Hotel - Sofitel Legend Santa Clara Cartagena
Sofitel Legend Hotel Sofitel Legend Hotel

Sofitel Legend Santa Clara Cartagena Hotel

4.5/5 2,156 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • RAFAEL NUNEZ
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Kayaking (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

  • 125 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 121 family rooms
  • 20 connecting rooms
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • Automatic temperature control
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating 2,994 reviews

Our guest reviews for Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,156 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jorge M. R. Couples - 10/10/2018 AccorHotels certified review
« Service »

Marvelous hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jorge Mario R., Thank you very much for your nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Valentina D. Families - 10/10/2018 AccorHotels certified review
« Wonderful! Always! »

Staying in the Santa Clara hotel is always an amazing experience; however, your staff always finds ways to surprise their guests positively, even when we have stayed with you several times. This time Robelmi, one of your waiters at the restaurant, made me and my kids like welcomed guests at home. He noticed we sat at the same table, so he went ahead and put up a reserved sign with my, and my kids names, had my baby's high chair ready to go, coloring books for the children and the biggest smile in the world. His service was outstanding and his amazing disposition made it a joy to wake up early to go have breakfast. Also Roger at the pool was very friendly and helpful with anything me or my family needed. I know to expect amazing service from Sofitel but this time you guys went above and beyond. I will be there time and time again. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Valentina D, At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one, and for us it is an honor to have you, your husband and your children as a part of Santa Clara family. I will share your comments with all our team, especially with Robelmi and Roger . I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Samantha F. Couples - 10/10/2018 AccorHotels certified review
« Our Second Honeymoon was magical! »

We stayed in the Spa Suite at the Santa Clara. The team of butlers that included Rudy Cuadro, Edson, Haiver were unbelievable. The most accommodating staff we have ever encountered. They absolutely made our trip so unforgettable. We can't say enough how they enriched our experience. From our welcome, to our day boating, making dinner recommendations and reservations, to our check out and all the various requests in between, these gentlemen gave 110% each and every day!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Samantha F., At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one, and for us it is an honor to have you, your husband as a part of Santa Clara family. I will share your comments with all our team ,especially with Rudy , Edson and Jaider. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Oa Friends - 08/10/2018 AccorHotels certified review
« Excellent hotel superb service perfect location »

Was pampered from arrival to departure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. OA, I would like you to thank you for the time you took to reviews. It is a good thing for us to know tou have enjoyed your stay at Sofitel Legend Santa Clara. It would be great to have you back in a future. Yours sincerely, Nathalia Pedraza Hernández Guest Relations Manager

Tanna M. Business - 07/10/2018 AccorHotels certified review
« An outstanging place to hold a meeting of guests from around the world »

The greeting, location, food and services of our meeting was absolutely the best. My only complaint is that my suite has a spiral staircase between the living room and the bedroom which I got tired of navigating...not easy to carry things up and down....The ambience of the hotel—gardens and pool was inspiring. Our Board meeting held in the former chapel is one for the history books.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Tanna M., First of all, let me thank you for the time you took to write this feedback about your stay at Sofitel Legend Santa Clara. We are glad to read that you have had a great experience during your stay with us. On the other hand, It is so wonderful to know that you found our garden and our pool to be inspiring. As a matter of fact, we a really love when our guests get carried away by every detail of this magic property. Finally, we wish you come back in a future, Mrs M.; it would be nice to have you here one more time Sincerely, Nathalia Pedraza, Guest Relations Manager.

Lynn Couples - 02/10/2018 AccorHotels certified review
« Gorgeous »

Accommodation and service excellent. The hotel is beautiful and the location ideal for walking in the walled city. The staff was very helpful in making arrangements for us and accommodating our requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lynn, We would like to thank you for sharing your great impressions about your stay with us. It is a big honor to know that Sofitel Legend Santa Clara makes part of the list of the best hotels you have ever been in. Besides, we are happy to read that you enjoyed our reception, our courtesy, your accommodation, our food and our location. This type of comments makes us keep working with passion for all our guests. We hope to have you here in a near future! Best regards! Nathalia Pedraza Guest Relations Manager.

Philip B. Business - 01/10/2018 AccorHotels certified review
« Excellent! »

beautiful property....everyone was "over the top" pleasant, friendly, helpful, courteous, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Philip B., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza, Guest Relations Manager

Sergio A. Couples - 01/10/2018 AccorHotels certified review
« Perfect »

Amazing! All Sofitel Legend Santa Clara staff was great, kidding and respectful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sergio A., We really appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Nathalia Pedraza, Guest Relations Manager

Avelino Business - 28/09/2018 AccorHotels certified review
« Excellent »

Amazing, Amazing .. the staff was excellent, friendly ready to assist in any possible way, cleanness, location, history of the hotel, dinning experience etc. No words ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Avelino, We highly appreciate you took the time to review your experience with us. It is a real pleasure to know that your experience in the Sofitel Legend Santa Clara exceeded your expectations. Best regards, Nathalia Pedraza Guest Relations Manager

Teresa F. Friends - 28/09/2018 AccorHotels certified review

It is truly an amazing hotel, very well located and accessible. Like to point out the staff - from the moment you arrive until departure time - all are very friendly and willing to please the guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Teresa F., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It's an honor to know that you consider us an amazing hotel! I would like you to know that in this hotel, we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I will share your comments with our staff, especially all the staff. I am sure that they will be happy to know that you enjoyed our services and our facilities. Nathalia Pedraza, Guest Relations Manager

Anonymous Couples - 26/09/2018 AccorHotels certified review
« Truly memorable experience »

Everything was beyond what we could expect. The room was exceptionally decorated, balcony was nice overlooking the pool, the staff was outstanding and very professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

@axelk8 Solo - 24/09/2018 AccorHotels certified review
« Guilty Pleasure! »

From the moment I pulled up to the front the experience was amazing. The staff, the Hotel, the environment disconnect you from the hustle and bustle of everyday life and make you feel at peace and in awe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear @Axelk8 First of all, we'd like to thank you for such great feedback you have given to us. It's a pleasure to know that we've exceeded all your expectations during your stay at Sofitel Legend Santa Clara. We really find your comment to be motivating for all our team. At this hotel, we mix the beauty and the history of this magic place with the upscale service of our ambassadors to create wonderful experience for all our guests just like you. Thank you once again for your feedback and we'd hope to have you back soon! Nathalia Pedraza Guest Relations Manager

Roberto Business - 23/09/2018 AccorHotels certified review
« Excelente »

Maravilloso

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr Roberto Gracias por su gran calificación y por tomarse el tiempo de compartirla por este medio. Nos alegra enormemente que haya disfrutado de su estadía con nosotros y se haya llevado gratos recuerdos. Para nosotros siempre será un placer recibirlos en esta su casa que siempre les dará la bienvenida con sus puertas abiertas. Un gran saludo desde la mágica Cartagena Heyder Baldiris Serrano Guest Experience Coordinator

Anonymous Couples - 21/09/2018 AccorHotels certified review
« A perfect example of service excellence »

Seamless service excellence from reception to departure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are delighted to know that you had a "magnifique" time in the Sofitel Legend Santa Clara. It is nice that you had the opportunity to experience our legendary services. We appreciate your comments and rest assured that I will share them with our team, especially with the spa and restaurant staff. We will be expecting you for your next visit to the magic Cartagena Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Thomas C. Business - 21/09/2018 AccorHotels certified review
« Wonderful hospitality and beautiful surroundingssomething »

Coming from New York City there were some concerns on safety and quality and we could not have been more misinformed. The city was welcoming, beautiful, and friendly ! Not to mention the fantastic meals we had. The Sofitel was an oasis to come home to everyday ! We’ll be back for certain !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Thomas C., Thank you very much for your nice comments about your stay in Cartagena and at the Sofitel Legend Santa Clara. We are happy to read that you had the opportunity to enjoy our restaurants which we are very proud of. I will share your comments with food and beverage team. I am sure that your feedback will be an encouragement to all of our staff as we strive to continuously improve the It is a real pleasure for us to know that your experience with us was memorable and we thank you for your interest in returning. We would be delighted to welcome you again. Thank you for your review and we look forward your next visit to Cartagena Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Robert, F. W. T. Families - 20/09/2018 AccorHotels certified review

We had a wonderful stay in Cartagena at the Santa Clara Hotel. Our room was upgraded to a Junior Suite with pool and sea view, which was delightful, as we were traveling with our 5 year old son. My son loved the pool and immediately proceeded to jump in on arrival. He loved the attention and interaction from the attendants at the pool, especially Roger (I think). Everyone at the hotel was very polite and helpful, even when my son wanted chicken nuggets, which aren’t on the menu to my knowledge. Food was excellent at the restaurants, including breakfast and a special buffet of local foods one of the days. Overall, a wonderful stay and I don’t hesitate to recommend this to anyone. We travelled from DFW Texas and this was my second time in Cartagena. The old city was charming and colorful and always felt safe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Fort Wor h, T., I would like you to thank you for the time you took to reviews. It is a good thing for us to know tou have enjoyed your stay at Sofitel Legend Santa Clara. It would be great to have you back in a future. Yours sincerely, Nathalia Pedraza Hernández Guest Relations Manager

Sandy R. Couples - 19/09/2018 AccorHotels certified review
« Wonderful people! »

The people at the hotel are wonderful! The room backed up to a busy rod outside. It was noisy and we could hear the screeching of chairs moving on the floor in the room above us. Add felt to the bottom of the chair legs and this problem is solved for future guests. The pool is amazing and restaurant is lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandy R., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It makes us so happy to see that your stay with us was overall great. Our pool and our restaurants are always highlighted by our guests and I am glad you are not an exception. On the other hand, I am sorry for the noise caused about your room. We are going to take the pertinent measures to avoid inconveniences of this type from now on; so thank so much for letting us know. Finally, we hope to have the opportunity to have you back in a future dear R.. Best Regards! Sincerely, Nathalia Pedraza Guest Relations Manager

J S. M. Couples - 19/09/2018 AccorHotels certified review
« Hotel OK, fine, tourism orientation including tours, guides, options somewhat poor beyond expectations »

Hotel Ok, fine, room fine. Room service very late in the evening, one day we returned in the afternoon and the room was not made. Concierge was friendly but offered few options for tours. Example: only two boat tours (we knew there were many options availabel but we were only offered one collective (too obvious) and one private( small boat and expensive). We took one city tour with terrible private guide arranged by hotel concierge. (old, uninteresting person, could not walk well, did not show most of interesting buildings). We expected much better concierge work presenting better quality tours and guides. Breakfest could be improved with better fruits and cheeses (french hotel). Transfer to hotel failed (we took a taxi by ourselves) and was outrageously expensive compared to special taxis, considering they are regular cars, not special luxury cars, like those used by 4 Seasons. So, hotel is OK, but tourism services and infrastructure can be well improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs J S M I would like to apologize for your feeling of regular housekeeping and concierge services; I can assure you that this is not the service quality that we strive to provide to our guests. Actually we are used to receive compliments about their services. At Sofitel Legend Santa Clara, we strive to provide the highest quality of services and products that's why our concierge only recommends activities that have been tested and meet quality requirements , I will share your review with our team and i would like to assure you that we will take measures to ensure experience we create for our guests is a memorable one. Thank you again for sharing your experience, and we look forward to having the opportunity to better serve you in the near future Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Michael S. Couples - 19/09/2018 AccorHotels certified review
« Unmatched Cusomter Service and Staff »

I recently stayed at Sofitel Santa Clara and would have to say, without hesitation, this is one of the best accommodations experiences I have ever had anywhere in the world. From top to bottom, the staff are extremely attentive and everyone was a pleasure to interact with. The premise, rooms, facilities and pool area are pristine. If you need help with reservations, excursions and sight-seeing the concierge desk is an invaluable tool. Without reservation, I would highly recommend Sofitel Santa Clara for your next (or first) trip to beautiful Cartagena!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael S., First of all. let me thank you for having written this feedback about us; it is always important to be aware of our guests' thoughts about their experiences in our property. Mr. S., I would really want you to know that your words make us love even much more our job. It is really exciting to know that your accommodation at Sofitel Legend Santa Clara has been one of the best you have ever had. Moreover, thank you so much for recommending us. It was our honor to serve you Sr. and we wish you come back in a future to offer you another experience 'magnifique'. Cordially, Nathalia Pedraza, Guest Relations Manager

Paul A. Business - 19/09/2018 AccorHotels certified review
« One of the best experiences I ever had with a hotel - everything was just perfect »

The stay was amazing - beautiful historical building and now a hotel It was so extremely comfortable that you never wanted to leave and visit the old city of Cartagena

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul A., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is really flattering to see that you have had one of the best experiences in hotels during your stay with us! We are completely happy to know that you had a fantastic time. This is what we work for: to make our guests happy during their stay at this beautiful hotel. We hope to have you back in a future! Sincerely, Nathalia Pedraza. Guest Relations Manager.

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