Hotel - Mercure Vientiane
Mercure Hotel Mercure Hotel

Mercure Vientiane

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3.7/5 122 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Outdoor unheated pool
  • Breakfast buffet
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • WATTAY
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Outdoor tennis court

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Mercure room is truly a place for living, perfect for all your needs.

  • 172 rooms
  • 136 non-smoking rooms
  • 10 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

3.7/5 AccorHotels Rating Based on 122 reviews

Our guest reviews for Mercure Vientiane

100% genuine reviews from our guests

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AccorHotels certified review
Anonymous Business - 10/11/2016

Hotel need to be renovate, it too old.

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Anonymous Friends - 29/10/2016

Your staff are friendly and helpful. I'd appreciate their service.

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Anonymous Solo - 04/10/2016

The hotel is ok but need reservation of bathroom and bed could be morr confortable. Hotel staff good.

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Anonymous Business - 01/09/2016

Welcome and services were equal to usual standard. However hotel needs refurbíshment. Yesterday was too late.

AccorHotels certified review
Anonymous Business - 25/07/2016

I had booked the Platinum member rate which was the most expensive rate available as the hotel was sold out on other rates. I chose the Mercure even though the newer Somerset was less expensive as I thought the Executive Lounge was a good one and I could have my breakfast there. However, I didn't know that this hotel's Executive Lounge was so small. When I asked if I can order room service and have breakfast in the Lounge and enjoy the coffee, I was told I could not. I had issues with the Internet, and noone seems able to help me except to tell me to change the room in the middle of the night nearer to the wireless AP. Every staff I spoke to seems to need to ask the duty manager, but even the duty manager doesn't know for example, what "American Breakfast' on the menu included. He had to ask the F&B Manager. Seems the staff is not empowered with knowledge or able to execute to satisfy guest requests, and eventually have to fall back on the GM who is busy handling some event instead of attending to the guest.

AccorHotels certified review
Anonymous Families - 17/07/2016

Hotel room - not ready, poor condition, insufficient electric plugs for charging our phones etc (only 2 of which 1 did not work), bedding not large enough to fit across the bed, pillows very old, lumpy, smelly and uncomfortable. Bathroom - shower pressure so strong it leaked onto the floor, plumbing very noisy even in neighbouring rooms (we were woken at 5am by neighbouring pipes screeching). Food in restaurant - water jug contained hair and following replacement with fresh water, contained a dead fly. White wine served warm at dinner. One meal served was cold. Swimming pool contained a lot of live water insects which indicates low or no chlorine levels and possibly bacteria and other problems. Concierge staff informed us we should hire a car and driver (at great expense) as taxis and tuk tuks were not available which was simply untrue. The hotel is not worthy of 4 stars and the standard is not as expected from the Mercure or Accor brands nor of any hotel of this level of room rate.

AccorHotels certified review
Anonymous Business - 16/07/2016

Though the hotel is old but the Service and professionalism are there. Well done to their staff.

AccorHotels certified review
Anonymous Business - 14/07/2016

fell like stay with family warm and happy

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Anonymous Business - 13/07/2016

service is good, but the hotel is really old.

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Anonymous Couples - 10/07/2016

We have stayed in this hotel three times over the past three years and each time we have been satisfied with the service. However, each stay we have not been allocated our full points and so have been disappointed that we have not had full recognition of nights stayed and points added. I think the hotel staff need to be reminded they have a duty to add the Accor card number in order to fully satisfy the client. Each time we have found the staff friendly and welcoming.

AccorHotels certified review
Anonymous Business - 06/07/2016

Having staying in Lao Plaza and IBIS in the last few months, it is good to return back to Mercure. I personally think the executive lounge should offer more drink options instead of charging a fee.

AccorHotels certified review
Anonymous Business - 01/07/2016

Extremely old and dirty hotel. How can this property be a 4 star or a Mercure? Staff was friendly

AccorHotels certified review
Anonymous Business - 01/07/2016

I stay two weeks in the hotel. (14-24 Jun) Toilets essential not TOP up. Bath tub leaks after shower...entire toilet floor wet. (Room 148) Your team need to review and improve.

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Anonymous Business - 24/06/2016

Pretty old hotel. Room is otdated. Check in staff with smile, but some is blacked face with no greetings.

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Anonymous Solo - 21/06/2016

The excellent building/room and extremely friendly and helpful staff made this a wonderful stay.

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Anonymous Business - 08/06/2016

It was a tranquil and relaxing experience which rejuvenated my soul. I felt immediately at home for many reasons. The joint is managed by fellow countryman and marketing practitioner; I could communicate at ease with all service staff who are so people oriented; the warm cosiness and hospitality of the brand experience made my stay a splendid sojourn in this charming Indochina nation. I was elevated to my rightful standing in life being a former senior executive in the media advertising world and being given the due level of discreet yet discerning service quality is indeed a wonderful feeling. Special thanks to my new found rudder, Chris Yeo the GM. He is a true friend to me which is the differentiating difference from all Mercure's rivals. I need not even consider other brands as there is the sense of experiencing the divine brand touchpoint of Mercure Ventiane Hotel from the moment I was referred to the brand by a mutual friend. Rock on people!

AccorHotels certified review
Anonymous Business - 05/06/2016

Breakfast remain the same for years. (So so) It's boring. Tab water is still rusty. Pillow are old and bed condition is bad. It is now too over rated as overall quality has dropped. I see no impressive significant service. This open market, therefore the hotel shall improve or let other people know about what you really are providing.

AccorHotels certified review
Anonymous Business - 05/06/2016

Great service

AccorHotels certified review
Anonymous Business - 05/06/2016

Overall good. But there was no net connectivity for 1+ days which isn't expected from a 4-Star hotel like Mercure. Hope you will have a backup plan in future.

AccorHotels certified review
Anonymous Business - 02/06/2016

You let guests do the survey but you do not offer any priviledge for them how come?

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