Novotel Rotorua Lakeside Hotel 4.5 stars

TripAdvisor rating 4.0/5 2,991 reviews
Novotel Rotorua Lakeside
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+ 27 Services
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Room 1

Number of guests
Children's age
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010
rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Contact email

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :   STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :   STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 72
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 245
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

City View King Room

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

City View Twin - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Lake View King Room

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Lake View Twin - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Studio Family Room

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Photo non contractuelle / Strictly non binding

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

11,059 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,991 reviews

Great service and experience

Customer review rating 4.2/5

Ron H. Friends - 10/10/2019 AccorHotels review

I enjoyed this Rotorua Accor hotel ,the service was excellent ,bar and restaurant service and ambiance was spot on ,if I have to express a negative was my rooms 419 carpets were stained in places and could do with a good carpet cleaning. Bathroom was excellent and general cleanliness was good.

Poor room service

Customer review rating 4.2/5

Greg T. Families - 10/10/2019 AccorHotels review

Overall a good experience but room service was pathetic. I rang and placed an order. The lady didn't ask for my room number. So I never received my order.

Comfortable Hotel well located

Customer review rating 4.2/5

John Families - 10/10/2019 AccorHotels review

Having stayed on several previous occasions, I always enjoy returning to the Novotel Rotorua. Staff are always friendly and we just enjoy being able to relax.

Excellent except for the bed

Customer review rating 4.2/5

Tracey S. Couples - 10/10/2019 AccorHotels review

The restaurant was great, with very good customer service. The hotel was clean, professional. However, the mattress had significant hollows and resulted in very little sleep during our stay and suffered from sore backs. So bad on night two that I slept on the couch:(

Mediocre room

Customer review rating 4.2/5

David F. Families - 10/10/2019 AccorHotels review

The room was mediocre certainly not "superior" bathroom was dirty on arrival tiles looked like mould in the grout and the roof had mould. Main room was ok it was very small and the tv menu didnt work properly.

Awesome service and beautiful central location

Customer review rating 4.2/5

Yasodan M. P. Families - 09/10/2019 AccorHotels review

It was enjoyable to stay in Novotel Rotorua and location is central

I had a very confortable stay.

Customer review rating 4.2/5

Anonymous Business - 09/10/2019 AccorHotels review

Excellent stay in a very friendly environment

Nice Pool

Customer review rating 4.2/5

B. Families - 09/10/2019 AccorHotels review

We enjoyed our time away and the comfortable beds, we did love the pool and the look and feel of the bar however on arrival our room on level 2 wasn't ready at 2.45pm and we were put in another room on level one. The rooms are a little run down, especially the bathrooms. The buffet dinner was not good value for money and was disappointing, I liked the juicer at the breakfast buffet and the Birthday special the staff put on for my daughter but the hot food at breakfast was not good at all.

Poor bed

Customer review rating 4.2/5

Bruce M. Couples - 08/10/2019 AccorHotels review

We were in Room 237. The bed was too soft. We told front desk about it and was told that it was a new bed. They put a board under the bed but it was still too soft. If the bed was new then a Japanese suno wrestler must have been in that room for a week and crushed it. Please check the bed and replace it. It gave us sore backs

Customer review rating 4.2/5

Gail T. Couples - 08/10/2019 AccorHotels review

Very poor room for the price - stained carpet, overly-soft bed and a toilet jammed too close to the wall in an alcove.

Oct.6 Stay at Noveotel Rotorua

Customer review rating 4.2/5

Wan Couples - 08/10/2019 AccorHotels review

We arrived Novotel around 3pm to see one lady at the checked in counter, and queue was starting to form. It took another 15 minute before another lady arrived at the checked in desk to assist, and by then more people have arrived..... I booked a King size bed room, but receive a room with 2 Queen size bed plus an extra bed :), repeated call to Guest Services to remove the extra bed went unanswered, presumably because ladies were busy with long queue of people checking in..... poor planning on staffing? Wanted to have a beer from the minibar but no bottle opener..........well, another opportunity to delight your customer missed.

Well done!

Customer review rating 4.2/5

Cameron Families - 08/10/2019 AccorHotels review

We booked thru booking.com and our reservation never came to the Novotel. However, the staff did everything they could and accommodated us perfectly. Couldn't be happier

Great stay

Customer review rating 4.2/5

Huia M. Families - 08/10/2019 AccorHotels review

Love staying here with my family. Great place, great dining, great location. Kids love the pool.

We thoroughly enjoyed our stay.

Customer review rating 4.2/5

Debbie B. Families - 08/10/2019 AccorHotels review

We are a family with two teenagers. The pools were a great hit with them. We also enjoyed playing cards in the bar together. We love the candles that are lit each night in the reception area, this gives a great atmosphere to the hotel. The food was amazing, both breakfasts and dinner. The only constructive feedback I could give about the restaurant is that one of the nights we came for dinner, there seemed to be only one person cooking the meats and a large queue of people waiting.

Convenient location

Customer review rating 4.2/5

Kh Families - 08/10/2019 AccorHotels review

Great location, and enjoyed the buffet breakfasts

Great hotel problem parking

Customer review rating 4.2/5

Dave Couples - 08/10/2019 AccorHotels review

Staff was super nice, room was great but hotel in next to park where they were having carnival. They don’t issue parking tags so finding space was difficult because public was parking in hotel lot

Restful

Customer review rating 4.2/5

Di W. Business - 08/10/2019 AccorHotels review

Novotel Rotorua is situated in a convenient location to the lake, eateries, shops etc. My convention was at the Energy Event Centre which is a comfortable 10 minutes stroll from Novotel. Breakfast is buffet style with plenty of options. The pool/spa area was very relaxing! The rooms are spacious, well-insulated and noise-proof, together with a very comfortable bed, meant I slept well. Air-con was reasonably quiet and I liked that I could change the temperature myself. Free parking is always appreciated.

Fantastic!

Customer review rating 4.2/5

Sarah P. Couples - 08/10/2019 AccorHotels review

Really pleasant with very helpful staff! We particularly appreciated the free drink vouchers and the hand written card!

Customer review rating 4.2/5

Joanne W. Families - 08/10/2019 AccorHotels review

Our stay was pleasant and what we expected as have stayed there previously, due to accor membership. My only suggestion would be with regards to the restaurant. And that is labelling of food options to advise what is Gluten Free. I have seen this in other hotels and restaurants and is really helpful to customers who need a gluten free diet due to Coleiac Disease. This in turn would mean that we do not have to ask the catering staff what is or is not gluten free. Coeliac Disease is not a fad type of diet, it is a life time condtion that can make you very unwell with awful gastro episodes, eg vomiting, pain, fatigue and just feeling wyped out if gluten has been ingestered.

Enjoyed our stay

Customer review rating 4.2/5

Moira Couples - 07/10/2019 AccorHotels review

Good stay. The room was clean and fresh, the service was excellent and the location is great

Dear Moira, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Sincerely, Edward Judd General Manager
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