Hotel - Hotel Mercure Sevilla Havane
Mercure Hotel Mercure Hotel

Hotel Mercure Sevilla Havane

3.5/5 4,107 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Public outdoor parking  (Nearby)
  • Air conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

178 rooms on 8 floors accessible via 2 elevators.The rooms have central air conditioning, a telephone, satellite TV, a safe and a refrigerator.

  • 178 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Automatic temperature control
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Hotel Mercure Sevilla Havane

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 4,107 reviews
Couples - 23/09/2018 TripAdvisor review
« Great Stay in Havana »

Great hotel with excellent staff - if you enjoy taking your afternoons easy with a Mojito and great live music then this is the hotel for you. The hotel is conveniently located in Old Havana and you're well within walking distance of museums and other attractions. The hotel is old, but it has so much charm and history that you can forgive some of the little issues you wouldn't expect in a brand new hotel. We were made to feel welcome from the very beginning and had a wonderful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Panhellenism, Thank you very much for your stay with us and taking the time to send us your comments; we are delighted you enjoyed your stay in Habana and at the Mercure Sevilla and hope to see you back soon. Regards Emmanuel Perot

nik26311 Couples - 20/07/2018 TripAdvisor review
« Reflects Cuba well. »

This beautiful historical hotel reflects Cuba well. Beautiful, old and in serious need of repair. While most of the staff are very warm and helpful, they are trying to do their best in a difficult situation. The decor in the foyer is beautiful and reflects the interesting history of the hotel. There is great musical entertainment every night and the dinning room decor and view is simply stunning. Having said that the hotel in general reflects Cuban need of serious repair. The lifts are a nightmare, only one of four works so it is hit and miss what floor it ends up on. Another lift works intermittently and got stuck between floors for 20 minutes. A big thanks to Anya and Anise for their friendly servicing of the rooms, with nice touches of towel animal decorations. The food at the hotel is ok, rather limited options in the dinning room, more varied at the foyer bar and breakfast items lacked refrigeration, eggs came quickly, coffee was strong and warm. Limited electrical fitting are lose and charging anything takes time. The hotel is handy to the main square and in walking distance to areas of interest like the Hemingway bar and the fabulous American cars of the 50s. We struck lucky with a taxi driver Alain who works from the hotel. He took us to Valerdero and Vinales for day trips at quite reasonable rates and we thank him sincerely for his courtesy and super driving. Go early to Valerdero as it's a couple of hours drive and there is many places to visit, the beach is stunning white sand and calm sea. We always felt safe to walk around, although we were not out after 11pm. We are very glad we made the trip to Cuba, it is a beautiful country and the people are warm and friendly. The architecture is incredible and many building are being renovated. We watch in interest to see this Cuban butterfly come out of it's chrysalis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear nik26311, Many thanks for posting your comments. Anya, Anise and the rest of the team appreciate very much all feedback. We hope we can welcome you back and show you a much better infrastructure in the very near future. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Pat B Couples - 25/04/2018 TripAdvisor review
« Pleasant old hotel in old Havana. »

This is a nice old building with some pretty features, such as the patio and the top floor breakfast room with glorious views over the city. Rooms were large and airy, TV, air con, plumbing etc all good but some areas, such as the bathroom sink, clearly are due for refurbishment. The hotel is well located - you are a short stroll from Old Havana and all its sights. Hotel had helpful staff. Breakfast was good, but lacked fresh orange juice (I am not sure this is available in Cuba).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pat B, Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us. Here we do have citrus trees (e.i: lime for mojitos!) but not enough oranges to produce fresh jouice. We do hope we can be part of your future travel plans. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Couples - 16/04/2018 TripAdvisor review
« Fabulous Hotel in Great Location »

This is a lovely hotel on the edge of Habana Vieja and close to the sea front. The rooms on the higher floors have great views across the city and out to sea. The room was large, really a suite, and clean and the beds were very comfortable. We ate breakfast on the ninth floor and it was a delight. The views were amazing and the live music was a real treat. All the staff were friendly and helpful and the service was excellent. We ate in the downstairs bar a couple of times and the food was always delicious and good value. In the evening there was a floor show in the lobby, with salsa dancers and live music-most enjoyable. The Museum of the Revolution is directly across the road, and te art galleries are close by. It was simple and quick to walk to all the squares and there were plenty of restaurants nearby. This is an excellent place to stay in Havana.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kathryngiles1, Thank you very much for your nice comment. I lov to read "All the staff were friendly and helpful and the service was excellent". We hope to welcome you again soon. Best regards.

Couples - 22/01/2018 TripAdvisor review
« Handy for Havana »

This hotel is very handy for sightseeing in Havana. It’s in the centre and you can walk to all the sights. It’s a little shabby-chic tired but very atmospheric and Art Deco ish. I would definitely stay here again. Breakfast is served on the ground floor and on the 9th floor (top floor) overlooking the city in a beautiful room. A very good breakfast as well. Why anybody would eat downstairs beats me. The rooms are satisfactory, clean and comfortable beds. A nice spacious pool with a bar serving food. The only downside of this hotel, if you call it a downside, is the loud persistent crazy music that there is no escape from, luckily you don’t hear it in the rooms. It’s great but enough is enough. To get internet you need to buy a card from the cashier for 1 CUC, 1 US Dollar, and scratch it to get the username and password. Then log on to the hotel hotspot and you will have 1 hour of internet. Half of Havana come into the hotel to do the same thing so early morning and late at night are the best times. These cards may not work in other hotels as they have their own cards so stopping people coming their hotel for their hotspot. I tried to check- in online with Aeromexico and American Airlines and was allowed. I’m not one for getting to the airport early but I turned up 2.5 hours before my flight and I was in the last 25% of the queue to check-in. Also check your terminal as they are not near each other. Aeromexico printed Terminal 2 but it was actually Terminal 3. Luckily my taxi driver checked it for me. I had a great 4 days in Havana, perfect amount of time for me. Have a good time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wjfr0st, Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us. I hope we can be part of your future travel plans. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

craigmO2738LV Couples - 19/01/2018 TripAdvisor review
« Good location - good service - nice staff. »

Good "old world" 5 star hotel - would have been VERY 5 star in the 1970's - getting tired but still has that old world charm about it. I don't like that Cuban hotels seem to charge more for 2 people being in a room - like we only used one bed and one bathroom - admittedly there are 2 breakfasts - but 50% more for the second person seems a bit rich to me. Food & beverage prices quite reasonable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear craigmO2738LV, Thank you for your comment and yes it is an old hotel (109 years) with some problem but as you said, an old world charm hotel. Hope to welcome you again soon. Kind regards Sylvain chauvet - GM

Couples - 22/11/2017 TripAdvisor review
« Special treatment in a comfortable hotel. »

The hotel is very comfortable. The bar near the lobby has great live music every afternoon and night. The restaurant on the top floor is wonderful: the food, the waiters, the decoration, the live music and the view of old Habana. I heve to mention the team of managers Stephan, Gerardo and Jean Luc, who were always near to make sure we were well. I definetly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you 162franciscon it is a real pleasure for us to read a such a good comment. I display your comment on staff area to make them proud of what they do everyday. Thank you again and we hope to welcome you again soon. Best regards Sylvain Chauvet - H1870-GM@accor.com

Couples - 10/11/2017 TripAdvisor review
« A bit outdated but loads of atmosphere »

We stayed 4 nights at Hotel Sevilla, our last days before leaving Cuba. The general impression is a bit outdated, however there is always a very nice atmosphere in the hotel. Live bands are gently playing, while having a drink in the courtyard. The VIP Breakfast on the 9th floor is fabulous: the best buffet breakfast we had in Cuba, in an impressive castle-like room with very high, decorated ceilings, most guests sitting directly at one of the windows enjoying far-reaching views over Havana, while enjoying live classic music. What an experience! Rooms however are a bit outdated. We also felt cleaning staff was putting more effort in getting a tip, than getting your room cleaned. The outdoor swimming pool on the ground floor is really enjoyable, surrounded by houses, as if you were swimming in the street. We stayed in the Iberostar Parque Central on arrival in Cuba, which is two blocks away, has higher comfort and service standards, but less atmosphere, and charges higher prices. In short, we loved our stay at hotel Sevilla!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip D, So glad that you had a memorable time with us. We very much appreciate the feedback and we hope to see you again soon. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Couples - 10/10/2017 TripAdvisor review
« Review of hotel »

Fantastic service. Stefan( restaurant,bar manager) was extremely accommodating, and made us feel like we where VIPs. His professional manner reflected his experience in this role.we could not have received any better treatment. His attitude also reflected in his staff. Entertainment was excellent in the bar area, always changing and kept us entertained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M5666WMwaynet, Thank you very much for your review, I am delighted that you enjoyed your visit and Stephan and his staff are very happy to heard your comments. We look forward to welcoming you back again soon. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

kjelloveh2017 Business - 09/10/2017 TripAdvisor review
« Historic hotel, good location and friendly staff »

For the reasons mentioned in headline, I often stay at hotel Sevilla when I go to Havana. As a club Accor or mercure member, there are also special benefits. Live music in lobby or courtyard used to be a benefit. However, during last stay of 4 days the sound level was so high and disturbing during lunch time and evening that I consider this an important reason to find another hotel next time as it is practically impossible to have a normal conversation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kjelloveh2017, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. Please do contact me direct on dir.res@sevilla.gca.tur.cu so I can make all necessary arrangement to accommodate your request. We look forward to seeing you again in the near future. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Friends getaway - 26/09/2017 TripAdvisor review
« Fun, restored, friendly place to stay »

This was a great location to base ourselves for our first visit to Cuba. The staff were wonderful and the cocktails were great. The rooms have been renovated but it's an old building so it has its quirks. We loved our stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MissTalita, Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Couples - 26/09/2017 TripAdvisor review
« lovely stay in Havana »

We really enjoyed our stay at Hotel Seville, had a lovely room at the eight floor with beautiful views! The hotel is bussing with life day and night and the bar on the ground floor had excellent live bands all day, we spend many hours there listening to brilliant music, sipping cocktails, and enjoying the food. Our breakfast on the ninth floor was very impressive, amazing setting, lovely views over Havana, every morning there was a live band playing classical music, and not to mention the great selection of food and the staff were also very attentive, we really enjoyed our breakfast there every morning. The staff at the hotel was all friendly, helpful and informative, they coped so well when hurricane Irma decided to visit. We were also very impressed with the management, all visible, approachable and they really went out of their way to help us when our flight back to London was cancelled and we had to stay a few extra days, we cant thank them enough. We will defiantly come back to this lovely hotel and can highly recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear lea937, My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. We look forward to welcoming you back next time you visit Havana. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Couples - 25/09/2017 TripAdvisor review
« Very nice and friendly hotel in top position »

We visited Havanna during the hurricane Irma and had to stay on a couple of extra days because of that. The hotel took care of us in he best possible ways. We also appreciated their restaurant very much, top class. A most hearty commendation to the restaurants chief who helped us with most useful information and advice during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Torsten S, Thank you very much for your kind review. It is much appreciated and My team and our chef Santiago are delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Couples - 23/09/2017 TripAdvisor review
« LOVED IT. What a place »

This is a jewel of a place. History, atmosphere. Location. We got Room 501; Graham Greene's Our man in Havana mentions it. Breakfast fantastic. Great pool area. Manager/staff were more than helpful. Music everywhere in all bars/restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WanderingexBrummie, Thank you for your kind comments and compliments. We are delighted that you enjoyed your stay and we very look forward to welcoming you back again soon. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Solo travel - 21/09/2017 TripAdvisor review
« Lovely stay at La Habana »

I enjoyed the Mercure Sevilla a lot, in particular after Irma hit Cuba and La Habana. My room had excellent view, I enjoyed particularly the roof restaurant and bar. The Staff in general was very nice, in particular the Barman, Yassiel, & the Public Relations Lady, and the Front Office staff, as well as the roof restaurant staff, Arian, Ricardo, etc... I also want to thank the Management, Geraldo Souto, Director of Operations and Stephane C. Gire, Director A & B. for their assistance during my stay, as We were still in the aftermath of Hurricane Irma. So I shall be back to La Haban and the Sevilla.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre-Philippe... G, Many thanks for the review. We always welcome feedback and my team, in particular Yassiel, Anabel from public relations, the Front Office staff, Arian, Ricardo and I are very gratified that you enjoyed your stay with us. I hope we can be part of your future travel plans. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Couples - 01/09/2017 TripAdvisor review
« So much character! »

Authentic and interesting hotel in a great location for tour busses and old havana. What was lacking in some of the details was more than compensated by the character and history of this hotel. Would definately recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Daer Craig F, I’m so glad that you had an enjoyable time during your stay with us. I hope we can welcome you back to the property in the near future. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Family - 27/07/2017 TripAdvisor review
« Havana - 30th Birthday Celebration »

There were 5 of us traveling to celebrate a family birthday. The hotel is beautiful but it's definitely like time stood still. The music in the lobby every day and in the roof top restaurant every morning was fabulous. The staff was very friendly and helpful. The rooms are adequate - furniture and plumbing is old but that's part of the charm. AC in rooms is ok - not great. WI-FI cards work for $2 CUC.

Our hotel has responded to the review
Our hotel has responded to the review

Dear inghamj2017, I’m so glad that you had an enjoyable time during your stay with us. I hope we can welcome you back to the property in the near future. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Family - 18/07/2017 TripAdvisor review
« Fantastic Stay in Habana »

Warm, welcoming staff, everyone was so friendly, happy, and helpful. Beautiful old Spanish hotel with great ambiance, really felt like you got a sense of Cuban people/culture; Loved relaxing in the lobby; round the clock live Cuban music in the hotel bar/patio; complementary drinks/appetizers Mon, Wed, and Fri in the lobby and daily full breakfast buffet included in room rate. Great location for exploring Habana Viejo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F4581XGanneh, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and We look forward to welcoming you back again soon. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Solo travel - 12/06/2017 TripAdvisor review
« heaven in a rough city »

a bit old fashion - like the island but very comfortable in the heart of La Havana. super swimming pool. excellent breakfast for Cuba. Nice music and atmosphere. the staff is polite and efficient. A very good hotel in general

Our hotel has responded to the review
Our hotel has responded to the review

Dear frederickf665, Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves. I look forward to welcoming you back at the Mercure Sevilla La Habana. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Solo travel - 03/06/2017 TripAdvisor review
« Wonderful Hotel in Havana ! »

My long weekend stay at Hotel Sevilla in Havana was fantastic ! Everyone on the staff from check-in to check-out, were very friendly and professional. When I needed help, they were attentive to my requests. The house-keeping staff was so friendly and did a great job. The food at the restaurants was wonderful. The staff even found out that it was my birthday and gave me a nice gift. I have recommended this fine hotel to others visiting Havana, and I will definitely stay here again on my next trip. Thank you to the staff at the Hotel Mercure Sevilla Havana.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom, Again happy birthday to you. It is always such a plesure to receive guest during their birthday and surprise them. Thnk you very much for your comment about the team, I shared it already. Hope to welcome you again. Best regards Sylvain Chauvet - H1870-GM@accor.com

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