Mount Lofty House - MGallery by Sofitel 5 stars

Customer review rating 4.4/5 3,318 reviews
Mount Lofty House - MGallery by Sofitel
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Hotel extras

  • Only 15 minutes from Adelaide CBD in the heart of the Adelaide Hills

  • Luxurious Stables Day Spa

  • Experience one of the state's top dining experiences at Hardy's Verandah Restaurant.

  • Discover the 165 year history of Mt. Lofty House and our beautiful grounds.

  • Breathtaking views over the Piccadilly Valley.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • ADELAIDE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Massage
  • Babysitting on request
  • Golf course 18 holes (Nearby)
  • Tennis
  • Jogging track (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mount Lofty House - MGallery by Sofitel

1 Mawson Drive
5152
crafers
australia

Tel: +61883396777

Fax: (+61)8/83395656

Contact email

Check-in from 14h00

Check out up to 11h00

  • SUMMIT RD.. :   STA/TRANSIT BUS FRANKLIN STREET

  • SUMMIT RD. :   CITY LINE ADELAIDE STATION

  • By plane

    ADELAIDE At 25km / 15.53 miles - Shuttle paying

  • By train

    ADELAIDE RAILWAY STATION At 20km / 12.5 miles

GPS :-34.986628, 138.70944

Our accommodations

Classic Room with 1 kingsize bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone(...)

Classic Room, 1 Queen Size Bed

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station
  • Phone(...)

Superior Room, 1 King Size Bed, Garden Room

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station
  • Phone(...)

Deluxe Room, 1 King Size Bed, Piccadilly Valley View

  • Max. number of persons: ‌3
  • Area: From 36
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station
  • Phone(...)

Executive Suite, 1 King Size Bed, Garden View

  • Max. number of persons: ‌2
  • Area: From 44
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station
  • Phone(...)

Our restaurants and bars

HARDY'S VERANDAH RESTAURANT

Type of cuisine: Regional

Built in 1852 for Arthur Hardy, the house was his summer residence, but it also became a venue for the most lavish parties. Today, the space has been transformed into SA's top restaurants true to the house's tradition of refinement, elegance and opulence.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ARTHUR WATERHOUSE LOUNGE

Photo non contractuelle / Strictly non binding

Delight in world-class cocktails, an extensive wine list (named best listing of South Australian Wines in Australia by Gourmet Traveller Wine this year), and casual dining in a beautiful New York styled cocktail bar.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 104 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Mount Lofty House - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,318 reviews

We very much enjoyed the beautiful surrounds and the personalised service while staying at Mt Lofty House

Customer review rating 4.4/5

Mark Couples - 19/07/2019 AccorHotels certified review

The convenience of being away but not far away was fantastic. Being able to have all the things we wanted to do so close and within Mt Lofty House felt like we were staying in a resort. We have already had so many conversations with friends as to how good our experience was - hopefully we will be back soon!

Dear Mark, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Exquisite, exemplary,elegant and overall amazing experience.

Customer review rating 4.4/5

Helen L. Couples - 19/07/2019 AccorHotels certified review

The overall experience was amazing; food was exquisite, service impeccable and the ambience of the property simply stunning. Mt Lofty House is definitely a destination of luxury and excellence. All staff need to be congratulated on their refined hospitality skills; Hardys Verandah Restaurant, Wines, Concierge and the everso fabulous Maxwell and the evening tour - ALL FAULTLESS. The dining experience oozes quality of product again, the food both for dinner in the restaurant and the breakfast selection and presentation - ALL FAULTLESS. The room, balcony with views and the facilities were second to none - the bed divine and so, so comfortable. Thank you for the experience, definitely will come back and will not hesitate to recommend.

Dear Helen & David, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Very good , except the increase price for the last night .

Customer review rating 4.4/5

Jeremy W. Couples - 18/07/2019 AccorHotels certified review

The stay was very good and a great experience. We could not understand : The charge for the first 3 nights was $490 per night as agreed - when we went to pay the final invoice we were charged $590 for the 4th night , and nothing had changed except the weather ! We were recommended Mt Lofty and would recommend again to our friends -however I would make them aware that there could be a surprise price increase at the end , which could not be explained by the receptionist on duty and I have neither had a reply from the email sent to the Manager. Look forward to a reply.

Lovely accommodation but needs some tweaking.

Customer review rating 4.4/5

Katie W. Couples - 18/07/2019 AccorHotels certified review

We travelled with another couple and stayed for 3 nights. Positives: Beautiful, historic house with a sophisticated yet relaxed vibe. Reception staff were extremely helpful and check in and out was effortless. Overall the staff were helpful and friendly Bedding was superbly comfortable. The tour of the house was fun and informative and the sangria was a nice touch. The Piccadilly room were breakfast was served was lovely, the staff attentive and the range and quality of the food was excellent Negatives: On our first night we dined in the casual restaurant AWL and received table service but on our last night we had to order food and drinks at the bar and the service seemed confused and lacking. The menu was somewhat limited and our meals were Ok in the AWL however had it been better we would've considered dining at your hatted restaurant on our last night. AWL left us a bit disappointed and it's a shame because we were interested in the Hardy's 2 course menu on the Tuesday night (our last night). None of us were up for a full degustation menu on the first night we arrived and again I think it would be great if the 2 course menu or an a la carte menu could be offered all the time. The Hardy restaurant decor is stunning and in fact I'm looking at purchasing some of Steven Tribelcock's artworks. I think the relationship you have with him is special. Bedrooms - the bedding, linen, pillows are all amazing but when we asked about your suppliers on checkout the receptionist kindly said she would email us with the details but unfortunately when the email arrived, it said you were unable / not willing to supply the details of your supplier, which again caused some disappointment and confusion. The bedrooms are beautifully decorated however there are some appointments lacking i.e. no shelving in the bathroom, very minimal hanging and cupboard space for clothes or for bag stowage. e.g. my husbands suitcase remained on the round ottoman for our stay. The display / book shelving is lovely although maybe not entirely practical and it's an awkward area for tea/coffee making. Given the ambience of the house, it would be great if you had a games room for billiards, chess, backgammon, scrabble / board games etc. In saying all the above, overall we had a fantastic stay, I'd stay again if we came back to the Adelaide Hills region and I'd recommend your property to friends. Kind Regards, Katie

I had a very good experience

Customer review rating 4.4/5

Liana D. Solo - 17/07/2019 AccorHotels certified review

I felt I was looked after, with my (hopefully reasonable) requests being met. It was a lovely venue, with a beautiful ambiance. A selling point was that it had a SPA included in its facilities, and the possibility of lovely walks in the area (as it turned out the weather did not support this for me). Suggested areas for improvement - a full length mirror in the room for the last check that all is well and one is appropriately dressed; the space to hang one's clothes is very small and tight; even though I had spent a considerable amount of money and staff knew I was returning in couple of weeks no one mentioned the ability of becoming a member of accorhotels and thereby potentially gaining some better options

Dear Liana, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Absolutely beautiful place to get away to!

Customer review rating 4.4/5

Sharna Couples - 16/07/2019 AccorHotels certified review

From arrival to check out the service was wonderful. I felt absolutely spoilt as they somehow, have thought of every little comfort your heart could desire! From pillow menus to complimentary cookies (that were delicious)! The food and drink was fantastic and the views for breakfast including the view of the buffet were stunning! We can't wait to visit again!

Dear Sharna & Trent, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Staff very helpful.

Customer review rating 4.4/5

Jeanette H. &. H. I. Couples - 16/07/2019 AccorHotels certified review

Overall, quite satisfactory. Soft lighting and soft classical music excellent when dining. Some suggestions: A complimentary bowl of nibbles to accompany the appreciated complimentary bottle of bubbly. Larger and more signage to lifts. Consider having some rooms with 2 single beds.

Dear Jeanette & I., We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Wonderful winters getaway.

Customer review rating 4.4/5

Victoria B. Couples - 16/07/2019 AccorHotels certified review

A beautiful property surrounded by mist and fog on a cold winters day. A wonderful place for a romantic overnight stay. We loved the sparkling wine on arrival and found the room a beautiful and a relaxing space. Loved the large bathroom with stunning marble tiles. Pre dinner drinks at the bar followed by a wonderful meal made for a memorable birthday.

Dear Victoria, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Amazing

Customer review rating 4.4/5

Torey Couples - 16/07/2019 AccorHotels certified review

Our experience at Mt Lofty House was perfect. The service, food, wine and rooms were all of an exceptionally high standard

Dear Torey & Arron, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Luxury personified

Customer review rating 4.4/5

Adele B. Couples - 15/07/2019 AccorHotels certified review

From the moment we checked in until the moment we checked out, our stay at Mount Lofty House was perfect. The staff were so friendly and welcoming and the service we received was 10 out of 10. Our Piccadilly Garden Room was absolutely beautiful. The four poster bed was one of the most comfortable beds we have ever slept in. The furnishings and decor were of the highest quality, the extra touches like flowers in the room, lovely toiletries in the bathroom etc. were pure luxury, We loved our tour of the building and hearing about its history. The mulled wine went down a treat as well! The breakfast at Mount Lofty House was delicious. The produce was of the highest quality and everything cooked perfectly. We had drinks and a lovely charcuterie board beside the open fire at the Arthur Waterhouse Lounge. Once again, beautiful produce and amazing wine. We are in the process of booking our next stay at Mount Lofty House. We will stay longer next time as 2 nights went by far too quickly. We will definitely have dinner at Hardy's Verandah Restaurant on our next visit based on the top quality breakfast we were served during our stay. Everything about our stay was perfect and there is nothing that could be improved. We can't wait to return.

Dear Adele, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Almost perfect.

Customer review rating 4.4/5

Ron J. Couples - 15/07/2019 AccorHotels certified review

It's a beautiful place, the rooms were very nice as was everything else. The reason I scored you a 9 instead of a 10 was because of the disabled parking space. I have severe spinal injuries and have trouble getting in and out of my car and walking very far. Your disability park should have been right at the entrance, not as far away as it was. It wasn't marked very clearly either and when trying to open my door, a short rocky "wall" prevented me from opening it as much as I needed to. I couldn't move the car any further away from this wall due to another car parked next to me. Also, only one disabled parking spot..! We stayed there because our son got married there. (Peter & Brony.) The ceremony and the reception areas were beautiful and we cold not have wished for more. (although the tables were a bit wobbly (LOL) One other thing that surprised us was the cost of drinks in the bar...when we got there, we noticed a lot of guests were drinking glasses of water, I then discovered why when I was quoted $18 for one glass of shirraz..! Finally, it would have been nice (being a photographer) if you had turned the fog down a bit..LOL

Dear Ron and Lorraine, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Affordable luxury with a special touch

Customer review rating 4.4/5

Edwina B. Couples - 14/07/2019 AccorHotels certified review

We loved our stay at Mount Lofty and would definitely come back.

Dear Edwina, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Excellent

Customer review rating 4.4/5

Glenda Couples - 13/07/2019 AccorHotels certified review

Everything was great. Having lived in Adelaide a while I wasn't used to the new entrance, so we drove past and had to turn around, might need to signpost better from the main road. We really enjoyed the tour with the mulled wine. Dinner was lovely and so was breakfast. The bathroom didn't have a hot or cold indicator on the tap but that's nit picking.

Dear Glenda &Tom, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

A touch of luxury weekend away

Customer review rating 4.4/5

Lj Couples - 13/07/2019 AccorHotels certified review

Service was wonderful. Friendly and warm staff helped us feel relaxed. We enjoyed dining at Hardy’s restaurant and the unique dining experience. We had a spa treatment. It’s was relaxing and the staff were lovely, but the cost of the treatments were excessive. We appreciated the styling of our room but for high end accommodation we really missed not having a bath or a full length mirror in the room.

Dear Lucy & Phil, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Fully enjoyed the winter Spa package

Customer review rating 4.4/5

Ankur T. Couples - 13/07/2019 AccorHotels certified review

Loved the excellent his and hers massage, followed by the unique house tour and pre-dinner wine cellar tour. Dinner was the best we have had in Australia. Perfect location for wine tasting afterwards!

Dear Ankur & Sabina, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

A great way to celebrate my retirement - luxurious experience

Customer review rating 4.4/5

Kay F. Couples - 12/07/2019 AccorHotels certified review

My husband and I loved our stay - the staff and facilities were excellent. Dining was expensive but the food and service was excellent.

Dear Kay & Greg, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

luxury historical comfortable stay

Customer review rating 4.4/5

X Couples - 12/07/2019 AccorHotels certified review

see above

Dear John, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Great

Customer review rating 4.4/5

Christine P. Couples - 10/07/2019 AccorHotels certified review

Pleasant staff great accomodation and lovely food

Dear Christine / Paul, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

The hotel has amazing views of the valley, but overall service was not too impressive.

Customer review rating 4.4/5

Mike L. Couples - 09/07/2019 AccorHotels certified review

Check-in went smooth, although nobody was there to greet us or help with bags initially. Our first breakfast was a nightmare, the manager of the downstairs restaurant seemed as if it was his first day on the job. Once we ordered breakfast, it took over 35 minutes to be brought to us. Very simple order mind you. Dinner in the restaurant was amazing. Our overall experience was nice, but we came in with very high expectations and our first morning with the hotel left us aggravated and late for our first wine tour. On our last day, I called the front desk multiple times over a span of 10 minutes to get help with our bags, no answer. Finally gave up and went and got the cart, the front desk person saw me rolling off with the cart and still didn't offer to help. It wasn't until we got back to the front that they jumped up and tried to help loading the car. Would still recommend, but with warnings to friends/families.

A lovely venue

Customer review rating 4.4/5

Lauren Couples - 08/07/2019 AccorHotels certified review

The rooms were lovely and the staff were friendly. For the price of rooms, it seems unreasonable that breakfast is not included. The restaurant's food was wonderful but the portion sizes were so small that, for the price, it was not good value. We enjoyed our stay, but wouldn't stay again due to value for money.

Dear Lauren, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager
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