Hotel - Hotel Mercure Sevilla Havane
Mercure Hotel Mercure Hotel

Hotel Mercure Sevilla Havane

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3.5/5 3,607 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Public outdoor parking  (Nearby)
  • Outdoor unheated pool
  • Breakfast
  • Fitness centre
  • Well-being
    • Massage
    • Solarium
  • Air conditioning

Services and practical information

  • Public outdoor parking  (Nearby)
  • Air conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Solarium

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

178 rooms on 8 floors accessible via 2 elevators.The rooms have central air conditioning, a telephone, satellite TV, a safe and a refrigerator.

  • 178 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Automatic temperature control
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Hotel Mercure Sevilla Havane

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 3,607 reviews
TripAdvisor review
Couples - 10/11/2017
« A bit outdated but loads of atmosphere »

We stayed 4 nights at Hotel Sevilla, our last days before leaving Cuba. The general impression is a bit outdated, however there is always a very nice atmosphere in the hotel. Live bands are gently playing, while having a drink in the courtyard. The VIP Breakfast on the 9th floor is fabulous: the best buffet breakfast we had in Cuba, in an impressive castle-like room with very high, decorated ceilings, most guests sitting directly at one of the windows enjoying far-reaching views over Havana, while enjoying live classic music. What an experience! Rooms however are a bit outdated. We also felt cleaning staff was putting more effort in getting a tip, than getting your room cleaned. The outdoor swimming pool on the ground floor is really enjoyable, surrounded by houses, as if you were swimming in the street. We stayed in the Iberostar Parque Central on arrival in Cuba, which is two blocks away, has higher comfort and service standards, but less atmosphere, and charges higher prices. In short, we loved our stay at hotel Sevilla!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip D, So glad that you had a memorable time with us. We very much appreciate the feedback and we hope to see you again soon. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
Couples - 10/10/2017
« Review of hotel »

Fantastic service. Stefan( restaurant,bar manager) was extremely accommodating, and made us feel like we where VIPs. His professional manner reflected his experience in this role.we could not have received any better treatment. His attitude also reflected in his staff. Entertainment was excellent in the bar area, always changing and kept us entertained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M5666WMwaynet, Thank you very much for your review, I am delighted that you enjoyed your visit and Stephan and his staff are very happy to heard your comments. We look forward to welcoming you back again soon. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
kjelloveh2017 Business - 09/10/2017
« Historic hotel, good location and friendly staff »

For the reasons mentioned in headline, I often stay at hotel Sevilla when I go to Havana. As a club Accor or mercure member, there are also special benefits. Live music in lobby or courtyard used to be a benefit. However, during last stay of 4 days the sound level was so high and disturbing during lunch time and evening that I consider this an important reason to find another hotel next time as it is practically impossible to have a normal conversation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kjelloveh2017, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. Please do contact me direct on dir.res@sevilla.gca.tur.cu so I can make all necessary arrangement to accommodate your request. We look forward to seeing you again in the near future. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
Friends getaway - 26/09/2017
« Fun, restored, friendly place to stay »

This was a great location to base ourselves for our first visit to Cuba. The staff were wonderful and the cocktails were great. The rooms have been renovated but it's an old building so it has its quirks. We loved our stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MissTalita, Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
Couples - 26/09/2017
« lovely stay in Havana »

We really enjoyed our stay at Hotel Seville, had a lovely room at the eight floor with beautiful views! The hotel is bussing with life day and night and the bar on the ground floor had excellent live bands all day, we spend many hours there listening to brilliant music, sipping cocktails, and enjoying the food. Our breakfast on the ninth floor was very impressive, amazing setting, lovely views over Havana, every morning there was a live band playing classical music, and not to mention the great selection of food and the staff were also very attentive, we really enjoyed our breakfast there every morning. The staff at the hotel was all friendly, helpful and informative, they coped so well when hurricane Irma decided to visit. We were also very impressed with the management, all visible, approachable and they really went out of their way to help us when our flight back to London was cancelled and we had to stay a few extra days, we cant thank them enough. We will defiantly come back to this lovely hotel and can highly recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear lea937, My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. We look forward to welcoming you back next time you visit Havana. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
Couples - 25/09/2017
« Very nice and friendly hotel in top position »

We visited Havanna during the hurricane Irma and had to stay on a couple of extra days because of that. The hotel took care of us in he best possible ways. We also appreciated their restaurant very much, top class. A most hearty commendation to the restaurants chief who helped us with most useful information and advice during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Torsten S, Thank you very much for your kind review. It is much appreciated and My team and our chef Santiago are delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
Couples - 23/09/2017
« LOVED IT. What a place »

This is a jewel of a place. History, atmosphere. Location. We got Room 501; Graham Greene's Our man in Havana mentions it. Breakfast fantastic. Great pool area. Manager/staff were more than helpful. Music everywhere in all bars/restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WanderingexBrummie, Thank you for your kind comments and compliments. We are delighted that you enjoyed your stay and we very look forward to welcoming you back again soon. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
Solo travel - 21/09/2017
« Lovely stay at La Habana »

I enjoyed the Mercure Sevilla a lot, in particular after Irma hit Cuba and La Habana. My room had excellent view, I enjoyed particularly the roof restaurant and bar. The Staff in general was very nice, in particular the Barman, Yassiel, & the Public Relations Lady, and the Front Office staff, as well as the roof restaurant staff, Arian, Ricardo, etc... I also want to thank the Management, Geraldo Souto, Director of Operations and Stephane C. Gire, Director A & B. for their assistance during my stay, as We were still in the aftermath of Hurricane Irma. So I shall be back to La Haban and the Sevilla.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre-Philippe... G, Many thanks for the review. We always welcome feedback and my team, in particular Yassiel, Anabel from public relations, the Front Office staff, Arian, Ricardo and I are very gratified that you enjoyed your stay with us. I hope we can be part of your future travel plans. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
Couples - 01/09/2017
« So much character! »

Authentic and interesting hotel in a great location for tour busses and old havana. What was lacking in some of the details was more than compensated by the character and history of this hotel. Would definately recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Daer Craig F, I’m so glad that you had an enjoyable time during your stay with us. I hope we can welcome you back to the property in the near future. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
Family - 27/07/2017
« Havana - 30th Birthday Celebration »

There were 5 of us traveling to celebrate a family birthday. The hotel is beautiful but it's definitely like time stood still. The music in the lobby every day and in the roof top restaurant every morning was fabulous. The staff was very friendly and helpful. The rooms are adequate - furniture and plumbing is old but that's part of the charm. AC in rooms is ok - not great. WI-FI cards work for $2 CUC.

Our hotel has responded to the review
Our hotel has responded to the review

Dear inghamj2017, I’m so glad that you had an enjoyable time during your stay with us. I hope we can welcome you back to the property in the near future. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
Family - 18/07/2017
« Fantastic Stay in Habana »

Warm, welcoming staff, everyone was so friendly, happy, and helpful. Beautiful old Spanish hotel with great ambiance, really felt like you got a sense of Cuban people/culture; Loved relaxing in the lobby; round the clock live Cuban music in the hotel bar/patio; complementary drinks/appetizers Mon, Wed, and Fri in the lobby and daily full breakfast buffet included in room rate. Great location for exploring Habana Viejo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F4581XGanneh, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and We look forward to welcoming you back again soon. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
Solo travel - 12/06/2017
« heaven in a rough city »

a bit old fashion - like the island but very comfortable in the heart of La Havana. super swimming pool. excellent breakfast for Cuba. Nice music and atmosphere. the staff is polite and efficient. A very good hotel in general

Our hotel has responded to the review
Our hotel has responded to the review

Dear frederickf665, Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves. I look forward to welcoming you back at the Mercure Sevilla La Habana. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
Solo travel - 03/06/2017
« Wonderful Hotel in Havana ! »

My long weekend stay at Hotel Sevilla in Havana was fantastic ! Everyone on the staff from check-in to check-out, were very friendly and professional. When I needed help, they were attentive to my requests. The house-keeping staff was so friendly and did a great job. The food at the restaurants was wonderful. The staff even found out that it was my birthday and gave me a nice gift. I have recommended this fine hotel to others visiting Havana, and I will definitely stay here again on my next trip. Thank you to the staff at the Hotel Mercure Sevilla Havana.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom, Again happy birthday to you. It is always such a plesure to receive guest during their birthday and surprise them. Thnk you very much for your comment about the team, I shared it already. Hope to welcome you again. Best regards Sylvain Chauvet - H1870-GM@accor.com

TripAdvisor review
Couples - 22/05/2017
« First visite to Habana city »

Best hotel for a first visite to the Habana city. Perfectly situated, confortable, clean (European standard) and it keeps it's cuban atmosphere. The breakfast is marvellous, fresh fruits, diversified food (sweet and salty) and a beautiful view to start the day. I recommand this hotel to all my relatives.

Our hotel has responded to the review
Our hotel has responded to the review

Dear lisamoreau75, I’m so glad that you had an enjoyable time during your stay with us. We hope we can welcome you back to the property in the near future. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
Couples - 07/05/2017
« could be significantly better »

faded grandeur, in need of major overhaul particularly the lifts, which failed daily . However the porters were very efficient and helpful, going the extra mile. the tourist information was lacking and inefficient promising to get back to me with information, but failing. Required to go to other hotel to get tourist bookings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert W, Thank you very much for taking time to write a review about your stay with us. I'm glad to hear that you had an enjoyable time with us. Our staff is our biggest proud and we receive compliments on their performance each passing day, which is why we are concerned about your comments witch we have taken into account and we are currently investigating. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
Couples - 04/05/2017
« Excellent »

Excellent hotel from all perspectives and I would highly recommend it. Firstly I would like to acknowledge the excellent service from the manager (Gerardo Souto) and the front desk staff. When we arrived at the hotel the Visa network was down and we did not have sufficient cash for the two nights stay. Gerado realised the predicament we were in, allotted us a room and assured us that he would make alternative arrangements if the network was not up by the next day. Fortunately that night the network came back up. In addition, the hotel overall is excellent in terms of all aspects - location, layout, rooms, breakfast, bar, entertainment, etc. And it has a stunning panaromic view of Havana from the top floor - which is the breakfast and dinner restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramal C, Many thanks for taking time to leave a review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us. I hope we can be part of your future travel plans in Havana. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
Mindy B Family - 04/05/2017
« Havana stay »

The staff was so great, friendly and helpful. The entertainment was definitely first class. You can spend hours just enjoying the various musicians and dancers. Location is perfect for walking around old Havana.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mindy B, We are so glad to hear that you had an enjoyable time with us and we very much appreciate the feedback. We hope to see you again soon. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

TripAdvisor review
Family - 12/04/2017
« Way overpriced. »

I wouldn't recommend staying in this hotel for the price it charges. We spent almost $600 per night here, as we went with a child, so they charged a huge surcharge for an one extra person. But even without that, it's just not worth the price of a room. Here's the good and the bad: The good: live music in the lobby and breakfast terrace nearly all day and night. Excellent musicians, very enjoyable! Lovely courtyard and decor, nice pool. Most of the staff was very friendly and helpful, especially pool towel guy, the bell boys, doormen, a sweet waiter that danced with people and the concierges. (There was one decidedly sour woman at the front desk, unfortunately). Beautiful breakfast terrace with view, and great buffet for breakfast. The bad: The room itself gets one star. Totally plain, no frills, and even shoddy, with peeling paint, crusty. I know they're going for a retro feel, but they could do this in a more tasteful way. And basically, because they charge an arm and a leg--the most expensive hotel room I've ever paid for--guests are bound to be disappointed. Highway robbery!

Our hotel has responded to the review
Our hotel has responded to the review

Dear bucko26, I can understand that considering the price, you think the rooms are not at the level. All hotels have sen their price getting higher since a year since the demand is far higher than the offer. Nevertheless I am very happy to read that "the staff was very friendly and helpful, especially pool towel guy, the bell boys, doormen, a sweet waiter that danced with people and the concierges". This is very important for me. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Sylvain Chauvet – H1870-GM@accor.com Kind regards, Sylvain Chauvet

TripAdvisor review
Business - 07/04/2017
« Dont expect anything special. The rate you pay is not reflective of what you get »

Below average hotel and service was no where near what I expected. Understanding that it is Cuba, there is still a certain level of service you have in mind going to an Accor hotel. For what we paid, I couldve stayed at the best Casa in Havana with the greatest service and much better cleanliness. Guaranteed check in time was 2 or 3PM, we got in at 12PM, walked around the city waiting for the rooms to be cleaned and when we came back at 5PM they still werent ready. Once they gave us the keys, we went up only to find the room not cleaned. A little disappointing for sure and they did nothing to compensate for the mistakes. We had a business meeting in the lobby area and and tried waiving down a server and didnt have anyone come over until 45 minutes after! All in all, not impressed with this hotel, not impressed with Accor group but still love Havana and will stay elsewhere on the next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear abdalllahs, I am sorry if you did not get what you expected. As you can see in all the comments on trip advisor, all guests who had problem and reported it to me or my assistant had been it solved and they left the hotel very happy about their entire stay. It is just a pity you did not ask for me during your stay, I am sure I would have made your stay enjoyable. I invite all futures guest to write to me to this email address for any special request and above all on site if you encounter any problem please do not hesitate to ask for me or my assistant Gerardo - Sylvain Chauvet - H1870-GM@accor.com My pleasure, to make you to enjoy your stay in Mercure Sevilla. Hope to welcome you again. Best regards Sylvain Chauvet - H1870-GM@accor.com

TripAdvisor review
Couples - 15/03/2017
« Customer Care »

The best at this hotel is the customer care. I saw the director of operations present all the time, helping out clients with various needs. Including me with a credit card issue. He was so helpful and patient with clients.

Our hotel has responded to the review
Our hotel has responded to the review

Dear martinhonegger, Thank you for your kind comments and compliments, I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon next time you visit Havana. Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

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