Sofitel Legend Santa Clara Cartagena Hotel 5 stars

TripAdvisor rating 4.5/5 2,274 reviews
Sofitel Legend Santa Clara Cartagena
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Hotel extras

  • At the heart of Cartagena

  • French style and local culture

  • Tradition and Innovation

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • RAFAEL NUNEZ
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29
Barrio San Diego
(STATE) BOLIVAR

cartagena
colombia

Tel: +5756504700

Fax: (+57)56503050

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    RAFAEL NUNEZ At 2.8km / 1.74 miles - Shuttle paying

  • By helicopter

    RAFAEL NUÑES INTL AIRPORT At 2.8km / 1.74 miles

  • By car

    ANILLO VIAL At 22km / 13.67 miles

GPS :10.428294, -75.547714

Our accommodations

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

CLASSIC ROOM, 1 King-Size Bed, Interior View

  • Max. number of persons: ‌2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu(...)

SUPERIOR ROOM, 1 King-Size Bed, Balcony or Terrace, Pool View

  • Max. number of persons: ‌3
  • Area: From 34
  • Views: Pool side, Garden side, Courtyard side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu(...)

SUPERIOR ROOM, 2 Single Beds, Balcony or Terrace, Pool View

  • Max. number of persons: ‌3
  • Area: From 34
  • Views: Pool side, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu(...)

DELUXE ROOM, 1 King-Size Bed, Butler Service

  • Max. number of persons: ‌3
  • Area: From 34
  • Views: Ocean/Sea view, Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu(...)

JUNIOR SUITE, 1 King Size Bed, Colonial Area, Butler Service

  • Max. number of persons: ‌3
  • Area: From 43
  • Views: Historic side view, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu(...)

DUPLEX SUITE, 1 King Size Bed, Colonial Area, Butler Service

  • Max. number of persons: ‌3
  • Area: From 70
  • Views: Historic side view, Garden side, Courtyard side *
  • Most of the accommodation: Duplex *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu(...)

SPA SUITE, 1 King Bed, Terrace w/ Jacuzzi, SpaTreatments, Butler Service

  • Max. number of persons: ‌3
  • Area: From 73
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu(...)

GRAU SUITE, KING SIZE BED, TERRACE TO THE CARIBBEAN SEA, HYDROMASSAGE

  • Max. number of persons: ‌3
  • Area: From 73
  • Views: Ocean/Sea view *
  • Most of the accommodation: Duplex *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu(...)

LEGEND SUITE, 1 King Size Bed, Sea View, VIP Treatment, Butler Service

  • Max. number of persons: ‌3
  • Area: From 73
  • Views: Sea side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu(...)

AMARAL SUITE, 1 King Size Bed, Terrace, Sea View, VIP Treatment, Butler

  • Max. number of persons: ‌3
  • Area: From 216
  • Views: Ocean/Sea view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu(...)

FERNANDO BOTERO PRESIDENTIAL SUITE King Size Bed, 17th century monument, VIP treatment, butler

  • Max. number of persons: ‌2
  • Area: From 147
  • Views: City side, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu(...)

Our restaurants and bars

RESTAURANTE 1621

Type of cuisine: Gourmet

A place where traditional Old World cuisine is fused with ingredients from the new continent to create a multi-sensory experience that will please even the most discerning of palates.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CLAUSTRO

Type of cuisine: Brasserie

With a welcoming atmosphere and a traditional gourmet brasserie service, offering French dishes fused with the best Caribbean products, served buffet-style and à la carte.

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Found next to the hotel's swimming pool, the pool bar is the ideal place to indulge in a refreshing cocktail alongside a variety of menu options. Enjoy a unique atmosphere while basking in Cartagena's sun and its tropical climate.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CORO LOUNGE BAR

Photo non contractuelle / Strictly non binding

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 328 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

3,515 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,274 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.7/5

Anonymous Couples - 08/06/2019 AccorHotels certified review

fabulous employees...pool fitness center.....Our tour by locals had to cancel at the last minute, and the hotel arranged for a wonderful private guide. The hotel was very helpful with restaurant suggestions and directions.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Too much hype and buzz for nothing

Customer review rating 4.7/5

Axel Business - 07/06/2019 AccorHotels certified review

Santa Clara Hotel exalts their luxury and service with exuberance. But when looking into details and having spent 3 full days at the hotel, one realizes the USD450 a night are not worth the stay. Hotel rooms are very small, the only glass round table looks from Ikea and so small one can barely work on your computer. Finally, most of the facilities and services mentioned in the room rate are charged for an additional fee: the spa facilities for example. The personal butler service is useless, after asking for butler service everything comes at an additional cost.

Dear Axel Galit C., Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Wonderful stay

Customer review rating 4.7/5

Raj Business - 06/06/2019 AccorHotels certified review

I was there for the Citywire event last week and was very impressed with everything! The food, the drinks, the service, the venue. Thank you to everyone on the staff for all of your help throughout the event and helping ensure we had the best experience possible! We'll definitely be back!

Dear Mr. Raj We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Hotel was great room price for value not as much.

Customer review rating 4.7/5

Andrea R. J. Friends - 04/06/2019 AccorHotels certified review

Hotel was great room price for value not as much.

Dear Mrs Andrea Rose J., Thank you very much for taking the time to write your opinion after your stay at the Sofitel Legend Santa Clara. We really appreciate your punctuation and comment, your opinion is very important for us. It is for us very important to offer our guests exclusive luxurious experiences and this is why we merge the architecture, modernity, nature and art. We regret that our prices have not adjusted to your expectations; we are in line with our area and market regarding to the level and prices of our services and products. Thank you again for your comments and we will be all very happy to welcome you again in your next visit to “La Heroica” Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Excelente

Customer review rating 4.7/5

Aida R. Couples - 04/06/2019 AccorHotels certified review

Very good

Dear Sra Aida R., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Perfect stay

Customer review rating 4.7/5

Lisa H. Friends - 03/06/2019 AccorHotels certified review

What a special place and the best personalized service

Dear Mrs Lisa H, We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator
Customer review rating 4.7/5

Luis H. Couples - 03/06/2019 AccorHotels certified review

Excellent

Dear Mr. Luis H, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

The best sofitel stay of my life

Customer review rating 4.7/5

Anonymous Couples - 02/06/2019 AccorHotels certified review

Super attentive and personable staff. Beautiful hotel. Top notch experience.

Dear Guest, It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Heyder Baldiris Serrano Guest Experience Coordinator

Fantastic

Customer review rating 4.7/5

Alexa C. Friends - 02/06/2019 AccorHotels certified review

Amazing, beyond my expectations.

Dear Mrs. Alexa C., We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Luxurious Respite

Customer review rating 4.7/5

Tania Families - 01/06/2019 AccorHotels certified review

We loved our stay at The Santa Clara, a wonderful respite from a busy South American trip. The hotel is truly beautiful and is very relaxing. Staff is helpful and the rooms are lovely. We highly recommend.

Dear Mrs.Tania, It is a real pleasure to see that you took the time to share with details your experience with us. This is exactly what we work for, unforgettable experiences and unique memories. We would also like to thank you for recommending us as a luxurious and relaxing hotel. I will share your comments with our team, They will be delighted to read your impressions. We will be happy to welcome you again in your next visit to Cartagena. Heyder Baldiris Serrano Guest Experience Coordinator

Disappointing

Customer review rating 4.7/5

Anna T. Couples - 31/05/2019 AccorHotels certified review

The hotel facilities are 5* , but the stuff is definitely lacking in training. No personal attention at all. Standing in the quit area of the spa chatting and doing dishes while guests are trying to relax. Forgetting drink orders. Closing down the pool at 4pm while guests are trying to enjoy it and blasting loud music will 10pm with lights and dj outside of the room. When we were checking out no one even asked us how our stay was.

Dear Mrs Anna T., Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

outstanding

Customer review rating 4.7/5

George Y. Couples - 28/05/2019 AccorHotels certified review

perfect in every sense

Dear George y., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator.

Great Service in a Beautiful hotel in Cartagena

Customer review rating 4.7/5

Marcela G. Solo - 28/05/2019 AccorHotels certified review

Hotel Decor and setting are perfect for the Colonial City. Food and services are of very good taste, and impecable. Rooms with a beautiful view and great comfort. Congratulations again.

Dear Marcela Garcia Conti , We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Fantastic

Customer review rating 4.7/5

Alex Business - 28/05/2019 AccorHotels certified review

Extraordinary Service and Facility

Dear Alex, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Complaint

Customer review rating 4.7/5

Anonymous Families - 27/05/2019 AccorHotels certified review

We stayed at the hotel from 13 th -16 th May and we stayed in a junior suite . On 15 th May I had left my purse in the suitcase and had forgotten to lock it up .this was the only time I did not have my purse on me The next day we left for Cusco and when I went to exchange some money at Cusco airport did I realise the money was missing. I had 400 usd and 200 euros and Inr 100 . Someone had taken 300 usd and 80 euros and 100 inr from my purse .because all the money had not been taken I did not realise that the money had been stolen . I do agree that my suitcase was not locked,I did not expect this to happen from a hotel Like yours ... Anahita D.

Dear Anahita D., First of all I would like to thank you for your preference during your stay in Cartagena and also for taking the time of filling out our survey and sharing with us your comments regarding your stay. At the Sofitel Legend Santa Clara, we strive to provide a superior service experience for every customer; therefore your impressions are very important to our organization. Your security and comfort are our two main priorities, that is the reason why our guests keep preferring us upon other hotels. we are very concern about your comments, this is or the kind of perception we want our visitors have about us and also is not the kind of experience we are willing to offer to those who choose Sofitel Legend Cartagena. Since the moment we got your comments regarding your stay, we proceeded to open an intern investigation and I will email you again once we get all the results from the tests performed. We remain at your disposal. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Great Hotel

Customer review rating 4.7/5

Bob R. Couples - 23/05/2019 AccorHotels certified review

We were disappointed with our room, had a view of a wall. We were able to change to a pool view. The rest of the visit was excellent. Jesus went overboard accommodating our needs and requests.

Dear Bob R., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator.

Amazing

Customer review rating 4.7/5

Leah Couples - 23/05/2019 AccorHotels certified review

Everything was perfect, I wouldn’t change absolutely nothing about my staying. The room, the staff and the food was top notch.

Dear Mrs. Leah , We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator
Customer review rating 4.7/5

Anonymous Friends - 21/05/2019 AccorHotels certified review

Excellent Everyone was extremely pleasant and very helpful

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Nice hotel

Customer review rating 4.7/5

Simon M. Couples - 20/05/2019 AccorHotels certified review

Nice hotel but you hav to change the bed mattress! Very uncomfortable . We stayed four nights and had to change rooms, both rooms had same mattress with a “soft” top. So uncomfortable, Back ache every day.

Dear Mr Simon M., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. I would like to apologize for your Mattress; I can assure you that this is not the product quality that we strive to provide to our guests. Actually we are used to receive compliments about tour beds. At Sofitel Legend Santa Clara, we strive to provide the highest quality of service and product. To do so, we welcome each and every comment and take measures to ensure experience we create for our guests is a memorable one. I will share your review with our team. Thank you again for sharing your experience, and we look forward to having the opportunity to serve you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Great and relaxing stay for our anniversary

Customer review rating 4.7/5

Mario Couples - 18/05/2019 AccorHotels certified review

We have planned a great trip to celebrate a new anniversary. Santa Clara was knows to us and it blends so we'll with magnificent Cartagena.

Dear Mr. Mario, It is a pleasure to us knows that you spent a wonderful stay, Sofitel Santa Clara will remain part of your shared family memories, Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator
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