Sofitel Legend Santa Clara Cartagena Hotel 5 stars

TripAdvisor rating 4.5/5 2,318 reviews
Sofitel Legend Santa Clara Cartagena
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+ 27 Services
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Hotel extras

  • In the heart of Cartagena

  • French style and local culture

  • Tradition and innovation

  • Personalized Service

  • Best South American hotel - Conde Nast Traveler Reader's Choice Awards 2018

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • RAFAEL NUNEZPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29
Barrio San Diego
(STATE) BOLIVAR

cartagena
colombia

Tel: +5756504700

Fax: (+57)56503050

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    RAFAEL NUNEZ At 2.8km / 1.74 miles - Shuttle paying

  • By helicopter

    RAFAEL NUÑES INTL AIRPORT At 2.8km / 1.74 miles

  • By car

    ANILLO VIAL At 22km / 13.67 miles

GPS :10.428294, -75.547714

Our accommodations

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

CLASSIC ROOM, 1 King-Size Bed, Interior View

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room

SUPERIOR ROOM, 1 King-Size Bed, Balcony or Terrace, Pool View

  • Max. number of persons: 3
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

SUPERIOR ROOM, 2 Single Beds, Balcony or Terrace, Pool View

  • Max. number of persons: 3
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

DELUXE ROOM, 1 King-Size Bed, Butler Service

  • Max. number of persons: 3
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, Colonial Area, Butler Service

  • Max. number of persons: 3
  • Area: From 43
  • Wireless internet in your room

DUPLEX SUITE, 1 King Size Bed, Colonial Area, Butler Service

  • Max. number of persons: 3
  • Area: From 70
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room

SPA SUITE, 1 King Bed, Terrace w/ Jacuzzi, SpaTreatments, Butler Service

  • Max. number of persons: 3
  • Area: From 73
  • Wireless internet in your room

GRAU SUITE, KING SIZE BED, TERRACE TO THE CARIBBEAN SEA, HYDROMASSAGE

  • Max. number of persons: 3
  • Area: From 73
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room

LEGEND SUITE, 1 King Size Bed, Sea View, VIP Treatment, Butler Service

  • Max. number of persons: 3
  • Area: From 73
  • Wireless internet in your room

AMARAL SUITE, 1 King Size Bed, Terrace, Sea View, VIP Treatment, Butler

  • Max. number of persons: 3
  • Area: From 216
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room

FERNANDO BOTERO PRESIDENTIAL SUITE King Size Bed, 17th century monument, VIP treatment, butler

  • Max. number of persons: 2
  • Area: From 147
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

Our restaurants and bars

RESTAURANTE 1621

Type of cuisine: Gourmet

A place where traditional Old World cuisine is fused with ingredients from the new continent to create a multi-sensory experience that will please even the most discerning of palates.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CLAUSTRO

Type of cuisine: Brasserie

With a welcoming atmosphere and a traditional gourmet brasserie service, offering French dishes fused with the best Caribbean products, served buffet-style and à la carte.

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Found next to the hotel's swimming pool, the pool bar is the ideal place to indulge in a refreshing cocktail alongside a variety of menu options. Enjoy a unique atmosphere while basking in Cartagena's sun and its tropical climate.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CORO LOUNGE BAR

Photo non contractuelle / Strictly non binding

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 328

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

3,709 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,318 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A Wonderful place to stay in the Old City of Cartagena

Customer review rating 4.7/5

Stephen Families - 11/09/2019 AccorHotels review

Everything about the hotel was above expectations from the moment we checked in. By the end of the first day, the staff knew our names and our room number before we could get the words out of our mouths. The service, from the front desk, to the concierge, to the bell staff, to the wait staff and especially the kitchen staff was first rate. My wife and I have reasons to return to Cartagena in the near future and the Santa Clara will be our first choice.

Dear Stephen, We highly appreciate your kind comments about your stay with us. Our team, who work every day to create memorable experiences, will be very happy to know that you recognize the effort they make to help you have a Magnifique experience. It is a real pleasure for me to hear the magic of our historical monument became important for your stay in Cartagena. We will be all waiting for you to come back very soon. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator.

Nice hotel, good location.

Customer review rating 4.7/5

Mdgirl Couples - 09/09/2019 AccorHotels review

Nice hotel. I wish we had been on a higher level however. Bed was comfortable, front desk and concierge were great. People looked at us like we were strange thoughout the hotel because we were black? Not sure I will return to Cartagena but the hotel staff were fine.

Dear Mrs. Mdgirl, First of all I would like to thank you for taking the time to share your impressions about our Hotel with us. At Sofitel, we strive to provide a superior service experience for every customer; therefore your impressions are very important to our organization and your satisfaction and comfort is our priority. We are glad to read that you found our staff great However, I am also very sorry because your stay didn’t meet your expectations; Cartagena City and at the hotel we are very inclusive and we do not support this kind of behavior however we would like to offer our sincerest apologies for this situation. . Thank you again for sharing your experience, and we look forward to having the opportunity to serve you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Just OK

Customer review rating 4.7/5

Matt M. Friends - 09/09/2019 AccorHotels review

I thought the hotel was great, but due to a plane issue I was delayed a night in arriving and they charged me a no show fee of $400+. Kind of dampened my experience. I will stay at another hotel next time I'm in Cartagena

Dear Mr. Matt M., First of all I would like to thank you for your choosing Sofitel Legend Santa Clara as your preference hotel in Cartagena and reporting your observations to us. We appreciate your feedback as the most valuable tool to evaluate our services and improve ourselves where needed. I deeply regret that your great impressions of our hotel were hindered by your experience with your reservations, however all the cancellations and changes policies are shared with the guest during the reservation process and in case yo need to do one of this, it must be done at least 72 hours before arrival in order to avoid the charges for No shows, taking in account your situation in special , flights delays don´t not apply for avoiding this fee. At Sofitel Legend Santa Clara, we strive to provide the highest quality of service and product. To do so, we welcome each and every comment and take measures to ensure experience we create for our guests is a memorable one. I will share your review with our team. Thank you again for sharing your experience. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator
Customer review rating 4.7/5

Anonymous Families - 08/09/2019 AccorHotels review

Very helpful staff

Dear Guest, Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share it with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind review is highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Great hotel and beautiful city

Customer review rating 4.7/5

Carolina Families - 07/09/2019 AccorHotels review

It was a great experience I had the chance to relax and enjoy the sun.

Dear Mrs. Carolina , We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

beautiful and relaxing

Customer review rating 4.7/5

Sarah K. Families - 06/09/2019 AccorHotels review

Beyond expectations. Such a beautiful hotel.

Dear Sarah K., We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator.

Dr. W’s Stay at the Hotel Santa Clara, Cartagena, Columbia

Customer review rating 4.7/5

Dr. W. W. Solo - 05/09/2019 AccorHotels review

Enchanting ! An aesthetic experience everyone should have at least once in their life time, as moving as a Gabo story....

Dear Dr. Witold W., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Favorite Hotel in Cartagena

Customer review rating 4.7/5

M O. Friends - 31/08/2019 AccorHotels review

We love the Santa Clara. The hotel is gorgeous and the staff is always attentive and amazing. We stay here every time we visit Cartagena and call it our second home.

Dear Mr. M. O., We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and also thank you for considering us your second home we hope to welcome you back soon in the sunny Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Outstanding!

Customer review rating 4.7/5

Kristina S. Families - 29/08/2019 AccorHotels review

Everything was perfection! From the warm greeting and cold refresher towels on arrival, to the warmth and hospitality of every staff member, to the impeccable attention to detail by the room attendants! Sublime!

Dear Kristina S., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

That was awesome!

Customer review rating 4.7/5

Nada J. Families - 28/08/2019 AccorHotels review

The hotel is a Bless! We enjoyed every single moment we spent in Sofitel Legend Santa Clara.. The team is outstanding especially Daniella Torres who is one of the best guest manager I ever met, Luis and Jaider were exceptional, helpful and always available!

Dear Nada J., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is our pleasure to hear that you had a wonderful time here at the Sofitel Santa Clara. We will be more than happy to welcome you again, we feel very proud of our staff, we will share your comments with The Guest Relations Team, we are all glad that they made your stay perfect and enjoyable. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

The service was excellent

Customer review rating 4.7/5

Frank N. Families - 22/08/2019 AccorHotels review

From check in to check out the service at the Sofitel was amazing. Everyone looked after our family with the highest of care and attention. The location and beauty of this hotel was second to none in Cartagena.

Dear Frank N., We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers expectations.Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Small, noisy room

Customer review rating 4.7/5

G R. D. Friends - 22/08/2019 AccorHotels review

Friendly and effivient service in coffee shop, worst mojitos in town in barl

Dear G R D., Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

the place is unque

Customer review rating 4.7/5

Michelangelo M. Couples - 21/08/2019 AccorHotels review

The building is the main attractiveness, also the restaurant 1621 is superlative. Rooms so so. Service ok but not sensational. I stayed in W Bogotà and service was wonderful above my expectations. Swimming pool very good

Dear Michelangelo m., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is a real pleasure for us to know that your experience with us was memorable. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us.We would also like to apologize for any misunderstanding presented during your stay; please rest assured that we are already taking care of it. We will be more than happy to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Modern amenities combined with old world history produces an amazing personality for the property.

Customer review rating 4.7/5

Rob D. Business - 21/08/2019 AccorHotels review

I appreciated the service from the moment I walked through the door - everyone was smiling and eager to help. The rooms were clean and the views are incredible. The location is also very good - close to everything to experience the culture and nightlife of Cartagena. I was most pleased with the tour from Mariana - she is proud and knowledgeable about the property and is a great representative fro the property.

Dear Rob D., It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations.We hope to have the pleasure to welcome you again in your next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

The Staff

Customer review rating 4.7/5

Robert T. Couples - 19/08/2019 AccorHotels review

This is the best hotel my wife and I have ever stayed in. Of course the hotel property is beautiful but the staff is the best I have ever been exposed to. Every morning we were pleasantly treated by Kevin or Elkin and Manuel at the pool knew what drinks I wanted to order without asking and always with a big staff. However, Carlos who took our bags to our room was the best by showing my wife and I around the hotel. We would love to come back again.

Dear Robert T., We are delighted to know that you had a "magnifique" time in the Sofitel Legend Santa Clara. It is nice that you had the opportunity to experience our legendary services. We appreciate your comments and rest assured that I will share them with our team, especially with Kevin, Elkin, Manuel and Carlos. We will be expecting you for your next visit to the magic Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Absolutely refreshing experience with constant care and attention

Customer review rating 4.7/5

Veronica B. T. Couples - 19/08/2019 AccorHotels review

I got married at the Sofitel Santa Clara August 3rd 2019. To say the hotel exceeded my expectations is an understatement. I felt constantly supported and understood. The hotel was so attentive to my needs. I would suggest to all of my family and friends to stay at the Santa Clara if they ever visit Cartagena. This was a completely memorable and perfect experience thanks to the hotel. Pure class.

Dear Veronica B. T., We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Sincerely Heyder Baldiris Serrano Guest Experience Coordinator

a relaxed first class hotel we love the experience it was our second visit

Customer review rating 4.7/5

Peter K. Families - 19/08/2019 AccorHotels review

great pool and service, wonderful breakfast

Dear Peter K., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Great stay, excellent service, room and ammenities

Customer review rating 4.7/5

Daniel S. Solo - 19/08/2019 AccorHotels review

The Hotel in general was perfect for my stay. the room was great and very good service.

Dear Daniel S., It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

The beauty and attention to detail surpassed all expectations!

Customer review rating 4.7/5

Olga R. Families - 18/08/2019 AccorHotels review

From the moment I contacted the staff regarding my questions and wishes a week prior to arrival, they were attentive and quick with their responses. Once we arrived everything was taken care of and handled with the utmost professionalism and care. There is not one thing I would change about the services that were provided - truly a remarkable experience! Our butlers were by far the most service oriented staff we've ever experienced. Edson, Rudy, Jaider, and Luis made sure we were always taken care of through texting and What's App. What a convenient way to ask questions and get things done! Edson arranged a wonderful trip to Las Islas del Rosario that was our family's favorite excursion. He also made wonderful suggestions for restaurants, a private walking tour, and shopping - all of which we loved. We wished we would have had more time to learn more about the hotel but fortunately we were able to have Jaider give us a quick tour and history of the crypt. Since our visit was a short one, I didn’t see the Experiences Menu until the day we were leaving, which we were rather bummed about. Next time we visit we will be doing a lot more from that menu! Again, we left Cartagena with a full heart and a desire to come back - well done to the incredible staff at the Sofitel Legend Santa Clara Hotel!

Dear Mrs. Olga R., We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team especially with Edson, Luis, Jaider y Rudy and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Unique hotel full of history

Customer review rating 4.7/5

Anonymous Couples - 17/08/2019 AccorHotels review

Unique

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator
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