Hotel - Sofitel Legend Santa Clara Cartagena
Sofitel Legend Hotel Sofitel Legend Hotel

Sofitel Legend Santa Clara Cartagena Hotel

4.5/5 2,237 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • RAFAEL NUNEZ
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Kayaking (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

  • 125 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 121 family rooms
  • 20 connecting rooms
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • Automatic temperature control
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating 3,316 reviews

Our guest reviews for Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,237 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Caroline Couples - 15/03/2019 AccorHotels certified review
« Hotel with character in the heart of the Old City Cartagena »

The hotel itself is beautiful. It has character in the antiqueness of the building but has been nicely renovated to be comfortable and feel new and refreshed. It has a beautiful pool, 2 nice restaurants and a great wine bar and bar with live music! The staff was helpful and friendly. The hotel is conveniently located right in the heart of the Old City with a number of good restaurants and bars within walking distance. My one main complaint would be the noise level of the hotel. The majority of the rooms are located on the outside of the hotel (It's in a "U" shape) and they are located on very busy city streets. We woke up at all hours of the night to noise from the road including loud people walking down the street, noisy trucks and a trash truck early each morning. I would encourage the hotel to look at ways to reduce the noise level for guests. If you are someone who prefers a quieter experience I would recommend you stay elsewhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Caroline, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Susana F. Families - 14/03/2019 AccorHotels certified review

it was wonderful! my son was married there on 3/2, the wedding was fabulous, the service magnificent. Maria our cleaning lady was great. I will definitely go back hopefully soon! Thank you for a great time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Susana f., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Maria. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Jai E. P. Business - 14/03/2019 AccorHotels certified review
« Amazing »

Simply amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jai E. P., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Jeane W. Friends - 14/03/2019 AccorHotels certified review
« Service was amazing. The hotel is beautiful and so well located. »

Most enjoyable, breakfasts were outstanding selections. Highly recommend to all my clients. Thank you for the special check in service. Jeane

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Jeane W., We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Jennifer S. Couples - 13/03/2019 AccorHotels certified review
« We love coming but this time there were a few issues. »

This is our fourth time at your hotel. Overall it was OK. We had a few issues checking in, you had the wrong date for us. We were given an upgraded room, however it was right near the bar and for some reason our room always smelled like fried food. The first half of the week was fine for our maid service, but we stopped getting fresh fruit, and our room was not always cleaned even by evening, and we did not have turn down service for the last three nights., including no fresh waters. I did tell the front desk, but nothing was really done. So a little disappointing for the price we paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Jennifer S., Greetings from the magical Cartagena! First of all I would like to thank you for choosing us during your stay in the city. We highly appreciate you took the time to review your experience with us. It is a real pleasure to know that you had come back to the Sofitel Legend Santa Clara. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We regret to read your perception about the Housekeeping service, I have met my housekeeping manager in regards to the service of your room; she joins me in apologizing for the lack of cleanliness, she already is taking you comment very serious and doing some research about the situation. In name of our team, thank you again for your comments, we will strive to continuously improve the quality of our services. Heyder Baldiris Serrano Guest Experience Coordinator

Eileen T. Couples - 09/03/2019 AccorHotels certified review
« One the best hotels we’ve stayed at globally. »

We enjoyed the attention to detail in the hotel room, the overall ambiance and the attentiveness of the staff, particularly EDSON who helped us in guest services and also LESLIE in concierges.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Eileen T., It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team especially with Edson and Leslie. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Anonymous Couples - 07/03/2019 AccorHotels certified review
« very nice enjoyable stay »

Overall a very nice, beautiful hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Diane M. Couples - 06/03/2019 AccorHotels certified review
« Fabulous hotel and 5-star service! »

Hotel and grounds were beautiful. Staff was extremely accommodating, everywhere you turned. Get the tour of the hotel (at 5:00pm every day). Breakfast was one of the best ever, with so many choices. Bar was a good one, too. Our room overlooked the pool and was a good size. Bathroom was too small for 2 people at the sink at the same time, but it was nicely appointed. Our king-sized bed was oversized. I’ve never seen a bed that wide before. We did not have a butler, and really didn’t need one, but our friends had one, and he booked us a private boat tour to the islands. We loved the poolside service, food and drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane M., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Veronica B. Couples - 06/03/2019 AccorHotels certified review
« Absolutely amazing, beautiful ambiance, fantastic service »

Was thoroughly impressed with the fantastic food and peaceful atmosphere. It was such a welcome escape from the busy and bustling Old City. Completely exceeded my expectations and cannot wait to come back and visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Veronica B., We are delighted to read your opinion about your stay with us. Our guests’ comments are very important for us. At Sofitel we strive to provide a superior service for every guest and we work in order to create memorable and special experiences. All our team will be pleased to know that your visit is unforgettable. Thank you for taking the time to review our historical monument and services and we hope you to return very soon. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Melany C. Friends - 06/03/2019 AccorHotels certified review
« Amazing »

Excellent service and hotel, beyond our expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Melany C., We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Mrs. B. Friends - 05/03/2019 AccorHotels certified review
« Santa Clara is beyond Awesome »

Traveled with four couples to Sofitel and we all had an amazing time at your hotel. The staff is extremely well trained and professional. Always willing to be helpful in any way. Experienced a wonderful Spa & the ladies in our group all had a fabulous massage. Life is good at Santa Clara.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with our So Spa Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Anonymous Couples - 05/03/2019 AccorHotels certified review

I think the highlight of our 10 day visit was the exceptionally attentive customer service by all the staff. We felt pampered and taken care of.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It is our pleasure to hear that you had a wonderful time here at the Sofitel Santa Clara. We will be more than happy to welcome you again, we feel very proud of our staff, I will share your comments with all of them I am sure they will be more than happy to know that they made your stay perfect and enjoyable. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Katy Couples - 04/03/2019 AccorHotels certified review
« Beautiful hotel. Loved the pool and breakfast. »

Rooms were wonderful as were the amenities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katy, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Ls Friends - 03/03/2019 AccorHotels certified review
« A lovely stay in Cartagena »

We came to the Sofitel for a long wedding weekend.we stayed 4 nights. We were not disappointed, your hotel is lovely. All the staff are happy and eager to help. The pool was delightful. The breakfast buffet was fabulous and again all the breakfast staff were wonderful and helpful. Our experiences with the concierge team was perfect. Leslie and all listened to our likes and dislikes and all their recommendations were great! The wedding celebration was amazing, the food and drinks delicious. Again the staff was plentiful and made sure every guest was taken care of. I would highly recommend you stay at the Sofitel when visiting Cartagena!

Our hotel has responded to the review
Our hotel has responded to the review

Dear LS We are delighted to know that you had a "magnifique" time in the Sofitel Legend Santa Clara. It is nice that you had the opportunity to experience our legendary services. We appreciate your comments and rest assured that I will share them with our team, especially with the restaurant staff and Leslie. We will be expecting you for your next visit to the magic Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Anonymous Families - 02/03/2019 AccorHotels certified review
« A great winter getaway for kids and adults! »

Overall the experience was excellent! Accommodations were comfortable and clean, and service was kind and attentive. The only drawbacks were that our room was close to some of the service areas so it could be noisy early morning and late night. Also, when the hotel was busy service could be slow. But the hotel and city were beautiful and we had a great time. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Anonymous Friends - 02/03/2019 AccorHotels certified review

The hotel is amazing but the service is not excellent (slow and not professional)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

David A. R. Families - 02/03/2019 AccorHotels certified review
« Amazing »

Everything was perfect from check out to check in with the exception of only one issue . My family and I stayed in room C54 . To date it was the most uncomfortable bed that I’ve ever slept on. Everything else was absolutely amazing the room the food the staff ! Thank you for an amazing experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David A R., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Steidl Friends - 02/03/2019 AccorHotels certified review
« perfect »

perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steidl, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Slb Solo - 01/03/2019 AccorHotels certified review
« Lovely Experience »

I always enjoy staying at the Sofitel Cartagena. I appreciate the kindness of the wonderful staff most of all, and also the balconies. I do smoke, and being treated as a human being who can relax and enjoy matters greatly. One recommendation I have is to move away from single use plastic water bottles and packaging in the rooms. For a luxury property (and properties globally) being at the forefront of innovation would be a major accomplishment, and in the long run save money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SLB, We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations, i would like to inform you that we are already working in removing all the plastic from our rooms. Thank you again for sharing your experience and for your advise, we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Serrano Guest Experience Coordinator

Anonymous Families - 01/03/2019 AccorHotels certified review
« It was superb »

We had our wedding there recently and both my wife and I were amazed at how great the staff is. Each employee cares for our needs and stopped at nothing to make our stay great. Clean rooms, great atmosphere and a location in town that is excellent. Two thumbs up!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

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