Hotel - Novotel Rotorua Lakeside
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Novotel Hotel

Novotel Rotorua Lakeside Hotel

Lake End  Tutanekai Street 
3010  ROTORUA
NEW ZEALAND

2,444 reviews
TripAdvisor Rating Based on 2,444 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 199 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 5,397 reviews

Our guest reviews for Novotel Rotorua Lakeside

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,444 reviews
Certificate of excellence 2016
AccorHotels certified review
Anonymous Couples - 12/07/2017
« Great location, great facilities and friendly staff ! »

Relaxing and professional !

AccorHotels certified review
Franca R. Families - 12/07/2017
« Not the best »

Our reservation wasn't ready when we arrived around 4pm and a room had to be found to accommodate us. As we are gold members I would have thought we would have had a better room than on floor one and there were no welcoming drinks etc.

AccorHotels certified review
Rodney Solo - 12/07/2017
« Very satisfying overnighter »

Very pleasing on all count. Friendly and efficient welcome. Excellent room. Very good buffet (diet - what diet). Truth be told the buffet was what drew me to stay, having recently eaten here while staying at the neighbouring IBIS. Offsetting the buffet though was the gym (not a regular user of these things but did this time). Wish I'd bought shorts to use the thermal pool. Will definitely stay again.

AccorHotels certified review
Andrea Business - 12/07/2017
« Fantastic! »

We made several changes to our bookings for the Apiculture Conference and the reservation staff were incredibly helpful.

AccorHotels certified review
Oscar Business - 12/07/2017
« Nothing really to complain about,  »

Pools were nice, rooms were on, the in room fridge looked half empty, and there wasnt enough towells or face cloths,

AccorHotels certified review
Judy C. Families - 12/07/2017
« An incredible way to experience a quick revive! »

My Granddaughter and I felt like two "Princess's'' thanks to the staff who made our stay comfortable, tasty and enjoyable. The room was clean and well maintained and the beds were oh so comfortable! Reception staff are so pleased to see us, they made us feel welcome and wanted. Housekeeping staff take extra care to ensure we're content. This is most appreciated. Restaurant staff were also outstanding, ensuring we were looked after like we were the only people in the restaurant, which was very busy at all meals we enjoyed there. The bar staff too were cheerful and seemed to enjoy being able to serve us. I have personally stayed in several Accor hotels in Australia and NZ with this one take top marks in all areas of service. The meals are wonderful! This hotel is like 'home away from home' - only better as I'm treated like a princess, being waited on and everything done for me. What more could I ask! We always eat at this restaurant when visiting Rotorua as we are served fresh, wholesome and delicious food that is very affordable (as we have an Accor card) in comfortable surroundings that has good parking and views. What more could we want! Many thanks to your wonderful staff, please take this as a personal 'thank you' . Kindest regards Judy Carter

AccorHotels certified review
Sam Families - 12/07/2017
« Awesome weekend at the Novotel  »

From the checkin to leaving staff were helpful friendly and gave us good service 👍 The kids loved the pools as did I and really enjoyed our meals too much to Choose! Only negative comment is the tables could hv been cleared quicker but did think there were not enough staff otherwise awesome 👏

AccorHotels certified review
Trina M. Families - 12/07/2017
« Professional, friendly staff and very comfortable and relaxing. »

From the time I arrived it was clean, tidy and I received a very warm welcome at reception. I enjoyed the room and service. My room and bed was comfortable and I had everything that I needed.

AccorHotels certified review
Anonymous Families - 12/07/2017
« Not as good as I hoped. »

The initial check in was fine, the desk staff were friendly and accommodating. The room was nice, absolutely fine for us and our two small children. I was disappointed the windows couldn't be opened, if I'd know this I would not have booked. The aircon was on it's lowest, even then it was so incredibly drying, it was horrible. There weren't enough towels for the 4 of us, that was quickly remedied by reception. The room overall was clean, but the floor needed a good vacuum- it was a rushed job. I don't want to find other people's hair. The pool was cold, and there was only one spa (of 4) running. Not great considering the hotel was supposedly full. I'm extremely environmentally conscious, and a lot of hotels are becoming so too, which is great considering the daily waste hotels must encounter. But I was horrified to find that my tea bags were PLASTIC. What the hell is with that? The restaurant. We were there as a family meeting other family, so a fairly large group. Some of us chose the buffet, which was lovely, others opted to choose from the menu. Those that did, had to wait for over an hour to receive cold meals. The excuse was that the kitchen had a lot of room service meals to cater for, if I'd know that I'd have happily ordered room service and eaten in my room! And boy was it noisy in there. I think you should do away with the menu and just serve the buffet. The whole stay was not worth what we paid, I think I'll opt for the smaller privately owned hotels in future.

AccorHotels certified review
Barbara Couples - 12/07/2017
« Experience at Novotel, Rotorua »

We were well looked after and grateful to be able to remain in-house for our dinner and breakfast. Really enjoyed the breakfast, but felt the savoury section of the buffet looked better than it tasted. Only other complaint is with regard to the floor coverings in reception areas - they look tired and dated.

AccorHotels certified review
Anonymous Families - 12/07/2017
« Good clean, well run Hotel with no opening windows. »

Pool area was nice but kids can be a problem. The hot tubs are very relaxing unless someone is throwing a ball or splashing around. May an adults only spa area would be good. There were not opening windows in the rooms. The bar is nice, but choice of liquor a bit limited - French Rose is now a must. The staff were very friendly and helpful

AccorHotels certified review
Neil Families - 12/07/2017
« Nice »

Staff were friendly and the accommodation was nice. The ceiling in my room (414) needs a paint touch up

AccorHotels certified review
Ben M. Families - 12/07/2017
« Exceptional »

The service and the facilities were outstanding. Thankyou so much for making our family holiday so enjoyable.

AccorHotels certified review
Mark G. Friends - 11/07/2017
« The rooms are getting a bit tied for a Novatel experience. »

Disappointing , the breakfast especially which is usually to die for was under staffed meal plates piled up and not taken away, tables not cleared, food very slow in being replenished and one chef finding it hard to keep up with orders and when ordered soneone else took your order because they got sick of waiting for their own . Dinner the food very well displayed , but again staff let down plates not taken and we never got a chance to order any more alchol drinks a bit disappointing for a special weekend away with our friends.

AccorHotels certified review
R B. Friends - 11/07/2017
« Great »

Was awsome will be back

AccorHotels certified review
Robyn Business - 11/07/2017
«  Excellent staff »

Bed to die for, immaculately cleaned rooms and all staff making you feel very welcome.

AccorHotels certified review
Tony Couples - 11/07/2017
« Adequate  »

Fine nothing that made it out standing or terrible. We found it quite difficult to get hold of reservations after 5pm on the day of our arrival. We had delays and problems with major road closures and wanted to communicate these as we may not have made it. Staff were helpful once in contact..

AccorHotels certified review
Anonymous Business - 11/07/2017
« Noisy and unserviced, the room was not clean »

The room I was in was noisy and I complained and got told it was coming from eat Street and there was nothing that could be done, the basin etc had dust etc all on it where the towels sat, left over water bottles from past guests were left in room. Room went unserviced after first nights stay

AccorHotels certified review
Carol Families - 11/07/2017
« Excellent »

Excellent service high quality hotel. Found service from front line staff very top quality. Room was so nicely presented, although a chocolate on the pillow would have just made it exceptional. Room service was also well done. Loved the presentation of the hotel and the nice pools. Found it all very luxurious!

AccorHotels certified review
Maryanne R. Couples - 11/07/2017
« It was a very good experience with a room with a view. »

It was a very good experience. Lovely king size comfortable bed. The room had a view of the lake which was nice. Staff were friendly and helpful. The Hotel was very busy with the Lions and All Blacks match being screened in the Clarke's Bar.

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