard to have a pleasant sleep which is what you expect in high class hotel after driving 400km's through the day. A little sign around the air conditioning control does not make it okay and acceptable. I'm pretty sure a multimillion dollar hotel chain with the Novotel name could have an extraction system in place. Or at least perfume or in incense throughout the hotel and rooms to make the stay feel a lot more upmarket and comfortable.

AccorHotels certified review
Michael N. Families - 13/09/2017
« Very Satisfactory »

excellent - we dealt booking with Claudia ? (initials CM) who was also there to greet us she is a real credit to your organization first class .room and service throughout stay was great . we will be back one suggestion your coffee in the buffet is not great - prefer a quality filter option rather that the machine and coffee you have :)

TripAdvisor review
Family - 13/09/2017
« Over night »

Comfortable clean n a view Great king bed soft but firm Lovely thick towels Shame about ripped sheer could see from road too n brittle eND on cord broke. My husband shirt was left n unable to recover from Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ngahina W, Thank you for taking the time to comment on your stay with us. I am happy to see that your stay was, on majority, a comfortable and pleasing one. I do apologies for the ripped curtain and also for the missing shirt though. I assure you that this matter has already been taken into account and was forwarded to the appropriate department to look into. We look forward to having you stay with us again!

TripAdvisor review
Couples - 13/09/2017
« Almost perfect »

Overall, great positives, no charge for parking which is fabulous because some other hotels charge up to $35 per night. There is also plenty of nearby road car parks if the hotel car park is full. Buffet breakfast was great and the staff very pleasant, especially the cook (cooking omelettes and eggs to order). The few negatives; bar staff not very pleasant as soon as welcome drink voucher produced immediately said "You can only have one drink" which we knew as they had only given us one voucher but this is an area needing addressing as you go as a couple you should get a drink each. All the other hotels under Accor we have stayed in have given us TWO vouchers so a bit mean here. Hotel room and bed was clean and comfy and a fantastic lake view was appreciated. The drinking chocolate expired in 2012 so perhaps the housekeeping management need to look at this. Reception staff very pleasant and prompt with meeting Accor members in the priority queue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear nzarndy, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I do, however, apologies for you only receiving one drink voucher, we will most certainly review this. Thank you also for the feedback re the drinking chocolate in your room. I have shared your comment with housekeeping to fix as soon as possible! Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

AccorHotels certified review
Kalena Families - 12/09/2017
« An enjoyable family stay »

This was our first time staying at the Novotel in Rotorua. We gave a night away as a gift to my husband for Father's Day. We had a really enjoyable stay. The staff we interacted with were friendly. Only comment I would make is that the carpet on our room floor was dirty as we stepped out of the lift and wasn't the best of first impressions as we headed to our accommodation. Room was clean, tidy and spacious. We will be back!

AccorHotels certified review
Maka H. Couples - 12/09/2017
« Great time. »

Was an awesome night away. Thoroughly enjoyed dinner and our breakfast.

AccorHotels certified review
Sue Friends - 12/09/2017
« Money taken from safe »

My husband left money in hotel safe after checkout came back a few hours later and was short approx $400 aud. I emailed management and never received a response. Obviously no one will admit taking money but a response would have been appreciated

AccorHotels certified review
Mandy Business - 12/09/2017
« Top-notch service and facilities »

The service from reception, the cleaning staff and the restaurant/bar was one of the best I have come across. They were friendly, prompt and accommodated all that was asked of them.

AccorHotels certified review
Loreen C. Families - 12/09/2017
« Novotel Lakeside should be a model (Like Pullman) of Accor Hotels especillay breakfast. »

It was good. Good location. Efficient Staff. Good breakfast. Very relaxing. Simple. Nice lobby. The best so far.

AccorHotels certified review
Frank R. Business - 12/09/2017
« nothing was to much trouble »

The staff were helpful and friendly. They asked if we needed anything.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 179.00 NZD Non member rate
From 179.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 160 m ibis Rotorua
ibis Rotorua Hotel
From
From 109.00 NZD Non member rate
From 109.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in ROTORUA
See rates