Hotel - Sofitel Legend Santa Clara Cartagena
Sofitel Legend Hotel Sofitel Legend Hotel

Sofitel Legend Santa Clara Cartagena Hotel

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4.5/5 2,051 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • RAFAEL NUNEZ
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Kayaking (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

  • 125 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 121 family rooms
  • 20 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WiFi in your room
    • Automatic temperature control
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating Based on 2,666 reviews

Our guest reviews for Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,051 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
E D. Friends - 16/05/2018
« Good stay but disrupted sleep on the first night »

It was good but our first room had some humming noise that was not loud but disrupted our sleep. The issue could not be resolved so we had to move room on the second night, which was a bit of a hassle (to repack and unpack).

AccorHotels certified review
John A. Friends - 15/05/2018
« Mr. John A. »

Everything was absolutely amazing...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra Milena A., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is a real pleasure for us to know that your experience with us was amazing. We will be more than happy to welcome you again in the near future. Best regards, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Joe H. Families - 15/05/2018
« The service was terrific, the experience was extraordinary. »

The Santa Clara was everything you would want in a top of the line hotel. Service was near perfect. the staff was friendly, responsive and helpful in every way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph Raymond H., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. We are very proud of our team since our award-winning service and staff helps us deliver unique luxury experiences. We hope having the pleasure to welcome you again very soon. Regards, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Juan J. R. Couples - 14/05/2018
« It was great »

Attentive, cordial and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan Jose R., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
David Couples - 14/05/2018
« A beautiful hotel »

I was treated very well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David G., We are glad to know that you enjoyed your stay with us in our 17th century monument. Our award-winning service and staff helps us deliver unique luxury experiences. That's one of the reasons why we are very proud of our team. Thank you for your kind comments, we hope you visit us again. Cordially, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Maturebizman Couples - 13/05/2018
« Exquisite »

Five star care in every respect and in a 400 year old convent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas J C., Thank you so much for sharing your opinion with us after your stay at the Sofitel Legend Santa Clara. The beauty of our hotel is thanks to the architecture of the ancient convent built in 1621. We keep the colonial style with some contemporary decorations in order to give our building a sophisticated atmosphere. All our staff will be pleased to know that your stay with us was memorable and we will be delighted if you decide to come back to the Sofitel Legend Santa Clara. Kind regards, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Jodi Families - 12/05/2018
« Amazing »

Everyone was great warm friendly the service the staff the hotel the food Rudy the butler I couldn’t ask for anything better as it was the best !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jodi Dawn G., We highly appreciate you took the time to review your experience with us. It is a real pleasure to know that your experience in the Sofitel Legend Santa Clara exceeded your expectations. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I will share your comments with our staff, especially with Rudy. I am sure that they will be happy to know that you enjoyed our services. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

TripAdvisor review
Luz Maria W Couples - 09/05/2018
« Most WONDERFUL Staff! »

My wife and I went to celebrate our anniversary and we had a majestic time! The hotel staff were friendly, charismatic, kind, warm, helpful and overall fantastic. From the bellman, security guards, pool guys, front desk staff, bar tenders were amazing. You can feel how happy the staff is to work at the Santa Clara Hotel. The Mojitos were delicious. Brunch out by the garden was an incredible experience. The hotel is very clean and the grounds are beautiful. We felt safe walking around the hotel. One suggestion to the hotel managers: The pool guys need a lifeguard chair. It is inconceivable to me that they have to stand and babysit spoiled children for so many hours. I had to get up and leave seeing how this guys have to deal with spoiled children and parents that do not do anything or say anything to their children. Cartagena was amazing! Thank you to ALL of the wonderful staff that made our stay so enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luz Maria W., We highly appreciate your compliments about your stay with us. At Sofitel we strive to create memorable experiences to our guests and to make them feel special and at home. On the one hand, we would like to thank you for choosing our hotel to celebrate such a special occasion as your anniversary.I will be my pleasure to share your opinion with our entire team and I am sure they will be as pleased as me to know that your experience was unforgetable. On the other hand, I will share your suggestion with our managers and I am sure they will take them as constructive comments that will help them to provide a superior service. It is a real pleasure for us to receive comments like yours and we will be more than happy to welcome you again in the near future and to celebrate a lot more special occasions for you. Regards, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Richard Business - 08/05/2018
« Nice historical building,and good personnel but needs to improve a lot »

I found the air conditioning system old,as I couldn´t set it to a minimun for no noise and no strong air current while sleeping.The minimun setting of the fan was too strong. The noise of the air conditioning is strong at night. The beds are not great The first night I slept with a disguting sewer smell coming from the bathroom,it was solved after I asked on the second day. The Tv minimun sound was too loud,or nothing. The gim is ridicoulously small. The gim assistant was great and helpful. The food in at the restaurant is much worse than the restaurants around(lunch and dinner) The breakfast is good. At peak times the breakfast may take a long time for a coffee or eggs. The cellphones antennaes in the roof (just over my room)are a pity for such a luxury hotel in terms of radiation and health. The staff in general is friendly and effective.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Richard, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Guest Relations Manager was aware of your opinion of your stay from the day of your check out, and she personally proceed to share all your comment with the corresponding area. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
John C. Friends - 08/05/2018

Overall my experiance was satisfactory but not exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We highly appreciate you took the time to review your experience with us. At Sofitel, we strive to provide a superior service experience for every customer; therefore your impressions are very important to our organization and your satisfaction and comfort is our priority. I am glad to hear that your experience with us was satisfactory but i would be delighted to read it was excellent. We hope to have the opportunity to welcome you and your friends with us. Jimmy our pool bar manager and I, will be waiting for you to give you a proper welcome. Thank you again for sharing your experience with us and we hope to welcome you again in your next visit to this magical city. Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Saul B. Friends - 06/05/2018
« The Staff is great. Specifically, Amanda the hostess at breakfast and Rudy, one of the butlers »

Beach and Relaxation. Food was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saul B., Thank you very much for your comments after you recent stay with us. All the Sofitel Legend Santa Clara team will be very happy to read your opinion as they work hard every day to create memories in our guests’ trips. We appreciate your impressions and we hope you come back soon to Cartagena and you visit us again. Cordially, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Bret K. Friends - 04/05/2018
« Lovely hotel; warm, personal, and attentive service »

Staff were extremely warm and attentive, especially in the Claustro restaurant, where I ate breakfast, and at the front desk. In the restaurant my name was remembered, and that I liked to read the New York Times while dining. I was particularly pleased with Natalia Corredor at the front desk and Julieth and Maria in the Claustro restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bret Michael K., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is very nice to read your review and be aware of your satisfaction after your stay with us and your breakfast in El Clautro restaurant I will share your opinion with our staff, especially with Natalia, Julieth and Maria. I am sure they will be as pleased as me to know that your experience was memorable. Thank you for choosing us for your stay in Cartagena and we hope you come back soon. Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Robert A. Families - 04/05/2018
« Would stay here again, great hotel »

This is home hotel for our daughter in law family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Wayne A., We highly appreciate your compliments about your stay with us. At Sofitel we strive to create memorable experiences to our guests and to make them feel special and at home. It will be a pleasure for us to welcome you back in your next visit to “La Heroica” Cartagena. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Romo Business - 02/05/2018
« Perfect location and exceptional service »

I was there on a short stay, but nonetheless my stay was great. I was impress with the way the hotel kept the historical aspect while also incorporating modern amenities. Service was great, food excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronal M., We would like to thank you for taking the time to share your impressions after your stay at the Sofitel Legend Santa Clara in Cartagena. It is a pleasure for us to read that you have enjoyed the mix of history, nature and local art. Our hotel is divided into two areas: the colonial area around the central courtyard where our suite and junior suite style rooms are located; and the Republican area placed around the pool with a more contemporary and modern rooms and where the classic, superior and luxury rooms are located between the first and fifth floor. We appreciate your comments and we will be all very happy to welcome you again in your next visit to “La Heroica” Cartagena. Regards, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Gary B. Couples - 01/05/2018
« Very nice hotel in center of the old city. »

The hotel building is amazing and located within the walled old city. Rooms are comfortable and the beds are great. Very nice pool and pool service. My only complaint is the quality of the food. The quality of the food does not match the rest of the hotel and changes should be made.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary Bryant, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. We are glad to know that you enjoyed our “magnifique piscine” and privileged location. I will share your review with our staff and I am sure that your feedback will be an encouragement as we strive to continuously improve the quality of our services. We hope that you give us the opportunity to better serve you in the near future. Cordially, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
L. W. Friends - 30/04/2018
« very good experience »

nicely decorated hotel with good location. Staff are friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai Man w. L., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is a real pleasure for us to know that your experience with us was memorable. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I will share your comments with our staff and I am sure that they will be happy to know that you enjoyed our services and our facilities. Regards, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Niki L. Friends - 29/04/2018
« Wonderful old world experience »

Staff was friendly and courteous. Rooms very nice. Pool gorgeous Plenty of sun. Food very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Niki L., Thank you very much for taking the time to write your opinion about the Sofitel Legend Santa Clara. I am pleased to read that you enjoyed your experience and that you felt the charm of our pool area and staff. We really appreciate your impressions and comments and we hope you to come back soon to your home in Cartagena. Cordially, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Carlos H. C. Business - 27/04/2018
« As expected, mi overall experience in the Hotel, was very good. »

Although very short - only one day - my experience, along with that of my guests from India, was very good. Not only we felt well and confortable during our business meetings, but we also enjoyed the beauty an impressive architecture a of your premises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos C. Rengifo, We appreciate your kind comments about our property. It is pleasant for us to know that even in business trip, our guests can feel comfortable and at home since all our team works in order to create unique experiences for every guest. I will share your impressions with them and I'm sure they will be as delighted as me to know that you had a very good experience at our hotel. We will be pleased to welcome you again in the near future. Cordially, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Sharit Families - 26/04/2018
« Beautiful Oasis within the city walls »

From the moment my mom and I arrived at the Sofitel Legend Santa Clara we were warmly welcomed by the professional staff and made to feel at home. From the outside, you would never know that a beautiful, lush, tropical, courtyard awaits inside so that you get a bit of nature as an escape from the bustling city. Throughout our stay, staff made sure to take care of everything we needed and knew our names, which was a nice touch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shari T., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your mother feel special. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Michael R. Friends - 25/04/2018
« Fabulous. Perfect setting and service. »

Beautiful hotel. All of the staff — from Miguel the bartender, to Jeremy the coffee maker, to Edson the butler and everyone else — were friendly, professional and real. Superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Scott R., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. At Sofitel we strive to provide a superior service for every guest and we work in order to create memorable and special experiences. All our team will be pleased to know that your visit is unforgettable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Cordially, Daniela Martinez Torres Guest Experience Coordinator

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