Hotel - Mercure Vientiane
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Mercure Hotel

Mercure Vientiane

Unit 10 Samsenthai Road  P.O.Box 585 
  VIENTIANE
DEMOCRATIC REPUBLIC LAO

468 reviews
TripAdvisor Rating Based on 468 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Outdoor tennis court

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • WATTAY
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Outdoor tennis court

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Mercure room is truly a place for living, perfect for all your needs.

  • 172 rooms
  • 136 non-smoking rooms
  • 10 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating Based on 122 reviews

Our guest reviews for Mercure Vientiane

100% genuine reviews from our guests

Find out more
3.0/5 TripAdvisor Rating Based on 468 reviews
TripAdvisor review
F6715YMthomasl Business - 18/07/2017
« Short Stay »

I have to say everything was perfect from the check in, clean room, delicious food until check out. i had a pool view room and for my next stay i would ask to have a room with street view as you could have a real good view into the city and direction of the Mekhong River.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F6715Mthomasl Thank you for your feedback. We are very happy that you had a great experienced staying with us. At Mercure Vientiane, we do our very best to provide excellent service to our guests during their stay. We hope to welcome you back at Mercure Vientiane Hotel. Have a nice day to you! Regards, Benny Omar Guest Service Executive

TripAdvisor review
Business - 15/02/2017
« A bit of Colonial Charm in a nice town. »

Good location not far from airport, Mekong and riverside BBQ stalls. Priced correctly and as an Accor member value for your Kip. Make sure to take a walk down the street directly across the hotel to catch the Mekong sunset.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnskhg, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We are glad that you had good time in Vientiane and staying with us. We hope your feedback will give a good recommendation to viewers who plan to visit Vientiane and our hotel. Thank you again for staying with us. We hope to welcome you back to Mercure Vientiane Hotel. Best regards, Benny Omar Guest Service Executive

TripAdvisor review
jdezeure Business - 19/01/2017
« still good but too expensive for the quality »

Booking is the trickiest of the entire operation. I made a mistake in my booking (at 65 US/night) that I did over again and suddenly the price was already 81.4 US$/night. But when the invoice was submitted it was 89.54 US$/night. The Accor website is luring the people into book good price and then, the surprise comes when payment has to be made! What a crooked perfidious cheap tricks! Instead of quoting net-prices right from the start with "everything included". I don't go there anymore!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear jdezeure, Thank you for your feedback. Based on our record, you have made booking via Accorhotels.com website. Your booking shows the room rate is USD$ 74 (before gov tax and service) per night. However, after included taxes, it was USD $89.54. You have received the confirmation reservation upon your booking with the description and total price. Hence, the confirmation of your reservation is very clear. Thank you again for your feedback. Regards, Benny Omar Guest Service Executive

TripAdvisor review
Solo travel - 06/12/2016
« Classy, elegant hotel »

A tastefully appointed hotel with lots of character in the decor and design of the low-rise building. Superior room was very comfortable and spacious, with a friendly welcome from the staff. A multi-country power adapter in the room was a small, but thoughtful touch. The pool area is also very well designed and lit up at night by the dining area. The immediate area around the hotel is very quiet at night, though - at least 10, more like 15 minute walk to the main restaurant streets and the night market on the riverfront.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sant2585, We very much appreciate your comments regarding your stay at the Mercure Vientiane. It is always a pleasure to receive positive feedback. I am very sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again at Mercure Vientiane Hotel. Sincerely, Benny Omar Guest Service Executive

TripAdvisor review
ymorooka Solo travel - 29/11/2016
« More comfort and friendly »

I got the nice Laos foods(khao nyao, lap and soup) from my friend the night, and the next morning, I went to the resultant for borrowing the microwave. A young cuisiner not only pleased to warm my foods, but also brought the mineral water and recommended to eating the food at the poolside, the other staff prepared the table mat. They made me very happy and gave the special breakfast time. ຂອບໃຈຫຼາຍໆ, Mercure Vientiane!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ymorooka, We very much appreciate your comments regarding your stay at the Mercure Vientiane. It is always a pleasure to receive positive feedback. At Mercure Vientiane, we ensure that we provide good service to our customers. I will share your comments with our team. I am very sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again at Mercure Vientiane Hotel. Sincerely, Benny Omar Guest Service Executive

AccorHotels certified review
Anonymous Business - 10/11/2016

Hotel need to be renovate, it too old.

AccorHotels certified review
Anonymous Friends - 29/10/2016

Your staff are friendly and helpful. I'd appreciate their service.

AccorHotels certified review
Anonymous Solo - 04/10/2016

The hotel is ok but need reservation of bathroom and bed could be morr confortable. Hotel staff good.

AccorHotels certified review
Anonymous Business - 01/09/2016

Welcome and services were equal to usual standard. However hotel needs refurbíshment. Yesterday was too late.

AccorHotels certified review
Anonymous Business - 25/07/2016

I had booked the Platinum member rate which was the most expensive rate available as the hotel was sold out on other rates. I chose the Mercure even though the newer Somerset was less expensive as I thought the Executive Lounge was a good one and I could have my breakfast there. However, I didn't know that this hotel's Executive Lounge was so small. When I asked if I can order room service and have breakfast in the Lounge and enjoy the coffee, I was told I could not. I had issues with the Internet, and noone seems able to help me except to tell me to change the room in the middle of the night nearer to the wireless AP. Every staff I spoke to seems to need to ask the duty manager, but even the duty manager doesn't know for example, what "American Breakfast' on the menu included. He had to ask the F&B Manager. Seems the staff is not empowered with knowledge or able to execute to satisfy guest requests, and eventually have to fall back on the GM who is busy handling some event instead of attending to the guest.

TripAdvisor review
Puwanat17 Friends getaway - 23/07/2016
« Hotel is under renovation and I look forward for nicer room in the future. »

The hotel is quite old as the room decoration make me remember the Novotel Kula lumper city center which is old style typical hotel in old condition. Bed is OK in good condition and comfort for sleep. Breakfast is good as on par with expected Accor hotel standard. However, as I'm the Accor gold member and entitle for room upgrading but the hotel manager said she already upgraded my room but its actually the same as the room that I booked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Puwanat17, Thank you for taking the time to tell us about your experience at the Mercure Vientiane Hotel. We truly appreciate your constructive feedback which will enable us to reflect on our short-comings and to improve on the areas as required. As Gold member, we will upgrade our guest to the next level of room type subject to availability on arrival. Thank you again for your feedback. Sincerely, Moukkhamphanh SOURAVADY Public Relations & Marketing Officer

AccorHotels certified review
Anonymous Families - 17/07/2016

Hotel room - not ready, poor condition, insufficient electric plugs for charging our phones etc (only 2 of which 1 did not work), bedding not large enough to fit across the bed, pillows very old, lumpy, smelly and uncomfortable. Bathroom - shower pressure so strong it leaked onto the floor, plumbing very noisy even in neighbouring rooms (we were woken at 5am by neighbouring pipes screeching). Food in restaurant - water jug contained hair and following replacement with fresh water, contained a dead fly. White wine served warm at dinner. One meal served was cold. Swimming pool contained a lot of live water insects which indicates low or no chlorine levels and possibly bacteria and other problems. Concierge staff informed us we should hire a car and driver (at great expense) as taxis and tuk tuks were not available which was simply untrue. The hotel is not worthy of 4 stars and the standard is not as expected from the Mercure or Accor brands nor of any hotel of this level of room rate.

AccorHotels certified review
Anonymous Business - 16/07/2016

Though the hotel is old but the Service and professionalism are there. Well done to their staff.

AccorHotels certified review
Anonymous Business - 14/07/2016

fell like stay with family warm and happy

AccorHotels certified review
Anonymous Business - 13/07/2016

service is good, but the hotel is really old.

AccorHotels certified review
Anonymous Couples - 10/07/2016

We have stayed in this hotel three times over the past three years and each time we have been satisfied with the service. However, each stay we have not been allocated our full points and so have been disappointed that we have not had full recognition of nights stayed and points added. I think the hotel staff need to be reminded they have a duty to add the Accor card number in order to fully satisfy the client. Each time we have found the staff friendly and welcoming.

AccorHotels certified review
Anonymous Business - 06/07/2016

Having staying in Lao Plaza and IBIS in the last few months, it is good to return back to Mercure. I personally think the executive lounge should offer more drink options instead of charging a fee.

AccorHotels certified review
Anonymous Business - 01/07/2016

Extremely old and dirty hotel. How can this property be a 4 star or a Mercure? Staff was friendly

AccorHotels certified review
Anonymous Business - 01/07/2016

I stay two weeks in the hotel. (14-24 Jun) Toilets essential not TOP up. Bath tub leaks after shower...entire toilet floor wet. (Room 148) Your team need to review and improve.

AccorHotels certified review
Anonymous Business - 24/06/2016

Pretty old hotel. Room is otdated. Check in staff with smile, but some is blacked face with no greetings.

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