Hotel - Novotel Rotorua Lakeside
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Novotel Hotel

Novotel Rotorua Lakeside Hotel

Lake End  Tutanekai Street 
3010  ROTORUA
NEW ZEALAND

2,495 reviews
TripAdvisor Rating Based on 2,495 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 199 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 5,954 reviews

Our guest reviews for Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,495 reviews
TripAdvisor review
Couples - 20/09/2017
« Disappointing »

Each contact point with staff was disappointing. While waiting for my room telephone continued to ring at reception unanswered. Only a trainee staff member on duty. The TV did not work and great difficulty getting service from reception as phone continued to to ring unanswered. It then took 40 mins for a staff member to arrive - not a large hotel. At check out the invoice total was $30 in excess of Accor reservation. Could not print out a receipt.

TripAdvisor review
Couples - 19/09/2017
« Lake view corner suite »

Nice big rooms with choice of seating areas. Lovely view over lake with large corner windows. Huge tv the biggest ever. Comfy bed, just getting a little tired and dated. Very handy to Eat Street and shopping area

AccorHotels certified review
Zilla Families - 18/09/2017
« Another awesome stay :D »

Fabulous from the minute we arrived to the minute we departed :D

AccorHotels certified review
Annie W. Friends - 18/09/2017
« Lacklustre »

Room smelled of mildew, and staff didn't know how to remove messages from the phone. No room compendium to assist. Shower head was dirty. Staff were really pleasant though.

AccorHotels certified review
Anonymous Families - 18/09/2017

Comfortable and great location. Though bed was too soft, the thermal pools needed better cleaning and the breakfast wasn't as good as two years ago when I stayed.

AccorHotels certified review
Catherine E. Business - 18/09/2017

Staff were very pleasant and helpful. Rooms are in need of a makeover and our phone was broken. I did notify reception but nothing was done to fix it during our stay.

AccorHotels certified review
Warren M. Business - 18/09/2017
« Excellent Stay at Novotel RotoVegas »

A work / conference trip, amenities great, food and refreshments great, close to everywhere. Only thing to suggest is to lower the room temperature in the house bar a bit. Definitely recommended (mind you - I wasn't paying for it - which definitely helps).

AccorHotels certified review
Leo V. G. Business - 18/09/2017
« Ok »

I enjoyed my stay but one item did need improving and that is that my room card had to be re-keyed. I lost all access to my room. Did work to the floor in the elevator.

AccorHotels certified review
Dawn M. Couples - 18/09/2017
« Check out not good. »

To be confronted with an amount owing and knowing it was paid partlywith Accor reward points and debit card i was very annoyed that information not conveyed to hotel. Left annoyed and disgruntled.

AccorHotels certified review
Toni Business - 18/09/2017
« Extremely pleasant stay - great customer service »

Thanks for a enjoyable experience for my two nights stay. Extremely helpful and professional staff.

AccorHotels certified review
Martin Business - 18/09/2017
« Very relaxing »

Nice rooms Nice spa and gym Good food Very nice bar with fireplace Nice staff Coffee from machine at breakfast is really bad!

AccorHotels certified review
Keith W. Couples - 18/09/2017
« Ok »

The hotel was clean and the location excellent . Some aspects of the room were not of the standard expected for the cost of the room . There were major issues with the building in the high winds that occured on the last night of our stay . Something on the building was loose and flapping in the wind made a huge sound and kept us awake . We called reception at around 1.15 am and asked for someone to investigate . The noise continued , we phoned again and asked for someone to come to our room and hear what we were concerned about . A young man came and said that he would report it . Next morning on checking out . we were told that it was reported that it was just the wind . What a joke !!! I do know the difference between wind and loose building materials ? Obviously they had our money and we were going so they had not responsibility from that point on. Unacceptable customer service . The beds in the room are old and outdated and are all sagging in the middle .

TripAdvisor review
Couples - 18/09/2017
« Stay at rotorua »

The Novotel Rotorua is our place to stay whenever we visit Rotirua. The staff are friendly, helpful and very professional. Whatever your request they do what they can to make it happen. The front line staff greet you with a big smile and treat you like Whenever we visit Rotorua the only place to stay is the Novotel Rotorua Lakeside. The staff greet you with a smile and check in is done quickly and efficiently. The staff are always friendly and very professional.

AccorHotels certified review
Julian T. Business - 17/09/2017

average at best

AccorHotels certified review
Kevin H. Couples - 17/09/2017
« The best place and service »

We loved how friendly and helpful the staff were

AccorHotels certified review
Renee Couples - 17/09/2017
« Was a nice get away »

The only thing was we had to wait 20-30 minutes for our room to be ready. We were given a complimentary drink but did not feel like it at the time. Apart from this it was great.

AccorHotels certified review
Gary M. Business - 15/09/2017
« Good »

It was OK, the construction noise was a pain

AccorHotels certified review
Anonymous Couples - 15/09/2017
« Together time »

We used our accore card for a free night and paid for an upgraded room . The checkin staff were fantastic and really Made the very best first impression, Renee I think her name was is true professional. The evening buffet was outstanding and one of the best I have had for many years . The restaurant staff seemed to be new and were doing a great job but really require more in depth training in particular around wine knowledge. Sadly the rooms are tired and need refreshing. The brand promises so much and yet the rooms are still very average Overall we enjoyed our experience and the staff interaction made a great impression.

AccorHotels certified review
Waylon K. Couples - 15/09/2017
« It's OK, getting old, being refurbished. »

Booked a last minute weekend. Checked in early at 11am, was promised a king bed, was given a twin share room. The hallways smelled like new paint. Highlight was the geothermal pools, they were really nice! And the service from Rose in the restaurant was fantastic!

TripAdvisor review
Couples - 15/09/2017
« Awesome hotel, badlish rooms »

Great hall, the employees at the reception are professional, all good looking, perfectly fit with a high level hotel. Restaurant and bar and spa and gym , perfect areas, every detail is studied to give comfort and cuddle the clients. Bad reviews for the room and the person redoing it. Did not receive any instruction about the hotel or minibar prices, or complementary water as I am a favorites loyalty program member. Bathroom is very old ugly, does not fit with the rest of the hotels design or confort. The ugly minibar... awful room. Love the quality and variety of the breakfast. No greetings for honeymooners, as we had in every other accor, had drinks or cakes.

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