Novotel Rotorua Lakeside Hotel 4.5 stars

TripAdvisor rating 4.0/5 2,972 reviews
Novotel Rotorua Lakeside
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+ 27 Services
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Room 1

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Children's age
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Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010
rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Contact email

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :   STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :   STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 72
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 245
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

City View King Room

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

City View Twin - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Lake View King Room

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Lake View Twin - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Studio Family Room

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Photo non contractuelle / Strictly non binding

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

10,884 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,972 reviews

Fun, relaxing hotel

Customer review rating 4.2/5

Jane S. Couples - 16/09/2019 AccorHotels review

After an horrific car ride from Auckland, relaxing for a massage and spa treatment was just the thing.

Dear Jane S., Thank you for your amazing review. It was a pleasure to welcome you to our hotel. So glad we could help you to relax after your stressful journey! As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We hope to see you again soon! Sincerely, Edward Judd General Manager

Good location, nice hotel

Customer review rating 4.2/5

Katie B. Business - 16/09/2019 AccorHotels review

very satifactory, some rooms missing hairdryers and bottleopeners though

Dear Katie B, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I do apologies for the missing items in some of the room. I have already asked our housekeeping manager to look into this as soon as possible. I do apologies for the inconvenience it caused you! We look forward to hosting you again! Sincerely, Edward Judd General Manager

Average stay

Customer review rating 4.2/5

Es Couples - 15/09/2019 AccorHotels review

Hotel needs a bit of a refresh, especially the bathrooms. Shower head leaked and would change water temperature intermittently. The smell from the thermal pool is quite overpowering and we avoided the restaurant and downstairs amenities for this reason. Would be good if there were some kind of fans to push the air around a bit so it’s not so stagnant. Anytime we needed something from the front desk (ie our room key stopped working) there was a decent wait, however staff were friendly and helpful.

Dear ES, Thank you for taking the time to review our property. Glad to see you enjoyed the service from our friendly staff. However, I do apologies if some aspect of the room accommodation and bathroom facility fell below your expectations. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager
Customer review rating 4.2/5

Kate H. Couples - 15/09/2019 AccorHotels review

Wonderful hotel, cosy bar, lovely geothermal pools on the ground floor

Dear Kate H, Thank you for your fantastic review. It is always pleasing to see when guests take full advantage of all the facilities our hotel has to offer. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcoming you back again soon. Sincerely, Edward Judd General Manager

Ants for Breakfast ???

Customer review rating 4.2/5

Dean A. Business - 15/09/2019 AccorHotels review

Thu 12th Sept Arrived at 10pm and was given my keys and signed in Room was clean and I had a shower . Woke up at 7 , tidied up and put clothes in my bag, Went down for breakfast and was pushing my roller bag to breakfast location and young lady asked me to take my bag reception , so I had to go back and take bag to reception, the lady was busy on the phone so I left my bag at the reception desk , as I was annoyed I had to take my bag over to reception and could off left it at the restaurant entrance until I had my breakfast, I walked back to reception was greeted by the 2 young ladies and signed in . I went to get me some cereal , the iron man cereal , put my plate under the tap and turned the handle for the cereal to go into my bowl and to my surprise ants and cereal came out ? It gave me a fright seeing all the ants in the iron man cereal and they all fell into my plate ? I left the plate under the cereal tap and asked the girl to come over to the cereal where all the ants were . She saw it and told a lady in the kitchen . I didn't see how they cleaned it up but it definitely put me off from eating any other cereal I went and got me a cooked breakfast.

Dear Dean A., Thank you for taking the time to give us feedback on your recent stay with us. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. However, I was disappointed to read your comments about your experience in the restaurant. Please accept my sincere apologies. Rest assured corrective action will be taken to ensure incidents like these do not occur again to any of our loyal guests. Sorry also for the staff not assisting you with your luggage. We pride ourselves on excellent customer service, and I do apologies for not delivering on this occasion. Please know that we do value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. Please get in touch with me when you plan your next visit so that we can take good care of you. Sincerely, Edward Judd General Manager

It was satisfactory

Customer review rating 4.2/5

Anonymous Friends - 15/09/2019 AccorHotels review

Was good

Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Good

Customer review rating 4.2/5

Stephen Business - 15/09/2019 AccorHotels review

Once checked in the stay was nice. However, there was a hick up of 1) not been provided an upgrade as a platinum member by the front desk which was rectified by the senior staff since I tried the second time 2) Food not been delivered to the room when promised 20 min it took more than one hour when I asked. This was promptly rectified and apologized by the Staff (Kind Staff). Overall mistakes happen but accepting it and moving on is the key from me. Nice hotel and Staff if not for the hiccups, would have been rated higher.

Dear Stephen, Thank you for providing a review of our hotel. We are glad to hear you enjoyed your stay once checked it. I was really disappointed to read your comments about your check in and also the room service. Though management was prompt in addressing the issues, I would still like to offer my sincerest apologies for the quality of service you experienced. I assure you that this matter has already been taken into account and was forwarded to the appropriate departments to consider for enhancement. We do value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. Again, thank you for your feedback and I hope to have the chance to show you our improvements next time you're in town. Sincerely, Edward Judd General Manager

A thoroughly enjoyable stay.

Customer review rating 4.2/5

Peter Business - 14/09/2019 AccorHotels review

Excellent conference facilities. And a lovely restaurant.

Dear Peter, Thank you for your wonderful comments and review! The team and I appreciate the feedback following your conference and we look forward to welcoming you back to the hotel for your next conference in Rotorua. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

Mr

Customer review rating 4.2/5

Dean O. Business - 14/09/2019 AccorHotels review

No problems, room was a standard Novatel room, clean and nicely appointed. The bed was very average compared to others I have had at Novatel hotels and maybe due for replacement.

Dear Dean O., Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We do appreciate the feedback about the bed and will most definitely look into that. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Great staff

Customer review rating 4.2/5

Lingiah N. Families - 14/09/2019 AccorHotels review

Reception staff were very friendly, however, some of the senior staff passing us never greeted or acknowledged us.

Dear Lingiah N., Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We do appreciate the feedback about some staff members and will most definitely look into that. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Good

Customer review rating 4.2/5

Estine Business - 14/09/2019 AccorHotels review

Overall very pleasant stay. I traveled with little children and baby so it would be nice if we were able to get a microwave in the room. You have a section for special requests but this was not able to be provided. I think this should be specific on what you can or cannot provide so we don’t have unrealistic expectations as we brought baby food to be heated and finally found out it cannot be done.

Dear Estine, Thank you for taking the time to share your feedback. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. I do, however, apologies for the issue to heat your child's food in the room. For safety reasons, we do not allow any cooking of food in the rooms, therefor no microwaves. But you are welcome to ask the staff to help with that. In future, please do not hesitate to contact the hotel if you need any information of what we have in the rooms. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

pleasant front desk staff

Customer review rating 4.2/5

Prd Business - 13/09/2019 AccorHotels review

One night, very comfortable. The gym could be a bit more extensive. Hot pools were good.

Dear PRD, Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edward Judd General Manager

Enjoyable stay again

Customer review rating 4.2/5

Mark D. Business - 13/09/2019 AccorHotels review

Nice touch room upgrade and bottle of wine, thank you

Dear Mark D., Thank you for your positive review of our hotel. We were pleased to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua. Sincerely, Edward Judd General Manager

Mrs

Customer review rating 4.2/5

Sandy Couples - 13/09/2019 AccorHotels review

Really lovely quiet night.Nice dinner at restaurant.... Very small cups&saucers... A mug would be a good option to have for a cuppa-

Dear Sandy, Thank you for your lovely review. We are glad to hear you enjoyed your visit to our hotel, especially your time in the restaurant. We do appreciate the feedback about the cups/mugs and will most definitely review that. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Mixed

Customer review rating 4.2/5

Anonymous Business - 13/09/2019 AccorHotels review

Mixed, some staff your friendly and helpful others not. You had to specifically ask them to find information for you. Being charged a $5 surcharge for coffee in the restaurant only to find it was undrinkable wasn't pleasant.

Thank you for taking the time to share your feedback. Glad to see that your stay was, on majority, a comfortable and pleasing one. I do apologies for the coffee not meeting your expectations and also for the service from some of our staff members. Rest assured corrective action will be taken and I will personally look into this and I will share it with my team so that we can constantly improve. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager

Friendly staff. Wonderful spas. Great food.

Customer review rating 4.2/5

Anonymous Business - 13/09/2019 AccorHotels review

As above.

Thank you for your awesome review. So glad that you enjoyed your stay with us and found the staff and facilities to your liking. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Hotel a bit dated but comfortable

Customer review rating 4.2/5

C B. Families - 13/09/2019 AccorHotels review

Not really acceptable not to have wifi included in tariff Otherwise enjoyable stay in great location

Dear C B., Thank you for taking the time to review our property. However, I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. Rest assured that your comments have been documented and will certainly be looked into. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Comfortable

Customer review rating 4.2/5

Graeme M. Business - 13/09/2019 AccorHotels review

All good, comfy bed, average shower, good food and nice location

Dear Graeme M., Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. I do apologies for the shower not meeting your expectations. I have asked out maintenance team to look into this as soon as possible. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Thoroughly enjoyed our stay and breakfasts.

Customer review rating 4.2/5

Cherie W. Families - 12/09/2019 AccorHotels review

We had a great stay, kids enjoyed the pool and we enjoyed the spas. It was awesome that you were able to give us adjoining rooms, it makes for a great family stay instead of being apart. Breakfast was lovely.

Dear Cherie W., Thank you for your lovely review. It was a pleasure to welcome you to our hotel. Glad to see the kids enjoyed our hot pools! As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Great location.

Customer review rating 4.2/5

Lynette A. Couples - 11/09/2019 AccorHotels review

Stayed for 2 nights in August. The room we stayed in on the 5th floor was very clean, comfortable and had great views over the lake. It was good that the room had a bin for recycling. We found the staff to be friendly and helpful. This hotel is situated with in walking distance of the ferry terminal and the lake walk. It is close to Eat Streat, where there are numerous places to eat and drink. Close to the shops and some tourist attractions. The breakfast buffet was just ok. Have been to other Novotel’s where it was better organised and better food. We had dinner one night. It was also a buffet, as is every night. The food was ok. Some of it looked like it had been there for a while. This could be improved. An al a carte option would be good. The hot pools were very relaxing. We did enjoy our stay there and would stay there again.

Dear Lynette A., Thank you for your lovely comments and review. Happy to see that you enjoyed our great location and also the friendly service from our staff! We do appreciate the feedback about the restaurant. I have taken your feedback on board and I have shared it with the team to look into all areas we could have done better. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager
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