Hotel - Novotel Cotonou Orisha
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Novotel Hotel

Novotel Cotonou Orisha Hotel

Boulevard de la Marina  08 BP 0929 
  COTONOU
BENIN

229 reviews
TripAdvisor Rating Based on 229 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 23  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 23  EUR
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
  • COTONOU
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop

Leisure and activities

  • Outdoor unheated pool
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
  • Bike rack facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 110 rooms
  • 37 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 34 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.5/5 AccorHotels Rating Based on 375 reviews

Our guest reviews for Novotel Cotonou Orisha

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 229 reviews
AccorHotels certified review
Fagboye O. O. Business - 08/07/2017
« Average »

I had a positive experience while staying there

AccorHotels certified review
Anonymous Business - 07/07/2017

I have mild allergies that never manifest unless in extreme conditions. Your hotel was one of them. Because of the filthy rooms, dusty, mouldy and decaying carpet, after few hours in the room, I had a crisis and I could not breath anymore. I asked to change the room, and the personnel was not helpful, I had to wait in the bar for more than half a day to be given a more decent room. We also were asked to move hotels because of a scheduled renovation. Information that was not communicated at the time of the booking. To make things worse, the personnel had some superfluous requirements, such us requiring to vacate the rooms at 8:30 AM and not providing any help with the luggage. Having to checking out and in again in Ibis. The rooms in Novotel cost twice the price of those in Ibis. No apology, compensation or helpful friendly service was witnessed during the process. Novotel is in noway a 4 star hotel and my stay there was the worst I have ever experienced.

AccorHotels certified review
Baskaran R. Business - 18/06/2017
« Beautiful hotel but facilities run down »

Very relaxing but need a complete over haul of the facility, bedding to leaking pipe, dirty carpets old TV monitors and so forth. It has beautiful terrace facing the swimming pool and garden.

AccorHotels certified review
Olive Business - 30/05/2017
« Good »

Good

AccorHotels certified review
Wilhelm V. Z. Business - 24/05/2017
« It was pleasant »

Clean, friendly staff.

AccorHotels certified review
Julien P. Business - 21/05/2017
« Nice stay »

Very cosy room and very helpful staff

AccorHotels certified review
Anonymous Business - 01/05/2017

Food is very expensive and quality is truly disappointing. I was food poisoned and had to be hospitalized. When I reported the event to the front desk and to the chef, I received no empathy and no relief. Due to the food poisoning I could not check out and travel. I had to stay an extra night and was charged a much higher rate...

AccorHotels certified review
Anonymous Couples - 14/04/2017

Hallways have not been vacuumed for a long time. Carpets need to be changed.

AccorHotels certified review
Anonymous Business - 07/04/2017

Experience was ok ! The staff at the restaurant were very pleasant and always making sure that clients were satisfied. Room cleaned . Only incident was money stolen in my briefcase by security agent at check out .

AccorHotels certified review
Anonymous Solo - 02/04/2017

The experience was good, except some small items to think about: - the TV screen is small for 4 stars hotel - the TV channels are not stable

AccorHotels certified review
Anonymous Business - 24/03/2017

I suffered a severe food intoxication after eating at the hotel's restaurant and had to stay half a day at a local clinic to be rehydrated and treated with antibiotics. I spoke about it to the Chef of the hotel but he did not seem empathetic nor did he offer to erase the charge from my bill. As a result of my illness I could not depart as planned and had to stay an extra day in Cotonou, which was charged to me at a much higher premium compared to what I booked online. When I asked the front desk to keep the online rate, I received a "what are you talking about? look... On top of that, the hallways are not properly ventilated and the rooms are not very clean.

AccorHotels certified review
Anonymous Business - 22/02/2017

Everything was fine except the internet which was very unstable. In addition, it was not possible to use the WIFI to do What's App which is a BIG problem

AccorHotels certified review
Anonymous Friends - 22/02/2017

Staff were never overly friendly. Just seemed very bleh and disinterested most of the time Rooms are very old and dated... definitely need a lot of upgrading to the facilities. Towels were skimpy and not really what you expect for a Novotel Hotel needs lots of work to make it look appropriate for a Novotel

AccorHotels certified review
Anonymous Business - 20/02/2017

Safe and calm , thank you.

AccorHotels certified review
Anonymous Business - 17/02/2017

It looks that the quality of Novotel Orisha is going down compared to when it opened some 9 years ago. The equipment is getting worn out and the efficiency and attitude of the staff is deteriorating. With the expected arrival of Ramada and Golden Tulip nearby, I am quite concerned if Novotel Cotonou might follow the same fate its branch in Conakry and Accra.

AccorHotels certified review
Anonymous Business - 13/02/2017

I came min twice a year in your hotel for 3-5 days. Every time it is the same story, your employee are very slow and the room they provide is not satisfactory, so you have to complain and they provide you a correct room. It seems they are not aware about fast check in and not willing to provide any services to the customers. Every years it becomes worst and worst, without any feedback on the Novotel management it is the last time I come in Novotel Orisha.

TripAdvisor review
Business - 13/02/2017
« Not at the level »

Overall stay was very disappointing, I have been several times to this hotel and it's getting worst and worst. The whole hotel is suffering from the lack of renovations for years and absolutely 0 work has been done. At least before the employees were friendly. This will be my last stay as there has been several new hotels in town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Gregoire, We have received your comments regarding your last stay in Novotel Orisha Cotonou. We are eager to provide the best quality of service. Therefore your opinion is very evaluable. We have taken note of all your remarks and can assure you that the necessary steps are taken to improve the quality of services. So we are going through some renovation program which will start very soon. For the service, we are constantly training our staff for a better service to be rendered. We sincerely apologize. We are looking forward to welcoming you again at Novotel Orisha Cotonou. We remain yours. Yours sincerely. Richard ROBAIX General manager

AccorHotels certified review
Anonymous Business - 07/02/2017

third and definitely last time at the Novotel Cotonou. Terrible attitude of the staff in every area of the hotel. rooms not up to the mark. definite deterioration over the years.

AccorHotels certified review
Anonymous Business - 23/01/2017

It was ok but for a Novotel I guess it need to be refreshed

AccorHotels certified review
Anonymous Families - 30/12/2016

The rooms were horrible. Had to go to check 4 different rooms before we got 1. AC wasn't working for the 2 nights we stayed in the room. We had to move rooms the 3rd day when no one could fix the AC. There was no apology from staff and they were acting like they did us a favor. The key to the room we moved from was deactivated when we hadn't even moved our stuff out. The rugs in all rooms were dirty and smelt damp, towels were worn out. The roof to my friends bathroom fell off narrowly missing her head while she was in the bathroom. The only helpful staff was the guy in charge of housekeeping, everyone else was a nuisance. I will never ever stay there ever again.

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