Hotel - Mount Lofty House - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Mount Lofty House - MGallery by Sofitel

5.0/5 204 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 359.00 AUD Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • ADELAIDE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Massage
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 10:00 / 12:00 - 21:00
    • Opening hours : Week-end 07:00 - 10:00 / 12:00 - 21:00

Business services

  • 6 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

  • 32 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 2 family rooms
  • 1 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,977 reviews

Our guest reviews for Mount Lofty House - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 204 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 14/03/2019 AccorHotels certified review
« great facilities and dinner spoilt only by the light outside our bathroom which was on when we wanted to go to sleep »

we had a great time - the facilities were excellent, the dinner was great and the 5.00pm tour/history was interesting. the only flat spot was that the light outside our room 34 bathroom was on and shone through the window and we could not shut it out when we went to bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David & Helen, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I do apologize about the light situation - I will pass your comments onto our maintenance team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Darren G. Couples - 12/03/2019 AccorHotels certified review
« Great position. Staff was very friendly. »

Booking didn’t go quite as well as I’d hoped. The Accor app didn’t work for this hotel (it did for others during our trip) but I booked directly through the hotel website and that worked ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darren & Leanne, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us - however I do apologize the Accor confusion. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience! Kind Regards, Jesse Kornoff General Manager

Peter L. Couples - 12/03/2019 AccorHotels certified review
« Luxury in a Heritage Setting »

Mount Lofty House is a special occasion venue, that provides impeccable service in a most unique heritage setting. From the moment you drive up the exquisite drive way you are personally greeted by staff. This personal service continues throughout your stay. The daily tours of the hotel are a must for any history or architecture buff or just to appreciate the splendour of this old world hotel. The hotel restaurant provides exquisite meals in a picture panoramic setting and the wine cellar is a must to see. The rooms are large with giant four post beds and lovely balconies. This is the place to stay for a celebration or just for a really good treat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Paul N. Couples - 12/03/2019 AccorHotels certified review
« Spectacular »

From when we first arrived to when we left this stay was 5 star, when we checked in we were greeted with welcome drinks at 5 o clock we went on the tour and walked through the cellar which was beautiful. Dinner in the restaurant was on another level and enjoyed every part of it. Breakfast was really enjoyable looking from the top of the mountain. Thank you to all the staff who made our stay memorable, the only issue was we did not stay longer to enjoy all the facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul & Melanie, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last but hopefully a little longer :) Kind Regards, Sushant Sharama Front Office Manager

Phil G. Couples - 12/03/2019 AccorHotels certified review
« Five star »

Your product is very good.the whole hotel was very well presented and the staff very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Couples - 11/03/2019 TripAdvisor review
« Ultra Luxury in a Heritage Setting »

Mount Lofty House is a special occasion venue, that provides impeccable service in a most unique heritage setting. From the moment you drive up the exquisite drive way you are personally greeted by staff. This personal service continues throughout your stay. The daily tours of the hotel are a must for any history or architecture buff or just to appreciate the splendour of this old world hotel. The hotel restaurant provides exquisite meals in a picture panoramic setting and the wine cellar is a must to see. The rooms are large with giant four post beds and lovely balconies. This is the place to stay for a celebration or just for a really good treat.

Chloe Couples - 10/03/2019 AccorHotels certified review
« Beautiful hotel in scenic setting »

My partner and I stayed here after a wedding and we were blown away by how beautiful mount loft house and the rooms were. The staff were excellent and the stay was overall much better than we could have ever wished for!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chloe, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a wonderful stay with us and experienced a beautiful wedding! I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Kath Couples - 10/03/2019 AccorHotels certified review
« Great quality hotel »

Staff very welcoming, friendly and professional. We stayed in the cottage which was lovely. Very well equipped, beautifully furnished and spacious. Only small complaint is that is a distance from hotel and the path is very dark. We had to borrow a torch. Would suggest some lighting would be a good idea

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Christie J. Friends - 09/03/2019 AccorHotels certified review
« Beautiful views in luxury »

Absolutely amazing, can’t wait to come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christie, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed an amazing and comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Sandra Couples - 09/03/2019 AccorHotels certified review
« Beautiful boutique hotel in the Adelaide Hills »

Lovely comfortable rooms. We enjoyed the gourmet food at Hardy’s Verandah Restaurant. The pool was a great area to swim and relax.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra & James, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable and relaxing stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

K. Couples - 08/03/2019 AccorHotels certified review
« Enjoyable »

Enjoyed a nice night in a lovely location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachael/Matthew K., We very much appreciate your comments regarding your stay at the Mount Lofty House - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sushant Sharma Front Office Manager

Anonymous Couples - 08/03/2019 AccorHotels certified review
« Beautiful Experience »

Absolutely beautiful hotel and location. Excellent staff and an intimate feel in this small boutique hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott & Mary, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Sushant Sharma Front Office Manager

Ray W. Couples - 07/03/2019 AccorHotels certified review
« Majestic Property - Brilliant Staff »

The Mount Lofty property and grounds are stunning and the outlook over the Piccadilly Valley is a secret others should see. Beyond this what made our 26th anniversary stay more enjoyable was the HVR Restaurant, quality of food and service from staff. Even better was the outstanding service provided by Jess the GM in making contact before our stay and then once there David Tonkin - who could not be more accommodating to our needs but is a man that appears to love his job. His conducted tour of the property was a highlight and beyond the history he conveys the manner in which he made the group become aware of why we were all there and inclusiveness made it so much better than just individuals walking around listening to a guy talk. Seldom do you come across a guy like David in a service industry but his nature, banter and genuine desire to please sets him apart in this day and age and an another unexpected element to our stay. So overall we had a great time with our stay at the property and surrounding towns and vineyards were fantastic and I rate better than the Barossa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray & W., We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you thoroughly enjoyed a comfortable stay with us. I will share your comments with our team, especial David. We are very lucky to have him here and to share his passion with all that steps foot in our House. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Additionally, I appologise about the issues you had with the WIFI connection and will get this looked into. Thank you for letting us know! Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Steve F. Business - 07/03/2019 AccorHotels certified review
« I had a wonderful and amazing stay at Mount Lofty House. »

The property is amazing. Luxurious, historical, wonderful. The staff were so attentive and helpful. One of the very best hotels I have ever stayed at. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable and luxurious stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Anonymous Couples - 06/03/2019 AccorHotels certified review
« Anniversary Celebration »

What a beautiful and comfortable hotel with spectacular views! We stayed in a Piccadilly Valley view room and it was super comfy and classy. There were a few quirks such as having to boil the kettle on the bookshelf and not having a mini-bar in the hotel room (having to phone to order items) This was only confusing as there was an unexplained bottle of sparkling wine in the fridge with no explanation of if it was complimentary or if we had to purchase it (sadly we left it just in case). However the place is very serene and peaceful and the dinner at Hardy's Verandah was magnificent and an absolute must-do!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica & Luke, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to extend my apologies concerning the bottle of Mount Lofty Summit. If you do stay with us in the near, we would be more than accommodating to provide the Bottle of Summit again. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Colin R. Couples - 06/03/2019 AccorHotels certified review
« Very nice overall experience »

Lovely staff, lovely surroundings, lovely food, comfortable bed. The only thing we would suggest is that the pool be heated as it was so cold that no one was using it including us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin & Penny, Thank you for taking the time to tell us about your experience at the Mount Lofty House. I truly appreciate your kind words, and will pass the positive feedback on to my team. At Mount Lofty House, we strive to provide an amazing experience for every customer and I am sorry that we have let you down in the instance of the pool. Your feedback provides us with a great opportunity to continually improve our product offering and as such we take it very seriously. Please be assured that we have taken your comments into consideration, and will highlight the issue to hopefully get it heated in the near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you again in the future. Sincerely, Jesse Kornoff General Manager

Bruno B. Couples - 05/03/2019 AccorHotels certified review
« Exceptional stay »

Wonderful accommodation and fantastic service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruno, We very much appreciate your comments regarding your stay here at Mt Lofty House - it is always a pleasure to receive positive feedback. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Sushant Sharma Front Office Manager

Anne H. Couples - 05/03/2019 AccorHotels certified review
« Stunning views, excellent service, pretentious food »

First and much needed night away with husband in 18years. we have a special needs son who needs 24hour care so as you can imagine we don't ever get out. We were so excited about this stay. Rooms lovely but lacked a bath and full length mirror. Room keys need to be red as kept loosing it in a brown room. Would have preferred an earlier check in as it felt rushed fitting spa treatment and wanting to do hotel tour(which we missed in the end) . Unsure what was included in package as voucher handed in . Would help if vouchers given for what is included. At bar thought we had free cocktail but even after saying room number we were not informed of free drink so did not get one as price on menu was expensive $22 each. Evening meal was pretentious to say the least. Fantastic Vietnamese waitress explained best she could. Order of crab was so disappointing and have to say horrid. To be honest none of the ingredient complimented each other. To fussy and lack of understanding of such a beautiful mild seafood. Staff wonderful and offered another starter. Had the beetroot which was wonderful although tiny. Did say to waitress if they could put the crab with the beetroot and some watercress it would be amazing. Some dishes lacked the expensive price and failed to deliver. The scallop (told from Japan, why when Australia has amazing seafood) with the steak didn't work. Meat cooked beautifully but was lacking. Overall couldn't see what was amazing. Wine and side orders expensive. Both exhausted as we have little energy at the best of times, so by the time the nightcap and chocolates arrived we were in bed . Night was noisy as wedding party gathered at door entrance under room. In the morning we had a lovely stroll through the gardens. Bottles and glasses littered the gardens with fag buts in plant pots. Might be an idea to clean up areas early. Morning breakfast we had to ask what was included . Continental breakfast was amazing. The cooked breakfast was not so impressive. Left around 10am as needed to get back to our son. Overall I loved the building, staff and garden. The food let the experience down as did feeling of awkwardness of what was included. Would have liked to have had voucher for inclusive package. This would have ensured we made the most of the experience without being worried about what was in and what wasn't . We are so grateful to have been given the opportunity to stay in such a beautiful hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne and Michael H., We very much appreciate your comments regarding your stay at the Mount Lofty House - MGallery by Sofitel. On behalf of Mount Lofty House I would like to extend my deepest apologies as it sounds like your much needed stay was a bit of a let down. I do hope that you decide to visit us again in the near future so that we can make your stay tremendously better than the previous! I will pass your feedback along to our staff, including the kitchen staff as it will serve as a encouragement to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sushant Sharama Front Office Manager

Alex B. Couples - 05/03/2019 AccorHotels certified review
« A beautiful experience »

The wedding and stay was beautiful. The tower room was lovely and the staff were so helpful and accommodating. We constantly recommend the venue and hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIDAL, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Sushant Sharma Front Office Manager

Charlotte Couples - 05/03/2019 AccorHotels certified review
« Service above what could be expected »

Dave - Not enough word to describe him - His service was beyond amazing, from first encounter to knowledge of the hotel, history, interest in people, joy of offering an incredible service. I cam home from "work" to find my husband with tears of joy in his eye. He wanted to go for a walk and not being IT savvy David took his jacket of, walked with Karsten to the path and part way up the path to make sure Karsten was on the right track before Dave turned around and ran back. Later on it was the "how are you liking the heat, would you like a bottle of water, etc, etc. I would also like to mention Stephanie at reception. Loved her manners, smile and kindness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlotte & Karsten, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Dave and Stephanie will be delighted. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Sushant Sharma Front Office Manager

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