Hotel - Mount Lofty House - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Mount Lofty House - MGallery by Sofitel

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4.5/5 151 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • ADELAIDE
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Massage
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Other sports activities
    • Billiards/Snooker
    • Boules/petanque
    • Darts
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 10:00 / 12:00 - 21:00
    • Opening hours : Week-end 07:00 - 10:00 / 12:00 - 21:00

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 31 rooms
  • 33 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 2 family rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,694 reviews

Our guest reviews for Mount Lofty House - MGallery by Sofitel

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 151 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Families - 12/01/2018

Poor facilities and access for people with disabilitie

AccorHotels certified review
Janet Couples - 11/01/2018
« Absolutely wonderful »

We had our daughters wedding here and it was fantastic. Our room was beautiful and the view was brilliant. Everyone was attentive and friendly, service was excellent. Could not fault the wedding reception or our accommodation. We had a wonderful time.

AccorHotels certified review
Anonymous Couples - 11/01/2018
« Disappointing. »

We used a Scoopon Deal and felt that we were treate like second class citizens.

AccorHotels certified review
Huyen Families - 11/01/2018
« Cute and cosy overnight stay »

Wonderful experience with very nice staff. The atmosphere during our stay was lovel, we felt welcomed. Glad we decided to try out Mt Lofty House.

AccorHotels certified review
Anonymous Couples - 10/01/2018
« Wow,24 hours that we will never forget. »

Helpful, friendly staff that makes you feel that you are the only people there. Great gardens to walk through and the views were breathtaking. Getting up at 5.30am to sit on the balcony with a coffee and watch the sun rise was a view that will never leave my memory .

AccorHotels certified review
Matthew L. Couples - 10/01/2018
« Disappointing »

Disappointing. Didn't feel like 5 star.

AccorHotels certified review
Tamara Couples - 10/01/2018
« It was lovely to rediscover South Australia by way of staying in a heritage property. »

Our stay was quite pleasant. The property itself is outstanding and worthy of the highest standard of heritage hotel experience. The hotel staff were not a highlight - I expected the staff to be warm and engaging, as the unique property characteristics might suggest. Its not a business/city hotel, nor is it a leisure resort. Its a heritage property and some introduction by the staff of the property, a walk around some significant points of the property, a story or two, may be more of an engaging experience. Also another suggestion would be to do away with the hotel 'front desk' and instead great the guests in a lounge type manner, often done in other heritage hotels in the world. The room was spectacular though would have been even more splendid has the windows been cleaned! Such a wonderful 'infinity view' is certainly worthy of sparkling windows. The meal at the HVR was lovely. I think some further information when booking might encourage a few more early dining experiences since the view is in full bloom obviously at the 6pm setting. We, as later diners chose the usual 8pm sitting, however had i know, i may have well booked the earlier time to make the most of the evening. Or, on check-in this information could have been shared and we would at least have started earlier in the bar. The food was outstanding, the flavours, plating, couldn't fault it and thoroughly enjoyed. However the timing of the courses was far too stretched. We had a 4x course meal - the first course came shortly after order, the second course took about 20 minutes, however the main course took close to an hour, which doesn't bode well for 'degustation like' plan of menu. It was a shame because the flavours and portions were well planned however the entire experience could have been so much more polished had the timing been better. Jada, our waiter was a joy and we enjoyed discussing menu and bar options with her. I'm just not sure where the problem of the timing occurs, as fellow diners also commented on the same problem. We would have loved to experience the Spa services but were informed in quite a frumpy manner at check-in that the spa was not an option for us since 'its booked up for weeks'. We found it a shame that it was not open to hotel guests on check in. Otherwise, a suggestion would be, that when making an enquiry for hotel booking, it would be wise to inform guests for the need for advance booking for the spa, like the restaurant. Overall we would love to come back and stay again, and would love to recommend to others visiting SA. These small suggestions would just make it an exquisite experience as the property is worthy of. A point forgotten We were supplied with a Pamper pack on arrival with almost all of the products for use in a bath. Lovely products. The only problem is that our room did not have a bath! I suggest that a pamper pack is tailored properly to those with a bath in the bathroom, OR those with a shower in the bathroom.

AccorHotels certified review
Briony Couples - 10/01/2018
« Quiet and relaxing. »

Our room had a beautiful view. Lying by the pool and reading was so relaxing, just needed a towel as none in the cupboard near pool entrance. Friendly and helpful staff. Room quiet and nice and dark for good sleeping!

AccorHotels certified review
Lg Families - 10/01/2018
« Dr LG »

The cottage was nice I was told the room rate was for 2 nights but it transpired the rate was per night An unwelcome surprise

AccorHotels certified review
Anniversary G. Couples - 09/01/2018
« Lovely atmosphere and views from Hardys Verandah were gorgeous but service very slow and food quantity inadequate. »

The atmosphere at Mt Lofty House was wonderful but service in the bar was not good and service in the restaurant was very slow. It took over 2 hours for us to get main courses and they were not worth the wait. The food portions were very small and we left the restaurant feeling hungry. It was a let down as this was a significant anniversary. Thanks to staff for offering a bottle of sparkling and to the main waiter who offered some cheese at the end.

AccorHotels certified review
Nat Couples - 09/01/2018
« Lovely »

We had an extremely relaxing stay, rooms were comfortable and clean with a certain air of timelessness. Breakfast was amazing. Will be back

AccorHotels certified review
B Friends - 08/01/2018
« Great location and accommodation, service was lacking in some areas »

The location and venue was a great for the wedding we were to attend. Being in the bridal party, my partner and I stayed for two nights. The service in some interactions was somewhat lacking, I did not get the impression the staff were willing to get the extra length to make the wedding experience an amazing one and was often given a 'no' response and offered no alternatives. For example: My partner and I were given two single beds in our room, we called room service and asked for them to be made into a king. The housekeeping attendant then asked my partner to stay in the room and help her make the bed. We told her no, as we had only just arrived and needed to be with the rest of the bridal party. As we were sitting with the group in the bar, housekeeping approached us and once again requested that we help make the bed, to which we complied.

AccorHotels certified review
Cb Couples - 08/01/2018
« Impressive upon arrival »

Just satisfactory Check in very impersonal Feel room was not overly clean View from room obscured by marque roof line Balcony door left adjar/open by cleaners whilst we were away for full day

AccorHotels certified review
Shaun W. Couples - 08/01/2018
« The fact you arent aware I didn't stay at Mt Lofty explains it all »

Booking system and feedback from Mt Lofty was amateur hour, with constant excuses Tried emailing and calling with little success, finally I got through on the phone to make a booking. Email interaction was impossible, no one ever responded. In the end after asking for months about the food on news years eve, was told they had to put the prices up to $350 per head because the number of tables in the renovated area had decreased so they needed to make the money higher. Due to the price of the event, I decided to cancel the accommodation as well. Again numerous emails and phone calls until someone responded Again the fact you aren't aware I didn't attend that evening says it all

AccorHotels certified review
Peter W. Friends - 08/01/2018
« Very professional service from all staff members - wedding 5.1.18. »

Excellent service for Wedding 5.1.18. Food and beverage was excellent. Highly professional and friendly service for wedding - particularly by Mandeep and Fenella and Farase ( ? unsure of spelling of his name).. Would highly recommend the venue for weddings. The recent additions in the second area ( ie. old deck now enclosed) enhanced the experience.

AccorHotels certified review
Erik R. Couples - 08/01/2018
« Nice but expected more »

We were only able to stay at MLH because of a discount offer, so I can't complain about the price but given the normal prices and reputation, we were surprised by the lack of room maintenance (for instance the bathroom badly needs tile repairs) and detailed cleaning (lots of cobwebs around verandah doors, for instance). The service was good overall, and especially so in the breakfast dining room. I appreciated the phone call asking if I wanted to eat in the verandah restaurant on our second night, though we opted to not eat out that night. There was not enough staff at reception and no offer to help with bags, which was disappointing for such a premium establishment. The room, all though done in a heritage style, reflected the 1980s refurbishment and felt 'tired'. A decorator's touch would be welcomed. We enjoyed MLH but are a bit underwhelmed.

AccorHotels certified review
Victoria Couples - 07/01/2018

Relaxing and peaceful

AccorHotels certified review
Gail M. Couples - 07/01/2018
« Peerfect venue »

We were attending a wedding at the venue and chose to stay overnight to make the most of the occasion

AccorHotels certified review
Victor K. Couples - 07/01/2018
« Not welcoming »

The place is beautiful, but it would be more honest to market it as a restaurant and event/wedding ground with rooms, rather than a 5-star hotel, where focus is expected to be on the in-house guests, especially who are loyal to Accor. The service went all wrong, from small things like a complimentary bottle of wine as part of a standard room package, which we never received, even despite reminders to the front desk, to more frustrating dining experiences, when we first were not able to get a table for dinner, and had to order from room service menu and eat at the bar (yes, tables were available at the bar, but nobody offered us an option to use a normal menu there, even if it's literally one space with the restaurant - and yes, we could see a good number of unoccupied tables in the restaurant during all time that we were sitting at the bar). Moreover, our " room service menu" meals came incomplete (we were really surprised by the size of them, and later checking the menu realized we were supposed to have some side dishes with the main meals). The frustration continued in the morning, when we were denied breakfast at 9:45am (yes, we came 15 minutes later, but we did not expect from a 5-star hotel that breakfast could close so early, and restaurant still was full of people). Finally, when we selected to stay in a "valley view" room, we did not expect that actual prevailing view would be hotel's car park, and well, we could ignore the view, but not the noise coming from the car park, including hotel's and event service cars during late and very early hours. Overall, this hotel is not on pair with other luxury accommodations and Accor standards, and the management requires big improvement.

AccorHotels certified review
Bronte M. Couples - 07/01/2018
« nice place but little expensive »

place is nice but we paid a premium amount for an older room that was a bit musky smelling. then there was a huge problem of our money being double taken. we checked in with a credit card. it was paid on the following business day and then we find that our funds were held for another 3 days even though the money had already been paid. this put us out as a family and was VERY inconvenient. may I suggest to also separate the room payment and the bond so the bond can be refunded ASAP

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