Hotel - Sofitel Legend Santa Clara Cartagena
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Sofitel Legend Hotel

Sofitel Legend Santa Clara Cartagena Hotel

Calle Del Torno 39-29  Barrio San Diego  (STATE) BOLIVAR 
  CARTAGENA
COLOMBIA

1,849 reviews
TripAdvisor Rating Based on 1,849 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • RAFAEL NUNEZ
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Kayaking (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center (Nearby)

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

  • 123 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 121 family rooms
  • 20 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • Automatic temperature control
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating Based on 1,798 reviews

Our guest reviews for Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,849 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor certified review
Couples - 17/07/2017
« Sofitel Santa Clara Cartagena »

The Santa Clara is a world class hotel of course, one of 6 Sofitel Legends worldwide, but noteworthy also for terrific bartenders (Carlos and Jairo) at El Coro Bar and Lounge. Courteous, engaging humorous and talented mixologists.

TripAdvisor certified review
813seanr Solo travel - 14/07/2017
« Beautiful hotel, great location »

Hotel is a beautifully maintained and centrally located in Cartagena. Service was great and staff friendly. My only complaint is the noise. The rooms backed up to the main strip and Cartagena stays up late. Expect loud instruments and people walking by late into the night. Construction on the property commenced early as well and was right above my room. Not even a pillow over my head took away the noise. I would still recommend the hotel, just ask for a room not facing the water and ensure there is no construction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 813seanr, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am really sorry for the mentioned experience; please allow us to express our sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalia Pedraza Hernández Guest Experience Coordinator

AccorHotels certified review
Dana J. Families - 12/07/2017
« My every need was anticipated just right »

We enjoyed the restaurant, the pool, the spa, the concierge service. Please pass on our Thanks to Carlos, Raphael, Jesus, Marco, Andrés and many others for making our stay wonderful.

AccorHotels certified review
Debbie Friends - 12/07/2017
« Excellent Hotel »

This hotel was amazing. From the food, to the service, to the small details in each room. The property was beautiful, the spa and treatments were amazing and the location was perfect.

AccorHotels certified review
Mike Couples - 11/07/2017
« A fortress of luxury in the fortress of the old city »

My wife and I were very, very happy with our stay at the Sofitel Legend in Cartagena. Overall, we found the hotel to be very luxurious and our room to be outstanding. The next time we find ourselves in Cartagena, we will be sure to pick the Sofitel for our stay!

AccorHotels certified review
Ian Couples - 09/07/2017

Wonderful

AccorHotels certified review
Fabio T. Families - 09/07/2017
« Amazing »

The hotel is amazing and the staff extremely friendly and helpful. Amazing amazing place.

AccorHotels certified review
Anonymous Couples - 09/07/2017
« Most things were 10/10 but fell short in some areas »

Overall, we enjoyed our stay. The setting was beautiful, the service was generally very good, the staff were friendly and the rooms were kept immaculately. We did have a few issues though and I don't think I would recommend the Hotel to a friend. We were expecting a top hotel and felt that we had paid enough money for our stay so that we wouldn't have to deal with these annoyances. I got the impression that the hotel staff while courteous, professional and pleasant did not know how to deal with a conplaint. Griviences were as follows: - on the first night of our stay, we arrived late and went to the bar for a few drinks. We were so excited to be there and we're really looking forward to a few days relaxing. We went for a few drinks at the bar and then went to bed. We were awoken at 8:30am by construction. Jack hammers right outside our room. We were exhausted. I called reception and requested that we change to another room. I then went for a run because I needed to get away from the din. When I got back, my fiancé said that they had called and she had asked them to give her 30 minutes to pack up our things. That had been an hour befote I got back and there was still no sign of them so she called again. Another 30 minutes or so went by and I went down to reception to find out what was going on. This was about 11:45 on the first day of our vacation after very little sleep and no breakfast. Not the ideal start. - when we moved rooms, a day later we got a note apologizing for the inconvenience along with some fruit. I guess it was ok but to me, fruit is one of the cheapest commodities in Colombia so i think a nicer gesture would have been some money off the bill, a bottle of wine or something like that. - our original room had a balcony. When we were moved, we had no balcony. It felt like a downgrade. - on the 3rd or 4th day of our stay I got up early to run and then went back to bed to rest for a few hours. I had just nodded off when the phone rang. I answered and somebody started speaking in Spanish. I requested English but the person on the other side only spoke Spanish. This happened 5 times over the course of the next hour. I eventually called the front desk and had someone come up to disconnect the phone. There was no "do not disturb" function on the phone. What I dont understand is how someone was able to get through to a room phone so easily. I would have thought that normally the hotel switchboard operator would screen these calls. - on our last day, the TV wouldn't work. It had worked fine all along and we had gotten a notice that they would be upgrading the system the day before. Again, this is not a huge deal but for a high end hotel, the TV should work. - I got laundry service done twice. Just a few t-shirts and underwater. The bill came to about $300. To be fair, the staff called and said that because the second batch of laundry was the day before we left, they would have to expedite and this would cost double. I agreed to this premium cost thinking how much could it really be for a few t-shirts, sock, etc. I guess I was naive and should have looked at prices more carefully but still, $300 feels like extortion. I mean, the same laundry here in NYC would have cost $20. Maybe $30 if I put the rush on it. So all in all, while the hotel did a lot of things right, if i were to spend the same money elsewhere, I wouldn't have had these issues or if I had, the hotel staff would have been more apologetic and attentive.

AccorHotels certified review
Frank Couples - 09/07/2017
« Amazing. The staff was incedible »

The views of the pool and sea were splendid. The staff took care of our every need. They really cared about our experience and safety.

AccorHotels certified review
Hanoi M. Solo - 09/07/2017
« Disappointing for a 5 stars hotel »

Hotel has beautiful spaces but there's a lack of attention to detail and service is not great. A few examples: - During breakfast my first day I was only greeted when I had already been there for 10min. I wasn't even offered a coffee or hot drink and I had to chase down the waitress to get it. Not only that I wasn't informed I could order eggs for example so I only tried the omelette that was pre-made (and cold) - I had a problem with the shower and I had to wait in my bath rope for a total of 25min and I had to make several calls to front desk as the maintenance people took their sweet time to show up. After they came I also had to call to have the cleaning service coming to clean up the mess. This should've been done proactively. I didn't receive a follow up call either. - In the swimming pool I didn't receive any help to find a place with a shadow or offered towels. Honestly, I've been to quite a few 5 stars hotels in my life and this was truly disappointing.

AccorHotels certified review
Dr. M. Couples - 07/07/2017
« Dr. Michael »

This was the best hotel I have ever stayed at. The service, food, decor, pool, room was all perfect. The general manager David is the best I have ever dealt with. I had 2 butlers, Hayder and Osvaldo, were also amazing. These 3 men really made it great. Thank you again to them !!!

AccorHotels certified review
Anonymous Friends - 05/07/2017
« Luxury hotel with all the comforts one desires »

From check-in to check-out, I had an absolutely exceptional experience. Everyone is so friendly and greets you with a smile. From recommendations and reservations for places to eat, to booking an excursion from the Rosario islands, the Sofitel Santa Clara took care of every need. The cocktails at El Coro bar were exceptional, the food at The Claustro restaurant was superb. The rooms were spacious and the bed was super comfortable (I need to find out what kind of mattress and pillows they use). The rooms were filled with all modern amenities A special commendation to Edson, Edith (El Coro) and Marisol (I forget her name, at Claustro), who made the stay extra-special. I will definitely be returning!

AccorHotels certified review
Liliana Solo - 04/07/2017
« The only issue was with three phone calls that were transferred erroneously but the hotel was extremely gracious  »

I did not want to leave the Santa Clara. It is a paradise and the staff is truly lovely and caring.

AccorHotels certified review
Chris L. Couples - 03/07/2017
« Fantastic »

Wonderful. Great facilities and superior service. e

AccorHotels certified review
Anonymous Business - 30/06/2017
« Incroyable! (incroyablee???) Santa Clara is astonishingly perfect in every detail and the smile on every staff member's face. »

You will have to wait till I write it up -- my deadline is in a few short weeks and it will be in print this October. I will send a PDF.

AccorHotels certified review
Charlie B. Couples - 30/06/2017
« Great Honeymoon!  »

My wife and I had an amazing stay here at the Sofitel Santa Clara. The service at the hotel really allowed us to relax and the Head butler, Osvaldo, was outstanding. He booked restaurant reservations (all the food was amazing) and provided great mid day destinations. All in all, great place and we will be back for sure.

AccorHotels certified review
Erika Friends - 28/06/2017
« Excellent »

Extremely enjoyable and relaxing. Very helpful and pleasant staff. Great customer service

AccorHotels certified review
Anonymous Couples - 27/06/2017
« Excellent  »

Great customer service and beautiful property.

AccorHotels certified review
Anonymous Friends - 27/06/2017
« Beautiful and relaxing »

Great stay - extremely helpful and kind staff, delicious food, beautiful surroundings

AccorHotels certified review
Jessica Families - 25/06/2017
« Very accommodating!! »

Wonderful!

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